#Uber Technologies Inc

[agentjayrock]

Uber? Lyft? What the hell is going on?

Ever had to contact customer support and heard over an automated voice instead of a human? How about contacting them and once you explain to them your issues only for them to give you ready-made responses as they haven't clue of what you're talking about? Well, that's been my excrcuiating experience as a driver for both companies at the same time. So, let's dive into how ludicrous it's been.

Let's start with Uber since it's rich with crazy stories. Uber has kind of a fair hourly wage going $25-30. You can receive payments on weekly basis like most jobs and contracts. Or you can have instant access to your money and even cash out once you've finished your shift with the Pro Card. Of course, I would choose the latter because why not? Normally I cash out directly to my debit card and needed I new one some time ago. I went in to change the details for the new card and had to undergo a security code verification via text message. I never received it so I had to contact support. I explained the issue I had and was told to whilelist my phone number from a text message. That's strange. How come I can receive text messages from Pro Card just fine when logging in, but not for this? Because this didn't work. I thought that this had to be a problem in their end. Now, a good tech support agent would troubleshoot such an issue should a solution like that not work. Not here; they "took it to further support" (Bear with here. I couldn't remember exactly what they said.) in order to resolve my issue. Their response: logout and in, reinstall the app and restart my phone. None of that worked because it's the most half-assed set of solutions of all time. Imagine if EA told you do that with their games you try to boot up. It'll just add the notoriety they're known for having.

It didn't feel like I was chatting with a human, so I decided to call support for a better chance. I had to wait (Get ready for this) ONE MOTHERFUCKING HOUR just to talk with someone. I can't believe I had the patience for that. I finally get to talk with an agent, only for them to tell me the same. Damn. Thing. Dude, what the fuck? Is Uber run by Skynet or something?! I kept contacting until I remembered why I had to whitelist the phone number I've been using with my account: it's because it's believed that it was being blocked by the provider. The number here is one I had setup for business reasons via TextFree, so I contacted them about it and they told me there was no issue on their end. Is Uber screwing with at this point? But, I went and switched the number on my account to my personal one, thinking that the business number is being assumed to be a VoIP, which is not allowed with some services. I finally get the code needed to finalize debit card changes to my Pro Card account.

Now this next story really interfered with my job significantly. I've been doing rideshare look normal, steady with a consistent schedule I setup for myself. The one thing that annoys me is that I have to verify my facial identity every once in a while. I mean, you know what I look like. Nothing too drastic has changed about me. So, why do I gotta go through this as I begin the job at a desired time? One day, I randomly go into the trip preferences menu to see it go from this:

To this:

Note: the Uber Eats food delivery preference is suppose to be there, but I didn't take a screenshot before it disappeared.

Of course, I had to talk to an agent. But this was more aggravating. I tried my damnedest to explain this issue. The agent, however, couldn't seem to figure out what I mean. Did they not have any job training? Once that was sorted, the agent said things like "This should be the type of experience for you to have" or "We understand your concern". Do ya, really? Because you should've went deeper into it by now. Continuing with this chat, guess what they told me then: the same solution from the Pro Card "troubleshoot", but that didn't work because THE APP IS NOT THE FUCKING PROBLEM! I disconnected and got in contact with a different agent. This bullshit repeated, but I got a whole new response. I got confirmation of my eligibility to have these preferences, including UberXL, and it was still approved. They also actually spent the time to look into it for a few minutes, although it was longer than. The problem involved the inspection of the vehicle I have registered. They wanted me to show an image of a newly documented inspection, but I don't have to worry about it for another 6 months. In my state at least, (I'm from the USA) I have to perform an annual inspection for legal validity of driving the vehicle, and it's $100. Doing this every 6 months makes no sense and it feels like it'll lead to an endless money pit, as a certain mechanic would say.

After that was sorted, I went back to doing the job like normal, only for it to happen again the next week. Starting to feel like Uber has a grudge against me. I go back to dealing with the same ol' crap more frustrated than ever, even angry, and get an unexpected response: I'm not eligible to perform UberXL rides. Well, isn't this the most inept thing to happen here? I drive a minivan, goddammit. What do you mean I'm not eligible? I just disconnected and almost didn't bother to reach another agent. But, I'm managed to collect myself and get it sorted out like last time. I'm certain this will happen again however.

On the Lyft side of things, the same issue with support, except this is about emblems. Speaking of those emblems, the adhesive is weak sauce. So, I needed new ones. You can order new ones from the site or app with the push of a button. It's suppose to arrive within week, but didn't as that time range passed. I had to contact an agent, but it was hard to do it on the app because for some reason, they have too high of expectations that problems are solved with FAQs. But this is a troubleshooting issue; there's no way they can believe things can work fine that easily all the time. I had to go to the site to get help, and they responded by arranging a new order, which did arrive. Thing is, I've had this problem since I first signed up. I didn't even get my training kit with the cool pink mustache. After those emblems wear out too soon, I had to order another pair. Here's me thinking "Maybe they sorted out that issue with the delivery". But something even worse happened:

And as of the date of this blog post, it's still like this. Why? I even contacted them with this screenshot and they just gave me an automated message saying they'll just reship the emblems. This shouldn't have to be the only way to obtain new emblems beside the Express Hubs, which is too far from where I live. And they didn't arrive this time. If I contact them about any other problem, it'll just be the same type of response instead of troubleshooting.

Now, I don't know too much about the experience with support for riders since I've not used rideshare often. But I'm sure there's similar issues. The fact that this is the type of support we receive is unacceptable. It's as if they only measure their success financially based on the quantity of users. With the money they make, you'd think they could hire more competent employees for tech support, but they just found some random people with barely any tech skills to speak of and brought them in. There's got to be some kind of union strike or something because we can't keep letting them get away with this.

[bryanfour20]

UBER told me to create another account. If I want to be work and I did everything as Uber told me to do

And then the results it's this

It's not fair 😡

[youthchronical]

Uber reports third-quarter results that beat Wall Street's revenue expectations

Uber reported third-quarter results on Thursday that beat Wall Street’s expectations for revenue but missed on analysts’ projections for gross bookings. Shares of the company closed down more than 9% on Thursday. Here’s how the company did: Earnings per share: $1.20 vs. 41 cents expected by LSEG. Revenue: $11.19 billion vs. $10.98 billion expected by LSEG Uber’s revenue grew 20% in its third…

[uniqueeval]

How Mexico is winning the trade war between the U.S. and China

A freight train carries cargo shipping containers in the El Paso Sector along the US-Mexico border between New Mexico and Chihuahua state on December 9, 2021 in Sunland Park, New Mexico. Patrick T. Fallon | AFP | Getty Images New data shows a surge in trade between China and Mexico at a time of tough tariff talk during the presidential campaign. Customs data shows a significant increase in raw…

[techinewz]

Uber for X" software

Uber for X" software is a versatile digital solution designed to replicate the success of the Uber business model across various industries and services. It empowers entrepreneurs and businesses to create on-demand service marketplaces, connecting users with specific needs to service providers seamlessly. This adaptable software offers a platform for efficient service booking, real-time tracking, and secure payments, making it a game-changer for businesses seeking to revolutionize the way services are delivered and accessed in the modern digital age.

[claudiosousa]

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[hirinfotech]

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[devilgirl911]

Uber Meltdown

Okay read this, I was feeling like cooking some cheese gratin lately and I only needed the cheese to make some so I ordered ubereats for grocery shopping for cheese slices only to taking it more than 45 minutes to deliver here to me. Apparently the website can’t get the specific right destination on my delivery order and the one who has my order has no sense of direction or good communication. He past me five times and then he just gave up when he’s literally right in front of me! He asked to wait for him at the Parkin lot and her wasn’t there, Worst order ever. I really hope I got a refund from my order (If it’s possible) An absolute waste of my time. Then again my horoscope said I will experience frustration today so I’ll just relax from now on and use grated parmesan instead.

And yes I should’ve used it instead.

[tejas3021]

Autonomous Vehicle is much ahead than it's time

[empresa-journal]

Will Uber (UBER) Collapse?

Will Uber (UBER) Collapse?

The recent collapse of the digital asset exchange FTX (FTT) will have many people wondering if Uber (UBER) could collapse.   To explain, Uber, like FTX, is a decentralized finance (DeFi) company. Both Uber and FTX operate platforms that move money around and sell products and services. The difference is that FTX sold digital assets (mostly cryptocurrencies) while Uber sells rides and delivery…

[beardedmrbean]

(Reuters) - The administration of U.S. President Joe Biden will release a final rule as soon as this week that will make it more difficult for companies to treat workers as independent contractors rather than employees that typically cost a company more, an administration official said.

The U.S. Department of Labor rule, which was first proposed in 2022 and is likely to face legal challenges, will require that workers be considered employees entitled to more benefits and legal protections than contractors when they are "economically dependent" on a company.

A range of industries will likely be affected by the rule, which will take effect later this year, but its potential impact on app-based services that rely heavily on contract workers has garnered the most attention. Shares of Uber Technologies Inc, Lyft Inc and DoorDash all tumbled at least 10% when the draft rule was proposed in October 2022.

The rule is among the most impactful regulations ever issued by the Labor Department office that enforces U.S. wage laws, according to Marc Freedman, vice president at the U.S. Chamber of Commerce, the largest U.S. business lobby. But he said the draft version of the rule provides little guidance to companies on where to draw the line between employees and contractors.

"Economic dependence is an elusive concept that in some cases may end up being defined by the eyes of the beholder," Freedman said.

The Labor Department in the proposed rule said it would consider factors such as a worker's "opportunity for profit or loss, investment, permanency, the degree of control by the employer over the worker, (and) whether the work is an integral part of the employer’s business."

The rule replaces a Trump administration regulation that said workers who own their own businesses or have the ability to work for competing companies, such as a driver who works for Uber and Lyft, can be treated as contractors.

The department's sharp break from the Trump-era regulation will likely be the focus of lawsuits challenging the new rule, legal experts have said. Federal law requires agencies to adequately explain their decision to withdraw and replace existing rules.

The Biden administration has said the Trump-era rule violated U.S. wage laws and was out of step with decades of federal court decisions, and worker advocates have said a more strict standard was necessary to combat the rampant misclassification of workers in some industries.

The left-leaning Economic Policy Institute in a report last year estimated that a truck driver treated as a contractor earns up to $18,000 less per year than one who is deemed an employee, while construction workers' earnings drop by nearly $17,000 and home health aides lose out on up to $9,500 in pay and benefits.

Business groups sharply criticized the draft rule after it was proposed. Any change in policy is expected to increase labor costs for many sectors including trucking, retail and manufacturing.

Most federal and state labor laws, such as those requiring a minimum wage and overtime pay, only apply to a company's employees, who studies suggest can cost companies up to 30% more than independent contractors.

Nearly 40% of U.S. workers, or more than 64 million people, did some freelance work in the past 12 months, according to a December survey by freelancing marketplace Upwork.

[holycolorfulpig]

Uber Eats Pledges to Slash Takeout Emissions and Plastic Waste

Edward Norton, actor, speaks during a Uber Technologies Inc. presentation in London, UK, on Thursday, June 8, 2023. Uber Technologies Inc. pledged to eliminate carbon emissions and "unnecessary" plastic waste from its growing delivery business by 2040, bringing it in line with goals at its ride-hailing arm.

[ryz-market]

Uber Technologies, Inc. develops and operates proprietary technology applications in the United States, Canada, Latin America, Europe, the Middle East, Africa, and the Asia Pacific

[leprivatebanker]

Analyst Report: Uber Technologies Inc

[industrynewsupdates]

Smart Ticketing Market Size and Regional Outlook Analysis, 2030

The global smart ticketing market size is expected to reach USD 31.65 billion by 2030, growing at a CAGR of 15.5% from 2023 to 2030, according to a new report by Grand View Research, Inc. With the widespread adoption of smartphones, mobile ticketing channels have gained traction, allowing users to purchase, store, and validate tickets directly on their mobile devices, eliminating the need for physical cards or paper tickets. The convenience and ease of use offered by mobile ticketing have contributed to the growth of the market. Smart ticketing systems generate vast amounts of data on passenger journeys, travel patterns, and ticket usage.

Operators leverage this data to gain valuable insights, optimize operations, and improve the overall passenger experience. Data analytics techniques, such as predictive modeling and real-time monitoring, are being applied to enhance efficiency, manage capacity, and offer personalized services, which bode well for smart ticketing companies. Furthermore, smart ticketing systems contribute to sustainability goals by reducing paper waste and supporting efficient transportation planning. They enable the implementation of dynamic pricing strategies, incentivize off-peak travel, and encourage the use of public transportation, ultimately reducing carbon emissions and traffic congestion.

The rising emphasis of various governments on sustainability in operations is expected to drive the demand for online ticketing systems. The COVID-19 pandemic has led to an increased focus on innovation and digital transformation across all industries. The demand for contactless ticketing solutions has increased due to the pandemic as people prioritized hygiene and safety. Contactless smart cards, mobile ticketing applications, and Quick Response (QR) code-based ticketing systems have become popular, replacing traditional paper tickets and cash transactions.

Gather more insights about the market drivers, restrains and growth of the Smart Ticketing Market

Detailed Segmentation:

COVID-19 Impact Analysis

The COVID-19 pandemic had an immediate impact on the smart ticketing market. With lockdowns imposed globally and restricted mobility to and from work and other events, such as sports and entertainment, transportation operations had reached a standstill. However, digital adoption across industries surged as customers increasingly became aware of the latest technologies. As restrictions eased and people started returning to work and travel, the demand for efficient and contactless ticketing solutions and smart ticketing systems became crucial in managing and streamlining the passenger flow and enabling safer, more efficient ticketing processes.

Component Insights

The hardware segment dominated the market in 2022 and accounted for a revenue share of above 51.0%. The deployment of custom and readily available innovative hardware solutions enable transport operators to issue and read tickets via a single interface. The adoption of smart ticketing systems as a measure to transcend to a more digitally advanced ticketing infrastructure has been a driving factor for the growth of the hardware segment. Moreover, the need for upgrades to legacy transportation ticketing systems is expected to drive the growth of the hardware segment.

Product Insights

The E-ticket segment dominated the market in 2022 and accounted for a more than 25.0% revenue share. The pandemic outbreak resulted in a surge in contactless payments and services across industries, including the transportation industry. For instance, in May 2023, VIA Metropolitan Transit enabled riders to purchase tickets through the Uber application and other means, such as the VIA goMobile+application. E-ticketing systems provide users with flexibility in payments for ticket purchases across transportation modes.

System Insights

The smart card segment dominated the market in 2022 and accounted for a more than 47.0% revenue share. The benefits associated with using smart cards, such as durability, efficiency, and convenience in travel, are expected to drive its growing adoption over the forecast period. Trainline, a UK-based online coach and rail ticket seller, reported that local travelers saved as much as 69% in travel costs in 2022. Moreover, numerous countries, such as Hong Kong, South Korea, and Japan, have multi-purpose smart cards that can also be used to purchase at retail stores and vending machines.

End-use Insights

The transportation segment dominated the market in 2022 and accounted for a more than 47.0% revenue share. Smart ticketing systems are safe, and agile, and help in automated fare collection & resource management. The benefits of a streamlined travel and ticketing system are leading to its rising incorporation by various transportation departments. For instance, in February 2023, the Australian Capital Territory (ACT) Government partnered with NEC Corporation to build a next-generation ticketing solution.

Regional Insights

Europe dominated the market in 2022 and accounted for a more than 34.0% revenue share. The growing emphasis of the European Commission to develop intelligent transportation systems and tackle the region’s congestion and emission problems is a primary factor driving the demand for smart ticketing systems. In February 2023, the Multimodal Passenger Mobility Forum was established to assist the European Commission in drafting policy initiatives targeting multimodal mobility. Moreover, the presence of prominent players, such as Thales and Giesecke & Devrient GmbH, bode well for the regional market growth.

Browse through Grand View Research's Next Generation Technologies Industry Research Reports.

• The global drone charging station market size was estimated at USD 0.43 billion in 2023 and is expected to grow at a CAGR of 6.5% from 2024 to 2030.

• The global data protection as a service market size was valued at USD 22.05 billion in 2023 and is projected to grow at a compound annual growth rate (CAGR) of 25.9% from 2024 to 2030. 

Key Companies & Market Share Insights

Companies are adopting numerous strategies to gain a competitive advantage and drive growth. Several companies are focusing on partnering with other businesses to build innovative systems or acquiring startups or smaller firms to gain access to their expertise and customer base. This approach allows companies to expand their capabilities and offer more comprehensive solutions to their customers. Moreover, companies are also investing in research and development to innovate and differentiate their offerings.

Smart ticketing solution providers are leveraging participation in various exhibitions and conferences to showcase their offerings. For instance, in March 2023, Conduent, Inc., a smart mobility technology solutions provider, displayed its range of fare collection solutions at the Transport Ticketing Global Conference. As the world’s largest event related to public transport, the Transport Ticketing Global Conference gathered industry representatives and transport operators from over 70 countries. 

Some of the prominent players in the global smart ticketing market include:

• Confidex Ltd.

• CPI Card Group Inc.

• Cubic Corporation

• Thales

• Giesecke & Devrient GmbH

• HID Global Corporation (ASSA ABLOY)

• Infineon Technologies AG

• NXP Semiconductors

• IDEMIA

• Xerox Corporation

Smart Ticketing Market Segmentation

Grand View Research has segmented the global smart ticketing market on the basis of component, product, system, end-use, and region:

Smart Ticketing Component Outlook (Revenue, USD Billion, 2017 - 2030)

• Hardware

• Software

• Service

Smart Ticketing Product Outlook (Revenue, USD Billion, 2017 - 2030)

• E-kiosk

• E-ticket

• E-toll

• Request Tracker

• Smart Parking System

• Ticket Machine

• Ticket Validators

• Others

Smart Ticketing System Outlook (Revenue, USD Billion, 2017 - 2030)

• Open Payment System

• Smart Card

• Near-field Communication

Smart Ticketing End-use Outlook (Revenue, USD Billion, 2017 - 2030)

• Parking

• Sport & Entertainment

• Transportation

• Others

Smart Ticketing Regional Outlook (Revenue, USD Billion, 2017 - 2030)

• North America

o U.S.

o Canada

• Europe

o U.K.

o Germany

o France

• Asia Pacific

o China

o Japan

o India

o South Korea

o Australia

• Latin America

o Brazil

o Mexico

• Middle East & Africa

o Kingdom of Saudi Arabia (KSA)

o UAE

o South Africa

Order a free sample PDF of the Smart Ticketing Market Intelligence Study, published by Grand View Research.

[tushar38]

Europe Digital Freight Matching Market: The Impact of E-commerce

 Introduction to Europe Digital Freight Matching (DFM) market

The Europe Digital Freight Matching (DFM) market is rapidly evolving, driven by the increasing adoption of digital solutions in the logistics and transportation sectors. DFM platforms leverage real-time data and algorithms to connect freight carriers with shippers efficiently, optimizing routes and reducing empty miles. The growing demand for cost-effective, environmentally-friendly, and streamlined logistics operations is pushing businesses toward digital freight matching solutions. Key trends in this market include automation, AI, and real-time visibility. These platforms also help tackle challenges like driver shortages and fluctuating demand across Europe.

The Europe Digital Freight Matching Market is Valued USD 7.90 billion in 2024 and projected to reach USD 44.5 billion by 2030, growing at a CAGR of 28.0% During the Forecast period of 2024-2032..These platforms connect shippers with carriers using real-time data and advanced algorithms, optimizing routes, cutting down on empty miles, and lowering transportation costs. Companies in Europe are increasingly embracing digitalization to improve operational efficiency and enhance customer satisfaction. By integrating AI and big data, DFM platforms are enabling quicker freight matching, transparent pricing, and improved delivery timelines.

Access Full Report :https://www.marketdigits.com/checkout/4508?lic=s

Major Classifications are as follows:

By Platform Type

Freight Brokerage Platforms

Freight Exchange Platforms

Digital Freight Platforms

By Business Model

Subscription-Based Models

Transaction-Based Models

Premium Models

By Application

Truckload (TL) Freight Matching

Less-Than-Truckload (LTL) Freight Matching

Intermodal Freight Matching

By End Users

Shippers

Carriers

Third-Party Logistics Providers

Key Region/Countries are Classified as Follows:

◘ North America (United States, Canada,) ◘ Latin America (Brazil, Mexico, Argentina,) ◘ Asia-Pacific (China, Japan, Korea, India, and Southeast Asia) ◘ Europe (UK,Germany,France,Italy,Spain,Russia,) ◘ The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, and South

Key Players of Europe Digital Freight Matching (DFM) market

C.H. Robinson Worldwide, Inc., Cargomatic Inc., Convoy, Inc., Dachser, Flexport, Forto, Freight Technologies, Inc., Full Truck Alliance Co. Ltd., iLoq Logistics, InstaFreight, LoadDelivered, Redwood Logistics (AEA Investors LP), Sennder Technologies, Shippeo, Transporeon, Uber Freight, Webtrans, XPO, Inc.

Market Drivers in Europe Digital Freight Matching Market

Digitalization of Logistics: The logistics industry in Europe is rapidly moving towards digital solutions, and DFM platforms are leading this transformation.

Increased E-commerce: The boom in e-commerce has heightened the demand for more efficient freight and logistics operations.

Environmental Concerns: DFM helps minimize empty miles, reducing carbon emissions, aligning with Europe's sustainability goals.

Market Challenges in Europe Digital Freight Matching Market

Fragmented Market: Europe has a fragmented logistics market, with varying regulations across countries, complicating the widespread adoption of DFM platforms.

Lack of Infrastructure: Some regions in Europe lack the necessary digital infrastructure for seamless integration of DFM solutions.

Carrier Reluctance: Many traditional freight carriers are hesitant to adopt new technologies, slowing the growth of digital platforms.

Market Opportunities of Europe Digital Freight Matching Market

Expansion of E-commerce: As e-commerce grows across Europe, there’s a rising need for streamlined logistics solutions, providing an opportunity for DFM platforms to grow.

Sustainability Goals: The increasing emphasis on reducing carbon emissions provides a significant market opportunity for DFM platforms that can optimize routes and reduce empty miles.

Adoption of AI and Automation: Leveraging AI and automation offers immense potential for DFM platforms to improve efficiency, predict demand, and enhance user experience.

Conclusion

The Europe Digital Freight Matching Market is poised for substantial growth, driven by the need for digital transformation, cost-efficient logistics, and sustainability. While there are challenges such as market fragmentation and regulatory complexities, the adoption of AI, increasing e-commerce demand, and sustainability initiatives present lucrative opportunities for the market. As technology continues to evolve, the digital freight matching landscape will play a crucial role in shaping the future of Europe’s logistics industry.

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