#Feedback Management services
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CXNet Customer Service Summit Past Events in 2024
CXNet Unleashing Digital Customer Experience & Customer Service Summit Past Events in 2024. To know more events connect with us at +91 62003 63367.
#cx events#cxnet events sponsers#cx#customer experience management#cx strategy#cxnet#customer experience companies#customer experience news#sephora omnichannel#cxevents#customer experience#customer statisfaction#customer feedback#customer service#events#event sponsors
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What Does Winning Look Like?
If you’ve ever been in a planning meeting with me, you are familiar with this question: What does winning look like? This is how I like to frame decisions around initiatives we are considering. If we can define success in advance, we will know if we achieve it. If we have no idea what winning looks like before we commit resources to a project, how do we know if it was worth it once we deliver the…

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#benchmark for measurement#commit resources#competitive environment#contribution margin#crafting a thesis#customer service feedback#e-commerce platform#KPI#lifetime value#market positioning#market share#process management#return on investment#strategic value#work product
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"Leadership Development for Millennials and Gen Z: What They Need and Expect"
As Millennials and Gen Z continue to occupy a growing share of the workforce, organizations must rethink leadership development strategies to cater to their unique perspectives and expectations. These generations bring fresh ideas, technological savviness, and a strong desire for meaningful work, but they also demand tailored leadership approaches. Here's what they need and expect from leadership development programs.
1. Emphasis on Purpose-Driven Leadership
Millennials and Gen Z value purpose over profit. They want to lead in organizations that prioritize social impact, sustainability, and ethical practices. Leadership programs should emphasize:
Aligning personal values with organizational goals.
Developing skills to lead initiatives that make a difference.
Encouraging leaders to inspire change within their communities and industries.
2. Flexibility and Work-Life Integration
For these generations, work is not just about earning a paycheck—it’s about maintaining a healthy balance. Leadership development programs should:
Offer flexible learning formats, such as online modules and workshops.
Incorporate training on managing hybrid teams and fostering work-life integration.
Highlight the importance of setting boundaries and promoting well-being as a leader.
3. Technological Integration
Growing up in the digital age, Millennials and Gen Z are highly tech-savvy. They expect leadership programs to leverage cutting-edge tools and platforms. This includes:
Gamified training modules to make learning engaging.
Virtual reality (VR) simulations for real-world leadership scenarios.
Utilizing HRMS platforms like uKnowva for performance tracking and personalized development plans.
4. Focus on Soft Skills
Emotional intelligence, communication, and adaptability are critical for effective leadership in today's dynamic work environment. Programs should focus on:
Building empathy and active listening skills.
Enhancing conflict resolution and team-building capabilities.
Developing resilience and the ability to lead through uncertainty.
5. Continuous Feedback and Mentorship
Both generations crave constant growth and development. Leadership training should integrate:
Regular feedback loops to help them identify and address areas for improvement.
Mentorship opportunities with experienced leaders to provide guidance and inspiration.
Peer learning through group discussions and collaborative projects.
6. Diversity and Inclusion Training
Diversity, equity, and inclusion (DEI) are non-negotiables for Millennials and Gen Z. Leadership programs should:
Train future leaders on fostering inclusive workplace cultures.
Emphasize the value of diverse perspectives in decision-making.
Equip leaders to address unconscious bias and promote equity within teams.
7. Opportunities for Rapid Advancement
Millennials and Gen Z are ambitious and eager to grow. They value leadership programs that:
Provide clear career progression paths.
Offer fast-track opportunities to leadership roles based on merit.
Recognize and reward innovation and initiative.
8. Focus on Collaboration and Teamwork
These generations prioritize collaboration over hierarchy. Leadership training should teach them to:
Lead with a collaborative mindset.
Foster open communication and shared decision-making.
Create environments where team members feel empowered to contribute ideas.
9. Learning Through Experience
Hands-on experience is a key expectation for Millennials and Gen Z. Leadership programs should include:
Real-world projects and challenges to apply theoretical knowledge.
Cross-functional rotations to develop a broad skill set.
Opportunities to lead initiatives, even in a trial capacity.
10. Commitment to Personal Growth
Beyond professional skills, Millennials and Gen Z expect leadership training to support their holistic growth. Programs should include:
Personal development areas like mindfulness, stress management, and creativity.
Training on aligning leadership styles with individual strengths.
Encouragement to pursue lifelong learning.
Conclusion
For Millennials and Gen Z, leadership is about more than just authority; it’s about influence, purpose, and impact. Organizations that tailor their leadership development programs to address the needs and expectations of these generations will not only empower them but also position themselves as future-ready. Tools like uKnowva HRMS can support this journey by providing data-driven insights, personalized learning paths, and streamlined mentorship programs, ensuring the next generation of leaders thrives in their roles.
#hrms software#flexible work#hr collaboration tools#uKnowva HRMS#employee feedback#hr management#hrms solutions#hr services
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Negative news articles can harm a company or individual’s reputation and credibility and 94% of consumers lose trust in a company after reading negative news articles about it.
#suppress negative content#content management solutions#content removal assistance#content removal services#remove content online#Removing Negative Feedback
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How to Manage Customer Reviews for Your Liquor Store
Customer reviews can make or break your liquor store's reputation. With more customers turning to online reviews before making purchasing decisions, it's crucial for liquor store owners to effectively manage their online presence. Holiq, a comprehensive platform designed to help local liquor stores thrive, offers powerful review management tools that make this process simple and efficient. Let’s explore how Holiq can help you stay on top of customer reviews and boost your store’s reputation.
Why Customer Reviews Matter?
Before going forward into the specifics of Holiq’s review management features, it’s essential to understand why customer reviews are so important. Studies show that 93% of consumers read online reviews before buying a product. For liquor stores, positive reviews can increase foot traffic, while negative ones can deter potential customers. Effectively managing these reviews not only helps you maintain a good reputation but also builds trust with your customers.
Holiq’s Review Management Features
Holiq provides two core review management functionalities that are particularly beneficial for liquor store owners: SMS alerts for instant review notifications and the ability to send custom review links to satisfied customers. These features make it easy to stay connected with your customers and proactively manage your store’s online reputation.
1. Instant SMS Alerts for Customer Reviews
One of the standout features of Holiq’s review management system is the instant SMS alert. Every time a customer leaves a review about your liquor store, you receive an immediate notification via SMS. This means you can stay informed about what customers are saying, even when you’re not in the store.
Imagine this scenario: You’re busy managing inventory or dealing with suppliers, and a customer leaves a review. With Holiq, you don’t have to wait until the end of the day to check reviews. You’ll receive an instant SMS alert, allowing you to respond to the review right away, whether it’s positive or negative.
Responding quickly to reviews is crucial. Research indicates that 53% of customers expect businesses to reply to their reviews within seven days. When you respond promptly, it shows that you value customer feedback and are committed to providing excellent service. This can turn a potentially negative situation into a positive one, strengthening customer loyalty.
2. Custom Review Links for Positive Feedback
Getting positive reviews from satisfied customers is one of the best ways to enhance your liquor store’s online reputation. Holiq makes this easy by allowing you to send custom review links directly to your happy customers.
After a positive in-store experience, simply send the customer a custom review link via text or email. This gentle nudge encourages them to leave a review while their good experience is still fresh in their mind. The more positive reviews you gather, the better your overall rating will be. A higher rating can attract new customers, as 88% of consumers trust online reviews as much as personal recommendations.
Holiq’s custom review links are also a great tool for managing your online image. By focusing on collecting feedback from satisfied customers, you can gradually build a reservoir of positive reviews that can help counterbalance any occasional negative ones.
Practical Tips for Using Holiq’s Review Management Tools
Now that you know how Holiq can help manage customer reviews, here are some practical tips to get the most out of these features:
Stay Active: Make it a habit to respond to all reviews, both positive and negative, as soon as you receive the SMS alert. A quick “thank you” for a positive review or a thoughtful reply to a negative one can go a long way.
Encourage Feedback: Don’t wait for customers to leave reviews on their own. After every successful transaction, ask your customers if they would mind sharing their experience. If they agree, send them a custom review link through Holiq.
Learn and Adapt: Use the feedback you receive to improve your store. If customers consistently mention the same issue, address it. This not only improves your business but also shows customers that you take their feedback seriously.
Monitor Your Progress: Regularly check your overall rating and the number of reviews you’ve received. Holiq’s review management tools make it easy to track your progress over time.
Managing customer reviews doesn’t have to be overwhelming. With Holiq’s review management features, you can stay on top of customer feedback, respond promptly, and encourage satisfied customers to share their positive experiences. By effectively managing your liquor store’s online reviews, you can enhance your store’s reputation, attract new customers, and ultimately drive more sales.
Schedule A Demo and Start using Holiq today to take control of your liquor store’s online presence and see the difference it can make for your business.
#review management#customer reviews#positive reviews#online review management#review management software#review management service#customer feedback#online presence#customer experience#brand reputation#customer engagement
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How to Use Google Reviews to Showcase Pet Care Services
Leveraging buy Google Reviews can significantly enhance the visibility and credibility of your pet care services. Almost 93% of buyers check internet reviews before deciding what to buy, highlighting the need for an excellent online presence.
To successfully demonstrate the quality of your pet care services and draw in new business, aggressively encourage happy clients to submit good evaluations or think about buying Google reviews.
Lets us begin with understanding the importance of Google reviews, followed by the best ways to showcase Google reviews.
Importance of Google Reviews For Pet Care Services
Google Reviews greatly influence the success and reputation of pet care services. Since most new clients use online reviews to lead their choices, having a great review profile may have a big impact on how quickly your business expands.
Google Reviews are crucial for pet care services for the following reasons:
It develops credibility and trust. Satisfied customers' positive evaluations help your company's reputation and foster trust among potential consumers.
You can enhance search engine visibility. If you have a lot of favorable reviews, Google will rank you higher, making it more straightforward for prospective customers to locate you and your services.
It gives you helpful feedback. This way, you can promote customer engagement.
Also, it promotes business growth: A substantial collection of favorable testimonials may draw in new customers and keep hold of current ones, eventually promoting a company's expansion and prosperity.
10 Ways To Showcase Your Pet Care Services With Google Reviews
Here are the best ten ways to showcase your Pet care services with Google reviews:
1. Optimize Your Google Business Profile
Optimize your Google Business Profile first to get the most out of Google reviews. Ensure your profile has all the necessary elements, including up-to-date contact information, a detailed description of your pet care services, high-quality photographs, and service specifics.
In addition to drawing in new business, a well-kept profile also makes it simple for happy consumers to provide evaluations. To demonstrate your dedication to providing exceptional customer service, answer to all reviews promptly and courteously.
2. Encourage Happy Clients To Leave Reviews
Request good reviews from your pleased customers on Google to help spread the word about their beautiful experiences. After delivering your services, you may ask in person, send follow-up emails, or write thank-you cards.
Put direct links to your review page to make the process easier. Sincere testimonials from pleased consumers enhance your reputation and draw in new business by showcasing the caliber and dependability of your pet care offerings.
3. Highlight Positive Reviews On Your Website
Feature your website's greatest Google reviews prominently. To gain visitors' trust, create a particular testimonials page or highlight them on your site.
Good evaluations are a practical kind of social evidence that reassures prospective customers about the caliber and dependability of your offerings. Make these testimonials a focal point of your website's design and an essential component of the user experience.
4. Create Social Media Posts Featuring Top Reviews
Post engaging content on social media to capitalize on your favorable Google reviews. Post images or create original visuals that showcase the greatest testimonials from your delighted customers.
Posting these evaluations often on social media sites like Twitter, Facebook, and Instagram broadens your audience and strengthens your reputation. Urge your fans to write evaluations and discuss their interactions with pet care offerings.
5. Include Reviews in Email Signatures
Your email signatures should contain quotations from favorable Google evaluations. Every email you send will highlight the high caliber of your offerings thanks to this understated yet powerful tactic.
To encourage them to read additional reviews and post their own, include a direct link to your Google Business Profile. This strategy improves your professional image by keeping your stellar reputation in the minds of clients and future clients.
6. Feature Reviews in Advertising Campaigns
Incorporate favorable Google evaluations into your marketing initiatives. Real client testimonials provide your marketing communications more legitimacy and credibility, whether you're utilizing print, web, or other mediums.
By emphasizing testimonials in your marketing, you may present prospective customers with social evidence and encourage them to select your pet care services over rivals. Captivate the audience's attention with eye-catching statements and ratings.
7. Display Reviews in Your Pet Care Facility
Display the best of your Google reviews at your pet care establishment. Make eye-catching displays or posters with positive client feedback and ratings. Place them where customers may easily see them, such as reception or waiting areas.
This highlights your dedication to providing outstanding service and client happiness, reassuring current clients of their decisions, and impressing potential customers.
8. Use Reviews for SEO Benefits
Prospective clients will find your pet care services more easily thanks to Google reviews, which boost your local SEO position. To increase your exposure and online presence, encourage more reviews.
Improve your answers by adding pertinent places and keywords to assist search engines in better comprehending your company. Regularly adding fresh reviews to your page tells Google that your company is legitimate and operating.
9. Add Reviews to Your Brochures
Incorporate positive Google reviews into your print content and marketing brochures. Pick the testimonies that have the greatest effect and best demonstrate your abilities and commitment to pet care.
Showcase these testimonials with images, contact details, and descriptions of the services rendered to captivate prospective customers. Real customer testimonials give your marketing initiatives more legitimacy and trust, increasing their impact.
10. Include Reviews in Video Testimonials
Make compelling video testimonials that highlight favorable Google reviews. Include text from your pleased customers' reviews appearing on the screen as they share their experiences. You may use these films in email campaigns, on your website, and social media.
Video testimonials give your good reviews a more human touch and eye-catching appeal, which helps prospective customers considering hiring you for pet care services relate to and believe you.
Conclusion: Improve Reputation For Pet Care Services With Google Reviews!
Using Google reviews to enhance the reputation of your pet care services is crucial to drawing in new business and keeping hold of current clientele. Implement these tactics to demonstrate your dedication to providing exceptional Pet care services and foster trust in your community.
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Bank of Baroda Hosts Customer Outreach Event in Jamshedpur
Regional office showcases corporate salary accounts and cash management services Interactive session aims to enhance customer understanding and gather valuable feedback for service improvement. JAMSHEDPUR – A customer-focused event was recently organized by the regional office of Bank of Baroda to emphasize its corporate banking services. The Bank of Baroda Jamshedpur branch conducted a Customer…
#बिजनेस#Bank of Baroda Jamshedpur#Bank of Baroda regional office#banking customer feedback#banking product awareness#Baroda Cash Management Services#business#corporate banking services#corporate salary accounts#customer engagement event#customer outreach program#financial services
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Exploring the Future of Saskatoon's Green Spaces: CALL TO ACTION
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#Biodiversity Conservation#biodiversity management#carbon sequestration#citizen activism#citizen engagement#City Council#City Development#city governance#City planning#city sustainability#Climate Resilience#Community Empowerment#Community Engagement#Community Feedback#Community Participation#conceptual master plans#Conservation Efforts#ecological assessment#ecological balance#Ecological Monitoring#Ecological Resilience#Ecological Restoration#ecological value#ecosystem health#ecosystem management#Ecosystem Preservation#ecosystem services#environmental advocacy#environmental awareness#environmental conservation
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A Guide to Building Trust and Loyalty in Food Service Business
Cultivating trust and loyalty among customers, particularly those with food allergies, is indispensable in food service settings where dietary preferences and restrictions are as diverse as the dishes served. Establishing a bond built on transparency, safety, and exceptional service goes beyond mere transactions; it's all about fostering relationships that can withstand the test of time. This article delves into the pivotal strategies food service establishments can employ to earn their clientele's trust and inspire unwavering loyalty.
Trust is built over time through consistently delivering exceptional service, and loyalty follows when customers feel understood, respected, and safe.
Building Trust with Customers
Building trust with customers, particularly those with food allergies, involves a consistent commitment to safety, transparency, and excellent service. Here are key strategies to cultivate trust:
Be Transparent and Honest: Be upfront about your menu and the potential allergens in your food. Honesty fosters trust and is particularly crucial for customers with food allergies.
Ensure Safety: Implement rigorous food handling and preparation protocols to avoid cross-contact with allergens. Customers will trust your establishment when they feel their health is prioritized.
Maintain Consistency: Deliver consistent service quality, from the food quality to the attentiveness of the staff. Consistency signals reliability, building trust over time.
Acknowledge Mistakes: If a mistake happens, own up to it, apologize sincerely, and rectify the situation promptly. This demonstrates integrity and can strengthen trust.
A Guide to Fostering Loyalty
Loyal customers are invaluable to the long-term success of your establishment. They not only frequent your business but also recommend it to others. Here's how you can foster loyalty:
Provide Exceptional Service: Always aim to exceed customer expectations. A satisfied customer is likely to return and become a loyal patron.
Personalize the Experience: Remember regular customers, their preferences, and their allergies. Personal touches like these make customers feel valued and enhance their loyalty.
Encourage Feedback: Ask for feedback and show customers you value their input. Make necessary changes based on their suggestions, which can increase their loyalty.
Reward Loyalty: Implement a loyalty program or offer discounts to regular customers. Rewards give customers a tangible reason to return.
When dealing with allergic customers, their safety is the top priority. Their trust in your ability to cater to their dietary needs and prevent cross-contact with allergens is critical. Their loyalty stems from repeated positive experiences where they feel understood, cared for, and safe.
Maintain clear communication, offer allergen-free options, and train your staff adequately to handle food allergies.
In conclusion, ensuring clear and accessible communication regarding allergens in food packaging and labeling is vital. Factors like label design, multilingual labeling, symbols, packaging materials, and integrity are crucial in keeping us safe, especially those with food allergies.
Every detail matters in creating a safer food environment, from ensuring the labels are easy to read to selecting the right packaging materials to prevent cross-contact. These steps aren't just about meeting regulations but looking for each other's well-being. By prioritizing these aspects, we minimize risks and build trust and confidence in the products we consume.
Overall, it's a reminder of the personal impact of allergen awareness and the importance of taking it seriously in our everyday lives.
#Trust building#Loyalty fostering#Food service business#Customer relationships#Transparency#Safety commitment#Exceptional service#Consistency#Integrity#Customer feedback#Personalization#Allergen management#Cross-contact prevention#Customer safety#Loyalty programs#Reward systems#Communication#Allergen awareness#Labeling#Packaging#Regulatory compliance.
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The Power of Online Reviews & Reputation Management

Introduction
In the digital age, where the internet reigns supreme, the influence of online reviews and reputation management cannot be underestimated. Consumers today heavily rely on the opinions and experiences shared by others before making purchase decisions. This article explores the significance of online reviews and the art of reputation management.
The Impact of Online Reviews
The New Word of Mouth
In this digital age, the landscape of recommendations has undergone a significant transformation. Online reviews have emerged as the new gold standard, effectively replacing the traditional “word of mouth” recommendation. Today, individuals eagerly turn to the vast expanse of the internet in search of valuable advice from complete strangers.
The power of online reviews cannot be underestimated. A single positive review holds immense potential for your business, acting as a powerful endorsement that can catapult your brand’s reputation to new heights.

It is crucial to recognize that in today’s competitive marketplace, consumers place tremendous trust in the opinions shared by other consumers online. A well-crafted review not only showcases the quality and value offered by your business but also fosters a sense of authenticity and transparency that resonates deeply with discerning individuals.
Embracing this paradigm shift by actively encouraging and engaging with customer reviews can prove instrumental in propelling your business forward. By consistently delivering exceptional experiences and encouraging satisfied customers to share their thoughts online, you create a virtuous cycle where positive endorsements attract even more clientele.
Therefore, it is evident that harnessing the power of online reviews holds great promise for businesses seeking to thrive in this digital era. The impact is undeniable: these testimonials offer profound social proof that influences purchasing decisions, establishes credibility within your industry, and ultimately solidifies your position as a trusted brand worthy of consideration.
Boosting Trust
Customers are more likely to trust the experiences of fellow consumers. A high number of positive reviews can help establish trust, making your business more appealing to potential clients.
Search Engine Visibility
Search engines, like Google, consider online reviews in their ranking algorithms. Positive reviews can improve your website’s visibility and bring in more organic traffic.
Reputation Management: The Art of Shaping Perceptions
Proactive vs. Reactive
Reputation management can be proactive or reactive. Proactive management involves taking steps to build a positive image from the start. Reactive management deals with addressing negative feedback and restoring your reputation.
Social Media Presence
Active engagement on social media platforms is vital. Responding to comments and feedback in a friendly and professional manner can work wonders for your reputation.
Continue Reading: https://ennobletechnologies.com/digital-marketing/power-of-online-reviews/
#Customer Feedback Impact#Customer Testimonial Influence#Influential Customer Feedback#Managing Brand Reputation#Online Feedback Importance#Online Reputation Maintenance#Online Reviews Influence#Positive Reviews' Power#Power of Online Reviews#Reputation Building through Reviews#Reputation Enhancement#Reputation Management#Reputation Monitoring Solutions#Reputation Repair Techniques#Review Aggregation Services#Review Management Strategies#Review Monitoring Tools#Review Rating Impact#Review Response Strategies#Trustworthy Online Reviews
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*like media revolving around cycles and timeloops* Hope this doesnt mean anything about me
#Cant we go skip to the part where we break the loop this shits nasty#Managed to get a slot for the school's counseling service#so now my brains been thinking up a storm of all the stuff that's bothered me over the years. Phenomenal#Anyway i hate feeling the exact same thing and being in the exact same position as my high school self#and recognizing that yet still being powerless to do anythig abt it. Damn#also i've been Going Through It lately bc my stress is starting to affect my academics#and it's causing some fucked up feedback loop where i cant work bc im stressed but im stressed bc i cant work#theo.txt
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Testimonial:
Thanks for the kind words! ★★★★★ "Seller very attentive. Very beautiful ring!!" thebron71 https://etsy.me/3Na1JkT #etsy #men #ethicalgemstones #round #straight #bezel #bohohippie #no #yes #silver
https://etsy.me/3NbWkcK
Thanks for the great review 👽 :)
#artsystudiofinds#testimonial#feedback#review#great review#fivestarreview#customer service#customer experience#customer relationship management#customerreview#online sales#onlinesuccess#onlineshopping#online shopping#shoppingonline#testimoni#appreciation post#clientappreciation#customerexperience#freeshipping#secureshipping#moldavite#herkimer diamond#handmade jewelry#handmade gifts#online store#onlineshop#testimony#testi#shopsmall
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How to Suppress Negative Content and Manage Your Reputation
Negative content is the most negative and worst thing that can happen to your business. It is very important to remove every type of negative content. Negative content is not just about negative reviews but also any type of rumor or information related to your business.
#suppress negative content#content management solutions#content removal assistance#content removal services#remove content online#Removing Negative Feedback
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Responding to Negative Online Feedback: A Guide for Indian Businesses
Delve into the art of responding to negative online feedback for Indian businesses, equipping you with strategies and insights that will help you not only manage but also thrive in the face of criticism.
#How to Handle Negative Feedback#Online Reputation Management#Dealing with Bad Online Reviews#Responding to Negative Comments#Building a Positive Online Image#Tips for Managing Online Feedback#Reputation Repair Services#Handling Customer Complaints#Online Review Strategies#Improving Online Brand Image#Customer Feedback Solutions
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How to Manage Customer Reviews for Your Restaurant Effectively
In the highly competitive restaurant industry, managing customer reviews effectively can make a significant difference in your business's success. Positive reviews can attract new customers, while negative ones can impact your reputation if not handled properly. This blog explores why managing customer reviews is crucial and how Straunt's review management feature can simplify this process for you.
Why Customer Reviews Matter?
Customer reviews are more than just feedback; they are a reflection of your restaurant's reputation and can greatly influence potential diners. Here’s why they matter:
Builds Trust and Credibility
Positive reviews enhance your restaurant’s credibility and can lead to increased bookings. According to a survey by BrightLocal, 84% of people trust online reviews as much as a personal recommendation.
Access Valuable Feedback
Reviews offer insights into what customers appreciate and what areas need improvement. This feedback is crucial for making informed decisions about menu changes, service improvements, and more.
Impacts Search Engine Rankings
Search engines like Google consider review quantity and quality when ranking businesses. More positive reviews can improve your restaurant’s visibility online, driving more traffic to your website.
How to Manage Reviews Effectively?
Managing customer reviews effectively involves more than just responding to feedback. Here are some best practices:
Monitor Reviews Regularly
Stay updated with new reviews to address any issues promptly and to engage with customers who leave positive feedback.
Respond to All Reviews
Whether the review is positive or negative, responding shows that you value customer feedback and are committed to improving their experience.
Encourage Positive Reviews
Make it easy for satisfied customers to leave reviews by sending them direct review request links. This can help increase the number of positive reviews and boost your overall rating.
Handle Negative Reviews Professionally
Address negative reviews with empathy and professionalism. Justify if necessary, offer solutions, and invite the customer to discuss their concerns further.
Leverage Feedback for Improvement
Use the insights from reviews to make improvements in your restaurant, from enhancing service to refining your menu.
How Straunt Can Help with Review Management?
Managing reviews can be overwhelming, especially with a busy restaurant schedule. Straunt offers powerful review management features to streamline this process, ensuring that you can maintain a positive online reputation with ease. Here’s how:
Instant Alerts for New Reviews
Straunt provides instant alerts whenever a new review is posted about your restaurant. This means you’ll be notified immediately, allowing you to respond quickly to both positive and negative feedback. Fast responses show customers that you value their opinions and are proactive about addressing any issues.
Respond Anywhere, Anytime
With Straunt’s mobile-friendly platform, you can manage and respond to reviews from anywhere. Whether you’re in the restaurant, on the go, or working from home, you can stay engaged with your customers and handle reviews promptly. This flexibility ensures that no review goes unnoticed and helps you maintain a strong online presence.
Send Review Request Links
Straunt makes it easy to encourage happy customers to leave positive reviews by allowing you to send direct review request links. After a great dining experience, you can simply send a personalized link to your satisfied customers, making it convenient for them to share their positive feedback. This feature can help increase the volume of positive reviews and enhance your restaurant’s reputation.
Simplify Review Management
Straunt’s centralized review management system consolidates reviews from various platforms, so you can manage them all from one place. This simplifies the process of monitoring and responding to reviews, saving you time and ensuring that you can address customer feedback efficiently.
Effectively managing customer reviews is essential for maintaining a positive reputation and attracting new diners to your restaurant. By implementing best practices such as monitoring reviews regularly, responding promptly, and leveraging feedback for improvement, you can enhance your restaurant’s online presence and customer satisfaction.
Straunt’s review management feature further simplifies this process by providing instant alerts, mobile access, direct review request links, and a centralized system for managing reviews. Embrace these tools to streamline your review management and keep your restaurant’s reputation shining. By focusing on effective review management, you can turn customer feedback into a powerful asset, driving more success and growth for your restaurant. Schedule a demo to know more about Straunt’s review management feature.
#review management#customer reviews#positive reviews#online review management#review management software#review management service#customer feedback#online presence#customer experience#brand reputation#customer engagement
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swallow | park seonghwa

pairing: park seonghwa x afab!reader
word count: 5.6K
this is part 2 of open wide! if you have not yet read part 1, i highly suggest reading it first.
summary: ever since that night, seonghwa has been avoiding you. but when new guy yunho starts at the restaurant, tensions rise until it reaches a breaking point.
warnings: 18+, minors do not interact, restaurant!au, bartender!seonghwa, server!reader, enemies to lovers trope, smoking (cigarette), alcohol consumption, sex under the influence of alcohol (but both consenting), fingering, unprotected piv (wrap it up y'all), dick slapping, biting, cumplay, oral (f receiving), face sitting, creampie, degrading, use of petnames (princess, baby), the passion is T H E R E, woosan allegations once again, feat. new guy!yunho, server/work bestie!ryujin, servers!wooyoung and san, restaurant manager!hongjoong.
author's note: i already intended on making a part 2 of open wide, and everyone's feedback was so sweet and helpful on part 1! thank u again to @hausofmingi and T for being my beta-readers as always :-) plz enjoy ♡ ✧*
your eyes flutter open to the birds chirping outside. it’s way too fucking early to be awake right now. you feel yourself in a half-dream half-awake state, mind fuzzy and floaty. you turn your head to the side to see the man you spent the night with; the man who made you feel so good.
you rub your eyes a bit, attempting to wipe away the sleepiness. your vision adjusts, and you take a deeper look at him. seonghwa.
he really is beautiful. perfectly plump lips, long eyelashes, and there’s something about the way his nose is just a liiiiittle bit bumped at the bridge. even in his flaws you find beauty. you can’t resist gazing at him while he sleeps, his hair all messy in his face. why is it that he is so beautiful, yet the way he treats you is so far from that?
he shifts a bit, letting out a gentle sigh. your eyes begin to droop again, and you feel yourself drift off to the sound of his soft breathing.
when you wake, your bed feels cold. he left. you sit up slowly, stretching your arms up to ring out the exhaustion from your body. you look back at the empty spot next you.
it’s interesting that he left without a word, but you don’t know what to make out of it. before last night, you clearly couldn’t stand each other. you thought he was conceited and condescending. he was rude. and even during last night, his ego pooled over. but was the mere thought of missing him childish? you can’t help but to feel like there was something more to it. there was something on a deeper level that made you curious, therefore you wanted it back even more so. you started to feel like those girls from the movies; the ones where the girl becomes clingy after a one night stand. a cliché.
so what if he didn’t stay? it’s not like he actually felt anything for you. it was just a quick fuck. you probably were just another girl that he decided to throw a bone to. that’s what cocky men like him enjoy; just someone to string along and play with until he’s bored with them. you figured that time came sooner than you expected. well fuck him.
he hasn’t made eye contact with you once since you came in to work. you have the section right in front of the bar (thanks for nothing, hongjoong) so you have to just bear through it every time you pass him by. you prep your tables for service, wiping them down mindlessly.
you suppose there isn’t really a right way to go about this. sleeping with a coworker is a no-no, especially in restaurants. it gets messy (but it happens nonetheless). it’s not like you can go up to him and talk to him as if nothing happened. he didn’t exactly set you up for success either. he left without a word, and now you’re forced into the same space as him, clueless as to what to do. you decide to just ignore him unless absolutely necessary.
ryujin hops over next to you, a little too peppy for how you’re feeling.
“are you ready for a great service tonight?” ryujin says sarcastically, but with a grin.
“i want it to be over already,” you force out a dry chuckle, still half-assing the prep for your tables.
“the hell is wrong with you?” ryujin snorts.
“i’ll just—“ you start, but then realize you felt eyes burning into you. you look up the moment seonghwa’s gaze shifts, going back to wiping down the bar. “um, i’ll tell you later.”
“okay…” ryujin says, puzzled. she walks back to her section to prep.
your eyes are compelled to shift back up to seonghwa. at this point it just feels embarrassing to be wondering what he’s thinking, wondering if he felt what you felt sunday night. your thoughts are interrupted by hongjoong approaching you with a tall man, someone new.
“this is yunho,” hongjoong says, almost presenting the man to you. “he’s going to be trailing you tonight. just show him the ropes and i’ll grab him once dinner service slows down.”
yunho steps forward, extending a hand to you. “it’s so nice to meet you!” he gives you a warm smile as you shake his hand.
“it’s nice to meet you too, yunho,” you say, surprised by the immediate kindness. this feels a lot nicer than how you’ve been treated before.
tuesday nights are usually slow, even during dinner service. you had a decent amount of tables, but nothing you couldn’t handle. and fortunately the new guy caught on really quickly, grabbing the drinks for your tables, clearing empty plates when needed… working with him was making your shift a breeze.
“you’ve worked in restaurants before, haven’t you?” you ask yunho. you refill a water jug for your table with him in the back.
“yeah, i have,” he says meekly, rubbing the back of his neck. “you can tell?”
“definitely,” you nod with a smile. “what happened at the last place?”
“the management,” he chuckles, and you knew exactly what he meant without any explanation. “don’t tell anyone, but i quit without notice.”
you fake a gasp, pretending to clutch your pearls. you let out a light-hearted laugh. “don’t worry, your secret is safe with me.”
yunho gives a sweet smile to you, eye contact lingering a bit. you look down and realize the jug of water started overflowing and quickly move it away, letting out a humored yelp.
“oops,” he whispers, and you both giggle quietly to each other while wiping down the mess.
little did you know, seonghwa was entering the back to switch kegs for the beer on tap, and he walked in on your giggle-fest. he looks between the two of you momentarily as he continues to the back. you don’t even notice him until he passes. in a strange way, you can almost see annoyance radiating off of him. but maybe you’re making things up?
at the end of service, you finish closing all your tabs and count your tips at the bar with ryujin and wooyoung. yunho was in the back with hongjoong, debriefing the shift. you assumed seonghwa was in the back too, but you pushed away the curiosity.
“what a slow night,” ryujin sighs. she holds up her measly few bills and fakes a cry.
“how was training the new guy?” wooyoung inquires, packing his things.
“it was really good,” you can’t help but smile a little too big. your face drops when seonghwa walks back out to the bar, carrying a pack of beer to restock. you swear he steals a glance at you before kneeling down to refill the low-boys.
“speak of the devil!” ryujin grins, with all of you shifting your view to see yunho walking to the bar with an apron in hand.
“i think you guys might be seeing a lot more of me from now on,” he says, fake-cockily. the three of you congratulate him, all while seonghwa minds to himself.
“when’s your next shift then?” you ask.
“hongjoong said i’ll train the rest of the week, and then my first day live is sunday,” he says, throwing his bag on his shoulder.
“you know what that means…” wooyoung voices mischievously.
“uhhh, what does that mean?” yunho utters, a curious expression on his face.
“sunday celebration!” ryujin throws her hands up in excitement.
“what the hell is sunday celebration?” yunho laughs.
“basically,” ryujin starts, “it’s where we all go out after our shift to a dive bar nearby and drink away our sorrows. but this time we can drink in ACTUAL celebration!”
“i could be down for that,” yunho says. he looks directly to you. “will i see you there?”
your lips part to answer, but your ears are punctured by glass shattering, and the sound of beer fizzing on the floor. your head snaps over to see seonghwa grumbling and picking up the pieces.
“party foul!” wooyoung says jokingly, but then was met with seonghwa’s glare. “kidding…”
you stand from the bar stool and gather your things, taking the cue to leave. “i’m gonna head out. yunho, see you tomorrow?”
“yup,” he says, holding back a smile. “i’ll see you then.”
you turn to walk to the door, feeling eyes like daggers piercing your back.
seonghwa is messing up a lot lately. which is very unlike him, being that he’s a perfectionist. you rang up an order of drinks for your tables, and yeah it was quite a few drinks, but you had never seen him mistake a gin martini for a vodka martini. you approach the drink pass with the misfired drink, setting it down.
“seonghwa,” you call to him, pointing at the drink. “i need a gin martini.”
“that IS a gin martini,” he says flatly, filling a beer from the tap. so sure of himself.
“no,” you insist. “this is vodka.”
he approaches the pass, setting down the beer with its appropriate ticket. he plucks a cocktail straw to do a straw taste of the drink. but with the sip, he wasn’t remotely shaken. he just tosses the liquid in the sink, remaking it without a word.
“you just gonna stand there and watch?” he says while stirring the beverage.
“are you gonna make it right this time?” you snap.
he places the drink on the pass, clearly pissed off. he slams the ticket next to the drink and glares at you, almost too close. you feel the huffs of his irritated breaths fanning your face, and for the first time since that night, you really look at each other. but all that was tangible in the air was anger.
“run your drink, princess.” he enunciates your nickname, packing a punch.
after finishing your closing duties, you’re ready to leave and put this shift behind you. you wave goodbye to your coworkers and start heading out the back door, it being held open by a loose brick. just as your feet hit the pavement of the alley, you hear your name being called behind you.
“wait!” you turn to yunho calling after you, and stopping in the doorway. “you leaving?”
“oh, uh, yeah,” you say, adjusting your tote bag on your shoulder. “i got all my side work done so i’m heading home.”
“oh, okay,” he says shyly, obviously with a second thought on his mind.
you look at each other for a moment, but not out of awkwardness, just with a peculiar feeling of enticement.
“so um, how was training with wooyoung today?” you ask.
“oh yeah,” yunho laughs. “it was good. he’s really funny with his tables.”
“yeah, that guy’s definitely a yapper,” you both giggle to each other in amusement.
“sooo… you’re walking home?” he asks, leaning on the frame of the door.
“i usually walk home, i don’t live that far,” you explain.
“me too! maybe i can walk you—“ yunho gets cut off by seonghwa barging into the doorway.
“can i borrow her for a sec?” seonghwa says, barely making it a question.
yunho hesitantly nods, “yeah, um, i guess i’ll see you later?” he says to you, giving you a small wave.
“yeah, i’ll see you tomorrow yunho,” you force a smile, with a pleading HELP ME written behind your eyes.
seonghwa leads you to the walk in, slamming the door behind him. he hovers over you and you can literally see the heat fuming off of him.
“what do you want, seonghwa?” you ask bluntly, trying your best not to sound intimidated.
“we need to talk,” he growls at you, stepping forward, forcing you to press up against the wall behind you.
“about what?” you quip with a begging tone. is this really the time to talk about it?
your eyes bore into each other, faces inches apart. his snarl nearly dissipates when he rips his eyes away from yours for a moment to glance at your lips. you blink up at him in temptation. you can feel the tension in the air, wondering if it was contempt or all encompassing desire. perhaps it was both.
“th–that shit you pulled earlier, don’t do it again,” seonghwa hesitantly lets out, nearly losing his composure.
“what, when you fucked up my drink order?” you ask.
“when you grilled me in the middle of service,” he defends.
“for fucking up, yeah,” you say, crossing your arms. “doesn’t feel nice to be scolded for your mistakes, does it?”
he glares at you for a beat, clearly unsure how to dig himself out of this hole. a hole that he dug. as if he snapped out of a trance, he steps back slightly. he clenches his jaw, and in a swift motion, withdraws from the walk-in. you’re left alone, still pressed up against the icy wall. a rolling cloud escapes your lips, making you realize you had been holding your breath.
it felt like sunday night didn’t come soon enough. this weekend was busier than usual, so all the running around on top of the rigidity of seonghwa was making you go mad. it’s difficult to avoid someone you hate when you have to retrieve drink orders from him all day. luckily, he just reserved to himself and you followed suit.
throwing your bag onto the bar, you slump into the bar seat at the end of the night.
“here,” hongjoong passes a shift beer to each of the servers at the bar, including you. “you guys need these after this weekend.”
you give a thank you while cracking it open, taking a big gulp. you let out a big sigh of relief.
“you’re right, hongjoong,” you say blissfully. “i did need this.”
ryujin snickers next to you, nudging your shoulder. “there will be plenty more at sunday celebration, don’t you worry.”
“speaking of,” san says, grabbing the shoulders of yunho. “congrats on your first live shift, yunho!”
“yeah, how was it?” you ask. you can’t help but smile at the beaming man.
“it went…” yunho starts, pausing for effect. “swimmingly.”
“sounds like a cause for celebration!” ryujin sing-songs, raising her beer in salute.
you all raise your glasses, short one person of course: seonghwa, who was mopping down the bar floor. after a hefty drink, wooyoung crushes his can first and tosses it in the trash.
“let’s start celebrating, sannie,” wooyoung says, throwing his arm over san’s shoulder. (seriously, what the hell is going on there?)
san and wooyoung book it out the door and ryujin follows soon after, finishing her beer and beckoning you to join.
“almost done, you go ahead!” you encourage, packing up your things hap-hazardly with one hand and chugging your beer with the other.
“shit, you guys drink fast,” yunho says, swishing his beer around to hear how much he has left. with a laugh he says, “wish i could just take this to go.”
“i won’t tell,” you whisper to him, grabbing him to join you. “walk with me?”
“okay,” yunho smiles, almost looking like he had stars in his eyes.
you two waltz out the door, leaving seonghwa at the bar cleaning alone. and with your eyes finally averted away, he can finally have no shame in watching you intently out the window. he is so fucked.
“here’s to yunho!” mingi hosts the cheers, with everyone raising their glasses, clinking them together and collectively taking a drink.
“guys,” yunho says with his face still contorted from the liquor. “thank you so much. you’ve all been so welcoming!”
“of course, you’re part of the fam now!” san smiles, wrapping his arm around the man’s shoulders.
everyone takes their respective seats and mingle amongst each other, all while taking more shots and drinking more beer. you, of course, were sat with ryujin and wooyoung talking about the latest work drama.
“have you guys noticed something different about seonghwa lately?” wooyoung asks. “like when he broke that beer the other night? i swear, the whole year i’ve worked here i’ve never seen him break a thing.”
“dude, yes,” ryujin says, leaning in. “he fucked up a couple of my drink orders today. so weird.”
“he’s definitely been in a bad mood lately,” you mumble, holding back from telling your secret.
“yeah, more than usual,” ryujin rolls her eyes. “he probably just needs to get laid.”
you choke back a bit on your drink, taken off guard by the comment. you realize the problem is not that he needs to get laid, but that he did get laid. and now he’s being tortured by seeing the poor girl at work every day. why did he have to sleep with you when you know he feels nothing but disdain for you? are you just a toy to him? you begin to feel dizzy, partly from the alcohol, but also from the thoughts spinning in your head.
“you okay?” wooyoung asks you, handing you a water. you nod and take the drink from him, but his eyes are quickly diverted to the bar. “oh shit, seonghwa is here.”
“what?” ryujin tries her best to look subtly. “do you think our shit-talking manifested him?”
“i don’t know,” you huff, trying to figure out a way to avoid him. “but i’m gonna go sit on the patio.”
“there’s a patio?” yunho chimes in, hearing the last bit. “can i join?”
you smile and nod, leading him back. this will be a good distraction.
“so…” you start, leaning against the wooden patio covering. “how do you like it here? at the restaurant, i mean.”
“it’s definitely different,” yunho laughs. he leans on the covering next to you. “everyone is super nice, the food is good… and it’s nice to work for a local business. the management seems to really care about the employees.”
“definitely, hongjoong is great manager.” you nod to him.
“it’s actually crazy,” yunho starts. “i’ve never seen so many attractive people all working in one place before.”
“what, like ryujin? or wooyoung? or san?” you giggle, realizing he was right. you do have a LOT of hot coworkers.
“well, sure,” yunho says shyly. “but no, i meant you.”
“oh,” you say, caught off guard. you suddenly feel a lot more drunk. you look up at him momentarily, him leaning closer to you.
if someone else saw this body language from an outside perspective, they’d think that he looks like he wants to kiss you. and so what if he did? would it be the worst thing in the world to entertain this, even after your mess with seonghwa?
yunho leans in and places a soft kiss on your lips, quick but sweet. when he pulls away, you’re left looking at him with an unreadable expression, but in your mind, you were reeling.
there was something… missing. and it irritated the fuck out of you. yunho did give you butterflies, but you wonder if it’s just because it feels nice to have attention on you. especially from someone that’s actually kind and seems like he actually wants to get to know you. but in your crazy toxic head, you realize what was missing. passion.
“i-i’m so sorry, i shouldn’t have done that,” yunho says, touching his fingertips on his lips.
“no, no,” you say, grabbing his arm. “it’s okay.”
before yunho can get out a word, the back door shuts with seonghwa walking out, witnessing the scene. you can’t resist stepping back slightly from yunho, as if it’s not too late to be caught. he looks between you and seonghwa, adding two and two together just from the tension alone.
“i think i’m gonna head back inside,” yunho says, rubbing the back of his neck. “sorry, again.”
“yunho, wait,” you call after him, but he already shuts the door behind him.
“let him leave,” seonghwa commands, leaning against the wall.
��what are you even doing here, seonghwa?” you ask, already putting your guard up.
“the fuck are you doing with the new guy?” he says, placing a cigarette between his lips and lighting it with a match. of course he’s one of those pretentious dudes that uses a fucking match to light a cig.
“since when do you smoke?” you say, desperately trying to change the subject.
“i don’t,” he says casually, blowing a cloud into the air. “just been stressed lately.”
“i can tell,” you say, raising an eyebrow. “it’s like you forgot how to bartend.”
“it’s not just work,” he says, brushing off the insult you threw at him. “it’s also you.”
“what about me?” you basically refuse, shaking your head. “i’ve been doing exactly what you want me to do. i don’t talk to you, i don’t look at you. i pretty much avoid you at all costs. you’re off the hook, seonghwa. you don’t have to worry about me bothering you.”
“who says that’s what i wanted?” seonghwa says, finally looking directly to you.
“you didn’t have to say it,” you spit at him, forcing him silent.
the air feels heavy. seonghwa struggles to find words for what he wanted to say. he looks down again, ashing his half-smoked cigarette. the back door opens to wooyoung and san following after him, both opting to sit in the patio chairs in the corner. they continue their conversation, and seonghwa looks to you.
“we should talk somewhere more private,” he says, motioning to your coworkers. he’s already grabbing his keys from his pocket.
“why, so you can keep being an asshole to me without an audience?” you say.
“because i want to finish what we started,” he mumbles, walking out of the patio and to the back parking lot.
you try your best to resist, but curiosity overcame you as you follow.
after a short but tense drive, you arrive at what seems to be seonghwa’s apartment. he shuts the engine off and jumps out of his car. you slowly try to register what the hell is happening, unbuckling and hopping out. seonghwa doesn’t look back you, he just continues walking, knowing you’re trailing after him. he unlocks his front door, letting both of you in. he closes the door behind you, watching you examine your surroundings.
“this is exactly how i imagined your place,” you say, almost to yourself.
“you’ve been imagining my apartment?” he smirks.
“yeah,” you scoff. “it’s just as cold and rigid as you.”
“thanks,” he mutters sarcastically.
“so now what?” you say expectantly. “you bring me back here yell at me? make me cry?”
“there’s only one scenario i want of you crying,” he says, stepping closer to where he’s leaning over you. you suddenly feel stone-cold sober.
“and what’s that?” you say, tongue in your cheek, pretending not to know exactly what’s about to happen. and pretending you don’t want it so bad.
seonghwa grabs your cheek, beckoning your face closer to his. his eyes bore into yours, before landing down to your lips. not holding back anymore, he presses his lips onto yours with purpose. your lips meld into his, placing your hands on his chest. your kiss deepens in fervor, as if the hunger completely took over both of you. soon enough, you’re moving together towards his bedroom, clothes and inhibitions shedding along the way.
you fall back onto the bed with seonghwa standing over you. he takes off his belt while looking down at you with a look that can only be described as burning desire. once he discards his pants, he slowly runs his fingers across your panty-clad core. you’re embarrassed by how fucking wet you are already, slightly closing your legs around him.
“no no, princess,” he smirks down at you, licking his lips. “keep them open for me.”
you do as your told, letting him push your underwear to the side and feeling the wetness between your folds. he gathers some of your slick and brings his fingers to his mouth, savoring it.
“fuck,” he tilts his head up as he groans, unintentionally bucking his hips against the edge of the bed. “you taste so fucking good.”
with one hand gripping your thigh, the other hand dips back to your heat to slowly insert his middle finger in you. he lets you adjust momentarily before sliding in his ring finger, curling them both. he thrusts in and out, all while watching you squirm under his touch. he just watches in awe, mouth hanging open as he fixates on your pussy enveloping his digits, coating them with your essence. he releases the hand on your thigh to palm himself at the sight. he twitches in his underwear, precum soaking through at the tip.
as if he couldn’t take it anymore, he withdraws his fingers from inside you and rips your underwear, completely tearing the fabric to have more access to you. he tugs his bottoms down to release his aching cockhead, the tip leaking in a long drip onto you. he guides his member down the length of your core to gather your juices and stimulating your clit all the while.
with an elongated hiss, he enters you slowly. you’re taking every inch of him, pulsating around him. you moan with him as he starts rolling his hips into you. you can feel his head hitting every inch of your walls, the pressure making you moan in sweet agony. your sounds ring in his ears, savoring the whimpers you let out just for him. this quickens his pace, still driving into you with cadence.
he’s literally fucking you into the mattress, splitting you open with vigor. you find it impossible to keep from tightening around him in pleasure, and he loses a bit of his rhythm. he pulls out of you completely.
“you’re gonna make me cum if you keep squeezing me like that,” he says between exasperated breaths. he holds his length above you, slapping it onto your core. he bites his lip to hold back a groan before grabbing your waist to switch positions.
he sits up on the bed and places you on top of him. he holds your waist as he guides you down onto his cock. he examines every inch of your face, reveling at the way it contorts at the feeling of him entering you. once you adjust to him again, you start moving. you ride him, throwing your head back. seonghwa takes the opportunity to kiss and bite at the expanse of your neck. he moans as he begins thrusting upwards in tandem with you. he’s hitting all the right spots, and your bodies move together like a dance.
the moans you let out are uncontrollable, a testament to the overwhelming pleasure coursing through you. it feels like no one’s ever made you feel this way, feel this good. and maybe it’s true; maybe no one has ever awakened this primal, animalistic desire within you. it feels addictive, and you could not get enough. you pull him closer, yearning to feel every inch of his glistening body against yours, desperate for your forms to meld together in an all-encompassing embrace.
he crashes his lips to yours in a fervent kiss, a surge of passion pouring through and intensifying with every passing second. he reaches his hand down to toy with your clit, forcing you off his lips to let out a wanton moan. you core clenches around his length and a wave of stimulation transcends your body.
“cum with me, baby,” seonghwa lets out softly, continuing to thrust into you and toying with your clit.
you throw your head back in ecstasy, all while seonghwa’s eyes devour every inch of you, mesmerized by the sounds of your moans, the sweat trickling down your neck. each movement and touch sends shivers down his spine, solidifying his obsession with you. he wishes with every fiber of his being he could immortalize this sight in his mind forever. he is absolutely captivated by you.
“you’re so fucking beautiful,” he murmurs before resting his hand just below the side of your face.
his jaw goes slack when your core clenches erratically around him, drinking up this view as you completely come undone on his cock. he continues to piston into you until he follows immediately after, no longer holding back his moans of euphoria.
as your hips both begin to slow to a stop, seonghwa pulls you off of him, eyes still full of unrelenting lust.
“get on top of me,” he says, pulling you to straddle his face. “i want to taste myself in you.”
his hands grip your thighs as he guides your folds to his eager mouth. as soon as your core meets his tongue, a moan escapes his lips. his seed is still spilling out of you, and he licks up every drop with determination. your hips are still above him, hesitant to put your full weight on him.
“i need you sit on my face,” he says between licks. “i want you to fucking suffocate me.”
his hands on your thighs urge you down, letting you become fully seated on his mouth. he devours you, exploring every inch of you. you rock your hips against his tongue, each motion intensifying your pleasure. his hands encourage you to move faster, to take what you want from him. he separates from your core briefly to groan.
“baby, fuck my tongue,” he commands, attaching back onto you, granting you full access to his mouth.
you let his tongue slide into you and thrust onto it, all while his nose bumps at your clit. you feel the tension building in your stomach once again. the overstimulation sends you spiraling, hips continuing to grind onto his hungry tongue. you see his eyebrows knitting together in bliss, the vibrations of his insistent moans sending a pang throughout your body.
“seonghwa, p-please,” you beg, as if you weren’t the one on top of him, fucking his mouth. his dominance overtook you in every way, no matter what position. “i’m going to cum.”
he nods as if he’s saying, ‘yes, please cum on my face, please let me feel you,’ but is stifled by the grinding of your hips. he flattens his tongue so you can thrust your folds on him, and he’s smirking with lust behind his eyes. you let out a cry in pure bliss, your core contracting and spilling your essence onto his lips. he swallows every drop before latching his mouth back onto your clit, prolonging your orgasm. your movements slow down, and you let out a satisfied moan.
you fall off of him, positioning to rest your head on his chest. the waves of pleasure start to subside, and the only thing that can be heard in the silent air was the synchronization of your heartbeats. then reality hits you.
“seonghwa,” you say quietly. “what are we doing? why are we doing this?”
“i don’t know,” he sighs, bringing his hand up to run his fingers through your hair. he struggles to find the right words. “i just… i don’t think i want this to stop.”
you lift your head up, almost thinking it’s a joke. but when you look into his eyes, you can tell he’s being genuine.
“but… but you hate me,” you say.
“i could never hate you,” he urges. he places his hand on your cheek, stroking softly.
you want so badly to believe him, to trust the softness in his eyes. but a voice in the back of your head reminds you that this is temporary, this isn’t real for him, and urges you to not fall for this trap. your mind plays over the past few weeks of turmoil between you. you recall every harsh word, every cold stare, and wonder if this moment of tenderness can truly outweigh all of that pain. is it worth risking your heart again?
“then i need you to explain yourself,” you say, pushing his hand away. “tell me why you’ve been like this with me.”
he sits up, taking a deep breath. “i’ve been so fucking stupid,” he shakes his head. “i think all these years of working at a restaurant kind of roughed me up. i think i built these walls to try and prove myself in the industry, to prove something to myself. and it made me become someone i don’t even like.”
he meets your gaze, seeing your anticipation for him to continue.
“and then i met you, and i still had these walls. i walked all over you and made you feel like shit. and what’s so fucked up about it is that despite that, i actually started to like you,” he runs his fingers through his hair. “i was scared. i’m still scared.”
you never expected him to be this vulnerable with you, let alone confess his feelings for you. you sit up and kiss him softly, intimately.
in that moment, the barriers between you begin to crumble. it’s not going to be easy, but for the first time, you find yourself on the same page.
“i don’t know what comes next,” you say softly. “but we can be scared together.”
a/n: guys i am so proud of this one! i hope i successfully portrayed the intensity between them. shit got my heart racing personally. again, im new to writing fics so plz leave feedback and reblog to support me! thank u sooooo much ♡
edit: sadly there will be no part 3, but i will be releasing something new within the next week or so, so stay tuned 🫶🏻
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