#“doesn't recall submitting that request; but he's not sorry about it if he's not on there.”
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if any of you are still feeling weird about that infamous interview, here is what alex said about it (and why that ashley girl doesn't like him). i really want to point out that what alex says here is the exact same thing us, miles fans have been saying since forever. so, if you are a fan of alex, but throw shit at miles, just remember that your favourite also supports him. and maybe think twice before starting arguments with miles fans and keep in mind that alex has the same opinion about it all.
Alongside Arctic Monkeys, Turner has a long-term side-project called The Last Shadow Puppets with his best friend, the Birkenhead singer-songwriter Miles Kane. During the promotion for their last album, the two did an interview with a female journalist from the music webzine Spin. Turner was being his usual unforthcoming self, so Kane attempted to break the ice with some groan-inducing banter. This included inviting the journalist up to his hotel room when she asked what he was doing after the interview, which, in hindsight, was pretty stupid (he realised as much the next day and emailed her to say sorry). The result, though, was a lengthy op-ed calling out Kane’s unprofessionalism and the misogyny of the music industry at large. Personally, I found some of her complaints against him a tad flimsy — holding eye contact for too long, high-fiving her, “yanking” her in “for a not entirely consensual kiss on the cheek” as she said goodbye, and not least the idea that interviewing a rock star is ever supposed to be an exercise in professionalism. What did Turner make of it all? He sighs. “I think he made a joke he shouldn’t have made and realised he had misjudged the situation.” I thought it was a bit OTT, I tell him. “Yeah, I’m not sure it was deserving of that response honestly, but you just can’t make a joke like that.”
(from 2018, this interview)
#also he didn't exactly invite her; just joked about inviting her (which was still wrong)#also pointing it out that i also think that his 'jokes' were wrong. i also would've thought he's a dick. but alex said it brilliantly.#there was a misunderstanding between the two of them; he made the joke; realised he shouldn't have and that he misjudged the situation;#apologised; never did anything similar to this again#let. it. go. he's proved countless times ever since then that he is a decent human being. open your eyes; look it up; do your research#or if you don't want to then don't interact with him/his fans at all#btw this interview is absolutely horrendous#only read it if you want to lose your mind a bit#imagine getting alex turner to let you into his home and then only ask him questions about his gf; bf; taxes; what he spends his money on;#etc. my god.#also he talks about not being in taylor's ig posts: and says he#“doesn't recall submitting that request; but he's not sorry about it if he's not on there.”#makes you think#(and then the fact that this is from may and he talks about being 'settled down'; then they 'break up' in june. smh)#alex turner#miles kane#ashley reese#tlsp
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Do you think you could do like a characterization of the Familers?
Everytime I try to think about their personalities and how they would interact with each other, or M6, or Mc I just feel like I don't get it right. Like I've got like the very basics but that's like it
Malak is a crazy
Chandra is spoiled
Faust is a wildcard
Ianna is protective
Pepi is energetic
Idk Lucio’s familars ( i cant spell one of their names) but they are kinda like wild dogs, they do whatever they want
EVEN THEN, I still feel like some of these are wrong or don't cover most of their character or I'm mischaracterizing them on accident.
Could you maybe do some more Familers mini headcannons?
Like what do the Familers do when M6 is sad?
What do they do when Mc is sad?
How do they interact with each other on a day to day bases?
( I think you might have done one of these actually )
But I have more
What do they do when M6 or/and MC gets hurt?
What do they typically do during the day and/or What do they do when they aren't with M6?
How would they respond if M6/Mc was in a dangerous situation/attacked | How are they when M6/Mc is ill?
Some of these are probably answers in their routes but it's hard to remember/recall. I do wish they were in their respective routes just a little bit more than they are so I could get a could grasp of their personalities.
What I really want is just like a written out basis of what they are like? I don't even need the Mini headcannons ( but I do like them) Their personalities is just what I have a hard time grasping because it not like right in front of me or I'm not constantly reminded of it like the Li’s that I just forget or mischaracterize them.
So if you ever have the time and or patience, I would love if you could just write about their personalities or just more about them in general. They are right hand to the Li’s and I love them so much and I tried using the wiki but I don't trust it because apparently some of the info is just flat-out wrong. I love reading you headcannons and mini headcannons because I feel like you do the Li’s justice and this account is keeping the Arcana fandom alive. I'm very sorry that this is a really long ask and my grammar my be wrong in some areas.
I'd like to thank you if you've read through everything. I hope you keep making Arcana content in the future as me and many others really do enjoy your content and takes on the characters.
-🃏
Hi friend!! I hope you're ready for the full scale essay under the cut XD
(also, you are more than welcome to request some mini-hcs with the M6's familiars - please feel free to submit them individually so I can sort and try to answer them ^.^)
The devs don't go hugely into detail about how familiars work, exactly, but here's what we know: First, how in-tune to magic you are does affect how involved your bond is, but people still have familiars whether or not they have a lot of magical ability. Second, the bond makes the most sense if you think of it as being similar to a "soulmates AU" setup. The person and animal involved have a natural connection with the potential for a full-fledged familiar bond, but how that manifests changes depending on the effort and type of bonding that happens.
There's also a consistent pattern when it comes to vibes and personality, with the familiars being very similar to their respective humans. I'll go familiar by familiar from here ^.^
Malak:
Julian and Malak are (unfortunately) not very in touch with each other. Julian doesn't speak of him much beyond referring to him as "the raven", and while it's clear that they're more in sync than the average human and animal would be, Julian tends to find it more uncanny than comforting. Malak, in turn, tends to get quickly annoyed by this when his genuine attempts to help and protect and connect get consistently thwarted. He shares Julian's values and habits, constantly keeping watch (anxiously or otherwise) over his person and the people important to him, and often flying beak-first into situations that seem out of control with little regard for his own well being. Malak and Julian have the capacity to cover each other's blind spots. Julian is quicker at analyzing and navigating social situations that sometimes send the bird into a frenzy, while Malak is aware of magical happenings that Julian is completely blind to.
The two of them share an anxiety about the world being a constantly dangerous place and noble mindset focused around doing the right thing and protecting the people they love. The big difference is that Malak doesn't doubt his own abilities - as generally anxious as he acts with all his ruffling feathers and screeches, the raven doesn't hold himself back because he thinks someone else could do better. If anything, he's often pushing Julian to get over the self-deprecation and join him already. Unfortunately, neither of them has figured out how to listen to each other yet, which means more often than not they just get on each other's nerves. Given MC's ability to help Julian navigate things of a magical nature, they could very easily become the communication bridge between the two.
Faust
It's pretty heavily implied (if not canon) that Faust is the child of Asra's parents' familiars, Chimes and Flamel. She was given to Asra as an egg and hatched on one of their birthdays, and the two have been inseparable ever since. They have an incredibly strong bond, enough for them to send memories to each other, have conversations, communicate across long distances, and even share emotions. Faust loves Asra, herself, and MC almost equally, and in Asra's route she happily becomes MC's companion when Asra isn't around to do so. She also appears to have her own capacity for magic, frequently blipping from one realm to another as she pleases.
The best way (in my head) of describing her vibes are that one honorary younger sibling who is also the instigator best friend. While she's borne witness to Asra's toughest moments, she's received such excellent care and attention that she doesn't seem to have nearly the same levels of trauma - or maturity. Reading about her feels a lot like what I imagine reading about a teenaged Asra with a much kinder life would feel like - whimsical, mischievous, creative, impulsive, unpredictable, and carefree to the point of recklessness. She's still learning what it means to have limits (re: going off on an unannounced adventure, only to be caught and held hostage by the Devil) but when push comes to shove she's suprisingly dependable (re: sabotaging the ritual, right under the Devil's nose).
Due to her being so accessible to MC's character, she has a level of plot influence and general content that comes closer to a main character than the other familiars. It gives fan work more content to work with, but also less space to take its own creative liberty.
Chandra
Chandra is always hovering, and yet rarely directly involved. We know that Nadia used to be able to speak with her similarly to how Asra speaks with Faust, but she doesn't remember how. There's a wall between the two of them that they both seem to want to breach, but given the circumstances, they just haven't found the time and resources to do it yet. However, it's clear that they know how important they are to each other - Chandra seems to live at Nadia's beck and call, despite seeming so distant, and Nadia dedicates much of her personal time and interests to caring for her. They rely heavily on each other as allies in uncertain times (re: Nadia trusting Chandra in multiple routes to be her eyes and ears and carry her most important messages).
Chandra certainly has Nadia's independence, initiative, and desire for companionship. She's often seen on alert on the fringes and ready to step in and help take control of chaotic situations. However, where Nadia responds to a desire for companionship by initiating connection, Chandra is more reserved. She's present, she's paying attention, but she's not actively connecting until she's invited. She, like Nadia, has become accustomed to living in a Palace filled with with intrigue and uncertain loyalties, and it plays out in her reticence. She's much more likely to communicate interest by watching intently from a distance than by approaching and interacting. Over time, if MC is able to help Nadia find the way to communicate with Chandra again, they'll likely become her confidante in her efforts to be a good familiar.
Inanna
The best way to describe her and Muriel is trauma bonded. (Which, given Muriel's past, is arguably the bond that lets him receive the support he needs from her best.) They're both loners, both uninterested in connection until it's proven to be worthwhile, and both deeply distrusting of other people's motives. Inanna is Muriel's breaking point twice. First, when he's expected to kill her in the Coliseum (how they met), and second, when she's horribly injured trying to protect the heart of the forest. Both of those moments with her push Muriel to recognize his priorities and actually act on them. As a result, they have a deep mutual respect for each other - and a stubborn emphasis on still being their own people (or wolf). Muriel refers to her as his friend more easily than as his familiar.
Inanna as a character, however, seems to hold onto some of the traits that Muriel has buried under his trauma. She's more adaptable than he is, quicker to accept change, and considerably more hopeful and optimistic. She's faster to act (often the one prompting Muriel to follow through, when he'd rather continue thinking), and she's nosier. Where Muriel analyzes and then quietly judges while respecting someone's decision, Inanna analyzes and then does her best to assist any kind of good change. Whether that's leading MC to Muriel when he's injured and would rather be left alone, or expressing the affection towards them that he's still trying to hide, she acts like a big sister. Independent, a bit of a bully, fiercely protective, and loyal beyond measurement. She doesn't need to bond with MC through Muriel, she can do that herself.
Pepi
Portia met Pepi on Mazelinka's ship, as she was on her way to hunt down her older brother and beat some sense into him. The two of them bonded instantly, and when the time came for Portia and Mazelinka to part ways, Pepi gave up the life of a ship cat to stay by Portia's side. Portia doesn't seem to be fully aware of Pepi being her familiar and sees her as more of an uncannily well-bonded pet. At least, until her own route, where Pepi learns how to speak. Up until that point Portia just seems to see Pepi more as an unusually intelligent cat that she likes to talk to. The two of them are each other's family, Pepi always ready to lend a helping paw with unruly birds, and Portia always happy to spoil her with snuggles and treats.
Pepi has Portia's optimism, love of mischief, and dauntless attitude. However, they differ somewhat in how they view themselves. While Portia struggles to see herself as the main character of her own story, often fading into the background in order to support someone else, Pepi is more than happy to take center stage. This cat can and will prioritize her own needs and preferences if she thinks nobody else is going to do it, and it often lands her in trouble (re: stealing your heartsong festival gift, seeking out nap places that give her access to forbidden fishies, etc). She's quick to make her own friendships, and when you and Portia start your new life together, she'll consider you one of her family as well. Thanks to her retained ability to speak (upright ending) you'll never have to go without a conversation partner again.
Mercedes & Melchior
Lucio, unfortunately, didn't realize these two were his familiars until after he'd met you. While a large part of his menagerie building was his search for a familiar, he failed to notice how those two in particular were so attached to them. Thankfully, they're never on their own given how closely they stick to each other. Their lack of a strongly developed magical connection with Lucio doesn't really stop them from being able to communicate. They vibe with him on a similar act-first-think-later wavelength, having such little interest in impulse control that it's impossible not to know what they want. All you know is that they're hellbent on accomplishing it and on getting out of whatever consequences they invite with a pair of large, shining puppy eyes.
Besides their impulsiveness and chaotic nature, Mercedes and Melchior share Lucio's tendency to live in the moment and focus on life's pleasures. However, they also have the emotional intelligence and undying loyalty all good dogs do. When Lucio was "dead" they spent three years guarding his wing and trying to find help for him, and when you join him in his search for answers, they'll remain with you and empathize with you regardless of the dangers involved (re: one of them going with Lucio to get help, the other staying next to you and whining when Valdemar has you strapped to a gurney). They instinctively track your emotional state and are often the reason Lucio notices how you're doing as quickly as he does. For all their bratty behavior, their doggy bodies are overflowing with love for the people they care about and nothing makes them happier than being with them. Don't mistake love for respect, though - they take orders from nobody.
#ask arcana brainrot#the arcana#the arcana headcanons#the arcana hc#the arcana game#asra the arcana#julian the arcana#nadia the arcana#muriel the arcana#portia the arcana#lucio the arcana#faust the arcana#malak the arcana#chandra the arcana#inanna the arcana#pepi the arcana#mercedes and melchior#asra alnazar#julian devorak#nadia satrinava#muriel of the kokhuri#portia devorak#lucio morgasson#the arcana familiars
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i hope i'm not requesting anything at a bad time; i guess i'll take a romantic matchup for hazbin?? i know helluva's in tje same universe i'm just. uegj,
Pronouns: they/them/theirs; anytime i shoot for they/he i forget 2 seconds later, it's like there's just a single semi-visible crumb of man inside that i can rarely beat in a footrace i'm sorry. He's There.
Sexuality: gay (nblm/mlm/achillean)
Personality: gonna be real with you, i am. honestly kind of a nervous wreck?? i'm trying my best not to be so timid or insecure to such a degree but anxiety is something i struggle with Horrendously and i? die,
might also be a lil depressed and a lil lost in life but we're not talking about that today—
if i manage to feel comfortable enough with someone though i can definitely either be a complete doofus or very clingy (or in a romantic context, touch-starved) and very,,,, puppybrained?? as they say??? a
Hobbies: aside from venting my emotions through baking and being a bit of a bookworm or library-mouse, i tend to draw somewhat often (even if it's kinda. b a d) and i've been on a stream-watching kick as of late?? i may also touch a video game from time to time, but like. don't a lot of us
Pet peeves: off the top of my head, when people try accusing me of shit i didn't do, fake people, when people handle time travel plotlines Like That (you know what i'm talking about), mother's day
idrk man it's hard to recall pet peeves for me when i'm not Completely pissed or salty, i hope that's sufficient💦
i'm sorry if i butchered the format i have n o idea how this is gonna look as a submitted ask 🏃♂️
𝕐𝕠𝕦 𝕙𝕒𝕧𝕖 𝕓𝕖𝕖𝕟 𝕞𝕒𝕥𝕔𝕙𝕖𝕕 𝕨𝕚𝕥𝕙…
𝓗𝓾𝓼𝓴!
i wasn't really given much to work with so sorry if its kinda short and inaccurate
You probably met at the hotel and just needed someone to talk to and Charlie wasn't there so he decided to listen to you
He'd most likely talk with you over your anxiety and try to calm you down if things get too bad
"Deep breaths"
As for venting he's heard it all and knows how to deal with it all so he's more than willing just to listen to you and give you advice from there.
He's not that big into electronics but I'm sure that you might be able to get him to watch a few streams with you if he's in the mood
He wouldn't mind the clingyness very much as long as it doesn't become paranoia or anything harmful to the relationship or such
You and him might discuss books every now and then and he would try and give you reccomendations even if they might be a bit out of style
"Have you read?..."
He likes your drawings and likes watching you improve and will gently tease you about them and then say how good they are and how you've improved
Husk isn't a fake person at all and is more of a down to Earth person
He's very honest and will most likely never lie to you if he does it's most likely about him being an overlord because he's embarrassed or with his contract with Alastor just because he doesn't want you to get worried
But even if he did and you found out he would apologize and you might go through a rough patch but thats about it
Over all it would be a very caring relationship <3
#husk hazbin hotel#husk#husk hazbin#hazbin hotel#hazbin#hazbin husk#hazbin hotel husk#husk x you#hazbin hotel match up#hazbin hotel matchups#hazbin hotel match ups#hazbin hotel matchup#matchup#match ups#matchups#hazbin matchups
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Hello! <3
If you are taking prompts for the kisses thing, I would love to see what you do with this one:
two characters look at each other. silence. then. BOOM BANG LIPS CRASHING CAN'T RESIST YOU ANYMORE BAM BOOM THERE'S A WALL LET'S PIN YOU AGAINST IT
If it doesn't strike any inspiration, feel free to pick your fav, love! <3
C!! Thanks for the prompt, lovely. I'm sorry it's been 100,000 years. For those of you who submitted these prompts a while back: I PROMISE I will get to yours. Life has been crazy + writer's block + fest fics. But I wanted to make some headway.
Dude I really like all the prompts on the list but thisssss is one of my favorites/ones I'm most excited about. So thanks for requesting it, my love @dearly-devoted-dawdler. Hope you enjoy!
The walk back to the office is tense, heavy with silence. Harry feels almost tingly with the rush of relief and accomplishment, but mostly anticipation. For what, he doesn't quite know, but the look in Draco's eyes every time he manages to snag his gaze makes words die on his lips, his heart picking up speed.
Harry's starting to wonder whether the hallway connecting their shared office to Robards' has gotten longer. They'd been in their boss's office for what felt like hours, poring over every detail of the intense case they'd just wrapped up. He'd nearly died—or something, he wasn't quite sure what spell the suspect had fired at him, only that Draco's quick thinking had spared him an extended stay in St. Mungos, and in that instant, he and Draco had tapped into some strange, shared force that had them working in perfect tandem. Harry didn't remember a single thought he'd had in those few minutes; all he could recall was the firm, reassuring press of Draco's toned back against his, the sweat dripping down both their necks, the wild look in Draco's eyes as he'd stunned Harry's would-be attacker with a single flick of his fingers.
When the dust settled, they hadn't said a word to one another.
Harry'd called for backup. Draco'd started handcuffing the suspects. They closed out the case like the professionals they were.
And now that Draco's opening the door to their office and shutting them inside, alone, Harry's thinking professionalism is vastly overrated.
They stare at one another, eyes locked, silently daring the other to look away first, to be the one to come to his senses.
Harry doesn't. Won't.
Draco snaps first, he thinks, or maybe it was him who made the first step to cross the room and crash their lips together. All he knows is the surge of adrenaline, of magic thrumming under his skin as he explores Draco's mouth, his tongue. One of them groans, followed by the other. Hands grasp at dirtied robes, fingers tease over collarbones and shirt collars, tug at soft hair. It's all-consuming, and Harry feels dizzy with it.
They break apart for air, and Draco takes Harry's head in his palms, tilting his face up slightly to connect their eyes once more.
"You saved my life."
"I was returning the favor."
"You're amazing."
"It was a team effort."
"We make a great one, don't we? I couldn't imagine doing this with anyone but you."
"Me too," Draco whispers, eyes roaming over Harry like he's never seen him before, like he's trying to memorize every detail. Like Harry's precious and might fade away any second.
Carefully, Harry reaches up and grasps Draco's wrists, using them to bring their lips in a kiss softer than words could ever be.
_
Send me a prompt from this list!!
#drarry#draco malfoy#harry potter#draco and harry#harry and draco#draco x harry#harry x draco#draco/harry#harry/draco#draco malfoy and harry potter#harry potter and draco malfoy#draco malfoy x harry potter#harry potter x draco malfoy#hpdm#drarry squad#drarry fic#drarry fanfic#drarry fanfiction#drarry ficlet#drarry drabble#drarry fandom#hp fic#hp fanfic#hp fanfiction#hp fandom#harry potter fandom#harry potter fic#harry potter fanfic#harry potter fanfiction#phoebe-delia
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When Ferus Olin gets baked, he gets on customer service chats to argue about billing. When I am baked, I apparently do the same thing. I found the transcript saved on my computer this morning and just spent a while reformatting it so I could post it here, as a warning to myself or a celebration of my stoner ~eloquence, I'm not entirely sure tbh. I'm kind of proud of it either way though.
Me: I was emailed confirmation of a free week-long Showtime trial that I do not recall ordering, and that is not showing up on my account in any capacity. However, Roku keeps trying to charge me for it. I would like to have someone verify that the subscription is cancelled. Thank you!
Chat started
Me: Man, the person three spaces ahead of me in line is sure taking a long time
Damn 3, get the lead out
All right 2, don't let me down!
It's a good thing I can multitask 2
Awright let's party
'/\}:::::::::
Sorry my dog wanted to send a message
Arun joined the chat
Arun: Hi Jessica.
I can certainly help you.
Me: Cool beans
Arun: Please hold on a minute Jessica.\
Let me check that information for you.
Thank you for your continued patience.
Me: Haha I thought you were going away
I was like oh no what did I do
Arun: I do not see any channel subscription on your account.
Hence Roku will not going to charge you.
Me:
I definitely didn't subscribe, but I waited a couple of days after being notified to decide to go to the site and check on it like I'm doing now, so it's partially my fault that they tried to charge me for the post-free trial of the subscription.
But they did charge me and I need to make sure the account isn't set up for them to think I still want a Showtime subscription and keep charging me.
My bank knocks it back if it's going to put my account in the negative, but if it's not and Roku charges me again even though it doesn't show on your end that I'm being charged for anything, that would be irritating.
Arun: Might be the account is directly through Showtime.
Me: I just want it to show that the subscription trial was activated and that something still thinks I need to be charged for it on your end.
Arun: We refer you to contact Showtime and check with them.
Me: I don't think it is
Like I didn't go to the Showtime site and sign up, my emails are from Roku
Arun: Could you please help me with your alternate email address?
Me: ?
Arun: Let me check if the subscription is linked to that email.
Me: It's not on a duplicate account, the email from Roku comes to the [redacted 1] one
[redacted 2] or [redacted 3], I can't remember which one I might have used on a defunct account.
Arun: I found the subscription.
Me: Awesome
Are you able to mark it as cancelled on your end?
Arun: The showtime subscription is associated with the [redacted 2]
Me: So you can cancel the [redacted 2] account
If it already isn't
Like I shouldn't have been able to subscribe to showtime on that account because as far as I know it's been closed.
Arun: The subscription have been cancelled.
Me: Like the subscription wasn't done by me.
Arun: You no longer have Showtime subscription on your Roku account.
Me: So I'm worried there's a bigger problem like a tech glitch at hand.
Arun: I don't think it is a technical glitch because when you subscribe a channel it will ask for your payment information.
Me: I am positive I did not subscribe to Showtime.
Arun: Which can be done only from the customers end.
Me: But it wasn't
And I need to know why it still happened
To make sure my account wasn't compromised
Like somehow it was reopened and sent a subscription or someone got around it needing to be reopened first on your end
Arun: Let me give you a suggestion.
Me: Like idk if you can flag our chat so the idea that there might be a glitch can be run up the flag pole so to speak?
Because I am worried this might happen with other customers because it ended up being a glitch on your end, and you didn't find out early enough.
Arun: You can create a four digit Pin number in order to have control over the purchase or adding the channel.
Go to my.roku.com from your computer or smartphone.
If you are prompted, sign in to your Roku account.
If you cannot sign in to your Roku account, learn what to do if you have forgotten your email address or password.
Under PIN Preference, select the Update button.
Select your PIN preference from the three choices.
Always require a PIN to make purchases and to add items from the Channel Store.
Always require a PIN to make purchases.
A PIN is not required to make any purchase or add any item from the Channel Store.
If you choose either of the first two choices and have not created a PIN, you will be prompted to enter a four-digit number in the PIN field and select the Verify PIN field for confirmation.
If you already have a PIN, enter your PIN in the Verify PIN field.
Select Save Changes and agree to the terms of service.
Me: That's good, but this glitch would have already breached that kind of security
I just want to make sure that it doesn't replicate in any other accounts, or to have people on your end make sure it was only a one time thing
Arun: Alright.
Me: So are you able to add it to your call notes and then send them to the right department?
Arun: I make sure that this would never happen again.
Me: Okay
Arun: Alright.
Me: Can I get a follow up if you find out that it was a tech glitch?
Arun: Like i mentioned already it was not a glitch it was an authorized charge from your end.
Me: But it wasn't
Arun: Not Roku will never bill the customer without the customer concern.
Me: That [redacted 2] account has been closed for a while, I definitely didn't go into it a week ago and order a subscription trial
So it's not on my end
So I want to make sure Roku actually goes through and checks why it happened
Like do you fill out a specific form notifying your supervisors to pull specific calls to further to the right department, or can you check a box on my notes to have an email notification of its importance sent to the right people?
I'm just worried you won't take the effort to forward it because it's not something you were taught to do in training or whatnot.
Arun: Sorry for any inconvenience.
Me: It's fine, I just want to make sure
Arun: Jessica, we will definitely help you following up with your concern.
Me: Thank you so much
How long do you think it will take to follow up?
Arun: You are welcome.
Me: Like they probably won't tell me until after they've investigated and fixed the problem, and fixing it might take longer than three business days.
So I wanted to know what to expect
Arun: In case if you got any charge in the future we will help you with the refund.
Me: Right but I want to prevent that from happening with this email
Arun: Provided you let us know on time
Me: Because I don't want to have to go through a refund process especially when I've spent about two hours now trying to get you to agree to look into fixing the problem now
Like if it's still there a month from now, that would mean nobody looked into it
And I'm hoping it won't take a month for Roku to get back to me.
Arun: Then please remove the payment information from your Roku account too and we have helped you with the PIN.
Me: What if I wanted a different subscription for HBO or something and needed to use that same payment method
Arun: If we have any update for you we will let you know.
Then you can use the PIN
Me: Like on my end I made the [redacted 2] account defunct, which means even if the same payment information links the accounts, that account still shouldn't be triggered to submit a request to charge me for something.
Can you remove the payment information from the [redacted 2] account on your end?
Then they won't be linked
Which is probably what you meant initially
Arun: You will have to remove the payment method from your roku account.
Me: Okay I can probably do that
Arun: We do not have an access to do it.
Please go through to the link sent earlier.
Me: Okay
Arun: Thank you.
Me: Did we ever figure out how long I should expect to wait for a follow up?
Arun: However, there is no follow up required here.
All you will have to do is just remove the payment information0
Me: I thought you said earlier that I would get a follow up regarding what Roku found to be the reason behind my account being glitched in the first place, and whether they then made sure it hadn't affected other accounts, and then verified that they had fixed those, on top of that.
Arun: No, there is no follow up require here.
Me: Otherwise how can I be assured that this problem won't happen again?
I don't want to have to go through this process again. I have major talking to customer service anxiety, and this was already really trying.
Arun: First remove the information form the account. then within 24 hour you will receive an confirmation email.
Me: So I don't want to have to do it twice, which is why I would appreciate the follow up.
Arun: You will not have to.
Me: So I wanted to make sure you have the ability either by going out of your way personally to pass the information on or by filling out a form or checking a box so it automatically gets brought to someone who can address it.
I just want someone to get back to me - again, not sure how long to expect that to take - and formally say they looked into it.
It will give me peace of mind.
Arun: Like we mention earlier remove the payment information and within 24 hour you will get email that you have removed the payment information. Please go through to the guidance provided to you.
Me: I definitely will, I am just making sure my request to have this passed along is going to happen.
Arun: Okay.
You are most welcome..Thank you for contacting Roku Tech Support! Have a wonderful day! [Editor's note: Dude probably would have lost a couple QA points for not asking me one final time if I had any other questions or concerns. I cannot express how quickly he logged off once the opportunity seemed to arise. I do not really blame him, it was essentially a survival tactic at that point.]
Arun: left the chat
Chat rated Good
Comment submitted
Me: The comment I submitted was "Thanks/sorry, Arun!"
Poor guy
Queue position: 3
Me: Okay leaving now so I don't clog up the queue. Thanks again, Arun!
Queue position: 3
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