#sorry.... angry tech guy rant.... i swear i dont do this in real life... i just like typing...
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1o1percentmilk · 9 months ago
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the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first
it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!
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