#AI outsourcing

[sstechsystemofficial]

Trusted outsource software development teams - SSTech System

Outsource software development is the practice of relinquishing software-related duties to outside singularities or organizations. Outsourcing is used by firms to acquire software services and products from outside firms that do not have direct employees or employees under contract to the business entity that is outsourcing.

Infect, the outsourcing market worldwide is projected to grow by 8.28% (2025-2029) resulting in a market volume of US$812.70bn in 2029. This model is highly versatile and suits businesses of all sizes.

Start-ups often use outsourcing to develop MVPs quickly, while established companies might seek custom software development services or AI outsourcing services to address complex challenges. Outsourcing can include working with offshore development teams, global software development partners, or local experts like Australian software development experts for specific projects.

The benefits of outsourcing software development

Outsourcing has become a cornerstone for modern businesses due to its numerous advantages. Here’s a closer look at the key benefits:

1. Cost efficiency

Perhaps the biggest incentive for sourcing solutions from outsourcing service providers is the cost cutting factor. For instance, offshore software development in India provides expertise services at comparatively lower cost than that of in-house developed services in Western countries. This efficiency enable the enactments of cost savings in some other strategic sectors of the organization.

2. Access to global talent

Outsourcing can help to discover the wealth of new talents as well as the skills of professionals from other countries. No matter Whether it’s AI and machine learning integration, web application development in Australia, or outsourced healthcare software development, businesses can find experts in virtually any domain.

3. Scalability and flexibility

Outsourcing offers flexibility that is unparalleled in many organizations today. This is because; firms are able to expand and contract particular teams depending on the specific demand in projects. For example, outsourced IT solutions help business organizations prepare for different conditions while not having to employ permanent workers.

4. Faster time-to-market

With reliable software development teams in Australia or offshore development teams in India, businesses can speed up their project timelines. This helps innovations to make it through to the market early enough, which is useful for companies.

5. Focus on core activities

By delegating tasks like software maintenance and support or cloud software development in Australia to outsourcing partners, businesses can focus on their core competencies and strategic goals.

6. Reduced risk

In-house staff and trained outsourcing partners come with best practices, methods and procedures which when implemented reduce the chances of project hitch. Working with the top-rated IT outsourcing companies in Australia gives you confidence that your project is in safe hands.

Choosing the right outsourced software development partner

In the period from 2023 to 2027, the revenue of software outsourcing is forecasted to thrive at a CAGR of 7.54%. So, outsourcing partner selection is one of the most vital components since it determines the success of a given venture. Here are essential factors to consider:

1. Technical expertise

Check the partner’s competency and his knowledge of the field.  For instance, SSTech System Outsourcing offers comprehensive solutions, from AI development services in India to mobile app development outsourcing in Australia.

2. Proven track record

Look for partners with a strong portfolio and positive client testimonials. A proven track record in delivering custom software development services or managing outsourcing software development contracts is a good indicator of reliability.

3. Effective communication

Effective and open communication is extremely important if the project is to be successful. Work with people who give frequent reports and employ efficient media to overcome the differences in time areas.

4. Cultural compatibility

There has to be a cultural match or at least appreciation for each other’s customs for there to be harmony in the working relationship. As such, staffed with proficient Australia software development experts or offshore development teams, whose experience is to work on global markets can coordinate and blend well with your work culture.

5. Security and compliance

You have to make sure that your partner complies with the standards and the policies that are in the industry. This is especially substantial for all information-sensitive projects such as outsourced healthcare software development or cloud software development in Australia.

6. Scalable infrastructure

Choose a partner capable of scaling their resources and infrastructure to meet your project’s evolving needs. This is crucial for long-term collaborations, especially with global software development partners.

AI-powered tools for outsourced development teams

According to a report from the US Bureau of Labor Statistics, software development ranks among the most sought-after professions. Hence, AI is at the forefront of reshaping the outsourcing industry. Therefore, the implementation of artificial intelligence will add value to business processes, make workflow easier, and boost the results of projects. Here are some examples:

1. Automated code reviews

Tools like DeepCode and SonarQube assist outsourced teams in detecting whether errors reside in the code line or not, and whether code needs to be enriched or not. This is particularly accurate concerning AI outsourcing and in-house development industries.

2. Predictive analytics

Automated analytics tools can predict such things as the time it will take to complete the project, how much money it will cost, and what risks are possible in a software development outsourcing scenario.

3. Smart project management

Tools and platforms such as Jira and Monday.com, when empowered with AI, allow the coordination of tasks and the tracking of progress and resource allocation.

4. AI collaboration tools

Communication and collaboration with internal members and offshore software development Australia partners get facilitated through applications that include, Slack, Microsoft Teams, and zoom with integrated AI functions.

5. Natural Language Processing (NLP)

AI-powered chatbots and virtual assistants simplify communication and issue resolution, making them valuable for managing outsourced IT solutions.

Best practices for managing outsourced development teams

Outsourced teams should be mandated and coordinated following a number of recommendations to ensure the efficiency of the entirety of the outsourcing process.

Here are the best practices to ensure your project’s success:

1. Set clear objectives

Make it clear to your project team, stakeholders, and other relevant parties what the parameters of the project are, what it is that you expect out of it, and what you expect to get from it in return. This fostaines consistency between your team and the outsourcing partner to increase efficiency in service delivery.

2. Choose the right tools

Use project tracking and collaboration software approaches to track and evaluate progress and meet regular informality and collaboration targets.

3. Foster a collaborative environment

It is worthy of note that constant communication is key to ensuring that your outsourcing team is on the same page with you. Fresh produce and feedback mechanisms need to be provided in order for there to be trust as is needed in project management.

4. Draft comprehensive contracts

There should be a comprehensive outsourcing software development contract. It should address issues to do with confidentiality, ownership of ideas and concepts, plea structure and mode of handling disputes.

5. Focus on long-term relationships

Building a long-term partnership with trusted providers like SSTech System Solutions can lead to consistent quality and better project outcomes.

Conclusion

To keep up with technology, outsourcing software development offers businesses solutions and support that can enable the creation of complex solutions out of mere ideas. Outsourcing has the benefits of minute overhead cost and is also a rich source of globally talented employees, and it offers the advantage of early time to market. Whether you’re looking for mobile app development outsourcing in Australia or seeking offshore software development in India or opting for AI outsourcing services, the potential is huge.

Such companies can only benefit from opting for reliable outsourcing companies such as SSTech System Outsourcing and embracing industry best practices to promote the success of business project implementations while enhancing market relevance. As technologies like AI and cloud computing are still changing the face of the outsourcing market, software development outsourcing will still be important for any company that wants to survive in a digital world.

Take the first step today—partner with global software development partners and unlock the full potential of your ideas with the power of outsourcing.

[chronicreativity]

masterlist of places to submit creative writing

it's intimidating thinking about submitting your precious work to judgement, but all the rejections are worth it when you finally get that one glowing acceptance email that puts your anxieties and impostor syndrome to bed. but where do you submit? it can be incredibly overwhelming trying to find the right sites/journals/zines to submit to so i thought i'd create a little collection of places i have found to submit to and i will update it whenever i find new discoveries.

PROSE ONLY

The Fiction Desk

They consider stories between 1k words and 10k words, paying 25 GBP per thousand words for stories they publish and contributors receive two complimentary paperback copies of the anthology. (A submission fee of 5 GBP for stories which sucks)

Extra Teeth

Works of fiction and creative nonfiction between 800 and 4,000 words receive a 140 GBP payment upon publication in the magazine as well as two copies that feature your work. If your work is selected to published online, you get 100 GBP instead. A Scottish based publication that also offers mentorships to budding writers. (Free)

Clarkesworld

Fantasy and sci-fi magazine accepting submissions of fiction from 1k to 22k words, paying 14 cent per word. Make sure you read their submissions page carefully, it gives you a good idea of what they're looking for and what will get you one of those disheartening rejection emails. (Free)

Granta

Open to unsolicited submissions of fiction and non-fiction. Unfortunately they do charge a 3.50 GBP fee for prose submissions, but they do offer 200 free submissions during every opening period (1 March - 31 March, 1 June - 30 June, 1 September - 30 September, 1 December - 31 December) to low income authors. No set minimum or maximum length, but most accepted works fall within 3,000 and 6,000 words.

Indie Bites

A fantasy short fiction publisher looking for clever hooks, strong characters and interesting takes on their issues' themes. Submissions should be no longer than 7,500 words. You get an honorarium of 5 GBP for each piece of yours that they publish - it's not much, but yay money! (Free)

Big Fiction

Novella publishers (7,500-20,000 words) looking for self-contained works of fiction that play with things like the linearity of narratives, perspective, structure and language. (Free)

Strange Horizons

Employing a broad definition of speculative fiction, they offer 10 cents a word for spec fiction up to 10,000 words but preferably around 5,000. (Free)

Fantasy and Science Fiction

They publish fiction up to 25,000 words in length, offering 8-12 cents per word upon publishing. (Free)

Fictive Dream

Short stories from 500 words to 2,500. They want writing with a contemporary feel that explores the human condition. (Free)

POETRY AND PROSE

eunoia review

Up to 10 poems in a single attachment, up to 15,000 words of fiction and creative non-fiction (can be multiple submissions amounting to that or a single piece). It's free to submit to, and they respond in 24 hours (I can vouch for that).

Confingo Magazine

Stories up to 5,000 words of any genre and poems (a max of three) up to 50 lines. Free to submit to and offer a 30 GBP payment to authors whose work is accepted.

Grain Magazine

Another Canadian based publication also supportive of marginalised identities. They accept poems (max. of six pages), fiction (max. of 3,500 words) or three flash fiction works that total 3.5k, literary nonfiction (3,500 words) and queries for works of other forms. All contributors are paid 50 CAD per page to a max of 250. Authors outside of Canada will need to pay a 5 CAD reading fee but they do offer a limited number of fee waivers if this impacts your ability to submit.

BTWN

An up-and-coming lit mag looking for diverse works that play with genres, breaks the rules and is a little weird. They want what typical lit mags reject. Stories up to 7,000 words, non-fiction up to 7,000 words and up to 4 poems totalling no more than 10 pages, hybrid work, comics/graphics up to 5 pages, original periodicals up to 14,000 words of prose or 20 pages of poetry. (Free)

Gutter

Accepting submission in spring and autumn work that challenges, re-imagines or undermines the status quo and pushes at the boundaries of form and function. If your contribution is chosen, you get 30 GBP for your work as well as a complimentary copy of the issue. Up to three poems (no more than 100 lines), fiction and essays (up to 2,500 words)

Whisk(e)y Tit

This one's worth checking out just for their logo. They're looking for fiction whether it's short stories, flash fiction or novel excerpts up to 7,000 words, up to 5 poems, up to 7,000 word essays, screenplays and stage plays (can be full works or excerpts up to 20 pages). (Free)

FOR QUEER AND MARGINALISED WRITERS

Plenitude magazine

A queer-focused Canadian literary magazine accepting poetry, fiction and creative non-fiction. They define queer literature as create by queer people. (Free)

Lavender Review

Poetry written by and for lesbians. An annual Sappho's Prize in Poetry takes place every October. (Free)

AC|DC

"A journal for the bent", always open for submissions from queer writers of all experience levels. They lean towards dark and raw writing but are open to everything as long as it's not over 3,000 words. (Free)

Sinister Wisdom

A literary and art journal for lesbians of every background. They accept poetry (up to 5), two short stories or essays OR one longer piece (not exceeding 5,000 words), as well as book reviews (these must be pitched before they are submitted, (Free)

Queerlings

Open annually from Jan 1st to March 31st they publish short stories of any genre (up to 2,000 words), flash fiction/hybrid work (500 words), poetry (up to 3 poems per submission with a 20 line maximum on each) and creative non-fiction (2,000 words) written by queer writers. (Free)

underdog lit mag

Based in the UK, they focus on amplifying emerging and underrepresented writers. If you're female, POC, LGBTQ+, working-class or all of the above with a story of 100-3,500 words that fits their flavour of the month (the last flavour was Magical Realism) send it their way! (Free)

fourteen poems

London-based poetry publishers looking for the most exciting queer poets. You can send up to five emails to them within their deadlines and you get 25 GBP for every poem published.

Froglifter Journal

A press publishing the most dynamic and urgent queer writing. Poets send in 3 to 5 poems (max. 5 pages), writers send in up to 7,500 words of fiction or non-fiction or three flash fiction pieces, and cross-genre creators send in up to 20 pages within the submission windows March 1 to May 1 and September 1 to November 1. (Free)

OTHER SOURCES

Short Stories: X | X | X

Poetry: X

[mostlysignssomeportents]

Cigna’s nopeinator

I'm touring my new, nationally bestselling novel The Bezzle! Catch me THURSDAY (May 2) in WINNIPEG, then Calgary (May 3), Vancouver (May 4), Tartu, Estonia, and beyond!

Cigna – like all private health insurers – has two contradictory imperatives:

To keep its customers healthy; and

To make as much money for its shareholders as is possible.

Now, there's a hypothetical way to resolve these contradictions, a story much beloved by advocates of America's wasteful, cruel, inefficient private health industry: "If health is a "market," then a health insurer that fails to keep its customers healthy will lose those customers and thus make less for its shareholders." In this thought-experiment, Cigna will "find an equilibrium" between spending money to keep its customers healthy, thus retaining their business, and also "seeking efficiencies" to create a standard of care that's cost-effective.

But health care isn't a market. Most of us get our health-care through our employers, who offer small handful of options that nevertheless manage to be so complex in their particulars that they're impossible to directly compare, and somehow all end up not covering the things we need them for. Oh, and you can only change insurers once or twice per year, and doing so incurs savage switching costs, like losing access to your family doctor and specialists providers.

Cigna – like other health insurers – is "too big to care." It doesn't have to worry about losing your business, so it grows progressively less interested in even pretending to keep you healthy.

The most important way for an insurer to protect its profits at the expense of your health is to deny care that your doctor believes you need. Cigna has transformed itself into a care-denying assembly line.

Dr Debby Day is a Cigna whistleblower. Dr Day was a Cigna medical director, charged with reviewing denied cases, a job she held for 20 years. In 2022, she was forced out by Cigna. Writing for Propublica and The Capitol Forum, Patrick Rucker and David Armstrong tell her story, revealing the true "equilibrium" that Cigna has found:

https://www.propublica.org/article/cigna-medical-director-doctor-patient-preapproval-denials-insurance

Dr Day took her job seriously. Early in her career, she discovered a pattern of claims from doctors for an expensive therapy called intravenous immunoglobulin in cases where this made no medical sense. Dr Day reviewed the scientific literature on IVIG and developed a Cigna-wide policy for its use that saved the company millions of dollars.

This is how it's supposed to work: insurers (whether private or public) should permit all the medically necessary interventions and deny interventions that aren't supported by evidence, and they should determine the difference through internal reviewers who are treated as independent experts.

But as the competitive landscape for US healthcare dwindled – and as Cigna bought out more parts of its supply chain and merged with more of its major rivals – the company became uniquely focused on denying claims, irrespective of their medical merit.

In Dr Day's story, the turning point came when Cinga outsourced pre-approvals to registered nurses in the Philippines. Legally, a nurse can approve a claim, but only an MD can deny a claim. So Dr Day and her colleagues would have to sign off when a nurse deemed a procedure, therapy or drug to be medically unnecessary.

This is a complex determination to make, even under ideal circumstances, but Cigna's Filipino outsource partners were far from ideal. Dr Day found that nurses were "sloppy" – they'd confuse a mother with her newborn baby and deny care on that grounds, or confuse an injured hip with an injured neck and deny permission for an ultrasound. Dr Day reviewed a claim for a test that was denied because STI tests weren't "medically necessary" – but the patient's doctor had applied for a test to diagnose a toenail fungus, not an STI.

Even if the nurses' evaluations had been careful, Dr Day wanted to conduct her own, thorough investigation before overriding another doctor's judgment about the care that doctor's patient warranted. When a nurse recommended denying care "for a cancer patient or a sick baby," Dr Day would research medical guidelines, read studies and review the patient's record before signing off on the recommendation.

This was how the claims denial process is said to work, but it's not how it was supposed to work. Dr Day was markedly slower than her peers, who would "click and close" claims by pasting the nurses' own rationale for denying the claim into the relevant form, acting as a rubber-stamp rather than a skilled reviewer.

Dr Day knew she was slower than her peers. Cigna made sure of that, producing a "productivity dashboard" that scored doctors based on "handle time," which Cigna describes as the average time its doctors spend on different kinds of claims. But Dr Day and other Cigna sources say that this was a maximum, not an average – a way of disciplining doctors.

These were not long times. If a doctor asked Cigna not to discharge their patient from hospital care and a nurse denied that claim, the doctor reviewing that claim was supposed to spend not more than 4.5 minutes on their review. Other timelines were even more aggressive: many denials of prescription drugs were meant to be resolved in fewer than two minutes.

Cigna told Propublica and The Capitol Forum that its productivity scores weren't based on a simple calculation about whether its MD reviewers were hitting these brutal processing time targets, describing the scores as a proprietary mix of factors that reflected a nuanced view of care. But when Propublica and The Capitol Forum created a crude algorithm to generate scores by comparing a doctor's performance relative to the company's targets, they found the results fit very neatly into the actual scores that Cigna assigned to its docs:

The newsrooms’ formula accurately reproduced the scores of 87% of the Cigna doctors listed; the scores of all but one of the rest fell within 1 to 2 percentage points of the number generated by this formula. When asked about this formula, Cigna said it may be inaccurate but didn’t elaborate.

As Dr Day slipped lower on the productivity chart, her bosses pressured her bring her score up (Day recorded her phone calls and saved her emails, and the reporters verified them). Among other things, Dr Day's boss made it clear that her annual bonus and stock options were contingent on her making quota.

Cigna denies all of this. They smeared Dr Day as a "disgruntled former employee" (as though that has any bearing on the truthfulness of her account), and declined to explain the discrepancies between Dr Day's accusations and Cigna's bland denials.

This isn't new for Cigna. Last year, Propublica and Capitol Forum revealed the existence of an algorithmic claims denial system that allowed its doctors to bulk-deny claims in as little as 1.2 seconds:

https://www.propublica.org/article/cigna-pxdx-medical-health-insurance-rejection-claims

Cigna insisted that this was a mischaracterization, saying the system existed to speed up the approval of claims, despite the first-hand accounts of Cigna's own doctors and the doctors whose care recommendations were blocked by the system. One Cigna doctor used this system to "review" and deny 60,000 claims in one month.

Beyond serving as an indictment of the US for-profit health industry, and of Cigna's business practices, this is also a cautionary tale about the idea that critical AI applications can be resolved with "humans in the loop."

AI pitchmen claim that even unreliable AI can be fixed by adding a "human in the loop" that reviews the AI's judgments:

https://pluralistic.net/2024/04/23/maximal-plausibility/#reverse-centaurs

In this world, the AI is an assistant to the human. For example, a radiologist might have an AI double-check their assessments of chest X-rays, and revisit those X-rays where the AI's assessment didn't match their own. This robot-assisted-human configuration is called a "centaur."

In reality, "human in the loop" is almost always a reverse-centaur. If the hospital buys an AI, fires half its radiologists and orders the remainder to review the AI's superhuman assessments of chest X-rays, that's not an AI assisted radiologist, that's a radiologist-assisted AI. Accuracy goes down, but so do costs. That's the bet that AI investors are making.

Many AI applications turn out not to even be "AI" – they're just low-waged workers in an overseas call-center pretending to be an algorithm (some Indian techies joke that AI stands for "absent Indians"). That was the case with Amazon's Grab and Go stores where, supposedly, AI-enabled cameras counted up all the things you put in your shopping basket and automatically billed you for them. In reality, the cameras were connected to Indian call-centers where low-waged workers made those assessments:

https://pluralistic.net/2024/01/29/pay-no-attention/#to-the-little-man-behind-the-curtain

This Potemkin AI represents an intermediate step between outsourcing and AI. Over the past three decades, the growth of cheap telecommunications and logistics systems let corporations outsource customer service to low-waged offshore workers. The corporations used the excuse that these subcontractors were far from the firm and its customers to deny them any agency, giving them rigid scripts and procedures to follow.

This was a very usefully dysfunctional system. As a customer with a complaint, you would call the customer service line, wait for a long time on hold, spend an interminable time working through a proscribed claims-handling process with a rep who was prohibited from diverging from that process. That process nearly always ended with you being told that nothing could be done.

At that point, a large number of customers would have given up on getting a refund, exchange or credit. The money paid out to the few customers who were stubborn or angry enough to karen their way to a supervisor and get something out of the company amounted to pennies, relative to the sums the company reaped by ripping off the rest.

The Amazon Grab and Go workers were humans in robot suits, but these customer service reps were robots in human suits. The software told them what to say, and they said it, and all they were allowed to say was what appeared on their screens. They were reverse centaurs, serving as the human faces of the intransigent robots programmed by monopolists that were too big to care.

AI is the final stage of this progression: robots without the human suits. The AI turns its "human in the loop" into a "moral crumple zone," which Madeleine Clare Elish describes as "a component that bears the brunt of the moral and legal responsibilities when the overall system malfunctions":

https://estsjournal.org/index.php/ests/article/view/260

The Filipino nurses in the Cigna system are an avoidable expense. As Cigna's own dabbling in algorithmic claim-denial shows, they can be jettisoned in favor of a system that uses productivity dashboards and other bossware to push doctors to robosign hundreds or thousands of denials per day, on the pretense that these denials were "reviewed" by a licensed physician.

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/04/29/what-part-of-no/#dont-you-understand

[genericpuff]

Webtoons Is Making Moves - So Should You.

We all saw it coming ages ago and now it's finally here. There's no more beating around the bush or doubting if anyone is "reading into it too much", Webtoons' use of AI in its more recent webtoons is not an accident, not an oversight, but by design, it always has been. And I guaran-fucking-tee you that the work that already exists on the platform won't be safe from Webtoons' upcoming AI integration through scraping and data mining. Sure, they can say they're not gonna replace human creators, but that doesn't change the fact that AI tools, in their current form, can't feasibly exist without stealing from pre-existing content.

Plus, as someone who's tested their AI coloring tools specifically... they're a long, LONG way away from actually being useful. Like, good luck using them for any comic style that isn't Korean manwha featuring predominantly white characters with small heads and comically long legs. And if they do manage to get their AI tools to incorporate more art styles and wider ranges of character identities... again, what do you think it's been trained on?

Also, as an added bit that I found very funny:

Um, I'm sorry, what fucking year is it? Because platforms like WT and Tapas have both been saying this for years but we're obviously seeing them backpedal on that now with the implementation of in-house publishing programs like Unscrolled which have reinvented the wheel of taking digital webtoons and going gasp physical! It's almost like the platform has learned that there's no sustainable profit to be had in digital comics alone without the help of supplementary streams of income and is now trying to act like they've invented physical book publishing!

"The future of comic publishing, including manga, will be digital"??? My brother in christ, Shonen Jump has been exclusively digital since 2012! What rock have the WT's staff been living under that they're trying to sell digital comics as the "future" to North Americans as if we haven't already been living in that future for over ten years now?? We've had an entire generation of children raised on that same digital media since then! This isn't the selling point you think it is LMAO If anything, the digital media market here in NA is dying thanks to the enshittification of digital content platorms like Netflix, Disney+, and mainstream social media platforms! That "future" is not only already both the past and present, but is swiftly on its way out! Pack it up and go home, you missed the bus!

Literally so much of WT's IPO pitch is just a deadass grift full of corporate buzzwords and empty promises. They're trying so hard to convince people that their business model is infinitely profitable... but if it were, why do they need the public's money? And where are all those profits for the creators who are being exploited day after day to fill their platform with content? Why are so many creators still struggling to pay their bills if the company has this much potential for profit?

Ultimately even their promised AI tools don't ensure profit, they ensure cutting expenses. The extra money they hope to make isn't gonna come from their content generating income, it's gonna come from normal people forking over their money in the hopes that it'll be turned around, and from Webtoons cheapening the medium even further until it's nothing but conveyer belt gruel. Sure, "making more than you spend" is the base definition of "profit", but can we really call it that when it's through the means of gutting features, retiring support programs, letting go editing staff, and limiting resources for their own hired freelancers who are the only reason they even have content to begin with? That's not sustainable profit or growth, that's fighting the tide which can and will carry them away at any moment.

I'm low key calling it now, a year or two from today we're gonna be seeing massive lawsuits and calls to action from the people who invested their money into WT and subsequently lost it into the black hole that is WT's "business model". This is a company that's been operating in the red for years, what about becoming an IPO is gonna make them "profitable"? Let alone profitable enough to pay back their investors in the spades they're expecting? The platform and its app are already shit and they're about to become even worse, we are literally watching this company circle the drain in the modern day's ever-ongoing race to the bottom, enshittification in motion, but they're trying to convince us all the same that they're "innovating".

Webtoons doesn't want to invest in its creators. We as creators need to stop investing in them.

[supersoftly]

"Retired Canadian neurologist excited to employ ChatGPT to replace healthcare workers" was not the opinion piece that makes me confident about the future

[reasonsforhope]

"More than 150 workers whose labor underpins the AI systems of Facebook, TikTok and ChatGPT gathered in Nairobi on Monday [May 1st, 2023] and pledged to establish the first African Content Moderators Union, in a move that could have significant consequences for the businesses of some of the world’s biggest tech companies.

The current and former workers, all employed by third party outsourcing companies, have provided content moderation services for AI tools used by Meta, Bytedance, and OpenAI—the respective owners of Facebook, TikTok and the breakout AI chatbot ChatGPT. Despite the mental toll of the work, which has left many content moderators suffering from PTSD, their jobs are some of the lowest-paid in the global tech industry, with some workers earning as little as $1.50 per hour.

As news of the successful vote to register the union was read out, the packed room of workers at the Mövenpick Hotel in Nairobi burst into cheers and applause, a video from the event seen by TIME shows. Confetti fell onto the stage, and jubilant music began to play as the crowd continued to cheer.

The establishment of the Content Moderators Union is the culmination of a process that began in 2019, when Daniel Motaung, a Facebook content moderator, was fired from his role at the outsourcing company Sama after he attempted to convene a workers’ union called the Alliance. Motaung, whose story was first revealed by TIME, is now suing both Facebook and Sama in a Nairobi court. Motaung traveled from his home in South Africa to attend the Labor Day meeting of more than 150 content moderators in Nairobi, and addressed the group.

“I never thought, when I started the Alliance in 2019, we would be here today—with moderators from every major social media giant forming the first African moderators union,” Motaung said in a statement. “There have never been more of us. Our cause is right, our way is just, and we shall prevail. I couldn’t be more proud of today’s decision to register the Content Moderators Union.”

TIME’s reporting on Motaung “kicked off a wave of legal action and organizing that has culminated in two judgments against Meta and planted the seeds for today’s mass worker summit,” said Foxglove, a non-profit legal NGO that is supporting the cases, in a press release.

Those two judgments against Meta include one from April in which a Kenyan judge ruled Meta could be sued in a Kenyan court—following an argument from the company that, since it did not formally trade in Kenya, it should not be subject to claims under the country’s legal system. Meta is also being sued, separately, in a $2 billion case alleging it has failed to act swiftly enough to remove posts that, the case says, incited deadly violence in Ethiopia...

Workers who helped OpenAI detoxify the breakout AI chatbot ChatGPT were present at the event in Nairobi, and said they would also join the union. TIME was the first to reveal the conditions faced by these workers, many of whom were paid less than $2 per hour to view traumatizing content including descriptions and depictions of child sexual abuse. ...Said Richard Mathenge, a former ChatGPT content moderator... “Our work is just as important and it is also dangerous. We took an historic step today. The way is long but we are determined to fight on so that people are not abused the way we were.”

-via TIME, 5/1/23

[Note: In addition to Big Tech outsourcing and exploiting workers for social media and AI moderation, many companies also exploit and vastly underpay mostly overseas workers to straight up pretend to be AI. I'm really glad issues around this are starting to get attention AND UNIONS because exploited overseas labor is so often the backbone of AI--or even the "AI" itself.]

[oak-the-maker]

Daily reminder

The real danger is NOT machines gain super intelligence. It is humans give up thinking and outsource their thinking to tools.

[thebookworm0001]

ai as an accommodation is so insulting

writing is a skill that anyone and everyone can develop. it takes time and effort, and may have different scaffolding and supports depending on your personal needs and current ability

but to say someone needs ai to write for them is to say that they're incapable of developing that skill

and that is absolutely not true

[1o1percentmilk]

the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first

it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!

[morgenlich]

hell of a time to be going into academia but considering my original plan had been graphic design [gestures at the genAI situation] you know, i think i’ll take it

[softitinstitute]

[ltsglobaldigitalservices]

Understanding Trustworthy AI: Essential Components and Practices

Trustworthy AI pertains to the creation and utilization of AI systems that function dependably, ethically, and with transparency. It must adhere to principles concerning fairness, accountability, integrity, privacy, and safety within AI applications and decision-making protocols. These fundamental principles serve as the foundation for ensuring responsible AI usage and reducing potential harm. A recent notable instance involves the proliferation of Generative AI for content creation, which has underscored challenges in managing deepfake content and addressing bias within AI-generated outputs.

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[herawell]

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[starswallowingsea]

I am just blocking people who post character ai shit in the main tags now btw