#customer service tools
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#Cloud Telephony#VoIP Services#Business Communications#Virtual Phone Systems#Small Business Technology#Technology Reviews#Telecommunications#SaaS (Software as a Service)#Customer Service Software#KrispCall#cloud telephony#VoIP#virtual phone numbers#business communications#phone system#call analytics#IVR#SMS#CRM integration#global calling#virtual office#remote work#small business#medium business#enterprise#telecommunications services#cloud-based phone system#call center software#customer service tools#business phone system
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Significance of Customer Service Tools
Customer service tools are not a new concept, but these are indispensable for organisations to handle their customer issues and enhance their experience. These software solutions are based on ticketing systems and allow customer support representatives to track, manage, and set priorities based on client preferences. In this system, the customers get a notification regarding their raised tickets, and they can complete and upload the documents related to the bug issues they are facing. For more details, visit the website!
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i actually love apologizing to people in a professional context when they inconvenience me. it can be such a power move. it's really context-dependent, though. the apology has to be sincere. it doesn't work if i'm actually just 100% fuming and have no sympathy for whatever their situation is, but if i can easily say to myself, "this must really be inconveniencing them also," then i love to be like, "thank you so much for your patience! i'm so sorry this has been such an ordeal. i really appreciate your perseverance. let me know if i can do anything to help!" because i do fully mean all those things at the same time that i'm like, so irritated because it's been like pulling teeth to get anything out of this person. and they know that they should have done the thing weeks ago, and then they feel bad that i'm apologizing, and it guilts them into doing whatever i need them to do. i am not interested in interrogating what this says about me as a person but again i must reiterate the apology is sincere. i'm sorry for both of us! i wish things were easier. i wish the load was lighter. take my hand. let's walk into that world together.
#didn't know where this was going when i started it but sure. send post#this is hard to explain because it's kind of passive-aggressive but at the same time it isn't at all?#anyway this is one of the most effective tools in my work arsenal but it can only be used in certain situations#there's something about not letting someone apologize and instead apologizing to them that makes them want to#prove themselves to you#i have such excellent customer service ratings it's insane#my posts
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Fresh Season 2 Weapon Review
Once again, I'm putting my faith in the automatic cut. If it doesn't show up for you guys, god help you. Or press the...what is it? J key? K key? One of those skips to the next post.
Below there be thoughts on the weapons that came out.
The Whale In The Room
There're less weapons each time one of these damn seasons comes out. The first season of each era bans a bunch of the old weapons as they figure out the balance with the new stuff. That's fine, there was still a ton of stuff to go through. The second season of the De-Recall era introduced 13 weapons.
The third introduced twelve. The fourth introduced eleven. Ten. Nine. Eleven. And this new one coming up has eight.
Squidforce is losing steam. If I've said it before, I'll say it again. They're a bunch of boomers and need to go. Get some fresh minds in there. Like me. I'll run the damn league I don't give a damn, you think I don't know my way around weapon and stage logistics? Hell, maybe I'll even allow all of the idols I sponsor to, I don't know, participate in the damn sport.
I'm not going to rant again about accessibility, I did that last time. But it's a damn sin that Big Man has to sit there, on a podcast, and wax poetic about turf and ranked - sorry, anarchy - and the only time he gets to hold the fuckin' weapons is when he's working his second job at war because Grizz doesn't give a shit about regulations (Thank Squod).
Anyway. #DownWithSF.
TL;DRs in the tags.
Deco's .52 Gal (w/ Curling Bomb and Splattercolor Screen)
I'm trying a new formatting thing with the titles. It's going to be a little less consistent with what people actually call the weapons, but I want to highlight the developers of the kits a little more. There's a lot of work that goes into making even the worst kits, and it's not fair to the engineers at each company not to shout out who made them.
I've already given my view on the Splattercolor Screen last time, so I'm not going to go on and on about it. They did rework it, but barely. Still gives you damn achromatopsia, but...I dunno, it's not as bad as before. Dialed it back, I guess. Blegh.
The weapon itself...? I mean it's fine? The .52 didn't really need a tool for getting in like the Curling Bomb, it's got healthy ink spread and decent range. Curling Bomb is usually best on weapons that either have trouble inking or short range.
Course, that's me trying to be impartial. If you want to know my bias, I love curling bombs because it's so much fun to splat people with them. It's almost as embarrassing as dying to a Sprinkler.
That's besides the point though. If I'm going to be forced to think about the synergy with...that thing...I guess it provides pretty good area denial. The .52 is a scary enough weapon that it can take out opponents at a safe distance, and anyone heading through the screen is going to be at even more of a disadvantage than they normally would be going into neutral with it. The curling bombs don't add much, though.
Custom's E-Liter 4K and E-Liter 4K Scope (w/ Squid Beakon and Kraken Royale)
So. I've been one to rag on E-Liters in the past. Like literally last season, I ragged on them. And before grading this weapon, I'd like to retract some of my previous statements.
E-Liters are perfectly respectable weapons, capable of being played in skilled and interesting ways.
It's you saltlicks that just sit in the same damn place for five minutes doing sweet FA but looking down your sights that piss me the fuck off. Do you spend your free time watching paint dry? Do you put your meals in the microwave at low power just so you can watch that shit turn for thirty minutes? The hell are you doing playing this sport when you could pick up the well-respected and more-your-speed human game of FUCKING BACKGAMMON
Anyway. The actual weapon. Once again, freaky special, but I did try it. Don't say I never did anything for you guys. And...I like it. E-Liter at its base is a very solid support weapon. Even just seeing one on the other team is psy-ops, and as long as you can convince the enemy that you're a threat, you don't actually have to follow through on too much to keep them on their toes. Squid Beakons are great to mobilize your team, since you won't be on the front lines unless you're a Battle E-Liter (respect). And the Kraken works wonders to get people off of you. Just try and use it smart, don't chase people off into the wild blue and get caught with your pants down when it expires.
Custom's Explosher (w/ Splash Wall and Triple Splashdown)
Ahhh, Triple Splashdown. The noobkiller. Menace to turf, nigh inconsequential to ranked - sorry, anarchy.
I like this kit. Explosher has always had a lot of trouble keeping people off of it, and its base kit of Point Sensor and Ink Storm didn't really do much to help it. But this one's got a Splash Wall to give a bit of buffer (though you're going to need to stack some Ink Savers if you want to do anything after throwing one), and Triple Splashdown as a panic button.
I don't normally like panic buttons at the best of times, but this is a weapon that really needs one. Getting rushed down sucks as this thing, and having some tools to help with being harrassed by Splooshes and the like really helped it out.
Dolphin's Dread Wringer (w/ Squid Beakon and Wave Breaker)
I don't like Squid Beakons quite as much on this guy. The Wave Breaker works nicely with such a slow but terrifying weapon. I love Wave Breakers on any kind of mid-to-long range slosher that can take advantage of tags over walls. So...most of them. But Squid Beakon?
I mean this thing isn't going to be on the front lines all the time, sure, and it never hurts to have beakons on the team, but...I don't know, I feel like if the team tried a little harder, Dolphin could have found something better for it. Hell, Dolphin makes Sprinklers, right? I would have taken a Sprinkler over Beakons to make for even more consistent specials.
Eh, I dunno. The Wave Breaker's nice.
Foil's Flingza Roller (w/ Suction Bomb and Splattercolor Screen)
I love the finish on this thing. The Flingza Roller to begin with is one of my favourite weapons to look at. Weird, rustic, industrial. The folding mechanism needs constant upkeep, sure, with a roller whose entire gimmick revolves around the flick, that's only natural, but it's so simple yet so great. And the navy blue finish is just, chef's kiss, y'know?
And yeah, another Splattercolor Screen, you knew they were coming.
...
Okay, I'm stalling a little. I freaking love this weapon. I loved the original Flingza, and as much as I wanted to hate this thing because of its special, I don't. I really don't. Suction Bombs just feel so good to make people scatter like minnows. And until Dynamo stops sucking major ass, this is the closest we're going to have to a long range roller. With Suction and Screen, this thing excels at flushing people out and following through. And I HATE that I think that because I still fucking hate the Screen.
Deco's Glooga Dualies (w/ Point Sensor and Trizooka)
First off, absolutely love the finish. Striking. They look like power tools.
But other than that? I dunno, they're...good. They're good. Tagging is always nice, though I kind of wish that they had the dart instead. More weapons need that thing, and I think it's neat. I could probably fit a dart onto Gloogas if I really wanted to, though I'm not sure I'd be able to make it league legal (#DownWithSF).
But I'm digressing. Going into a fantasyland where I get to make my own kits for league.
There's just not much exciting or standout about it, y'know? Tag someone, take 'em out. Tag someone, take 'em out. Gloogas are a pretty terrifying weapon as they are, and this is just a way more aggressive kit. But it's not like....burst bomb aggressive.
...Or line marker - sorry, Angle Shooter aggressive. (Nouveau I swear to god please change the name)
Shelly and Donny's Nautilus '79 (w/ Suction Bomb and Triple Splashdown)
What a gorgeous weapon. The gold-rimmed finish? God. Sheldon knows how to make 'em. Or, I should say, not Sheldon. I happen to know that this one was designed and manufactured by Shelly and Donny, the little guys that run the stores in Inkopolis. They look pretty young (I haven't asked ages) but for their first crack at a weapon kit they did a pretty good job. Pick this weapon up if you can. Even if they're in the pocket of Squidforce, it's always good to support up-and-coming designers.
Beyond the looks, this thing is serviceable. (Sorry, guys, but I'm not going to mince words just because you're new. Feedback is feedback, and if you only get gilded phrases you'll never grow!) Suction Bomb and Triple Splashdown is an alright combo, respectable, though I get the inkling that the two of them had Squidforce breathing down their neck trying to make them include one of the new specials in this thing. I haven't gotten a Splashdown dev kit yet, so I don't know how actually hard it is to work with, so I'm gonna give them the benefit of the doubt and say that they did the best they could under the circumstances.
Dolphin's New Squiffer (w/ Autobomb and Zipcaster)
Fuck you guys they put a fun weapon in the game.
I don't care if it fucking sucks or is the best thing on the planet it's fucking fun okay
We can have a fun weapon every so fucking often as a treat
Custom's Douser Dualies FF (w/ Ink Mine and Killer Wail 5.1)
Alright, on to the brand new weapons they introduced. The meat of it.
That is to say the fucking pair of them come the FUCK ON-
These guys are interesting. Love the firehose inspiration, Custom's really been coming out lately. Three new kits (The E-Liter and Scope count as one) and a brand new weapon in a single season? Jeez, guys, slow down!
As for effectiveness, I like the special on them. They're pretty long range as it is, but they've got a damn slow kill time if they don't roll, and if they roll, they don't have the damn long range anymore. So the Wail really helps them out.
I think if I had to use a word t describe the Dousers it'd be 'underestimated'. That's probably going to wear off the more we see them, and understand how they work, but they just don't look like they should have the range that they do. Those hydraulic pumps do wonders man, what I wouldn't give for a three month internship at Custom. Custom's weapon department. I don't want to be stuck making actual fucking power tools.
Sub's a wash.
Sorella's Recycled Brella 24 Mk I (ft. Ammo Knights) (w/ Angle Shooter and Big Bubbler)
So you might be looking at the name and going "oh damn that's familiar"
And you might look at the aesthetic of it and go "Oh damn that's familiar"
And I kind of gave the game away by putting it in the heading but...yeah! This is a collaborative weapon between Sorella and Ammo Knights! Sheldon's never actually had the opportunity to make a brella before this, because Sorella's got a patent down on the damn things. Same reason I haven't been able to make any either. (Same reason they're all kinda dogshit tbh)
But they actually opened up the golden gates for a bit to let someone else in! And it's my man Sheldon! How did he do??
....Bad. Sheldon did bad.
Or, more accurately, I think Sorella did bad. I can see Sheldon's character in here. He always makes weird and interesting weapons with cool catches to them. This one's definitely the power in the shaft, and the fast-launching canopy. The aesthetics are so fucking good, too, I love what he did with it.
But I can feel Sorella's influence creeping over this thing like black fucking sludge. It's slow, the canopy's a joke, and what is that KIT? Big Bubbler??? On this???? Are you fucking joking?????
I'm so sorry they had to do you like this Sheldon I'm so fucking sorry
And that's Fresh Season 2. Done literally what, two hours before Sizzle Season 2 comes out.
I'm going to try and get that review done in time before the last minute, I promise, just...I dunno. Had a weird bit in the middle of the season where I just kinda. Existed, for a bit.
Side note, anybody get that? Like, two weeks in or something, you just got this striking sense of ennui, like your thoughts all just vanished for a couple of days? I talked to a few guys and they felt the same thing around the same time. Promise this isn't a race thing, but octos got hit especially hard. Hope you're all okay.
Take care of yourselves, guys. Burnout's real.
#Fresh Season 2024#Splatoon 3#.52 Gal Deco: It provides pretty good area denial. The curling bombs don't add much though#Custom E-Liter 4K and E-Liter 4K Scope: A very solid support weapon#Custom Explosher: Having some tools to help with being harassed really helped it out#Dread Wringer D: The Wave Breaker's nice#Foil Flingza Roller: This thing excels at flushing people out and following through#Glooga Dualies Deco: Gloogas are a terrifying weapon as they are and this is just a way more aggressive kit#Nautilus '79: This thing is serviceable. respectable.#New Squiffer: We can have a fun weapon every so often as a treat#Douser Dualies FF: They don't look like they should have the range that they do. Sub's a wash#Recycled Brella 24 Mk I: I'm so sorry they had to do you like this
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the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first
it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!
#literally everyone sees AI and gets so hard they black out and it ANNOYS me!#prediction/recognition AI is fine i guess it's not without flaws but it is leagues better than generative AI#but also - use the right tool for the job#like the article said it was using ai chatbot to handle customer service. Is it so hard to create a series of pre-made questions to guide#-a customer through the process? (this is called a wizard i think)#(most importantly wizards have been around for pretty much as long as GUIs have)#'oh but you need to hardcode it' yeah and hardcoding stuff came free with having a job. Turn your questions into a series of markdown#-documents if you need someone with no tech skill to come in and put in the questions#don't outsource it to an AI. You are lowering the overall tech literacy of the population here and im not kidding#there are good uses of AI.. Woebot is a really good chatbot that uses AI precisely because it has a lot of human oversight in it#but i really think that AI is something that you better have a PERFECT - not just good - justification for#sorry.... angry tech guy rant.... i swear i dont do this in real life... i just like typing...
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(he's a buttplug)
#mcdonald's#mcdonalds#fast food#chair#grimace#restaurant#customer service#sex tool#golden arches#lol surprise#shocked#surprise
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@beatingheart-bride
"P-Please, don't apologize, there...there's no need," Susannah was quick to reassure him, her brows rising at this, her heart having skipped a beat at this impassioned declaration of his-one she felt certain he needed to give voice to.
So many mixed feelings were swirling around in her gut at hearing all of this, it was hard to categorize them all...her knee-jerk reaction, of course, was frustration with the Gracey's and the de Clair's for their attempt to put Philippe and Doreen together-not because they thought they'd make a good couple, but because they were eligible and in the same class, that was all. It set her teeth on edge in annoyance, that both parents would have such little care for their children that the only thing that mattered was that they married well, not that they were happy with their spouse...
...but at the same time, this annoyance was tempered by a small sense of relief at the idea of Philippe and Doreen finding not romance, but friendship with one another. Given how lonely of souls they were, stuck in very similar circumstances, it made her smile, knowing they had each other to lean on despite all that.
And then came her irritation with some of the less than pleasant bachelorettes, the ones who showed their true colors when Philippe politely turned them down...she hated to think of anyone being so cruel, so unpleasant to someone as lovely as him, and it made her resentful of his parents for putting him in such an awful, awkward position.
And then, of course, there was still that sense of guilt at her coldness to him early on the day before: She had been so brusque with him, writing him off without giving him a fair shake, and she couldn't help but wince at her attitude, an attitude she'd been given more than a few times in her life. To think she'd turned around and done the same to someone else...it was an awful feeling.
And yet, in the midst of all of this, there was this warm, light sensation in the center of her heart, one stirred by his declaration, one she couldn't quite put a name too, though it made her heart feel as if it were about to take flight. Was it...was it...
...hope?
"H-H-Have you ever..." she began, the question coming past her lips before she could even think twice about it. "H-Have you ever...b-been in...in love b-before? Wi-With anyone?"
#((awww; i love that idea of philippe being susannah's best customer! it'd be so adorable))#((to see him come in and she knows he's there to see her; and getting butterflies in her stomach because of it))#((while abigail and the rest of the seamstresses are pouting in the corner; confused and annoyed))#((as to why this prince of the south is being so sweet to this lower-class woman; someone who doesn't deserve it))#((at least in their eyes! mickey would also be confused too; i'm sure: on the one hand; philippe's paying good money))#((and that's great but...why does he always want pace's services?? he wouldn't get it!))#((and it really is no wonder as to why she thought he was a tool to begin with; but even so; she feels guilty!))#((she judged him; but now that she knows the truth; she can't help but kick herself over it))#((especially because she knows what it's like to be judged!))#outofhatboxes#beatingheart-bride#V:Genderbent
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Glassix
Software Development Company
Glassix is a top-rated AI customer support and messaging platform, leveraging the advanced capabilities of conversational AI integrated with the GPT-4 engine. It’s designed to empower busy teams to excel in customer support and experience, featuring an AI-powered unified inbox that consolidates communications across all business channels and apps, including WhatsApp, Apple Messages for Business, social media, email, SMS, and more. Complementing this robust unified inbox, Glassix offers an intuitive drag-and-drop chatbot flow builder and templates, making it effortless to craft smart, efficient automation flows and deploy chatbots to any channel with just a single click. The platform's distinctiveness lies in its comprehensive AI suite and omnichannel features, providing users with innovative and modern tools such as auto-suggested replies, automatic tagging of conversations, one-click conversation summaries, and the capability to deploy generative AI chatbots. These features collectively ensure stellar customer support and experience, setting Glassix apart in the realm of customer engagement solutions.
Contact Details
Glassix
One Boston Place, Suite 2600, Boston, MA, USA 02108
Phone- +1 (617) 683-1236
Website- https://www.glassix.com/
Business Email- [email protected]
Business Hours- Mon - Thu: 9AM - 5PM.
Payment Methods- Credit/ Debit Card, PayPal, Apple Pay, Google Pay, Wire Transfer.
Owner Name- Guy Shalom.
Follow On:
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YouTube- https://www.youtube.com/@Glassix_CX
Instagram- https://www.instagram.com/glassix_cx/
TikTok- https://www.tiktok.com/@glassix.com
LinkedIn- https://www.linkedin.com/company/glassix
#Customer Support Software#Customer Service Software#Chatbot Platform#Ticketing System#Help Desk Software#WhatsApp Business Chatbot Solution#AI Chatbot tool#AI Customer Communications and Messaging Platform
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My villain origin story is the casual discrimination of left handed people in this world and the fact that I have to justify myself when I dare to call it out
#maybe it's time to start biting people over it#mandy gives no ducks#I'm so angry right now#fuck you right handers#and fuck you to the left handed customer service worker who doesn't understand my criticism#I'm sorry you didn't get to use appropriate tools for you but that doesn't mean I have to accept that treatment too
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unfathomable emotions after showering
also.. i hit tag limit on this, so watch out for a very long post if you hit read more on the tags! 😨
#it is frustrating that overall it is fine for customers to use retail/service employees like punching bags. this guy will have no#repercussions for cussing me out beyond the pre-existing frustration that his order isn't ready because it was placed after our deadline#it is frustrating that you can't really defend yourself because 1) it takes too much time and there's too much else to do.#better to let them have the upper hand in their minds 2) they can take anything you saw and spin it against you in a review#like... 😞 i couldn't even get a word in against this guy. honestly i think he was using me as a stress toy because his kid is getting in#trouble for not having uniforms. which really sucks‚ I understand and empathize with that! but to react in such a way is unacceptable#it's common sense that a mom and pop shop will not process your order until the next business day if you ordered outside of their business#hours. i had to explain the way this particular school's ordering system worked to this guy the last time he was in. i provided multiple#alternatives to contacting us that he never utilized. like.. he had the tools to understand everything and instead of using them he decided#to erupt. and because I'm the poor fuck that works the counter‚ i got to be on the receiving end of this. i should know better than to be#upset about it (the eelness talking. everyone else was mad when he left) but. it's also fair to not want to be cussed out over something as#small as school uniforms! 🤨#and don't even get me started on school uniforms.. yes my entire job rn is selling them BUT oh my god. i hate them. they shouldn't be a#thing. especially when these schools cost an arm and a leg in admission + then the uniforms easily cost another#*$100. the entire practice seems evil to me but also it's the family business so. 😭. the way these schools do it also undermines the entire#point of school uniforms which is. uniformity! 🤨 i feel like the minute differences in brand and so forth and so on give kids easy ways to#compare each other and potentially bully each other. the differences in what people provide Could be distracting! if your kid is the only#one wearing a plaid jumper while everyone else has khaki bottoms on‚ they're going to stand out!#so what pray tell is the point 😭 imo it's best to let kids have the freedom of self expression and show up to school however they'd like#in an appropriate way ofc. but i digress 😩 this business is just. deeply frustrating + as if the work itself was not overwhelming‚ the#parents have to throw tantrums about it... I'm so tired! 😭#and they insinuate you fuck around + or say you don't give a shit.. ma'am I've worked so much overtime this year + that's not even counting#the relentless shifts I've worked in my nightmares that occur every night. like.. literally the only thing i do is give a shit about your#order!! at the expense of my sleep and wellness lmao! I don't eat lunch and i barely hydrate because I'm constantly working#but it is thog mode.. thog don't care... 😑 it'd be funny if i didnt care either 🥴😐#to sum up a long rant ig i entered the shower feeling very depressed and I've left angry 🤯 but this is normal methinks#anyhow l + ratio + you work at your family's store + you work customer service + u trip over yourself when u talk etc etc etc 😑😑#one day i will blow that store up with every parent ever. it will be so funny 💖😐😩😑#sriracha.txt#negative cw
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yesterday i had a panic attack at work and sobbed for over an hour at my desk in front of all of my coworkers bc i was frozen to the spot and couldn't like...move myself to a different area at the very least. and i embarrassed the fuck out of myself and now i'm afraid of the new job that i loved 🙃
#i just want to have all the answers and i don't and the more people try to reassure me i'm still just learning the more upset i get!!!!#then i couldnt even come home bc HE was trying to comfort me and tell me the same shit#and its like it doesmt matter that ill eventually get it!!!!!!!! i dont get it RIGHT NOW and right now is what matters if you want me to#start taking incoming calls from clients who want me to explain it TO THEM!!!!#like i understand the basics of our software but i dont understand basic accounting math AT. ALL. which is part of what our software does so#if i get a call about that even if i understand what the software is supposed to do in theory i dont understand the fucking math!!!!!!!#i just look at it and it means NOTHING to me it might as well just be scribbles on a wall#and it doesnt matter to a client if im new and their books are messed up all that matters is that im stupid and cant help them and then i#freeze and therein lies the problem#the expectation is that i 'learn' using real people's real problems as examples and emotionally i cant handle the weight of NOT FIXING#A PROBLEM I'M EXPECTED TO FIX#my trauma response relies heavily on 'if i just fix the problem ill be safe' so when i cant fix it i literally revert to fucking infancy#which makes me great at customer service bc I'll go to any lengths to help you!!!!!!! but i dont feel like i have the tools to do that yet#amd i dont know how to explain that to my boss without making me sound even more useless than he is probably already perceiving me after#what happened yesterday
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Significance of Customer Service Tools
Customer service tools are not a new concept, but these are indispensable for organisations to handle their customer issues and enhance their experience. These software solutions are based on ticketing systems and allow customer support representatives to track, manage, and set priorities based on client preferences. In this system, the customers get a notification regarding their raised tickets, and they can complete and upload the documents related to the bug issues they are facing. For more details, visit the website!
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clip studio paint my mortal nemesis
#aside from the . you know terrible customer service and dogshit decisions and everything#and the change to payment models etc#what i cant fucking stand is how it saves none of your setup. nothin#this is the same drive. i launch the same progam with the same files. my download history is still there#but if i want to have my same tools and workspace i have to set it up manually#for real if you havent bought this trash and gotten too used to it to switch out like me just use krita istg
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I have bad news for everyone. Customer service (ESPECIALLY tech support) is having AI pushed on them as well.
I work in tech support for a major software company, with multiple different software products used all over the world. As of now, my team is being tasked with "beta testing" a generative AI model for use in answering customer questions.
It's unbelievably shit and not going to get better no matter how much we test it, because it's a venture-capital company's LLM with GPT-4 based tech. It uses ChatGPT almost directly as a translator (instead of, you know, the hundreds of internationally-spread employees who speak those languages. Or fucking translation software).
We're not implementing it because we want to. The company will simply fire us if we don't. A few months ago they sacked almost the entire Indian branch of our team overnight and we only found out the next day because our colleagues' names no longer showed up on Outlook. I'm not fucking touching the AI for as long as physically possible without getting fired, but I can't stop it being implemented.
Even if you manage to contact a real person to solve your problem, AI may still be behind the answer.
Not only can you not opt out, you cannot even ensure that the GENUINELY real customer service reps you speak to aren't being forced to use AI to answer you.
#sorry this is long but fuck i hate it here#nobody is happy about this#actually well. nobody who actually does the customer service part of our job is happy#middle-management ppl who have NEVER spoken to a customer and who buy us pizza every 6 months instead of giving us raises are very excited#generative ai#I'm not even anti-ai as a concept it's just a tool but this is a horrible use for it and it's GOING to fuck things up#modern ai#chatgpt#gpt4o#large language model#idk what to tag this other than 'i have a headache and i hate my job' lol
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Automation in Retail: 2024’s Best AI Tools for Customer Service"
Introduction: Redefining Retail with AI-Powered Customer ServiceThe retail industry is changing fast, with customer expectations higher than ever. In 2024, the power of automation, driven by artificial intelligence (AI), is setting a new standard in customer service. Retailers are turning to AI tools to provide faster, more personalized, and efficient customer experiences, allowing them to stay…
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