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[techsciresearch]

Predictive Analytics In Healthcare Market To Grow With Technological Advancement During the Forecast Period – TechSci Research

Demand for analyzed data for advancing healthcare is driving the growth in Global Predictive Analytics In Healthcare Market in the forecast period, 2022-2026.

According to TechSci Research report, “Predictive analytics in healthcare Market - Global Industry Size, Share, Trends, Opportunity and Forecast, 2016-2026  Segmented By Application (Clinical Decision & Diagnosis Support (CDS), Risk Prediction & Scoring, Demand Forecast, Drug Discovery, Disease & Cancer Detection, Fraud Detection, Others), By End Users (Healthcare Providers, Healthcare Payers, Others), By Component (Hardware, Software, Services), By Deployment Mode (On premises, Cloud), By Region”, the global predictive analytics in healthcare market would potentially project an impressive growth in the forecast period, 2022-2026, with an impressive CAGR on the account of surging demand for the analyzed data for the effective and efficient healthcare services. Increasing demand for the effective patient care, increasing chronic diseases and its remedies is further driving the growth of the global predictive analytics in healthcare market in the upcoming five years. Emergence of personalized and evidence-based medicine, growing need of increasing efficiency in the healthcare sector, and increasing demand to curtail healthcare costs by reducing unnecessary costs is further supporting the growth of the global predictive analytics in healthcare market in the next five years.

Predictive analytics in healthcare played vital role during COVID-19 pandemic in response to defense against the widespread virus. The enormous data raised due to the increasing number of patients helped the researchers and pharmaceutical product providers in analyzing the effect of virus and the vaccines thus generated. Predictive analytics in healthcare sector enables the healthcare providers in analyzing the situations and changing conditions of the patient under observation. The method also aids various investment bodies in deciding and finalizing their future investment plans related to healthcare industry. The demands, uses, and requirement of the equipment, technologies, methods, etc.

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The global predictive analytics in healthcare market segmentation is based on application, end users, component, deployment mode, competitional landscape, and regional distribution. Based on application, the market is further bifurcated into clinical decision & diagnosis support (CDS), risk prediction & scoring, drug discovery, disease & cancer detection, fraud detection, and others. Clinical decision & diagnosis support (CDS) is utilized by the healthcare providers to estimate the risk percentage to an individual’s health. These data also help the patients and caregivers with post operation issues like surgical site infection and poor physical health, etc. Moreover, with clinical data analytics, patients can explain their health conditions to different doctors repeatedly. This can be achieved through an acute analysis of their clinical data, further providing preventive care.

IBM Corporation, Unitedhealth Group, Inc., Oracle Corporation,      Cerner Corporation, Microsoft Corp., Allscripts Healthcare Solutions, Inc., Verisk Analytics, Inc., Medeanalytics, Inc, Information Builders, Inc., SAS Institute, Inc., Health Catalyst, McKesson Corporation, Wipro, Ayasadi, Conifer Health Solutions, are some of the market players holding the major shares of the global predictive analytics in healthcare market. Market players are actively involved in the research and technological development in the product developments. The advanced technology has made it possible for the industry to provide excellent services through predictive analytics in healthcare. Further advancement would aid the market value and brand establishment in the future five years. New market players may focus on the research and development to provide options that satisfies the consumer demand as well as benefits the market players in building their brand value. Other competitive strategies include mergers & acquisitions and new product developments.

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 “North America is anticipated to hold the largest revenue shares in the future five years. The healthcare industry is rapidly evolving. The advanced methods, along with the streamlined healthcare systems, updated regulatory policies and availability of trained workforce are some of the major markets driving factors currently aiding the growth of the global predictive analytics in healthcare market. Asia Pacific region is expected to register fastest growing CAGR value and exhibit impressive growth in the next five years on the account of reformed policies and economic developments. The region also supports booming IT industry and the prevailing IT outsourcing services are expected to further substantiate the growth of the global predictive analytics in healthcare market,” said Mr. Karan Chechi, Research Director with TechSci Research, a research based Global management consulting firm. 

“Global Predictive analytics in healthcare Market - Global Industry Size, Share, Trends, Opportunity and Forecast, 2016-2026 Segmented By Application (Clinical Decision & Diagnosis Support (CDS), Risk Prediction & Scoring, Demand Forecast, Drug Discovery, Disease & Cancer Detection, Fraud Detection, Others), By End Users (Healthcare Providers, Healthcare Payers, Others), By Component (Hardware, Software, Services), By Deployment Mode (On premises, Cloud), By Region”, has evaluated the future growth potential of global predictive analytics in healthcare and provides statistics & information on market size, structure and future market growth. The report intends to provide cutting-edge market intelligence and help decision makers take sound investment decisions. Besides, the report also identifies and analyzes the emerging trends along with essential drivers, challenges, and opportunities in global predictive analytics in healthcare market.

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[manabouttownjobs]

#Job: Coordinator, Improving School Attendance for Homeless Children (ISAHC) Pilot Program

Organization: BronxWorks

Reports To: Scott Auwarter (with additional supervision from Judith Samuels, PhD, project consultant)

Location: Main location is in Manhattan, but travels to all of New York City is required

BronxWorks seeks a highly motivated, independent program coordinator who is committed to the goals of Improving School Attendance for Homeless Children (ISAHC) Pilot Program: assisting children living in New York City homeless shelters by reducing barriers to school attendance and success.

BronxWorks, in collaboration with Gateway Housing and others is participating in a pilot program to improve school attendance for children in homeless shelters that includes an independent program evaluation. BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, they feed, shelter, teach, and support our neighbors to build a stronger community. Gateway Housing seeks to achieve transformation of homeless services, coordinates, and shares findings as well as provides technical expertise on all aspects of its initiatives to participating providers, government and the affordable housing community at large.

Gateway Housing and its participating service providers have been examining how they might have a positive impact on homeless families while in shelter by implementing a new model of service. Despite primary focus of myriad resources directed to housing stability and exiting shelters, they are not producing system - wide positive results. Gateway Housing has concluded that a more effective and efficient service model in shelters would be to focus on an outcome that can be directly and significantly impacted: school attendance of students in temporary housing school, which has a high likelihood of resulting in other positive family outcome. Along with BronxWorks, this project is a collaboration with some of the premier homeless family shelter providers in NYC. 

The ISAHC model is designed to focus on improving school attendance for children living in New York City Tier II homeless family shelters, additional expected outcomes include shelter stays and more useful whole- family assessments while in shelter. The Coordinator will help to implement the model, working with shelter-based staff as well as the Department of Education (DOE). The three family shelter providers participating in this pilot program are: BronxWorks, HELP USA, and Women in Need (WIN).

The ISAHC model with the input and assistance of organizations that work with homeless families, especially those who have responsibility for ensuring school attendance of homeless children living in shelters. The model also has benefited from input of policymakers and program experts at the New York City Human Resource Administration (HRA), Department of Homeless Services (DHS), DOE, Advocates for Children of New York, and the three participating shelter provides organizations.

SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The ISAHC Program Coordinator will assist the ISAHC program teams at three (3) homeless family shelters in New York City participating in the Pilot Program. The ISAHC Coordinator will work with each of the teams, assisting with weekly team meetings to ensure use of the principals of the model, concepts from the training sessions, absentee data reports and tools as prescribed. The ISAHC coordinator will also identify solutions to attendance challenges that cannot be solved by a team due to needed system or policy changes. The ISAHC coordinator also will ensure that schools local to the shelters participating in the pilot program are informed and kept up- to- date on the work and progress of the ISAHC teams. The coordinator will meet with school principals and other school staff members as recommended by the principals.

The ISAHC Coordinator will have a “home base” location in Manhattan but will be required to travel throughout New York City to attend meetings and work with ISAHC team members. The Coordinator will be required to input data into a database and produce reports with simple analytics.

JOB QUALIFICATIONS:

Education Background: Master’s degree in social work, social sciences, public health, public administration or related area, or currently enrolled in a Master’s program.  Bachelor’s degree candidates with substantial experience are also encouraged to apply.

Experience: Minimum of three (3) years experience working with homeless families and/or students in temporary housing is preferred.

Skills required:

· Demonstrated leadership within a complex, problem-solving context

· Data analysis and reporting, including use of Microsoft Excel to develop of tracking reports and perform simple data analysis

· Excellent computer skills using software such as Microsoft Excel, Word and PowerPoint  

Additional skills preferred:

·  Understanding of the New York City homeless service sector 

· Knowledge of education requirements for students in temporary housing and navigating the New York City education system  

Applicants are required to submit: resume, cover letter, writing sample, description of work using Excel to analyze data. Candidates who are asked to interview may also be given a brief writing and data analysis test.

[writtenbyalex-nicole]

Working Through the Crisis

by Alex-Nicole Edwards

     In his house in Staten Island, New York, Sean Edwards is finally taking a break. As an aircraft maintenance technician, he is considered an essential worker by the state of New York. His employer, one of the largest cargo airlines in the world, is allowed to stay open during the COVID-19 shutdowns. This means that he still has to commute to his job, at Newark Airport in New Jersey, every day. But right now, he’s relaxing at home for a week before he has to go back to work.

    For many Americans, going back to work would be a welcome opportunity. The unemployment rate in the U.S. is at a record-breaking high. Millions of people are out of work, money, and hope. While Sean realizes that he is in a better position than most, earning an income during this uncertain time, it doesn’t come without risks.

    He thinks that his employer, like many others, was unprepared for the pandemic. Resources like hand sanitizer and disinfectant wipes, which used to be available in abundance on the job, ran out quickly at the start of the panic. The only thing the company had to offer was disposable gloves. So, he took it into his own hands to minimize his risk of contracting the virus at work.

    All of his meals are consumed at home now. He eats before he leaves for his shifts so that there is less opportunity for him to infect himself by touching his face. When he leaves the house, he always wears a mask and changes his gloves regularly. He doesn’t take the shuttle bus provided to employees, which transports them from a remote parking lot to the job facility in five minutes. Instead, he walks for ten to twelve minutes by himself so that he isn’t in an enclosed space with other people. When he gets to work, he puts his street clothes into one of his lockers and takes his work clothes out from the other. He stays in his work van as much as possible and communicates with his coworkers mostly through handheld radios, phones and tablets. When he gets back home, he leaves his street clothes in the garage and when he does his laundry, he washes them separately from everything else.

    Eventually the company’s response to the pandemic got better and they started providing their employees with more essentials, like hand sanitizer and surgical masks. Sean customized his mask to be more effective by adding a pocket on the inside and putting a filter from an HVAC system in it. Eventually, his employer got a hold of the highly coveted N-95 masks and issued them to of all the employees on his team.

    Although he feels safer now that the company is taking more action, there is still a considerable risk of contracting the virus on the job. Several of the employees in his 2,000-person facility have already tested positive for coronavirus. Some of them are coworkers that are a part of his 80-person team. One of them is his colleague that he used to share a work van with. At least ten of the people at his facility have passed away due to COVID-19.

    While the number of cases in the New York area is steadily decreasing, Sean still feels like we need to be careful going forward. He’s all for reopening businesses, as long as it is done in a controlled and logical way. He thinks that Governor Cuomo has been doing a great job handling the crisis and agrees with his plan to reopen slowly. It’s important to him that we not act too hastily, or drop our guard when things start looking up. For now, though, he’s just happy to be safe at home for a while.

    In her apartment in Brooklyn, New York, Joanne Bridgewater has turned a part of her living room into a cubicle. On her computer desk, in the narrow space in front of her personal desktop, sits a monitor and a laptop. The monitor had to be shipped to her a few weeks ago from her office in Manhattan. The laptop came home with her two months ago, when her employer announced that, due to COVID-19, employees would be working remotely.  She has them setup side by side as a dual monitor, the way the computers on her desk at work were arranged. She wears a headset that makes her look like a call center representative and uses it to talk with her coworkers on their daily skype calls. This is her new office.

    She is another one of the fortunate Americans who have gotten to keep their jobs during the pandemic. She’s an accountant, so most of her work is done on the computer. Although it seems like she would have had an easy time transitioning to working from home, it was anything but.

    Before she was sent the computer monitor, she did all her work on her company laptop. The screen is small, and her vision is poor, which made it hard to read the large excel spreadsheets that her company uses to store information. Before they had scheduled calls, communicating with her coworkers was a mix of long emails threads and missed phone calls. Her employer, like most, was not prepared for the shutdowns.

    While she and her coworkers ­are now more acclimated to working remotely, not everyone has gotten on board. Many of her company’s clients and vendors still send important documents through the mail, which means that someone has to be in the office to sort through it. Her team arranged for a different person to travel to the city every week, but many of her coworkers live out-of-state and don’t want to make the long commute. So, Joanne became the only person willing to make the trip.

    Every week, she drives for forty-five minutes to get to the office. She goes in the darkest hours of the morning, when the city is quiet and empty. She spends hours sorting through the mail, pulling out checks that need to be deposited, and sending copies of invoices to her coworkers. Oftentimes, she doesn’t get home until right before dawn.

    While she’s grateful for the source of income, she feels like she’s working more than ever before. Now that there are no scheduled shifts, she finds herself getting up earlier to start working and logging off well into the night. One of her supervisors recently resigned, and much of his work has fallen on her. The company is onboarding a new client, which means that she has to go through a 10-day training course on her down time. There is no longer a boundary between work hours and personal time. While she does enjoy being able to work from home, she wishes she had more time for herself.

    At her family’s house in Union, New Jersey, Gabrielle Francois is working – but not for pay. The department store she works for in Manhattan was shut down months ago, along with all other non-essential businesses, due to the pandemic. She received disaster pay for a couple of weeks after that, though not the amount that she would make regularly. The stimulus check she was rumored to receive is weeks late and she doesn’t know for sure if she even qualifies for it. Applying for unemployment has been a confusing and frustrating process. The only thing she can do now is work on herself.

    She’s been cleaning and organizing the house. She’s been teaching herself French. She’s been taking online classes to learn about fashion buying and how to use Microsoft Excel. She’s been updating her resume and applying to jobs. She’s been busying herself and trying not to think about how worried she is.

    After she stopped being paid by her employer and it was announced that they were temporarily furloughing their employees, Gabrielle decided to file for unemployment. It wasn’t a process she had done before, and she didn’t even know which state to file in. After looking it up, she applied on the New York state unemployment website – or at least she tried to. Every time she would try to apply, the website would crash, or the server would time out and reset her application. This went on for weeks. She tried to apply every day, only to become more and more frustrated. When she tried calling the unemployment office, she always got a busy signal or was left on hold indefinitely. On the day that she finally got through to someone, the representative didn’t have answers to any of her questions and hung up on her.

    Fed up, she sat down one day to try the online application once again. For three hours, she sat in her room applying and reapplying until it finally went through. She had finally succeeded! She just had to wait to hear back from them. A few weeks later she received $600 in unemployment benefits from the state of New York. She hoped that meant that she would be receiving more soon.

    Finally, she got a letter in the mail. “Your claim has been denied.” They said that she hadn’t earned enough money working in New York in the past year to qualify for benefits. She had worked all of last year, but it was split between her old job in New Jersey and her new one in New York. She wasn’t sure what to do. She had bills and credit cards to pay off, and she was running low on funds.

    A week later she received an email stating that she was now eligible for unemployment benefits and to file a claim. She was confused – they had just denied her. But while this inconsistency was annoying, she was just grateful to finally be making progress. She filed her claim over the phone that day and is waiting to hear back from them.

    She hopes that the email was a sign that things will be turning around soon, and that she’d be getting the help she needs. But, based on her experience, she’s taking it with a grain of salt.

[socialjusticeartshare]

The Amount of Money Being Made Ripping Migrant Families Apart Is Staggering

Immigration enforcement agencies’ budgets topped a whopping $23.7 billion in 2018—and a lot of that is being funneled back into the private sector.

Silas Berkowitz happily worked for Microsoft for nearly five years as Support Lead for Outlook Mobile, training other Microsoft employees to assist customers. But as news began to spread, in the summer of 2018, of the thousands of cases of family separation, as well as the mounting deaths of migrants in ICE custody, Berkowitz was horrified to realize that the company he worked for was providing services directly to ICE.

Microsoft’s Azure cloud-computing software was “mission critical” for ICE’s operations, as Berkowitz explained to me, and the agency paid Microsoft nearly $20 million for its use. The software, according to Microsoft’s Azure Global Corporate Vice President Tom Keane, would allow ICE officers to make “more informed decisions faster,” as well as “enabling them to process data on edge devices or utilize deep learning capabilities to accelerate facial recognition and identification.” That didn’t sit well with some Microsoft employees, including Berkowitz, and they started to express their dismay.

Microsoft CEO Satya Nadella, in trying to assuage his employees’ concerns, claimed that “Microsoft is not working with the US government on any projects related to separating children from their families at the border.” But to Berkowitz, the statement “abdicated responsibility,” and he became so “highly disturbed” with his company that he quit.

Microsoft, however, is not alone in corporate America when it comes to enabling ICE and Customs and Border Protection operations. In fact, corporations like Accenture, Boeing, Elbit, G4S, General Dynamics, IBM, L3 Technologies, Lockheed Martin, Northrop Grumman, Palantir (with software provided by Amazon), Raytheon, and UNISYS are among the hundreds of companies who are facilitating the migrant detention and deportation machine—and have been raking in, from 2006 to 2018, more than a combined $45 billion, dispersed among nearly 100,000 separate contracts with CBP and ICE. Besides being an enormous expenditure of taxpayer dollars, this sum also represents an unprecedented and ever-increasing reliance on for-profit companies in carrying out the government’s immigration crackdown.

MIGRANT CRISIS

MEXICO’S CRACKDOWN IS MAKING THE MIGRANT CRISIS WORSE

John Washington

Immigration enforcement budgets have ballooned from $350 million in 1980, to $1.2 billion in 1990, to $9.1 billion in 2003, to a whopping $23.7 billion in 2018, all going into what has become our border industrial complex. Those budgets then annually funnel $2.32 billion back to the private sector through federal immigration, corrections, and detention contracts.

Two new reports, “More than a Wall: Corporate Profiteering and the Militarization of US Borders,” by journalist Todd Miller and released by the Transnational Institute, and “Detained for Profit: Spending Surges Under U.S. Immigration Crackdown,” by Alan Zibel and released by Public Citizen, detail which corporations are benefiting from the border cash cow, as well as how their lobbying efforts are pushing lawmakers to continue funding lucrative immigration enforcement.

As “Detained for Profit” lays out, federal contract revenue for 10 major private corporations has risen 17 percent just since Trump took office, and is more than double what those companies earned in 2013. While the rise began under Obama’s watch, “under Trump, spending has ramped up even more as federal government has pressed ahead with sweeping efforts to constrain the flow of immigration to the United States.”

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REV0LVING DOOR

This system of profiteering off the border industrial complex is abetted by a well-established revolving door between government and the industry. As Miller makes clear in “More than a Wall,” ex-government officials, sometimes top brass, are often either head-hunted by corporations or willingly wade into the quagmire of the lobbying industry themselves. Since 2006, “177 people have gone through the DHS revolving door and 34 have worked both for the House Homeland Security Committee and for a lobbying firm,” the report notes. Just from 2003 to 2017, four CBP commissioners and three DHS secretaries went on to work in homeland security corporations after leaving government.

One of the most striking examples, and not mentioned in the report, is John Kelly, former DHS secretary and then former White House chief of staff—for a while, the so-called “adult in the room”—who joined the board of directors of Caliburn International, the for-profit parent company that runs detention centers for unaccompanied minors, including the “emergency shelter” for kids in Homestead, Florida. The period Kelly was in office, from July 2017 to December 2018, as Think Progress noted, was “a stretch of time that saw the Trump administration’s aggressive tactics against immigrants ramp up,” while, simultaneously, the average length of stay for an unaccompanied child migrant in US custody “skyrocketed.” The company that ran Homestead, a subsidiary of Caliburn, also happened to land a contract, in that same period, for a whopping $222 million.

Earlier this year, Amnesty International detailed the Trump administration’s “attempt to strip away the individual humanity, dignity, and sense of security” of child migrants who were locked up in the for-profit Homestead facility, as their report, “No Home for Children,” explained. Though there remains a 20-day maximum on how long unaccompanied children should be kept in temporary emergency facilities—which was Homestead’s designation—the average length of stay for unaccompanied children in Homestead ranged up to 89 days, while some children spent more than 200 days in the facility. For each child locked up in Homestead, the facility charged the government $750 dollars a day. By this past September, though all the children were transferred out of Homestead in August, the Trump administration has paid more than $33 million dollars to keep the facility running, according to the Miami Herald. Those are spoils used, in part, to pay Kelly.

The border profiteers are also adept at lining politicians’ pockets: The border-security corporate giants, especially Lockheed Martin, General Dynamics, Northrop Grumman, Raytheon, and Boeing, are the biggest campaign contributors to members of the House Appropriations Committee—the congressional body that regulates expenditures of the federal government. Between 2006 and 2018, these companies contributed a total of $27.6 million just to members of the committee.

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Texas Democrat Henry Cuellar, to take just one example, received large campaign contributions from GEO Group and CoreCivic ($55,690), Northrop Grumman ($13,000), Boeing Corporation ($10,000), Caterpillar Inc ($10,000) and Lockheed Martin ($10,000). Not surprisingly, Cuellar has been one of the loudest Democratic voices pushing for technological solutions to border security. The top border wall construction companies are also partisan altruists—donating most generously to Republican lawmakers with anti-immigration agendas.

Corporations and the ex-government officials on their boards are not the only ones making money, either. With such large sums spilling out of the border agencies’ coffers, universities and research institutes have also benefited through nine Centers of Excellence on Borders, Trade, and Immigration. Just in 2017, universities received nearly $100 million for research and development. The schools who have taken advantage of this funding include the University of Houston, the University of Arizona, the University of Texas El Paso, the University of Virginia, West Virginia University, the University of North Carolina, the University of Minnesota, Texas A&M, Rutgers University, American University, the Middlebury Institute of International Studies, as well as the Migration Policy Institute.

FIGHTING THE BORDER INDUSTRIAL COMPLEX

When Silas Berkowitz left his job at Microsoft, he dove head-first into protesting the company and the many other corporations collaborating with ICE and Customs and Border Protection. And he is not alone: Efforts have been growing in cities across the country to name and shame the corporations participating in the border industrial complex. In September, Berkowitz was among 76 people arrested outside of Microsoft’s Fifth Avenue store—he was charged with disorderly conduct and fined $125 dollars.

Protesters have had some success already: Last year, they pushed particularly hard on JPMorgan Chase, which was providing capital to the private prison companies expanding operations in an historic upsurge of immigration detention. Make the Road New York, Corporate Backers of Hate, and Families Belong Together rallied supporters to Chase bank headquarters and even showed up at CEO Jamie Dimon’s Manhattan home. After a long campaign, the pressure successfully pushed Chase to disinvest from Geo Group and CoreCivic, the largest for-profit immigration detention corporations. As of this August, seven other major banks have pulled out funding—representing an estimated $2.35 billion of credit—from both companies, and Fitch Ratings downgraded their credit ratings to “negative.” The stock prices of both companies has fallen 30 percent since the summer.

And yet with the Trump in office (for now), and with record numbers of people detained by ICE on any given day (over 51,000), the private companies helping the government “secure” the border and lock up immigrants have found other sources of capital and haven’t changed their business model. As Amanda Gilchrist, spokeswoman for CoreCivic, recently told The Washington Post, the company’s “fiscal health has been unaffected by these bank announcements, and we have seen a positive response from many other banks that are interested in working with us.”

Jesse Ortiz, an organizer with Cosecha—a pro-immigrant organization—which has been involved in a number of protests against Amazon, Palantir, and Microsoft in the past year, explained to me that the recent swell of these protests, in New York at least, came out of the push to block Amazon from installing a new headquarters in Queens (Amazon provides its Rekognition software to Palantir, which works directly with ICE). Ortiz and other Cosecha organizers hope to highlight the links between “everyone’s life and these companies who are doing business with ICE.” Moving beyond the slogan of #AbolishICE, Ortiz and other organizers have asked themselves how to actually achieve that abolition. They realized that ICE depends not only on financing from banks but also on some of today’s ubiquitous technology and software companies. And yet a targeted focus on household names is still missing much of the picture: the construction, transport, surveillance, and arms corporations, as well as, of course, the agencies and lawmakers themselves, are the primary actors in immigration enforcement. As Miller puts it in his report, “Modern US border control involves much more than a wall.” It is “an extensive technological border-control infrastructure that penetrates deep into the US interior and into the border regions of Mexico as well as countries in Central America and the Caribbean and beyond.”

“We will be judged by what we did, both individually and as a nation,” Emmy Hammond, a DSA member who participated in two protests against corporations doing business with ICE—and was twice arrested—told me. Explaining what was driving her to put herself at legal risk in calling out these companies and demanding that they stop doing business with ICE, Hammond emphasized, “It’s not just family separation that’s evil. We could stop family separation tomorrow, and what is happening would still be inhumane.”

As Berkowitz put it, “In the face of massive state oppression and violence against a vulnerable group, I could not imagine how a population sits by and doesn’t urgently rise up to change the status quo.” One step towards that change, these new reports make clear, is expanding protest beyond Microsoft, Amazon, and the banks, and to the military (and immigration enforcement) giants like Raytheon, Boeing, and Northrop Grumman—some of whose latest and most lucrative wars are not on distant shores but right on our borders.

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[owenstrachan]

The Manhattan Tech Support Guide to Microsoft Office 365 – Part 1

There are major changes taking place in the business world, as companies strive to control costs and increase productivity with new technologies, while also making the most of an increasingly mobile workforce.

Microsoft Office 365 is a very rare tool that helps businesses accomplish all three of these goals. The latest iteration of the popular Microsoft Office productivity suite, Office 365 has been re-designed from the ground up to help businesses take advantage of the latest developments in cloud computing, adopt more collaborative work arrangements, and streamline their IT budgets.

With over 155 million users globally, including 91% of the Fortune 100, Office 365 is now the world’s most popular productivity suite. Despite its widespread popularity, we find that many businesses still don’t understand the many ways it can help them work faster and more effectively.

Microsoft Office 365 Positions Businesses for Optimal Cloud Productivity

Microsoft Office 365 has been built comprehensively to help make the power of the cloud more accessible. What is the cloud? It’s a way of storing applications and data in remote data centers — in this case, Microsoft’s own professionally-maintained data centers — where they’re easily accessible from computers, laptops, and mobile devices.

Whether you’re a small company or a large one with hundreds of employees, Microsoft Office 365 provides a range of concrete advantages over on-premise versions, like Office 2019. This includes easy integration with other cloud services, low maintenance requirements, ease of installation, and more.

Flexibility and Scalability

Office 365 is a software-as-a-service (SaaS) product, which means that you purchase the software on a subscription basis based on the number of employees in your organization. Eliminating the up-front cost associated with traditional software licenses helps you control capital expenditures, while also helping to ensure that you don’t pay for unnecessary software.

Faster and More Robust Collaboration

Microsoft built Office 365 to facilitate collaboration. Microsoft Teams is an application within Office 365, which includes tools for business messaging, VoIP calling, video meetings, and instant file sharing. But that’s just the start. The ability for several people to work on a Word or Excel document together (called co-authoring) has also received a major boost in Office 365, with a series of new functions for real-time cooperation and version tracking.

Powerful New Versions of Familiar Office Applications

At the core of Microsoft Office 365 are improved versions of already familiar software applications, like Microsoft Word, Excel, Power, and PowerPoint. These new applications provide a familiar interface, allowing employees to start using them right away without additional training. They also include a variety of new features – here are some of the more interesting and impactful new features in each application.

Microsoft Word

Microsoft Word 365 includes a range of new features for making document editing processes smoother, such as allowing the editing of PDF files by automatically converting them to .docx format, better integration of language translation services, and a powerful text-to-speech engine for finding typos and grammar errors in documents. In addition, there are also features designed for mobile users, like Microsoft Ink, which allows you to use your finger or a pen to intuitively edit a document like you would correct a school paper while on the go.

Microsoft Excel

Excel comes with a range of new tools, many of which are designed to improve business analytics processes. The most important is an improved selection of data visualization options, located in the “Insights” menu. Other notable new features include the addition of funnel charts, which are specialized for demonstrating changes in sales and marketing processes, 2D maps, and the ability to publish from Excel directly into PowerBI, Microsoft’s business intelligence tool.

Microsoft Outlook

For many years, Google G-Suite users have bragged about their ability to add new functionality to Gmail using add-ins. Now, Outlook has similar functionality, allowing applications like Trello, DocuSign, and Translator to interwork directly with Outlook 365. Other powerful new features include direct integration with LinkedIn, allowing your staff to gather information about people outside your organization with ease, and a new artificial intelligence (AI) assistant that will help you schedule meetings and quickly find a time that’s free for all parties.

Microsoft has maintained a very aggressive update schedule for each of the Office 365 applications, rolling out new features every month. The ability to enjoy those features immediately, without having to download and update the Office software on each PC and device individually is another huge benefit to Office 365.

Better Tools for Ensuring Robust Security or Compliance

Until recently, businesses were skeptical of cloud computing because of the security risks inherent in sharing critical business data on the Internet. Today, those concerns have largely disappeared. Microsoft has made great progress toward security and eased the compliance burden of its users. Here are some examples.

After several years of disappointing phishing results, Microsoft made a hefty $1 billion investment to increase email security. The results have paid off. According to an analysis of over 400 billion phishing emails, the email filters in Microsoft Office 365 have caught over 5 billion phishing emails, putting them ahead of other leading providers.

Microsoft has gone to great lengths to ensure that its data centers are compliant with ISO 27001, EU Model clauses, HIPAA BAA, and FISMA. Prioritizing compliance has won Office 365 praise from professional groups like the American Bar Association, and respect from financial services firms, who are now a leading adopter of Office 365.

Want to Learn More about Office 365? Talk to Our Experts!

We’re a certified Microsoft partner and have helped hundreds of businesses in NYC get the most out of Office 365 and the entire family of Microsoft Products. If you’d like to speak with our experts about migrating your business to Office 365 or have some questions, we can help you with, we’re always available!

Call us at 212-299-7673 or email us at info@manhattantechsupport.com

The post The Manhattan Tech Support Guide to Microsoft Office 365 – Part 1 appeared first on Manhattan Tech Support.

from Manhattan Tech Support https://www.manhattantechsupport.com/blog/the-manhattan-tech-support-guide-to-microsoft-office-365-part-1/

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[technicaldr]

The Time to Stop Relying on Spreadsheets Has Arrived

Microsoft Excel is used for a wide variety of tasks, from visualizing business data, to tracking work expenses and managing books. But in the age of cloud-empowered productivity and pervasive mobile devices, is the humble spreadsheet keeping pace? While many accountants still seem to enjoy using them, there’s a huge number of tasks that spreadsheets are ill-suited for, like business reporting and project management. Let’s take a closer look at how spreadsheets may be hurting your business, and why custom software that’s powered by a robust database is usually the better solution.

Spreadsheets are Highly Error-Prone

Have you heard of “dueling spreadsheets”? It’s a term that describes when two different versions of the same spreadsheet contain conflicting data. This is an unfortunately common scenario that can arise in a few different ways.

The most common is when spreadsheets aren’t being stored in a centralized location. If one employee downloads a spreadsheet that contains today’s data, but the next day another employee downloads a copy with tomorrow’s data, then a conflict between these two datasets is likely. The problem of dueling spreadsheets is also common when people add or delete information to a single spreadsheet then share it with others via email or cloud file-sharing systems. Which version is which? It’s hard to know.

Because spreadsheets were not built with the security or integrity of data in mind, and offer no reliable way to audit changes, the problem of errors is extremely common. According to MarketWatch, as many as 88% of spreadsheets contain an error, a problem that’s grown so severe; it’s even led to the formation of an organization specifically to address the issue of spreadsheet mistakes.

Spreadsheets Waste Time

According to a report by research and advisory firm Ventata, 44% of businesses struggle with managing their spreadsheets. Their research found that the average employee spends 12 hours a month looking for and correcting errors in spreadsheets. You can read more about that in their blog post here.

In some situations, that 12 hours a month might even be low. Microsoft Excel is not just spreadsheet software, it is, in fact, a Turing complete programming language. If your employees are not experienced Excel users, then the time required to check Excel files for problems could be even greater. Compare these wasted staff-hours with the return of customized software, which provides increased benefits as your company scales, and the problem of spreadsheet error only intensifies.

Spreadsheets Can Lead to Catastrophe

Big businesses have lost enormous amounts of money because of mishandled spreadsheets. Take for example the 6 billion-dollar loss that JP Morgan Chase incurred during the “London Whale” incident, which experts attribute in part to the improper use of spreadsheets. There are many examples of poor Excel usage leading directly to financial losses, such as this 24-million dollar cut and paste error at Canadian power company TransAlta, as well as others.

According to the white paper, Capitalism’s Dirty Little Secret, by global financial modeling and forecasting company F1F9, 1 in 5 businesses have lost money because of spreadsheets. Any loss due to spreadsheet errors, even the relatively small ones that occur at SMBs, should be considered unnecessary and could easily have been avoided with custom software.

Contact Details :

inquiry@technicaldr.com or 877-910-0004 www.technicaldr.com

Custom Business Software Addresses All the Shortcomings of Spreadsheets

There’s evidence that shows as a business grows, it becomes more susceptible to financial losses due to spreadsheet errors. Instead of relying on spreadsheets, with all their inefficiencies and pitfalls, growing businesses must look to custom software and database solutions to provide the reliability and efficiency they need to scale. Let’s look at some of the most important benefits custom software can provide.

1 – Purpose-Built for the Future of Your Business Software that’s specifically designed to improve the operations at your company does so much better than any off-the-shelf product can. Custom software not only responds to the workflows and business rules of your team, it also simplifies your employee training programs by reducing the number of applications your employees need to learn. These are key points that Excel lacks. Don’t adjust your company workflows or personal habits to suit your software — it should be the other way around.

2 – Empowered Data Discovery The future of productivity points toward deeper integration between data from mobile, IoT, and cloud applications. Unlike Excel, which requires a great deal of skill to use, and doesn’t provide the power most businesses need, custom software sitting atop a database that’s tailored to your requirements can help tie all those sources together and provide a strong foundation for artificial intelligence and analytics.

3 – Security and Compliance Controls Excel spreadsheets lack stringent access controls, so once your data is exported to Excel, it’s much harder to ensure proper security. The security weaknesses in spreadsheets can have important compliance ramifications for companies in regulated industries, such as finance or healthcare. In comparison, custom software can be built to meet even the strictest security requirement, ensuring seamless integration with your existing network and compliance controls.

4 – Custom Software is Cost Effective Mentioning customized software makes people instantly think of expensive enterprise solutions that are available to only the largest businesses, but this is far from reality. Today, custom software solutions are readily available to SMBs and often provide cost savings over per-license commercial software. The software development division of Manhattan Tech Support, Exceed Digital, has developed an innovative payment model that allows companies to purchase software on a monthly subscription basis. Would you like to know more?

NYC’s Custom Software Development Partner

Manhattan Tech Support doesn’t just manage the IT and network infrastructure of businesses throughout greater NYC, we also provide world-class software and database development servicesto businesses throughout the United States.

If you want to streamline the flow of data through your company and empower your team with better, more intuitive software, we encourage you to call us at 646-439-3767. We’re always available to help businesses better understand the software development process, and provide them with the expertise they need to make the transition to custom software a success. We look forward to speaking with you!

Technical Dr. Inc.'s insight:

Contact Details :

inquiry@technicaldr.com or 877-910-0004 www.technicaldr.com

[medina87medina-blog]

Microsoft Is actually Placing Cortana Machine Learning In A Fridge

When his five-year-old child created a treehouse by herself in Minecraft, Joel Levin, a personal computer educator at Manhattan's Columbia Sentence structure and also Preparatory University, got the idea to try integrating the Personal Computer activity right into his training plan at school. For those folks which could remember the Apple, it ran on an os phoned Apple Disk Operating System, this utilized the 6502 cpu, which neighbored end-of-life, yet just what was interesting to me as I was aiming to recognize just how perform individuals make use of the personal computer and exactly what perform they perform with this, a couple of interesting simple facts visited. If there is actually also a mote of a room explorer in you, Universe ablaze 2 is most definitely an essential game that will draw you in for a really good 20 hrs or two. But its movement to improve artificial driving intelligence to people standing simply underscores merely what does it cost? we have to shed on a raw, human, moving degree when our company turn over our car tricks for the really last opportunity. With the video game's launch in August 2013, creator Pixelberry Studios looked for to deliver youngsters a platform to talk freely about the sickness from bullying, and also to present that any type of students - irrespective of creed, alignment or rate of interests - may in real fact, be actually close friends. Your reasoning is actually kind of flawed right here (although I coincide your aspect.) I make certain there are actually lots of Jewish folks who are actually angered due to the Nazi flag or even finding the swastika- but that does not automatically indicate they would certainly prefer this written out of the background publications. Though the people I know that have attempted never ever really gave any sort of indicator. If you always keep winning ... and also not obtaining plundered you keep your sources and also are going to remain to level up quicker, consequently will keep participating in steadily tougher competitors. Howevered, even with all improvement, the great secret of machine learning is that while we commonly know the inputs as well as outcomes of a given complication, and also the explicitly programmed code to act as the intermediary, our team can not constantly pinpoint how the version is going coming from input to outcome.. Likewise, http://blog-sodrottelet.info possesses a fair bit from entropy, there is actually plenty of means to phrase traits ... I commend the initiative making programs less complicated to the layman, as well as the positive motives responsible for that ... I simply don't imagine folks approaching difficult programming tasks in something such as this any time quickly. Leaving apart the issue from restraint, the south has a beef with the North and the government govt establishing its will certainly on them. Excellent short article John, to which I might incorporate: Whatever the innovation, there is actually an extremely strong possibility that trainees are going to have a far more significant understanding from this in comparison to most supervisors and also teachers, especially when this concerns thwarting safety procedures. As you smooth up your Pokemon you'll be actually provided the option to know brand new combat steps. One more issue that individuals which are actually focused on the point of results are likely to view as inconsequential is actually the problem from Privacy. Argus turns your apple iphone into an innovative fitness device as that checks and handles your activities, meals, exercises, rest, hydration, weight and also vitals to reach your wellness targets. http://blog-sodrottelet.info/gyorsan-enyhiteni-a-labat-a-varyforte/ than likely that we'll observe exponential adoption from crawler technology, but human capital for involvement is both inevitable as well as important offer for sale and also customer help. In the very first week given that becoming available, over 700 people have actually placed purchases amounting to over $30,000. I have actually heard youngsters as well as females start shedding tears due to several of right stuff individuals claim. This produces a well-realized feeling of option and also consequence throughout Individual Transformation. You are going to must create a good eye to do effectively in Anna Montana, but this is actually a small price to pay out since the package is exciting. To earn breakthroughs, there is actually a certain quantity of threat involved, but as long as both researchers and social comprehend the threats and also discuss a common reason, we can easily remain to enhance and use this innovation for the improvement of the human race and to conserve lives. Our company released it in order to permit even more individuals delight in as well as download and install Defen-G." Defen-G development firm innodis said that the factor for the new version is to include new, exciting attributes to the application at a lesser price. In 2013, I took a DJI Nightmare 2 with me as well as was finally able to grab the scale from the gathering; in a few of the video I recorded, you could actually calculate hundreds of sharks on the surface.

[aboutacecareer]

Microsoft Excel Courses in NY

Crunch numbers like a pro with Ace Institute of Technology’s Microsoft Excel Course in NY. Our training programs focus on practice-based methods, with healthy challenges. Enroll today to check if you’re eligible for financial aid.

[digitalmark18-blog]

Manager of Youth Media Center

New Post has been published on https://britishdigitalmarketingnews.com/manager-of-youth-media-center/

Manager of Youth Media Center

The Manager of the Youth Media Center is responsible for the development of youth education programs, Youth Channel productions and related outreach activities. The manager also oversees day-to-day activities and manages timelines, resources, staff and schedules for all projects.

Reporting directly to the Firehouse Director, the Manager of the Youth Media Center supervises a four-person staff, participates in organizational planning to further strategic and operational goals and represents MNN at community events.

Education

Designs, implements and manages media curriculum, programs and community activities for young people, 16 to 24 years-old.

Assists in certification process for youth producers at the MNN El Barrio Firehouse.

Production

Coordinates and manages youth production and news teams for the Youth Channel. 

Oversees internship program for youth media producers.

Works directly with Manhattan youth organizations to produce programming about issues of concern to their constituencies.

Responsible for maintaining an up-to-date presence for MNN’s Youth Channel on MNN’s website, YouTube, Twitter and Instagram.

Outreach

Conducts outreach to Manhattan schools, youth and media organizations to inform them about resources and encourage participation in MNN’s programs.

Develops and builds relationships with educators, high school and college faculty, and other youth media organizations.

Represents the Youth Media Center at conferences and other public forums.

Administrative

Coordinates application process for youth programs and internships.

Develops and implements calendar of programs, workshops and special events.

Oversees logistics including scheduling, reserving rooms and studios, and preparing handouts. 

Ensures staff maintain database with up-to-date information and prepare monthly reports.

Conducts program evaluation and prepares written results.

Ensures that staff collects and compiles evaluations by students and instructors.

Supervises and evaluates full-time and part-time staff working with youth.

Assists with general upkeep and cleanliness of classrooms, studios, and equipment.

Performs other duties as directed.

Required Education and Experience

Bachelors’ degree in communications, video production, journalism, media or equivalent experience.

Minimum of six years experience in video training and production work in both studio and field production.

Community organizing or related experience in not-for-profit, community-based, cultural and/or public interest organization.

Experienced user of social media, including online video platforms.

Proficiency with Microsoft Office programs.

Bilingual, Spanish/English a plus

Other Job Requirements

Demonstrated commitment to working with grassroots youth and community organizations.

Experience in facilitation with youth.

Exceptional organizational skills with demonstrated ability to work independently, collectively and collaboratively.

Ability to stay organized while multi-tasking and working in a fast-paced environment. Excellent time management skills and ability to meet deadlines.

Outstanding verbal and written communication skills.

Ability to effectively manage a production crew across multiple productions.

Takes initiative to solve problems and has capacity to troubleshoot and make recommendations.

Position requires some evening and weekend work hours

Compensation:

Salary commensurate with experience. Excellent benefits.

To Apply

We are accepting applicants on a rolling basis. Send resume and cover letter to manager.ymc@mnn.org.

Due to the volume of applications, MNN may not be able to respond individually to each applicant. No phone calls please. MNN will contact selected candidates for interviews on a rolling basis.

About MNN El Barrio Firehouse

The MNN El Barrio Firehouse Community Media Center is dedicated to training Manhattan residents in television and other media, providing access to media production equipment and services, and facilitating the production of programming that gives voice to grassroots communities, ideas and concerns.

The Youth Media Center (YMC) at the Firehouse offers unique programs that educate young people about media’s essential role in society. With a focus on media education and production, the YMC offers young people opportunities to learn effective uses of media for advocacy and to produce media about issues impacting their lives. Youth-produced programs are cablecast on MNN ‘s Youth Channel as well as on social media platforms.

Manhattan Neighborhood Network is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Source: https://www.mediabistro.com/jobs/description/377152/manager-of-youth-media-center/

[retailtechnologytrends]

The Robots Are Coming To Corporate Finance

When you mention robots, most people think of Star Wars or those car-manufacturing assembly lines where giant, agile machines move heavy parts, make spot welds or secure bolt-on chassis. Robots have developed to the point where robotic process automation (RPA) is now coming to the world of corporate finance.

In finance, we’ve automated by implementing general ledger and enterprise resource planning (ERP) systems, as well as spreadsheet programs like Microsoft Excel. Yet many corporate financial processes are still stuck in the 20th century. Corporate finance teams spend about 80%of their time manually gathering, verifying and consolidating data, leaving only about 20% for higher-level tasks like analysis and decision making.

RPA will unleash a new wave of digital transformation in corporate finance. Instead of programming software to perform certain tasks automatically, RPA uses artificial intelligence (AI) to train and teach software robots to process transactions, monitor compliance and audit processes automatically. Machine learning, a form of AI, takes finance automation even further -- by building systems that have the ability to automatically learn and improve based upon new data and experience -- without being specifically programmed to do so.

According to a recent survey by Grant Thornton (paywall), corporate finance executives are embracing these new forms of finance automation, ranking AI and advanced analytics among their highest-priority planned investments, while many have already begun their digital transformations.

In the area of transaction processing, CFOs can use forms of RPA to optimize their accounts-payable and accounts-receivable processes. How a corporation collects from customers influences both cash flow and customer satisfaction. A CFO’s company may already do that well, but AI augments such expertise so that the company can collect as expeditiously as possible while maintaining good customer relations.

At the same time, a customer may make a duplicate payment, combine multiple invoices into one payment or pay the wrong amount. Manually correcting the errors in the general ledger system can take an enormous amount of time to sift through invoices, find the source of the errors or track down the customer to get the problem resolved. AI and machine learning could support finance teams by automatically tracking down the relevant information, finding the source of a GL problem and suggesting which payments to match to which invoices.

AI can also mitigate financial risks by stopping erroneous payments to vendors in near real time. For example, enterprises with $500 million in annual payments could be leaking anywhere between $500,000 and $2.5 million in cash from errors, fraud and misuse. Today, large organizations rely on manual sample audits of invoices and payments to mitigate risks. However, these sample audits encompass only a small fraction of transactions, thus finding little in the way of errors or waste in the process. However, AI can expand the scope of compliance monitoring and analysis, saving millions and preventing duplicate and fraudulent payments while stemming the tide of cash leakage.

AI spots microtrends and uncovers problems that humans often overlook. It augments what humans do and enhances their effectiveness, speed and efficiency. It’s similar to the revolution we’ve seen in manufacturing robots because the combination of automation and artificial intelligence in accounting is faster and more reliable than humans alone.

However, RPA doesn’t just automate operations -- it allows you to redesign and improve processes and even help educate humans about better ways to work more efficiently and make spending decisions.

For example, say you have an account executive who travels to New York City. It’s December -- the most expensive time of the year to visit New York -- and your executive spends $500 a night for her hotel room. That’s what you’d expect to pay for a hotel around Christmas. The AI-based system wouldn’t flag that trip as an anomaly.

But say your AE travels to New York a few months later, when hotel rates are typically lower, and again pays $500 a night. Armed with data from millions of expense reports, an AI system would know that this rate is extravagant for a trip to New York in March, flagging the transaction and informing her that the going rate for a quality hotel in Manhattan should be lower. The result is that in the future, the executive makes a better decision about where to stay and how much to spend. In this way, artificial intelligence steps in with the guidance an account executive needs to do her job faster and more efficiently, reducing risks and saving her company money.

In this way, AI can help teach employees to see patterns they’re not aware of and to understand the implications of their behaviors and transactions, so they make better financial decisions in the future.

Helping CFOs Get The Job Done

Company executives, too, can use AI to identify opportunities to improve company policies and procedures and to make better financial decisions. Forms of AI such as voice-enabled digital assistants like Siri and Alexa are now widely used by consumers. These devices are likely to find their way into corporate boardrooms and executive suites -- or even cubicles -- in the future. For example, CFOs could use digital assistants to access data analytics systems and instantly answer questions on the fly to drive strategy and decision making in a corporate board meeting and beyond. Just as software robots get smarter over time, AI technologies could also end up helping humans make more informed decisions and even get smarter, too.

AI isn’t a moon shot for your company. Thanks to increased computing power and improved machine learning algorithms, AI is becoming a reality for corporate finance teams, moving beyond “Do I need to take this risk?” to the point where the greatest risk is in not adopting AI -- because your competitors already have or soon will.

This article was originally published on Forbes

[edivupage]

Smart Strategies for Campus IT Support

Manhattan College and Western Kentucky University are saving time and money while delivering better IT support. Here’s how.

By Dennis Pierce

Hiring and retaining qualified IT staff and providing adequate user support are among the top priorities for campus IT leaders this year, according to the latest Campus Computing Project survey. But there are some key challenges standing in the way of these goals. For instance, three-fourths of campus leaders say their IT salaries are not competitive with the private sector—and only 10% say their technology training for students is excellent.

Manhattan College and Western Kentucky University are among the institutions that are overcoming these challenges. They’re using effective strategies such as student-run IT help desks and dynamic knowledge portals to save time and money while simultaneously improving the quality of their IT support.

Student-run help desks

At the 4,000-student Manhattan College, the ITS department’s client services team handles anywhere from fewer than 100 to nearly 200 requests for tech support each week. Because this number fluctuates so widely, the college supplements its two full-time client services employees with a few dozen part-time student employees.

Hiring and retaining part-time IT professionals to staff its help desk would be nearly impossible, says Richard Musal, director of client services and operations for the college. “It’s hard to hire a part-time person with the proper skills who would stay,” he explains.

Outsourcing the college’s IT support would be another option, but Musal has found success by relying on part-time student employees to staff its help desk instead.

A key benefit of this approach is that it’s less expensive for the college: Student employees are paid $9 an hour, which is far lower than the going rate for professional IT support, and the Federal Work Study program pays for the salary of students who qualify for federal aid. But another important advantage is that students are learning valuable workforce skills.

“Working in our IT department helps make them more attractive to employers,” Musal says.

The college advertises for help on its student job posting site, and applicants must go through a formal interview process before they are chosen. “We’re not looking for students who have a technical background in particular,” Musal says. “Instead, it’s more important to us that students have good customer service skills and are willing to learn.”

Once students are hired, they go through three to four hours of training to learn what they’ll need to know to be successful, and then they shadow a more experienced student for their first few shifts. “We always have a steady flow of candidates,” Musal says, noting that the college’s IT help desk is more than 90% student-run.

Some campus leaders might not be fully confident in putting their IT support in students’ hands. “The key is to empower students by setting them up for success,” he observes. “You have to let students run themselves—but also hold them accountable.”

Students who work in the help desk know that situations should not be escalated without the assistance of a manager, and they understand not only the sequence of problem-solving strategies but also the chain of command they should follow when executing these steps. “There is always someone that students can go to if they have a question,” Musal says.

Knowledge portals

Western Kentucky University serves 22,000 students and has 2,500 employees across three campuses. In August 2017, the Technical Support Services department of the university’s IT Division handled more than 6,000 IT-related requests and closed more than 4,000 support tickets.

“We have an ebb and flow to our work,” says Knowledge Coordinator Kaliegh Averdick. “It gets pretty intense at times, especially around the beginning or the end of a semester.”

To handle this high service volume, WKU has created an expansive knowledge base to get out in front of people’s questions as much as possible. This self-service portal includes hundreds of articles organized in 11 categories, such as Accounts & Passwords, Network & Wi-Fi, Email & Calendars, and Mobile Devices, and it’s continually updated with new information. “It’s a live document,” Averdick says.

When the university’s Microsoft Exchange email server was filtering important messages into peoples’ junk folder, the Technical Support Services department sent a message to the entire campus community, linking to an article in the knowledge base that explained how to fix the issue.

“In our communications, we try to link to these kinds of instructions as much as possible,” Averdick notes.

Even with a self-service portal, most people’s first reaction when they have a technology-related problem or question is to contact the help desk.

“In a perfect world, we would love every client to go to the knowledge base, search, and find a resolution to their problem,” she says. “But in reality, many people like to talk to someone to have their issue resolved. Still, we want to be as forward-facing as possible.”

Internally, the knowledge base has aided staff in two important ways: It helps preserve the IT Division’s institutional knowledge—and it has cut down on the amount of time it takes to train new IT service employees significantly.

“I only have to train them on the basics of the job, and not on how to resolve IT issues, because they can simply search the knowledge base for answers,” Averdick says. “We provide much more consistent service as a result, because everybody is getting their answers from the same place.”

Key IT insights

Manhattan College and WKU could not have enjoyed the success they’ve had without deriving key insights into their IT support operations. For instance, looking at historical trend data—such as the average number of tech support requests they have received during a given week in the semester—allows them to staff their help desks appropriately, and looking at average response times reveals how well they are providing service.

For both institutions, this insight comes from TeamDynamix and its IT Service Management (ITSM) software, which helps streamline IT service and support processes within a single, cloud-based platform.

At Manhattan College, the majority of IT service requests come in through email, although support staff also receive phone calls and walk-ins—and some people use the service catalog on the college’s website to request help. Support staff create a ticket within the ITSM platform, and whenever they update or comment on this ticket, the system sends an automatic notification to the client.

“The reason we’re running as efficiently as we are is a combination of the tools we use and the policies and procedures we have in place to ensure these tools are used effectively,” Musal says. “Where TeamDynamix comes in handy is that we can make reports on our performance over time. This allows us to make better decisions and to manage our employees—including our student employees—more effectively.”

For instance, Musal easily can see which support tickets have been open for more than a week. “When I meet with our team, I can review those tickets to make sure we are working to resolve them,” he says, “and our employees know to be prepared for those conversations.”

Averdick also uses the ITSM platform to help her keep WKU’s knowledge base up to date. The university has created a API for the platform that automatically updates all related Frequently Asked Questions documents whenever she or a colleague makes changes to an article in the knowledge base.

“We don’t have to remember all the places we need to update information,” she explains, “because we’re doing it from one spot.”

The post Smart Strategies for Campus IT Support appeared first on The Edvocate.

Smart Strategies for Campus IT Support published first on https://sapsnkra.tumblr.com

[lukekern64122-blog]

One Ugly House.

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[jobisitejobs]

Sales Professional for fast growing Marketing, Consulting & IT company with Sigma Ridge

The position listed below is not with New York Interviews but with Sigma RidgeNew York Interviews is a private organization that works in collaboration with government agencies to promote emerging careers. Our goal is to connect you with supportive resources to supplement your skills in order to attain your dream career. New York Interviews has also partnered with industry leading consultants & training providers that can assist during your career transition. We look forward to helping you reach your career goals! If you any questions please visit our contact page to connect with us directlyJob Description Please read before you send a resume.This is a commission only role for outside sales.We pay our consultants up to 50% of the profit on their sales. Here are two examples for two employees with $2 million dollars in annual sales, and a 20% margin or $400k in profit:Employee 1 has a yearly salary of $80,000 and a commission structure of 10% on profit. His total annual compensation is $80,000 + $40,000 = $120,000Employee 2 has a 50% commission structure = $200,000If you rather make $200,000k and meet the following five qualifications, let's talk.Qualifications:1- Our mission statement is simple:Our mission is to enjoy what we do while creating value for our partners through passion, honesty, and dedication.This means, that we have a Zero Tolerance policy for jerks. Yep, we love money but we like our sanity more.2- Sales experience or a ridiculous desire to learn how to sell. This includes proper use of the CRM (Microsoft Dynamics)3- Positive attitude and self-motivated with a desire to work in a rapid-growth professional environment.4- Excellent communication, presentation, and negotiation skills5- A fast learner, someone that can figure things out by watching a youtube training videoAbout the role:We are hiring three people, for now. This is a great opportunity for someone to get on the ground floor of an organization with a lot of potential. You will be calling, emailing, and selling to C-level executives and decision makers. We are a firm that helps their clients with:Management Consulting ServicesMarketing services, digital, social, AdWords, website development, strategy (we are a Google partner)IT hardware and services (we are a Cisco, Microsoft, Dell, Lenovo, etc. partner) We use Microsoft Dynamics as a CRM tool You will work remote, on the road, and/or in our Manhattan office. You manage your own schedule Manage your client's expectations and follow up with them Complete outgoing calls to leads provided by the Marketing team. As many as 40-60 calls per day Attend networking events Schedule appointments Present products, services, and Sigma Ridge's Value proposition Company Description We are a team of individuals with over a hundred years of combined marketing, management and consulting experience. We have helped many of our clients increase revenue, profits, and to obtain a competitive advantage in their market.We are a selective team and unfortunately we do not take all client engagements. We only work with organizations where we truly believe we can make a difference. We work by doing a free exploratory call or site visit. We, then make a decision on whether or not to take on a project or engagement. If we cannot help you, we can usually recommend someone that can.We look forward to working with you and your team! Associated topics: business, business advisory, business systems analyst, client, consultant, customer, information technology consultant, marketing, sales, senior consultant  SalesProfessionalforfastgrowingMarketing,Consulting&ITcompanywithSigmaRidge from Job Portal http://www.jobisite.com/extrJobView.htm?id=88166

[socialjusticeartshare]

The Amount of Money Being Made Ripping Migrant Families Apart Is Staggering

Immigration enforcement agencies’ budgets topped a whopping $23.7 billion in 2018—and a lot of that is being funneled back into the private sector.

By John Washington

Silas Berkowitz happily worked for Microsoft for nearly five years as Support Lead for Outlook Mobile, training other Microsoft employees to assist customers. But as news began to spread, in the summer of 2018, of the thousands of cases of family separation, as well as the mounting deaths of migrants in ICE custody, Berkowitz was horrified to realize that the company he worked for was providing services directly to ICE.

Microsoft’s Azure cloud-computing software was “mission critical” for ICE’s operations, as Berkowitz explained to me, and the agency paid nearly Microsoft nearly $20 million for its use. The software, according to Microsoft’s Azure Global Corporate Vice President Tom Keane, would allow ICE officers to make “more informed decisions faster,” as well as “enabling them to process data on edge devices or utilize deep learning capabilities to accelerate facial recognition and identification.” That didn’t sit well with some Microsoft employees, including Berkowitz, and they started to express their dismay.

Microsoft CEO Satya Nadella, in trying to assuage his employees’ concerns, claimed that “Microsoft is not working with the US government on any projects related to separating children from their families at the border.” But to Berkowitz, the statement “abdicated responsibility,” and he became so “highly disturbed” with his company that he quit.

Microsoft, however, is not alone in corporate America when it comes to enabling ICE and Customs and Border Protection operations. In fact, corporations like Accenture, Boeing, Elbit, G4S, General Dynamics, IBM, L3 Technologies, Lockheed Martin, Northrop Grumman, Palantir (with software provided by Amazon), Raytheon, and UNISYS are among the hundreds of companies who are facilitating the migrant detention and deportation machine—and have been raking in, from 2006 to 2018, more than a combined $45 billion, dispersed among nearly 100,000 separate contracts with CBP and ICE. Besides being an enormous expenditure of taxpayer dollars, this sum also represents an unprecedented and ever-increasing reliance on for-profit companies in carrying out the government’s immigration crackdown.

MIGRANT CRISIS

MEXICO’S CRACKDOWN IS MAKING THE MIGRANT CRISIS WORSE

John Washington

Immigration enforcement budgets have ballooned from $350 million in 1980, to $1.2 billion in 1990, to $9.1 billion in 2003, to a whopping $23.7 billion in 2018, all going into what has become our border industrial complex. Those budgets then annually funnel $2.32 billion back to the private sector through federal immigration, corrections, and detention contracts.

Two new reports, “More than a Wall: Corporate Profiteering and the Militarization of US Borders,” by journalist Todd Miller and released by the Transnational Institute, and “Detained for Profit: Spending Surges Under U.S. Immigration Crackdown,” by Alan Zibel and released by Public Citizen, detail which corporations are benefiting from the border cash cow, as well as how their lobbying efforts are pushing lawmakers to continue funding lucrative immigration enforcement.

As “Detained for Profit” lays out, federal contract revenue for 10 major private corporations has risen 17 percent just since Trump took office, and is more than double what those companies earned in 2013. While the rise began under Obama’s watch, “under Trump, spending has ramped up even more as federal government has pressed ahead with sweeping efforts to constrain the flow of immigration to the United States.”

REV0LVING DOOR

This system of profiteering off the border industrial complex is abetted by a well-established revolving door between government and the industry. As Miller makes clear in “More than a Wall,” ex-government officials, sometimes top brass, are often either head-hunted by corporations or willingly wade into the quagmire of the lobbying industry themselves. Since 2006, “177 people have gone through the DHS revolving door and 34 have worked both for the House Homeland Security Committee and for a lobbying firm,” the report notes. Just from 2003 to 2017, four CBP commissioners and three DHS secretaries went on to work in homeland security corporations after leaving government.

One of the most striking examples, and not mentioned in the report, is John Kelly, former DHS secretary and then former White House chief of staff—for a while, the so-called “adult in the room”—who joined the board of directors of Caliburn International, the for-profit parent company that runs detention centers for unaccompanied minors, including the “emergency shelter” for kids in Homestead, Florida. The period Kelly was in office, from July 2017 to December 2018, as Think Progress noted, was “a stretch of time that saw the Trump administration’s aggressive tactics against immigrants ramp up,” while, simultaneously, the average length of stay for an unaccompanied child migrant in US custody “skyrocketed.” The company that ran Homestead, a subsidiary of Caliburn, also happened to land a contract, in that same period, for a whopping $222 million.

Earlier this year, Amnesty International detailed the Trump administration’s “attempt to strip away the individual humanity, dignity, and sense of security” of child migrants who were locked up in the for-profit Homestead facility, as their report, “No Home for Children,” explained. Though there remains a 20-day maximum on how long unaccompanied children should be kept in temporary emergency facilities—which was Homestead’s designation—the average length of stay for unaccompanied children in Homestead ranged up to 89 days, while some children spent more than 200 days in the facility. For each child locked up in Homestead, the facility charged the government $750 dollars a day. By this past September, though all the children were transferred out of Homestead in August, the Trump administration has paid more than $33 million dollars to keep the facility running, according to the Miami Herald. Those are spoils used, in part, to pay Kelly.

The border profiteers are also adept at lining politicians’ pockets: The border-security corporate giants, especially Lockheed Martin, General Dynamics, Northrop Grumman, Raytheon, and Boeing, are the biggest campaign contributors to members of the House Appropriations Committee—the congressional body that regulates expenditures of the federal government. Between 2006 and 2018, these companies contributed a total of $27.6 million just to members of the committee.

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Texas Democrat Henry Cuellar, to take just one example, received large campaign contributions from GEO Group and CoreCivic ($55,690), Northrop Grumman ($13,000), Boeing Corporation ($10,000), Caterpillar Inc ($10,000) and Lockheed Martin ($10,000). Not surprisingly, Cuellar has been one of the loudest Democratic voices pushing for technological solutions to border security. The top border wall construction companies are also partisan altruists—donating most generously to Republican lawmakers with anti-immigration agendas.

Corporations and the ex-government officials on their boards are not the only ones making money, either. With such large sums spilling out of the border agencies’ coffers, universities and research institutes have also benefited through nine Centers of Excellence on Borders, Trade, and Immigration. Just in 2017, universities received nearly $100 million for research and development. The schools who have taken advantage of this funding include the University of Houston, the University of Arizona, the University of Texas El Paso, the University of Virginia, West Virginia University, the University of North Carolina, the University of Minnesota, Texas A&M, Rutgers University, American University, the Middlebury Institute of International Studies, as well as the Migration Policy Institute.

FIGHTING THE BORDER INDUSTRIAL COMPLEX

When Silas Berkowitz left his job at Microsoft, he dove head-first into protesting the company and the many other corporations collaborating with ICE and Customs and Border Protection. And he is not alone: Efforts have been growing in cities across the country to name and shame the corporations participating in the border industrial complex. In September, Berkowitz was among 76 people arrested outside of Microsoft’s Fifth Avenue store—he was charged with disorderly conduct and fined $125 dollars.

Protesters have had some success already: Last year, they pushed particularly hard on JPMorgan Chase, which was providing capital to the private prison companies expanding operations in an historic upsurge of immigration detention. Make the Road New York, Corporate Backers of Hate, and Families Belong Together rallied supporters to Chase bank headquarters and even showed up at CEO Jamie Dimon’s Manhattan home. After a long campaign, the pressure successfully pushed Chase to disinvest from Geo Group and CoreCivic, the largest for-profit immigration detention corporations. As of this August, seven other major banks have pulled out funding—representing an estimated $2.35 billion of credit—from both companies, and Fitch Ratings downgraded their credit ratings to “negative.” The stock prices of both companies has fallen 30 percent since the summer.

And yet with the Trump in office (for now), and with record numbers of people detained by ICE on any given day (over 51,000), the private companies helping the government “secure” the border and lock up immigrants have found other sources of capital and haven’t changed their business model. As Amanda Gilchrist, spokeswoman for CoreCivic, recently told The Washington Post, the company’s “fiscal health has been unaffected by these bank announcements, and we have seen a positive response from many other banks that are interested in working with us.”

Jesse Ortiz, an organizer with Cosecha—a pro-immigrant organization—which has been involved in a number of protests against Amazon, Palantir, and Microsoft in the past year, explained to me that the recent swell of these protests, in New York at least, came out of the push to block Amazon from installing a new headquarters in Queens (Amazon provides its Rekognition software to Palantir, which works directly with ICE). Ortiz and other Cosecha organizers hope to highlight the links between “everyone’s life and these companies who are doing business with ICE.” Moving beyond the slogan of #AbolishICE, Ortiz and other organizers have asked themselves how to actually achieve that abolition. They realized that ICE depends not only on financing from banks but also on some of today’s ubiquitous technology and software companies. And yet a targeted focus on household names is still missing much of the picture: the construction, transport, surveillance, and arms corporations, as well as, of course, the agencies and lawmakers themselves, are the primary actors in immigration enforcement. As Miller puts it in his report, “Modern US border control involves much more than a wall.” It is “an extensive technological border-control infrastructure that penetrates deep into the US interior and into the border regions of Mexico as well as countries in Central America and the Caribbean and beyond.”

“We will be judged by what we did, both individually and as a nation,” Emmy Hammond, a DSA member who participated in two protests against corporations doing business with ICE—and was twice arrested—told me. Explaining what was driving her to put herself at legal risk in calling out these companies and demanding that they stop doing business with ICE, Hammond emphasized, “It’s not just family separation that’s evil. We could stop family separation tomorrow, and what is happening would still be inhumane.”

MIGRANT VOICES

‘I USED TO WONDER WHAT MY KARMA WAS THAT I HAD TO END UP IN A PLACE LIKE THIS’

John Washington

More protests, organized by the Coalition to Close the Concentration Camps, as well as other groups, hit companies across the country this month, and will continue throughout October.

As Berkowitz put it, “In the face of massive state oppression and violence against a vulnerable group, I could not imagine how a population sits by and doesn’t urgently rise up to change the status quo.” One step towards that change, these new reports make clear, is expanding protest beyond Microsoft, Amazon, and the banks, and to the military (and immigration enforcement) giants like Raytheon, Boeing, and Northrop Grumman—some of whose latest and most lucrative wars are not on distant shores but right on our borders.

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[usajobsite]

Sales Professional for fast growing Marketing, Consulting & IT company with Sigma Ridge

The position listed below is not with New York Interviews but with Sigma RidgeNew York Interviews is a private organization that works in collaboration with government agencies to promote emerging careers. Our goal is to connect you with supportive resources to supplement your skills in order to attain your dream career. New York Interviews has also partnered with industry leading consultants & training providers that can assist during your career transition. We look forward to helping you reach your career goals! If you any questions please visit our contact page to connect with us directlyJob Description Please read before you send a resume.This is a commission only role for outside sales.We pay our consultants up to 50% of the profit on their sales. Here are two examples for two employees with $2 million dollars in annual sales, and a 20% margin or $400k in profit:Employee 1 has a yearly salary of $80,000 and a commission structure of 10% on profit. His total annual compensation is $80,000 + $40,000 = $120,000Employee 2 has a 50% commission structure = $200,000If you rather make $200,000k and meet the following five qualifications, let's talk.Qualifications:1- Our mission statement is simple:Our mission is to enjoy what we do while creating value for our partners through passion, honesty, and dedication.This means, that we have a Zero Tolerance policy for jerks. Yep, we love money but we like our sanity more.2- Sales experience or a ridiculous desire to learn how to sell. This includes proper use of the CRM (Microsoft Dynamics)3- Positive attitude and self-motivated with a desire to work in a rapid-growth professional environment.4- Excellent communication, presentation, and negotiation skills5- A fast learner, someone that can figure things out by watching a youtube training videoAbout the role:We are hiring three people, for now. This is a great opportunity for someone to get on the ground floor of an organization with a lot of potential. You will be calling, emailing, and selling to C-level executives and decision makers. We are a firm that helps their clients with:Management Consulting ServicesMarketing services, digital, social, AdWords, website development, strategy (we are a Google partner)IT hardware and services (we are a Cisco, Microsoft, Dell, Lenovo, etc. partner) We use Microsoft Dynamics as a CRM tool You will work remote, on the road, and/or in our Manhattan office. You manage your own schedule Manage your client's expectations and follow up with them Complete outgoing calls to leads provided by the Marketing team. As many as 40-60 calls per day Attend networking events Schedule appointments Present products, services, and Sigma Ridge's Value proposition Company Description We are a team of individuals with over a hundred years of combined marketing, management and consulting experience. We have helped many of our clients increase revenue, profits, and to obtain a competitive advantage in their market.We are a selective team and unfortunately we do not take all client engagements. We only work with organizations where we truly believe we can make a difference. We work by doing a free exploratory call or site visit. We, then make a decision on whether or not to take on a project or engagement. If we cannot help you, we can usually recommend someone that can.We look forward to working with you and your team! Associated topics: business, business advisory, business systems analyst, client, consultant, customer, information technology consultant, marketing, sales, senior consultant  SalesProfessionalforfastgrowingMarketing,Consulting&ITcompanywithSigmaRidge from Job Portal http://www.jobisite.com/extrJobView.htm?id=88166