#ai customer service

[christianbale121]

Top Benefits of AI Customer Services for Modern Businesses

In today's fast-paced, technology-driven world, customer expectations are higher than ever. Businesses need to deliver exceptional customer experiences to stay competitive. One of the most effective ways to achieve this is by leveraging artificial intelligence (AI) in customer service. AI-powered solutions can revolutionize how companies interact with customers, improve efficiency, and drive growth. Let’s explore the top benefits of AI customer services for modern businesses.

1. 24/7 Availability

One of the most significant advantages of AI in customer service is the ability to provide round-the-clock support. Unlike human agents, AI-powered chatbots and virtual assistants never need a break, ensuring that customers receive assistance at any time of the day or night. This constant availability improves customer satisfaction and helps businesses capture opportunities outside traditional operating hours.

2. Improved Response Times

AI can handle customer queries instantly, reducing the waiting time that often frustrates customers. With advanced natural language processing (NLP) capabilities, AI-driven systems can understand and respond to queries quickly and accurately, providing immediate solutions to common issues.

3. Personalized Customer Experiences

AI can analyze customer data to provide personalized recommendations and responses. By understanding customer preferences, purchase history, and behavior, AI systems can tailor interactions to meet individual needs. This level of personalization fosters customer loyalty and enhances the overall experience.

4. Cost Efficiency

Implementing AI in customer service can significantly reduce operational costs. By automating routine tasks and handling high volumes of queries, AI allows businesses to allocate human agents to more complex and value-added interactions. This leads to better resource management and lower labor costs.

5. Scalability

As businesses grow, the demand for customer service support increases. AI-powered solutions can easily scale to handle a higher volume of inquiries without compromising service quality. This scalability ensures that businesses can meet customer demands during peak periods without additional staffing.

6. Data-Driven Insights

AI systems can collect and analyze vast amounts of customer data in real time. This data provides valuable insights into customer behavior, preferences, and pain points. Businesses can use this information to make data-driven decisions, improve products and services, and enhance customer engagement strategies.

7. Multilingual Support

AI-powered customer service tools can handle queries in multiple languages, enabling businesses to serve a diverse customer base. This feature is particularly valuable for companies operating in global markets, as it ensures that language barriers do not hinder customer support.

8. Enhanced Agent Support

AI can assist human customer service agents by providing real-time information and suggestions during interactions. This support helps agents resolve issues more efficiently and improves the overall quality of service. Additionally, AI can handle repetitive tasks, allowing agents to focus on complex problem-solving.

9. Consistent Service Quality

Unlike human agents who may have varying levels of expertise and performance, AI-powered systems provide consistent service quality. This consistency ensures that customers receive accurate and reliable information, enhancing their trust in the brand.

10. Proactive Customer Engagement

AI can predict customer needs and proactively engage with them. For example, AI-driven systems can identify when a customer is likely to encounter an issue and reach out with a solution before the problem escalates. This proactive approach improves customer satisfaction and reduces support costs.

Conclusion

AI customer services offer numerous benefits for modern businesses, from improved efficiency and cost savings to enhanced customer experiences and data-driven insights. By adopting AI-powered solutions, companies can stay ahead of the competition and build stronger relationships with their customers. As technology continues to advance, the role of AI in customer service will only become more integral to business success.

[donnaalewiss]

Various Industries Utilising Omodore's AI Solutions

Omodore provides customer service options powered by AI that can greatly assist many different areas. In shopping, its AI customer service tools make customers more interested and speed up sales. AI virtual assistants can help customers choose products, and Omodore's AI chatbot can answer questions quickly, and reduce wait times.

AI personal assistants can handle client calls and make sure deals are safe with strong passwords in finance. It is good for healthcare workers when patients are more involved and data is kept safe. Omodore is used by companies that make things to answer customer questions automatically.

People can now work on more important jobs, which helps the business run better. When AI is built in, any business can make more money, keep private info safe, and grow quickly. Omodore's full set of sales solutions and customer control tools help you make more sales and money.

[ai-chatgpt-chatbot]

The Benefits of Using AI Chatbot for Customer Support - BetterServ’s

Today’s businesses are seeking innovative solutions to improve their customer support. AI chatbots have emerged as a game-changing tool, transforming how companies manage customer interactions. AI can act as your top customer support agent—always available, hyper-organized, and never complaining. Below, we’ll explore the key benefits of using AI chatbot for customer support.

Handling High-Volume Queries Effortlessly

One of the biggest advantages of chatbot development services is the ability to handle high volumes of customer queries efficiently. AI-powered chatbots can process multiple inquiries simultaneously, reducing the burden on human support teams. As a result, response times are significantly reduced, improving customer satisfaction.

Improved Customer Support Processes

AI can help streamline customer support services by automating routine tasks, such as answering frequently asked questions or providing simple troubleshooting steps. This allows human agents to focus on more complex and personalized support tasks, enhancing the overall quality of service.

Increased Accessibility

By offering AI-powered chatbots, businesses can create more accessible support channels. Not everyone is comfortable making phone calls or chatting with a live representative. Providing multiple contact options ensures that all customers, regardless of their preferences, have a way to reach out and get the help they need.

Human-Like Communication with Conversational AI

AI chatbot has advanced to the point where conversational AI can mimic natural, human-like communication. Through natural language processing (NLP), chatbots understand customer queries and provide relevant, clear responses. This ability makes customers feel more at ease, as chatbots offer predictable, consistent interactions, reducing the unpredictability that can come with human support.

Centralized Customer Conversations

Managing customer inquiries across multiple digital touchpoints can be overwhelming. With AI chatbot development, all customer conversations can be centralized in one platform. This allows businesses to get a comprehensive view of ongoing interactions, enabling better decision-making and improving customer support workflows.

Conclusion

Investing in AI chatbot development is a smart choice for businesses aiming to improve their customer support. With benefits like increased accessibility, efficient query handling, and centralized communication, AI chatbots are an essential tool in modern customer service. Contact BetterServ today to learn more about our AI chatbot development services.

[techtoio]

How AI is Transforming Everyday Technology

Introduction

Welcome to TechtoIO! Today, we delve into one of the most exciting developments in modern technology: artificial intelligence (AI). AI has moved beyond the realm of science fiction and is now an integral part of our daily lives. From smart homes to personalized recommendations, AI is transforming everyday technology in ways we once only dreamed of. In this article, we explore how AI is reshaping various aspects of our lives and what we can expect in the near future. Read to continue

[vavuska]

Some years ago many of us believed Musk was some kind of genius who'll take us all to Mars.

A lot of us believed that buying Tesla cars would be one of the most effective solution to crimate crisis.

Some of us also thought that AI would be a massive benefit to humanity or at least some sort of harmless hobby.

Oh. We were so wrong!

Elon Musk’s disdain for the Democratic Party was never subtle, but in recent weeks his commentary on the upcoming US presidential election and his attacks against Vice President Kamala Harris have intensified, aided by a crude use of burgeoning artificial intelligence technology, with the help of the new supercomputer dubbed Colossus he bought for his latest artificial intelligence startup, xAI, founded in 2023!

Musk posted an AI-generated image on Twitter/X that depicted Harris as a communist, wearing a red uniform complete with hammer and sickle emblazoned hat and captioned the image with the false assertion, “Kamala vows to be a communist dictator on day one. Can you believe she wears that outfit!?”

The image, which appeared to violate Twitter/X’s policy on manipulated content, resembled an AI-generated image posted by Trump last month during the Democratic National Convention, envisioning Harris addressing a crowd under communist symbols.

Fan-generated AI images have also become the Republican candidate’s latest obsession.

AI images of Trump looking defiant now dominate right-wing social media platforms and accounts and have featured heavily in this election campaign, even used, by Trump and Musk to spread blatant lies and misinformation to their followers mainly on Twitter/X.

Musk’s post came a day after he shared another post with a screenshot suggesting that only “high status males” should be able to participate in government because women (and men with “low testosterone”) are not capable of critical thought. Musk posted it to his 196 million followers with the comment, “interesting observation.”

However, this would exclude a big part of Trump electors and Musk fans, since they actually believed to their lies and persevere in their false perception of reality and society.

Elon Musk is a child of Apartheid. He wasn’t radicalized, he was cultivated. View all his actions through that lense and it all makes sense.

Remember: Elon Musk said Bezos' ex-wife, MacKenzie Scott is destroying western civilization by donating billions to charities for women, minorities and marginalized groups, so in response she doubled her donations.

Elon Musk just unmasked himself as the tech world's poster boy for fascism, openly endorsing a dystopian vision where only "high-status males" rule. His pathetic attempt to masquerade as a free speech advocate crumbles, revealing a dangerous elitist who sneers at democracy and equality.

Some links: X - X

[interestingsnippets]

It is unclear if SoftBank was deliberately seeking to evoke dystopia when it named this project, but “EmotionCancelling Voice Conversion Engine” has a bleakness that would turn George Orwell green.  The technology, developed at an AI research institute established by SoftBank and the University of Tokyo, is still in its R&D phase, and the early demo version suggests there is plenty more work ahead. But the principle is already sort of working, and it is as weird as you might expect. In theory, the voice-altering AI changes the rant of an angry human caller in real time so the person at the other end hears only a softened, innocuous version. The caller’s original vocabulary remains intact (for now; give dystopia time to solve that one). But, tonally, the rage is expunged.

AI is coming for our anger

[invisiblefoxfire]

2 days ago: I tried to change my name on the Epic launcher to something I could give folks to add me as a friend so we can do multiplayer on this week's free rhythm game.

Yesterday: Got an email from Epic support saying my username had violated their terms of service and been replaced with a randomized string of letters and numbers and that I had to change it to something else. Confused, I decided to not worry about it and just pick a different username, but it told me I couldn't change my username again for 2 weeks. Confused and frustrated, I wrote to support asking What The Heck.

Today: Got another email from Epic support saying my appeal had been reviewed and denied. My username had been found to violate the terms of service and I would have the chance to change it again in two weeks.

I wrote them back asking what, exactly, had violated the terms of service about the username SecretShrumbies. Is it some slang term I'm not aware of? Do they think I'm making a drug reference, if so, does that mean they do not allow any usernames that reference any sort of fungal life forms because they could maybe, just maybe, be making an extremely obscure drug reference? I pointed out that I'd based the username off of Shrumbo, a mushroom-shaped little friend from the extremely wholesome family-friendly game Ooblets - which was an Epic exclusive when it first came out!

So far, no response. I've asked around to see if anyone has any idea what's wrong with the username and the only suggestions have been "maybe they think you meant drugs somehow?" and "I bet they have a fucking AI bot scanning this shit and some fucking LLM decided that some combination of those letters meant something bad, and they never bothered having a real life actual human being look at it," and honestly, that's fucking horrifying and probably correct.

I almost wish I was still on Twitter so I could kick up a big public stink about it and maybe get them to fix it, but a stupid username I made up on the spot is not worth going back to that place.

I'm just... What the actual fuck kind of world do we live in at this point? There's no way to talk to a human being anymore. The fucking algorithms have decided what words we're allowed to say forever, based on their puritan advertiser-friendly insanity, we don't own anything, and you can never, ever just speak to a fucking human being anymore.

[youreorangeyoumoron]

I long to live in a world in which sending and receiving packages is nice and easy and not a fucking nightmare

[arundolyn]

man my tolerance for annoying people is just . Nonexistent huh

[tentakrule]

I've had enough of fucking email scams and job offers from fake fucking companies, I'm taking a free techprep course and doing cybersecurity micro-credentials and going into cybersecurity and systems set-up and safety.

fuck it. I don't want to be in customer service, hoping I meet ever-changing KPI metrics and be at the whims of stupid people who treat me like shit and have to thank them when they spit on me. I want to get paid consulting fees to be a tech wizard and arrange wires in nice bunches and set up secure servers and educate people about how to avoid data theft and be respected for specialized skills and solve problems. I want to be in the cool server rooms and listen to the hum of the heart of the machine.

give me tickets, give me three monitors and a laptop, give me a room with no view in the basement in my computer lair to be summoned from when needed.

[jadeseadragon]

I just spent (i.e. wasted) 4 hours of my time trying to get a service call for an Amana washing machine which is less than 4 months old. We paid cash and purchased an extended warranty. I won't bore you with details.

What REALLY pisses me off is their customer service. It's "AS" - ARTIFICIAL STUPIDITY. At no point did I have the opportunity to speak to a human at Amana. Neither the retailer nor the repair service could set up the appt. "AS" at Amana was required and they weren't human. And that web address was almost hidden.

Amana/Whirlpool probably laid off dozens of actual human beings in customer service to be replaced by artificial stupidity. And their products aren't even reliable anymore.

Some fucking overpaid CFO at Amana/Whirlpool made a short sighted decision based on GREED and everyone else suffers. That's Capitalism. Fuck them.

[christianbale121]

How AI Customer Services are Revolutionizing the Business Landscape

In today's fast-paced, digital world, customer expectations are at an all-time high. Consumers demand faster, more personalized services, and businesses are under constant pressure to meet these demands. Enter artificial intelligence (AI), a game-changing technology that is reshaping the way businesses engage with their customers.AI customer service solutions are not just transforming how support is delivered but also enhancing efficiency, improving customer satisfaction, and driving growth.

1. Instant Support Anytime, Anywhere

Gone are the days of waiting in long queues or dealing with traditional support channels. AI customer service systems, such as chatbots and virtual assistants, are available 24/7 to respond to customer inquiries in real time. Whether it’s a simple question about product details or a complex issue requiring troubleshooting, AI tools can provide instant, accurate responses. This round-the-clock availability ensures customers feel valued, no matter the time zone or their need for assistance.

2. Personalized Customer Experience

Personalization is no longer a luxury—it's an expectation. AI-powered customer service tools can analyze vast amounts of customer data, such as past interactions, preferences, and behaviors, to offer tailored recommendations and solutions. For instance, an AI chatbot can remember previous conversations and preferences, offering a more human-like interaction. This level of personalization fosters customer loyalty and strengthens the brand-customer relationship, leading to increased customer satisfaction and retention.

3. Increased Efficiency and Cost Savings

One of the most significant benefits of AI in customer service is the reduction in operational costs. By automating routine tasks like answering common questions, processing returns, or troubleshooting issues, businesses can significantly cut down on the need for human agents. This allows customer service representatives to focus on more complex queries that require emotional intelligence or advanced problem-solving skills. Moreover, AI systems can handle an exponentially higher volume of requests compared to humans, improving response times and productivity.

4. Consistent and Scalable Service

AI solutions ensure a high level of consistency across all customer interactions. Unlike human agents, who may vary in mood or expertise, AI delivers a consistent service experience every time. This is particularly important for businesses that have a global customer base, as AI can provide multilingual support and standardize responses regardless of location. Moreover, AI systems are easily scalable, enabling businesses to handle spikes in demand during peak times without sacrificing quality or speed.

5. Proactive Customer Support

AI is not limited to reactive service; it also empowers businesses to provide proactive support. Through predictive analytics, AI can anticipate potential customer issues before they arise. For example, AI can detect when a customer may need assistance based on their browsing behavior or interactions with a website, offering help at the right moment. This proactive approach helps to prevent problems before they escalate, resulting in a smoother and more satisfying customer journey.

6. Data-Driven Insights for Better Decision Making

AI customer service systems generate vast amounts of data that businesses can use to improve their services. By analyzing patterns in customer inquiries, complaints, and feedback, AI can provide valuable insights into areas that need improvement. This data-driven approach enables businesses to make informed decisions, whether it’s optimizing workflows, adjusting marketing strategies, or improving product offerings. With AI-powered analytics, businesses gain a deeper understanding of customer needs, helping them stay ahead of the competition.

7. Improving Employee Productivity and Satisfaction

While some may fear that AI will replace human workers, the reality is that AI can enhance the work environment for customer service teams. By handling repetitive, low-value tasks, AI allows employees to focus on more meaningful and impactful work. This can lead to higher job satisfaction and reduced burnout among customer service representatives. Furthermore, AI systems can assist agents by providing real-time suggestions, helping them resolve issues more efficiently and accurately.

8. The Future of AI in Customer Service

The potential for AI in customer service is far from being fully realized. As AI continues to evolve, businesses can expect even more advanced capabilities, including natural language processing (NLP), machine learning, and emotion detection. These technologies will allow AI systems to understand customer sentiments better, engage in more complex conversations, and even provide empathetic responses that feel more human-like.

Moreover, the integration of AI with other emerging technologies like augmented reality (AR) and the Internet of Things (IoT) will further enhance the customer experience, making interactions even more immersive and personalized. The future of AI customer service holds endless possibilities, promising to revolutionize the way businesses interact with their customers in exciting and innovative ways.

Conclusion

AI is no longer just a buzzword—it's a powerful tool that is fundamentally transforming the business landscape. From delivering personalized support and improving operational efficiency to providing data-driven insights and scaling services, AI-driven customer service solutions are revolutionizing how businesses interact with customers. As technology continues to advance, the role of AI in customer service will only grow, offering businesses the opportunity to stay ahead of the curve and meet the ever-evolving expectations of today’s tech-savvy consumers.

By embracing AI customer service, businesses can not only improve their bottom line but also create meaningful, long-lasting relationships with their customers—something that is increasingly vital in today's competitive market.

[donnaalewiss]

Omodore AI Assistant

Omodore is an AI assistant fully packed with amazing tools like an AI chatbot, and AI customer service. With its advanced tools user can easily complete their work on time and without the tension of its accuracy.

This is an intelligent virtual assistant that will provide you with all the details and information according to your requirements. Its AI customer service is of top quality which gives full attention to its users and tries to solve as much as query possible.

[ai-chatgpt-chatbot]

Instant Customer Support with BetterServ's AI-powered Chatbot

BetterServ ensures all your questions are promptly answered and provides information whenever you need it. Our AI-powered ChatGPT chatbots solve queries swiftly and assist with various tasks efficiently. Whether it's addressing inquiries or aiding with tasks, BetterServ offers seamless interaction and reliable support. Experience enhanced user experience and effective solutions with BetterServ's innovative AI solutions tailored to meet your needs promptly.

[sstechsystemofficial]

Trusted outsource software development teams - SSTech System

Outsource software development is the practice of relinquishing software-related duties to outside singularities or organizations. Outsourcing is used by firms to acquire software services and products from outside firms that do not have direct employees or employees under contract to the business entity that is outsourcing.

Infect, the outsourcing market worldwide is projected to grow by 8.28% (2025-2029) resulting in a market volume of US$812.70bn in 2029. This model is highly versatile and suits businesses of all sizes.

Start-ups often use outsourcing to develop MVPs quickly, while established companies might seek custom software development services or AI outsourcing services to address complex challenges. Outsourcing can include working with offshore development teams, global software development partners, or local experts like Australian software development experts for specific projects.

The benefits of outsourcing software development

Outsourcing has become a cornerstone for modern businesses due to its numerous advantages. Here’s a closer look at the key benefits:

1. Cost efficiency

Perhaps the biggest incentive for sourcing solutions from outsourcing service providers is the cost cutting factor. For instance, offshore software development in India provides expertise services at comparatively lower cost than that of in-house developed services in Western countries. This efficiency enable the enactments of cost savings in some other strategic sectors of the organization.

2. Access to global talent

Outsourcing can help to discover the wealth of new talents as well as the skills of professionals from other countries. No matter Whether it’s AI and machine learning integration, web application development in Australia, or outsourced healthcare software development, businesses can find experts in virtually any domain.

3. Scalability and flexibility

Outsourcing offers flexibility that is unparalleled in many organizations today. This is because; firms are able to expand and contract particular teams depending on the specific demand in projects. For example, outsourced IT solutions help business organizations prepare for different conditions while not having to employ permanent workers.

4. Faster time-to-market

With reliable software development teams in Australia or offshore development teams in India, businesses can speed up their project timelines. This helps innovations to make it through to the market early enough, which is useful for companies.

5. Focus on core activities

By delegating tasks like software maintenance and support or cloud software development in Australia to outsourcing partners, businesses can focus on their core competencies and strategic goals.

6. Reduced risk

In-house staff and trained outsourcing partners come with best practices, methods and procedures which when implemented reduce the chances of project hitch. Working with the top-rated IT outsourcing companies in Australia gives you confidence that your project is in safe hands.

Choosing the right outsourced software development partner

In the period from 2023 to 2027, the revenue of software outsourcing is forecasted to thrive at a CAGR of 7.54%. So, outsourcing partner selection is one of the most vital components since it determines the success of a given venture. Here are essential factors to consider:

1. Technical expertise

Check the partner’s competency and his knowledge of the field.  For instance, SSTech System Outsourcing offers comprehensive solutions, from AI development services in India to mobile app development outsourcing in Australia.

2. Proven track record

Look for partners with a strong portfolio and positive client testimonials. A proven track record in delivering custom software development services or managing outsourcing software development contracts is a good indicator of reliability.

3. Effective communication

Effective and open communication is extremely important if the project is to be successful. Work with people who give frequent reports and employ efficient media to overcome the differences in time areas.

4. Cultural compatibility

There has to be a cultural match or at least appreciation for each other’s customs for there to be harmony in the working relationship. As such, staffed with proficient Australia software development experts or offshore development teams, whose experience is to work on global markets can coordinate and blend well with your work culture.

5. Security and compliance

You have to make sure that your partner complies with the standards and the policies that are in the industry. This is especially substantial for all information-sensitive projects such as outsourced healthcare software development or cloud software development in Australia.

6. Scalable infrastructure

Choose a partner capable of scaling their resources and infrastructure to meet your project’s evolving needs. This is crucial for long-term collaborations, especially with global software development partners.

AI-powered tools for outsourced development teams

According to a report from the US Bureau of Labor Statistics, software development ranks among the most sought-after professions. Hence, AI is at the forefront of reshaping the outsourcing industry. Therefore, the implementation of artificial intelligence will add value to business processes, make workflow easier, and boost the results of projects. Here are some examples:

1. Automated code reviews

Tools like DeepCode and SonarQube assist outsourced teams in detecting whether errors reside in the code line or not, and whether code needs to be enriched or not. This is particularly accurate concerning AI outsourcing and in-house development industries.

2. Predictive analytics

Automated analytics tools can predict such things as the time it will take to complete the project, how much money it will cost, and what risks are possible in a software development outsourcing scenario.

3. Smart project management

Tools and platforms such as Jira and Monday.com, when empowered with AI, allow the coordination of tasks and the tracking of progress and resource allocation.

4. AI collaboration tools

Communication and collaboration with internal members and offshore software development Australia partners get facilitated through applications that include, Slack, Microsoft Teams, and zoom with integrated AI functions.

5. Natural Language Processing (NLP)

AI-powered chatbots and virtual assistants simplify communication and issue resolution, making them valuable for managing outsourced IT solutions.

Best practices for managing outsourced development teams

Outsourced teams should be mandated and coordinated following a number of recommendations to ensure the efficiency of the entirety of the outsourcing process.

Here are the best practices to ensure your project’s success:

1. Set clear objectives

Make it clear to your project team, stakeholders, and other relevant parties what the parameters of the project are, what it is that you expect out of it, and what you expect to get from it in return. This fostaines consistency between your team and the outsourcing partner to increase efficiency in service delivery.

2. Choose the right tools

Use project tracking and collaboration software approaches to track and evaluate progress and meet regular informality and collaboration targets.

3. Foster a collaborative environment

It is worthy of note that constant communication is key to ensuring that your outsourcing team is on the same page with you. Fresh produce and feedback mechanisms need to be provided in order for there to be trust as is needed in project management.

4. Draft comprehensive contracts

There should be a comprehensive outsourcing software development contract. It should address issues to do with confidentiality, ownership of ideas and concepts, plea structure and mode of handling disputes.

5. Focus on long-term relationships

Building a long-term partnership with trusted providers like SSTech System Solutions can lead to consistent quality and better project outcomes.

Conclusion

To keep up with technology, outsourcing software development offers businesses solutions and support that can enable the creation of complex solutions out of mere ideas. Outsourcing has the benefits of minute overhead cost and is also a rich source of globally talented employees, and it offers the advantage of early time to market. Whether you’re looking for mobile app development outsourcing in Australia or seeking offshore software development in India or opting for AI outsourcing services, the potential is huge.

Such companies can only benefit from opting for reliable outsourcing companies such as SSTech System Outsourcing and embracing industry best practices to promote the success of business project implementations while enhancing market relevance. As technologies like AI and cloud computing are still changing the face of the outsourcing market, software development outsourcing will still be important for any company that wants to survive in a digital world.

Take the first step today—partner with global software development partners and unlock the full potential of your ideas with the power of outsourcing.

[1o1percentmilk]

the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first

it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!