#dreamforce conference

[aanews69]

What happened to San Francisco after Dreamforce? The city's issues resurfaced, prompting a call for permanent solutions. Share your thoughts! #SanFrancisco #DreamforceAftermath #SFCleanup #HomelessIssue Subscribe👇: https://vist.ly/3mhd4nq Get Gear 👉: https://inspiredgear.vista.page/

[algoworks]

The moment we've all been waiting for has arrived – Dreamforce 2023 is here! Over the next three days, get ready to immerse yourself in a dynamic experience filled with enlightening keynotes, enriching sessions, and interactive workshops.

This AI-powered conference is your opportunity to network with fellow professionals, engage with industry leaders, and explore cutting-edge innovations that will propel your business to new heights. Don't miss out on this transformative journey!

[salesforce-blog]

Dreamforce 2023 Recap: 5 Key Announcements by Salesforce

Dreamforce 2023’s goals and thrills have incurred many firsts. And the best part is, that we could experience it all, firsthand at the largest AI conference of the year! Read More

[globalnews1]

Salesforce CEO Marc Benioff speaks at the Dreamforce conference in San Francisco on Sept. 17, 2024.David Paul Morris | Bloomberg | Getty ImagesSalesforce will hire 2,000 people to sell artificial intelligence software to clients, CEO Marc Benioff said on Tuesday, double the number the company indicated it was planning to add a month ago.The cloud software company, which targets sales reps, marketers and customer service agents, is among the many technology companies hoping to boost revenue with generative AI features."We're adding another couple of thousand salespeople to help sell these products," Benioff said at a company event in San Francisco. "We already had 9,000 referrals for the 2,000 positions that we've opened up. It's amazing."Last month, Benioff told Bloomberg that it planned to hire 1,000 salespeople focusing on AI.On Tuesday, Salesforce said the second generation of its Agentforce technology creating and operating AI agents will become available to customers in February 2025. Agentforce will be able to tackle sophisticated questions in Salesforce's Slack communications app, based on all available data.Salesforce is ramping up its AI sales team almost two years after announcing it was laying off more than 7,000 employees to better reflect economic conditions. As of Jan. 31, 2024, headcount stood at 72,682, down about 1% from two years earlier, according to filings.Benioff said Salesforce's homepage now features an experimental AI agent that can respond to user queries about the company's products. Salesforce customers in need of assistance can visit a chat-based help page that conducts 32,000 conversations a week. About 5,000 are getting escalated to humans as a result of current AI capabilities, down from 10,000 before, Benioff said.Microsoft has been selling a series of Copilot-branded AI tools. But if you check Microsoft's website to see how it is automating customer support, Benioff said, "you can't find it."Microsoft did not immediately respond to CNBC's request for comment.Don’t miss these insights from CNBC PRO

[jcmarchi]

Microdosing on Low-Hallucinogenic AI

New Post has been published on https://thedigitalinsider.com/microdosing-on-low-hallucinogenic-ai/

Microdosing on Low-Hallucinogenic AI

The Agentforce is here. Salesforce wrapped another edition of its annual Dreamforce conference this September. Joining the swarms of attendees — and the swarms of Waymos shuttling them around an extra-cleaned San Francisco — we each now have a swarm of agents at our fingertips to transform work, neatly controlled within the Salesforce ecosystem. While Dreamforce is always a spectacle for its marketing-honed pronouncements of the future, this year provided an unexpectedly compelling vision of how AI-based agents are about to revolutionize the workplace and customer experience.

Let’s temper our expectations for just a bit longer. Benioff pondered at his keynote, “Why would our agents be so low-hallucinogenic?” Yes, they have the data, the metadata, the workflows and a vast array of services to connect into; and so long as your systems only live within Salesforce, it sounds pretty ideal. Salesforce may or may not have invented prompt engineering, a claim Benioff also made in the keynote evoking perhaps the “Austin Powers” Dr. Evil monologue about his father inventing the question mark. But can Salesforce meet the Agentforce vision? If they do, it’s going to be a big deal for how work gets done.

Let’s be real though: our systems and data don’t all live within Salesforce. If the future of work is defined by groups of agents working together, how far can walled gardens and closed ecosystems really get us in delivering outcomes across our businesses? Certainly Apple and Microsoft and Amazon and a host of others want to wrap their arms around the massive agent opportunity in front of us. But as each wave of technical advancement has brought forward different flavors of closed vs. open debates, we’re ultimately going to need a standard for agents working together with one another across boundaries. Otherwise only parts of your business will meet this opportunity.

As we often do when faced with the open/closed conundrum, let us look to the open web as a way forward. Just like apps on your phone need a web view to enable an infinite array of mobile app outcomes, the same will be needed in the upcoming multi-agent frontier. Tools like Slack provide UI frameworks like Block Kit that can power the user interface for a simple agent interaction, but it’s not cut out to handle the depth of modern user experiences. Take Clockwise Prism as an example. We’ve built a next-level scheduling agent for finding time for a meeting even if there isn’t any current “whitespace” on the calendar tomorrow. When hooking it up to other agents to land that impossible meeting with your hottest sales prospects, you’ll need a way to either confirm or explore a myriad of sophisticated and powerful scheduling options. Providing a web view for doing this is the clear path forward.

Throughout his keynote, Benioff repeated the mantra that you don’t want DIY agents within your business. And he’s right. Enterprises want controlled and simplified workflows that deliver repeatable value. And yet they don’t want to be stuck in a silo. This is why we need an open standard for the multi-agent future. We need a dependable way for agents to interact with one another, to cross boundaries across applications and ecosystems and do it in a way that keeps businesses in control of their product experience.

You might be just as likely to kick off a set of work agents from within an Atlassian Jira ticket connected to a Salesforce customer case as you would want to kick off a set of agents in reverse originating from within Salesforce connected to Atlassian. For agents to work together regardless of where a work request originates and in any number of directions with a consistent user experience, again a standard for doing this is needed.

What else should be represented in this standard? Outside of Salesforce, the multi-agent ecosystem today is an exciting wild west. On the daily we see new innovations and ways of connecting and constructing AI systems and agentive workflows. One recent tie-in between the AI framework LangChain and a tool called Assitant-UI brought this insight:

“UX is crucial for agents. Everyone wants agents with streaming, generative UI, and human-in-the-loop in their application.”

Indeed, we’ve already covered how crucial user experience is to agents. And clearly agents must be able to quickly stream their responses when working with other agents. But what of generative UI and human-in-the-loop in their application?

Let’s start with human-in-the-loop; another area of broad agreement. While Salesforce and others talk a big game about automation, it’s always grounded in the need to be able to bring a human back into the center when necessary. We learned this lesson as well at Clockwise, and have built our scheduling agent experience around a core concept of being able to check back in with the user with a proposed set of scheduling options. When you are doing complex work, it’s amazing to get to full automation, but it starts on the backbone of involving the user and keeping them in the loop. Any standard must be built around an optional ability to check-in and confirm with the user before proceeding, and eventually allow for full automation when confidence is high enough.

And so what of generative UI? Here I’d propose that what is needed isn’t necessarily generative UI but “native UI.” What is important is that the agent is producing a UI that is native and controlled by the service/agent responding to the request. Only the native service will have the context and understanding necessary to render a user interface that ties into the agent request. Whether that UI is rendered using generative AI or some other non-AI mechanism is left to the responding service as an implementation detail. And so here, we think the open standard must allow for the responding service to control and deliver native UI to an agent request.

What comes next? We’re excited to continue to examine what an open multi-agent future might look like. We’ve created a draft of something we’re calling Open Multi-Agent Protocol (OMAP) and we’re excited to keep pushing the conversation forward. It won’t be long before there are entirely new types of jobs out there where people use agents to do work in powerful and streamlined ways. The age of the Agent Orchestrator job description is upon us, and while Salesforce paints a compelling path ahead, we’ll need a standard way for agents to interconnect beyond boundaries.

[amandacooperkf]

Salesforce’s New AI Strategy Acknowledges That...

"Many software vendors have launched AI assistants that can summarize or draft written content — the most well-known of which is Microsoft Corp.’s Copilot. Generally, customers haven’t been quite ready to pay for these additional features." #crm #ai #chatbots

Salesforce’s New AI Strategy Acknowledges That...

Salesforce Inc. is unveiling a pivot in its artificial intelligence strategy this week at its annual Dreamforce conference, now saying that its AI tools can handle tasks without human supervision and changing the way it charges for software

Korn Ferry Connect

[halbanese1]

Salesforce’s New AI Strategy Acknowledges That...

At Salesforce's 2024 Dreamforce conference keynote address this week, executives showcased AI chatbot "agents" engaging proactively with human employees on Slack, complete with digitally-rendered profile pictures. #crm #ai #chatbots

Salesforce’s New AI Strategy Acknowledges That...

Salesforce Inc. is unveiling a pivot in its artificial intelligence strategy this week at its annual Dreamforce conference, now saying that its AI tools can handle tasks without human supervision and changing the way it charges for software

Korn Ferry Connect

[sa7abnews]

John Mulaney slams San Francisco and taunts tech 'trailblazers' during Dreamforce closing night comedy set

New Post has been published on Sa7ab News

John Mulaney slams San Francisco and taunts tech 'trailblazers' during Dreamforce closing night comedy set

Comedian John Mulaney laid into tech bros and AI-obsessives during his closing night set at the annual Dreamforce conference in San Francisco.

... read more !

[isfeed]

John Mulaney skewers San Francisco tech crowd at Dreamforce

Attendees of the giant, annual Dreamforce conference in San Francisco love being the butt of the joke. Last year, Seth Myers entertained them during a 40-minute set that poked fun at the tech industry’s liberal use of self-affirmations. “You are achieving, you are amplifying, you are accelerating,” Myers said. “‘Architect?’ I saw ‘architect’ used as […] © 2024 TechCrunch. All rights reserved. For…

[leprivatebanker]

Salesforce Needs to Sell Its Latest AI Vision

The cloud pioneer hopes AI agents make a splash at its Dreamforce conference and rejuvenate growth prospects.

[aanews69]

San Francisco slaps on Makeup for Dreamforce San Francisco slaps on Makeup for Dreamforce #SanFrancisco #Dreamforce #citymakeover #economicimpact #homelessness #socialissues #conference #urbanchange #localbusiness #sustainability #firstimpressions CHAPTERS: 00:00 - Intro 00:52 - Dreamforce Attendees Feedback 01:59 - Human Cost of Big Events 03:06 - Signs of Hope for Change 05:10 - Sustainable Solutions Overview 06:38 - Harnessing Dreamforce Energy Subscribe👇: https://sub.dnpl.us/AANEWS/ - Want some Great Buys check out our List: https://bestbuys.vista.page/ - All our links (including those to help with editing): https://sleek.bio/aanews69 - Our Patreon (Great Deal) https://www.patreon.com/DNPLServices - #aanews, #aanews69, #news,

[channeltechnologies]

Reimagining Corporate Events: Innovative Approaches and Ideas

When you think of a corporate event, the first images that might come to mind are endless PowerPoint slides, predictable speeches, and superficial networking. But what if your corporate events could break free from this monotony? By embracing innovative approaches, you can turn these gatherings into dynamic, engaging, and memorable experiences that foster genuine connections and inspire creativity.

Corporate events play a vital role in business culture. They provide networking opportunities, facilitate team-building activities, and serve as platforms for knowledge sharing. Additionally, these events offer valuable data that can be analyzed to understand attendee behaviour and preferences. However, the challenge lies in making these events more engaging and less repetitive. To achieve this, creativity and innovation are essential.

In this article, we explore several creative ideas that can transform your corporate events into impactful experiences.

Design Thinking Workshops

Design thinking is a powerful tool for problem-solving that has been used by companies like Apple to create groundbreaking products like the iPhone and iPad. By deeply understanding user needs and pain points, design teams can develop innovative solutions that truly resonate with their audience.

In a corporate setting, design thinking workshops bring together participants from diverse backgrounds to explore user needs, generate creative ideas, prototype concepts, and test them iteratively. These workshops encourage out-of-the-box thinking and challenge assumptions, making them a valuable addition to any corporate event.

Innovation Hackathons

Innovation hackathons are time-bound events that bring together teams to solve specific challenges or create new solutions. These events foster creativity, teamwork, and rapid idea generation, making them an excellent way to harness the collective intelligence of your employees.

Before the hackathon begins, it's important to clearly define the challenge or problem to be addressed. The challenge should be relevant to the company's objectives and broad enough to allow for creative solutions.

Creative Collaboration Spaces

Creating dedicated collaboration spaces can significantly enhance your event's creative energy. These spaces should be equipped with tools like whiteboards, sticky notes, and markers to facilitate brainstorming and visual thinking. Aesthetic elements such as artwork, murals, and plants can also create an inspiring environment.

Idea Pitching Sessions

Idea pitching sessions can be a game-changer for corporate events. By encouraging individuals or teams to present their ideas, you can foster creativity and innovation. Offering rewards or recognition for the best ideas can further enhance engagement.

Interactive Food and Beverage Stations

Gone are the days of standard buffets. Consider hiring food trucks, creating DIY cocktail bars, or hosting cooking competitions where teams can prepare and present their culinary creations. These interactive stations not only cater to diverse tastes but also promote team bonding.

Virtual Reality Experiences

Incorporating Virtual Reality (VR) into your events can create a cutting-edge, immersive experience for attendees. For example, Salesforce's Dreamforce conference utilizes VR and AI-powered chatbots to engage attendees and provide personalized event recommendations. Assigning a dedicated space for VR within your event can add an exciting new dimension.

Corporate Social Responsibility (CSR) Initiatives

Integrating CSR initiatives into your corporate events can create a sense of purpose among attendees while fostering team spirit. Organize charity drives, volunteer activities, or environmental cleanup projects to benefit society and enhance your brand image. Sustainable events are also gaining popularity as companies recognize the importance of reducing their environmental impact.

Gamification

Gamification adds an element of fun and competition to your event, keeping participants motivated and engaged. This can include scavenger hunts, interactive digital games, quizzes, polls, and social media contests. Gamification not only enhances participation but also reinforces key concepts and messages.

Theme-Based Events

A well-chosen theme can add excitement and creativity to traditional business gatherings. Whether it's a Hollywood Awards Night, a cross-cultural evening, or a futuristic technology showcase, a theme can influence every aspect of your event, from décor and food to marketing and entertainment. The key is to select a theme that resonates with your audience and aligns with the event's purpose.

Conclusion

Incorporating creativity and innovation into your corporate events can substantially enhance the attendee experience, foster corporate bonding, and make the gathering more memorable. While not every event needs to include all of these approaches, experimenting with new ideas can help you stand out and achieve your event objectives. If you're looking to elevate your event planning, consider partnering with a reliable event management company that can bring your vision to life.

Whether it's an office event, a customer event, or a partner event, Channel Technologies offers expert event management services that ensure a stress-free and successful experience.

Reach out today to learn how we can help you create unforgettable events.

[algoworks]

Dream Big with Algoworks at Dreamforce 2024!

Join Algoworks at DF 2024 for groundbreaking technology insights and collaborations.

Discover cutting-edge solutions, network with industry leaders, and experience the power of AI at this massive annual conference hosted by Salesforce!

[mamun258]

In the new year, where will SaaS go?

This article explores how SaaS companies are addressing the challenges of digital transformation and proposes innovative  HE Tuber  solutions. At the same time, the article also focuses on changes in internal management of SaaS companies, especially the importance of cost control and customer success teams. In the future, SaaS companies will need to conduct more refined operations and improve financial and customer ROI to achieve sustainable development.

As 2023 comes to an end, not many companies in the SaaS circle have achieved the expected performance at the beginning of the year. The international political and economic situation, the situation of domestic customer industries, and the retreat of the capital market have all made us who were so happy when the ban was lifted at the beginning of the year feel like a slap in the face.

In Buddhism, stick drink is associated with enlightenment. What epiphanies have we had this year? What measures should be taken in 2024? Let’s take a year-end inventory together.

1. Where will China’s digitalization go?

In 2023, we are still talking about "digitization". SaaS companies stick to the digital battlefield, of course, because SaaS must be the basic component of industry digitization and industrial Internet transformation.

We can’t imagine a scenario in an industry where thousands of companies each use their own OP (private deployment) software, and only rely on API interfaces to allow data to flow smoothly - the data cannot be fully used, and the next (AI) ) era will not come.

In my many previous articles, you can see that SaaS companies in various industries have already taken one or two steps to intervene in the digital transformation of various industries: some are involved in the supply chain, some are involved in finance and transactions, and some are involved in the digital transformation of various industries. Provide data or content, and some provide design services...

As for general-purpose tool SaaS, since the industry scenario is not so specific, it requires one more step: to move towards industryization first. Therefore, the path will be longer, the financial closure will take more time, and of course the market space will be broader.

In 2023, many SaaS companies will place their hopes on AI. After all, the popularity of chatGPT at the end of 2022 has given people a glimpse of the dawn of the next era.

Ren Xianghui, the founder of Mingdaoyun, recently wrote an article about AI applications. I agree with it very much and replied to the official article: When chatGPT came, humans felt amazing, but it was only because they had raised a child for 12 months. He hadn't spoken before, but suddenly he spoke, and the parents liked him very much. But in fact, it is still early for this child to go out alone to make soy sauce!

After attending Salesforce's Dreamforce conference in September, this is what I saw - AIGC is so amazing, but it still lacks the ability and scenarios to independently make decisions.

Today, 12 months later, Copilot is still just a Copilot (a co-pilot that assists people in making decisions).

Generally speaking, most people, including most investors, know that digitalization is the only way to the next modernization, and SaaS is the necessary tool for digitalization.

But the end point is clear, but the path is not yet clear - will the digitalization of various domestic industries be led by state-owned enterprises or even the government? Or is it driven by the chain owner of the supply chain? As a more competitive force and the owner of key data, is it possible for SaaS companies to become leaders or occupy a place?

In my eyes, among the thousands of industries and sub-industries in China, the above three paths are all possible.

For our SaaS entrepreneurial team, the most important thing is to "help Chinese companies solve problems innovatively." This is also the core point of my new book "SaaS Entrepreneurship Roadmap 2.0".

Last month I visited an MES SaaS company. During the epidemic, they found that those companies whose manufacturing management level was only 30 points (of course they could not use the MES system from Siemens) were the fastest in the market and could quickly switch from producing clothing to To produce masks.

Haven't we always said - " It's not the strongest species that can survive, but the species that can best adapt to the environment ?"

Then why do our SaaS companies require "customers" to learn "advanced management" before they can be "worthy" of the SaaS tools we provide?

Again, SaaS products should help Chinese companies solve problems, and it is best to "solve problems innovatively" - this is the only value of our existence.

2. Changes in SaaS companies: right direction, excessive measures

Let’s talk about specific measures.

After the blood transfusion stops, the SaaS company must make its own blood.

Each company in our circle realizes this problem in its own way. As early as the beginning of 2021, they realized that the direction of investors was changing, and as late as mid-2023, they may have made up their minds.

This is of course related to the arrival time of the last investment amount. Companies that still receive investment funds in 2022 are lucky, and their transformation is relatively easy. But there are also those who make bold moves, and the loss of funds is regrettable.

In one field, thousands of companies suddenly stopped burning money and began to pay attention to cost control. This is really an earth-shaking change in my eyes.

Many CEOs told me that before strict cost control, they really didn’t know that their companies had so much money that shouldn’t be spent. I said that cost control is an organizational capability that requires long-term development.

My new book talks about many measures and methods of "fine management". In previous official documents, I have also analyzed that during the tightening stage, the most appropriate internal investment priorities are: service > marketing > sales > research and development.

I know that in SaaS companies, product is the most important. But the premise is not to play the card table. If you have spare energy, you can certainly continue to increase investment in production and research, otherwise it is better to be cautious.

Here’s a common, but overdone approach: I’ve been observing a lot of companies lately switching from Customer Success to Sales Performance-driven teams.

Here we need to do more financial ROI (input-output ratio) analysis.

A. If our product requires a CSM (Customer Success Manager) to start it up, solve problems during use from time to time, and proactively provide suggestions based on customer business, then a real CSM is obviously indispensable.

B. If due to the characteristics of the product, its use has little to do with CSM's service, or it is a consumable product and the amount of customer consumption depends mainly on customer conditions, then you may consider allowing CSM to only operate at the Top moment (critical moment, for example) Focus on intervention during the first month after activation, 3 months before expiration, etc.

But in any case, the essence of SaaS is renewal. Customer success is always the most important department.

If renewals mainly rely on "renewal sales", perhaps the entire SaaS financial model will not hold true.

Regarding this, you can read my previous article on financial models. Here is a brief mention:

In the newly purchased business, since there is a large portion of CAC (customer acquisition cost, which accounts for about 40-150% of the first-year contract, and has a great relationship with the method of customer acquisition), the profit contribution is very low; the profit contribution of SaaS companies is mainly Gross profit from renewals and additional purchases.

If there is a large business fee for renewal or additional purchases, there may be problems with the entire financial model.

This has a lot to do with the uniqueness and competitiveness of the product.

I believe that product is a strategic issue and marketing is a strategic issue. The former requires more in-depth thinking from the founding team.

3. Entrepreneurial Heart

The previous article in this issue interpreted "The Philosophy of Retail: Autobiography of the Founder of 7-Eleven". Suzuki Toshifumi said: I believe that "causes that the majority of people oppose often succeed." On the contrary, if everyone agrees with a cause, it will inevitably fall into a state of comprehensive competition, which usually ends in failure or mediocrity.

If you want to "win first and then fight", you must have these three points at the same time:

Unique insights after prolonged infiltration

Think uniquely and form a self-consistent system

Persistence against all odds

Most people are mediocre, and those who can achieve the above three points are rare. And each of our founders needs this set of capabilities.

This is probably Entrepreneurship!

This reminds me of the two biggest moments that touched me the most from founders in the industry—neither when talking about business, nor when they received financing.

Once, the other person and I were talking about life and death. I asked, "If I die tomorrow, will I regret the ten years of only working?" The other person gave me the answer with his actions.

Another time, a founder suddenly said that he felt a call from God. He felt that God asked him to go all out to do the business well in this life; and he himself, through so many years of struggle and thinking, just happened to He is the most suitable person to do this, and thus gets this Calling.

They are people who really "carry" and put their career and team on their shoulders...

Bless China’s entrepreneurs!

In the new year, may we have the methods and courage to get through the cold winter!

[fexleservices]

Dreamforce 2024 Unwrapped: A Salesforce Professional's Perspective

Dreamforce 2024 is only seven months away, so we can't hold on to 2024 now that it's here. Will you be attending the largest tech conference in the world this year? If so, you really should get ready for this tech event.

The Dreamforce event in 2024 is scheduled to happen in San Francisco from September 17–19.

The largest Salesforce conference this year is expected to be more ambitious and large-scale than before, featuring - 1. Take a deep look into the Salesforce ecosystem's future and learn from inspiring executives.

2. Everyone may enhance their Salesforce skills with something to offer, ranging from technical in-depth analyses to insights particular to their sector.

3. Get your hands filthy and pick up new skills from Salesforce professionals.

4. Establish connections with other Trailblazers, expand your network, and find fresh chances for cooperation.

Learn More Here

[cavenewstimes]

: Salesforce to hire 3,300 people following layoffs earlier this year: report

Salesforce Inc. is hiring again, after laying off about 10% of its staff earlier this year, according to a new report. Bloomberg News reported late Thursday that Salesforce CRM, -1.31% is hiring 3,300 people across its sales, engineering and cloud departments. In an interview with Bloomberg at Salesforce’s annual Dreamforce conference, Chief Executive Marc Benioff said the company needs to hire…