#it's customer service

[meanderfall]

gonna start sending my CV at random-ass job postings that i have no hope of actually being considered for, but it will a) amuse me and b) give me something to do while i endure work for idk how long

[thatscreamingrat]

went to the pub for a drink on my first real day off in over a week and watched the girl behind the bar drop the entire cash drawer on the floor in the middle of the rush and then just stare at it at her feet for like a solid two minutes

[10001gecs]

i think there’s something to be said about how the gig economy makes things ostensibly more convenient but also worse. and not just like, doordash guys take too long to get to you so your food is cold. but because the business model is centered around a million people doing work without any familiarity with what theyre doing and decentralized from the businesses they’re working with, you get service that’s being reinvented from scratch every time it’s purchased.

it happens all the time that I’ll order an uber and when they pick me up, they’ll just stop in the middle of the street with their hazards on, making me dodge traffic to get to them and pissing off the cars around them. and then I’ll get in the car and chat with the driver and find out they’re actually from two counties over and they’ve never driven here before, so they don’t know where parking is or whether they’re heading to a wide open parking lot or a busy downtown. and then you start to realize that they’re not being a dick, they’re just given as little information as possible every time they pick up a ride so they have to just guess how and where to pick up a passenger. and since they’re paid by ride, they’re incentivized to pick you up as fast as possible. and all the people who cared about finding a safe place to pick you up quit the app or stopped doing that so all you’re left with is the pissed off cockroach motherfuckers.

and then you see that this happens with every fucking app. doordash sucks because you pay 8 million dollars for delivery and you still have to hike half a mile to find the guy because he got lost in your apartment complex. Instacart sucks because the guy picking your groceries couldn’t care less about getting ripe fruit and replaces your heavy cream with shaving cream. customer support for all this sucks because the guy helping you can’t do anything more than offer you $5 credit, beg for your forgiveness, and hope you get out of the queue fast enough for him to go to the bathroom. because all of them aren’t given enough time to do a good job or enough money to care.

and every time a gig worker makes the experience suck for you, it’s a rational decision. they’re evaluating the money they’re being paid and if it’s worth getting paid less to do a good job, and correctly deciding that it isn’t. so you can’t even get mad, because you’d do it too. and so the company manages to pass on its race to the bottom to its lowest-paid employees.

[cyndavilachase]

real interaction i had at work

[localrobosexual]

literally fuck companies that don't want their employees to act "unprofessional" in front of customers. I'm at a five guys rn and the employees here are joking around calling orders back and forth to each other and saying things in weird voices and laughing with each other while they work. Someone just came in for their shift while I was waiting for my food and was greeted by the whole kitchen with a secret handshake lookin thing. It was so silly and cute I love seeing ppl have fun at work and I know my food's gonna be bomb bc the ppl there are having fun with each other. Let employees be people and friends and have fun what is the issue!!!!

[afriblaq]

Interesting

Download: Goods Unite Us app (GUU)

[thehmn]

Back when I worked for a travel company this would happen all the time. Trust me, we only remembered the people who yelled at us. A polite “Thanks, you too” didn’t even register.

[animentality]

[thepoisonroom]

NOTICEABLE positive change in the utilities company lady's mood once she found out i had a girlfriend

[bixels]

In the past, people in the Animal Crossing community would make fun of Tom Nook as a sleazy landlord. Since then, he's really rehabilitated his image as this 'heart of gold' businessman (he's the one who puts bells and furniture in trees for you to find! he adopted orphans! he donates to charity!), but New Horizons genuinely paints the most devious version of him.

He's successfully privatized settler colonialism: you pay HIM to move to a "deserted island" (which apparently the oceans in the AC world are just full of) and start a colony that he is directly invested in. At best he's running a weird vacation package scam (you arrive on the island with no money and in debt for "using his services"). At worst, he's using you to set up company towns. For god's sake, he literally has his own fake currency that he forces you to use to pay off your debt. But don't worry, he's repackaged it in a way that definitely doesn't sound like an MLM scam: the Nook Mileage Program!

You're no longer just his tenant or his temporary part-timer, you're his business lackey. The entire tutorial section of the game has you spending actual weeks running around completing tasks and doing hard labor to set up his colony. You're even tasked with preparing his properties and finding buyers for them. No, you aren't a tenant anymore. You work for the landlord. You are directly responsible for finding tenants for him. And he doesn't even fucking pay you. Not for setting up town hall and museum, or his nephew's shop –– which is the ONLY store on the entire island that sells necessities –– or bringing KK Slider to town, or helping populate his town. Not a single cent. No, actually, you have to pay HIM to BUY infrastructure like bridges and stairs and park benches. And all the while, he's telling you're the "resident representative"; you get to call the shots! That the reward is the community's progress. That what you're doing is in everyone's best interest (but most importantly, his).

Since NH's release, people have done a lot of legwork to say that Tom Nook isn't a capitalist while the game shows him at his very worst. He owns the only general store in town. You're forced to use a phone that he modified and branded as his own. Buy Nook-branded furniture and merchandise at the self-serve kiosk in the town hall, a governmental building! There's no conflict of interest here!

But hey, if you're tired of being the landlord/business mogul's goon, you can also find work as a deluxe resort home designer for a company that also pays you in their special company currency that can only be used to buy their products instead of a real salary! Because that's what the Animal Crossing franchise needs! More vacation homes!!!

[charlesoberonn]

[sailing-ever-west]

hc that Sanji will yell and kick at the crew all day but when you know he's really snapped is if he starts using the customer service voice. Luffy appears in the kitchen for the 76th consecutive time this meal break and gets a strained "can I help you?" and nopes outta there immediately. Sanji asks Nami how she's liking her tea but in a detached restaurant tone and she pushes her sunglasses down and asks when he last slept. Zoro is annoying him for fun as usual when Sanji slips and calls him "Sir--" in a very stern voice and they both just go silent and stare at each other for several seconds. Zoro does the dishes that night without being asked.

[crazygnomenclature]

Now that's what I call Dependa-ble service

[ohmaerieme]

watched atla for the first time. theyre my favorites forever and always

[andyoullhearitagain]

Spock's eyeshadow this, Spock's eyeshadow that, what about Quark's smokey eye, huh? We need to be talking about this.