ATTENTION TO PEOPLE WHO PRE-ORDERED THE CHIHIRO FUJISAKI FIGURE FROM CRUNCHYROLL AND ARE STILL WAITING FOR THE ORDER TO SHIP
CRUNCHYROLL WILL NOT BE FULFILLING EXISTING PRE-ORDERS
I’m not sure how many people are affected by this, if it’s only people who ordered in a specific time frame, or people who pre-ordered and bought other items in the same order, or people from Canada, or another specific thing to my case, but if you or someone you know has been waiting for the Chihiro figure (or another pre-order figure/order made around Nov 2022-Jan 2023) from crunchyroll, do not wait for it to be sent out and instead send them an inquiry about it HERE (Select E-Commerce, Crunchyroll Store, then Where Is my item).
First I sent them an email asking for an update as they still hadn’t shipped my figure, the Chihiro figure wasn’t listed on their currently delayed list, the figure is currently listed as being in stock and ready to buy, and with no update from them I was starting to feel like I got scammed.
Here is their first reply (I sent my initial inquiry August 13, so 10 business days to reply):
Troy (Crunchyroll)
Aug 25, 2023, 12:12 PM PDT
Hi [name],
I appreciate your patience and I do apologize for the long wait. We are currently experiencing a larger amount of requests than usual.
Unfortunately, the recent store update created a few discrepancies that we're currently addressing, and your order could not be shipped.
I would like to suggest that we cancel the unshipped order and issue a refund this way you may repurchase it.
In the meantime please accept the following $10.00 coupon code due to this inconvenience: CX-NWVVH5ZVG429
Again, we apologize for the inconvenience. If there's anything else I can help with, please feel free to let me know!
Troy
Customer Service Team
Crunchyroll
They are claiming that their warehouse move and store update has caused them to lose orders (I'm a computer scientist here to tell you this is something that couldn't happen accidentally, and at this point I could still view the order completed page from an incognito window with all the order info so it clearly was not lost), and instead of reaching out to people who pre-ordered they are waiting for people to cancel and re-order. They also do not include any specific numbers for the proposed refund, and as this order was split with one small item already sent to me I had no idea how they would handle the refund.
I sent them an email back explaining how ridiculous of a process that is, as well as when I ordered the figure I used a coupon that no longer exists, so they were suggesting I spend more money (and this is including using their $10 off coupon) to get something I pre-ordered even later. I explained that I want them to just send me the figure I already paid and waited for, but if that can’t be done I would only be comfortable in cancelling and re-ordering if I am properly refunded and can purchase the figure at the original price I paid for, stating the exact price points.
Their next reply:
Troy (Crunchyroll)
Aug 29, 2023, 10:52 AM PDT
Dear [name],
When we offered to reorder the item, we intended to honor the old price that you have paid initially for the item/order.
Please note that you won't be pushed back in the order queue, furthermore, you should be put higher in the queue since the order will be registered in the new system that we are currently operating with.
We do apologize for the inconvenience, but after our system migration, some old orders were affected and delayed. That is why we are offering different solutions/workarounds to make the fulfillment process faster for our customers.
Please let me know if you would like to proceed. In case you agree, we will gladly issue a full refund, and after you replace it we will honor the old price in case there will be a difference.
Looking forward to your reply!
Troy
Customer Service Team
Crunchyroll
Strange how things suddenly went from “could not be shipped” to just “delayed” and only now they are mentioning honouring the original sold price. Also strange how they are still not using any numbers, arguably the most important piece of information when discussing refunds. And I have no clue where the “that’s why we are offering different solutions/workarounds” is coming from because they weren't offering solutions, they waited until I reached out and was content with leaving me in the dark indefinitely while they took more orders for the figure they claim can’t be shipped out.
I expressed as much in my reply and restated how the refund should go down with exact numbers. I also stated that I still feel as if I’m being scammed and that if they can not guarantee a proper refund and a fair re-order price that I would rather seek a refund through my credit card company.
Their final reply gave a surprising good end:
Troy (Crunchyroll)
Aug 30, 2023, 9:18 AM PDT
Thank you for the update!
I've just refunded the charge for the order, however, I did not cancel it. It can take 1-2 business days for PayPal or 3-5 business days for your credit card to process the refund. If you used the payment method Sezzle, refunds can take up to 5-10 business days to appear on your statement.
In the meantime, I have asked the warehouse to send a replacement package. Please note that we usually do not provide such service, it was done as a one-time courtesy.
n case you do not receive a tracking number in the next 7 days, please get back to me so I can further assist you. Thank you for your patience.
Looking forward to your reply!
Troy
Customer Service Team
Crunchyroll
I have been refunded the full amount (including the $7 of the small thing they already sent). I’m raising an eyebrow at the order being refunded but not cancelled and the replacement package they are sending, but I’m hoping it’s just the figure so I can have my girl and move on from this (but also like…………. They’re just going to send it for free after all this? doubt.jpeg, but also wtf else could it be). Either way I got my money back and the figure is available at other stores now so I can walk away happy.
If you need to reach out to Crunchyroll and need help wording any emails, send me an ask/dm and I’ll help you. I have every email I sent saved, except the initial inquiry sent through their form, but I remember what I said more or less, and don’t mind sharing them for others to use the wording (I didn’t include them here in this post bc they have a few typos and this post is long enough already lol)
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Hate, in Every Sense of the Word.
By: J
major tws for; suicide mention, domestic abuse, abuse, sexual assult mention, murder mention, (really just alot of violence tbh) self harm mention
uh, sorry? that theres so many tws, ig also minor tw for mention of sex too.
uh haha i uh, can you tell what happened tonight? it wasnt even the worst one, just, im tired of it.
talk abt living out of spite bc mannnn, thats all i been going off of for a good while now!
i uh, i really wanna make a certain food bc um. (LOOK I WANNA MAKW A LESS OILY FUCKER OKAY) but my father is awake meaning my mother will be too soon but im scared to even go out of my room bc theyre prob gonna fighttt.
hhhrbd okok ill shut up for now, go ahead and read the angry jirou bullshit ig 😭
(oh yea, if it wasn’t obvious. im talking about my mother in this.)
——————————
yknow,
you havent been a great person
or a good one even.
yet you still question as to why i dont love you
or like you,
maybe you have an idea of how much i hate you.
maybe not
i dont really care about your feelings.
at all.
not now.
i put up with this for fucking 14 years.
my entire fucking life.
ive put up with your shit.
but now?
now im done.
you have no idea how badly you fucked up.
when he said that “im sorry im a fuck up”
yknow.
he mightve not been right for what he did.
but,
it was just a mistake.
it was a goddamn mistake.
you have any idea how many times ive uttered those words too?
how many times ive repeated them?
how many times i fucking meant it?
just because you “had it bad” doesnt mean shit to me.
you have no goddamn right to treat others the same way.
dont give me that “i dont know how else to act!”
bullshit.
bullshit you dont.
you treated your damn boyfriend just fine!
you had a goddamn kid
you had two goddamn children.
with this man that you fucking DESPISE.
you knew it back then too.
you told me you did.
you fucking told me.
almost nothing can compare to the anger i feel to you right now.
nothing.
you have no right to act like that.
no.
you have no goddamn right to hit another fucking living being.
for such a simple mistake.
i dont care if he talked about it since friday.
i dont give a fuck if he talked about it for months.
you.
you as a goddamn human.
have no right.
none.
in the slighest.
to hit another living being.
for talking about something in your eyes “too much”
or making a mistake.
youre a hypocrite.
need i remind you?
you said that after you broke up with the man you were having an affair with.
that youd be a better person.
stop the fights.
stop the beatings.
stop all of it.
and everything would be okay!
.
i didn’t believe you for a goddamn millisecond.
youre a liar.
just how you said i was.
you didnt quit.
you didnt stop.
hell two months after you hit him again!
you threatened to kill him and yourself!
cmon.
dont you get it yet?
i fucking despise you.
maybe to a degree i feel shocked.
but.
i really dont think thats it.
youre the root of my problems.
every single last fucking one.
——————
need i remind you as how i had to learn to cook, because you were too busy with your damn boyfriend to help me?
.
need i remind you how when i tried to show you that i was fucking cutting myself when i was 9 you only talked about how it looked ugly?
.
need i remind you about how many times you said that you didnt care if i hurt myself as long as no one can see it?
.
need i remind you about how you ignored the rope burn on my neck god knows how many times?
.
need i remind you how you denied fucking multiple peoples sexual assault because “it couldntve been like that”?
.
need i remind you of how many times i almost had to be hospitalized because of your neglect?
.
need i remind you of how many nights i spent alone, in the cold, in the dead of winter, just because you wanted to fuck your boyfriend?
.
need i remind you of what you yelled at me so many times?
.
need i remind you of what i seen?
.
need i remind you of how many times you blamed your abusive behaviors on medication?
.
need i fucking remind you of my entire purpose?
.
i dont care about your feelings anymore.
i gave up years ago.
but now.
i dont feel just numb for you.
i hate you.
in every sense of the word.
.
i dont care of what you or anyone else thinks of me.
.
i dont care about what you think of my appearance.
.
i dont care if you think im too thin or fat or whatever word youll use next.
.
i dont care about what you think because you’ll hate me no matter what.
.
you thought id stop being xxxx when you broke up with him.
you yelled at me.
no.
you fucking screamed at me for weeks.
im tired of even putting in the slighest effort of acting as if i fucking care.
i dont give a fuck about you.
and yknow?
if.
no.
if it would work.
if it was possible.
id fucking kill you.
id stab you.
right here.
right now.
to end my suffering.
to end his suffering.
all of it.
id end it all.
i dont care if its wrong.
because i know no one else knows about whats going on.
yknow.
only one person around here knows what youve done to him and me.
and i havent even met her in person.
yknow.
the people i used to be close with from school.
only just learned you had an affair.
i know that.
the police are do-less.
since you know them.
and hes a man.
not a woman.
it wouldnt be taken seriously.
that he should just fight back.
yknow.
youve ruined what life he has left.
his parents beat him.
his ex wife beat him, and cheated on him.
and here.
youve done the exact same thing.
yknow.
he’ll never get to see how love truely is.
because of you.
because of what youve done.
i cant say i really like him either.
but.
that doesnt give you the right to ruin his life.
.
yknow whats worse?
how i know the only reason that so far youve never dared to lay a finger on me.
is because ive proved that i won’t hesitate to beat the fuck out of you right back.
i know i joke about that night.
but.
really.
hitting you for doing that was the best decision i couldve made.
its kept me safer than i wouldve been for years.
and even now.
if you were to as so much to touch me.
while in a fight.
id do it all over again.
you maybe 100 pounds heavier than me.
but you dont know how to fight against someone who wont just sit there and take it.
i wont forgive you for what youve done.
even if he will.
.
i want nothing to do with you.
get out of my life for good.
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