#Tech Support Services

[duubsite]

Top Tech Support Services for Seniors: Making Technology Accessible

In today’s fast-paced digital age, technology can often feel overwhelming, especially for seniors who may not have grown up with it. Yet, embracing technology is crucial for staying connected with loved ones, managing health, and accessing services. Fortunately, several exceptional tech support services are available to offer seniors the help they need. From free non-profit organizations to paid…

[mtariqniaz]

The Importance of In Person & Remote Tech Support for Business Success

The Importance of In Person & Remote Tech Support for Business Success Did you know that, according to FileMaker’s Workplace Innovation Report, a staggering 94% of business owners find it difficult to manage and maintain their existing applications and software? Not only that, but the same percentage also claim that they struggle to benefit from the tech that is developed to aid their…

[petermorwood]

I feel like you would appreciate this tiktok: https://vt.tiktok.com/ZSFBX8YAq/

I certainly do! Thank you!

:->

TL;DR (or TL;DW is more accurate) A member of Post-Purchase Support deals with a customer who bought an enchanted sword and knows nothing about it.

Correction: who knows NOT A THING about it. How extensive is this lack of knowledge?

NTL; Click to W.

Even funnier, taking offence at the term "bastard sword" is something I once heard for real. I've even seen it in censored form: "b*****d sword", and then of course there's Sky-TV's episode listing for "Game of Thrones":

*****

"Bastard", though it CAN be an insult, isn't a swear-word but a perfectly legitimate description and was even an honourable title.

This gentleman, shown alongside his coat of arms, is Antoine, le Grand Bâtard de Bourgogne...

That translates to Anthony, the Great Bastard of Burgundy, a member of The Order of the Golden Fleece, fully recognised by his father Duke Phillip and with the right to carry the Ducal arms differenced with a bend sinister.

"Great" just means he was the most senior of the Duke's illegitimate offspring.

The modern circle-and-bar "prohibited" symbol is similar to bend sinister, though its bar is a bend dexter - top right to bottom left - perhaps to avoid confusion with with the diacritical mark used by some Scandinavian languages.

However I would NOT like to be the Support staffer trying to explain any of this to a dingbat customer... :-P

[hnm-tech-support]

To be continued...

(Censored for The Children)

@kirbyoctournament

[hootjiggle]

If the back end of Fullbring arc was good, Rukia would've shown up like this.

[alarminglybad]

Guarantee you he just didn’t plug it in

[stinkybrowndogs]

Ok so

I purchased a silhouette portrait 3 last week. It worked fine out of the box, but ultimately would not center the cuts it was making. Ive spent an absurd amount if time this week attempting to calibrate and fix the problem, but nothing seems to work. I attempted to return the product and was told i could not because it was opened (never mind that it just straight up never worked)

I am, hopefully, going to be getting a siser juliette, but i am trying to get my money back on the silhouette (the company does not have a customer service number? Only an email which i contacted last week with no response yet)

My cricut is cooked. It was already a used product before i got it and ive been consistently using it for 3+ years..... i tried a factory reset and still not working :( im not wanting another cricut due to the list of glitches and problems that ive been dealing with, and causing me to lose a significant amount of money in supplies over the years.

Until i recieve some sort of communication either from the silhouette company, im kind of fucked. I spent about 6-8 hours each day last week attempting to make the damn thing work, and i think that the digital program just is not compatible with Mac computers (supported by the complaints i see on reddit and youtube)

I am a little worried about the Siser, bc i have read that it is also not great with macs, but almost every review ive read says its faster, quieter and more accurate than the cricut or sillhouette. It is about 400$, which is more than both the cricut and the silouette machines depending on size. And ultimately, im running out of reasonable options.

Anyway. I have closed my etsy shop for the time being and am just. Truly having a hard time. I feel very stressed. These machines are going to be the death of me. Oh start a sticker shop they said it will be easy and fun they said i am going to rip these machines apart with my teeth

[cogs-inc-tech-support]

Hello,

Recently, I've been having issues with my work-issued computer overheating while trying to respond to my e-mails. What is the best fix for this? Also... are singed wires covered in the company's electronics insurance plan?

Thank you for your time,

@bonpyrestarter

Hello, Mr. Bonpyre. I apologize, but I believe your computer overheating is due to... external factors. I wish you luck on your endeavor to cool your computer down.

And yes, singed wires are covered under the electronics insurance plan. Please bring the damaged equipment to my office at your earliest convenience, and I will submit a request for a replacement. Thank you.

[moonbittern]

good morning, everything is on fire

[agentjayrock]

Uber? Lyft? What the hell is going on?

Ever had to contact customer support and heard over an automated voice instead of a human? How about contacting them and once you explain to them your issues only for them to give you ready-made responses as they haven't clue of what you're talking about? Well, that's been my excrcuiating experience as a driver for both companies at the same time. So, let's dive into how ludicrous it's been.

Let's start with Uber since it's rich with crazy stories. Uber has kind of a fair hourly wage going $25-30. You can receive payments on weekly basis like most jobs and contracts. Or you can have instant access to your money and even cash out once you've finished your shift with the Pro Card. Of course, I would choose the latter because why not? Normally I cash out directly to my debit card and needed I new one some time ago. I went in to change the details for the new card and had to undergo a security code verification via text message. I never received it so I had to contact support. I explained the issue I had and was told to whilelist my phone number from a text message. That's strange. How come I can receive text messages from Pro Card just fine when logging in, but not for this? Because this didn't work. I thought that this had to be a problem in their end. Now, a good tech support agent would troubleshoot such an issue should a solution like that not work. Not here; they "took it to further support" (Bear with here. I couldn't remember exactly what they said.) in order to resolve my issue. Their response: logout and in, reinstall the app and restart my phone. None of that worked because it's the most half-assed set of solutions of all time. Imagine if EA told you do that with their games you try to boot up. It'll just add the notoriety they're known for having.

It didn't feel like I was chatting with a human, so I decided to call support for a better chance. I had to wait (Get ready for this) ONE MOTHERFUCKING HOUR just to talk with someone. I can't believe I had the patience for that. I finally get to talk with an agent, only for them to tell me the same. Damn. Thing. Dude, what the fuck? Is Uber run by Skynet or something?! I kept contacting until I remembered why I had to whitelist the phone number I've been using with my account: it's because it's believed that it was being blocked by the provider. The number here is one I had setup for business reasons via TextFree, so I contacted them about it and they told me there was no issue on their end. Is Uber screwing with at this point? But, I went and switched the number on my account to my personal one, thinking that the business number is being assumed to be a VoIP, which is not allowed with some services. I finally get the code needed to finalize debit card changes to my Pro Card account.

Now this next story really interfered with my job significantly. I've been doing rideshare look normal, steady with a consistent schedule I setup for myself. The one thing that annoys me is that I have to verify my facial identity every once in a while. I mean, you know what I look like. Nothing too drastic has changed about me. So, why do I gotta go through this as I begin the job at a desired time? One day, I randomly go into the trip preferences menu to see it go from this:

To this:

Note: the Uber Eats food delivery preference is suppose to be there, but I didn't take a screenshot before it disappeared.

Of course, I had to talk to an agent. But this was more aggravating. I tried my damnedest to explain this issue. The agent, however, couldn't seem to figure out what I mean. Did they not have any job training? Once that was sorted, the agent said things like "This should be the type of experience for you to have" or "We understand your concern". Do ya, really? Because you should've went deeper into it by now. Continuing with this chat, guess what they told me then: the same solution from the Pro Card "troubleshoot", but that didn't work because THE APP IS NOT THE FUCKING PROBLEM! I disconnected and got in contact with a different agent. This bullshit repeated, but I got a whole new response. I got confirmation of my eligibility to have these preferences, including UberXL, and it was still approved. They also actually spent the time to look into it for a few minutes, although it was longer than. The problem involved the inspection of the vehicle I have registered. They wanted me to show an image of a newly documented inspection, but I don't have to worry about it for another 6 months. In my state at least, (I'm from the USA) I have to perform an annual inspection for legal validity of driving the vehicle, and it's $100. Doing this every 6 months makes no sense and it feels like it'll lead to an endless money pit, as a certain mechanic would say.

After that was sorted, I went back to doing the job like normal, only for it to happen again the next week. Starting to feel like Uber has a grudge against me. I go back to dealing with the same ol' crap more frustrated than ever, even angry, and get an unexpected response: I'm not eligible to perform UberXL rides. Well, isn't this the most inept thing to happen here? I drive a minivan, goddammit. What do you mean I'm not eligible? I just disconnected and almost didn't bother to reach another agent. But, I'm managed to collect myself and get it sorted out like last time. I'm certain this will happen again however.

On the Lyft side of things, the same issue with support, except this is about emblems. Speaking of those emblems, the adhesive is weak sauce. So, I needed new ones. You can order new ones from the site or app with the push of a button. It's suppose to arrive within week, but didn't as that time range passed. I had to contact an agent, but it was hard to do it on the app because for some reason, they have too high of expectations that problems are solved with FAQs. But this is a troubleshooting issue; there's no way they can believe things can work fine that easily all the time. I had to go to the site to get help, and they responded by arranging a new order, which did arrive. Thing is, I've had this problem since I first signed up. I didn't even get my training kit with the cool pink mustache. After those emblems wear out too soon, I had to order another pair. Here's me thinking "Maybe they sorted out that issue with the delivery". But something even worse happened:

And as of the date of this blog post, it's still like this. Why? I even contacted them with this screenshot and they just gave me an automated message saying they'll just reship the emblems. This shouldn't have to be the only way to obtain new emblems beside the Express Hubs, which is too far from where I live. And they didn't arrive this time. If I contact them about any other problem, it'll just be the same type of response instead of troubleshooting.

Now, I don't know too much about the experience with support for riders since I've not used rideshare often. But I'm sure there's similar issues. The fact that this is the type of support we receive is unacceptable. It's as if they only measure their success financially based on the quantity of users. With the money they make, you'd think they could hire more competent employees for tech support, but they just found some random people with barely any tech skills to speak of and brought them in. There's got to be some kind of union strike or something because we can't keep letting them get away with this.

[century-solutions-group]

Education IT Services

From resolving technical issues to deploying new technology, we ensure seamless classroom technology integration, educational software solutions, and virtual classroom platforms. Our services also include student information systems (SIS) management and digital learning tools. As your education technology partner, we offer managed IT services, including cybersecurity and firewall management. 

Learn More: https://centurygroup.net/industries/education-it-services/ 

#SchoolTech #EducationIT #DeviceStrategy #EdTech #ITSupport #HelpDesk #TechSupport #ITServices #TechSupportTips #EdTechSupport #SchoolIT #ITinEducation #TechForTeachers #SupportEducation 

[t3rr3nc3]

When callers get upset because I can't get their internet working and I offer a service call within the next 24-48hrs, a good bit of them go off on me and say they're going to get fired from their job because they work from home.

I always want to ask "what did you do prior to today that's going to cause you to get fired for missing one day of work due to an internet issue?" Most jobs have a chain of disciplinary steps they have to take before firing someone so.....what have you been doing or not doing?

[the-crooked-library]

walking an old lady through a password reset is the modern-day equivalent of helping an old lady across the street in the 50s

[hnm-tech-support]

<Next>

Bonus dialogue:

"Wait wait wait- Nightmare is the Emperor of Darkness right?? Doesn't that kiiiinda make ME a princess too?"

"...No I don't think that's how it works."

"Aww you suck!"

(Tech Support will be facing @maybe-arts 's Princess Chiffon tomorrow! What is Customer Service planning?? Will the artist finish in time???? )

@kirbyoctournament

[youabandonedthem]

indian tech support spades slick

[somecunttookmyurl]

Am the last anon, it was DirecTV before they got bought out by AT&T (no idea if you have those there). But they were really strict, especially in the tech support department for god knows what reason.

we do not have those here but good to know