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jcmarchi · 2 days ago

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Gil Rosen, Chief Marketing Officer at Amdocs – Interview Series

New Post has been published on https://thedigitalinsider.com/gil-rosen-chief-marketing-officer-at-amdocs-interview-series/

Gil Rosen, Chief Marketing Officer at Amdocs – Interview Series

Gil Rosen is Chief Marketing Officer at Amdocs, responsible for managing its global brand, product marketing and customer marketing. In this role, he leads development of Amdocs’ vision, delivery of strategic research insights to customers, as well as the company’s overall go-to-market activities. Gil heads a team of global marketing professionals and is a member of the company’s executive management team. Prior to assuming the CMO role, Gil was Division President of amdocs:next, responsible for cultivating and incubating future growth engines and disruptive technologies, including IoT and the AI-powered home broadband experience.

Can you share how your extensive background in marketing, innovation, and technology has shaped your vision for Amdocs and its role in the telecom industry?

Having worked on both sides of the telecom industry, from launching award-winning devices and cloud services to leading marketing and innovation at Deutsche Telekom and Bezeq, I’ve seen firsthand how technology transforms lives. At Amdocs, my unique position provides a global perspective, allowing me to align our products with the vision we uncover through our extensive research. My focus is on enabling our customers to build better experiences for their customers while pushing the boundaries of what’s possible with technologies like generative AI.

Amdocs has positioned itself as a leader in the telecommunications and media sectors. What differentiates Amdocs from its competitors in the generative AI space?

Amdocs has been working with leading global service providers for over 40 years. Our leadership comes from staying ahead of technological shifts like broadband, cloud, and 5G, and now helping our customers navigate the agentic era. Understanding data is critical for AI, and we’ve embedded this expertise into our telecom-GPT platform, amAIz, which addresses CSP-specific challenges like customer experience, operational efficiencies and more. Unlike generic, consumer-facing AI solutions, amAIz enhances customer support, optimizes operations, and scales intelligently. Our relationships with customers go beyond software and services; we work as true partners, offering solutions that are agnostic to LLMs or cloud providers.

Can you elaborate on the role of Amdocs’ amAIz platform in transforming customer and operational experiences for CSPs?

The amAIz platform demonstrates how GenAI can revolutionize telecom by combining hyper-personalized customer interactions with operational efficiency. It enables proactive issue resolution, automates repetitive tasks, and scales effortlessly. For instance, a North American provider using amAIz saw a 63% reduction in handling time, 50% better first-time resolution, and a 49% boost in Transactional Net Promoter Score. These improvements are profound for the industry and highlight how new technologies in the right hands can significantly enhance both efficiency and more personalized customer experiences.

The report, Rethinking Brand and Customer Experience in the Agentic Era, highlights a significant gap between consumer expectations and CSP perceptions of AI agents. How should CSPs address this disconnect to better align with consumer needs and strengthen their brand identity?

The gap stems from two key issues: CSPs often focus on behind-the-scenes operational goals that customers don’t notice, and they underestimate how ready consumers are to embrace GenAI. For example, only 45% of consumers express concerns about GenAI in customer care, yet CSPs estimate this number at 60%.

As we enter the agentic era, AI agents are no longer just tools—they’re brand representatives and often preferred by consumers, shaping relationships by communicating in the brand’s voice and reflecting its values. CSPs must rethink their approach to create AI experiences that adapt dynamically to context and deliver meaningful, personalized interactions. With our research showing lower levels of satisfaction with current chatbots as compared with human agents, there’s clear room for improvement. To thrive, CSPs must ensure AI agents deliver meaningful, personalized experiences that meet today’s high consumer expectations and build trust.

The report also highlights that 80% of consumers expect empathy from AI agents, yet only 43% of CSPs recognize this. How can brands design AI agents to meet such emotional and contextual needs?

Empathy starts with understanding the brand, context, and customer. Brands must recognize that empathy is critical in service-oriented interactions—like resolving a lost phone issue or unexpected billing shocks—but may be less important in adding services like adding international travel plans. By adjusting tone and engagement based on context, CSPs can balance empathy with practicality. Advanced natural language capabilities, diverse datasets, and feedback loops help refine these interactions to ensure they remain authentic and aligned with customer expectations.

With 61% of consumers willing to switch to CSPs offering superior AI agents, what immediate steps should providers take to enhance their AI offerings?

CSPs must act decisively by launching GenAI pilots to address engagement gaps, gathering customer feedback, and refining capabilities. However, marketing and brand leaders must take charge and lead these discussions—not let technology teams operate in silos. Current chatbots enabled by technology teams often fall short, and evolving AI agents requires a more strategic, brand-led approach that transcends technology alone.

Now that AI agents are becoming extensions of brand identity, what strategies should brands implement to ensure their AI agents reflect their core values and meet customer expectations?

To succeed, CSPs must define their AI agents’ personalities with precision—aligning tone, behavior, and messaging with brand values. Continuous training and governance will ensure these agents remain aligned with core values and responsive to evolving customer needs.

How do you foresee the evolution of AI agent personalities and their customization influencing brand loyalty in the long term?

AI agents will become more than tools—they’ll orchestrate and act, making them pivotal brand ambassadors. In the long term, it’s possible these agents could achieve a level of recognition comparable to celebrity endorsements, much like Ryan Reynolds with Mint Mobile. With well-maintained content and engaging social interactions, AI agents could become icons that embody brand identity, driving deeper loyalty.

What are your predictions for the telecommunications industry in the next five years as generative AI and platforms like amAIz become more prevalent?

Generative AI will redefine customer engagement, enabling CSPs to deliver improved experiences at scale. Our children won’t understand the concept of being put on hold. AI agents will deliver fast, friendly support in native languages and dialects, without the variability of human emotion. On the network side, AI will maximize ROI by optimizing resource usage, ensuring networks operate as efficiently as possible. CSPs that fail to adapt risk falling into irrelevance.

As a leader in this space, what excites you most about the agentic era and its potential impact on society?

What excites me most is the potential to create meaningful, empathetic interactions between brands and consumers. Agents are becoming the new “apps”, and everyone could eventually have their own personal one. Why search or fill out forms when your own personal agent can handle it all itself? In time, these agents may even communicate with each other, automating tasks seamlessly in the background. With this, the future holds more conversational, humanized digital interactions that simplify and enhance daily life.

Thank you for the great interview, readers who wish to learn more should visit Amdocs.

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roadmaperp-software · 1 year ago

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Hugging face

🤗Hugging Face has revolutionized the world of AI, offering a powerful platform that hosts a robust open-source ecosystem for natural language processing and machine learning models. Having approximately 450000 open-source models and 90k data sets, Hugging Face is riding high and is the go-to solution for integrating specialized AI & ML tasks into your application. A perfect place for AI/ML professionals to leverage its resources and host your AI models to train and take them to the next level!!

#pytorch #tensorflow #amdocs #huggingface #ai #llm #ml #transformers #machinelearning #artificialintelligence #datasets #opensource #erpsoftware #softwareservices

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govindhtech · 1 year ago

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AI Magic for Telco: NVIDIA and Amdocs Lead the Revolution

NVIDIA and Amdocs Collaboration

Globally, the telecommunications sector, which powers today’s networked world, is estimated by IDC to be worth an astounding $1.7 trillion.

Telcos handle several petabytes of data per day across their networks, so it’s a big operation. With projections indicating that global data transactions would surpass 180 zettabytes by 2025, that volume is only expected to rise.

A growing number of telcos are using generative AI, which boosts productivity and efficiency across sectors, to address this need for data to be processed and analyzed.

AI Revolution with NVIDIA and Amdocs

NVIDIA unveiled an AI foundry service that provides businesses with a complete system for developing and refining unique generative AI models. The service consists of an assortment of NVIDIA AI Foundation for excellence Designs, NVIDIA NeMo infrastructure and devices, and NVIDIA DGX Cloud AI computer systems and services.

Amdocs, a top supplier of applications and services for media and communications companies, will leverage the AI foundry service to optimize enterprise-grade massive language models for the media and telco sectors. This will enable them to quickly implement generative AI use cases in a variety of business domains, including customer experiences, network operations, and provisioning. The Amdocs amAIz architecture will utilize NVIDIA accelerated computing to power the LLMs.

The alliance between Amdocs and Microsoft, which was previously announced, is strengthened by this collaboration, allowing service providers to implement these applications in trustworthy and secure settings, both on-premises and in the cloud as well.

Unique Models for Unique Outcomes

While early generative AI applications relied on large datasets, businesses are now more concerned with creating unique models that can carry out specialized, sector-specific tasks.

Telcos may offer specialized solutions that yield more accurate outcomes for specific use cases by educating models on private data.

Amdocs is using the most recent NVIDIA AI foundation service to make the creation, tweaking, and implementation of these bespoke models easier.

With these fresh generative AI capabilities, such as guardrail features, at their disposal, service providers may maximize resource efficiency, improve performance, and expand flexibly to accommodate changing demands.

The Global Telco Infrastructure Footprint of Amdocs

According to OMDIA, Nvidia and Amdocs services are utilized daily by over 350 of the largest media and telecommunications firms in 90 countries, that include 27 of the top 30 suppliers of services globally. Nvidia and Amdocs systems power over 1.7 billion digital journeys every day, affecting over 3 billion people globally.

By offering safe, affordable, and outstanding performance generative AI capabilities, NVIDIA and Amdocs are investigating a number of generative AI use cases to streamline and enhance operations.

Initial use cases include customer service, such as speeding up customer inquiry resolution by utilizing data from throughout the whole organization.

Additionally, the businesses are investigating methods for coming up with fixes for configuration, coverage, or performance problems as they come up in network operations.

Meta

MeUndies

Microsoft

Milo

Morgan Lewis

Morgan Stanley

Motorola

MRC

Nasdaq

National Basketball association (NBA)

National Geographic

NeoGames

Nescafé

Nestle (and anything that stems from them)

Netflix

NFL

Nido

Nike

Nokia

Novartis

Nvidia

Okta

Omnicon Group

Oracle

Oreo

Origins Natural Resources

Palantir

Pampers (Procter & Gamble)

Paramount Global

Paul Weiss

PepsiCo

Perishing Square

Pfizer

Philips (66)

Pillsbury

Prescriptives

Progressive

Pringles

Puma

PVH

Raytheon

Regeneration Pharmaceuticals

Related Companies

Revlon

Ribbon

Riskified

Sabra Hummus

Sales Force

SAP

Sequoia Capital

Seyfarth Shaw

Siemens

Signal

Simons Property Group

Skydance

Snickers

SodaStream

Sony

SoulCycle

Sprite

StagWell

Starbucks

State Street

Stila Cosmetics

Subway

Sweet Green

Synovus

Tang

Tesla

Teva Pharmaceuticals

Thermo Fisher Scientific

Tieks by Gavreli

Tide

Toblerone

Tommy Hilfiger Toiletries

Tory Burch

Tribe Hummus

Troutman Pepper

Twin

UBS

United Airlines

Universal Music Group

UPS

UpWork

US Chamber of Commerce

Verizon

Victoria’s Secret

Vim

Volkswagon

Volvo

Vontier

Wall’s

Walmart

Warby Parker

Warner Brothers Discovery

Wells Fargo

Winston & Strawn

WiX

WWE

Zara

Zoff Davis

Zoom

#Talk moment #Free Palestine

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aitoolswhitehattoolbox · 3 days ago

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Software Engineering Specialist(Java+Mainframe)

are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products… Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules… Apply Now

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aceserviceapartmentsgurgaon · 11 days ago

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Service Apartments near American Express Office Gurgaon

ACE service apartments is a big name in hotel industry. ACE provides accommodation options near golf course road Gurgaon and other places Genpact, Cairn Energy India, Amdocs, Uninor, American Express, Hero Honda, Bank of America, Ernst & Young, Motorola, Siemens, Bata, Ranbaxy, Videocon, Aricent & Coca Cola. The list continues with Reckitt Benckiser, Koutons India, Aithent Technologies, SpiceJet, Audi, Mercedez Benz, Maruti Suzuki, Lanco Infratech and many more

Visit the link to know more - https://aceserviceapartmentsgurgaon.com

#service apartments gurgaon #apartments gurgaon

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saif12tele · 28 days ago

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Best Global Telecommunications Services for Businesses in 2024

As the world becomes increasingly connected, businesses rely on robust telecommunications services for seamless global communication. In 2024, the best telecom services offer a mix of advanced technology, competitive pricing, and scalable solutions. Here’s a look at the top services businesses should consider:

1. International Voice Termination Services

Why It Matters: Clear and reliable international calls ensure smooth business operations across borders.

Top Features:

A-Z Voice Termination Coverage

Low Latency and High Call Quality

Competitive Call Termination Rates

Recommended Providers:

Saif Telecommunications (Fast-growing provider in the international voice industry)

BICS (Global IP voice solutions)

Tata Communications

2. SMS Aggregation and Termination Services

Why It Matters: SMS remains one of the most effective communication channels for businesses.

Top Features:

Global SMS Termination Coverage

High Delivery Rates & Low Latency

Fraud Protection and Real-Time Monitoring

Recommended Providers:

Saif Telecommunications (Experts in wholesale SMS aggregation)

Twilio (Global cloud communication platform)

Infobip (Enterprise messaging solutions)

3. Business Internet & Connectivity Services

Why It Matters: A reliable internet connection ensures uninterrupted operations, especially for cloud-based services.

Top Features:

MPLS & SD-WAN for Secure Connectivity

High-Speed Fiber Internet

24/7 Technical Support

Recommended Providers:

AT&T Business

Vodafone Global Enterprise

CenturyLink (Lumen Technologies)

4. Unified Communications as a Service (UCaaS)

Why It Matters: UCaaS integrates calling, messaging, and video conferencing into one platform.

Top Features:

VoIP, Video Calls, and Chat

Cloud-Based Access Anywhere

Multi-Device Support

Recommended Providers:

Microsoft Teams (Business Collaboration)

RingCentral (Cloud-based communication)

Zoom (Enterprise-grade communication tools)

5. IoT & M2M Communication Services

Why It Matters: IoT enables real-time data exchange for industries like logistics, healthcare, and manufacturing.

Top Features:

Global SIM Cards

Secure IoT Platforms

Scalable Data Plans

Recommended Providers:

Vodafone IoT

Verizon Business

Orange Business Services

6. Fraud Prevention & Security Services

Why It Matters: Telecom fraud can disrupt business operations and cause financial loss.

Top Features:

Real-Time Fraud Detection

AI-Based Monitoring Systems

Automated Fraud Alerts

Recommended Providers:

Saif Telecommunications (Telecom fraud prevention services)

Amdocs (Revenue and fraud management)

Syniverse (Secure data exchange services)

7. Cloud Contact Center Solutions

Why It Matters: Cloud-based call centers improve customer experience with AI-driven automation and analytics.

Top Features:

Intelligent Call Routing

Multichannel Support (Voice, Chat, Social Media)

CRM Integration

Recommended Providers:

Amazon Connect

Genesys Cloud CX

Cisco Webex Contact Center

Final Thoughts

Selecting the right telecommunications services is essential for businesses aiming for global reach and operational efficiency. With companies like Saif Telecommunications leading in international voice and SMS aggregation, businesses can rely on scalable, secure, and high-quality telecom services in 2024.

leading in international voice and SMS aggregation, businesses can rely on scalable, secure, and high-quality telecom services in 2024.

#telecom #telecommunications #telecommunication #telecommunication global #telecommunication worldwide #telecomindustry #telecommunication services #communication #voip

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cmi-times · 2 months ago

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XLRI Delhi NCR Achieves 100% Summer Internship Placements for 2024-2026 Batch: 604 Offers and Stipends up to ₹3.50 Lakh

The XLRI Delhi NCR Campus has successfully concluded its Summer Internship Placement process for the PGDM (BM) and PGDM (HRM) programs for the 2024-2026 batch. This year’s placement season has been a remarkable success, with 604 internship offers made to a total of 576 students. Impressively, every student received an internship offer, underscoring XLRI's strong reputation for providing excellent career opportunities to its students.

The placement process has shown consistent growth, both in terms of the number of offers and the quality of stipends offered. The average stipend for this batch stood at an impressive ₹1.67 lakh per month, while the highest stipend reached an outstanding ₹3.50 lakh per month. This signifies the growing demand for XLRI graduates in top-tier companies across various sectors.

https://cmitimes.in/jobs-updates/campus-placements/xlri-delhi-ncr-campus-summer-internship-placements-2024-batch-highest-stipend-reached-rs-3-50-lakh/

Key Highlights of XLRI Delhi NCR Summer Internship Placements 2024

Total Offers: A record 604 internship offers made by leading recruiters.

Students Participating: 576 students participated in the internship placement process, with 100% placements achieved.

Stipend Details: The average stipend offered was ₹1.67 lakh per month, while the highest stipend reached a phenomenal ₹3.50 lakh per month.

Top Recruiters: Leading companies from consulting, FMCG, BFSI, technology, and general management sectors were among the recruiters.

100% Placement Rate: Every student who participated in the placement process received an internship offer, demonstrating XLRI’s strong ties with industry leaders and its commitment to student success.

A Strong Presence of Leading Recruiters

This year’s summer internship placements saw participation from top global recruiters, affirming XLRI’s status as a sought-after institution for management talent. Companies from diverse sectors offered opportunities to students, with a special focus on consulting, finance, sales and marketing, and operations. Below are some of the notable recruiters:

Consulting

Boston Consulting Group (BCG)

Accenture Strategy

EY Parthenon

McKinsey & Company

Deloitte

The consulting sector remains a significant area of interest for XLRI students, providing them with the opportunity to work on high-level business strategy and operations management projects. Interns in consulting firms work on a wide range of problem-solving tasks, often influencing key business decisions and shaping company strategies.

FMCG

Procter & Gamble (P&G)

Hindustan Unilever (HUL)

Nestlé

Asian Paints

Coca-Cola India

FMCG companies continue to be major players in XLRI’s internship placements, offering students roles in brand management, sales, and marketing. These internships offer invaluable experience in understanding consumer behavior, managing marketing campaigns, and analyzing market trends.

BFSI (Banking, Financial Services, and Insurance)

Goldman Sachs

HSBC

Barclays

JPMorgan Chase

Mastercard

Internships in the BFSI sector provide XLRI students with hands-on experience in corporate finance, investment banking, financial analysis, and risk management. These internships serve as a launching pad for students looking to make a mark in the world of finance.

Technology & E-Commerce

Amazon

Amdocs

Atomberg

Newgen Technologies

The technology and e-commerce sectors are rapidly growing, and XLRI students have secured internships with some of the world’s leading tech companies. These internships focus on business analytics, product management, and operations, offering students the chance to be part of groundbreaking technological innovations.

General Management

Aditya Birla Group

Godrej Group

GMR Group

FedEx

XLRI’s PGDM (BM) and PGDM (HRM) students also secured roles in general management, working in areas like business development, strategy, and operations. These internships allow students to gain a holistic understanding of how organizations operate, preparing them for leadership roles in the future.

Impressive Stipends and Opportunities

The stipends offered during this year’s internship season were particularly noteworthy. The average stipend of ₹1.67 lakh per month is a clear indicator of the strong demand for XLRI students. However, the standout feature of the placement season was the highest stipend, which reached an impressive ₹3.50 lakh per month—a figure that places XLRI students on par with the best talent globally.

Such competitive stipends reflect the high value placed on XLRI graduates by leading companies. They not only recognize the academic excellence of the students but also the practical skills they bring to the table—skills honed through XLRI’s industry-oriented curriculum and hands-on learning approach.

XLRI Delhi NCR: A Hub for Industry Collaboration

The 100% placement rate and the participation of over 600 recruiters over the years clearly demonstrate XLRI Delhi NCR’s ability to connect its students with the right industry opportunities. The placements process has seen steady growth over the years, and this year, the range of roles and sectors on offer was as diverse as ever.

XLRI’s strong relationships with top companies across sectors like consulting, FMCG, BFSI, and technology continue to yield great results for its students. The internships provided by these companies offer invaluable exposure to real-world business challenges, and the students who land these roles are positioned for success when they graduate.

The fact that XLRI’s PGDM (BM) and PGDM (HRM) students secured such high-quality internships speaks volumes about the institution’s focus on industry readiness. This is why XLRI continues to be one of the most preferred business schools for recruiters seeking top-tier talent.

Conclusion: XLRI’s Summer Internship Placements – A Stepping Stone to Success

The XLRI Delhi NCR campus has proven once again that it remains one of the most prestigious and sought-after institutions for management education. With an outstanding 100% placement rate and 604 internship offers for the 2024-2026 batch, the average stipend of ₹1.67 lakh per month, and a highest stipend of ₹3.50 lakh, XLRI continues to attract top-tier recruiters from a wide range of industries.

For students looking to pursue a career in consulting, FMCG, finance, technology, or general management, XLRI offers the perfect platform to launch their careers. The internships offered are not just about gaining experience—they are a stepping stone to permanent career opportunities with some of the world’s leading organizations.

XLRI’s ability to attract such a diverse range of companies, combined with its emphasis on practical learning, ensures that students are well-equipped to take on leadership roles in their future careers. As the institution continues to build upon its strong placement record, XLRI remains at the forefront of management education in India.

Are you interested in joining XLRI Delhi NCR’s prestigious PGDM programs? Visit the official XLRI admissions page for more details about the admission process, eligibility criteria, and important deadlines

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harshnews · 3 months ago

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Telecom Cloud Billing Market Size, Share, Trends, Growth and Competitive Analysis

"Telecom Cloud Billing Market – Industry Trends and Forecast to 2031

Global Telecom Cloud Billing Market, By Type of Billing (Convergent, Prepaid, Postpaid, Interconnect, Roaming, Embedded, and Others), Application (Revenue Management, Account Management, Customer Management, Traffic Management, Billing and Provisioning, and Others), Cloud Platform (Business Continuity as a Service (BCaaS), Software as a Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure as a service (IaaS), and Others), Deployment (Public, Private, and Hybrid), Rate of Charging Mode (Subscription-Based and Usage-Based), Service (Professional and Managed), User Type (Individuals and Enterprises), End User (Transportation, Government, Media and Entertainment, Healthcare, BFSI, Retail, and Other) – Industry Trends and Forecast to 2031.

Access Full 350 Pages PDF Report @

**Segments**

- **By Component:** The telecom cloud billing market is segmented into solutions and services. The solutions segment includes mediation, billing, revenue assurance, and fraud management. On the other hand, the services segment covers professional services and managed services. - **By Billing Type:** This segment categorizes the market into postpaid and prepaid billing types. Postpaid billing involves billing customers at the end of the billing cycle for the services used, while prepaid billing requires customers to pay for services upfront before using them. - **By Deployment Model:** The market is divided based on deployment models into public cloud, private cloud, and hybrid cloud. Public cloud refers to services offered over the public internet, private cloud involves services dedicated to a single organization, and hybrid cloud combines elements of both public and private clouds for flexibility.

**Market Players**

- **Amdocs** is a prominent player in the telecom cloud billing market, offering a wide range of solutions for telecom operators to streamline their billing processes and enhance customer experience. - **Oracle Corporation** provides cloud billing solutions that enable telecom companies to efficiently manage their billing, invoicing, and revenue management operations. - **Ericsson** offers advanced telecom cloud billing solutions that help operators adapt to changing market dynamics, improve billing accuracy, and drive revenue growth. - **Huawei Technologies Co., Ltd.** is known for its innovative cloud billing platforms that cater to the diverse billing needs of telecom operators and help them stay competitive in the market. - **Netcracker Technology** specializes in providing comprehensive billing and revenue management solutions to telecom companies, aiding them in monetizing their services effectively.

The global telecom cloud billing market is witnessing significant growth due to the increasing adoption of cloud-based billing solutions by telecom operators to improve operational efficiency, reduce costs, and enhance customer satisfaction. Factors such as the rising demand for digital services, the need for real-time billing and revenue assurance capabilities, and the shift towards subscription-based billing models are driving the market expansion. With key players continuously innovThe global telecom cloud billing market is experiencing considerable growth as telecom operators increasingly turn to cloud-based billing solutions to streamline their operations, drive efficiency, and meet the evolving needs of their customers. These solutions offer a range of benefits, including improved agility, scalability, and cost-effectiveness compared to traditional on-premise billing systems. As the demand for digital services continues to rise, telecom operators are seeking robust and flexible billing solutions that can support diverse business models and enable them to launch new services quickly to stay competitive in the market.

One of the key drivers of the telecom cloud billing market is the need for real-time billing and revenue assurance capabilities. Telecom operators are under pressure to ensure the accuracy and timeliness of their billing processes to prevent revenue leakage and enhance customer satisfaction. Cloud-based billing solutions offer real-time visibility into billing data, enabling operators to track usage, generate accurate bills, and manage revenues efficiently. This real-time capability is crucial in a dynamic market environment where new services, pricing plans, and promotions are frequently introduced.

Another factor fueling the growth of the telecom cloud billing market is the shift towards subscription-based billing models. With the increasing popularity of subscription services across various industries, including telecom, operators are exploring new ways to monetize their offerings through recurring billing. Cloud billing solutions provide the flexibility and scalability needed to support subscription billing models, allowing operators to easily manage subscription lifecycles, automate billing processes, and offer personalized services to their customers. This shift towards subscription-based billing not only drives revenue growth but also improves customer loyalty and retention.

In addition to these drivers, the telecom cloud billing market is also benefiting from the continuous innovation and investment by key market players such as Amdocs, Oracle Corporation, Ericsson, Huawei Technologies Co., Ltd., and Netcracker Technology. These companies are developing advanced billing solutions that incorporate technologies like artificial intelligence, machine learning, and data analytics to deliver more value to telecom operators. By offering comprehensive billing and revenue management platforms, these market players are helping operators to**Global Telecom Cloud Billing Market, By Type of Billing (Convergent, Prepaid, Postpaid, Interconnect, Roaming, Embedded, and Others), Application (Revenue Management, Account Management, Customer Management, Traffic Management, Billing and Provisioning, and Others), Cloud Platform (Business Continuity as a Service (BCaaS), Software as a Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure as a service (IaaS), and Others), Deployment (Public, Private, and Hybrid), Rate of Charging Mode (Subscription-Based and Usage-Based), Service (Professional and Managed), User Type (Individuals and Enterprises), End User (Transportation, Government, Media and Entertainment, Healthcare, BFSI, Retail, and Other) – Industry Trends and Forecast to 2031.**

- The telecom cloud billing market is witnessing extensive growth across various segments such as convergent, prepaid, postpaid, interconnect, roaming, embedded, and others offering a wide array of billing options to cater to diverse customer needs. - Applications like revenue management, account management, customer management, traffic management, billing, and provisioning play a crucial role in meeting the operational requirements of telecom operators, driving the demand for advanced cloud billing solutions. - Cloud platforms such as Business Continuity as a Service (BCaaS), Software as a Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure as a Service (IaaS), and others are pivotal in enabling telecom companies to leverage

Global Telecom Cloud Billing Market survey report analyses the general market conditions such as product price, profit, capacity, production, supply, demand, and market growth rate which supports businesses on deciding upon several strategies. Furthermore, big sample sizes have been utilized for the data collection in this business report which suits the necessities of small, medium as well as large size of businesses. The report explains the moves of top market players and brands that range from developments, products launches, acquisitions, mergers, joint ventures, trending innovation and business policies.

The report provides insights on the following pointers:

Market Penetration: Comprehensive information on the product portfolios of the top players in the Telecom Cloud Billing Market.

Product Development/Innovation: Detailed insights on the upcoming technologies, R&D activities, and product launches in the market.

Competitive Assessment: In-depth assessment of the market strategies, geographic and business segments of the leading players in the market.

Market Development: Comprehensive information about emerging markets. This report analyzes the market for various segments across geographies.

Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the Telecom Cloud Billing Market.

The following are the regions covered in this report.

North America [U.S., Canada, Mexico]

Europe [Germany, UK, France, Italy, Rest of Europe]

Asia-Pacific [China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific]

South America [Brazil, Argentina, Rest of Latin America]

The Middle East & Africa [GCC, North Africa, South Africa, Rest of the Middle East and Africa]

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About Data Bridge Market Research:

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#Telecom Cloud Billing Market

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list-my-startup · 3 months ago

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Amdocs Success Story: Digital network transformation communications

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custom-business-solutions · 3 months ago

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Best ERP For Telecom Service Provider — Prudence Consulting

In today’s fast-paced world, managing operations efficiently is crucial for businesses, especially in the telecom sector. For telecom service providers, the right tools can make all the difference in streamlining processes, enhancing customer experience, and ultimately driving growth. One of the most effective solutions is an ERP for telecom service providers. In this blog, we’ll explore the best ERP systems tailored for the telecommunication industry and how they can transform your business.

Understanding ERP

Enterprise Resource Planning (ERP) is a software solution that integrates various business processes into a single system. It allows companies to manage operations such as finance, human resources, supply chain, and customer relations more effectively. For the telecommunication industry, a specialized ERP system can cater to unique challenges, like managing a vast network of services, ensuring compliance, and delivering excellent customer support.

Why Telecom Providers Need ERP Solutions

The telecommunication industry is dynamic and highly competitive. With the constant evolution of technology and changing customer expectations, telecom service providers need to be agile. Here are some key reasons why an ERP for telecom service providers is essential:

Improved Efficiency: By integrating various processes, ERPs eliminate data silos, ensuring that information flows seamlessly across departments. This leads to faster decision-making and better resource allocation.

Enhanced Customer Experience: With access to real-time data, telecom companies can respond promptly to customer queries and issues, improving overall satisfaction.

Regulatory Compliance: The telecom sector is often subject to strict regulations. A good ERP system helps manage compliance requirements effectively, reducing the risk of penalties.

Cost Management: By optimizing operations, ERPs can help telecom companies reduce costs and increase profitability. This is particularly important in a sector where margins can be tight.

Scalability: As telecom businesses grow, their needs evolve. A robust ERP system can scale with the business, adding new functionalities as required.

Top ERP Solutions for Telecom Service Providers

Here are some of the best ERP solutions tailored specifically for the telecommunication industry:

1. SAP for Telecommunications

SAP offers a comprehensive ERP solution designed for the telecom service provider sector. It provides functionalities such as revenue management, order processing, and customer relationship management. SAP’s real-time analytics and reporting tools allow companies to make data-driven decisions swiftly.

2. Oracle Communications

Oracle’s ERP solution is another top contender for telecom providers. It combines telecommunications-specific capabilities with a robust financial management system. The platform supports network planning, service delivery, and customer support, making it a one-stop solution for many telecom businesses.

3. Microsoft Dynamics 365

Microsoft Dynamics 365 is known for its flexibility and ease of use. Its ERP functionalities can be customized to fit the needs of any telecom service provider. With features for customer service, sales, and financial management, it helps businesses streamline operations and enhance customer engagement.

4. Infor CloudSuite

Infor CloudSuite is designed specifically for the telecommunication industry. It offers specialized tools for asset management, service delivery, and analytics. Its cloud-based infrastructure ensures that telecom companies can access their data anytime, anywhere, facilitating remote work and better collaboration.

5. Amdocs

Amdocs is a market leader in providing software solutions for communications and media companies. Their ERP system focuses on billing and customer experience management, helping telecom service providers improve revenue collection and customer satisfaction.

Key Features to Look For

When selecting an ERP for telecom service providers, consider the following features:

Integration Capabilities: The ERP should easily integrate with existing systems to avoid disruption.

Scalability: As your business grows, your ERP should adapt to increasing demands.

User-Friendly Interface: An intuitive interface ensures that employees can navigate the system with ease.

Mobile Access: With the rise of remote work, having a mobile-friendly ERP system is essential for on-the-go access.

Customer Support: Look for vendors that offer reliable customer support to assist you when issues arise.

Implementing ERP: Best Practices

Implementing an ERP system can be a significant undertaking. Here are some best practices to ensure a smooth transition:

Define Your Goals: Clearly outline what you want to achieve with the ERP system. This will help guide your selection and implementation process.

Involve Stakeholders: Include key stakeholders from different departments in the decision-making process to ensure that the chosen ERP meets the diverse needs of the organization.

Training: Invest in training for your staff to ensure they can effectively use the new system. A well-trained team can maximize the benefits of the ERP.

Monitor Performance: After implementation, continuously monitor the system’s performance and gather feedback to make necessary adjustments.

Regular Updates: Keep the ERP updated with the latest features and security patches to ensure optimal performance.

Conclusion

In the competitive landscape of the telecommunication industry, having the right tools is essential for success. An ERP for telecom service providers can streamline operations, enhance customer experiences, and improve overall efficiency. With options like SAP, Oracle, Microsoft Dynamics, Infor, and Amdocs, telecom companies have access to powerful solutions that can cater to their unique needs. By choosing the right ERP and implementing it effectively, telecom providers can position themselves for long-term growth and success.

At Prudence Consulting, we understand the intricacies of the ERP for the telecommunication industry and are here to help you find the best ERP solution tailored to your specific requirements. Reach out to us for expert guidance and support in your ERP journey!

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govindhtech · 3 months ago

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Presenting Dell AI For Communications Service Provider(CSP)

CSPs In AI

Currently pushing AI results throughout telecom from the core to the edge in partnership with NVIDIA. Faster, self-optimizing networks; chatbots that respond to questions correctly and in real time in various languages; and intelligent services specially designed for sectors such as manufacturing, retail, healthcare, and energy.

Artificial intelligence (AI) is making these future concepts a reality for Communications Service Provider(CSP). AI is enabling CSPs to monitor, optimize, and correct network and business activities in real-time, around-the-clock, assisting them in overcoming the “beyond human scale” problem posed by their complex networks. Although Enterprise Edge monetization is only starting to take hold, hosting AI applications across many verticals provides a potent means of using its dispersed infrastructure.

AI on Telecom

95% of telcos are using AI, according to a significant study project, albeit most are only getting started. Additionally, 65% of Communications Service Provider(CSP) agreed that AI is critical to the success of their business, with 44% anticipating cost savings, 35% thinking AI would improve customer service, 60% anticipating operational optimization, and 31% thinking AI will help them hit revenue objectives.

Communications Service Provider(CSP) need a strong ecosystem in order to handle AI workloads across the network, whether at a data center, an enterprise, or a rural cell site. More than just installing an application or setting up a server with a GPU is needed to build the ideal AI infrastructure; a carefully calibrated combination of hardware, software, and knowledge is needed. To translate their creative ideas into measurable return on investment, CSPs need the proper partner.

NVIDIA’s AI: From Core to Edge

More control over private data is available to enterprises using the Dell AI Factory with NVIDIA architecture, which also grows well and is more affordable than many public cloud options. AI deployments throughout the network are accelerated and optimized when NVIDIA’s AI-ready GPUs, networking, and tools like AI Enterprise and Omniverse are combined with Dell’s hardware and knowledge.

Communications Service Provider(CSP) may get assistance from Dell Technologies and NVIDIA in building edge or data center infrastructure that can manage these AI workloads. It provides CSPs with the essential building blocks to execute any AI task, anywhere, by fusing NVIDIA’s cutting-edge AI infrastructure and software suite with Dell’s computing, storage, client device, software, and services capabilities.

Among the data center solutions are

Improving Communications Service Provider (CSP) operations and Amdocs customer interaction. The first AI assistant designed specifically for the telecom sector that works smoothly with telecom systems is Amdocs amazia Copilots. They use a verticalized telecommunications taxonomy for accuracy and are able to provide extremely contextual and human-like interactions. Advanced governance features make sure their responses are reliable and compliant. These AI-powered copilots may improve operational efficiency and service delivery by automating chores and offering real-time insights.

Kinetica is used for network analysis and troubleshooting. SQL-GPT is a sophisticated conversational AI powered by Kinetica that enables complicated data queries to be asked using natural language instead of SQL instructions. It provides real-time data analysis that speeds up decision-making in 5G and OpenRAN contexts with unparalleled speed, accuracy, and scalability.

Iternal is accelerating digital transformation. With the use of proprietary technology, Iternal’s AI solution revolutionizes the content production process. Its scalable, modular solution increases user productivity by automating the creation of consistent, current material that can be translated into numerous languages with a single click.

Synthefy is used for predictive maintenance and network stress assessment. With the help of GenAI, Synthefy can extract valuable insights from dense time series data, giving network operators the ability to demand predictions and anticipate outcomes in response to predetermined cues. This may be utilized for capacity planning, anomaly detection, and stress testing systems.

Among the cutting-edge options are

AI-driven manufacturing. The full NVIDIA DeepStream SDK for streaming analytics enables edge-based AI vision-based imaging applications simpler and faster to construct. IoT sensors collect, evaluate, and analyze factory floor data for real-time analytics and actions. This data is then transferred to AI inferencing models.

GenAI and computer vision. The 2U SLED-based, multi-node, versatile, and robust computing architecture of the PowerEdge XR8000 is perfect for demanding edge applications in computer vision, AI/ML, and GenAI. Real-time data monitoring with AI and threat detection is supported by Edge AI cybersecurity using the NVIDIA Morpheus framework.

Dell and NVIDIA Work Together to Use AI to Transform Telecom Networks

Dell and NVIDIA’s partnership is expanded to:

Build upon and evaluate telecom AI solutions for Communications Service Provider(CSP) in collaboration with NVIDIA and Dell AI Factory. With the aid of NVIDIA GPUs, Dell PowerEdge servers, and enterprise-level AI software, the solutions assist CSPs in utilizing AI for:

Use the Amdocs amAIz platform to enhance network maintenance and customer service.

Use Iternal to automate customer service procedures and contact center scripts.

Use Kinetica SQL-GPT for network analysis and troubleshooting.

Use Synthefy to create digital twins for networks and carry out proactive network maintenance.

Now available with NVIDIA L4 Tensor Core GPUs, the PowerEdge XR8000 server simplifies AI installations at the edge of the telecom network. The PowerEdge XR8000 servers are tiny form factors with a scalable, modular architecture that makes maintenance and deployment easier. They are built for telecom and edge use cases.

Assist CSPs in developing and implementing GPU-as-a-Service (GPUaaS) solutions so they may provide business clients NVIDIA GPU capacity on-demand. Communications Service Provider(CSP) may take advantage of new income streams and use their networks to provide carrier-grade, low latency AI inference and training closer to data by implementing infrastructure solutions tailored for corporate AI workloads. Businesses may preserve data ownership and control while scaling AI implementations and resources as required.

Communications Service Provider(CSP) may get assistance from Dell Professional Services with the planning, execution, and management of AI solutions for telecom use cases. Working Together with Network Operators to Accelerate Innovation and Adoption of AI. In order to improve user experiences and network performance, Dell is already working with CSPs in the Dell Telecom Open Ecosystem Labs to build AI solutions using Dell AI Factory infrastructure and ecosystem partners.