#call center tech

[infotech279]

VoIP Computer Software: The Ultimate Guide for Call Centers

VoIP software is an application that enables voice communication over the internet. It converts your voice into digital signals, which are then transmitted over the internet to the recipient. VoIP software can be installed on a variety of devices, including computers, smartphones, and tablets, making it a versatile solution for modern businesses.

VoIP software typically includes a range of features designed to enhance communication, such as call forwarding, voicemail, call recording, and conferencing. For call centers, these features are invaluable, allowing for more efficient call handling and improved customer service.

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[bixels]

As cameras becomes more normalized (Sarah Bernhardt encouraging it, grifters on the rise, young artists using it), I wanna express how I will never turn to it because it fundamentally bores me to my core. There is no reason for me to want to use cameras because I will never want to give up my autonomy in creating art. I never want to become reliant on an inhuman object for expression, least of all if that object is created and controlled by manufacturing companies. I paint not because I want a painting but because I love the process of painting. So even in a future where everyone’s accepted it, I’m never gonna sway on this.

if i have to explain to you that using a camera to take a picture is not the same as using generative ai to generate an image then you are a fucking moron.

[haveihitanerve]

Tim has moments of trauma flashbacks where he reverts back into Joker Junior. 

Just starts laughing uncontrollably, eyes glassy, dissociating and in a constant state of smiling creepily, flinching at every loud noise, and cheering when bad things happen. 

The only thing that calms him in times like these is being hugged/cradled/soothed by Bruce or Babs. Others have tried, but their touch doesn't work. 

He just sits in their lap as they work, rubbing his back and whispering words of comfort, until his laughing turns into sobs and he just fully collapses against them as they just hold him, rocking back and forth and whispering that he’s safe now, that they’ve got him. 

When the tears run out and he’s wrung dry, he’ll slip away, head to his room and try to forget. They don’t follow. They want to, but they don't. 

They don't talk about it, but maybe a new gadget or piece of tech, or improved device or nuclear codes will be waiting for them on their desk the next day, 

Or maybe Tim will brew one of his special, extra strong cups of coffee for them after a particularly long patrol.

[hometoursandotherstuff]

[mylifeisruined69420]

best scammers in the world or just some office job idk

[thewitchoftherock]

Before I worked in retail at a lovely beauty shop, I worked at a call center.

Tech Support. For Comcast. It’s as bad as you think it was. Lemmie tell ya a story.

The year was 2011. I’m at the call centre, working away, doing my best and getting chewed out because I often helped people beyond what was required (driver issues and shit, instead of just following our LOQ. If you have someone who refuses to leave their script, they probably got written up for doing so just FYI. )

Anyway,

Buddy calls in, and right off the bat he comes in swinging. Rawr rawr rawr, my internet isn’t working, fix this now, you guys suck. like, dude, I don’t disagree with you, but I have literally no control over the company I’m a fuckin’ cog. Whatever. I go into his account to check his system/devices/account, and I see the modem is fully offline. That’s actually good, because it means it’ll be super easy to fix: either the damn thing is busted (needs a tech) or it’s out of power. So, I ask buddy to unplug the device from the outlet, wait a second, and plug it back in again. I didn’t ask this because I thought resetting it would fix it, I asked him to do this because peeps get pissy if you ask them if their stuff is plugged in.

Foreshadowing.

Anyway, he grumbles and complains, and does the thing. Nothing. OK. There’s one more thing I can check. I ask him if the modem is plugged into the wall, or a power bar.

“It’s plugged into a power bar.”

“Ah.” I say, “Ok. Can I get you to plug it directly into the wall?”

“Why the Fuck do I have to do that?”

Now, the answer we give is “well, that’s because sometimes the modem and the power bar don’t work well together, and it’s just easier to check it if it’s plugged into the wall.”

This is bullshit. The truth is that we don’t know where you got this power bar. We don’t know how old it is. We don’t know if you got this shit rigged up like the dad in “A Christmas Story” with three dozen things plugged into a set power bars all plugged in and twisted like some chthonic electro beast. I mean, sure, that SOUNDS hot, but it’s not useful when trying to do troubleshooting and figure out if your power bar sucks and is broken.

This guy *loses his shit* at me. Rawr rawr rawr, every time I call you got me running around doing all this shit, blah blah blah, No, I can’t unplug it, there’s no other outlets in the room.

Now I pause, the gears in my brain quickly clicking together. “There’s… no outlets in that room?”

“No, there’s not! Not any!”

Ok, well, ASIDE from that being absolutely not to electrical codes for modern houses, it also raises a new question.

“Sir… what’s your powerbar plugged into?”

“It’s plugged into a powerbar!”

“…. The same powerbar?”

There’s a moment of stunned silence, followed by a *Click*. I pause my line for a minute so I don’t get any more incoming calls while I take my notes, but really I’m watching this account. I refresh a few times, and after a minute or so, the modem is MAGICALLY ONLINE

This dude. This chaotic dumbass had his modem plugged into a powerbar, which was plugged into ITSELF. Like, I know there’s that meme flying around that shows that, and it’s supposed to be a joke on how stupid people can be, an exaggeration of sorts… But I swear, this is NOT an exaggeration. This shit actually happened.

So, the moral of the story: If you’re on the line with Tech Support, and they ask you to just “Check the wires” or “Make sure the device is plugged in firmly.” Just do the thing. We’ve dealt with a lot of dumbasses in our time.

Before it’s asked: No, this was not an elder gentleman. It was a Prime-Of-His-Life dude.

[xovvo]

Character Concept:

an Artificer who works Artifact Technical Support. Sending Stone headset (likely ugly earrings), two ScryShare mirrors (so you only have to keep the customer busy for 5 minutes between scyings) a magical ledger that can automagically pull relevant account information if you search an account code, user ID, artifact asset ID, etc.

They are on call 24/7 because of a bargain they struck, trading 24/7 on-call employment for 6 months (with a small chance at FTE status, which includes crushing responsibilities, but a small raise in pay, BUT subsidized cleric visits! (up to 10% of gold cost for prayers over 100g in cost, no more than 20 gold on all other services).

Ex:

"Arcane Artifact Support, this is Kluunngoxt, could I get you to please confirm your account ID?...221398? One moment while I pull up some of your account information...wonderful, may I ask whom I have the pleasure of speaking to today?...and what seems to be your issue today, Eireien?...I see. So you're using one of our spell-crystals in a crop-fertility ritual and the spell crystal doesn't successfully discharge when the acorn is crushed after the dance is complete?...ok, what are the dancers holding?...ok, and are they all holding jade eggs, or is each one holding an egg of a different gemstone?...Ok, that sounds correct. Listen, I think I'll best be able to trouble shoot the ritual if we set up a ScyShare---what brand of warding do you use?...you're sure it's Bigby's Obfuscating Hands?

"Alright, first you'll need to add an exception for our ScryShare in the ward, so I'll need you to fallow my instructions closely---do you have a twig of yew?...yes, it needs to be yew, a sprig of rowan will not work. Yes, I can hold...

"...yes I'm still here, sir. Ok, now with the twig of yew in your left hand, turn sunwise until you are facing North-by-Northeast. Once you are facing that direction, rotate the twig withershins in an upright circle, thrice, turn sunwise until you 're facing West, then raise the twig two fists above your horizon and rotate the twig of yew twice withershins and thrice sunwise in an upright circle. Ok, do you have all that?....ok, why don't you tell it back to me, step by step...

"...Ok, good it sounds like you have the step, so for the Nor' by nor'east rotations, you need to focus on the image of our logo and 'Excellence in Customer Service'. Now, that's the *concept* of 'Excellence in Customer Service', _not_ the phrase. Now, on the westward rotations, you'll need to think of the code, which is the concept of remembering a mother's lullaby while watching a Spring sunset...

"...no a sunset in the spring-time...ok! I can see your ritual space now. Hm...I can see the center of the ritual markings, but I'm not seeing the spell-crystal?...No, sir, the spell Crystal needs to be in the center of the ritual area. Yes, the spell does indeed need to be discharged into the cropfield---this whole ritual needs to be set up in the center of the fallow field....then in that case you'll need a ritual for each field.

"No, I understand, sir, but there's nothing I can do about that. The spell's range is limited, you either need to order a custom-loaded crystal, or purchase as many standard crystals as you need to cover all of your fields. Would you like me to transfer you to Sales? Do you know who your Sales Rep is? yes, give me one moment and I'll transfer you."

"Hello, this is Kluunngoxt from Artifact Support? I have Eireien on the like for you, AID 221398. Of course, I'll transfer him now."

[call ends]

[distortedheart]

I'm on here like only to complain lately why am I like this. So sorry. musical preparation will be killing me in the streets

[munaeem]

The Rise of Indian Scammers: How They Deceive American Citizens

Understanding the $10 Billion-a-Year Fraud Operation A sinister and highly profitable scam has emerged from India in recent years. It targets unsuspecting American citizens. This scam is raking in an astonishing $10 billion annually. This operation exploits the trust built by legitimate tech support and customer service call centers. It turns this trust into a weapon against vulnerable…

[infotech279]

Automated Phone Call Solutions for Businesses

Setting up and delivering automated phone calls has never been easier. Our user-friendly platform allows you to manage every aspect of your campaign with minimal effort:

Record Your Message: Start by recording a clear, compelling voice message tailored to your audience’s needs.

Upload Your Contacts: Easily upload your contact list, with support for various formats to simplify integration.

Set Your Schedule: Choose the ideal time to reach your audience, whether immediately or at a later date.

Analyze and Adapt: Access detailed analytics to track your campaign’s performance, including live responses, voicemail interactions, and call completion rates.

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[forgechildofheph]

Someone complaining to me that their internet is not working and that they power cycled and reseated all of their cables and—

Me, who knows that they have fiber:

Also me: Not... ALL of the cables... right? You left the cable for the fiber alone? The one we explicitly told you NOT to remove because it's delicate and it needs to remain clean and everything?

Also me, when I see the fiber optic cable has a bend (ITS FIBER GLASS IT SHOULDNT BEND) and is even dirty at the tip:

[not-a-choice]

They should invent a kind of therapy where you hire an actor to recreate the worst customers you've ever had to deal with so you can say exactly what you wanted to say to them

[makymakvrchat]

[agentsrepublic2]

Elevating Customer Support: Agents Republic’s Cutting-Edge Tech Call Center Services

In the ever-evolving global of customer service, the call for for splendid and seamless guide has emerge as extra crucial than ever. Businesses across industries are now prioritizing efficient consumer interaction as a cornerstone in their operations. Agents Republic, a global chief in outsourcing solutions, has risen to the event with its present day tech name middle services. Combining superior technology with human knowledge, Agents Republic affords extraordinary aid that meets the dynamic needs of contemporary organizations.

The Evolution of Call Centers in a Digital Era

Traditional name centers, regularly characterised by using long wait times and inconsistent carrier best, are becoming obsolete. Companies like Agents Republic are spearheading the transition to tech-enabled call center solutions that leverage AI-driven tools, omnichannel verbal exchange structures, and fantastically educated dealers. This technique now not simplest improves patron pride however additionally streamlines commercial enterprise operations, ultimately main to better profitability and logo loyalty.

Agents Republic’s Innovative Approach to Call Center Services

Agents Republic’s tech call middle services stand out for their mixture of technological sophistication and personalised human interaction. Here’s what units them aside:

1. AI-Powered Customer Support

Agents Republic integrates Artificial Intelligence (AI) to beautify performance and accuracy in consumer interactions. AI-powered chatbots deal with habitual queries, liberating up human sellers to cognizance on complex issues. This guarantees faster resolution times and higher customer pleasure.

2. Omnichannel Communication

Modern clients assume seamless verbal exchange across various systems, from smartphone calls and emails to stay chat and social media. Agents Republic’s tech name middle answers allow companies to manipulate these types of channels from a single interface, ensuring regular messaging and quicker reaction times.

3. 24/7 Global Support

In these days’s globalized economy, clients come from one of a kind time zones and count on spherical-the-clock assist. Agents Republic provides 24/7 multilingual assistance, ensuring no question is going unanswered, no matter the time or region.

4. Data-Driven Insights

Using advanced analytics, Agents Republic’s call center offerings offer organizations with treasured insights into purchaser behavior, possibilities, and pain points. These facts-driven strategies help groups make knowledgeable selections to enhance their services and products.

5. Scalable Solutions

Whether you’re a startup or a longtime company, Agents Republic offers scalable name middle solutions tailored to your unique requirements. As your business grows, their offerings can seamlessly adapt to deal with increased consumer demands.

Key Benefits of Partnering with Agents Republic

Choosing Agents Republic as your tech call center companion comes with a number of advantages:

Enhanced Customer Experience: With a focal point on brief resolutions and personalised interactions, Agents Republic guarantees each patron feels valued.

Cost Efficiency: Outsourcing name middle services to Agents Republic reduces operational expenses while maintaining exceptional support.

Increased Productivity: By delegating customer support responsibilities to a dedicated crew, your internal workforce can deal with center commercial enterprise functions.

Improved Brand Reputation: Reliable and expert customer support complements your emblem’s credibility and fosters lengthy-time period customer loyalty.

Compliance and Security: Agents Republic adheres to strict information safety and compliance requirements, giving you peace of mind that your customer information is secure.

Industries Served with the aid of Agents Republic’s Tech Call Center

Agents Republic caters to a extensive variety of industries, inclusive of but no longer restrained to:

E-trade: Handling order inquiries, returns, and purchaser court cases with efficiency.

Healthcare: Providing affected person guide, appointment scheduling, and billing assistance.

Technology: Offering technical guide and troubleshooting for software program and hardware troubles.

Finance: Assisting clients with account control, fraud detection, and different economic services.

Travel and Hospitality: Managing reservations, itinerary changes, and customer comments.

The Human Touch in a Tech-Driven Environment

While era plays a extensive position in Agents Republic’s call center services, the employer recognizes the importance of the human touch. Trained retailers use empathy and effective verbal exchange to construct proper connections with clients, creating memorable reviews that foster loyalty.

Why Businesses Choose Agents Republic

The aggressive part that Agents Republic brings to the table makes it a desired preference for corporations global. Here’s why agencies agree with them:

Expertise: A team of professional professionals with years of enjoy in customer service.

Technology: Advanced equipment and structures to optimize client interactions.

Flexibility: Customizable answers that align with business desires.

Global Reach: A worldwide network of agents imparting localized support in a couple of languages.

Testimonials from Satisfied Clients

Here’s what a number of Agents Republic’s clients have to mention:

“Partnering with Agents Republic has been a recreation-changer for our commercial enterprise. Their tech call center offerings have appreciably progressed our consumer satisfaction rankings.” – John D., CEO of a leading e-commerce brand.

“The crew at Agents Republic is enormously professional and responsive. Their 24/7 help has helped us preserve a robust dating with our global patron base.” – Sarah L., Director of Operations at a multinational software program company.

Conclusion

In these days’s aggressive commercial enterprise landscape, outstanding customer service is no longer optional – it’s crucial. Agents Republic’s tech call middle offerings offer groups with the tools and knowledge had to deliver excellent guide. By combining modern technology with human empathy, Agents Republic is reworking the manner groups interact with their customers. Whether you’re looking to enhance your purchaser enjoy, lessen charges, or scale your operations, Agents Republic is the partner you may accept as true with.

[fishymedic]

This is especially applicable to his overworking, immediately post act 3 but also.... If he's been indoors working his ass off medically treating people his whole sense of time passing gets thrown off kilter.

-people checking in on him should probably update him on the world outdoors/prewarn him before leaving out of the building with him (the worst is dragging him out for a lunch break because his ass will be like 'nah it cant be that late into the day- what do you mean it rained?')

[tap-off]

hey i hate it here actually.