#call center tech

[infotech279]

VoIP Computer Software: The Ultimate Guide for Call Centers

VoIP software is an application that enables voice communication over the internet. It converts your voice into digital signals, which are then transmitted over the internet to the recipient. VoIP software can be installed on a variety of devices, including computers, smartphones, and tablets, making it a versatile solution for modern businesses.

VoIP software typically includes a range of features designed to enhance communication, such as call forwarding, voicemail, call recording, and conferencing. For call centers, these features are invaluable, allowing for more efficient call handling and improved customer service.

Read More...

[hometoursandotherstuff]

[mylifeisruined69420]

best scammers in the world or just some office job idk

[thewitchoftherock]

Before I worked in retail at a lovely beauty shop, I worked at a call center.

Tech Support. For Comcast. It’s as bad as you think it was. Lemmie tell ya a story.

The year was 2011. I’m at the call centre, working away, doing my best and getting chewed out because I often helped people beyond what was required (driver issues and shit, instead of just following our LOQ. If you have someone who refuses to leave their script, they probably got written up for doing so just FYI. )

Anyway,

Buddy calls in, and right off the bat he comes in swinging. Rawr rawr rawr, my internet isn’t working, fix this now, you guys suck. like, dude, I don’t disagree with you, but I have literally no control over the company I’m a fuckin’ cog. Whatever. I go into his account to check his system/devices/account, and I see the modem is fully offline. That’s actually good, because it means it’ll be super easy to fix: either the damn thing is busted (needs a tech) or it’s out of power. So, I ask buddy to unplug the device from the outlet, wait a second, and plug it back in again. I didn’t ask this because I thought resetting it would fix it, I asked him to do this because peeps get pissy if you ask them if their stuff is plugged in.

Foreshadowing.

Anyway, he grumbles and complains, and does the thing. Nothing. OK. There’s one more thing I can check. I ask him if the modem is plugged into the wall, or a power bar.

“It’s plugged into a power bar.”

“Ah.” I say, “Ok. Can I get you to plug it directly into the wall?”

“Why the Fuck do I have to do that?”

Now, the answer we give is “well, that’s because sometimes the modem and the power bar don’t work well together, and it’s just easier to check it if it’s plugged into the wall.”

This is bullshit. The truth is that we don’t know where you got this power bar. We don’t know how old it is. We don’t know if you got this shit rigged up like the dad in “A Christmas Story” with three dozen things plugged into a set power bars all plugged in and twisted like some chthonic electro beast. I mean, sure, that SOUNDS hot, but it’s not useful when trying to do troubleshooting and figure out if your power bar sucks and is broken.

This guy *loses his shit* at me. Rawr rawr rawr, every time I call you got me running around doing all this shit, blah blah blah, No, I can’t unplug it, there’s no other outlets in the room.

Now I pause, the gears in my brain quickly clicking together. “There’s… no outlets in that room?”

“No, there’s not! Not any!”

Ok, well, ASIDE from that being absolutely not to electrical codes for modern houses, it also raises a new question.

“Sir… what’s your powerbar plugged into?”

“It’s plugged into a powerbar!”

“…. The same powerbar?”

There’s a moment of stunned silence, followed by a *Click*. I pause my line for a minute so I don’t get any more incoming calls while I take my notes, but really I’m watching this account. I refresh a few times, and after a minute or so, the modem is MAGICALLY ONLINE

This dude. This chaotic dumbass had his modem plugged into a powerbar, which was plugged into ITSELF. Like, I know there’s that meme flying around that shows that, and it’s supposed to be a joke on how stupid people can be, an exaggeration of sorts… But I swear, this is NOT an exaggeration. This shit actually happened.

So, the moral of the story: If you’re on the line with Tech Support, and they ask you to just “Check the wires” or “Make sure the device is plugged in firmly.” Just do the thing. We’ve dealt with a lot of dumbasses in our time.

Before it’s asked: No, this was not an elder gentleman. It was a Prime-Of-His-Life dude.

[xovvo]

Character Concept:

an Artificer who works Artifact Technical Support. Sending Stone headset (likely ugly earrings), two ScryShare mirrors (so you only have to keep the customer busy for 5 minutes between scyings) a magical ledger that can automagically pull relevant account information if you search an account code, user ID, artifact asset ID, etc.

They are on call 24/7 because of a bargain they struck, trading 24/7 on-call employment for 6 months (with a small chance at FTE status, which includes crushing responsibilities, but a small raise in pay, BUT subsidized cleric visits! (up to 10% of gold cost for prayers over 100g in cost, no more than 20 gold on all other services).

Ex:

"Arcane Artifact Support, this is Kluunngoxt, could I get you to please confirm your account ID?...221398? One moment while I pull up some of your account information...wonderful, may I ask whom I have the pleasure of speaking to today?...and what seems to be your issue today, Eireien?...I see. So you're using one of our spell-crystals in a crop-fertility ritual and the spell crystal doesn't successfully discharge when the acorn is crushed after the dance is complete?...ok, what are the dancers holding?...ok, and are they all holding jade eggs, or is each one holding an egg of a different gemstone?...Ok, that sounds correct. Listen, I think I'll best be able to trouble shoot the ritual if we set up a ScyShare---what brand of warding do you use?...you're sure it's Bigby's Obfuscating Hands?

"Alright, first you'll need to add an exception for our ScryShare in the ward, so I'll need you to fallow my instructions closely---do you have a twig of yew?...yes, it needs to be yew, a sprig of rowan will not work. Yes, I can hold...

"...yes I'm still here, sir. Ok, now with the twig of yew in your left hand, turn sunwise until you are facing North-by-Northeast. Once you are facing that direction, rotate the twig withershins in an upright circle, thrice, turn sunwise until you 're facing West, then raise the twig two fists above your horizon and rotate the twig of yew twice withershins and thrice sunwise in an upright circle. Ok, do you have all that?....ok, why don't you tell it back to me, step by step...

"...Ok, good it sounds like you have the step, so for the Nor' by nor'east rotations, you need to focus on the image of our logo and 'Excellence in Customer Service'. Now, that's the *concept* of 'Excellence in Customer Service', _not_ the phrase. Now, on the westward rotations, you'll need to think of the code, which is the concept of remembering a mother's lullaby while watching a Spring sunset...

"...no a sunset in the spring-time...ok! I can see your ritual space now. Hm...I can see the center of the ritual markings, but I'm not seeing the spell-crystal?...No, sir, the spell Crystal needs to be in the center of the ritual area. Yes, the spell does indeed need to be discharged into the cropfield---this whole ritual needs to be set up in the center of the fallow field....then in that case you'll need a ritual for each field.

"No, I understand, sir, but there's nothing I can do about that. The spell's range is limited, you either need to order a custom-loaded crystal, or purchase as many standard crystals as you need to cover all of your fields. Would you like me to transfer you to Sales? Do you know who your Sales Rep is? yes, give me one moment and I'll transfer you."

"Hello, this is Kluunngoxt from Artifact Support? I have Eireien on the like for you, AID 221398. Of course, I'll transfer him now."

[call ends]

[cuprohastes]

Support

Do you ever get someone on a call and they just... go off on a story. Like ten minutes in, you've got the popcorn out and you're invested in what's going on with Aunty Shmu and why exactly she had to shave the dog, and then at some point they circle back and they're like "So anyway, I plugged this alligator into my computer and it's not showing up, so can you help install it?

But now you're way past "Sir/Madam/30 possums in a trenchcoat this is a Wendys"

Strike that, I think possums would probably have their act together. I've never been called up by a possum who's made me want to quit and go back to living in a peat bog.

We're into "On a scale of 1 to THERE ARE BEES IN MY TEETH, how much drugs are you on?" and like there has to be a way to phrase it that's not going to have HR run up with the valium blowdarts again.

I'm starting to build up a tolerance.

[absentmoon]

omg vegas theres a one-off character in this paranoiapod episode im listening to named benny-b. hhe runs a store called big bennys tech center

NOOO DEIMOSPLEASEEHF. ddont bring him here i havent rven gotten into paranoia yet Pl

[agentsrepublic2]

Empowering Businesses with Agents Republic: The Ultimate Tech Call Center Solution

In contemporary speedy-paced virtual world, companies require reliable, modern, and customer-centered answers to stay in advance of the opposition. Agents Republic, a finest tech call center, is revolutionizing customer support by supplying modern services tailor-made to satisfy the particular wishes of businesses across industries. With its mixture of superior technology, skilled retailers, and dedication to excellence, Agents Republic guarantees that each purchaser interplay leaves an enduring impact.

The Growing Need for Tech Call Centers

As organizations adopt advanced technology and expand globally, the call for for powerful customer support grows exponentially. Customers expect quick resolutions, personalised help, and seamless stories, whether through cellphone, chat, or e mail. Tech name centers like Agents Republic bridge the gap between companies and their customers, handing over professional, spherical-the-clock help that fosters trust and loyalty.

Why Choose Agents Republic?

Agents Republic stands proud as a frontrunner in tech call center services for several motives:

Skilled and Multilingual Agents:

Agents Republic employs a team of especially skilled professionals who are not most effective tech-savvy however also proficient in multiple languages. This ensures clean communique with a diverse consumer base, enhancing person pleasure.

Advanced Technology Integration:

Leveraging AI-powered gear, predictive analytics, and CRM integration, Agents Republic streamlines techniques to provide fast, correct, and efficient solutions.

24/7 Availability:

With spherical-the-clock service, agencies can relaxation confident that their customers are always supported, irrespective of time zones.

Customized Solutions:

Every enterprise has precise necessities. Agents Republic designs personalized name center strategies that align with unique desires, making sure most advantageous outcomes.

Cost-Effective Services:

Outsourcing to Agents Republic reduces operational charges whilst retaining notable customer service.

Core Services Offered via Agents Republic

Agents Republic affords a complete range of tech name center offerings to cater to various business needs:

Technical Support:

From troubleshooting software problems to guiding customers thru complex installations, Agents Republic's experts make certain technical issues are resolved quickly and correctly.

Customer Service:

The team excels in managing inquiries, complaints, and remarks with professionalism and empathy, fostering superb relationships with clients.

Help Desk Solutions:

Agents Republic offers seamless help desk services to deal with inner and external technical issues, retaining operations walking smoothly.

Live Chat Support:

Providing on the spot help thru stay chat structures complements user revel in and decreases response times.

Omnichannel Support:

With know-how in handling interactions across a couple of structures—consisting of phone, e mail, chat, and social media—Agents Republic ensures a consistent and unified purchaser revel in.

How Agents Republic Transforms Businesses

Partnering with Agents Republic offers a host of benefits that may elevate your business to new heights:

Enhanced Customer Satisfaction:

With skilled retailers and current tools, purchaser issues are addressed directly, main to advanced satisfaction and loyalty.

Scalability:

As your commercial enterprise grows, Agents Republic scales its services resultseasily to meet growing demands.

Data-Driven Insights:

Through superior analytics, the employer provides valuable insights into patron conduct, supporting businesses refine their strategies.

Focus on Core Operations:

By outsourcing customer service to Agents Republic, businesses can cognizance on their core abilties, riding innovation and growth.

Improved Brand Reputation:

Exceptional customer support reflects undoubtedly for your brand, boosting its popularity and credibility in the market.

Industries Served by way of Agents Republic

Agents Republic caters to a big range of industries, such as:

E-trade:

Offering help for on-line shoppers, from order inquiries to troubleshooting charge issues.

IT and Software:

Providing technical knowledge to help customers with software installations, updates, and troubleshooting.

Healthcare:

Managing affected person queries, appointment scheduling, and telehealth support with precision and care.

Telecommunications:

Ensuring seamless customer service for community problems, billing issues, and greater.

Finance and Banking:

Handling inquiries approximately account management, transactions, and fraud prevention securely and correctly.

Agents Republic's Commitment to Excellence

The success of Agents Republic lies in its unwavering dedication to turning in excellence. By continuously making an investment in agent education, adopting the modern technologies, and adhering to high-quality practices, the enterprise units the benchmark for tech name middle services. Their willpower to fine guarantees that companies receive reliable and consistent support, each time.

Client Success Stories

Many corporations have converted their customer support structures with the aid of partnering with Agents Republic. Here are a few examples:

A Growing E-commerce Brand:

By outsourcing their call middle operations to Agents Republic, the emblem reduced reaction times through forty%, main to a 25% increase in client retention.

An Emerging SaaS Company:

Agents Republic supplied 24/7 tech assist for the agency’s international consumer base, ensuing in a 30% drop in technical court cases.

A Leading Telecommunications Provider:

With omnichannel support answers, the provider streamlined its purchaser interactions, reaching a 20% upward thrust in user pleasure scores.

Conclusion

In an technology in which exceptional customer service defines commercial enterprise fulfillment, partnering with a depended on tech name center like Agents Republic is a game-changer. With its unparalleled knowledge, progressive answers, and consumer-first technique, Agents Republic empowers corporations to build more potent connections, drive boom, and stand out in aggressive markets.

Choose Agents Republic and take your customer service to the next degree—because your clients deserve the exceptional.

[fishymedic]

This is especially applicable to his overworking, immediately post act 3 but also.... If he's been indoors working his ass off medically treating people his whole sense of time passing gets thrown off kilter.

-people checking in on him should probably update him on the world outdoors/prewarn him before leaving out of the building with him (the worst is dragging him out for a lunch break because his ass will be like 'nah it cant be that late into the day- what do you mean it rained?')

[lycorid]

It’s kind of wild looking at jobs near me.

They all require years of experience and expect you to have things that aren’t even used on the job (drivers license for a job that doesn’t require any form of driving) but they all pay like garbage.

The pay is low enough that you wouldn’t even be able to afford one of the low income housing apartments because they require you to make 3x the rent.

[satireinfo]

The World’s Call Center Capital Is Gripped by AI Fever

AI Fever Sweeps the World’s Call Center Capital: Can Bots Handle Your Customer Complaints Better Than You? When the Lines Between Human and Machine Get Blurry, Who’s Really on the Other End of the Call? Bonifacio Global City (Manila) — As the rest of the world debates what artificial intelligence might mean for jobs, the Philippines—long known as the call center capital of the world—has already…

[infotech279]

Automated Phone Call Solutions for Businesses

Setting up and delivering automated phone calls has never been easier. Our user-friendly platform allows you to manage every aspect of your campaign with minimal effort:

Record Your Message: Start by recording a clear, compelling voice message tailored to your audience’s needs.

Upload Your Contacts: Easily upload your contact list, with support for various formats to simplify integration.

Set Your Schedule: Choose the ideal time to reach your audience, whether immediately or at a later date.

Analyze and Adapt: Access detailed analytics to track your campaign’s performance, including live responses, voicemail interactions, and call completion rates.

Read More...

[tap-off]

hey i hate it here actually.

[hogarsis]

i exist once again to remind ya'll that i have am planning to write sayaka after re-watching pmmm and re-vamping my blog just a bit.

[cloudjumpervalka]

no one wants to have a job more than me but no one will take me oh my go d /venting

i thought i had a great interview last week and they said id hear back by the end of the week about scheduling a time to shadow the job for an hour just to see if its a good fit ? and i didnt hear anything so i sent an email on friday to our communication thread thanking them for their time/etc and wondering about scheduling that shadowing time but its tuesday now and no response yet :(( idk how much reaching back out would help or if it wohld just be desperate and annoying omggg

[ymahousewine]

There's something you need to know about US health insurance

While the topic is still hot I want to mention something I think is important. I have made a post or two before but it bears repeating.

I once worked at a call center of one of the leading health insurance companies

The corruption and coddling of "the rich" is REAL.

None of the executives of Facebook, snap chat, twitter (any social media or tech company) pay deductibles

YES THE RICH DO NOT HAVE DEDUCTIBLES

Not only that but ELECTIVE SURGERIES (noes jobs, boob jobs, face lifts, tummy tucks ect.) for these people was also covered in full.

And these are RICH people. Not your neighbor who collects fancy watches with the lake house. Not the guy with the loud shiny car or the lady with fancy clothes. Oh no those neighbors might as well be paupers cosplaying as rich compared to these people.

The other thing that I need to tell you is this: the children of the rich are walking pharmacies. All the party drugs normal people go to jail for "abusing" yeah these kids have a script even if the medications don't make sense to prescribe together.

One of the most radicalizing moments in my time there was:

I had one call with a RICH person and let them know their elective rhinoplasty and boob job for their wife was covered with no deductible. The plan they were on was like $250 a month, for a billionaire, for the whole family.

Right after that call I had to tell a young woman that her medically necessary abortion would not be covered.

Walking out of that job was not difficult. Keep in mind, the call center reps have no control over what insurance will and will not pay for. They cannot "do you favors" and push a claim in faster. I have plenty of stories from my time there, from people loosing their minds to actual threats to completely incompetent supervisors. But the thing that stuck with me the most is that the unfairness and corruption is baked into insurance from the start.

It's designed to keep/make you as poor as possible