#SO IT'S REALLY SAYING SOMETHING

[saltpepperbeard]

Call It Through as a Crew: Alleviating Some Phone Anxiety

Hello everyone! So as you probably already know, there has been a recent call to make, well, calls! Another member of our crew figured out that the max customer service line (855-442-6629) is a very effective way to get our feedback heard, as the feedback gets transcribed and shared to a multitude of teams.

I already sort of briefly shared my experience on this post, but I wanted to go a bit more in detail to offer some solace for those who are also phone averse, as well as share resources and get the word out even more.

And y'all, when I say I'm phone averse, I mean PHONE AVERSE LMAO; MY FEET WERE SWEATING JSDKLS LIKE I WAS FIGHTING FOR MY LIFE. So I totally, TOTALLY get it, and am here to walk you through everything in detail!

So I called that number and was on a brief hold--probably like 5 minutes or so. The customer service representative (Margot my bestie Margot) then picked up, and asked for the email associated with my account as well as my full name.

I was extremely extremely worried and anxious about being bothersome/annoying the person on the other end and just being able to feel it in their tone, so I was shivering and sweating all the while. But then when she asked for my reason for calling, I said, "Oh, it's actually in regard to some feedback," and she went, "Is it for Our Flag Means Death?"

And we both laughed, and I was like, "Haha how did you knooooowww?" And she laughed some more and was like, "Let me tell you, I have never seen anything like this in all my years working here. We are getting so many calls. It's incredible."

And by that point, a large weight was off my chest because she was friendly, I was friendly, EVERYONE WAS FRIENDLY.

I laughed and told her that we were a very passionate and concerned bunch, and she told me that she thought that was so cool and also super important. She then allowed me to tell her my feedback, and she transcribed it as I talked. This was the little script I had prepared in case you'd like to reference it:

I just wanted to call and express my disappointment, dissatisfaction, and concern with the recent cancellation of Our Flag Means Death on Max. As a queer person myself, this show has a tremendous impact on me. And in a climate where so many diverse and LGBT-centric shows have unjust ends, I’d just like to express my wish for reconsideration, and just the hope that…Max will allow LGBT stories like ours to live and flourish. And I’m really worried about there being some kind of…homophobic angle to the cancellation, so it would mean the world to myself and so many others if the decision could be reversed, and we could get our third and final season.

I went a little graver than originally planned, because I saw talks that taking a DEI (Diversity, Equity, and Inclusion) angle, as well a "hey I'm a queer person and this feels like a decision made for a nefarious purpose" angle, are supposedly more likely to be noted.

Anyway, she allowed me to say my piece and wrote it all down, and then actually stayed with me on the line to chat a bit more. So, the phone call didn't feel rushed or anxious which was SO so huge to me; it felt far more conversational.

She was like, "I don't want to toot our little horn or anything, but Max really takes all this feedback into consideration. It will be passed to the properties team (or something equivalent, I can't remember the EXACT term she used), and they're in charge of what goes on Max and why. So, I really feel like you guys have a fighting chance with these efforts."

And of course I was thanking her profusely for telling me all of this, and for listening; polite menace, that will be my brand!

But man, the coolest part of all? She told me that she was POC, and a queer person herself, and that this was all so cool and so amazing to see. She applauded our efforts, and expressed interested in the show. I laughed and said, "Well uhhhh I might have a BIT of a bias, but I cannot recommend it enough."

And then she proceeded to tell me that it might be even MORE effective to hit from different angles. So, keep calling (they're available 24/7), and also keep utilizing the online feedback form. Basically just keep FLOODING them with how much this means to us and why.

I then expressed a lot of gratitude, we exchanged pleasantries, and there was a brief survey at the end. I don't think the survey is necessary, so you can probably hang up by this point, but I stuck around for a little more horsepower. It tells you to rate the customer service on a scale of 1-5 with 5 being the highest, and you know I gave my bestie a fivvvveee. It also tells you to press 1/2 if your issue was resolved or not. I said HELL TO THE NO, DUDE SJDKLS. And THEN, it asks you to leave a voice message after the tone describing your experience. I said that I was with the customer service representative Margot, and that she was extremely friendly and helpful, but that the issue at hand will not be resolved until Max reserves their decision about the recent cancellation of Our Flag Means Death (I'm also always saying the show title in full as opposed to just the acronym, just for more OOMPH).

...And thennnn I proceed to shake it/shriek it all off LMAO.

Buuuut yeah! Probably took a total of 10 minutes or so. @xoxoemynn also shared with me that she's seen people say that these customer service representatives likely deal with older folks who need help with technology, and are subsequently stunned (and maybe even excited) to talk to younger people who just want to voice concerns instead of chew the poor customer service people out lol! And Margot also mentioned that they were eager to take calls no matter what, so as long as we're all polite and succinct, I don't think we'll have to worry about a very tense and awkward call.

I hope this alleviates some fear a bit! We got this, crew. We're doing so, so much. And it seems like it's being heard all over the place; it also seems like we've got so many people on our side, too. Big big hugs, and I'll share the necessary resources once more-

Customer Service Number: (855) 442-6629

The Online Feedback Form:

The original tumblr post with all the information:

The tumblr post where Fox and others were sharing even more information:

[inkskinned]

this is just my opinion but i think any good media needs obsession behind it. it needs passion, the kind of passion that's no longer "gentle scented candle" and is now "oh shit the house caught on fire". it needs a creator that's biting the floorboards and gnawing the story off their skin. creators are supposed to be wild animals. they are supposed to want to tell a story with the ferocity of eating a good stone fruit while standing over the sink. the same protective, strange instinct as being 7 and making mud potions in pink teacups: you gotta get weird with it.

good media needs unhinged, googling-at-midnight kind of energy. it needs "what kind of seams are invented on this planet" energy and "im just gonna trust the audience to roll with me about this" energy. it needs one person (at least) screaming into the void with so much drive and energy that it forces the story to be real.

sometimes people are baffled when fanfic has some stunning jaw-dropping tattoo-it-on-you lines. and i'm like - well, i don't go here, but that makes sense to me. of fucking course people who have this amount of passion are going to create something good. they moved from a place of genuine love and enjoyment.

so yeah, duh! saturday cartoons have banger lines. random street art is sometimes the most precious heart-wrenching shit you've ever seen. someone singing on tiktok ends up creating your next favorite song. youtubers are giving us 5 hours of carefully researched content. all of this is the impossible equation to latestage capitalism. like, you can't force something to be good. AI cannot make it good. no amount of focus-group testing or market research. what makes a story worth listening to is that someone cares so much about telling it - through dance, art, music, whatever it takes - that they are just a little unhinged about it.

one time my friend told me he stayed up all night researching how many ways there are to peel an orange. he wrote me a poem that made me cry on public transportation. the love came through it like pith, you know? the words all came apart in my hands. it tasted like breakfast.

[a-scary-lack-of-common-sense]

How Bill was defeated and captured by Ford in my Gf AU! He basically just tricked Bill into accepting a deal that trapped him within Ford's mind and under his control :]

He may have gotten a little out of hand though....

>:)

Next post :]

[eydilily]

would you bite the hand that feeds you?

[redsray]

i love the (slightly cracky) premise that the newer batkids like duke who weren't around during jason's genuine "i hate the batfam" era would sometimes forget that it even happened so there'd be times where it would go:

Tim: where are you going

Jason: got a call from a friend in the alley, some fuckers need bullets in their knees. tell B and i'll kill you

Tim: no you won't

Jason: i dunno, i almost did it twice, third time's the charm

Tim: boooo you'll have to try harder

Jason, flipping him off as he leaves: watch your back, timmers!

Duke, who was sitting next to Tim the whole time: ??? he almost did it twice???? i thought he's joking when he says that????

Tim: oh, he is joking whenever he says that now. try a few years ago and it wouldn't have been as much of a joke

Duke: ???????????

Tim, snorting: i'd like to see him try again, anyway. once you realise that spends 80% of his free time in the local library he becomes no better than a nerdy loser who happens to be a bit dangerous

Duke: DUDE

Tim: what? do you find jason scary?

Duke: not usually but DUDE?!?!?

[auden-dahn]

"D-Don't worry about me! Focus on helping the little one, okay?" 🌠 panel redraw of @laikascomet

[bigfatbreak]

Birds of a Feather previous / next

[abstractfrog]

Happy 1 year anniversary to Mr Sherlock Holmes! Here's a litttleee celebratory comic from me

[mintypsii]

i can't believe one piece invented gay people

[spitedemon]

i really don’t think it’s “typical dragon age fandom nonsense” for people to be genuinely upset about the world state choices. combat, level design, art direction, gameplay gimmicks, those have all varied across each dragon age game. the one thing that’s remained constant are nods to our previous choices.

i wasn’t expecting my HoF to come riding in on a griffon, but i can’t find a monument dedicated to warden tabris somewhere around the anderfels? lucanis couldn’t have some lines about the time that one arainai boy was stirring up trouble in antiva city? you’re gonna tell me that making a mage the new divine wouldn’t have some impact on nevarra and antiva? on the anderfels, the supposed most devout militant andrastian nation in thedas? you’re saying nobody in the north is paying attention to who rules orlais or ferelden? come on.

[uncharted-constellations]

The Princess and Hero of the First Great Calamity

The orange snoot is very important to me….

[inkskinned]

we were sitting on the floor and i was cutting out tiny pictures to make a collage for a friend's birthday. you were on your phone and you laughed about something, and i was still in love with you then, so i asked what had you giggling.

"sorry. i was just..." you took a moment and went back to texting. "i was telling someone about how you're afraid of the dark."

i'm afraid of the dark because something bad happened. "oh." i felt a little slinky of shame crawl down my throat.

you glanced up, and maybe it showed on my face, because you rolled your eyes and held the phone to the side casually so i could see the group chat. "what? was it a secret?"

i looked down to the scissors in my hand. "i just..." no, it's not a secret. it just felt like something private, something serious. saying why would you tell someone that just feels like an accusation. it's unfair. i honestly am not even ashamed of it, it's just a fact about my person that i don't usually share.

what a strange experience. is this a human thing or a generational thing? for our grandparents: did they need to worry about how quickly someone can just... share your personal information? again, i didn't even really have a true objection. what could i say? i want any person in my life to feel they can be honest with their friends. it's not like i said don't tell anyone this.

i cut out another letter to complete the rainbow happy birthday, started hunting for the exclamation mark. i heard you sigh dramatically.

"don't make a big deal about this," you said.

this entire conversation was a pattern for us, and this was when we got to my least favorite part of the pattern. i would get my feelings hurt in some oblique not-technically-terrible way, and then it would be making a big deal about something. you'd get frustrated for me for being soft, but i was born soft. you knew i was soft when you pierced me. it's one of the things that made controlling me so easy.

"i'm not," i felt my voice crack. the question came without my wanting. "why are you guys talking about me?" and why are you saying that thing? why not like - i'm telling them how you're generous and kind and pretty.

you let out this low, tragic groan. "oh my god." you tossed the phone away from your body. "there, see? i just won't talk to them if you don't like it."

the rest of the hour went the way it always went, between us: i said i don't actually mind if you talk to your friends but -, you found a way to call my minor expression of discomfort "being dramatic." you got upset that i had been offended. i ended up apologizing, even though i hadn't actually done anything.

afterwards, you picked up the phone again. after texting for a little bit, you snorted. "okay," you said, "but it is kind of funny you're afraid of the dark. i mean, when you think about it."

[cattnipt]

Princess Tutu and (her) Knight

[reeksandfumes]

"I feel bad because i dont really like sucking dick honestly"

"I'm not a fan of eating pussy really, whichsucks because I wanna make my partner feel good"

that is actually completely valid!! you shouldn't feel like you have to do something you dont enjoy just to please your partners! there's lots of ways to make someone feel good, you dont have to force yourself to do ANYTHING that you dont enjoy or that makes you feel uncomfortable!! and if anyone tells you otherwise, they're wrong!!

[bixels]

Just gonna have to wait and see, right? Just wait and see! Just gotta wait and see! Who knows, we'll just have to wait and see! It's anybody's guess, we'll just have to wait and see! The future is exciting, we just gotta wait and see!