#Skill-Based Mapping

[crmvoipsoftwaresolutions]

Key Features of a Virtual Contact Center with Work from Home Agents

Virtual contact center software is one of the best solutions that facilitate smooth business communication while improving productivity and providing better ROI. It is a comprehensive and secure software system that assures uninterrupted, flawless, and cost-effective business communication throughout the world. This on-premise software system is an omnichannel contact center management solution that is designed to assist the call/contact center customer support team to automate their operations across various channels such as voice calls, email, chat, video, text messages, social media, and more. Moreover, the key features of the virtual call center solution can be customized to suit all types of contact center requirements.

Key Features of the Contact Center System

Virtual call center software not only offers intelligence and security but also comprises various unique features such as:

Predictive Dialer: The best solution for     businesses with huge call volumes. It is designed to predict when to place     the next call based on the agent’s availability and average talk time.

Skill-Based Mapping: Automatically route     the call to the most appropriate agent or department to facilitate better     customer engagement.

Automatic     Call Distribution (ACD): This     allows managers to distribute calls among available agents, supervisors,     or external numbers using specific strategies.

WebRTC     Phone: The system comprises     an inbuilt webphone based on WebRTC technology by Google.

Auto Dialer: Auto dialer automates the     entire communication system, thus allowing contact/call centers to manage     their resources effectively and efficiently.

Single     Tenant & Multi-Tenant: The     system can be availed as single-tenant or multi-tenant.

Multi-Level     IVR: It supports advanced     multi-tenant IVR functions for easy management of call flow.

Real-Time     Analytics & Reports: This     allows management to monitor and analyze all customer interactions.

Apart from all the above-mentioned features, the call center solution also provides various Work from Home (WFH) features. The work from home feature is an ideal solution for remote access to employees while ensuring uninterrupted, smooth, and secure business operations. Various WFH features of virtual contact center software include:

Remote     Agent: The feature allows     agents to work seamlessly from anywhere irrespective of Internet     availability.

Inbuilt     WebRTC Phone: With     a contact center solution inbuilt WebRTC feature, audio & video calls     can be placed easily.

Browser-Based: Call center software eliminates the     need to install any complex system. It’s very simple & easy to use.

Call     Forwarding To Mobile: With     the help of the best contact center software, a call can be transferred to     mobile easily.

Call     Bridging: The feature allows     connecting agents to customers & vice versa.

Call     Recording: All types of calls     including inbound and outbound calls get recorded.

Highly     Secure: While facilitating     smooth and consistent communication, the system assures high security of     data.

How does the work from home feature of call center solutions work in specific scenarios?

Well, the Work From Home features of virtual call center software works differently in different situations, such as:

Stable Internet Connection

Easy     Access to Server: In     case of Internet or VPN availability, the users can access the server by     login into their Admin/Agent /Team Lead/Supervisor panel remotely.

In-built     WebRTC Phone: With     the help of a built-in WebRTC phone, the agents or supervisors can place     or receive calls by login into their respective portals.

Support     External SIPs: The     system also supports external SIPs. Users can simply register their extension     on a mobile SIP dialer or IP Phone to make or     receive calls. They can also use system codes to perform various tasks     such as queue login/logout, call transfer to multiple available options,     etc.

Unstable Internet Connection

External     number with Web portal: Users     with unstable Internet access can use an external number (mobile/landline)     with the web portal.

Access     to Website: Users with Unstable     bandwidth for voice calls can access websites.

Easy     Configuration: Users can configure their external number (mobile or     landline) to receive calls from a call center solution.

Access     to Key Details: While     using the external number for receiving calls, users can have access to     various details on the portal like call script, surveys, CRM, call     disposition, and various other details to carry out various functions via     the web portal.

Call     Bridging: In case of an unstable     internet connection, the agent needs to dial the number from the web     portal. The call will be transferred to the agent’s mobile first and once     the agent answers the call, the system will automatically dial the     customer’s number and the call will be bridged with the agent’s call.

No Internet Access

External     Number: Users with no     internet connection and/or PC/Laptop can use an external (mobile or     landline) number.

Easy     Login System: The     agent or supervisor can log in to the platform by dialing a specific     number and system code. Once logged in, the agent will start receiving     calls directly to his mobile or landline number.

DID     Number Configuration for Dialing-Out Calls: Agents can easily dial out calls from     their mobile or landline number via a predefined DID number configured in     the contact center software.

Conclusion:

In today’s time, the work-from-home system has gained a lot of popularity or we can say that WFH has become a necessity. Software systems like the best call center software can be really helpful in managing work efficiently and productively while working remotely. The WFH features offered by call center solutions assist agents to work effectively and smoothly no matter where they are located, have proper internet access, or not. With a contact center software system, the agents can effortlessly handle the challenge of working remotely and delight their customers with exceptional customer engagement.

Are you looking for the best virtual call center software? 

AC InfoSoft offers one of the top cloud-based call center solutions to run virtual call centers. To learn more about this virtual call center solution, please visit

https://www.acinfosoft.com/ac-virtual-call-center-software/

[fullmoonisle]

spruced up my medieval unova “protags” / heroes of truth and ideals, adalbert and edelgard!

[blaithnne]

If I may, how do you typically approach choosing colors in your art? It always has just a lovely feel to it, so I was a bit curious; don't feel pressured to answer ofc :]

I’ve been using a lot of gradient maps lately, they work by switching the greys in your piece with a corresponding colour according to its value. Basically, I colour in black and white, grab a gradient map, and then I adjust the colours by hand until I’m happy with it. This isn’t the only kind of colouring I do, but it works great if you’re in a rush or you’re struggling to find a good starting point for your colours. I’ve been operating under a time crunch for these Sketchbook Week drawings and the Plenism promo stuff I made, so for all except one I used gradient maps. I’m actually in a bit of a funk with my colours right now soooo I’ll come back and do a proper colouring tutorial for my style once I’m happier with how my non gradient mapped colours are looking !

[antirepurp]

i don't think sonic translates particularly well into open world environments so it probably would be for the best if future games didn't go the same route as frontiers HOWEVER. they should return to the formula of huge hub worlds to give us a space to run around and goof off in like in frontiers. i want them to take sa1 06 and unleashed and expand on what they did. maybe make seamless transitions from hub world into stage environments who knows!!

[shirogane-oushirou]

[cw vent: chronic illness, general world politics mention w no detail)

"man. i'm so tired. i feel like i can't do anything selfship related. is it because my energy's been sapped from family visiting and everyone wanting to do ~summer activities~ nonstop? am i so in my head about "getting ren's story right without stepping over any lines" that i've backed myself into a perfectionist corner? is the world just going to shit so hard that i can't have one (1) minute of escape on this blog before going back to working through the political hellscape we're in? god even trying to make this plushie pattern is killing me even though i want to hold my guy So Badly AUGH."

/finishes the plushie pattern after trying multiple body bases and literally buying a japanese ebook about plushie face and hair design/

"actually what if i lived forever and spent all of that time making an army of these fuckers to swim in? what then?"

[totaldramafan-lauri]

If there’s anything I learned from all these years I’ve spent playing these games, it’s that, no matter what, a good portion of the Splatoon playerbase will always hate whenever chargers are good

There are people who CAN’T STAND whenever we have nice things. Every time there’s something we excel at, it’s either called broken/”pls nerf” or badly designed

And they won’t rest until we’re completely gone.....-v-

I used to be annoyed by that, but now I just think it’s funny. Prolly cuz of how predictable it’s gotten to me

[bikimdokja]

this is my beautiful wife, without her one might say i’d be lost… with no direction or purpose in my life

[laureleikirsch]

me, using skills that in 2013 were just enough to get my certified in desktop publishing:

my coworker who seems to be about my age, possibly a couple of years older: YOU'RE A COMPUTER GENIUS

[foxstens]

ender magnolia is in early access and it's already a masterpiece

[zentendo]

Rising Lords Ascends to Switch – Prepare for Medieval Mayhem on the Go!

Calling all knights, lords, and ladies of strategy! Get ready to conquer and claim your fiefdom, because Rising Lords is storming onto Nintendo Switch on January 18th! This medieval turn-based adventure from Deck13 Spotlight and Argonwood throws you into the fray as a rising Lord in the kingdom of Aubelin, where cunning tactics, skillful resource management, and a bit of royal ruthlessness are…

[aethersea]

another thing fantasy writers should keep track of is how much of their worldbuilding is aesthetic-based. it's not unlike the sci-fi hardness scale, which measures how closely a story holds to known, real principles of science. The Martian is extremely hard sci-fi, with nearly every detail being grounded in realistic fact as we know it; Star Trek is extremely soft sci-fi, with a vaguely plausible "space travel and no resource scarcity" premise used as a foundation for the wildest ideas the writers' room could come up with. and much as Star Trek fuckin rules, there's nothing wrong with aesthetic-based fantasy worldbuilding!

(sidenote we're not calling this 'soft fantasy' bc there's already a hard/soft divide in fantasy: hard magic follows consistent rules, like "earthbenders can always and only bend earth", and soft magic follows vague rules that often just ~feel right~, like the Force. this frankly kinda maps, but I'm not talking about just the magic, I'm talking about the worldbuilding as a whole.

actually for the purposes of this post we're calling it grounded vs airy fantasy, bc that's succinct and sounds cool.)

a great example of grounded fantasy is Dungeon Meshi: the dungeon ecosystem is meticulously thought out, the plot is driven by the very realistic need to eat well while adventuring, the story touches on both social and psychological effects of the whole 'no one dies forever down here' situation, the list goes on. the worldbuilding wants to be engaged with on a mechanical level and it rewards that engagement.

deliberately airy fantasy is less common, because in a funny way it's much harder to do. people tend to like explanations. it takes skill to pull off "the world is this way because I said so." Narnia manages: these kids fall into a magic world through the back of a wardrobe, befriend talking beavers who drink tea, get weapons from Santa Claus, dance with Bacchus and his maenads, and sail to the edge of the world, without ever breaking suspension of disbelief. it works because every new thing that happens fits the vibes. it's all just vibes! engaging with the worldbuilding on a mechanical level wouldn't just be futile, it'd be missing the point entirely.

the reason I started off calling this aesthetic-based is that an airy story will usually lean hard on an existing aesthetic, ideally one that's widely known by the target audience. Lewis was drawing on fables, fairy tales, myths, children's stories, and the vague idea of ~medieval europe~ that is to this day our most generic fantasy setting. when a prince falls in love with a fallen star, when there are giants who welcome lost children warmly and fatten them up for the feast, it all fits because these are things we'd expect to find in this story. none of this jars against what we've already seen.

and the point of it is to be wondrous and whimsical, to set the tone for the story Lewis wants to tell. and it does a great job! the airy worldbuilding serves the purposes of the story, and it's no less elegant than Ryōko Kui's elaborately grounded dungeon. neither kind of worldbuilding is better than the other.

however.

you do have to know which one you're doing.

the whole reason I'm writing this is that I saw yet another long, entertaining post dragging GRRM for absolute filth. asoiaf is a fun one because on some axes it's pretty grounded (political fuck-around-and-find-out, rumors spread farther than fact, fastest way to lose a war is to let your people starve, etc), but on others it's entirely airy (some people have magic Just Cause, the various peoples are each based on an aesthetic/stereotype/cliché with no real thought to how they influence each other as neighbors, the super-long seasons have no effect on ecology, etc).

and again! none of this is actually bad! (well ok some of those stereotypes are quite bigoted. but other than that this isn't bad.) there's nothing wrong with the season thing being there to highlight how the nobles are focused on short-sighted wars for power instead of storing up resources for the extremely dangerous and inevitable winter, that's a nice allegory, and the looming threat of many harsh years set the narrative tone. and you can always mix and match airy and grounded worldbuilding – everyone does it, frankly it's a necessity, because sooner or later the answer to every worldbuilding question is "because the author wanted it to be that way." the only completely grounded writing is nonfiction.

the problem is when you pretend that your entirely airy worldbuilding is actually super duper grounded. like, for instance, claiming that your vibes-based depiction of Medieval Europe (Gritty Edition) is completely historical, and then never even showing anyone spinning. or sniffing dismissively at Tolkien for not detailing Aragorn's tax policy, and then never addressing how a pre-industrial grain-based agricultural society is going years without harvesting any crops. (stored grain goes bad! you can't even mouse-proof your silos, how are you going to deal with mold?) and the list goes on.

the man went up on national television and invited us to engage with his worldbuilding mechanically, and then if you actually do that, it shatters like spun sugar under the pressure. doesn't he realize that's not the part of the story that's load-bearing! he should've directed our focus to the political machinations and extensive trope deconstruction, not the handwavey bit.

point is, as a fantasy writer there will always be some amount of your worldbuilding that boils down to 'because I said so,' and there's nothing wrong with that. nor is there anything wrong with making that your whole thing – airy worldbuilding can be beautiful and inspiring. but you have to be aware of what you're doing, because if you ask your readers to engage with the worldbuilding in gritty mechanical detail, you had better have some actual mechanics to show them.

[episims]

What We Need Is... More Books

After long last I realized that instead of battling with the constant urge to swap my book defaults, I could just give my sims more books to read.

This mod combines both of mine + iSimChi's book defaults and makes the game randomize between those for each genre. So instead of 7 books, there are 21 ✨

I made my older covers use the pages of my newer ones since they have more details.

The mod also fixes the following book behavior:

Books placed outside of bookshelves will no longer turn upwards when a lot is loaded

The 'read to sleep' interaction (that was added in Apartment Life and appears on minors who are in bed but haven't yet fallen asleep) will use children's books instead of the skilling one

This mod consists of two files. In addition to the mod file, there's a texture file that includes the needed book defaults.

If you want to use the mod with some other defaults, simply replace the textures from the texture file. You can also use that file as a base for making your own default set of 21 books.

📚 Download (SFS) (alternate)

Free Time is required. Conflicts with other book cover default replacements, remove those before using these. Also conflicts with ftminifixes by Pescado, if you want to use both make my mod load last (you'll lose the golden book that ftminifixes brings back to the reward bookcase since this mod randomizes textures for that bookcase too).

⚠️ A replacement for novel icons isn't included. You'll probably want to get the one from my newer defaults, as those covers will be used for the novels with the included texture file.

Many thanks to @isimchi for the permission to use their awesome textures 💜 for full credits, please see the original posts.

Update (11.11.2024): The covers are now also randomized for the bed/hammock reading interactions and for the film & literature reading while walking hobby idle. For all of these, sims can now also pick books other than skilling and will show an individual taste in books based on the sim's interests, hobbies, and aspirations, as well as on 3t2 traits* if those are used.

*Includes trait checks for bookworm, computer whiz, dramatic, hopeless romantic, natural cook, and perceptive.

All the books have 512x512 textures and use a 64x64 specular map. The mod file includes improved material definitions that also fix some lighting issues for the drama and the scifi books.

[zylev-blog]

Tucker dug himself in quite a deep hole.

At first, it started because he was bored. He also wanted to test his skills in tech, since he was trained by Technus to use technology in a way nobody living could even do. He first did some simple probing, learning about the system that Batman used and learned how to keep his tracks hidden. He honestly thought breaking into the White House or NASA would be harder than breaking into Batman’s files, but it wasn’t. Everything was absurdly easy to get to. He could see the workarounds in the code just as easily as he could breathe.

Once he learned how to erase his tracks completely, he started with basic knowledge from Batman’s system. Over the course of a month, he read all the police reports, hero and villain reports, and the contingency plans that Batman had. Boy was Batman a paranoid man.

Then he delved deeper. He learned everything there was to know from over a decade of vigilante work. Then he used the Batcomputer (he had found out that it was actually called that from Nightwing himself. He had camera access, of course he was going to spy on the bats.) to hack into the Justice League system. He had to stop the manic chuckle that threatened to spill past his lips. He was just like the ghosts in a way that he loved to indulge his obsessions. And stalking vigilantes had become one of his.

Danny and Sam knew about what he was doing and never tried to stop him. The reason was simple: Tucker had warded against Amity Park so thickly, that not even magic users knew of the town’s existence. It wouldn’t show up on a map, or in books, or in history. Tucker might have used Clockwork for the last part, but the time ghost allowed him to hide Amity Park from the world. So there must have been a reason the ghost had allowed it.

After Tucker gained access to the Justice League files, he had become worried. There was a lot that they didn’t tell the public. The more he read, the more resentful he got. Failed alien invasions, kidnapping, mind control, cloning… the list went on and on.

If he didn’t know that the Justice League were the good guys… he might think they were the villains.

But they were the good guys, right?

He wasn’t so sure anymore.

It had been almost four months since he had first hacked Batman’s computer. From what he could tell after hacking Bruce Wayne’s cell phone, nobody knew that he was inside their systems. Nobody was that good of an actor. He would watch the Justice League briefings, watch their day to day, learn all the gossip, and then he would check Batman’s computer. It was a ritual he had started. A way to keep Amity Park safe should the Justice League turn against them or the world. He made his own contingency plans based off of Batman’s plans. The exception being that as a last resort, his plans would be fatal to anyone who struck against him. He just hoped that the day would never come.

Everything changed when Pariah Dark stole Amity Park. It had taken the Justice League almost two days to realize that there was a gigantic crater in Illinois. Nobody knew what had happened. When the city reappeared, the borders that had once protected it were also stripped away. The systems had been damaged in the fight, and in the teleportation process. There were so many that had died in the battle, so many more that were now homeless, or orphans. The city mourned for the dead—and the dead mourned their sacrifice. The evil King had been dethroned, but would Amity Park be the same? The world now knew it existed, and there was no ghost portal for him to run to Clockwork from. They were on their own.

As Tucker watched the Justice League try to help the citizens, he felt anger in the pit of his stomach. These people, these ‘heroes’, what would they learn about his people? Were they going to hurt them like they’ve hurt their own?

No. He was not going to let them hurt anyone from Amity Park.

He solicited all of the teenagers of Amity Park to help him rebuild the borders. Kick out the Justice League. His plan was met with some resistance, but they trusted Tucker. Within 24 hours, they had gotten the borders back online. The Justice League were then forced out of the town, and the town disappeared from existence once more.

Now if only he could get rid of the Justice League that tried to linger. Batman himself was proving difficult to get rid of. Especially since all of his bats kept trying to come out to play. Well Tucker had an ace up his sleeve too, and two could play that game.

[chaotic-major]

Idk if this is relatable at all, but I want the pretty much useless skill of extensive map reading. Like, I wanna be able to open a non-modern map and go, “Yes, hmmmmmmmm, I know exactly where we are!” And be absolutely correct.

[wehelddarkness]

x

[soulcaretherapist]

Divine Talent

In the Matrix Destiny chart, I will be sharing a thread about the talent arcana energies, which is the position you most frequently ask about. The spot marked with X on the map is what we call divine talent, which represents the talents your soul is inherently born with in this life.

1 - You have many ideas and can generate ideas easily. When activated positively, you have the potential to succeed in whatever you touch.

2 - You can understand other people's motivations, that is, you can grasp why they do what they do at a glance. This gives you esoteric abilities.

3 - You have a good taste and a high sense of aesthetics. You have the ability to expand; you can turn a small task into big projects.

4 - You excel in team management and establishing authority. You have a strong talent for attracting money. If money isn’t coming to you, it means you are activating this area negatively.

5 - You have a talent for learning and teaching. You can master anything and explain everything you know in a way the other side can understand.

6 - Your communication skills and sincerity stand out. You are someone people come to for advice, trust what you say, and listen to your words.

7 - You have the ability to progress quickly in any job, reach your desired goals, and inspire change in both yourself and those around you.

8 - It's hard, if not impossible, for others to lie to you. You can approach everything objectively. You can achieve balance and harmony.

9 - You are more mature than your age, and this grants you wisdom. You have the ability to achieve your inner goals (knowing yourself, realizing your dreams and desires) on your own.

10 - This is a placement that brings luck. You have the talent to manage finances easily and spot profitable opportunities. You can easily attract people to yourself.

11 - Your physical and spiritual endurance is strong. You can do everything at once. You know your strengths and can use them in the most accurate way.

12 - Spiritual practices (like meditation, breathing, reiki) work well for you and have healing effects when applied to others. You have a different perspective and can solve seemingly unsolvable problems.

13 - You can make the necessary changes in every area of life and are not afraid to take risks. You can learn multiple things at once. You have the ability to easily absorb deep and detailed information.

14 - You have diplomacy and mediation skills. You can calm conflicts and maintain your composure during these processes.

15 - By opening yourself to others, you can show them what they cannot see in themselves. You can easily identify others' weaknesses, vulnerabilities, and talents.

16 - You are talented in directing people, organizing, and creating strategies. You can foresee events and chart your course accordingly.

17 - Your ability to express yourself is unique and creative. You can be the center of attention in any field you wish, shine, and stand out from the crowd.

18 - Your subconscious is very powerful. You may receive information through dreams, and your dreams may come true. Your manifesting ability is strong; everything you visualize can come into your life.

19 - You have leadership qualities and can inspire/give strength to others for success. You have the ability to not give up no matter what.

20 - You have good speaking skills and can influence masses. You can create systems from nothing and have excellent analytical skills. It's hard to confuse you.

21 - You have an aptitude for foreign languages and cultures. You can adapt to any environment. You can produce knowledge and content for a wide audience or listener base.

22 - Your decisions and thoughts may be unpredictable by those around you. You influence people with your positive energy. You can turn every tough task into fun and achieve results that will surprise everyone.