#Call center

[rosecentaur1916]

This! Back in 2019 my sister and I worked together at a Dollar General and we had this person who was in a truck who was banging on the front doors. The store was shut down. The inside lights off. There was no way in hell that it looked like we were open. They were banging on the door again and again and again to the point my sister and I were terrified to leave, so we stayed... and waited them out. We made sure we clocked out, so we weren't on the clock and "stealing company money" and we still got in trouble. Our manager the next day bawled us out because we stayed. My sister was my shift supervisor, and so it was our Store Manager that bawled us out. She said we should have called the police instead of sitting there for a half an hour over the time we had clocked out to leave. We had no idea what this person was capable of. We had never had to deal with this shit before. We had no idea what the protocol would be - it wasn't covered in our training, so we peacefully stayed inside the break room and waited them out. We kept an eye out on the cameras because there was one pointed directly at the entrance and that's where their truck was parked. Once they left, we did too. We didn't like having to stay there. We didn't want to be there. We wanted to go home (which was less than 15 minutes away) so its not like we were relishing being there. From the stories above it sounds like the cops wouldn't have done anything other than shoo the person away anyway... so its not like we would have gotten out of there any sooner I'm sure. Even though our store was in a rural area. Gotta love how retail and fast food workers get less protection than insurance Customer Service Workers. We're all service workers, we all deserve the same level of protection. Just because the CEO of an insurance company got shot doesn't mean the rest of us should be left for dead. JFC.... that lady had just used the words. She didn't even really know what it meant and now she's in prison. I really shouldn't be all that surprised. Its the US. No longer the land of the free and the home of the brave. Its the land of corrupted, home of the greedy CEO.

I think there's something to be said that saying the words "Deny, Defend, Depose, you're next" to an insurance sales rep can get you arrested for 'threats of mass homicide' or whatever with a threat of 15 years in prison

But when I was a manager in a fast food restaurant I've had customers throw food at me, demand for my personal phone number with an added threat of "Well I'll just have to FIND it", customers charging past the front counter to physically intimidate me and my coworkers, screaming and swearing, demands to know what time I get out of work, demands to know when my manager would be at work as a threat, people sitting in their car waiting for me to finish closing because they were angry at me, causing me to stay in the office watching the camera waiting for them to drive away...

But none of those incidents are arrest-able offenses, not one, any time I called the cops on any customer I would just hear excuses like " "there isn't anything illegal about calling a restaurant", that nothing physical happened and therefore there's nothing they could do, to call back and let them know if anything else happens

Idk, just think it's A TEENY TINY BIT ODD

Cop in the news goes "words have consequences" as if people don't berate and threaten fast food and retail workers every day

[saydesole]

Corporate or Call Center Office Outfits

[probablyasocialecologist]

[rhetthammersmithhorror]

Invasion: UFO | 1974

[opendirectories]

[uuuhshiny]

Vladimir Yaglych in Call-center

Put it on. Now, lets try it, shall we?

[mattsmemes]

[lowkeloki]

"Ma'am I am going to need you to stop barking at me."

[jenthebug]

Interview update:

I think it went well! I liked them, they seemed to like me, and I answered the questions well! I should hear back by next week.

I got some good information, too. They randomly drug test. So if I work there, I stop using weed. 😭 It’ll be worth it, but fucking barely. I really like weed. I’ll hit my therapist up about that. “Hi, can you make me stop craving weed? It’s been 3 months, haven’t touched the stuff, but DAMN I WANNA BE STONED ALWAYS”

Also found out that I should hear back from the Big City by tomorrow. Possibly this afternoon. w00t! This is great news, because…

I got a conditional offer from the call center that I don’t wanna take! I’ll be talking with a recruiter about that at 1430, and let them know I’ll have an answer by next Friday.

Anyway if anyone needs me I’ll be obsessively refreshing my email.

[schibborasso]

Joana Vasconcelos: Call Center, 2014 Analogue telephones, metallized and thermo-lacquered mild steel, sound system, oscillators driven by microcontrollers.

[thewitchoftherock]

Before I worked in retail at a lovely beauty shop, I worked at a call center.

Tech Support. For Comcast. It’s as bad as you think it was. Lemmie tell ya a story.

The year was 2011. I’m at the call centre, working away, doing my best and getting chewed out because I often helped people beyond what was required (driver issues and shit, instead of just following our LOQ. If you have someone who refuses to leave their script, they probably got written up for doing so just FYI. )

Anyway,

Buddy calls in, and right off the bat he comes in swinging. Rawr rawr rawr, my internet isn’t working, fix this now, you guys suck. like, dude, I don’t disagree with you, but I have literally no control over the company I’m a fuckin’ cog. Whatever. I go into his account to check his system/devices/account, and I see the modem is fully offline. That’s actually good, because it means it’ll be super easy to fix: either the damn thing is busted (needs a tech) or it’s out of power. So, I ask buddy to unplug the device from the outlet, wait a second, and plug it back in again. I didn’t ask this because I thought resetting it would fix it, I asked him to do this because peeps get pissy if you ask them if their stuff is plugged in.

Foreshadowing.

Anyway, he grumbles and complains, and does the thing. Nothing. OK. There’s one more thing I can check. I ask him if the modem is plugged into the wall, or a power bar.

“It’s plugged into a power bar.”

“Ah.” I say, “Ok. Can I get you to plug it directly into the wall?”

“Why the Fuck do I have to do that?”

Now, the answer we give is “well, that’s because sometimes the modem and the power bar don’t work well together, and it’s just easier to check it if it’s plugged into the wall.”

This is bullshit. The truth is that we don’t know where you got this power bar. We don’t know how old it is. We don’t know if you got this shit rigged up like the dad in “A Christmas Story” with three dozen things plugged into a set power bars all plugged in and twisted like some chthonic electro beast. I mean, sure, that SOUNDS hot, but it’s not useful when trying to do troubleshooting and figure out if your power bar sucks and is broken.

This guy *loses his shit* at me. Rawr rawr rawr, every time I call you got me running around doing all this shit, blah blah blah, No, I can’t unplug it, there’s no other outlets in the room.

Now I pause, the gears in my brain quickly clicking together. “There’s… no outlets in that room?”

“No, there’s not! Not any!”

Ok, well, ASIDE from that being absolutely not to electrical codes for modern houses, it also raises a new question.

“Sir… what’s your powerbar plugged into?”

“It’s plugged into a powerbar!”

“…. The same powerbar?”

There’s a moment of stunned silence, followed by a *Click*. I pause my line for a minute so I don’t get any more incoming calls while I take my notes, but really I’m watching this account. I refresh a few times, and after a minute or so, the modem is MAGICALLY ONLINE

This dude. This chaotic dumbass had his modem plugged into a powerbar, which was plugged into ITSELF. Like, I know there’s that meme flying around that shows that, and it’s supposed to be a joke on how stupid people can be, an exaggeration of sorts… But I swear, this is NOT an exaggeration. This shit actually happened.

So, the moral of the story: If you’re on the line with Tech Support, and they ask you to just “Check the wires” or “Make sure the device is plugged in firmly.” Just do the thing. We’ve dealt with a lot of dumbasses in our time.

Before it’s asked: No, this was not an elder gentleman. It was a Prime-Of-His-Life dude.

[rhetthammersmithhorror]

The Capture of Bigfoot | 1979

[banafanax]

Just got put on hold to "In the Hall of the Mountain King." Between fits of incredulous laughter I wondered what message the company was trying to send. My guess is they thought "A rotating playlist of recognizable classical music sends a classy and professional tone," but all I heard was "You're about to be sent on a wild phone call goose chase you stupid asshat, so you better buckle up your five-point harness and brace for the most frustration you've ever felt in your life."

[uuuhshiny]

Vladimir Yaglych in Call-center

Open up

[iamnathannah]

Just had a 'husband who thinks he knows better hijacks his wife's help call' happen and he...didn't help at all and then said 'why did she give you her number she's gonna be out of town for the weekend CALL ME' and I hope the reason she's departing is to shit-talk you before the divorce papers come in on Monday for voting 🔴. 😌

[biodegradablebisexual]

Translating what your coworker in the customer service department said to you:

They said: (Customer) is dedicated to making sure this is resolved quickly.

They meant: (Customer) will not allow me to disconnect this call until we have an answer for them, so I need you to figure this out.

They said: (Customer) advised they are expecting a call back from you.

They meant: This person let you a voicemail a week ago, why the fuck haven’t you called them back?

They said: I advised the customer that you will have to assist them with this issue moving forward.

They meant: This is so far above my pay grade and I have neither the time nor the will to cover the fact that you messed up.

They said: (Customer) asked me to pass along the following suggestion about (thing we do here).

They meant: Here’s some utterly unfeasible and high-key insane “suggestions” from someone who does not understand the logistics of what we do here. I hope you laugh as hard as I wanted to.

They said: I do think it’s important that we bear in mind the timeline we’re working on.

They meant: You’re delusional if you think I’m going to have time to get that done before the deadline that you gave me.

They said: Just a heads up, you’re probably going to get a really weird email from (Customer) pretty soon.

They meant: I was unable to give this person everything they have ever wanted, plus my first born, and $7 billion, so they’re about to send you an email letting you know how Incompetent and Disrespectful I am 🙃