#customer service tools

[meontechnologies06]

Significance of Customer Service Tools

Customer service tools are not a new concept, but these are indispensable for organisations to handle their customer issues and enhance their experience. These software solutions are based on ticketing systems and allow customer support representatives to track, manage, and set priorities based on client preferences. In this system, the customers get a notification regarding their raised tickets, and they can complete and upload the documents related to the bug issues they are facing. For more details, visit the website!

[coquelicoq]

i actually love apologizing to people in a professional context when they inconvenience me. it can be such a power move. it's really context-dependent, though. the apology has to be sincere. it doesn't work if i'm actually just 100% fuming and have no sympathy for whatever their situation is, but if i can easily say to myself, "this must really be inconveniencing them also," then i love to be like, "thank you so much for your patience! i'm so sorry this has been such an ordeal. i really appreciate your perseverance. let me know if i can do anything to help!" because i do fully mean all those things at the same time that i'm like, so irritated because it's been like pulling teeth to get anything out of this person. and they know that they should have done the thing weeks ago, and then they feel bad that i'm apologizing, and it guilts them into doing whatever i need them to do. i am not interested in interrogating what this says about me as a person but again i must reiterate the apology is sincere. i'm sorry for both of us! i wish things were easier. i wish the load was lighter. take my hand. let's walk into that world together.

[iri-scrublord]

Fresh Season 2 Weapon Review

Once again, I'm putting my faith in the automatic cut. If it doesn't show up for you guys, god help you. Or press the...what is it? J key? K key? One of those skips to the next post.

Below there be thoughts on the weapons that came out.

The Whale In The Room

There're less weapons each time one of these damn seasons comes out. The first season of each era bans a bunch of the old weapons as they figure out the balance with the new stuff. That's fine, there was still a ton of stuff to go through. The second season of the De-Recall era introduced 13 weapons.

The third introduced twelve. The fourth introduced eleven. Ten. Nine. Eleven. And this new one coming up has eight.

Squidforce is losing steam. If I've said it before, I'll say it again. They're a bunch of boomers and need to go. Get some fresh minds in there. Like me. I'll run the damn league I don't give a damn, you think I don't know my way around weapon and stage logistics? Hell, maybe I'll even allow all of the idols I sponsor to, I don't know, participate in the damn sport.

I'm not going to rant again about accessibility, I did that last time. But it's a damn sin that Big Man has to sit there, on a podcast, and wax poetic about turf and ranked - sorry, anarchy - and the only time he gets to hold the fuckin' weapons is when he's working his second job at war because Grizz doesn't give a shit about regulations (Thank Squod).

Anyway. #DownWithSF.

TL;DRs in the tags.

Deco's .52 Gal (w/ Curling Bomb and Splattercolor Screen)

I'm trying a new formatting thing with the titles. It's going to be a little less consistent with what people actually call the weapons, but I want to highlight the developers of the kits a little more. There's a lot of work that goes into making even the worst kits, and it's not fair to the engineers at each company not to shout out who made them.

I've already given my view on the Splattercolor Screen last time, so I'm not going to go on and on about it. They did rework it, but barely. Still gives you damn achromatopsia, but...I dunno, it's not as bad as before. Dialed it back, I guess. Blegh.

The weapon itself...? I mean it's fine? The .52 didn't really need a tool for getting in like the Curling Bomb, it's got healthy ink spread and decent range. Curling Bomb is usually best on weapons that either have trouble inking or short range.

Course, that's me trying to be impartial. If you want to know my bias, I love curling bombs because it's so much fun to splat people with them. It's almost as embarrassing as dying to a Sprinkler.

That's besides the point though. If I'm going to be forced to think about the synergy with...that thing...I guess it provides pretty good area denial. The .52 is a scary enough weapon that it can take out opponents at a safe distance, and anyone heading through the screen is going to be at even more of a disadvantage than they normally would be going into neutral with it. The curling bombs don't add much, though.

Custom's E-Liter 4K and E-Liter 4K Scope (w/ Squid Beakon and Kraken Royale)

So. I've been one to rag on E-Liters in the past. Like literally last season, I ragged on them. And before grading this weapon, I'd like to retract some of my previous statements.

E-Liters are perfectly respectable weapons, capable of being played in skilled and interesting ways.

It's you saltlicks that just sit in the same damn place for five minutes doing sweet FA but looking down your sights that piss me the fuck off. Do you spend your free time watching paint dry? Do you put your meals in the microwave at low power just so you can watch that shit turn for thirty minutes? The hell are you doing playing this sport when you could pick up the well-respected and more-your-speed human game of FUCKING BACKGAMMON

Anyway. The actual weapon. Once again, freaky special, but I did try it. Don't say I never did anything for you guys. And...I like it. E-Liter at its base is a very solid support weapon. Even just seeing one on the other team is psy-ops, and as long as you can convince the enemy that you're a threat, you don't actually have to follow through on too much to keep them on their toes. Squid Beakons are great to mobilize your team, since you won't be on the front lines unless you're a Battle E-Liter (respect). And the Kraken works wonders to get people off of you. Just try and use it smart, don't chase people off into the wild blue and get caught with your pants down when it expires.

Custom's Explosher (w/ Splash Wall and Triple Splashdown)

Ahhh, Triple Splashdown. The noobkiller. Menace to turf, nigh inconsequential to ranked - sorry, anarchy.

I like this kit. Explosher has always had a lot of trouble keeping people off of it, and its base kit of Point Sensor and Ink Storm didn't really do much to help it. But this one's got a Splash Wall to give a bit of buffer (though you're going to need to stack some Ink Savers if you want to do anything after throwing one), and Triple Splashdown as a panic button.

I don't normally like panic buttons at the best of times, but this is a weapon that really needs one. Getting rushed down sucks as this thing, and having some tools to help with being harrassed by Splooshes and the like really helped it out.

Dolphin's Dread Wringer (w/ Squid Beakon and Wave Breaker)

I don't like Squid Beakons quite as much on this guy. The Wave Breaker works nicely with such a slow but terrifying weapon. I love Wave Breakers on any kind of mid-to-long range slosher that can take advantage of tags over walls. So...most of them. But Squid Beakon?

I mean this thing isn't going to be on the front lines all the time, sure, and it never hurts to have beakons on the team, but...I don't know, I feel like if the team tried a little harder, Dolphin could have found something better for it. Hell, Dolphin makes Sprinklers, right? I would have taken a Sprinkler over Beakons to make for even more consistent specials.

Eh, I dunno. The Wave Breaker's nice.

Foil's Flingza Roller (w/ Suction Bomb and Splattercolor Screen)

I love the finish on this thing. The Flingza Roller to begin with is one of my favourite weapons to look at. Weird, rustic, industrial. The folding mechanism needs constant upkeep, sure, with a roller whose entire gimmick revolves around the flick, that's only natural, but it's so simple yet so great. And the navy blue finish is just, chef's kiss, y'know?

And yeah, another Splattercolor Screen, you knew they were coming.

...

Okay, I'm stalling a little. I freaking love this weapon. I loved the original Flingza, and as much as I wanted to hate this thing because of its special, I don't. I really don't. Suction Bombs just feel so good to make people scatter like minnows. And until Dynamo stops sucking major ass, this is the closest we're going to have to a long range roller. With Suction and Screen, this thing excels at flushing people out and following through. And I HATE that I think that because I still fucking hate the Screen.

Deco's Glooga Dualies (w/ Point Sensor and Trizooka)

First off, absolutely love the finish. Striking. They look like power tools.

But other than that? I dunno, they're...good. They're good. Tagging is always nice, though I kind of wish that they had the dart instead. More weapons need that thing, and I think it's neat. I could probably fit a dart onto Gloogas if I really wanted to, though I'm not sure I'd be able to make it league legal (#DownWithSF).

But I'm digressing. Going into a fantasyland where I get to make my own kits for league.

There's just not much exciting or standout about it, y'know? Tag someone, take 'em out. Tag someone, take 'em out. Gloogas are a pretty terrifying weapon as they are, and this is just a way more aggressive kit. But it's not like....burst bomb aggressive.

...Or line marker - sorry, Angle Shooter aggressive. (Nouveau I swear to god please change the name)

Shelly and Donny's Nautilus '79 (w/ Suction Bomb and Triple Splashdown)

What a gorgeous weapon. The gold-rimmed finish? God. Sheldon knows how to make 'em. Or, I should say, not Sheldon. I happen to know that this one was designed and manufactured by Shelly and Donny, the little guys that run the stores in Inkopolis. They look pretty young (I haven't asked ages) but for their first crack at a weapon kit they did a pretty good job. Pick this weapon up if you can. Even if they're in the pocket of Squidforce, it's always good to support up-and-coming designers.

Beyond the looks, this thing is serviceable. (Sorry, guys, but I'm not going to mince words just because you're new. Feedback is feedback, and if you only get gilded phrases you'll never grow!) Suction Bomb and Triple Splashdown is an alright combo, respectable, though I get the inkling that the two of them had Squidforce breathing down their neck trying to make them include one of the new specials in this thing. I haven't gotten a Splashdown dev kit yet, so I don't know how actually hard it is to work with, so I'm gonna give them the benefit of the doubt and say that they did the best they could under the circumstances.

Dolphin's New Squiffer (w/ Autobomb and Zipcaster)

Fuck you guys they put a fun weapon in the game.

I don't care if it fucking sucks or is the best thing on the planet it's fucking fun okay

We can have a fun weapon every so fucking often as a treat

Custom's Douser Dualies FF (w/ Ink Mine and Killer Wail 5.1)

Alright, on to the brand new weapons they introduced. The meat of it.

That is to say the fucking pair of them come the FUCK ON-

These guys are interesting. Love the firehose inspiration, Custom's really been coming out lately. Three new kits (The E-Liter and Scope count as one) and a brand new weapon in a single season? Jeez, guys, slow down!

As for effectiveness, I like the special on them. They're pretty long range as it is, but they've got a damn slow kill time if they don't roll, and if they roll, they don't have the damn long range anymore. So the Wail really helps them out.

I think if I had to use a word t describe the Dousers it'd be 'underestimated'. That's probably going to wear off the more we see them, and understand how they work, but they just don't look like they should have the range that they do. Those hydraulic pumps do wonders man, what I wouldn't give for a three month internship at Custom. Custom's weapon department. I don't want to be stuck making actual fucking power tools.

Sub's a wash.

Sorella's Recycled Brella 24 Mk I (ft. Ammo Knights) (w/ Angle Shooter and Big Bubbler)

So you might be looking at the name and going "oh damn that's familiar"

And you might look at the aesthetic of it and go "Oh damn that's familiar"

And I kind of gave the game away by putting it in the heading but...yeah! This is a collaborative weapon between Sorella and Ammo Knights! Sheldon's never actually had the opportunity to make a brella before this, because Sorella's got a patent down on the damn things. Same reason I haven't been able to make any either. (Same reason they're all kinda dogshit tbh)

But they actually opened up the golden gates for a bit to let someone else in! And it's my man Sheldon! How did he do??

....Bad. Sheldon did bad.

Or, more accurately, I think Sorella did bad. I can see Sheldon's character in here. He always makes weird and interesting weapons with cool catches to them. This one's definitely the power in the shaft, and the fast-launching canopy. The aesthetics are so fucking good, too, I love what he did with it.

But I can feel Sorella's influence creeping over this thing like black fucking sludge. It's slow, the canopy's a joke, and what is that KIT? Big Bubbler??? On this???? Are you fucking joking?????

I'm so sorry they had to do you like this Sheldon I'm so fucking sorry

And that's Fresh Season 2. Done literally what, two hours before Sizzle Season 2 comes out.

I'm going to try and get that review done in time before the last minute, I promise, just...I dunno. Had a weird bit in the middle of the season where I just kinda. Existed, for a bit.

Side note, anybody get that? Like, two weeks in or something, you just got this striking sense of ennui, like your thoughts all just vanished for a couple of days? I talked to a few guys and they felt the same thing around the same time. Promise this isn't a race thing, but octos got hit especially hard. Hope you're all okay.

Take care of yourselves, guys. Burnout's real.

[1o1percentmilk]

the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first

it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!

[jcmarchi]

DeepL Revolutionizes Language AI with Launch of DeepL Voice for Real-Time Multilingual Communication

New Post has been published on https://thedigitalinsider.com/deepl-revolutionizes-language-ai-with-launch-of-deepl-voice-for-real-time-multilingual-communication/

DeepL Revolutionizes Language AI with Launch of DeepL Voice for Real-Time Multilingual Communication

DeepL, a global leader in Language AI, has launched DeepL Voice, a cutting-edge voice translation tool designed to facilitate seamless communication across languages. With an estimated valuation of $2 billion, DeepL has earned its place as a premier provider of language solutions for enterprises and individuals alike. This latest product, DeepL Voice, enables multilingual interactions in real-time, bridging language gaps in both virtual and face-to-face settings. This milestone was celebrated during DeepL’s first flagship event, DeepL Dialogues, in Berlin.

What is DeepL Voice?

DeepL Voice is the company’s first product focused on voice-based translation, expanding beyond DeepL’s renowned text translation services. Available in two specialized models—Voice for Meetings and Voice for Conversations—DeepL Voice offers real-time translated captions, empowering global teams to communicate seamlessly without language constraints. DeepL Voice is designed to work across virtual meeting platforms and mobile devices, making it versatile for various business needs, from multinational collaborations to customer-facing roles.

The tool supports numerous languages, including English, German, Japanese, Korean, French, Spanish, and more, with captions available in all 33 languages supported by the DeepL Translator. With these capabilities, DeepL Voice aims to enhance productivity and inclusivity by eliminating language barriers that often hinder global business interactions.

DeepL Voice for Meetings: Empowering Multilingual Virtual Meetings

One of the flagship applications of DeepL Voice is Voice for Meetings, which allows participants to speak in their preferred language during virtual meetings while providing real-time translated captions for others. This enables every attendee to understand and contribute fully, regardless of language fluency. By supporting natural multilingual dialogue, Voice for Meetings promotes clear communication and meaningful engagement, paving the way for more effective global collaboration.

Christine Aubry, Internationalisation Coordinator at Brioche Pasquier, an early adopter of DeepL Voice, shared her experience: “Our teams felt truly connected, opening up new possibilities for collaboration that were previously limited by language constraints. DeepL Voice for Meetings brought our teams closer together.”

DeepL Voice for Conversations: Facilitating One-on-One, In-Person Communication

For in-person conversations, Voice for Conversations operates on mobile devices, enabling real-time translations during one-on-one interactions. This application is designed for customer-facing and frontline roles, where language barriers can have immediate impacts on service quality and operational efficiency. With Voice for Conversations, DeepL provides companies a solution to support their multilingual workforce and improve customer interactions, enhancing both customer satisfaction and employee effectiveness.

Addressing the Challenges of Real-Time Voice Translation

DeepL Voice’s development involved tackling unique technical challenges associated with real-time translation, such as handling incomplete inputs, pronunciation differences, and latency issues. Unlike text translation, real-time voice translation demands instant processing to avoid disruptions and inaccuracies in conversation. To overcome these challenges, DeepL’s engineers leveraged years of data and AI expertise, training their models to account for variations in accents, regional dialects, and environmental factors. The result is a robust solution that provides clear, contextually accurate translations at high speed.

Jarek Kutylowski, CEO and founder of DeepL, explained, “Real-time speech translation introduces a new level of complexity. By building on the AI and linguistic expertise we’ve honed since 2017, we’ve overcome challenges like incomplete input and pronunciation variations, ensuring businesses can engage globally without language constraints.”

Reducing Business Costs from Ineffective Communication

Language barriers can be costly for businesses, and DeepL Voice addresses these inefficiencies directly. Ineffective communication can cost companies up to $54,860 per employee annually, according to Axios HQ. DeepL Voice eliminates these barriers by offering high-quality, real-time translation, reducing the likelihood of miscommunication and enhancing team collaboration.

DeepL: A Leader in Language AI Innovation

Founded in 2017, DeepL has quickly established itself as a trusted provider of language solutions, now used by over 100,000 businesses, including half of the Fortune 500. DeepL’s Language AI platform, known for its accuracy and enterprise-grade security, is built on proprietary language models fine-tuned over years to handle complex linguistic nuances. Today, the platform serves clients across 228 markets, providing them with tools for both written and spoken language needs.

Backed by top-tier investors like Benchmark, IVP, and Index Ventures, DeepL continues to expand its product offerings with a commitment to meeting the highest standards in quality and security. Earlier in 2024, the company released a next-generation language model that surpasses competitors such as OpenAI’s ChatGPT-4, Google, and Microsoft in translation quality. This model, built on DeepL’s proprietary data, is optimized for fewer edits, further enhancing productivity for enterprise users.

Integrating DeepL Voice in Global Operations: Key Use Cases

With its versatility, DeepL Voice has numerous applications across various business sectors:

Global Team Meetings: Virtual meetings can now include participants speaking different languages, enabling a more inclusive environment where everyone can fully engage.

Frontline Customer Service: Customer-facing employees, especially in retail, healthcare, and hospitality, can now offer support in the language most comfortable for each customer, enhancing service quality and customer loyalty.

Manufacturing and Safety Operations: Real-time voice translation allows employees in high-stakes environments to understand critical information without delay, reducing the risks associated with miscommunication.

DeepL’s Broader Impact on Language and Communication

DeepL Voice represents more than just a product launch; it is a significant milestone in DeepL’s mission to eliminate language barriers worldwide. By enabling instant multilingual communication, DeepL Voice empowers businesses to leverage their global talent, foster stronger relationships, and expand into new markets. From multinational corporations to government agencies, DeepL’s language AI tools are designed to streamline operations, improve productivity, and enhance communication across diverse workforces.

What’s Next for DeepL?

DeepL’s journey in language technology is far from over. The company is continuously expanding its capabilities, with plans to introduce additional languages and advanced AI features in future releases. With the next-generation large language model already outperforming industry giants, DeepL is poised to set new standards in the field, offering tools that not only translate but truly bridge gaps in human communication.

Summary

DeepL Voice is a game-changing solution for businesses that face language challenges in daily operations. By facilitating clear, real-time communication across languages, DeepL Voice allows businesses to foster inclusivity, reduce miscommunication costs, and operate with greater efficiency. This innovation is another leap forward in DeepL’s mission to connect the world through language AI, transforming how we communicate, and collaborate.

[cheeseburgers-for-america]

(he's a buttplug)

[theheadlessgroom]

@beatingheart-bride

"P-Please, don't apologize, there...there's no need," Susannah was quick to reassure him, her brows rising at this, her heart having skipped a beat at this impassioned declaration of his-one she felt certain he needed to give voice to.

So many mixed feelings were swirling around in her gut at hearing all of this, it was hard to categorize them all...her knee-jerk reaction, of course, was frustration with the Gracey's and the de Clair's for their attempt to put Philippe and Doreen together-not because they thought they'd make a good couple, but because they were eligible and in the same class, that was all. It set her teeth on edge in annoyance, that both parents would have such little care for their children that the only thing that mattered was that they married well, not that they were happy with their spouse...

...but at the same time, this annoyance was tempered by a small sense of relief at the idea of Philippe and Doreen finding not romance, but friendship with one another. Given how lonely of souls they were, stuck in very similar circumstances, it made her smile, knowing they had each other to lean on despite all that.

And then came her irritation with some of the less than pleasant bachelorettes, the ones who showed their true colors when Philippe politely turned them down...she hated to think of anyone being so cruel, so unpleasant to someone as lovely as him, and it made her resentful of his parents for putting him in such an awful, awkward position.

And then, of course, there was still that sense of guilt at her coldness to him early on the day before: She had been so brusque with him, writing him off without giving him a fair shake, and she couldn't help but wince at her attitude, an attitude she'd been given more than a few times in her life. To think she'd turned around and done the same to someone else...it was an awful feeling.

And yet, in the midst of all of this, there was this warm, light sensation in the center of her heart, one stirred by his declaration, one she couldn't quite put a name too, though it made her heart feel as if it were about to take flight. Was it...was it...

...hope?

"H-H-Have you ever..." she began, the question coming past her lips before she could even think twice about it. "H-Have you ever...b-been in...in love b-before? Wi-With anyone?"

[altdigitaltechnologies]

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[glassixma]

Glassix

Software Development Company

Glassix is a top-rated AI customer support and messaging platform, leveraging the advanced capabilities of conversational AI integrated with the GPT-4 engine. It’s designed to empower busy teams to excel in customer support and experience, featuring an AI-powered unified inbox that consolidates communications across all business channels and apps, including WhatsApp, Apple Messages for Business, social media, email, SMS, and more. Complementing this robust unified inbox, Glassix offers an intuitive drag-and-drop chatbot flow builder and templates, making it effortless to craft smart, efficient automation flows and deploy chatbots to any channel with just a single click. The platform's distinctiveness lies in its comprehensive AI suite and omnichannel features, providing users with innovative and modern tools such as auto-suggested replies, automatic tagging of conversations, one-click conversation summaries, and the capability to deploy generative AI chatbots. These features collectively ensure stellar customer support and experience, setting Glassix apart in the realm of customer engagement solutions.

Contact Details

Glassix

One Boston Place, Suite 2600, Boston, MA, USA 02108

Phone- +1 (617) 683-1236

Website- https://www.glassix.com/

Business Email- contact@glassix.com

Business Hours- Mon - Thu: 9AM - 5PM.

Payment Methods- Credit/ Debit Card, PayPal, Apple Pay, Google Pay, Wire Transfer.

Owner Name- Guy Shalom.

Follow On:

Facebook- https://www.facebook.com/GlassixCompany

YouTube- https://www.youtube.com/@Glassix_CX

Instagram- https://www.instagram.com/glassix_cx/

TikTok- https://www.tiktok.com/@glassix.com

LinkedIn- https://www.linkedin.com/company/glassix

[smolfangirl]

My villain origin story is the casual discrimination of left handed people in this world and the fact that I have to justify myself when I dare to call it out

[poptartmochi]

unfathomable emotions after showering

also.. i hit tag limit on this, so watch out for a very long post if you hit read more on the tags! 😨

[meontechnologies06]

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Significance of Customer Service Tools

Customer service tools are not a new concept, but these are indispensable for organisations to handle their customer issues and enhance their experience. These software solutions are based on ticketing systems and allow customer support representatives to track, manage, and set priorities based on client preferences. In this system, the customers get a notification regarding their raised tickets, and they can complete and upload the documents related to the bug issues they are facing. For more details, visit the website!

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[likeawolfatthemoon]

yesterday i had a panic attack at work and sobbed for over an hour at my desk in front of all of my coworkers bc i was frozen to the spot and couldn't like...move myself to a different area at the very least. and i embarrassed the fuck out of myself and now i'm afraid of the new job that i loved 🙃

[rivilu]

clip studio paint my mortal nemesis

[bullet-proof-gay]

I have bad news for everyone. Customer service (ESPECIALLY tech support) is having AI pushed on them as well.

I work in tech support for a major software company, with multiple different software products used all over the world. As of now, my team is being tasked with "beta testing" a generative AI model for use in answering customer questions.

It's unbelievably shit and not going to get better no matter how much we test it, because it's a venture-capital company's LLM with GPT-4 based tech. It uses ChatGPT almost directly as a translator (instead of, you know, the hundreds of internationally-spread employees who speak those languages. Or fucking translation software).

We're not implementing it because we want to. The company will simply fire us if we don't. A few months ago they sacked almost the entire Indian branch of our team overnight and we only found out the next day because our colleagues' names no longer showed up on Outlook. I'm not fucking touching the AI for as long as physically possible without getting fired, but I can't stop it being implemented.

Even if you manage to contact a real person to solve your problem, AI may still be behind the answer.

Not only can you not opt out, you cannot even ensure that the GENUINELY real customer service reps you speak to aren't being forced to use AI to answer you.