#customer service)

[eau-duresistance]

To all my fellow Black Friday retail workers out there, remember for tomorrow:

This is a battle. This is your home turf. You know everything that’s in the back and on the floor. The customers are at your mercy.

A customer gets pissy with you?

Make them fear you.

They have made the mistake of entering your domain.

[cyndavilachase]

real interaction i had at work

[animentality]

[thehmn]

Back when I worked for a travel company this would happen all the time. Trust me, we only remembered the people who yelled at us. A polite “Thanks, you too” didn’t even register.

[bluecollarmcandtf]

Hypnotized some random jocks to come to my Halloween party...

[charlesoberonn]

[crazygnomenclature]

Now that's what I call Dependa-ble service

[batboyblog]

Things the Biden-Harris Administration Did This Week #31

August 9-16 2024

President Biden and Vice-President Harris announced together the successful conclusion of the first negotiations between Medicare and pharmaceutical companies over drug prices. For years Medicare was not allow to directly negotiate princes with drug companies leaving seniors to pay high prices. It has been a Democratic goal for many years to change this. President Biden noted he first introduced a bill to allow these negotiations as a Senator back in 1973. Thanks to Inflation Reduction Act, passed with no Republican support using Vice-President Harris' tie breaking vote, this long time Democratic goal is now a reality. Savings on these first ten drugs are between 38% and 79% and will collectively save seniors $1.8 billion dollars in out of pocket costs. This comes on top of the Biden-Harris Administration already having capped the price of insulin for Medicare's 3.5 million diabetics at $35 a month, as well as the Administration's plan to cap Medicare out of pocket drug costs at $2,000 a year starting January 2025.

President Biden and Vice President Harris have launched a wide ranging all of government effort to crack down on companies wasting customers time with excessive paperwork, hold times, and robots rather than real people. Some of the actions from the "Time is Money" effort include: The FTC and FCC putting forward rules that require companies to make canceling a subscription or service as easy as signing up for it. The Department of Transportation has required automatic refunds for canceled flights. The CFPB is working on rules to require companies to have to allow customers to speak to a real person with just one button click ending endless "doom loops" of recored messages. The CFPB is also working on rules around chatbots, particularly their use from banks. The FTC is working on rules to ban companies from posting fake reviews, suppressing honest negative reviews, or paying for  positive reviews. HHS and the Department of Labor are taking steps to require insurance companies to allow health claims to be submitted online. All these actions come on top of the Biden Administration's efforts to get rid of junk fees.

President Biden and First Lady Jill Biden announced further funding as part of the President's Cancer Moonshot. The Cancer Moonshot was launched by then Vice-President Biden in 2016 in the aftermath of his son Beau Biden's death from brain cancer in late 2015. It was scrapped by Trump as political retaliation against the Obama-Biden Administration. Revived by President Biden in 2022 it has the goal of cutting the number of cancer deaths in half over the next 25 years, saving 4 million lives. Part of the Moonshot is Advanced Research Projects Agency for Health (ARPA-H), grants to help develop cutting edge technology to prevent, detect, and treat cancer. The President and First Lady announced $150 million in ARPA-H grants this week focused on more successful cancer surgeries. With grants to Tulane, Rice, Johns Hopkins, and Dartmouth, among others, they'll help fund imaging and microscope technology that will allow surgeons to more successfully determine if all cancer has been remove, as well as medical imaging focused on preventing damage to healthy tissues during surgeries.

Vice-President Harris announced a 4-year plan to lower housing costs. The Vice-President plans on offering $25,000 to first time home buyers in down-payment support. It's believed this will help support 1 million first time buyers a year. She also called for the building of 3 million more housing units, and a $40 billion innovation fund to spur innovative housing construction. This adds to President Biden's call for a $10,000 tax credit for first time buyers and calls by the President to punish landlords who raise the rent by over 5%.

President Biden Designates the site of the 1908 Springfield Race Riot a National Monument. The two day riot in Illinois capital took place just blocks away from Abraham Lincoln's Springfield home. In August 1908, 17 people die, including a black infant, and 2,000 black refugees were forced to flee the city. As a direct result of the riot, black community leaders and white allies met a few months later in New York and founded the NAACP. The new National Monument will seek to preserve the history and educate the public both on the horrible race riot as well as the foundation of the NAACP. This is the second time President Biden has used his authority to set up a National Monument protecting black history, after setting up the Emmett Till and Mamie Till-Mobley National Monument on Emmett Till's 82nd birthday July 25th 2023.

The Department of The Interior announced $775 million to help cap and clean up orphaned oil and gas wells. The money will help cap wells in 21 states. The Biden-Harris Administration has allocated $4.7 billion to plug orphaned wells, a billion of which has already been distributed. More than 8,200 such wells have been capped since the Bipartisan Infrastructure Law passed in 2022. Orphaned wells leak toxins into communities and are leaking the super greenhouse gas methane. Plugging them will not only improve the health of nearby communities but help fight climate change on a global level.

Vice-President Harris announced plans to ban price-gouging in the food and grocery industries. This would be a first ever federal ban on price gouging and Harris called for clear "rules of the road" on price rises in food, and strong penalties from the FTC for those who break them. This is in line with President Biden's launching of a federal Strike Force on Unfair and Illegal Pricing in March, and Democratic Senator Bob Casey's bill to ban "shrinkflation". In response to this pressure from Democrats on price gouging and after aggressive questions by Senator Casey and Senator Elizabeth Warren, the supermarket giant Kroger proposed dropping prices by a billion dollars

[justcatposts]

Home reno customer service

(Source)

[incognitopolls]

We ask your questions so you don’t have to! Submit your questions to have them posted anonymously as polls.

[worst-of-facebook]

[lowcountry-gothic]

remember that the full quote from Harry Selfridge is ‘the customer is always right, in matters of taste,’ which means that if they wanna buy an ugly hat, let them—they're still buying it. like a lot of sayings, it's been cut in half to cater to the absolute worst kind of people.

Nate Ming, Tweet dated February 8, 2022

[caffeinewitchcraft]

A regular came in a few evenings ago. A young mom with her daughter who often comes in the morning. She also often treats the baristas badly, but that’s a different story.

She came in at an unusual time with her daughter on her hip. The little girl looked sick to me - puffy eyes and a red nose and a tight, unhappy pinch to her mouth.

The mom ordered her sweets. Sensing something was wrong, I tried to stay upbeat and to engage the little girl but neither mom or daughter were interested. I turned to collect their order.

��See? Daddy made you sad but mommy makes it better, right?”

My mouth soured and my hands paused in making their drinks. The revulsion was physical, a hollowing in my stomach that sounded like a vacuum in my ears. A ghostly hand settled against the back of my neck and stole the heat from my veins.

Im an adult now. The justifications came to mind a microsecond behind the horror and tried to overwhelm it. Mom is tired, mom just wants little girl to feel better, daddy also made mommy sad. Sometimes the big lessons are learned on other days, sometimes it’s okay to make the day better with sweets, sometimes you don’t have the strength to fight the battles you’re supposed to fight—

I handed out the pastry.

She said again, “Daddy made you cry and mommy made it better.”

The little girl looked into her pastry bag and didn’t look up.

No, i wanted to say. No, mommy didnt make it better. Mommy is part of the problem, mommy is saying your feelings are only worth a cake pop and a juice, mommy is siding with daddy who made you cry so hard that you look like a child left in the cold.

“Would you like a sticker?” I asked. She did and she took one and I took too much comfort in the fragile return of her smile before leaving the cafe.

I should have said more. I’m sorry you’re sad. I see that you’re sad. It matters that you’re sad.

Did I become part of this terrible lesson by joining in? Here’s a pastry, here’s a sticker, see? Didn’t we make it all better?

I closed the cafe.

[antonymziie]

gotta draw bill doing my customer service job for mental health reasons. have some, to my misfortune, ✨real interactions ✨

[bodhrancomedy]

People touch you and your stuff so often in customer-facing jobs and I don’t understand why.

Like, that’s my face - why have you grabbed it?