#call center tech

[infotech279]

VoIP Computer Software: The Ultimate Guide for Call Centers

VoIP software is an application that enables voice communication over the internet. It converts your voice into digital signals, which are then transmitted over the internet to the recipient. VoIP software can be installed on a variety of devices, including computers, smartphones, and tablets, making it a versatile solution for modern businesses.

VoIP software typically includes a range of features designed to enhance communication, such as call forwarding, voicemail, call recording, and conferencing. For call centers, these features are invaluable, allowing for more efficient call handling and improved customer service.

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[bixels]

As cameras becomes more normalized (Sarah Bernhardt encouraging it, grifters on the rise, young artists using it), I wanna express how I will never turn to it because it fundamentally bores me to my core. There is no reason for me to want to use cameras because I will never want to give up my autonomy in creating art. I never want to become reliant on an inhuman object for expression, least of all if that object is created and controlled by manufacturing companies. I paint not because I want a painting but because I love the process of painting. So even in a future where everyone’s accepted it, I’m never gonna sway on this.

if i have to explain to you that using a camera to take a picture is not the same as using generative ai to generate an image then you are a fucking moron.

[hometoursandotherstuff]

[wuthering-tempest]

A little misty told me you have a sinner oc and I haven’t been able to find an oc tag or anything, so please tell me about em or gimme the tag or whatever you’re comfy with!

-Ink Anon

OHHH HI!! I don't really have a tag for her here because I haven't actually posted her much on this account and I'm always really shy about fan ocs but 👉👈 i'll put most info/extra drawings under the readmore, a lot of her outfit/design is still a wip so forgive the messiness

Meet Captain Nemo! She's based directly around Jules Verne's Nemo of 20,000 Leagues Under The Sea/Journey Through The Impossible/The Mysterious Island! She is an extremely intelligent and knowledgeable woman, but alternates often between calculated aloofness and bouts of impassioned agitation and can occasionally be provoked into furious outbursts, especially now that she's been dredged up from hiding.

She's got a very complicated past with many fixer associations and syndicates alike, and her place of origin is a complete mystery, as is her real name and reason for why she's so averse to life in the City and disdainful of it's many rules. Whatever it is that caused her to be this way is what pushed her to craft the Nautilus, her beloved magnum opus made of various tech from all across the City. She originally intended to use the ship to completely escape the City and it's rules, but due to mysterious circumstances that she refuses to speak on, the ship and much of it's crew have disappeared without a trace.

Her distinct habits include introducing herself to strangers by a wide variety of pseudonyms, a knowledge of many languages and codes, her general quietness unless something directly involves her input or expertise, smoking very particular cigars, and a strong dislike and surprising inability to remain impartial when matters of the impoverished people (especially children) of the Backstreets are involved.

As for actual gameplay, Her base ID does slashing Gloom and Pride, with some applying bleed count and others applying rupture potency. Her weapon, Nautile, is composed of three chakrams inlaid like an astrolabe, with the largest having a handle in the middle. It seats into a glove on her right hand, but can also connect to either side of a tactical harness she wears and can be hidden by her LC coat in case she doesn't need it ready! Her base E.G.O., Infini Vivant, is Wrath affinity and themed upon the electric ampoule-based gun Captain Nemo used to hunt underwater, and does piercing bleed damage and adds rupture count.

Although I like to think of scenarios where she would interact with canon sinners (she would have a preference for those like Ishmael and Meursault and a dislike of those like Outis and Hong Lu), she's more treated as a Sinner who exists in a noncanon smaller mobile unit dedicated to working with the LCD and handling things like Monoliths and Distortions.

[mylifeisruined69420]

best scammers in the world or just some office job idk

[thewitchoftherock]

Before I worked in retail at a lovely beauty shop, I worked at a call center.

Tech Support. For Comcast. It’s as bad as you think it was. Lemmie tell ya a story.

The year was 2011. I’m at the call centre, working away, doing my best and getting chewed out because I often helped people beyond what was required (driver issues and shit, instead of just following our LOQ. If you have someone who refuses to leave their script, they probably got written up for doing so just FYI. )

Anyway,

Buddy calls in, and right off the bat he comes in swinging. Rawr rawr rawr, my internet isn’t working, fix this now, you guys suck. like, dude, I don’t disagree with you, but I have literally no control over the company I’m a fuckin’ cog. Whatever. I go into his account to check his system/devices/account, and I see the modem is fully offline. That’s actually good, because it means it’ll be super easy to fix: either the damn thing is busted (needs a tech) or it’s out of power. So, I ask buddy to unplug the device from the outlet, wait a second, and plug it back in again. I didn’t ask this because I thought resetting it would fix it, I asked him to do this because peeps get pissy if you ask them if their stuff is plugged in.

Foreshadowing.

Anyway, he grumbles and complains, and does the thing. Nothing. OK. There’s one more thing I can check. I ask him if the modem is plugged into the wall, or a power bar.

“It’s plugged into a power bar.”

“Ah.” I say, “Ok. Can I get you to plug it directly into the wall?”

“Why the Fuck do I have to do that?”

Now, the answer we give is “well, that’s because sometimes the modem and the power bar don’t work well together, and it’s just easier to check it if it’s plugged into the wall.”

This is bullshit. The truth is that we don’t know where you got this power bar. We don’t know how old it is. We don’t know if you got this shit rigged up like the dad in “A Christmas Story” with three dozen things plugged into a set power bars all plugged in and twisted like some chthonic electro beast. I mean, sure, that SOUNDS hot, but it’s not useful when trying to do troubleshooting and figure out if your power bar sucks and is broken.

This guy *loses his shit* at me. Rawr rawr rawr, every time I call you got me running around doing all this shit, blah blah blah, No, I can’t unplug it, there’s no other outlets in the room.

Now I pause, the gears in my brain quickly clicking together. “There’s… no outlets in that room?”

“No, there’s not! Not any!”

Ok, well, ASIDE from that being absolutely not to electrical codes for modern houses, it also raises a new question.

“Sir… what’s your powerbar plugged into?”

“It’s plugged into a powerbar!”

“…. The same powerbar?”

There’s a moment of stunned silence, followed by a *Click*. I pause my line for a minute so I don’t get any more incoming calls while I take my notes, but really I’m watching this account. I refresh a few times, and after a minute or so, the modem is MAGICALLY ONLINE

This dude. This chaotic dumbass had his modem plugged into a powerbar, which was plugged into ITSELF. Like, I know there’s that meme flying around that shows that, and it’s supposed to be a joke on how stupid people can be, an exaggeration of sorts… But I swear, this is NOT an exaggeration. This shit actually happened.

So, the moral of the story: If you’re on the line with Tech Support, and they ask you to just “Check the wires” or “Make sure the device is plugged in firmly.” Just do the thing. We’ve dealt with a lot of dumbasses in our time.

Before it’s asked: No, this was not an elder gentleman. It was a Prime-Of-His-Life dude.

[xovvo]

Character Concept:

an Artificer who works Artifact Technical Support. Sending Stone headset (likely ugly earrings), two ScryShare mirrors (so you only have to keep the customer busy for 5 minutes between scyings) a magical ledger that can automagically pull relevant account information if you search an account code, user ID, artifact asset ID, etc.

They are on call 24/7 because of a bargain they struck, trading 24/7 on-call employment for 6 months (with a small chance at FTE status, which includes crushing responsibilities, but a small raise in pay, BUT subsidized cleric visits! (up to 10% of gold cost for prayers over 100g in cost, no more than 20 gold on all other services).

Ex:

"Arcane Artifact Support, this is Kluunngoxt, could I get you to please confirm your account ID?...221398? One moment while I pull up some of your account information...wonderful, may I ask whom I have the pleasure of speaking to today?...and what seems to be your issue today, Eireien?...I see. So you're using one of our spell-crystals in a crop-fertility ritual and the spell crystal doesn't successfully discharge when the acorn is crushed after the dance is complete?...ok, what are the dancers holding?...ok, and are they all holding jade eggs, or is each one holding an egg of a different gemstone?...Ok, that sounds correct. Listen, I think I'll best be able to trouble shoot the ritual if we set up a ScyShare---what brand of warding do you use?...you're sure it's Bigby's Obfuscating Hands?

"Alright, first you'll need to add an exception for our ScryShare in the ward, so I'll need you to fallow my instructions closely---do you have a twig of yew?...yes, it needs to be yew, a sprig of rowan will not work. Yes, I can hold...

"...yes I'm still here, sir. Ok, now with the twig of yew in your left hand, turn sunwise until you are facing North-by-Northeast. Once you are facing that direction, rotate the twig withershins in an upright circle, thrice, turn sunwise until you 're facing West, then raise the twig two fists above your horizon and rotate the twig of yew twice withershins and thrice sunwise in an upright circle. Ok, do you have all that?....ok, why don't you tell it back to me, step by step...

"...Ok, good it sounds like you have the step, so for the Nor' by nor'east rotations, you need to focus on the image of our logo and 'Excellence in Customer Service'. Now, that's the *concept* of 'Excellence in Customer Service', _not_ the phrase. Now, on the westward rotations, you'll need to think of the code, which is the concept of remembering a mother's lullaby while watching a Spring sunset...

"...no a sunset in the spring-time...ok! I can see your ritual space now. Hm...I can see the center of the ritual markings, but I'm not seeing the spell-crystal?...No, sir, the spell Crystal needs to be in the center of the ritual area. Yes, the spell does indeed need to be discharged into the cropfield---this whole ritual needs to be set up in the center of the fallow field....then in that case you'll need a ritual for each field.

"No, I understand, sir, but there's nothing I can do about that. The spell's range is limited, you either need to order a custom-loaded crystal, or purchase as many standard crystals as you need to cover all of your fields. Would you like me to transfer you to Sales? Do you know who your Sales Rep is? yes, give me one moment and I'll transfer you."

"Hello, this is Kluunngoxt from Artifact Support? I have Eireien on the like for you, AID 221398. Of course, I'll transfer him now."

[call ends]

[cuprohastes]

Support

Do you ever get someone on a call and they just... go off on a story. Like ten minutes in, you've got the popcorn out and you're invested in what's going on with Aunty Shmu and why exactly she had to shave the dog, and then at some point they circle back and they're like "So anyway, I plugged this alligator into my computer and it's not showing up, so can you help install it?

But now you're way past "Sir/Madam/30 possums in a trenchcoat this is a Wendys"

Strike that, I think possums would probably have their act together. I've never been called up by a possum who's made me want to quit and go back to living in a peat bog.

We're into "On a scale of 1 to THERE ARE BEES IN MY TEETH, how much drugs are you on?" and like there has to be a way to phrase it that's not going to have HR run up with the valium blowdarts again.

I'm starting to build up a tolerance.

[absentmoon]

omg vegas theres a one-off character in this paranoiapod episode im listening to named benny-b. hhe runs a store called big bennys tech center

NOOO DEIMOSPLEASEEHF. ddont bring him here i havent rven gotten into paranoia yet Pl

[not-a-choice]

They should invent a kind of therapy where you hire an actor to recreate the worst customers you've ever had to deal with so you can say exactly what you wanted to say to them

[makymakvrchat]

[infotech279]

Automated Phone Call Solutions for Businesses

Setting up and delivering automated phone calls has never been easier. Our user-friendly platform allows you to manage every aspect of your campaign with minimal effort:

Record Your Message: Start by recording a clear, compelling voice message tailored to your audience’s needs.

Upload Your Contacts: Easily upload your contact list, with support for various formats to simplify integration.

Set Your Schedule: Choose the ideal time to reach your audience, whether immediately or at a later date.

Analyze and Adapt: Access detailed analytics to track your campaign’s performance, including live responses, voicemail interactions, and call completion rates.

Read More...

[agentsrepublic2]

Elevating Customer Support: Agents Republic’s Cutting-Edge Tech Call Center Services

In the ever-evolving global of customer service, the call for for splendid and seamless guide has emerge as extra crucial than ever. Businesses across industries are now prioritizing efficient consumer interaction as a cornerstone in their operations. Agents Republic, a global chief in outsourcing solutions, has risen to the event with its present day tech name middle services. Combining superior technology with human knowledge, Agents Republic affords extraordinary aid that meets the dynamic needs of contemporary organizations.

The Evolution of Call Centers in a Digital Era

Traditional name centers, regularly characterised by using long wait times and inconsistent carrier best, are becoming obsolete. Companies like Agents Republic are spearheading the transition to tech-enabled call center solutions that leverage AI-driven tools, omnichannel verbal exchange structures, and fantastically educated dealers. This technique now not simplest improves patron pride however additionally streamlines commercial enterprise operations, ultimately main to better profitability and logo loyalty.

Agents Republic’s Innovative Approach to Call Center Services

Agents Republic’s tech call middle services stand out for their mixture of technological sophistication and personalised human interaction. Here’s what units them aside:

1. AI-Powered Customer Support

Agents Republic integrates Artificial Intelligence (AI) to beautify performance and accuracy in consumer interactions. AI-powered chatbots deal with habitual queries, liberating up human sellers to cognizance on complex issues. This guarantees faster resolution times and higher customer pleasure.

2. Omnichannel Communication

Modern clients assume seamless verbal exchange across various systems, from smartphone calls and emails to stay chat and social media. Agents Republic’s tech name middle answers allow companies to manipulate these types of channels from a single interface, ensuring regular messaging and quicker reaction times.

3. 24/7 Global Support

In these days’s globalized economy, clients come from one of a kind time zones and count on spherical-the-clock assist. Agents Republic provides 24/7 multilingual assistance, ensuring no question is going unanswered, no matter the time or region.

4. Data-Driven Insights

Using advanced analytics, Agents Republic’s call center offerings offer organizations with treasured insights into purchaser behavior, possibilities, and pain points. These facts-driven strategies help groups make knowledgeable selections to enhance their services and products.

5. Scalable Solutions

Whether you’re a startup or a longtime company, Agents Republic offers scalable name middle solutions tailored to your unique requirements. As your business grows, their offerings can seamlessly adapt to deal with increased consumer demands.

Key Benefits of Partnering with Agents Republic

Choosing Agents Republic as your tech call center companion comes with a number of advantages:

Enhanced Customer Experience: With a focal point on brief resolutions and personalised interactions, Agents Republic guarantees each patron feels valued.

Cost Efficiency: Outsourcing name middle services to Agents Republic reduces operational expenses while maintaining exceptional support.

Increased Productivity: By delegating customer support responsibilities to a dedicated crew, your internal workforce can deal with center commercial enterprise functions.

Improved Brand Reputation: Reliable and expert customer support complements your emblem’s credibility and fosters lengthy-time period customer loyalty.

Compliance and Security: Agents Republic adheres to strict information safety and compliance requirements, giving you peace of mind that your customer information is secure.

Industries Served with the aid of Agents Republic’s Tech Call Center

Agents Republic caters to a extensive variety of industries, inclusive of but no longer restrained to:

E-trade: Handling order inquiries, returns, and purchaser court cases with efficiency.

Healthcare: Providing affected person guide, appointment scheduling, and billing assistance.

Technology: Offering technical guide and troubleshooting for software program and hardware troubles.

Finance: Assisting clients with account control, fraud detection, and different economic services.

Travel and Hospitality: Managing reservations, itinerary changes, and customer comments.

The Human Touch in a Tech-Driven Environment

While era plays a extensive position in Agents Republic’s call center services, the employer recognizes the importance of the human touch. Trained retailers use empathy and effective verbal exchange to construct proper connections with clients, creating memorable reviews that foster loyalty.

Why Businesses Choose Agents Republic

The aggressive part that Agents Republic brings to the table makes it a desired preference for corporations global. Here’s why agencies agree with them:

Expertise: A team of professional professionals with years of enjoy in customer service.

Technology: Advanced equipment and structures to optimize client interactions.

Flexibility: Customizable answers that align with business desires.

Global Reach: A worldwide network of agents imparting localized support in a couple of languages.

Testimonials from Satisfied Clients

Here’s what a number of Agents Republic’s clients have to mention:

“Partnering with Agents Republic has been a recreation-changer for our commercial enterprise. Their tech call center offerings have appreciably progressed our consumer satisfaction rankings.” – John D., CEO of a leading e-commerce brand.

“The crew at Agents Republic is enormously professional and responsive. Their 24/7 help has helped us preserve a robust dating with our global patron base.” – Sarah L., Director of Operations at a multinational software program company.

Conclusion

In these days’s aggressive commercial enterprise landscape, outstanding customer service is no longer optional – it’s crucial. Agents Republic’s tech call middle offerings offer groups with the tools and knowledge had to deliver excellent guide. By combining modern technology with human empathy, Agents Republic is reworking the manner groups interact with their customers. Whether you’re looking to enhance your purchaser enjoy, lessen charges, or scale your operations, Agents Republic is the partner you may accept as true with.

[fishymedic]

This is especially applicable to his overworking, immediately post act 3 but also.... If he's been indoors working his ass off medically treating people his whole sense of time passing gets thrown off kilter.

-people checking in on him should probably update him on the world outdoors/prewarn him before leaving out of the building with him (the worst is dragging him out for a lunch break because his ass will be like 'nah it cant be that late into the day- what do you mean it rained?')

[lycorid]

It’s kind of wild looking at jobs near me.

They all require years of experience and expect you to have things that aren’t even used on the job (drivers license for a job that doesn’t require any form of driving) but they all pay like garbage.

The pay is low enough that you wouldn’t even be able to afford one of the low income housing apartments because they require you to make 3x the rent.

[tap-off]

hey i hate it here actually.