#callminer

[jcmarchi]

CallMiner’s 2024 CX Landscape Report: AI Key to Customer Experience, But Costs Exceed Expectations

New Post has been published on https://thedigitalinsider.com/callminers-2024-cx-landscape-report-ai-key-to-customer-experience-but-costs-exceed-expectations/

CallMiner’s 2024 CX Landscape Report: AI Key to Customer Experience, But Costs Exceed Expectations

A new report reveals that while businesses view generative AI (GenAI) as a game changer for customer experience (CX), many struggle with the cost of implementation. The findings come from CallMiner’s 2024 CX Landscape Report, developed in collaboration with research firm Vanson Bourne, which surveyed 700 global CX leaders across industries including financial services, healthcare, retail, and technology.

According to the report, 87% of CX leaders see generative AI as essential for improving customer service. An even higher percentage, 91%, believe AI will optimize their CX strategies. However, despite this enthusiasm, 63% of respondents admitted that the financial investment required to implement AI technology has been higher than initially expected.

The Increasing Role of AI in Customer Experience

Over the past two years, AI has revolutionized how organizations approach CX, particularly in contact centers. AI is becoming central to how businesses streamline operations, enhance agent productivity, and personalize customer interactions.

The report highlights that 62% of organizations have already implemented some form of AI in their operations, while 24% are in the early stages of adoption. However, these early adopters are cautious, focusing on foundational AI applications that demonstrate quick returns on investment (ROI) before exploring more complex implementations.

In particular, organizations are adopting AI-driven automation to boost efficiency, with 44% of respondents using AI to streamline tasks and 43% deploying chatbots or recommendation systems to improve CX. By automating routine tasks, AI allows employees to focus on more strategic and creative problem-solving, a trend that 43% of respondents have embraced.

The Financial Challenges of AI Implementation

Although AI is seen as a critical driver of business success, the costs associated with its deployment have been a significant obstacle. In fact, 63% of CX leaders noted that AI implementation has been more expensive than anticipated. This includes not just the cost of acquiring and maintaining the technology, but also the resources required to train teams and integrate AI solutions effectively. Specifically, 42% of respondents cited the cost of maintaining an AI-supporting team, while 40% mentioned the time needed to train staff on the new technologies.

One of the major ongoing challenges is the difficulty of measuring ROI from AI investments. According to the report, 27% of CX leaders stated that they still don’t know how to gauge the success of their AI systems. Moreover, 37% of respondents struggled with determining which AI technology best suits their organization’s needs, though this figure shows a modest improvement from last year’s 44%.

Growing Confidence in AI, Fewer Fears

Interestingly, the survey indicates a growing confidence in managing AI, with the complexity of AI technology being less of a concern compared to previous years. Only 21% of respondents now consider AI too complicated, a notable drop from 31% in 2023. Additionally, worries about AI-related security and compliance risks are waning, with only 38% of leaders expressing concerns, down from 45% last year.

This reduction in AI-related fears is largely attributed to better education and increased awareness of AI’s potential. As organizations become more knowledgeable, they are increasingly confident about using AI to enhance CX without jeopardizing security or compliance.

AI as a Tool for Employee Empowerment

While some still fear that AI could replace jobs, the report paints a different picture. Instead of replacing human workers, 90% of organizations see AI as a means of empowering employees to reach their full potential. The majority of companies are using AI to handle repetitive, low-value tasks, freeing up employees to focus on more complex challenges.

This trend is further evidenced by the fact that 37% of organizations are adopting AI to increase their workforce’s capacity for high-level tasks. In many cases, AI is also being used to provide real-time guidance during customer interactions, with 46% of respondents reporting the use of AI-powered live support.

Additionally, 39% of organizations are turning to AI-driven scoring systems to evaluate both customer interactions and employee performance. This shift toward data-driven, objective evaluation methods is helping companies offer more unbiased assessments of their CX strategies and employee effectiveness.

Evolving Data Collection and Customer Feedback

As customer interactions spread across more channels, organizations are collecting vast amounts of data. However, the report notes that solicited customer feedback—gathered through surveys and reviews—has proven limited in scope. In contrast, unsolicited feedback from customer interactions, especially those in contact centers and social media, provides a more nuanced view of customer experience.

A growing number of organizations recognize the value of unsolicited feedback. The report shows that 64% of respondents are still primarily relying on solicited feedback, down from 71% in 2023 and 79% in 2022. In addition, 25% of organizations now collect an equal mix of solicited and unsolicited feedback, up from 20% the previous year.

This expanding data collection is driving the need for automated analysis. According to the report, 60% of organizations are using automation to process their customer data, a 5% increase from last year. By analyzing this data more efficiently, companies can uncover valuable insights that inform their CX strategies and drive improvements across the business.

Looking Ahead: Balancing AI’s Promise and Challenges

As the CX landscape continues to evolve, the CallMiner 2024 CX Landscape Report reveals a growing awareness of both the potential and challenges of AI. While the technology offers significant benefits, such as improved efficiency, greater personalization, and enhanced employee productivity, organizations must navigate the complexities of implementation and the financial costs that accompany it.

The key to success, according to CallMiner’s founder and CEO, Jeff Gallino, lies in balancing the promise of AI with practical and secure execution. Companies that can strike this balance will be well-positioned to capitalize on AI’s transformative potential in the contact center and beyond.

With 87% of organizations recognizing the importance of generative AI in CX, it is clear that this technology is set to play a pivotal role in shaping the future of customer experience. But as the report makes clear, businesses must be strategic in their approach, ensuring that they invest not only in the right technology but also in the people and processes that will drive long-term success.

For more detailed insights, readers can access the full CallMiner 2024 CX Landscape Report.

[secretofresearch]

Contact Center Analytics Market is Estimated to Witness High Growth Owing to Rising Adoption of AI-Based Solutions

The contact center analytics market enables contact centers to gather and analyze massive volumes of customer interaction data, both real-time and historic, to help optimize contact center performance and improve customer experience. It offers powerful speech/text analytics, predictive routing, real-time guidance, and performance monitoring to contact center agents, allowing for more personalized customer interactions.

Global contact center analytics market is estimated to be valued at US$ 2.10 Bn in 2024 and is expected to reach US$ 5.96 Bn by 2031, exhibiting a compound annual growth rate (CAGR) of 16.1% from 2024 to 2031. Key Takeaways Key players operating in the contact center analytics market are 8x8, Inc., CallMiner, Cisco Systems, Inc., EdgeVerve Limited, Enghouse Interactive, Five9, Inc., Genesys., Genpact Ltd., Metrocall, Mitel Networks Corp., NICE, Oracle, SAP SE, Servion Global Solutions, Verint Systems Inc. The key opportunities in the Contact Center Analytics Market Size include expansion of contact centers to emerging markets and the growing demand for speech analytics and AI capabilities to gain real-time customer insights. Rapid digital transformation across industries also provides lucrative opportunities for contact center analytics vendors. There is rising adoption of AI-based solutions that leverage technologies like machine learning, deep learning and natural language processing for advanced analytics. Technologies like predictive analytics, text analytics, speech analytics help analyze customer conversations and sentiment to enhance customer experience. Real-time guidance, performance monitoring using automation also improves agent performance and reduces costs. Market Drivers One of the Contact Center Analytics Market Analysis is the growing need to provide personalized customer experience across various sales and support channels. Contact centers are shifting focus from transactional interactions to building long term customer relationships. Analytics help analyze massive customer data to understand ever-evolving customer behavior and expectations. This allows customized service offerings across omnichannel communications to drive higher customer satisfaction and loyalty.

Challenges in Contact Center Analytics Market The contact center analytics market faces several challenges. One of the major challenges is data privacy and security. Many organizations struggle to gain customer trust around privacy and security of customer data. Analyzing large volumes of customer conversations and interactions generates massive amounts of sensitive customer data that needs to be securely stored and managed. Any data breach can severely damage customer relationships and brand reputation. Integrating contact center analytics solutions with existing IT infrastructure is another challenge for organizations. Legacy systems often need upgrades to support advanced analytics capabilities. Lack of skilled workforce and high implementation costs are also significant hurdles for wider adoption of contact center analytics. SWOT Analysis Strengths: Contact center analytics helps optimize customer experience and agent performance. Deeper insights into customer journeys can improve first call resolutions. Advanced speech and text analytics extract hidden patterns from conversations. Weaknesses: Significant upfront investments and ongoing maintenance costs. Lack of in-house analytics expertise hampers full utilization. Data privacy and security concerns reduce customer willingness to share information. Opportunities: Expanding application in verticals like eCommerce, healthcare and financial services. Integration with AI platforms will enhance predictive capabilities. Growth of remote work increases need for interaction monitoring and quality management. Threats: Stricter data privacy regulations increases compliance requirements. Competition from specialized point solutions and open-source alternatives. disruptive technologies like chatbots can replace some agent roles. Geographical Regions North America accounts for the largest share of the global contact center analytics market currently, in terms of value. This is attributed to early adoption of advanced analytics across industries for improving customer experience. The presence of major solution vendors and widespread tech spending in the region also contributes to its leadership position. Asia Pacific is poised to witness the fastest growth during the forecast period owing increasing digitalization of enterprises, rising spending on customer-centric technologies by BPO firms based in India and China, and rapidly expanding e-commerce sector. The contact center analytics market in Europe is concentrated in Western countries like Germany, UK and France. Growing importance of omnichannel customer support is a key driver for adoption across industries from banking and insurance to retail and manufacturing. The market is at a nascent stage in other emerging regions of Latin America, Middle East and Africa but expected to gain momentum over the long term.

Get more insights on Contact Center Analytics Market

About Author:

Ravina Pandya, Content Writer, has a strong foothold in the market research industry. She specializes in writing well-researched articles from different industries, including food and beverages, information and technology, healthcare, chemical and materials, etc. (https://www.linkedin.com/in/ravina-pandya-1a3984191)

[thedatagroupnewsservice]

ICYMI: Conversation Analytics for the Digital Era Market Report 2024-2025, Featuring Key Vendors Calabrio, CallMiner, Five9, NICE, OnviSource, SESTEK, Verint and Xdroid - ResearchAndMarkets.com http://dlvr.it/TBFmX9

[researchrevolution]

Speech Analytics Market Disruption: Revolutionizing Communication Insights

Key Insights from the Speech Analytics Market Study

Dominance of Solutions Segment

In 2022, the solutions segment is poised to dominate the speech analytics market, driven by the rising adoption of speech analytics software across call centers and retail industries. The segment's growth is further propelled by the escalating demand for reporting tools, customer experience solutions, and compliance management tools.

Sales and Marketing Management Leading the Way

Within the realm of applications, sales and marketing management emerges as the dominant segment, fueled by the need for improved customer experience and effective sales strategies. The segment's growth is underpinned by the rising demand for call monitoring solutions, sentiment analysis, and the identification of cross-selling opportunities.

IT & Telecommunications Spearheading Market Growth

The IT & telecommunications sector is slated to lead the speech analytics market in 2022, driven by the increasing demand for actionable insights among telecom companies. Factors such as customer retention strategies, cross-selling initiatives, and data analytics contribute to the sector's dominance.

Asia-Pacific: A Hotbed of Growth

In 2022, the Asia-Pacific region is poised to witness the highest CAGR, fueled by escalating technology expenditures and the growing adoption of speech analytics solutions among SMEs. Countries like Australia, China, and India are at the forefront of this growth, driven by a surge in technology adoption and increased awareness of speech recognition technologies.

Key Players

The key players operating in the global speech analytics market are NICE Ltd. (Israel), Verint Systems Inc. (U.S.), CallMiner, Inc. (U.S.), Genesys Cloud Services, Inc. (U.S.), Avaya Holdings Corp. (U.S.), Audio Analytic Ltd. (U.K.), Calabrio, Inc. (U.S.), Batvoice Technologies (France), Qualtrics, LLC (U.S.), Dialpad, Inc. (U.S.), WinterLight Labs (Canada), The Plum Group, Inc. (U.S.), Aural Analytics, Inc (U.S.), Amazon.com, Inc. (U.S.), Uniphore Technologies Inc. (India), Intelligent Voice Ltd (U.K.), Kwantics (India), Gnani Innovations Private Limited (India), and SAS Institute Inc. (U.S.).

Download Free Research Sample @  https://www.meticulousresearch.com/download-sample-report/cp_id=5364

Key questions answered in the report-

Which are the high-growth market segments in terms of the component, application, organization size, deployment mode, and end-use industries?

What is the historical market for speech analytics market across the globe?

What are the market forecasts and estimates for the period of 2022–2029?

What are the major drivers, restraints, and opportunities in the global speech analytics market?

Who are the major players in the global speech analytics market, and what share of the market do they hold?

How is the competitive landscape?

What are the recent developments in the global speech analytics market?

What are the different strategies adopted by the major players in the market?

What are the geographic trends and high-growth countries?

Who are the local emerging players in the global speech analytics market, and how do they compete with the other players?

Contact Us: Meticulous Research® Email- sales@meticulousresearch.com Contact Sales- +1-646-781-8004 Connect with us on LinkedIn- https://www.linkedin.com/company/meticulous-research

[anyawinget]

Speech Analytics Market Size, Demand, Applications, and Key Insights 2022-2030

“The speech analytics market crossed US$ 1.54 billion mark in 2022 and is expected to hit US$ 6.20 billion by 2030, recording a CAGR of 19.1% during the forecast period.”

The report titled “Speech Analytics Market” has recently been added by Business Market Insights to induce a stronger and more effective business outlook. It provides associate in-depth analysis of the various attributes of the industry, like trends, policies, and customers operational in several geographies. Research analysts use quantitative as well as qualitative analytical techniques to supply users, business owners, and industry professionals with accurate and actionable data. The Speech Analytics Market study provides comprehensive data which enhances the understanding, scope, and application during the forecast period.

Get a Sample Copy of Report, Click Here:

https://www.businessmarketinsights.com/sample/BMIRE00026897

The Speech Analytics market following are the manufacturers cover –

Almawave

Avaya Inc

Calabrio

CallMiner

Genesys

The leading players of the Speech Analytics industry, their market share, product portfolio, company profiles are covered during this report. Key market players are analyzed on the basis of production volume, gross margin, market value, and price structure. The competitive market scenario among Speech Analytics players will help the industry aspirants in planning their strategies. The statistics presented in this report are an accurate and helpful guide to shaping your business growth.

Speech Analytics Market Split by Product Type and Applications:

This report segments the Speech Analytics Market on the basis of Types are:

Tools

Services

On the basis of Application, the Speech Analytics Market is segmented into:

BFSI

Media & Entertainment

IT &Telecommunication

Healthcare & Life Science

Consumer Goods

Retail Market

Others

This analysis report also presents practical and practical case studies to help you get a clearer understanding of the subject. This analysis report has been prepared through industry analysis techniques and presented in a professional manner by including effective information graphics whenever necessary. It helps ensure business stability and rapid development to achieve notable remarks within the Speech Analytics market.

Table of Contents: Speech Analytics Market

Chapter 1: Overview of Speech Analytics

Chapter 2: Regional Market Status and Forecast by Regions

Chapter 3: Regional Market Status and Forecast by Types

Chapter 4: Regional Market Status and Forecast by Downstream Industry

Chapter 5: Market driving correlational analysis

Chapter 6: Market competition status by major makers

Chapter 7: Major manufacturer’s introduction and market data

Chapter 8: Upstream and downstream market analysis

Chapter 9: Cost and gross margin analysis

Chapter 10: Marketing status analysis

Chapter 11: Market report conclusion

Chapter 12: Research methodology and reference

Click Here to Buy Now:

https://www.businessmarketinsights.com/buy/single/BMIRE0002689

Note: This report may be customized to suit your requirements. Get in touch with our sales team so you can get a report tailored to your needs.

About Us:

Business Market Insights is a market research platform that provides subscription services for industry and company reports. Our research team has extensive professional expertise in domains such as Electronics & Semiconductors; Aerospace & Defense; Automotive & Transportation; Energy & Power; Healthcare; Manufacturing & Construction; Food & Beverages; Chemicals & Materials; and Technology, Media, & Telecommunications.

Contact Us:

If you have any questions about this report or would like further information, please contact us:

Contact person: Sameer Joshi

Email: sales@businessmarketinsights.com

Phone: +16467917070

[seositetool]

Speech Analytics Market Trends, Size, Share, Growth, Industry Analysis, Advance Technology and Forecast 2026

Speech Analytics Market Trends, Size, Share, Growth, Industry Analysis, Advance Technology and Forecast 2026

NICE (US), Micro Focus (UK), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Geneys (US), Calabrio (US), CallMiner (US), AWS (US), Clarabridge (US), Almawave (Italy), Talkdesk (US), Alvaria (US), Castel (US), VoiceBase (US), Intelligent Voice (US), CallTrackingMetrics (US), Five9 (US), 3CLogic (US), CloudTalk (US), Deepgram (US). Speech Analytics Market by Component…

[tyforcallinghrsc]

Multi-Tasking & Active Listening for Call Center Agents

Sometimes it feels impossible to not multitask within a given workday. When on the phone with a customer, agents are responsible for juggling the incoming information that a customer provides while processing data presented on the screen in front of them. Have you ever noticed how exhausted you feel after doing that for several hours?

Agents may have more success by practicing active listening when working with customers. The Wall Street Journal’s Elizabeth Bernstein laid out the definition of active listening: Fully interacting with another person, without distraction. However, this can be difficult to do when worrying about average handle time and resolving the call quickly.

Read more: https://callminer.com/blog/multi-tasking-active-listening/

February 23, 2017 by CallMiner

[letsvishu]

To define, describe, and predict the speech analytics market by component (solutions and services), application, organization size, deployment mode, vertical, and region

[cdigitalss]

More than 6 in 10 organizations don’t collect enough data to improve customer experience

More than 6 in 10 organizations don’t collect enough data to improve customer experience

New research from conversation intelligence firm CallMiner identifies how organizations today are collecting and acting on customer data to effectively overcome challenges, maximize opportunities and drive better experiences. The inaugural CallMiner CX Landscape report, conducted in partnership with Vanson Bourne, reveals that 70 percent of contact center and customer experience (CX) decision…

[martechcube]

CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced that Benedetto A. Miele has joined the company as Chief Revenue Officer (CRO).

More organizations are embracing solutions that help them capture and analyze the customer conversations happening in their customer service or contact centers, and drive improvements across operational efficiency, agent experience, customer experience and more. In his new role, Miele will focus on expanding CallMiner’s share of the conversation intelligence market with the acquisition of new customer logos.

[callcentertechs]

Best Virtual Call Center Solutions

Each fruitful association depends on a call community for sure. Call-focus administrations address a wide assortment of hierarchical capabilities regardless of the business size. They assume a fundamental part in the client experience, brand mindfulness, and client criticism connected with your association. We should attempt to comprehend what virtual call place programming, and's driving associations to change to Virtual call center solutions-focus programming.

Chapter by chapter guide

What is a Virtual Call Center?

For what reason do You Need a Virtual Call Center?

Unquestionable requirements for a Virtual Call Center Software

Merchant Based Solution versus Customized Solution

End

Why You Need to Build a Virtual Call Center Software?

You probably won't see it, yet cloud innovation is surrounding you. From web-based entertainment stages like WhatsApp, Facebook, and Instagram to real time features like Netflix and Youtube - every one of them use distributed computing innovation that empowers them to offer administrations everywhere.

There are many kinds of call places however with the ascent in cloud-based programming arrangements, the market of conventional call habitats is likewise moving towards a more modernized arrangement known as virtual call community programming. This product assists in relocating every one of the customary elements with preferring auto call merchant (ACD), savvy steering, and Interactive Voice Response (IVR) to cloud-based arrangements. Besides, you can now exploit a few high level elements like Outbound Dialer and Web-based interchanges that utilize VoIP and WebRTC innovations to accomplish an ongoing trade.

In this blog, we will examine about virtual call-focus programming and why you ought to get one.

Simform is a main supplier of cloud application improvement administrations to assist you with giving upgraded client experience and accomplish business nimbleness. On the off chance that you are hoping to foster top notch cloud-based programming items, reach us today!

What is Virtual Call-Center Software?

A web-based contact-focus or a virtual call-focus programming is an answer that meets both inbound and outbound correspondence needs for organizations and associations. By and large, call-focus stages are left with massive equipment like Auto Call Distributor (ACD) and actual phones. In any case, with the appearance of programming based call places, staying fastened to actual equipment is out of the situation.

As per a review led by CallMiner -

"Cloud contact focuses are 27% less expensive and experience 35% less free time than their on-premise partners."

Cloud innovation has democratized the help and deals industry in numerous ways. As Virtual call center solutionsl-focus programming utilizes cloud-based innovation, it permits your group to work from a distant area while staying a durable unit no different either way. The product generally use Computer Telephony Integration or CTI innovations, VoIP, and SIP for all their calling needs.

Remembering the new buzz about offering an omnichannel experience, virtual call place programming additionally gives a simple API incorporation of online correspondence APIs. WebRTC has APIs for all program based correspondence among you and your client, be it voice, video, or any type of information. This permits you to synchronize various channels under a solitary choice.

Virtual call center solutions-focus programming is likewise lighter on the financial plan. It allows you to exploit API incorporation of required administrations inside your cloud-based programming arrangement - This implies you pay just for the administrations you're utilizing. We should bring a more profound plunge into virtual call-focus programming and what it brings to the table for your hierarchical necessities.

[thedatagroupnewsservice]

Conversation Analytics for the Digital Era Market Report 2024-2025, Featuring Key Vendors Calabrio, CallMiner, Five9, NICE, OnviSource, SESTEK, Verint and Xdroid - ResearchAndMarkets.com http://dlvr.it/TBCJBP

[webanditnews]

CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and Drive Improved Customer Outcomes

CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and Drive Improved Customer Outcomes

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated scoring CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new and expanded workforce intelligence capabilities to help organizations improve the performance and experience of contact center and customer…

[ictandmediavynzresearch]

Global Speech Analytics Market Size, Share, Demand and Growth Forecast to 2027

The Global Speech Analytics Market Research Report published by VynZ Research offers first-hand data, qualitative and quantitative analysis by industry analysts, and inputs from industry experts and stakeholders across the entire chain. The research examines current market trends, macroeconomic factors, regional analysis in-depth, as well as market attractiveness by segment.

The Global Speech Analytics Market is anticipated to be valued at USD 3005.0 billion by 2027, registering a market growth rate 19.8% CAGR during the 2021-2027. The Market research offers SWOT analysis of competitors including external environment analysis and PEST analysis. Furthermore, the Market study provides business methods for dealing with COVID-19 impact on the Market.

Get a sample copy of the market report: https://www.vynzresearch.com/ict-media/speech-analytics-market/request-sample

Segmentation Analysis:

The study report examines significant market characteristics and latest developments, as well as research about relevant market segments and sub-segments, in-depth.

Segmentation of the Global Speech Analytics Market

By Offering

Professional

Managed

By Deployment Type

On-Premises

Cloud-Based

By Enterprise Size

Large Enterprises

Small & Medium Enterprises

By Vertical

Banking, Financial Services, and Insurance (BFSI)

Hospitality

Information Technology (IT) & Telecom

Healthcare

Media & Entertainment

Manufacturing

Government

Retail

Others

By Application

Customer Experience Management

Call Monitoring

Agent Performance Monitoring

Risk & Compliance Management

Others

Prominent Leading Companies and Regional Outlook of Global Speech Analytics Market Share Analysis

The report also covers the market's major strategic developments, such as R&D, M&A, agreements, novel product launches, collaborations, partnerships, joint ventures, and regional growth of the market's competing firms on a global and regional scale.

Furthermore, the study includes Porter's five forces analysis of the industry to understand the impact of various factors on the growth of the market, such as bargaining power of suppliers, rivalry among competitors, the threat of new entrants, threat of substitutes products or service, and bargaining power of supplier.

The major industry players across the value chain for Global Speech Analytics Market include:

Hewlett Packard Enterprise Company

Calabrio Inc.

Clarabridge Inc.

NICE Ltd.

Verint Systems Inc.

CallMiner Inc.

Genesys Telecommunications Laboratories Inc.

OnviSource

Avaya Holdings Corporation

Aspect Software Inc.

Zoom International

Castel Communications

Some of the frequently asked questions addressed in the report include:

- What are the trends and drivers impacting the Global Speech Analytics Market?

-Preparation of SWOT and PESTLE analysis of competitors in the market.

-What are the regions covered in the report and the opportunities prevalent in the region leading to the growth of the market?

-What are the segments covered in the report and the strategies adopted by Industry Players in the Report?

-What are the innovative technologies in the market that are covered and their outlook?

-What are the regulations initiated by the government so as to expand the market?

- What are some recent trends that may have an impact on the product/service and return on investment (ROI)?

More Reports by VynZ Research:

Global Augmented Reality and Virtual Reality Market – Analysis and Forecast (2021–2027)

Global Geographic Information System (GIS) Market – Analysis and Forecast (2021 – 2027)

Global Blockchain Market – Analysis and Forecast (2021 – 2027)

Global Internet of Things (IoT) Market - Analysis and Forecast (2021-2027)

Global Computer-Aided Design (CAD) Software Market - Analysis and Forecast (2021-2027)

About Company:

VynZ Research is a global market research firm offering research, analytics, and consulting services on business strategies. VynZ have a recognized trajectory record and our research database is used by many renowned companies and institutions in the world to strategize and revolutionize business opportunities. The company focuses on providing valuable insights on various technology verticals such as Chemicals, Automotive, Transportation, Energy, Consumer Durables, Healthcare, ICT and other emerging technologies.

[seositetool]

Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience

Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience

CX platforms join to improve insights from live and virtual agent interactions, broadening the reach of data accessible for analysis and improving customer outcomes Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a leading provider of conversation intelligence that drives improved customer…