#Disability access service

[thischarmingamy]

Disability Access Service Pass from Walt Disney World

I’m a Disney Adult and not shy about it. I love vacationing in the Disney bubble, whether it’s Walt Disney World (WDW), Disneyland, or Disneyland Paris. Those are the three I’ve visited so far. For our next trip to WDW I decided to apply for a Disability Access Service (DAS) pass. This pass is for people who, for physical or emotional reasons, cannot wait in long queues. If you’re…

[aromanticduck]

I know both are bad, but which causes you more inconvenience or annoyance?

Please reblog if you're voting 'see results', as I need votes from a specific demographic.

[flowercrowncrip]

In most cases the answer is "it's lazy"

In most cases the answer is “Why do you care so much when it’s none of your business and doesn’t affect you?”

[gayestcowboy]

one of the reasons i hate generative AI is that i have a chronic injury that makes me unable to write by hand for longer than a few sentences and therefore i need a keyboard in order to write essays for classes, and i’m a bit worried that professors won’t allow me to type essays as a result of potential AI use, even though i have a perfectly valid medical reason to need a keyboard. i’ve seen a few posts online saying that the only way to prevent students from relying on AI is to make them write by hand, and while i understand the sentiment and don’t even necessarily disagree with the general point, the matter of accessibility still needs to be addressed somehow, and it’s just a bit frustrating on a personal level as someone who has had to fight with teachers and professors in order for my needs to be met even before the era of chatgpt

[beranibear]

Things that make me happy in Melbourne (feat. cow in tree)

[seizehopesworld]

She’s finally home! 🥰 Sugar, my incredible epilepsy service dog, has already shown her training in action. She helped me through a complex partial seizure with such calm and precision. I feel so blessed to have her by my side as we begin our life-changing journey together. 💜🐾 🦮

[autisticmind]

Do you guys ever feel so much sudden rage at society for failing to provide the bare minimum support you needed/need to survive/thrive that you have to actually time. out. your mind for a while to calm down????

[blindbeta]

Hello, I hope you are well. The main character of a book I'm writing is blind and I want to make sure I'm not being disrespectful.

He's had both retinopathy of prematurity (stage one) and recurring glaucoma that have left him with 20/200 vision, photosensitivity, and trouble processing visual information. He can see pretty well for a range of around six feet, eight if he really focuses (which he rarely does because doing it too much will give him a massive headache and exhaust him.) He doesn't have a cane, as he's spent his entire life in the house (long story short, he's adopted and his birth parents kind of want him dead) and he doesn't need it when he already knows where all of the obstacles are, but he does have a guide dog (she's mostly for his mobility issues and physical disability, but she can also do guide dog stuff.) When the story begins and he has to leave home and go into an unfamiliar situation (boarding school when he used to be homeschooled,) he couldn't bring his dog with him and didn't know a cane was an option, so one of his friends, the only one who already knew he was blind, has been subtly guiding him. He hides his blindness at first, not sure if revealing the information could put him in danger, but eventually the other characters find out. They do initially get kind of protective, but they quickly find out to not do that because if they tell him he can't do something, he'll do it anyway just to prove them wrong. He really wants to be independent and hates it when people assume they know his limits better than he does and they try to tell him what he can and can't do despite his objections.

(The character also has Williams Syndrome, epilepsy, intellectual disability, PTSD, IED, and a major injury that renders one of his legs near useless. He uses a modified cane in place of his leg as a weight-bearing limb because working with crutches wasn't possible with old breaks in his arms.)

He's transgender and in a relationship with three other characters (all aware of each other and all fine with polyamory,) two guys and a girl. One of the guys has some trauma-sourced physical disability, CPTSD, and kleptomania, and the girl has NPD and CPTSD. They all love each other very much and all put in the effort to make their relationship work. He also has two sisters who are also blind (all three of them were premature and the glaucoma is genetic,) one who's completely blind and one who has a little bit of light vision, and there are a few other blind and low-vision characters.

Here's the problem, it's his magic. I kind of added in the blind detail after deciding his magic, and I'm worried it could accidentally count as erasing. He can shapeshift like his older sister, but neither of them use it to fix their eyes because it's a massively complicated change and because they've been blind their entire lives and their brains wouldn't really know what to do with enhanced vision. And then he has an energy ability. He's always been scared of the energy ability because he nearly killed his adopted dad with it, but one of the other characters, not knowing he's blind, recommended trapeze to help him get used to using it, because he can sense things through sensing the kinetic energy. This is only used to help him get used to his power and he only uses it for trapeze (he saw it and fell in love with it before anyone could tell him not to. With a bit of adaptive technology for his leg and small, humming sound devices, each at a different pitch, on every trapeze platform, he actually does really well at it,) but does it count as negating his blindness? He can't really see with it, it's closer to hearing a projectile coming close but not being able to hear exactly how far away it is.

(These are more minor details, but there are also other details in the story about his blindness- his adopted parents got him a Braille printer and translated a few books for him, and then his younger sibling decided he liked typing on the Braille printer and started translating a bunch, so he knows how to read Braille and has a massive collection of Braille books because they're easier for him to read. He also uses voice-to-text and text-to-voice on his phone and laptop. One of his friends gets him a bunch of talking technology, like a clock that tells him the time when he presses a button, and some things like oven rack covers and colour-coded kitchen utensils, and another friend takes notes for him using those 3D ink pens so that he can easily translate them to Braille and have his own notes to study.)

Thank you for running your blog, your posts have been a great help

Photophobia, Service Dog for Someone Who Can’t Leave Home, Multiple Disabilities, Choosing Accommodations and Assistive Technology, Giving Gifts to a Blind Person, and General Blindness Stuff

This post is a big one. If you are not the asker, feel free to use the big text titles to explored the subjects that interest you. Additionally, please forgive any lingering typos in this post. I did my best to address them all, however they may still occur due to the length of this post.

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I tried to address as much as I could in your ask. Please let me know if you have more questions.

Photophobia, Health Care, and General Advice for Writing About Blindness

I can see how staying in the house all the time might lead to an even bigger increase in photophobia when venturing outside. Even if he has a backyard he can use safely, I imagine being in the outside world regularly would exacerbate his photophobia. If you plan to give him sunglasses, be sure to connect them to the photophobia and have him remove them on occasion, such as when indoors. This post might be relevant.

I’m assuming he has access to reliable medical care, considering all his conditions. Blindness generally requires regular optometrist visits, particularly for glaucoma. Same for epilepsy. He may also want psychotherapy treatment for PTSD, adoption and childhood trauma, and managing other symptoms that come with his disabilities. Since he has access to a computer, virtual therapy and virtual check-ups are possible. That said, certain testing or treatment cannot be conducted virtually. I am not familiar with weight-bearing prosthetics, but he will need to be fitted for that as well and have access to help with up-keeping it. You probably don’t need to spend a lot of time on this subject, although considering it may add realism or relatability to your story. If he takes medication for epilepsy, pain management, or if he’s on testosterone, access to medication should be considered as well, both at home and the boarding school.

For his difficulty processing visual information, he might benefit from using a screen-reader, audio descriptions, and audiobooks. He might like the tactile sensation of Braille since you mentioned Braille books. So a Braille display might be more beneficial than a Braille printer and more effective considering cost and physical space. He can get Braille books from plenty of programs, so he won’t go without, supplemented with audiobooks and the Braille display as he gets older. I have seen Braille printers at schools. Not so much in homes. Although I suppose people with access to Braille printing at school would not have much need for them at home. This might be different if he and his siblings are homeschooled.

I suggest considering what options he and his siblings prefer and why. What makes sense for their home, finances, school needs, reading needs, writing needs, and personal preferences?

For school work, slate and stylus or computers are also options.

Braille literacy is declining. I’m honestly happy to see Braille mentioned at all. These are just extra topics to consider.

You also mentioned he can see about 6 to 8 feet in front of him. I think you’re on the right track with mentioning that he doesn’t try to strain himself. A lot of blind people with residual vision are expected to use and even rely on it. Because seeing is effort for us, this can be exhausting or even painful. Eye strain is real thing. Feeling tired from using your eyes a lot, such as for reading or navigating dim, unfamiliar spaces, can cause eye strain.

Other than that, I suggest focusing less on his exact level of vision and more on using techniques to make his life easier. More on how blindness influences and enriches his life. Maybe he uses lamps instead of harsh over-head lights. Maybe he has his screen-reader read an article to him instead of having to stare at his phone. Maybe he cuddles his guide dog when it rains and his old breaks are aching. Or maybe he has brightly colored kitchen stuff to increase contrast while he cuts veggies or bakes muffins for his family.

Needs for a Service Dogs: O&M Skills and Getting Out of the House

I can also see how the lifestyle and limited mobility, exercise, and access to healthcare would influence his other disabilities, including his mobility concerns. Having a service dog who can act as a guide as well as provide stability sounds helpful. Although I wonder how training with his service dog would go, given that 1) he would need to have proficient O&M skills, including cane skills, before getting a guide dog and 2) guide dog applications require not only training with new guides, but also routes that are traversed regularly.

The Samsung Guide Dog School in Japan lists this requirement here which reads:

“There should be a daily destination to maintain activity.

School → Student, Working place → Worker or Self employment

Other social activity → Homemaker, Freelancer”

Guide Dogs of America also lists a similar requirement in this list of qualifications here which reads as follows:

Are you legally blind?

At least 18 years of age or older?

Have you completed orientation and mobility training?

Are you physically able to walk one or two miles a day?

Do you have three or more routes you walk on a regular basis?

Financially able to appropriately care for a guide dog?

Additionally, this section refers to the necessary O&M skills, particularly navigating and cane skills I mentioned earlier: “Orientation and mobility is training that visually impaired individuals receive that helps them confidently navigate the world. O&M focuses on things like sensory awareness, spatial concepts, relationships which exist between objects in the environment, searching skills, independent movement, sighted guide, protective techniques and cane skills. Every potential GDA student must submit an O&M evaluation before being accepted into our program.”

With these qualifications in mind, consider these questions and how your story can explain them. He may not need to walk exactly one or two miles a day, nor does he need to go far with his guide dog. Even walking to a general store, the vet clinic, and a neighbor’s house would work. As I explained in my post about canes and guide dogs, financial concerns also vary as well, with some schools covering all veterinary care and others only covering some food for when the dog and handler leave training. You can get flexible with whatever fits his situation best as long as the general outline is there regarding training, routes, exercise, and care for the dog.

Some things about training to consider are:

How did he get the service dog and train with her if he can’t leave the house? If he needs to stay inside for safety reasons, a program that allows him to go away and train with his service dog might actually be to his benefit. Or he could choose a program that includes training in his own home and community, depending on if it is safe enough from the people who want him dead. While a lot of programs that I can find include training at a specific location which the guide dog handler travels to, there are some programs in which trainers go to the handler instead. For example, Sadi the Blind Lady discusses this type of training with her guide dog in this video here.

As for development of cane skills, he would need to spend at least some time outside, such as when learning to cross the street safely. This would also require at least some exploration outside even with an instructor meeting him at his house. Traveling to other indoor areas to practice navigating is important as well. For example, my indoor cane skills involve finding and using escalators, elevators, stairs, and ramps safely. Finding landmarks is also a useful skill. He can use some of his residual vision for all of these tasks, along with his cane.

Exercise and routes for guide dogs are also important. These are big dogs that need at least some time outside. Most programs want a handler walking a few routes daily or a few times a week.

I can’t speak for other types of services the dog in question is trained to do, but I know that some guide dogs are also able to provide stabilization for DeafBlind handlers.

My suggestion for all these concerns would be to either come up with a reason he is safe in his general community or an area around his home rather than only inside. This might allow him to learn O&M skills, train with his guide dog, and go on short walks.

I am imagining a quiet village or perhaps a community that is secluded. Perhaps he lives in the mountains or the forest. Even a rural area could give him a little more freedom to leave his house without risk.

One last point I wanted to mention is that the requirements I listed above suggest handlers should be 18 or older. However, some schools accept 16 and older. Some accept handlers as young as 13. I’m less concerned about the more common age requirement so long as service dogs are portrayed accurately.

The Boarding School and Mobility Aids

The boarding school should allow the service dog, as service dogs can go anywhere. I also feel that him not knowing a cane is an option is confusing, especially given that cane skills are a prerequisite for guide dogs. Forgoing a cane and his dog also reduces his independence both as a blind person and someone with mobility issues. This, coupled with a drastic change in living situation, lifestyle, and amount of socialization, could be challenging. If used for plot reasons, this could be effective for creating emotional and physical struggles. However, it may be quite a lot for what sounds like a story already filled with different problems to face.

In my opinion, going into an unfamiliar situation without his usual mobility aids would probably cause additional strain. Instead of having a familiar dog by his side, he would go into this situation with no source of familiarity. Therefore, a guide dog there might help him in several areas, while also leaving his blindness less obvious than it might be if he used a cane. This is because canes are meant to be indicative of visual impairment in addition to mobility tools. Service dogs, on the other hand, can be utilized for multiple purposes, as is true with your character’s dog. This means that if your character does not want to disclose his blindness, which he is not required to do, he can explain that the dog is a service dog trained to provide assistance for various disabilities. As far as other characters know, these tasks could be anything from stabilization, medical alert, retrieval, or psychiatric support.

This post on service animals might be of some use.

This post I made about mobility aids might also be helpful.

The Spectrum of Blindness

I like that you have a few other blind characters, displaying the spectrum of blindness and different experiences. I wonder what mobility aids the other characters use.

Boarding School Accommodations and Assistive Technology

If he isn’t sharing about his blindness, how does he do schoolwork? I mention this because of little things that come up in classrooms, such as print being too small on exams, teachers writing on the boards without verbalizing, or students needing extra time. Eye strain can also be a concern in classroom settings. If he can talk with his teachers about accommodations he may need in order to do his schoolwork, this might help. He doesn’t necessarily need to let anyone else know unless he chooses to.

Conversely, you could also show the difficulties of not having accommodations or not having them fulfilled properly. The frustration, confusion, and helplessness often felt in these situations could be relatable to readers. Eventually, he could receive accommodations and advocate for himself, displaying the difference accommodations make. These can take the form of teachers and friends helping him in ways he would like to be assisted.

Accommodations put blind students on an even playing field. As long as you don’t normalize not having them, you’re probably good going either route. I wanted to include my thoughts here just in case, as you only mentioned a friend taking notes for him.

About note taking with a 3D pen—I’m not sure if that would work for notes. 3D pens are fun to use for drawings and art, but the ones I used weren’t very reliable, plus there is the size of the letters to consider. 3D letters are meant to be tactile, which means they would need to be larger than usual. This means reading an entire page of notes might be challenging.

He might be better off using other options, such as large print, for notes, particularly notes for maths or other materials written on the board that are not said out loud by the teacher. In this case, the notes his friend takes might be supplemental, with him taking his own notes by listening. He has a few options for this, including Braille, a laptop, or recording lectures. Since you mentioned he has a laptop with a screen-reader, he can probably use that with headphones. Refreshable Braille displays and note takers are also options, although they cost money. Typically they are provided by schools, governments, or scholarships.

When choosing assistive technology, consider his personality, his level of vision, how comfortable and knowledgeable he is with Braille, and how comfortable or uncomfortable he is with potentially standing out in some way. I’m not sure if at this point he’s still hiding his blindness or being open about it, but if he wants to hide it or avoid standing out among his peers, he might choose something like large print, a laptop, having a friend help take notes, or a combination thereof. Of course, if he has trouble processing visual information, large print might not be an option. In this case, a laptop with a screen-reader would allow him to take his own notes as well as read any that are emailed to him. If you go with him hiding his blindness, a laptop is probably the best option.

If he is comfortable with others knowing about his blindness, he might be more likely to use a Braille note-taker with headphones. He can also use a combination approach depending on his needs as well. For example, maybe he also records lectures because he is a slow note-taker or he gets distracted easily.

So far, you have a good use of assistive technology and Braille so far. I do wonder how he and his siblings learned Braille. Did an instructor come to their home to teach them as part of their homeschooling?

Some Thoughts About His Friends Helping Him

Other characters assuming his limits is pretty true to my own experience, as well as the reverse, such as people assuming he can do things that are actually hard for him because they can’t relate to his amount of vision. Vision can also change depending on environmental factors, lighting, fatigue, stress, eye strain, or anxiety.

While I don’t have a problem with friends making the mistake of being overly protective of blind friends, I think it is important that the behavior is also addressed and changed. His friends are not more knowledgeable about what is safe for him than he is. They are not more knowledgeable about what he can do than he is. [Bolded for emphasis.]

I also wonder, why hide his blindness and not other disabilities? Is it because blindness is a bit easier to hide than the others?

Consider how his various disabilities interact with each other. For example, blind people and people with cognitive disabilities are often infantilized, which can make advocacy difficult.

Lastly, you mentioned his friend subtly guiding him, of which I feel wary. If he asks his friend to do so, that would give him more agency, if you weren’t already alluding to that.

Oh, and another point I wanted to mention is that you have a lot of disabilities represented, some of which are highly stigmatized. Consider finding a few sensitivity readers for those as well, such as CPTSD, cognitive disability, and NPD, or at least the things you don’t already have personal experience with. @sensitivityreaders is a good place to start, as well as conducting general searches on tumblr and twitter.

@cripplecharacters is also a great resource for writing disabilities. Check out their master-posts for sure.

Avoiding Erasing Blindness Wth Shapeshifting and Energy Abilities, Plus Blind Person Learning Trapeze

The shapeshifting and energy stuff don’t seem like erasing blindness as far as you have described them here. Since one of your characters also has difficulty processing visual information with his residual vision, that means that the overwhelm would double for him. This isn’t even considering his photosensitivity. Additionally, eyes are complex structures, so messing about with them is probably not advisable if you don’t know what you’re doing.

Also, disclaimer, I know nothing about trapeze. The set-up your have sounds plausible to me, especially if you throw in magic. My main concerns are about possible light sensitivity from spotlights or light changes, as well as his stability problems making trapeze more arduous for him.

A quick search online brought up two blind trapeze artists: Sarah Houbolt and Rachael Storey.

As long as you can make trapeze accessible for him, you’re probably fine. Relying on audio and energy cues sounds like a good way to do that, as well as following regular procedures for training and safety. If anymore more familiar with trapeze can help, feel free to do in the notes and OP can contact you.

His Friends Getting Him Blindness Stuff Feels Off to Me

You mentioned that his friends get him stuff for cooking. Is he also cooking for himself at the boarding school?

A talking alarm clock and a Braille watch might be useful for school.

My only concern about his friends getting him such tools is that sighted people usually don’t know what is available, let alone where to order these items. Doing so could show that they paid attention and were proactive about doing their own research. However, what tools help can depend on the person and it might be important to establish that he expressed wanting certain items already.

Some blind people enjoy receiving blindness stuff as gifts. It shows the giver put extra consideration into choosing it. However, some blind people are sensitive about receiving items that specifically relate to blindness, unless they communicated wanting it beforehand as a gift option. Personally, unless I specifically asked for something Blindness Stuff TM, I would feel strange if a friend showed up with a talking alarm clock and gave it to me. This might be because I would rather something more personal, less utilitarian. Also, when sighted people talk about accessibility tools with me, I have usually already heard about it, didn’t want it, or already have it. The exceptions to this are if I, for example, want money to go toward something like an expensive Braille display. Or one of my blind friends gives me something I’ve been talking about for a while. With the exception of Braille cards or considering general accessibility where possible, none of my blind friends have gifted me Blindness Stuff.

@askablindperson made a video about giving blind people gifts that might also be useful. It captured some of my awkward feelings related to receiving blindness stuff. Link here.

My last suggestion for increasing general accessibility is to watch blind content creators, such as on this list linked here.

Closing

There is quite a lot to chew on in your ask. I tried to address everything. Please read any notes that might be added with anything I missed. I would also highly suggest a few sensitivity readers for the blindness and guide dog aspects.

I hope this helps.

[mandana-the-service-pup]

Hey guys, GATA mask is having a sale! #notsponsored

gatapack.com

All masks are $10 and come with 10 disposable filters. This is the mask I have used exclusively for the past few years. It’s super comfortable silicone you can hand wash, boil or put in the dishwasher and then change the disposable filter as often as you feel comfortable. The bridge of the nose keeps your glasses from fogging up and it’s pretty comfortable. It comes in several colors and two sizes plus a child’s size (I wear an adult small).

Here are the downsides to this mask that I can think of:

- Changing the filter can be a little tricky and requires fine motor skills. If you have trouble with fine hand work it might not be possible to change the filter yourself and ensure it’s properly fitted.

- It can collect a lot of condensation inside if you are wearing it for hours or in really hot/humid environments. It’s not a problem for me (quick trips and appointments) but its not practical for Hubbins who works hard all day.

- Depending on your nose shape/size the tip of it might press against the plastic insert which holds the disposable filter in place. Its not uncomfortable for me but I’ve seen people just cut a piece out of the plastic insert and they feel better.

I love this mask. I keep one clipped onto my doggy bag at all times and I highly recommend the brand name version when they are on sale like this!

[bonelesssboiz]

I do think colleges not being accessible is very funny because it is EXCLUSIVELY the administrations fault. I knew a frat guy in a wheelchair with a service dog and he was at every party like they made the pledges carry his chair up the stairs and included the dog on their composite.

[booksandbrainsandsoftthings]

At a meet-up with several other SD teams

Dogs in boots and doggles/sunshades because hot and outdoors

Lady sees my girl tucked under a display table while I browse items. Immediately gets her phone out. "I just *have* to take a picture"

I turn around. Tell her no. Explain it's weird to take pictures of medical equipment in public (especially without asking first)

Her whole grown ass son goes "MOM I TOLD YOU THAT"

Friends, the amount of control I had to exert over my face.

(Pic from a different day, because my dog is pretty and y'all should see her)

[rookcoppinger]

Hello friends, strangers, and scrollers!

On July 1 2025, my friends nonprofit organization will begin doing our life changing work for those with disabilities. And we need your help to do it.

So who are we? What do we do?

Our program, the Adaptation Allies Nexus, is entirely volunteer based. The volunteers are mainly made up of teens and young adults with first hand experience in chronic illness and disabilities. It started off as an idea from two kids in Kansas.

During an outing, Aubrey Grant- our founder- realized just how inaccessible our world is. Me in a wheelchair and them on crutches made entry to anywhere nearly impossible. We decided that someone needed to make a change, so why not us?

We aim to provide education, accessibility resources, and legal representation who specializes in ADA law. We will also be hosting support groups and mental health resources to those who need it.

We will create a platform for individuals with disabilities to share their experiences, connect with one another, and build a strong, supportive community.

Launching this organization requires initial funding to cover essential costs, including legal fees, educational materials, community outreach, and operational expenses. That’s where you come in! Your donations will help us lay the foundation for a strong, impactful organization that will make a real difference in the lives of countless individuals with disabilities.

How You Can Help:

Donate: Every contribution, no matter the size, goes a long way in helping us reach our goal and making our vision a reality.

Share: Spread the word! Share this campaign with your friends, family, and on social media to help us reach more people.

Get Involved: If you’re passionate about disability rights and want to be part of this journey, we’d love to hear from you! Volunteer positions are always open!

With your support, we believe we can build a brighter future for individuals with disabilities—a future where their rights are respected, their needs are met, and their voices are heard. Thank you for considering our cause and for your commitment to making the world a more inclusive place.

Let’s raise our voices and change lives, side by side.

https://gofund.me/43b9ad76

[asdpawprint]

A pet peeve of mine is those service dog patches that say things like "access required, no exceptions!"

There literally are exceptions. There are exceptions based on the location, based on the nuances of conflicting access needs, based on the individual dog's behavior in the moment.

We need permission to access a church. Zoos can restrict our access to protect their animals from the inherent stress of seeing an unfamiliar predator. Sometimes there will be other disabled people who need to stay away from dogs and we have to make compromises so both of us can have safe access. Sometimes a service dog suddenly pukes out of nowhere.

We (service dog handlers) are not the only protected parties in our surroundings. The businesses and other members of the public have rights too. That's why it's called reasonable accommodations! There are nuances. There are exceptions.

Plus, these exceptions are the best protection businesses have against people fraudulently claiming out-of-control pets as service dogs, and therefore also the best protection service dog handlers have against the risk of getting attacked by those out-of-control pets. The requirement that our service dogs are under control, the exception to our access rights that disruptive behavior is grounds for removal, protects everyone involved!

[uncanny-tranny]

My disability-adjacent hot take is that subtitles alone aren't really enough. I have trouble differentiating where sound comes from, for instance, so it's wildly helpful to have clarification on where sound is supposed to be coming from (right versus left, ect).

On a related note, if your subtitles are not clear, accurate, or translated in the case of foreign language, your subtitles aren't good. I don't want to read a paraphrased, censored version of what people are saying. I want to know exactly what they're saying because omitting even one word can dramatically change the tone, implication, and the entire meaning of what is said.

[androdragynous]

applying for disability services sucks ass you'll call three different numbers (each located on different pages of the same program of the same site) and sit on hold for hours and then the person who picks up doesn't know what you're talking about. And then you call back a different day to the same number and that person completes the process in ten minutes, cheerfully assures you you'll get a call back soon, and then you Never Fucking Hear From Them Again

[bursting-at-the-seems]

Housing Disability Discrimination Support

Hi everyone,

I'm reaching out to share my experience with my LL and to seek advice or support as I believe I am experiencing disability discrimination.

Questions:

Am I on the right track? Are they in violation?

What to I do next?

Can I represent myself? Do I need an attorney?

Is it time to file state and federal reports?

Know of an AZ attorney who can help?

Summary:

I've been facing significant issues with my landlord (LL) regarding delayed disability accommodations and incorrect billing. Despite requesting accommodations over three months ago, they has not resolved the issue. Additionally they have made billing errors, including unauthorized charges and fees that are connected to my accommodation request, and they have failed to communicate effectively. Additionally, their legal counsel has used ableist language and derailed conversations about accommodations, seemingly to discourage me from pursuing my rights; I also think they are misrepresenting the law. This situation has caused undue hardship, and I believe their actions may constitute harassment and discrimination under the Fair Housing Act (FHA), Americans with Disability Act, and Arizona Residential Landlord and Tenant Act (ARLTA). At this point I am prepared to take legal action if necessary and am seeking advice or support from others who may have faced similar issues.

Context:

- I and two roommates have lived here for 4 years. In December, my symptoms got worse, and I was diagnosed with chronic conditions. We have been in an ADA unit for 3 of the 4 years.

- I pay for a garage, one roommate pays for a carport, and the other utilizes the free parking option. There is no ADA parking on the shortest route to our ADA dwelling. Free ADA parking spaces are not accessible to me due to having to cross a parking lot and other spaces or walk through a handful of hallways.

- Many tenants complain of a lack of parking and often need to park far from dwellings, park illegally, in another’s paid spot, or leave the complex to park elsewhere.

- All dwellings aside from ADA units have top-loading washers. E-check payments can only have 2 fails before being revoked. During my flare of symptoms and unexpected medical costs, we had two fails. Our first two in 4 years.

- This is a privately owned complex with more than 4 units, built in 2009. AZ has one-party consent recording laws. LL office has a history of not answering the phone.

Timeline:

April:

-Concern (confidential per agreement)

-During this concern I began learning about my rights with regards to my disabilities

-Concern resolved

-Accommodations requested

-documentation submitted (doctors note, state issued Handicap Card)

-Maintenance staff states it would be easy to provide top loading washer, could do it right away

May:

-Attorney pushback need new medical note (dr signature not seen), states ADA doesn’t apply, doesn’t understand nexus

-New Medical Note submitted

-Detailed explanation o f nexus over and above required

-Lawyer states LL Not obligated to pay for modifications

-Approves some modifications at my expense

-Approves reinstatement of my ability to make echeck payments, one additional chance only

-Does not approve transition to top loading washer or elevating washer per doctors note or accessible parking

-LL legal rep implies I should be grateful for the upgrade despite stating why it is not accessible for me

-LL legal rep states ADA has no relevance

-LL states they have other top loading machines available but don’t want to have to deal with/ store our front loading.

-LL legal rejects accessible washer and dryer accommodation and accessible parking does not offer alternative solution

-LL states they will have maintenance build block under washer to raise it despite LL legal rep decline (this has been provided)

-LL legal rep states keep paying for garage or use covered parking space, despite covered spot irrelevance as it is another tenants

June:

-payed June invoice via e-check since ability reinstated (documented)

-Lease on dwelling needs to be renewed at the end of month, in reviewing contract notice garage rent has increased by ~67%

-Called City of Gilbert to review ada parking codes, informed that if in an ADA unit FHA states that there must be an ada parking space on shortest route to dwelling. Recorded call.

-Emailed regarding lease renewal and ongoing parking discussion pushing back on increase and restating my request for accessible parking accommodation

-LL legal rep states there is no such thing as an ADA unit, despite the property management referring to it as it and it being a colloquially accepted term.

-LL rep states they do not see why I need accessible parking when I pay for a garage, and we have a covered spot and nothing LL needs to do. That the city is incorrect.

-Push back on this, reexplain that I would give up my garage if g tr here was a free accessible parking option and once again that the covered spot belongs to another tenant.

- nearing lease deadline, reached out asking if we can sign bur leave the garage terms out until resolved or have an extension without fee

-Followed up again with no response onexpiring lease options, highlighting unresolved disability accommodations initially requested in April (over 3 months without resolution).

- LL acknowledged the need for review and suggested a month-to-month (MTM) option at no extra cost until disputes over increased garage rent and the request for accessible parking are resolved.(Documented)

- Received recurring payment reminder, states billing amounts may change based on account balance, account balance is controlled by LL

- while not required as auto pay established, checked ledger around 10pm on 6/30 and saw an amount of $99.76. (Documented)

July:

- In July 1 discovered LL increased the bill and auto-billed $2,943.81, including fees previously agreed not to charge (MTM fee and disputed garage cost).

- Called LLtwice, no response.

- Visited the leasing office with roommate 1; charges were adjusted but a refund was refused. LL assistant manager (am) asserted that only a credit for the following month could be issued, leaving us without $500 in our budget. LLAM said, “It’s not fair but that’s how it is.” Suggested we stop check if we needed another solution. The conversation was recorded.

- Emailed LL with an update.

- Called the bank and was informed of a $30 fee for stopping the check.

- Called LL and spoke with LLAM she stated LL would not cover the canceled check fee. Reminded LLAM this issue arose due to LL oversight and they should bear the fees. -Discussed an alternative solution of letting the check bounce, which LLAM confirmed would not incur a fee and would allow continued e-check payments per the accommodation terms, without a late fee. This call was witnessed by another resident.

- Emailed LL to summarize the call and communicated that we would not return from our holiday until July 7 and would make the payment once there was confirmation that the check had not gone through.

- LL acknowledged the situation, mentioned a grace period for late fees but incorrectly stated that we chose to make an overpayment.

-July 4 Leasing office closed.

-July 8 Received notice that the check was rejected by SanTan upon our return from holiday, attempted payment but was unable to do so online, called the office but was unable to connect with staff.

-July 9 Attempted payment again and found additional fees despite agreements from LL,LLAM

- Received a threatening eviction notice on the door with no prior communication from the leasing office.

-Emailed LL all the above, proving that we did not choose to make this payment; it resulted from LL error in not updating the system per the agreement to not charge for MTM or the disputed garage fee. The auto payment was triggered by LL incorrect managing of account balance despite stating we would not be charged fees and late payment was due to LLAM not following through with commitments on being able to make e-check payment and no fees.

-July Three calls to the office from various residents of 1086 went unanswered.

- Sent an email to LL seeking resolution.

- Follow-up emails from LL and LLAM stating they will get back to us

- Conversation with LL over the phone, who inaccurately asserted that the overpayment was our mistake and held us responsible for all fees. Clarified that the June 30 and July 1 amounts were both incorrect, and the automated payments were managed by LL. Call recorded.

- Left a voicemail for LL corporate office

- Paid July rent, excluding disputed fees and deducting $10 for the cashier check charge that was only needed to be obtained due to LL Error. LL spoke to other roommates incorrectly stating they didn’t understand why I chose to over pay. Roommate 2 states, auto payment controlled by them, and we had checked which we should not have needed to do -no one is checking their Spotify auto payments - recorded

- Submitted formal complaint for delayed accommodation and billing error highlighting the above information

- LL said was not needed as they had been communicating and that the billing and requests are a separate issue - says accepted partial payment as curtesy

- LL legal rep responds to earlier email, not formal complaint, and again rejects accessible parking accommodation, says not needed despite documentation, to keep paying or use other tenants spot, no other option provided, states rate increase is not discriminatory, says this is the last of the matter.

-LL states we are to sign lease by Aug 1, no reinstatement of epayment, offered to cover $80 of fees and we are responsible for over $250

-LL sends this in three separate emails

- Forwards Formal complaint to senior LL corporate staff, LL legal rep, and LL. States that billing errors and the 3 month delay in accommodation are inherently linked as the LL said no fee to extend while we sort through accommodation, then failed to ensure their billing was correct and put burden on me.

Key Points:

Untimely Resolution of Accommodation Request: Over three months have passed since the initial request for disability accommodations, an excessive and legally questionable delay under the Fair Housing Act.

Potential Delay Tactics: It appears that LL may have deliberately delayed the accommodation process, which coincided with our lease renewal period. This delay tactic is concerning as it suggests an attempt to force us out of the premises, especially given the sudden notice of five days provided after their billing mistake.

Legal Counsel's Conduct: LL legal counsel has repeatedly used ableist language and derailed conversations about accommodations by fixating on irrelevant information and nitpicking colloquial language. This appears to be an intentional strategy to wear out disabled tenants and discourage them from pursuing their rightful accommodations.

Legal Implications: Potential disability discrimination due to unresolved accommodation requests and mishandling of billing.

Definition of Harassment in Housing Context: Harassment in a housing context includes actions that create a hostile living environment, repeated and unreasonable demands, or failure to make necessary accommodations, particularly when these actions are taken against someone because of their membership in a protected class (such as individuals with disabilities).

Legal Case Summary:

LL actions constitute a blatant disregard for Arizona state law and federal housing regulations. Under the Arizona Residential Landlord and Tenant Act (ARLTA), landlords are required to maintain fit and habitable premises and make all repairs necessary to keep the premises in a livable condition (A.R.S. § 33-1324). LL repeated billing errors and failure to address accommodations contravene these obligations. Furthermore, under the Fair Housing Act (FHA), it is illegal to discriminate against individuals with disabilities, including failing to make reasonable accommodations in rules, policies, practices, or services when such accommodations may be necessary to afford a person with a disability an equal opportunity to use and enjoy a dwelling. The excessive delay of over three months in addressing my accommodation request is unreasonable and likely a violation of the FHA. Additionally, the rent increase after the accommodation request, the assertion that paying for accessible parking is the only option, followed by an increase in garage rent (the accessible parking option), and the mishandling of July rent with associated fees and penalties, are all linked and indicative of a pattern of discriminatory and retaliatory behavior by LL. These actions, taken together, create a hostile living environment and impose undue financial and emotional stress potentially constituting harassment. Federal guidelines and best practices indicate that accommodation requests should be acknowledged within 3-5 business days, an interactive process should begin immediately and be completed within 1-2 weeks, and simple modifications should be addressed within a few weeks. The delay of over three months in resolving the request for accessible parking is excessive and fails to meet these standards. Timeline above illustrates LL failure to uphold agreed-upon lease terms and accommodate disability needs regarding accessible parking. Their actions have led to undue financial burden and threats of eviction, potentially violating both the FHA and state law. SanTan's conduct could be construed as harassment and discrimination, subjecting them to significant legal liability.

Action Needed from LL:

Immediate correction of billing errors, waiver of unauthorized fees, reinstatement of e-check payment ability, resolution of the accommodation request, and execution of the lease agreement. LL must address communication shortcomings and ensure compliance with the FHA and the Arizona Residential Landlord and Tenant Act to prevent further legal consequences, including potential lawsuits for discrimination, harassment, and breach of contract.Failure to comply to result in legal action seeking damages, including punitive damages, for the distress and financial losses incurred due to LL unlawful practices. We are prepared to pursue all available remedies under state and federal law to protect rights and ensure fair treatment.

Any advice, support, suggestions on the above much appreciated!