#Business automation tools

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  Whatsapp Automation Tool Business Automation Tools Whatsapp Automation For Business KarvaTech

Use KarvaTech Automation tools to put your business on auto-pilot. KarvaTech is here to guide you through the process. Our team of experts will work closely with you to understand your needs, recommend the right tools, and tailor solutions to your unique business processes."

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Boost Your Business with These AI Tools: 9 Essential Tools for Success

In the epoch of digital metamorphosis, the utilization of artificial intelligence (AI) tools propels companies to a heightened competitive edge. According to the HubSpot’s State of AI report, a remarkable 68% of industry leaders express intense optimism concerning AI’s aptness to expand their enterprises. This figure elucidates the profound significance of integrating AI tools into business…

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Revolutionize Your Operations: A Guide to Business Automation Tools in 2024

Introduction

In the ever-evolving landscape of business, staying competitive requires constant adaptation and innovation. One of the most transformative trends in recent years has been the integration of automation tools into various aspects of operations. As we step into 2024, the capabilities of these tools have reached new heights, offering businesses unprecedented efficiency, accuracy, and scalability. In this guide, we'll explore the latest and most advanced business automation tools that can revolutionize your operations and propel your organization into the future.

I. Understanding the Need for Automation

In today's fast-paced business environment, time is of the essence. Manual processes that were once the backbone of operations are now becoming bottlenecks, hindering growth and responsiveness. Automation addresses these challenges by streamlining repetitive tasks, with Task Automation Software, and freeing up valuable human resources for more strategic initiatives. The key is to identify areas within your organization where automation can make the most significant impact.

II. Workflow Automation: Seamless Collaboration

In the quest for enhanced productivity and collaboration, workflow automation tools are becoming increasingly sophisticated. 2024 will see a rise in solutions that not only automate individual tasks but entire business processes, from start to finish. These tools will streamline collaboration among team members, ensuring seamless communication and efficient project management.

Cloud-based Employee tracking software will become more prevalent, providing flexibility and accessibility to teams working remotely. Integration with other business applications will also be a key focus, as organizations seek a unified digital ecosystem that fosters agility and innovation. III. Intelligent Data Management

Data is the lifeblood of modern businesses, and managing it efficiently is crucial. In 2024, intelligent data management tools not only automate data entry and storage but also provide advanced analytics and insights. Machine learning algorithms can identify patterns, predict trends, and make data-driven recommendations, empowering organizations to make informed decisions and stay ahead of the competition.

IV. Increased Efficiency:

Automation eliminates manual, time-consuming tasks, allowing employees to focus on more strategic and creative aspects of their roles. This not only boosts productivity but also reduces the likelihood of errors associated with repetitive tasks.

V. Chatbots and Virtual Assistants

Customer service is a cornerstone of business success, and automation has revolutionized this aspect with the integration of chatbots and virtual assistants. These tools use natural language processing (NLP) and machine learning to understand and respond to customer inquiries. In 2024, they've become even more sophisticated, offering personalized interactions, understanding context, and seamlessly escalating complex issues to human agents when necessary. Implementing advanced chatbots and virtual assistants not only improves customer satisfaction but also allows your team to focus on more high-value tasks.

VI. Robotic Process Automation (RPA)

Robotic Process Automation (RPA) has been a game-changer for organizations looking to automate repetitive, rule-based tasks. In 2024, RPA has evolved to handle even more intricate processes. With improved integration capabilities, RPA tools can now work seamlessly with existing systems, orchestrating complex workflows across multiple applications. This not only reduces manual errors but also accelerates process execution, leading to faster and more accurate outcomes.

VII. Workflow Orchestration

As businesses grow, managing workflows becomes increasingly complex. Workflow orchestration tools in 2024 are designed to streamline and optimize end-to-end processes. These tools not only automate individual tasks but also coordinate the flow of information and activities across different departments. This ensures a seamless, interconnected operation that minimizes delays and enhances collaboration among team members.

VIII. Cybersecurity Automation

With the rising threat of cyberattacks, cybersecurity has become a top priority for businesses. In 2024, cybersecurity automation tools have become more sophisticated in detecting and responding to potential threats. Advanced machine learning algorithms can analyze patterns and anomalies in real-time, providing proactive defense mechanisms. Automated incident response capabilities help organizations mitigate the impact of security breaches, reducing the risk of data loss and downtime.

IX. Integration Platforms

In a landscape where businesses use a myriad of applications and systems, integration is key. Integration platforms in 2024 provide a centralized hub that connects disparate systems, ensuring seamless communication and data flow. These platforms support both on-premises and cloud-based applications, offering flexibility and scalability as businesses evolve. The ability to integrate various tools and systems into a cohesive ecosystem enhances overall efficiency and productivity.

X. Human Resources Automation

Managing human resources processes can be time-consuming, but with HR automation tools in 2024, organizations can streamline tasks such as recruitment, onboarding, performance management, and employee engagement. These tools automate administrative tasks, allowing HR professionals to focus on strategic initiatives that contribute to employee satisfaction and organizational success.

Conclusion

As we navigate the business landscape of 2024, automation tools have become indispensable for organizations striving to stay competitive and agile. From advanced process automation to intelligent data management, chatbots, RPA, cybersecurity tools, and more, the possibilities are vast. The key to successful implementation lies in identifying the specific needs of your organization and selecting the right combination of tools that align with your goals.

Revolutionizing your operations with automation isn't just about efficiency; it's about empowering your team to focus on innovation, creativity, and strategic decision-making. By embracing the latest automation tools, your organization can pave the way for a more agile, responsive, and successful future in the dynamic world of business.

[sendcrux]

Boost Your Outreach with the Best Cold Email Automation Tool in the USA

In today’s competitive business landscape, effective communication is key to building relationships and driving sales. One powerful method for achieving this is through cold email automation. By leveraging advanced tools, businesses can streamline their outreach efforts, save time, and improve response rates.

Why Cold Email Automation?

Cold email automation is essential for scaling outreach efforts. Instead of manually sending emails to prospects, automation tools handle this task efficiently, allowing you to focus on crafting compelling messages and targeting the right audience. This not only boosts productivity but also ensures that your emails reach a wider audience.

Choosing the Best Cold Email Automation Tool

When selecting a cold email automation tool in the USA, consider the following features:

User-Friendly Interface: The tool should be easy to use, with a clear dashboard and intuitive features.

Customization Options: Look for tools that allow you to personalize your emails, which is crucial for engagement.

Analytics and Reporting: Comprehensive analytics help you track open rates, click-through rates, and responses, enabling you to refine your strategy.

Integration Capabilities: Ensure the tool can integrate with your existing CRM and other marketing platforms.

Best SMTP for Cold Email

To maximize the effectiveness of your cold email campaigns, it’s crucial to use the best SMTP (Simple Mail Transfer Protocol) for cold email. A reliable SMTP service ensures your emails are delivered promptly and securely, reducing the risk of your messages ending up in spam folders. This enhances deliverability and ensures your outreach efforts are not wasted.

Benefits of Using an Email Marketing Platform

An email marketing platform that includes cold email automation and the best SMTP for cold email provides several benefits:

Efficiency: Automate repetitive tasks and manage large-scale email campaigns with ease.

Personalization: Tailor your messages to individual recipients, increasing the likelihood of engagement.

Scalability: Handle a growing list of contacts without compromising on quality or performance.

Conclusion

In conclusion, boosting your outreach with the best cold email automation tool in the USA is a smart strategy for any business looking to expand its reach and drive sales. By leveraging the right tools, including a reliable SMTP service and a comprehensive email marketing platform, you can enhance your email campaigns and achieve better results. Start automating your cold emails today and watch your outreach efforts soar.

Visit: www.sendcrux.com

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Send WhatsApp from Google Spreadsheet: Automated Messaging Made Easy

https://www.smsgatewaycenter.com/integrations/send-whatsapp-from-google-spreadsheet/

Discover the power of automated WhatsApp messaging directly from Google Sheets with our Send WhatsApp from Google Spreadsheet add-on. Effortlessly send notifications, engage clients, and customize messages with your wabaapi.com subscription. Installation and training included.

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Dhiren Bhatia, Co-Founder & CEO of Inventive AI – Interiew Series

New Post has been published on https://thedigitalinsider.com/dhiren-bhatia-co-founder-ceo-of-inventive-ai-interiew-series/

Dhiren Bhatia, Co-Founder & CEO of Inventive AI – Interiew Series

Dhiren Bhatia is the Co-Founder & CEO of Inventive AI,  an AI-powered RFP and questionnaire response management platform.

RFP stands for Request for Proposal, a formal document issued by organizations to invite vendors or service providers to submit proposals for specific projects or services. The RFP outlines the project requirements, objectives, and evaluation criteria, allowing qualified vendors to submit detailed bids on how they plan to meet the organization’s needs.

Inventive AI is an AI-powered platform designed to streamline and optimize the response process for RFPs and questionnaires. By automating tasks such as drafting responses, gathering relevant data, and customizing proposals for specific clients, Inventive AI significantly improves the efficiency of sales response workflows, driving over 70% efficiency gains for businesses. This allows companies to respond to RFPs faster, more accurately, and with greater consistency, ultimately enhancing their chances of winning more contracts.

What inspired the founding of Inventive AI, and how did your personal experiences with RFP workflows shape its mission?

After taking some time off following my last exit (selling Viewics to Roche), I realized I missed the excitement and challenges of building a startup. During my time at Roche, my teams were involved in numerous RFPs, and I consistently saw how difficult it was to craft strategic, efficient responses. This experience highlighted a clear opportunity, and I set out to explore it further. Through conversations and interviews with dozens of companies, I validated that this pain point was widespread, reinforcing my decision to dive back in and build a solution to address it.

What were the key pain points in the RFP process that you identified, and how does Inventive AI address those challenges?

The key pain points in the RFP process include:

Manual, time-consuming effort: The process can take days or even weeks of work due to the extensive manual input required.

Managing content and knowledge: It’s challenging to maintain and organize the knowledge base for crafting accurate and relevant responses.

Strategic responses: Responding effectively requires understanding the customer’s specific needs and considering the competition, making it difficult to tailor responses strategically.

Collaboration across teams: Gathering input from multiple subject matter experts and senior stakeholders can be cumbersome and lead to delays.

Compliance and risk management: Ensuring alignment with regulatory requirements, internal policies, and legal constraints adds complexity and potential risks.

Inventive AI addresses these challenges with a suite of proprietary AI-driven agents designed to automate and streamline key aspects of the process. By leveraging AI, the platform significantly reduces manual effort, organizes and optimizes content management, enhances strategic response generation, simplifies stakeholder collaboration, and ensures compliance and risk management—all in one integrated solution.

How does Inventive AI’s technology make RFP responses faster and more accurate compared to traditional methods?

Our founding team brings deep expertise in machine learning, particularly in language models. Gaurav Nemade, an early Product Manager at Google Brain, contributed to the development of LLMs, while Vishakh Hegde conducted AI research at Stanford University. Leveraging this expertise, we’ve developed a proprietary pipeline and suite of tools that deliver accurate, strategic responses within seconds, all grounded in our customers’ unique knowledge sources. This enables us to provide a solution that is not only fast but also highly tailored to each client’s needs.

What makes RFP management a critical area for automation, and how does Inventive AI tackle this?

RFP management is a critical area for automation because an RFP signifies a high level of interest and buying intent for a company’s products or services. Delivering a high-quality, strategic response is crucial for maximizing sales opportunities. This process demands accuracy, compliance, risk management, and competitive positioning, all of which can be time-consuming and prone to errors when done manually.

Inventive AI tackles this challenge by automating key aspects of RFP management through advanced AI technology. The platform ensures that responses are accurate, compliant with regulations, and strategically aligned with customer needs. By automating these tasks, Inventive AI not only improves the quality and consistency of responses but also allows companies to handle a higher volume of RFPs, expanding their ability to pursue more opportunities and ultimately increasing win rates.

Why are RFPs often overlooked in digital transformation, and how is Inventive AI changing this dynamic?

RFPs are often overlooked in digital transformation initiatives because they are seen as administrative or transactional tasks rather than strategic opportunities for innovation. Many companies focus their digital transformation efforts on customer-facing functions, internal operations, or product development, leaving procurement and sales processes, like RFP management, relatively untouched. This is partly because RFP processes are traditionally manual and highly customized, which can make them seem less suitable for automation or digital overhaul.

Additionally, the complexity and cross-functional nature of RFPs often lead companies to assume that automating or streamlining these processes would be too difficult or disruptive. As a result, the potential gains from improving RFP workflows—such as increased efficiency, better accuracy, faster turnaround times, and enhanced competitiveness—are frequently missed during digital transformation efforts. However, with the progress in AI and thereby solutions like Inventive AI, automating RFP management is not only feasible but can also provide significant strategic advantages.

Can you explain how the unified knowledge hub works, and how it integrates with various enterprise systems?

The Inventive AI Knowledge Hub functions as a centralized, AI-powered resource that acts like a subject matter expert (SME) with access to a company’s vast, distributed knowledge. In a typical enterprise, relevant content for responding to sales questionnaires and RFPs exists across multiple systems and departments, making it difficult to manually pull together accurate and strategic responses. A simple Q&A library of boilerplate responses is often insufficient for creating competitive, tailored proposals.

Inventive AI addresses this challenge by integrating with commonly used enterprise systems such as Salesforce, Hubspot, Seismic, Google Drive, SharePoint, OneDrive, and more. Our AI can automatically ingest and understand the context of the incoming RFP, retrieving the most relevant information from across these platforms to craft high-quality responses. Additionally, our AI agents—responsible for tasks such as competitive research, error checking, conflict resolution, and compliance and risk management—operate on this unified Knowledge Hub, ensuring consistency and accuracy by leveraging a complete, connected view of the company’s knowledge, rather than relying on siloed content.

What are the key features of Inventive AI that differentiate it from other RFP management tools on the market?

What differentiates Inventive AI from other RFP management tools is our focus on helping customers win RFPs, not just answer questions. While many tools simply provide a way to search for boilerplate responses within a static database, requiring the customer to constantly maintain and update it, Inventive AI goes far beyond that. Our platform dynamically leverages enterprise-wide knowledge and uses advanced AI to generate strategic, high-quality responses tailored to each RFP, significantly increasing win rates.

Our deep enterprise experience and AI expertise allow us to address both the business and technical aspects of the RFP process. We’ve built a system that not only delivers accurate responses but also effectively manages AI challenges like language model hallucinations, ensuring precision and relevance in every response. This level of response quality and strategic insight is unmatched in the market, making Inventive AI a true competitive advantage for RFP management.

How does the AI Content Manager ensure that only the most relevant and up-to-date information is used in RFP responses?

This is a great question and easier said than done. While it’s relatively straightforward to create a compelling demo using popular AI tools like OpenAI, Google, or AWS, our platform goes beyond simple solutions that are just not good enough for enterprise settings. Drawing from our AI research backgrounds at Google and Stanford Research, we’ve built a proprietary machine learning pipeline combined with a strategy of specialized AI agents. This allows us to ensure that only the most relevant and up-to-date content is used in RFP responses, continuously refining the accuracy of the information.

When the AI encounters uncertainty, it doesn’t make assumptions. Instead, it presents users with potential options and learns from the feedback provided. This iterative learning ensures that future responses are even more precise when similar questions arise, improving over time and ensuring that RFP responses stay relevant, current, and strategic.

What kind of productivity boosts have users seen by using Inventive AI’s suite of AI agents, and what specific tasks do these agents handle?

Users of Inventive AI’s suite of AI agents have seen significant productivity boosts, particularly in their ability to respond to a greater number of RFPs, which directly impacts top-line revenue. By generating more strategic, accurate, and tailored responses, companies have also experienced higher win rates. Customers report that they complete the RFP process 70% faster than before, allowing them to take on more opportunities without sacrificing quality.

Our AI agents handle a variety of critical tasks, such as conducting competitive analysis, brainstorming response ideas, and detecting stale or outdated content. They also identify conflicting information within responses, unearth multiple potential answers to RFP questions, and check for compliance with regulatory or internal guidelines. These automated capabilities enable teams to focus on higher-value activities, ensuring that responses are both efficient and strategically sound.

Thank you for the great interview, readers who wish to learn more should visit Inventive AI.

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AI Tools, Automation, and Smarter Business: Transforming the Way We Work"

Introduction: The Rise of Intelligent Business OperationsIn today’s rapidly evolving business landscape, one thing is clear: staying competitive means embracing technology. Artificial Intelligence (AI) tools and automation aren’t just buzzwords — they’re transforming how businesses operate, helping companies of all sizes become smarter, faster, and more efficient. From streamlining workflows to…

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Explore how AI is transforming project management software by enhancing predictive analytics, automating routine tasks, improving risk management, and facilitating better decision-making. AI-driven tools optimize workflows, forecast project outcomes, and help teams collaborate more effectively. Learn how leveraging AI can lead to improved project success, efficiency, and competitive advantage in today’s fast-paced business environment.

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Social Selling Metrics: Your Roadmap to Success

This infographic serves as a comprehensive resource for businesses and sales professionals looking to enhance their social selling matrics.

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Looking to streamline your business processes? Smoothtalk Pro is the ultimate partner for smarter growth and efficiency. Capture leads, automate tasks, and grow your business seamlessly!

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✉️ info@smoothtalk.in 🔗 https://smoothtalk.in #Leads #BusinessAutomation #SalesGrowth #SmoothtalkPro

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Stay Ahead of the Curve: Why Entrepreneurs Are Turning to Auvik for Cloud-Based Network Management

🚀 Stay Ahead of the Curve with Auvik Networks! 🚀 Entrepreneurs, are you ready to streamline your business and boost efficiency? 📈 Discover how Auvik's cloud-based network management is helping businesses improve operational efficiency by up to 42%!

As more businesses turn to digital solutions, network management software has become a critical factor in boosting efficiency—companies that invest in automated IT management see up to a 42% improvement in operational efficiency by reducing downtime and IT labor costs. Auvik Networks, founded in 2011, is a Canadian company providing cloud-based network management solutions, primarily serving…

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Maximize Efficiency: Top Business Automation Tools

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Ashish Nagar, CEO & Founder of Level AI – Interview Series

New Post has been published on https://thedigitalinsider.com/ashish-nagar-ceo-founder-of-level-ai-interview-series/

Ashish Nagar, CEO & Founder of Level AI – Interview Series

Ashish Nagar is the CEO and founder of Level AI, taking his experience at Amazon on the Alexa team to use artificial intelligence to transform contact center operations. With a strong background in technology and entrepreneurship, Ashish has been instrumental in driving the company’s mission to enhance the efficiency and effectiveness of customer service interactions through advanced AI solutions. Under his leadership, Level AI has become a key player in the AI-driven contact center space, known for its cutting-edge products and superior implementation of artificial intelligence.

What inspired you to leave Amazon and start Level AI? Can you share the specific pain points in customer service that you aimed to address with your technology?

My background is building products at the intersection of technology and business. Although I have an undergrad degree in Applied Physics, my work has consistently focused on product roles and setting up, launching, and building new businesses. My passion for technology and business led me to AI.

I started working in AI in 2014, when we were building a next-generation mobile search company called Rel C, which was similar to what Perplexity AI is today. That experience sparked my journey into AI software, and eventually, that company was acquired by Amazon. At Amazon, I was a product leader on the Alexa team, continuously seeking opportunities to tackle more complex AI problems.

In my last year at Amazon, in 2018,I worked on a project we referred to as the “Star Trek computer,” inspired by the famous sci-fi franchise. The goal was to develop a computer that could understand and respond to any question you asked it. This project became known as the Alexa Prize, aiming to enable anyone to hold a 20-minute conversation with Alexa on any social topic. I led a team of about 10 scientists, and we launched this as a worldwide AI challenge. I worked closely with leading minds from institutions like MIT, CMU, Stanford, and Oxford. One thing became clear: at that time, no one could fully solve the problem.

Even then, I could sense a wave of innovation coming that would make this possible. Fast forward to 2024, and technologies like ChatGPT are now doing much of what we envisioned. There were rapid advancements in natural language processing with companies like Amazon, Google, OpenAI, and Microsoft building large models and the underlying infrastructure. But they were not necessarily tackling end-to-end workflows. We recognized this gap and wanted to address it.

Our first product wasn’t a customer service solution; it was a voice assistant for frontline workers, such as technicians and retail store employees. We raised $2 million in seed funding and showed the product to potential customers. They overwhelmingly requested that we adapt the technology for contact centers, where they already had voice and data streams but lacked the modern generative AI architecture. This led us to realize that existing companies in this space were stuck in the past, grappling with the classic innovator’s dilemma of whether to overhaul their legacy systems or build something new. We started from a blank slate and built the first native large language model (LLM) customer experience intelligence and service automation platform. 

My deep interest in the complexities of human language and how challenging it is to solve these problems from a computer engineering perspective, played a significant role in our approach. AI’s ability to understand human speech is crucial, particularly for the contact center industry. For example, using Siri often reveals how difficult it is for AI to understand intent and context in human language. Even simple queries can trip up AI, which struggles to interpret what you’re asking.

AI struggles with understanding intent, maintaining context over long conversations, and possessing relevant knowledge of the world. Even ChatGPT has limitations in these areas. For instance, it might not know the latest news or understand shifting topics within a conversation. These challenges are directly relevant to customer service, where conversations often involve multiple topics and require the AI to understand specific, domain-related knowledge. We’re addressing these challenges in our platform, which is designed to handle the complexities of human language in a customer service environment. 

Level AI’s NLU technology goes beyond basic keyword matching. Can you explain how your AI understands deeper customer intent and the benefits this brings to customer service? How does Level AI ensure the accuracy and reliability of its AI systems, especially in understanding nuanced customer interactions?

We have six or seven different AI pipelines tailored to specific tasks, depending on the job at hand. For example, one workflow might involve identifying call drivers and understanding the issues customers have with a product or service, which we call the “voice of the customer.” Another could be the automated scoring of quality scorecards to evaluate agent performance. Each workflow or service has its own AI pipeline, but the underlying technology remains the same.

To draw an analogy, the technology we use is based on LLMs similar to the technology behind ChatGPT and other generative AI tools. However, we use customer service-specific LLMs that we have trained in-house for these specialized workflows. This allows us to achieve over 85% accuracy within just a few days of onboarding new customers, resulting in faster time to value, minimal professional services, and unmatched accuracy, security, and trust.

Our models have deep, specific expertise in customer service. The old paradigm involved analyzing conversations by picking out keywords or phrases like “cancel my account” or “I’m not happy.” But our solution doesn’t rely on capturing all possible variations of phrases. Instead, it applies AI to understand the intent behind the question, making it much quicker and more efficient.

For example, if someone says, “I want to cancel my account,” there are countless ways they might express that, like “I’m done with you guys” or “I’m moving on to someone else.” Our AI understands the question’s intent and ties it back to the context, which is why our software is faster and more accurate.

A helpful analogy is that old AI was like a rule book—you’d build these rigid rule books, with if-then-else statements, which were inflexible and constantly needed maintenance. The new AI, on the other hand, is like a dynamic brain or a learning system. With just a few pointers, it dynamically learns context and intent, continually improving on the fly. A rule book has a limited scope and breaks easily when something doesn’t fit the predefined rules, while a dynamic learning system keeps expanding, growing, and has a much broader impact.

A great example from a customer perspective is a large ecommerce brand. They have thousands of products, and it’s impossible to keep up with constant updates. Our AI, however, can understand the context, like whether you’re talking about a specific couch, without needing to constantly update a scorecard or rubric with every new product.

What are the key challenges in integrating Level AI’s technology with existing customer service systems, and how do you address them?

Level AI is a customer experience intelligence and service automation platform. As such, we integrate with most CX software in the industry, whether it’s a CRM, CCaaS, survey, or tooling solution. This makes us the central hub, collecting data from all these sources and serving as the intelligence layer on top.

However, the challenge is that some of these systems are based on non-cloud, on-premise technology, or even cloud technology that lacks APIs or clean data integrations. We work closely with our customers to address this, though 80% of our integrations are now cloud-based or API-native, allowing us to integrate quickly.

How does Level AI provide real-time intelligence and actionable insights for customer service agents? Can you share some examples of how this has improved customer interactions?

There are three kinds of real-time intelligence and actionable insights we provide our customers:

Automation of Manual Workflows: Service reps often have limited time (6 to 9 minutes) and multiple manual tasks. Level AI automates tedious tasks like note-taking during and after conversations, generating customized summaries for each customer. This has saved our customers 10 to 25% in call handling time, leading to more efficiency.

CX Copilot for Service Reps: Service reps face high churn and onboarding challenges. Imagine being dropped into a contact center without knowing the company’s policies. Level AI acts as an expert AI sitting beside the rep, listening to conversations, and offering real-time guidance. This includes handling objections, providing knowledge, and offering smart transcription. This capability has helped our customers onboard and train service reps 30 to 50% faster.

Manager Copilot: This unique feature gives managers real-time visibility into how their team is performing. Level AI provides second-by-second insights into conversations, allowing managers to intervene, detect sentiment and intent, and support reps in real-time. This has improved agent productivity by 10 to 15% and increased agent satisfaction, which is crucial for reducing costs. For example, if a customer starts cursing at a rep, the system flags it, and the manager can either take over the call or whisper guidance to the rep. This kind of real-time intervention would be impossible without this technology.

Can you elaborate on how Level AI’s sentiment analysis works and how it helps agents respond more effectively to customers?

Our sentiment analysis detects seven different emotions, ranging from extreme frustration to elation, allowing us to measure varying degrees of emotions that contribute to our overall sentiment score. This analysis considers both the spoken words and the tonality of the conversation. However, we’ve found through our experiments that the spoken word plays a much more significant role than tone. You can say the meanest things in a flat tone or very nice things in a strange tone.

We provide a sentiment score on a scale from 1 to 10, with 1 indicating very negative sentiment and 10 indicating a highly positive sentiment. We analyze 100% of our customers’ conversations, offering a deep insight into customer interactions.

Contextual understanding is also critical. For example, if a call starts with very negative sentiment but ends positively, even if 80% of the call was negative, the overall interaction is considered positive. This is because the customer started upset, the agent resolved the issue, and the customer left satisfied. On the other hand, if the call begins positively but ends negatively, that’s a different story, despite the fact that 80% of the call might have been positive.

This analysis helps both the rep and the manager identify areas for training, focusing on actions that correlate with positive sentiment, such as greeting the customer, acknowledging their concerns, and showing empathy—elements that are crucial to successful interactions.

How does Level AI address data privacy and security concerns, especially given the sensitive nature of customer interactions?

From day one, we have prioritized security and privacy. We’ve built our system with enterprise-level security and privacy as core principles. We don’t outsource any of our generative AI capabilities to third-party vendors. Everything is developed in-house, allowing us to train customer-specific AI models without sharing data outside our environment. We also offer extensive customization, enabling customers to have their own AI models without any data sharing across different parts of our data pipeline.

To address a current industry concern, our data is not used by external models for training. We don’t allow our models to be influenced by AI-generated data from other sources. This approach prevents the issues some AI models are facing, where being trained on AI-generated data causes them to lose accuracy. At Level AI, everything is first-party, and we don’t share or pull data externally.

With the recent $39.4 million Series C funding, what are your plans for expanding Level AI’s platform and reaching new customer segments?

The Series C investment will fuel our strategic growth and innovation initiatives in critical areas, including advancing product development, engineering enhancements, and rigorous research and development efforts. We aim to recruit top-tier talent across all levels of the organization, enabling us to continue pioneering industry-leading technologies that surpass client expectations and meet dynamic market demands. 

How do you see the role of AI in transforming customer service over the next decade? 

While the general focus is often on the automation aspect—predicting a future where bots handle all customer service—our view is more nuanced. The extent of automation varies by vertical. For example, in banking or finance, automation might be lower, while in other sectors, it could be higher. On average, we believe that achieving more than 40% automation across all verticals is challenging. This is because service reps do more than just answer questions—they act as troubleshooters, sales advisors, and more, roles that can’t be fully replicated by AI.

There is also significant potential in workflow automation, which Level AI focuses on. This includes back-office tasks like quality assurance, ticket triaging, and screen monitoring. Here, automation can exceed 80% using generative AI. Intelligence and data insights are crucial. We are unique in using generative AI to gain insights from unstructured data. This approach can vastly improve the quality of insights, reducing the need for professional services by 90% and accelerating time to value by 90%.

Another important consideration is whether the face of your organization should be a bot or a person. Beyond the basic functions they perform, a human connection with your customers is crucial. Our approach is to remove the excess tasks from a person’s workload, allowing them to focus on meaningful interactions.

We believe that humans are best suited for direct communication and should continue to be in that role. However, they’re not ideal for tasks like note-taking, transcribing interactions, or screen recording. By handling these tasks for them, we free up their time to engage with customers more effectively.

Thank you for the great interview, readers who wish to learn more should visit Level AI.