#rural broadband

[isprevolution]

Ensuring Stellar Customer Experiences: Best Practices for WISP / ISP Field Technicians

Introduction

In the world of Wireless Internet Service Providers (WISPs), field technicians play a crucial role in delivering seamless connectivity and ensuring customer satisfaction. The customer-technician interaction is a pivotal moment that can influence the overall perception of the WISP / ISP. To help enhance customer experiences, here are some best practices for WISP / ISP field technicians.

1. Effective Communication

Clear and concise communication is the foundation of a positive customer experience. Technicians should explain technical terms in layman’s terms, ensuring that customers understand the issues, solutions, and any necessary equipment upgrades. Active listening is equally important—give customers the opportunity to express concerns and ask questions.

2. Professionalism

Maintaining a professional demeanor is key to building trust. Technicians should arrive on time for appointments, wear company uniforms, and carry proper identification. Demonstrating respect for the customer’s property and adhering to safety protocols further reinforces professionalism.

3. Educate Customers

Empower customers with knowledge about their WISP service. Technicians should take the time to educate users on basic troubleshooting techniques, signal strength indicators, and the importance of proper equipment placement. Educated customers are more likely to feel in control of their service and have a better overall experience.

4. Set Realistic Expectations

Underpromise and overdeliver. Clearly communicate the expected timeline for installations or repairs, and provide updates if there are any delays. Setting realistic expectations helps manage customer perceptions and fosters a sense of transparency.

5. Problem-Solving Skills

Equip technicians with the skills to diagnose and resolve issues efficiently. Invest in ongoing training to keep technicians updated on the latest technologies and problem-solving techniques. A well-informed technician can resolve issues more quickly, reducing downtime for the customer.

6. Courtesy and Patience

Patience is a virtue, especially when dealing with customers who may not be tech-savvy. Technicians should be patient, polite, and understanding, even in challenging situations. Demonstrating empathy goes a long way in creating a positive customer experience.

7. Thorough Documentation

Accurate record-keeping is essential for tracking service history and identifying recurring issues. Encourage technicians to document their interactions, including the steps taken to resolve problems. This information can be invaluable for troubleshooting in the future and provides a comprehensive view of the customer’s experience.

8. Follow-Up

After resolving an issue, follow up with customers to ensure that the solution is working as expected. This proactive approach not only demonstrates commitment but also provides an opportunity to address any lingering concerns and gather feedback for continuous improvement.

9. Embrace Technological Tools

Leverage technology to enhance the efficiency of field technicians. Mobile apps, GPS tracking, and remote diagnostic tools can streamline operations, enabling technicians to resolve issues more quickly and effectively.

Conclusion

WISP / ISP field technicians serve as the face of the company, shaping customer perceptions and loyalty. By prioritizing effective communication, professionalism, education, and problem-solving skills, WISP technicians can contribute to a positive and lasting customer experience. As the industry continues to evolve, these best practices will be instrumental in maintaining a competitive edge and building a satisfied customer base.

[justinspoliticalcorner]

Jennifer Bendery at HuffPost:

President Joe Biden on Wednesday mocked Sen. Tommy Tuberville (R-Ala.) for celebrating that his state got more than $1 billion in broadband funding from the bipartisan infrastructure bill ― which Tuberville voted against. “See you at the groundbreaking,” Biden tweeted. The president included a quoted tweet from Tuberville on Tuesday in which the senator touted that Alabama was getting $1.4 billion for expanding broadband access to underserved areas. “Great to see Alabama receive crucial funds to boost ongoing broadband efforts,” Tuberville tweeted. This money is coming from the Infrastructure Investment and Jobs Act, a sweeping bipartisan law that included a historic $65 billion investment in expanding high-speed, affordable broadband. Biden signed it into law in November 2021. When the bill came before the Senate in August 2021, Tuberville voted no.

[...] “There’s a guy named Tuberville, senator from Alabama, who announced that he strongly opposed the legislation. Now he’s hailing its passage,” the president said, while also reading Tuberville’s tweet aloud. Biden paused briefly afterward to make the sign of the cross, drawing laughter and applause from the crowd. Tuberville spokesperson Steven Stafford told HuffPost on Tuesday that there’s no hypocrisy in the senator hailing the benefits of legislation he opposed. “Coach voted against the infrastructure bill because it wasted Alabamians’ tax dollars,” he said of Tuberville, who was a college football coach until 2016. “But now that it is law of the land, the people of Alabama deserve their fair share.”

President Joe Biden (D) is correct to call out the hypocrisy of Sen. Tommy Tuberville (R) for praising $1BN worth of broadband coming to his state that he voted against in the Senate.

[reportwire]

WHIN to Launch Indiana's First Aerostat Providing the Region With Broadband

WHIN to Launch Indiana’s First Aerostat Providing the Region With Broadband

Wabash Heartland Innovation Network is planning the launch of an RTO Wireless AeroSite™, home base of the first telecommunications aerostat to be deployed in the United States for rural broadband. The AeroSite™ will support WHIN’s research broadband network, covering ten counties in north-central Indiana. Press Release – updated: Aug 5, 2020 WEST LAFAYETTE, Ind., August 5, 2020…

[broadbandshacks]

How Can Rural Broadband Services Work For You?

People who live in centralized urban areas also have various options for accessing Internet connectivity from anywhere.

 If you live in a city, you have a lot of choices for getting a high-speed Internet connection. However, in remote and rural areas, obtaining a reliable Internet connection that meets the needs of bandwidth-hungry customers may be difficult. Wireless Internet services now provide customers with interesting options for a high-speed, quick, and secure connection. Furthermore, connecting to a wireless Internet connection from any location makes it a good choice for both home in Rural broadband and business users.

Usage

The majority of people in larger cities now have better access to wireless broadband services like Rural 4G Broadband. The public demand for high-speed Internet service providers has increased with the growing number of broadband Internet subscribers. Simultaneously, wireless-enabled devices such as smartphones can provide high-speed connectivity to people living in cities. The corporate sector has also increased its use of broadband services, with most businesses relying on high-speed Internet service to meet their critical business communication needs.

Internet connectivity

Although wireless broadband services are not as common in rural areas, rising demand has resulted in a significant increase in Internet service like 5G internet providers in these areas. There are, however, a few well-known rural Internet service providers who offer Internet access to their customers.

Conclusion

Using some of the most cutting-edge wireless technologies. Mobile hotspots are one such trend that has taken hold in some of these cities, allowing people to connect to the Internet wirelessly in public places. Traveling business people can stay in touch using the Home Mesh Wi-Fi access facilities available in various locations, including airports and restaurants. In rural areas, on the other hand, such wireless technology-based facilities are still not widely available and accessible to the general public.

[isprevolution]

Crafting Connection: How WISPs Can Build A Compelling Narrative for Subscriber Growth

Introduction

In the ever-evolving landscape of Wireless Internet Service Providers (WISPs), the ability to communicate a clear and compelling message is crucial for attracting and retaining subscribers. Enter Donald Miller’s paradigm-shifting book, “Building a StoryBrand.” By applying the principles of this transformative book, WISPs can not only enhance their brand narrative but also strategically add subscribers to their networks. Let’s explore how the concepts from “Building a StoryBrand” can be harnessed to create a more engaging and subscriber-friendly WISP experience.

1. Clarify Your Message: Make the Tech Speak Human

The first principle from Miller’s book emphasizes the importance of clarity in your messaging. WISP technology can be complex, filled with jargon that may confuse potential subscribers. Apply the “StoryBrand” framework to simplify your message. Clearly articulate what you offer, how it solves a problem for your subscribers, and why it matters to them.

Example: “Experience lightning-fast internet with our WISP technology. Say goodbye to lag and hello to seamless connectivity for all your online activities.”

2. Position Your Subscribers as the Hero

In Miller’s storytelling model, the customer is the hero, not the brand. WISPs can leverage this concept by emphasizing how their services empower subscribers to overcome challenges and achieve their online goals. Paint a vivid picture of the improved online experiences subscribers can enjoy by choosing your WISP.

Example: “At XYZ  Internet, we believe in putting you in control of your online journey. Say goodbye to buffering and hello to uninterrupted streaming, gaming, and remote work success.”

3. Address Subscriber Pain Points: Be the Solution

Identify the pain points that potential subscribers may be facing with their current internet service providers. Use your messaging to position your WISP as the solution to these problems. Whether it’s slow speeds, unreliable connections, or limited coverage, communicate how your services can alleviate these concerns.

Example: “Tired of dropped connections? Our WISP technology ensures a reliable and fast internet connection, so you can work, play, and connect without interruptions.”

4. Guide Subscribers Through a Clear Journey

Miller’s framework emphasizes the importance of guiding customers through a clear journey. Apply this concept to your subscriber onboarding process. Provide clear steps for signing up, installing equipment, and troubleshooting common issues. A smooth onboarding process contributes to a positive customer experience, increasing the likelihood of customer retention.

Example: “Joining our WISP family is easy! Follow our simple three-step process to enjoy high-speed internet in no time. We guide you from signup to seamless connectivity.”

5. Use Storytelling in Marketing Materials

Storytelling is a powerful tool for engagement. Incorporate storytelling into your marketing materials, showcasing real-life examples of how your WISP has positively impacted subscribers. Share success stories, testimonials, and case studies to build trust and authenticity.

Example: “Meet John, one of our satisfied subscribers. With XYZ WISP, he transformed his online experience. Hear his story and discover how you can do the same!”

In conclusion, Donald Miller’s “Building a StoryBrand” provides a valuable blueprint for WISPs looking to resonate with their audience and attract new subscribers. By crafting a clear and compelling narrative, positioning subscribers as the heroes, addressing pain points, guiding them through a seamless journey, and incorporating storytelling into marketing efforts, WISPs can build stronger connections and foster subscriber growth.

Remember, in the world of WISPs, a well-told story is not just a narrative; it’s a pathway to subscriber success and sustained business growth.

[searchthreads]

If you are a rural farmer and thinking to get a satellite connection, read this blog to know the 9 benefits of getting connected to the internet.

[oaksbarnfarm]

Suppling Superfast Broadband To Our Rural Farm Stay

Suppling Superfast Broadband To Our Rural Farm Stay

With the increase of our reliance on mobile technology and the need to be online all of the time, sadly for us, a landline is no longer able to deliver the speeds our 3 property farm stay with occupancy of up to 18 guests at any one-time demands. Despite a government commitment to supplying superfast broadband to rural locations, this has significantly failed most outlying rural communities.…

[oldguydoesstuff]

my strange, multi-decade attempts to get high speed internet....

[justinspoliticalcorner]

Ella Nilsen at Vox:

The White House is preparing for its next big swing on the economy.

Shortly after passing his $1.9 trillion Covid-19 relief package, President Joe Biden is preparing to unveil his “Build Back Better” plan Wednesday during a public address in Pittsburgh, Pennsylvania. The White House discussed an approximately $3 trillion infrastructure package on a call last week with Senate Democrats, but the price tag and final details are still under discussion, a person familiar with the plan told Vox.

Those close to the Biden White House underscore this is a key part of the president’s agenda, and his goal of steering America’s economy toward clean energy and manufacturing. Biden and Democrats see an infrastructure package as the best way to tackle climate change and get the country to net-zero electricity emissions by 2035, by installing more electric vehicle charging stations on the nation’s roads, modernizing the electrical grid, and incentivizing more wind and solar projects. It could be financed at least in part with higher taxes on corporations and the wealthiest Americans.

“I think they’re obsessed with 2035,” former Obama climate adviser John Podesta told Vox in a recent interview, speaking about the Biden White House. “If you stand back and think about buildings, efficiency, transportation, electrification of vehicles, it’s all built on the idea that you’re running clean electrons through that system.”

In addition to using infrastructure to tackle climate change, administration officials are planning to introduce a second package that deals with the care economy, including child care and paid family leave, universal pre-kindergarten, and free community college tuition, the New York Times first reported and White House press secretary Jen Psaki confirmed this weekend.

The Covid-19 pandemic showed an acute need to create more of a child care safety net in the US, but the fact that the administration appears to be breaking the two packages apart could be a signal they think the infrastructure and clean energy proposals have a greater chance of passing through a closely divided Congress and getting support from moderate Democrats, including Senate swing vote Joe Manchin (WV).

No matter what, the process of coming up with a final infrastructure package will be long and fraught. Democrats are planning to kick off a bipartisan process, but could rely on budget reconciliation to pass major portions of an infrastructure package that Republicans don’t support.

“I hope it will be the largest infrastructure package in American history,” Rep. Don Beyer (D-VA), the chair of Congress’s Joint Economic Committee, told Vox. Speaking about a $1.5 trillion infrastructure package House Democrats passed in 2019, Beyer said, “To me, that seems it should be the floor, and we should go up from that.”

There are many infrastructure bills in Congress right now

It will likely take a bit more time for the White House to release its blueprint for an infrastructure plan, and lawmakers are starting a two-week recess. But there are a lot of infrastructure bills floating around Congress that the Biden administration could incorporate.

Last year, the House passed its own $1.5 trillion infrastructure package, the Moving Forward Act. The bill invested in traditional roads and bridges infrastructure, but also put money toward revitalizing America’s rail system, aging school buildings, and spotty broadband infrastructure. Here are the key points of the Moving Forward Act:

$300 billion for fixing existing roads and bridges, including tens of thousands of structurally deficient bridges

$100 billion for transit funding, including putting more zero-emission buses on the roads and upgrading roads to be friendlier to pedestrians and bicyclists

$1.4 billion for alternative fuel charging infrastructure, like electric vehicle charging stations, and tripling funding for Amtrak to $29 billion

$130 billion for school infrastructure, to improve aging school buildings that were built with hazardous materials like asbestos and lead pipes

$100 billion for affordable housing infrastructure to either create or preserve 1.8 million affordable homes

$100 billion for broadband internet infrastructure to unserved and underserved rural, suburban, and urban communities, prioritizing those in “persistent poverty”

$40 billion for new wastewater infrastructure, and over $25 billion for the Drinking Water State Revolving Fund

Also in the mix is a surface transportation bill that funds roads and bridges and is up for its five-year reauthorization this year. The reauthorization bill is something that Republicans and Democrats alike see as having the potential for the most bipartisan compromise, and there has been some talk on Capitol Hill about passing a bipartisan roads and bridges infrastructure bill, and then putting the more ambitious pieces of Biden’s infrastructure plan into a budget reconciliation bill.

The House and Senate are starting in different places on the surface transportation reauthorization bill. The House bill is close to $500 billion, and the Senate passed a bipartisan $287 billion highway funding bill in 2019. Now that Democrats are in the majority, the top-line figure is likely to increase when the committee proposes an updated bill. Still, negotiations over the surface transportation bill could be overshadowed by Biden’s larger infrastructure plan.

[...]

Passing an infrastructure package could take much of the year

The process of drafting and passing an infrastructure bill that the White House, the Senate, and the House all agree on will likely be far more drawn out than Biden’s $1.9 trillion Covid relief package; the House Transportation and Infrastructure Committee has a September deadline to pass the approximately $500 billion five-year surface transportation bill. But that bill isn’t likely to drive the debate around infrastructure.

Democrats want to pass many more components throughout the summer. Democrats are saying that they want the process to be bipartisan and include Republican input, but under current Senate rules, they also have at least one more shot this year to use budget reconciliation to pass an infrastructure and climate bill with 51 votes.

Earmarks — provisions in a spending bill directing money toward projects in various congressional districts — are potentially making a comeback, after past controversies over accusations of waste. With this kind of “pork” spending, some Democrats hope they can entice Republicans to lend bipartisan support to the next big budget bill.

[broadbandshacks]

. It is the greatest feature in rustic regions. A high-velocity link or fiber relationship is given by Rural Broadband experts will be valuable.

[sabrinawhill]

Lawmakers Ask Biden for Rural Broadband Infrastructure Improvements

Lawmakers Ask Biden for Rural Broadband Infrastructure Improvements

A bipartisan group of lawmakers is encouraging President Joe Biden to make rural broadband infrastructure a priority moving forward. Members of the Congressional Rural Broadband Caucus sent a letter detailing the need for better broadband access. Biden has indicated that improvements to infrastructure are a significant priority for his Administration. “In the 21st Century, high-speed broadband…

[isprevolution]

Transforming Agriculture with Fixed Wireless: Empowering IoT in Rural Farming

Introduction

The agricultural industry is on the brink of a digital revolution, thanks to the Internet of Things (IoT). Farmers and large agricultural installations are increasingly turning to IoT solutions to optimize their operations, enhance crop yields, and reduce resource consumption.

In this blog post, we will explore why Fixed Wireless Internet Service Providers (WISPs) are the ideal solution for empowering IoT in rural farming and large agricultural settings.

The IoT Revolution on Farms:

IoT technology has found fertile ground in agriculture, revolutionizing how farms operate. Here’s why IoT is flourishing in rural farming:

Precision Agriculture: IoT sensors and devices allow farmers to collect real-time data on soil conditions, weather patterns, crop growth, and equipment performance. This data empowers them to make data-driven decisions, optimize irrigation, and apply fertilizers precisely where needed.

Livestock Monitoring: Farmers can track the health and behavior of livestock using IoT-enabled wearable devices. This data enables early detection of illnesses, efficient feeding, and improved animal well-being.

Smart Irrigation: IoT-controlled irrigation systems monitor soil moisture levels and weather forecasts. They adjust watering schedules automatically, reducing water wastage and lowering operational costs.

Supply Chain Management: IoT sensors are used to track the condition of crops and products from the field to the market. This ensures the quality and safety of agricultural products and reduces post-harvest losses.

Equipment Maintenance: IoT sensors on farm machinery provide predictive maintenance alerts. This minimizes downtime, prolongs the life of equipment, and ensures optimal performance during critical farming seasons.

Why Fixed Wireless Holds a Competitive Advantage:

Fixed wireless technology is the perfect match for the IoT-driven agricultural landscape, offering several advantages over other potential solutions:

Broad Coverage in Rural Areas: Fixed wireless networks established by WISPs are well-suited for providing internet connectivity to remote farms and large agricultural installations. They extend high-speed internet to areas where traditional wired infrastructure is costly or unfeasible.

Scalability for Expanding IoT Networks: Agricultural IoT deployments often involve a multitude of devices spread across vast areas. Fixed wireless networks are highly scalable, accommodating the increasing demands of IoT without extensive infrastructure investments.

Low Latency for Real-Time Data: IoT applications on farms frequently require real-time data transmission. Fixed wireless connections offer low latency, ensuring that data from IoT devices is transmitted and processed quickly, a critical factor for timely decision-making.

Reliability in Challenging Environments: Farms and agricultural settings can present harsh conditions, such as rugged terrain and adverse weather. Fixed wireless technology is designed to withstand these challenges, offering robust and reliable connectivity even in demanding environments.

Flexibility in Network Deployment: WISPs can strategically position fixed wireless access points to cover specific IoT deployment areas, tailoring network designs to meet the unique needs of agricultural IoT applications.

Energy Efficiency for IoT Devices: Many IoT devices on farms are battery-powered or rely on limited energy sources. Fixed wireless connections are energy-efficient, minimizing the power consumption of IoT devices and extending their operational life.

Security for Sensitive Data: Security is a top concern for IoT applications, especially when handling sensitive data. Fixed wireless connections can be configured with robust encryption and security protocols, ensuring the confidentiality and integrity of data transmitted between IoT devices and the cloud.

Conclusion

As the IoT revolutionizes farming practices, Fixed Wireless Internet Service Providers are emerging as the key enablers of this transformation. The combination of IoT technology and fixed wireless connectivity is revolutionizing agriculture by providing farmers with data-driven insights, reducing resource consumption, and optimizing operations.

Fixed wireless technology offers an unparalleled competitive advantage over other potential solutions, thanks to its extensive coverage, scalability, low latency, reliability, flexibility, energy efficiency, and robust security. With the continued growth of IoT on farms and large agricultural installations, fixed wireless technology will remain at the forefront, ensuring that rural communities can harness the full potential of IoT to enhance agricultural productivity and sustainability.

Checkout more topics — https://isprevolution.io/blog/

[sympathyfortheblinderdevil]

A Word About the State of My Tumblr: A Rant

I live in a place that, because of its unique geography and less-than-stellar socioeconomic status, has the world’s shittiest internet.

Yes. In the year of our lord, 20 motherfucking 20, I pay an exorbitant amount of my hard earned cash for an internet connection that has the strength and functionality of Tommy Shelby’s conscience where women are concerned. Remember when he lied his ass off to Jessie Eden and even slept with her for political favors? That’s the vibe my DSL puts off,  

Do we have access to the internet? Sure. Imagine two rusted tin cans joined by a moldy piece of knotted yarn—that’s my internet connection.Imagine that it rains, the wind is blowing a little, it’s a full moon, a branch falls on a service line, the holler gets foggy, or a squirrel chews through the wires in a service box (true story). When any of this or many other seemingly unremarkable phenomena occur, I lose all connection I have with the outside world.It isn’t fucking fair.

Would I like to be involved in actively creating visually rich content of Tommy Shelby smoking cigarettes, drinking whiskey, fluttering his eyelashes, and clenching his razor sharp jaws? Hell yes! Alas, I can’t.

This is why when I update a fic I typically just post a link to my AO3. It’s not to drive traffic to my other blog, and it’s not because I am part of some nefarious plot to lure you over to another website. You don’t have to create an account to read my fic, to like it, or to even comment on it (not that I’m a big like/comment whore, because I’m like whatever) you can literally just click the link and read it...or not...the choice is yours. It is simply easier for me to post my work on their bare-bones site and then share it to tumblr.

So how am I reblogging the shit out of all of your content? I am using my cell when I can get a couple of bars. I live in an area that attracts people who I like to call “Boat Cunts”. When the weather is nice or we have a holiday weekend the cell tower on this end of the river is completely tapped out by instagramming, facebooking, tik-tokking twats who come to an area of unparalleled natural beauty only to experience the whole thing through the narcissistic lens of their social media. When they aren’t sucking the life out of my verizon (and spreading Covid-19 to my small community), I can do what I want on my phone.

I’m usually not very verbal on tumblr, and I hate that I’ve written a book just to bitch. I just felt the need to explain why I consistently reblog y’all’s content, which is easy to do on my phone, but then won’t post the text of my chapters on tumblr.

[rural-satellite-broadband]

[perfectlydangerousarbiter]

USDA Invests $71 Million in High-Speed Broadband for Rural Kansas and Oklahoma

USDA Invests $71 Million in High-Speed Broadband for Rural Kansas and Oklahoma

New e-Connectivity Opportunities to be Provided for 12,500 Residents and Businesses

U.S. Secretary of Agriculture Sonny Perdue today announced that USDA is investing $71 million to provide broadband service in unserved and underserved rural areas in Kansas and Oklahoma. This funding is part of USDA’s round one investments through the