#to skip to a higher rung of complaints or - hell - the ceo | Explore Tumblr posts and blogs

somecunttookmyurl · 10 months ago

Note

Am the last anon, it was DirecTV before they got bought out by AT&T (no idea if you have those there). But they were really strict, especially in the tech support department for god knows what reason.

we do not have those here but good to know

#i think perhaps a good solution here would be for people who are customers of said service #to skip to a higher rung of complaints or - hell - the ceo #to complain SPECIFICALLY about the policy of customer service workers being threatened with firing for actively trying to help #like. hello i am a user of your service #it has come to my attention the tech support department have a policy of firing workers for going off-script to assist customers #this is deeply concerning and does not fill me with confidence any problems i have would be resolved #which naturally gives me reservations about continuing to use the service

6 notes · View notes