#b2b e-commerce solutions

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Importance of ERP and CRM Integration for B2B/B2C E-Commerce

In the fast-evolving world of B2B and B2C e-commerce, businesses are constantly seeking ways to improve their operations, enhance customer experiences, and streamline internal processes. One of the most effective strategies for achieving these goals is the integration of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. This blog explores the importance of ERP and CRM integration for e-commerce businesses, highlighting key benefits and best practices.

ERP and CRM Integration

ERP systems are designed to manage and automate core business processes like inventory management, accounting, procurement, and supply chain operations. On the other hand, CRM systems focus on managing customer interactions, sales, and marketing processes. Integrating these two systems allows businesses to unify their data, providing a 360-degree view of both their operations and customer relationships.

Enhanced Customer Experience

The integration of ERP and CRM helps businesses deliver a personalized customer experience. For B2C e-commerce, understanding the buying patterns and preferences of customers is crucial. The real-time synchronization between CRM and ERP ensures that customer data from marketing campaigns, order history, and service interactions are all available for customer support teams. This integration leads to more tailored services, improved order accuracy, and quicker issue resolution.

Improved Inventory and Order Management

In the context of e-commerce, inventory management is a critical factor. Integrating ERP and CRM systems ensures that businesses have accurate, up-to-date information about their inventory levels, enabling seamless order fulfillment. This synchronization is particularly valuable for B2B e-commerce, where bulk orders require precise inventory tracking. ERP integration helps automate reorders, backorders, and shipping processes, reducing delays and stockouts.

Streamlined Sales and Marketing Efforts

For both B2B and B2C markets, ERP and CRM integration can enhance sales and marketing initiatives. CRM data can help identify high-value customers, while ERP systems ensure the availability of products to meet demand. Marketing campaigns can be better targeted when ERP insights about sales performance and product availability are shared with the CRM system. This unified data approach allows businesses to tailor their marketing strategies based on both customer behavior and operational capacity.

Boosted Operational Efficiency

Integrating ERP and CRM eliminates data silos between departments, leading to smoother internal operations. This streamlined communication between sales, customer service, and supply chain teams minimizes errors caused by manual data entry and ensures real-time access to critical business information. Automation of routine tasks such as invoicing, payment processing, and inventory updates can result in significant time and cost savings for businesses.

Better Analytics and Decision Making

One of the most significant advantages of ERP and CRM integration is improved reporting and analytics. By combining data from customer interactions and operational processes, businesses can gain deeper insights into customer behavior, sales trends, and supply chain performance. This holistic view supports more informed decision-making, helping businesses to optimize their e-commerce strategies and address challenges proactively.

Conclusion

For businesses in the B2B and B2C e-commerce landscape, integrating ERP and CRM systems is no longer optional but essential for sustained growth and competitiveness. The benefits of integration—ranging from enhanced customer experience to better decision-making—are critical in maintaining a smooth and efficient operation. As businesses continue to face increasing demand and customer expectations, ERP and CRM integration can be the key to unlocking their full potential.

[bharatdigitalmarketing]

Bharat Digital Marketing is a leading digital marketing agency

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Maximizing Retail Profits: Harnessing B2B Price Optimization Software

In the ever-evolving world of retail and e-commerce, businesses are constantly seeking ways to gain a competitive edge. Among the many strategies employed, B2B Price Optimization and Management Software stands out as a game-changer. Price optimisation and management (PO&M) software solutions enable businesses to oversee and optimize the prices of their goods and services. These services also provide a growing range of sales intelligence advice, such as best-next-action suggestions and customer churn warnings. In the industry, vendors either focus on back-office price management and product management roles, or they focus on providing real-time sales intelligence to sales representatives and B2B digital commerce websites, or both. Quadrant Knowledge Solutions, a leading global advisory and consulting firm, has recognized the significance of this technology in their report, “B2B Price Optimization and Management Applications, 2023”. Quadrant Knowledge Solutions focuses on helping clients in achieving business transformation goals with Strategic Business, and Growth Advisory Services. 

Download the sample report of Market Share: B2B Price Optimization and Management Software

Understanding the Retail and E-commerce Landscape 

The retail and e-commerce industry is a highly dynamic and competitive space. Companies within this domain face the continuous challenge of pricing their products right to maximize profitability while staying attractive to their customers. In this context, pricing becomes a critical element of their strategy. Let's delve into some of these challenges: 

Rapidly Changing Market Dynamics: Retail and e-commerce markets are highly volatile, with ever-shifting consumer preferences and market trends. Adapting to these changes in real-time is essential to stay competitive. Without the right tools, businesses risk making pricing decisions that are out of sync with market realities. 

Intense Competition: In retail and e-commerce, competition is fierce. With numerous players offering similar products or services, pricing becomes a key differentiator. Setting prices too high can drive customers away, while pricing too low can erode profit margins. 

Complex Supply Chain and Cost Structures: The retail and e-commerce sector often deals with complex supply chain operations and cost structures. Understanding the true costs associated with a product or service is essential for setting optimal prices. Traditional methods of cost calculation can be time-consuming and error-prone. 

Customer Behaviour and Expectations: Today's consumers are more informed and price-sensitive than ever before. Their buying behaviour can change rapidly in response to various factors, including promotions, discounts, and market trends. Retailers must be agile in responding to these changes. 

Competitor Pricing Strategies: Keeping a constant eye on competitor pricing is crucial. Businesses need to respond promptly to pricing moves made by competitors to remain competitive. Manual tracking and analysis of competitor pricing are arduous and inefficient processes. 

Download the sample report of Market Forecast: B2B Price Optimization and Management Software

B2B Price Optimization and Management Software: A Necessity 

B2B Price Optimization and Management Software is the solution to these challenges. This technology leverages advanced algorithms, data analytics, and real-time market insights to help businesses make data-driven pricing decisions. It empowers retail and e-commerce companies to optimize their prices efficiently while taking into account factors like demand fluctuations, competitor pricing, and customer behaviour.

Talk To Analyst: https://quadrant-solutions.com/talk-to-analyst

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[i4technolab]

With the Business to Business (B2B) e-commerce industry generating 12.2 trillion dollars a year as of 2019, it's evident that B2B e-commerce is here to stay. That is, it’s expected to grow 10% every year over the next 5 years.

[baibhav]

Rainet

Who is Rainet?

Rainet is a leading technology company that specializes in providing innovative web development services and software solutions to businesses across the globe. With a team of highly skilled professionals, Rainet has established itself as a trusted partner for companies looking to enhance their online presence and streamline their operations. From developing custom websites and mobile applications to providing cutting-edge APIs such as Bharat Bill Payment System API and PAN API, Rainet offers a wide range of services that cater to the diverse needs of its clients.

Web Development Service

At Rainet, we pride ourselves on providing comprehensive web development services to our clients. Our team of experts is skilled in building responsive websites and developing web applications that meet the unique needs of each client. We also offer app development services, having developed award-winning mobile apps for clients across various industries. 

Our approach to web development involves working closely with our clients to understand their specific requirements and goals. From there, we develop a customized plan that ensures the final product meets all expectations. Additionally, we provide ongoing maintenance and support to ensure that our clients' websites and applications continue to function at optimal level.

Bharat Bill Payment System API

Rainet Technology Private Limited offers a Bharat Bill Payment System (BBPS) API integration service that allows consumers to pay their bills seamlessly and securely. The BBPS is an initiative of the Reserve Bank of India (RBI) and the National Payments Corporation of India (NPCI), which enables customers to make bill payments through a single platform. Rainet's BBPS API is integrated with the NPCI platform, ensuring a secure payment process. Additionally, the API supports multiple payment options such as credit cards, debit cards, and net banking. With Rainet's BBPS API integration service, businesses can provide their customers with a convenient and hassle-free way to pay their bills.

Education Portal Development

Rainet Technology Pvt. Ltd. offers education portal development services that cater to all types of learners, from school children to working professionals. The platform provides a comprehensive solution that enables users to access a range of courses, programs, and degrees delivered entirely online. An education portal is an online platform that simplifies a school's logistics with advantages for everyone on board - students, teachers, parents, and administration [3]. With the rise in digital tools, the portal's role in schools has widened. Apart from applying to courses, tracking applications, and managing student data, portals are now being used for e-learning and distance learning programs.

Rainet Technology Pvt. Ltd.'s education portal development services provide customized solutions that cater to the specific needs of educational institutions. The company's team of experts works closely with clients to understand their requirements and develop portals that are user-friendly and easy to navigate. The education portal developed by Rainet Technology Pvt. Ltd. includes features such as course management systems, online registration systems, grade books, discussion forums, and multimedia content [4]. These features help students learn at their own pace while providing teachers with tools to monitor progress and provide feedback.

Overall, Rainet Technology Pvt. Ltd.'s education portal development services offer an excellent solution for educational institutions looking to enhance their online presence while providing students with flexible learning options.

B2B Software Reseller

As a B2B software reseller, Rainet Technology Private Limited offers innovative solutions for transactional services such as AEPS, DMT, and recharge. Their white label framework provides a comprehensive one-stop solution for businesses looking to expand their offerings and increase revenue streams. With a simple registration process, resellers can join the platform and gain access to a vast network of buyers and suppliers. Rainet's best B2B reseller software provides resellers with multiple commission structures from their merchants and retailers [5]. This allows businesses to earn more profits while providing valuable services to their customers. The company's expertise in software development ensures that the products offered are reliable and efficient, making them an ideal partner for any business looking to enter the B2B software reselling market.

Pan API

Rainet Technology Pvt. Ltd. offers a PAN Card Verification API service, which is designed to help businesses verify the authenticity of PAN cards quickly and easily. This API integration is an example of how Rainet Technology uses the latest technologies to meet the unique needs of its clients. The company's team of highly experienced professionals has expertise in developing innovative solutions tailored according to specific needs of their clients [6].

With this service, businesses can easily verify PAN card details such as name, date of birth, and PAN number. This can be especially useful for companies that need to verify customer identities for various purposes, such as opening bank accounts or providing financial services. By using Rainet Technology's PAN verification API integration, businesses can streamline their processes and improve their overall efficiency.

Overall, Rainet Technology Pvt. Ltd.'s PAN Card Verification API service is just one example of the company's commitment to delivering innovative solutions that help its clients achieve their goals [7].

Conclusion

In conclusion, Rainet has proven to be a reliable and innovative company in the field of web development and software solutions. Their expertise in developing education portals and providing B2B software reseller services has made them stand out among their competitors. Additionally, their integration of Bharat Bill Payment System API and PAN API has made online transactions more accessible and secure for their clients. Overall, Rainet's commitment to providing quality services and staying up-to-date with the latest technology trends is commendable. If you are looking for a trustworthy partner for your web development needs, Rainet is definitely worth considering.

Visit Website: https://rainet.co.in/

[expobazzar]

Choose B2B Ecommerce Solutions to Excel in Digital Landscape

Discover the perfect B2B eCommerce solutions to thrive in the online landscape. Unlock the benefits of enhanced customer experiences, streamlined operations, and increased revenue potential. Select the ideal platform tailored to your business needs and gain a competitive edge in the ever-evolving digital industry. Accelerate your company's efficiency, productivity, and profitability with powerful B2B eCommerce solutions designed to drive success.

[ecommand1]

E-commerce Solution Provider

Are you interested in running a successful business from home using the internet? Are you considering incorporating an e-commerce system into your company so that it can run more efficiently?There is no way around the fact that maximising the potential of your online store requires you to work with an ecommerce solution provider that is reputable and skilled. Because establishing and administering an e-commerce solution may be difficult, it is essential to choose a vendor with significant industry knowledge that can guide you to commercial success.

[websyn]

Shopify - The World-Class E-Commerce Platform for Small and Medium Businesses

Shopify is a top e-commerce platform for small and medium businesses. It offers ready-made store templates, no coding required. The platform has a built-in payment system, accepts various payment methods, and ensures data security. Shopify provides free and paid add-on apps, marketing features like SEO, and analytics for targeted campaigns. It also has responsive web design and mobile shopping cart functionality.

Web Synergies offers expert Shopify services to enhance your brand. Their developers can integrate social media, drive traffic, and optimize functions for marketing, finance, sales, and more. Overall, Shopify is a powerful, user-friendly choice for launching an online business.

To learn more about Shopify and how Web Synergies can assist you, visit the following link:- Click Here

[aparnanukala-blog]

Top Digital Marketing Certifications to Boost Your Career in 2024

As the digital marketing landscape continues to expand in India, staying competitive requires continuous learning and skill enhancement. Acquiring industry-recognized certifications can significantly boost your career by validating your expertise and keeping you abreast of the latest trends and tools. Here are the top digital marketing certifications you should consider elevating your career in 2024.

1. Google Digital Marketing & E-commerce Professional Certificate

Google’s Digital Marketing & E-commerce Professional Certificate is designed to help you master digital marketing fundamentals, including SEO, SEM, email marketing, and e-commerce. This certification is highly valued, with 75% of employers expressing a preference for Google-certified candidates.

Key Benefits:

Comprehensive coverage of digital marketing and e-commerce strategies

Real-world projects to apply your knowledge

Recognition from a global industry leader

Actionable Tip: Utilize Google’s certification to improve your practical skills in using tools like Google Ads and Google Analytics, essential for any digital marketing campaign.

2. HubSpot Inbound Marketing Certification

HubSpot’s Inbound Marketing Certification is ideal for those looking to specialize in inbound marketing strategies. It covers everything from content creation to social media promotion and lead nurturing. Inbound marketing is especially relevant in India, where content consumption is on the rise, with digital ad spending expected to grow by 10.5% annually.

Key Benefits:

Detailed understanding of the inbound marketing methodology

Practical tips for attracting and engaging customers

Access to HubSpot’s robust marketing tools

Actionable Tip: Implement inbound marketing techniques learned from this certification to attract and retain customers by providing valuable content and personalized experiences.

3. Facebook Blueprint Certification

Facebook Blueprint Certification offers in-depth training on Facebook, Instagram, and Messenger advertising. With Facebook having over 346 million users in India, proficiency in these platforms is crucial for reaching a broad audience.

Key Benefits:

Advanced knowledge of Facebook’s advertising tools

Strategies for creating effective ad campaigns

Insights into audience targeting and ad optimization

Actionable Tip: Leverage the skills from this certification to create highly targeted and cost-effective ad campaigns on Facebook and Instagram, maximizing your return on investment.

4. LinkedIn Marketing Solutions Certification

LinkedIn is a powerful platform for B2B marketing, and the LinkedIn Marketing Solutions Certification helps you harness its potential. It covers LinkedIn’s advertising tools, content marketing, and analytics, making it indispensable for marketers targeting professionals.

Key Benefits:

Mastery of LinkedIn’s marketing and advertising features

Strategies for effective B2B marketing

Enhanced understanding of LinkedIn analytics

Actionable Tip: Use LinkedIn’s marketing solutions to connect with industry professionals, generate leads, and build your brand’s authority in your niche.

5. Google Analytics Individual Qualification (GAIQ)

Google Analytics Individual Qualification (GAIQ) is essential for anyone serious about digital marketing. This certification provides comprehensive training on Google Analytics, enabling you to measure and analyse your marketing performance effectively.

Key Benefits:

Expertise in using Google Analytics for data analysis

Ability to track and measure marketing campaigns

Insights into user behavior and website performance

Actionable Tip: Apply your Google Analytics skills to gather actionable insights, optimize your marketing strategies, and demonstrate the effectiveness of your campaigns through data-driven decisions.

Conclusion

Earning these top digital marketing certifications can significantly enhance your career prospects in 2024. They provide you with the necessary digital marketing skills and knowledge to stay competitive in the dynamic field. For budding digital marketers, these certifications offer a pathway to mastering the latest tools and strategies, ensuring you remain relevant and valuable in the industry. Choose the certifications that align with your career goals and start building a more successful and rewarding digital marketing career today.

[k2kitsupport]

E-Commerce

If we compare with our earlier life, had we ever thought that we would order the goods from mobile or electronic gadgets… all the work will be done with one click. But now we are shopping, ordering food, or getting various services while sitting at home.

It all happens due to the Internet and innovative technology.

The activity of buying or selling goods, services, and transmission of information, data, etc. using electronic mediums probably over the internet is E-Commerce.

E-commerce helps firms/businesses and customers save time and money. It enables the firm to get an online store and offer a wider range of customers other than their locality whereas customers get a range of products to choose from.

E-commerce varies based on its nature. A business model that lets businesses buy and sell things to other companies over the Internet comes under the Business-to-Business (B2B) model. In the Business-to-Consumer (B2C) model, buying and selling activities are done between the businesses and direct users. Similarly, there are other e-commerce models such as Business-to-Government (B2G), Consumer-to-Consumer (C2C), Consumer-to-Business (C2B), and Business-to-Business-to-Consumer (B2B2C), differ on their nature of buyer and seller.

We know that e-commerce is beneficial but, what if its website fails to convey messages, cannot allure traffic, or fails to increase sales?

Considering above all, every business requires certain essential features to make their e-commerce website the best and increase sales. The e-commerce website must be responsive, easy to use, and have attractive pages, a user-friendly structure, multiple payment options, 24x7 customer service, extensive product information, etc., these are the elements that drive customer traffic.

Other than the above features,

- Universal acceptance,

- Optimal pricing,

- Offering discounts and loyalty points,

- Multilevel security,

- Provide personalized services, sorting and filtering features as per the audience’s requirements,

- Easy to navigate product catalog,

- Smooth online order processing,

- Error-free transactions

- Hassle-free delivery system

- Superior customer service, etc.

are the advanced features to streamline the management. Incorporating them into the e-commerce website is not just a trend but necessary to survive in the competitive digital marketplace.

Another concerning feature in customer’s view is the security of online payment data. Secure payment gateways ensure customers that their card details are safely stored. And knowing their sensitive information is protected, delighted customers can confidently shop and use credit cards to make payments.

For e-commerce, businesses need to aim to optimize their systems, minimize errors, and enhance customer satisfaction.

K2K IT Support & Solutions Pvt. Ltd. understand the ever-changing digital world and its customers. Having concerns, the company incorporate all the updated features and payment security into its e-commerce site and offers a wide range of all essential quality products and ensure full customer satisfaction.

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Ingredients Online Announces Landmark Partnership with Caldic

[ictlsg23]

SESSION 1. INTRODUCTION TO INFOCOMM TECH LAW IN SINGAPORE

OPTIONAL READING: ICT LAW IN SINGAPORE CHAPTER 1

OPTIONAL REFERENCES: LAW AND TECH IN SINGAPORE CHAPTERS 1-3

A. COURSE DESCRIPTION AND OBJECTIVE

New economies have emerged within the last two decades including digital models of transaction and disruptive innovation. Internet intermediaries generally are taking on a major role as facilitators of commercial and non-commercial transactions online. These include social networking platforms (e.g. Facebook, IG and Twitter), multimedia sharing platforms (e.g. YouTube, Apple Music and Spotify), search engines and news aggregators (e.g. Yahoo, Google), content hosts and storage facilities (e.g. Dropbox) and many others. Content generating platforms such as TikTok have also become popular even as cybersecurity concerns and other misgivings have emerged at the governmental level in some jurisdictions.

In the last few years, the use of Internet of Things (IoT) have become quite common in advanced economies, the latest being wearable devices for the 'Metaverse' and an even more immersive experience in the digital realm. Artificial Intelligence (AI) is also becoming more visible at the workplace and at home, leading to ethical concerns and a slate of guidelines globally to 'govern' its development and deployment. Most recently, interest in generative AI (GAI) emerged from the successful launch of chatGPT and other similar services.

Policies and laws have been adapted to deal with the roles and functions of Internet intermediaries, IoT and AI devices and services, and their potential effects and impact on society. Regulators in every jurisdiction are faced with the challenge to manage the new economy and players, and to balance the interest of multiple parties, in the context of areas of law including intellectual property, data protection, privacy, cloud technology and cyber-security. Different types of safe harbour laws and exceptions have emerged to protect these intermediaries and putting in place special obligations; while some forms of protections have been augmented to protect the interests of other parties including content providers and creators as well as society at large. Students taking this course will examine the legal issues and solutions arising from transactions through the creation and use of digital information, goods and services ('info') as well as the use of non-physical channels of communication and delivery ('comm').

The technological developments from Web 1.0 to 2.0 and the future of Web 3.0 with its impact on human interaction and B2B/B2C commerce as well as e-governance will be examined in the context of civil and criminal law, both in relation to the relevance of old laws and the enactment of new ones. In particular, this course examines the laws specifically arising from and relating to electronic transactions and interaction and their objectives and impact on the individual vis-à-vis other parties. Students will be taken through the policy considerations and general Singapore legislations and judicial decisions on the subject with comparisons and reference to foreign legislation where relevant.

In particular, electronic commerce and other forms of transactions will be studied with reference to the Electronic Transactions Act (2010) and the Singapore domain name framework supporting access to websites; personal data privacy and protection will be studied with reference to the Personal Data Protection Act of 2012 and the Spam Control Act; the challenges and changes to tort law to deal with online tortious conduct will be analysed (e.g. cyber-harassment under the Protection from Harassment Act (2014) and online defamation in the context of online communication); the rights and liabilities relating to personal uses of Internet content and user-generated content will be considered with reference to the Copyright Act (2021); computer security and crimes will be studied with reference to the Computer Misuse Act (2017) and the Cybersecurity Act (2018); and last, but not least, Internet regulation under the Broadcasting Act and its regulations as well as the Protection from Online Falsehoods and Manipulation Act (2019), the Foreign Interference (Countermeasures) Act (2021) and the Online Criminal Harms Bill (2021) will be critically evaluated.

You will note from the above paragraph that there have been an acceleration in the enactment of ICT laws and amendments in recent years, which shows the renewed focus of the government and policy-makers when it comes to the digital economy and society (as we move towards a SMART Nation). This is happening not online in Singapore, but abroad as well. In such an inter-connected work with porous jurisdiction when it comes to human interaction and commercial transactions, we have to be aware of global trends and, in some cases, the laws of other jurisdictions as well. When it is relevant, foreign laws will also be canvassed as a comparison or to contrast the approach to a specific problem. Projects are a good way to approach in greater depth.

B. CLASS PREPARATION FOR SESSION 1

In preparation for this session, use the online and library resources that you are familiar with to answer the following questions in the Singapore context (and for foreign/exchange students, in the context of your respective countries):

What are the relevant agencies and their policies on ICT?

What are the areas of law that are most impacted by ICT?

What is the government's position on Artificial Intelligence?

What are the latest legal developments on this field?

Also, critically consider the analysis and recommendations made in the report on Applying Ethical Principles for Artificial Intelligence in Regulatory Reform, SAL Law Reform Committee, July 2020. Evaluate it against the second version of the Model AI Governance Framework from the IMDA. Also, look at the Discussion Paper on GAI released on 6 June 2023. Take note of this even as we embark on the ‘tour’ of disparate ICT topics from Session 2 onwards, and the implications for each of those areas of law that will be covered in class.

C. ASSESSMENT METHOD AND GRADING DISTRIBUTION

Class Participation 10% (individually assessed)

Group Project 30% (group assessed)

Written Exam 60% (2 hour open book examination)

This course will be fully conducted in the classroom setting. Project groups will be formed by week 2, projects will be assigned from week 3, and presentations will begin from week 4 with written assignments to be due for submission a weeks after presentation. Further details and instructions will be given after the groups are formed, but before the first project assignment.

D. RECOMMENDED TEXTBOOK AND READINGS

The main textbook is: Warren B. Chik & Saw Cheng Lim, Information and Communications Technology Law in Singapore (Academy Publishing, Law Practice Series, July 2020). You can purchase the book (both physical and electronic copies) from the Singapore Academy of Law Publishing (ask for the student discount). If you prefer, there are copies available in the reserves section of the Law Library that you can use. The other useful reference will be: Chesterman, Goh & Phang, Law and Technology in Singapore (Academy Publishing, Law Practice Series, September 2021).

Due to the rapid pace of development in the law in some areas of analysis, students will also be given instructions and pre-assigned readings via this blog one week before each lesson. Students need only refer to the SMU eLearn website for administrative information such as the Project Schedule and the Grade Book as well as to share project papers and presentation materials. Students will be expected to analyse legislative provisions and/or cases that are indicated as required reading for each week.

Free access to the local legislation and subsidiary legislation may be found at the Singapore Statutes Online website at: https://sso.agc.gov.sg. 

Local cases are accessible through the Legal Workbench in Lawnet. The hyperlink can be found under the Law Databases column on the SMU Library’s Law Research Navigator at: http://researchguides.smu.edu.sg/LAW. 

Other online secondary legal materials on Singapore law that you may find useful include Singapore Law Watch (http://www.singaporelawwatch.sg) and Singapore Law SG (https://www.singaporelawblog.sg). 

There are also other secondary resources made available from the SMU Library when doing research for your projects such as the many other digital databases available from the LRN (e.g. Lexis, Westlaw and Hein online that are all available under the Law Databases column) and the books and periodicals that are available on the library shelves.

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