#tweakker

[tweakker]

Brazil’s Surf Telecom Deploys Tweakker Device Intelligence Solutions to Deliver Market-Leading Customer Support

Virtual operator targets 250 million potential subscribers using Tweakker automatic platform onboarding and care solutions in local language

Crawley, UK, 9th May 2017: Spirent Communications plc (LSE: SPT) today announced the first contract for its Tweakker line of device intelligence solutions in the South American market through Brazil’s mobile virtual network enabler/aggregator (MVNE/A) Surf Telecom.  

Targeting impeccable customer care and onboarding experience, Surf Telecom will use the Tweakker access point name (APN) automatic setup solution to get new subscribers onboard its network in a handful of seconds. Tweakker’s self-care and customer care interfaces will enable the operator to slash support costs by up to 20 percent, and generate new revenues faster than previously experienced.

“Our strategy is to deliver the ultimate customer onboarding and care experience,” said Surf Telecom’s CMO, Davi Fraga. “We looked at what’s available on today’s market to support our business goals and Tweakker was the best available solution.”

Thomas Yde Frederiksen, Head of Spirent’s Tweakker product line, added: “This LATAM development demonstrates Tweakker’s global approach to serving the expanding world of MVNEs and MVNOs. In South America, our APN Setup solution provides support for all local brands in all of the regions local languages.”

Surf Telecom has been licensed by regulator Anatel to provide MVNE/MVNA as well as mobile virtual network operator (MVNO) services in Brazil. The company was born as a response to 250 million customers demanding better service, fairer prices and more respect for the consumer.

The operator has one of the most technically advanced network platforms in the world and is launching LATAM’s first 5G-ready network in the São Paulo metropolitan region delivering speeds of up to 300Mbps, using their own frequencies on this region.

Tweakker is the world’s leading solution for device APN setup, online smartphone care and engagement automation solutions. Over 100 mobile virtual network providers (MVNOs) base their business on the Tweakker Cloud for customer onboarding, online smartphone support device data and engagement automation.

Tweakker APN Setup provides MVNOs fast and seamless onboarding of new subscribers with data and MMS services, ensuring rapid revenue uptake and radically reduced customer care costs. It enables operators to optimize their APN setup process and guarantees a successful device setup throughout the entire customer life-cycle.

Read more about Tweakker at www.tweakker.com.

Meet Tweakker team at MVNOs LATAM to learn how our MVNO Cloud can ensure rapid revenue uptake and radically reduce support costs for your MVNO business!

Book a meeting now.

[fulvius]

A Surf Telecom, operadora responsável pela MVNO dos Correios, é a primeira empresa na América Latina a firmar um contrato para adotar a linha de soluções de inteligência de dispositivos da Tweakker. Thomas Yde Frederiksen, líder da Tweakker. Foto: Divulgação. A operadora irá utilizar a solução de configuração automática de APN (Access Point Name) da Tweakker para configurar novos clientes em sua rede.  Os recursos de suporte e autoatendimento da Tweakker devem ajudar a operadora a reduzir custo

via: http://eexponews.com/surf-telecom-1-cliente-da-tweakker-na-al_5069560110120960

[sharengayonline]

Sécuriser votre iPad – Apple iPad 3 pisen

Sharengay Trang Tin Tức Độc Đáo VIDEO Sécuriser votre iPad – Apple iPad 3 pisen

Si vous souhaitez configurer un écran de verrouillage sur votre iPad, commencez à partir de l’étape suivante.

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Assurez-vous que vous avez le code PIN de votre carte SIM Public avant de commencer le guide.

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Please select your country and operator below to see Device Guides for your operator.

Please note: Your operator does not offer Device Guides.

Some phones, tablets, guides, settings and other features will be unvavailable or incorrect.

Device Guides is offered to MNOs and MVNOs by Mobilethink / Tweakker

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Sécuriser votre iPad – Apple iPad 3 pisen

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[tweakker]

Management Buyout of Device Intelligence Leaders Mobilethink and Tweakker

New owner believes MNOs and MVNOs need a more agile and highly-specialised business partner to better serve their forward device intelligence requirements

Aarhus, DK, 20th July 2017: A new era began this month at Mobilethink and Tweakker in Aarhus, Denmark following a management buyout from Spirent Communications by Pierre Hagendorf, previously general manager of the two businesses. Mobilethink Holdings, the parent entity of Mobilethink and Tweakker, is now a sister company of Hagendorf’s other business interest Softil, a V2oIP enabling technologies company also acquired from Spirent.

“The device intelligence requirements of our extensive customer base of mobile network operators (MNOs) and virtual operators (MVNOs) increases year-on-year,” says the new CEO, Pierre Hagendorf.  “Operators need deeper intelligence about the network joining experience of their new subscribers and instant analytics about the myriad of devices coming into their networks. Mobilethink and Tweakker now have the agility and focus to meet their challenges.”

Mobilethink and Tweakker help operators to better manage the growing complexities associated with feature phones, smartphones and any other connected mobile device on a network. By gearing up with Mobilethink and Tweakker’s market leading device intelligence solutions, operators will maximize profitability, deliver the best customer experience and drive down costs.

Mobilethink caters for the needs of tier one network operators by offering a fully fledged and robust device intelligence suite. Tweakker cloud solutions feature an ultra-fast deployment, cost-efficient operation and pure pay-as-you-grow monthly fee solution specifically designed to answer the needs of any MVNO.

About Mobilethink Holdings A/S

Mobilethink Holdings is the corporate structure behind two leading brands of the mobile B2B industry. Mobilethink presents the most-comprehensive mobile operator-centric device intelligence management suite for device management, customer engagement and smartphone support to boost data uptake, drive greater customer lifetime value and reduce customer care costs. Tweakker, now the trusted business partner of over 100 MVNOs worldwide, is the market leader in MVNO connectivity, online customer care, automatic subscriber onboarding and customer engagement automation solutions.

About Softil

Softil, formerly a division of Radvision Ltd., is the world’s leading provider of enabling technologies for IP communications. Softil pioneered Voice and Video over IP with a range of embedded technologies and testing solutions. Its core technologies are used in today’s Enterprise, IMS/VoLTE, and Mission Critical Communications industry. Over 800 enterprises worldwide use Softil’s solutions as the powerhouse behind their communications.

[tweakker]

Join the Tweakker team: Device Guides Specialist

Spirent’s Device Intelligence is looking for a skilled Device Guides Specialist to join our device team within the Customer Service Department.

At Spirent – Device Intelligence, also known as Tweakker A/S, we provide device intelligence solutions to mobile operators all over the world. Our solutions ensure that the operator increases their data uptake and customer satisfaction levels to reduce costs on churn and customer care.

The position

From the headquarters of Spirent Device Intelligence in Aarhus you will be part of a highly skilled team of both engineers and device specialists. From here, you will produce and verify device user guides used by the Telecom Operators in Asia, Europe, Africa and Latin America. You will mainly assist with production and maintenance on our Device Guide management platform.

 Furthermore, you will also be taking an active part in evaluating existing instructions, problem solutions and support, where we are often measured on our guide quality.

 Your main responsibilities: 

Writing and verifying device guides

Ensure device guide quality with focus on user experience

Troubleshooting with support team

Active part in evaluating existing instructions

Provide satisfactory service to your team, managers, rest of organisation

About you

Experience with Microsoft Office and Adobe Photoshop

Structured nature and attention to detail

Focus on quality and speedy delivery

Communication and language skills

Interested in mobile devices and the telecom business

Experience with data registration and verification

Excellent understanding of verification processes and structured data in general

We are offering 

You will join a device team where we all collaborating to achieve knowledge about mobile devices of today and tomorrow.

Workplace is in the center of Aarhus, close to the train station.   

Fixed salary with healthcare insurance.

Apply as soon as possible

If you wish to apply, please send your CV along with a short application in Danish or English to albin.brka@spirent.com 

[tweakker]

MVNOs Must Chase High-Value Customers

Running after 10EUR customers should get MVNOs thinking and worrying about the long-lasting impact on their profitability and sustainability 

In today’s telecom industry, MVNOs are seeing many new competing wireless, cable and adjacent industry players entering the market. MVNOs should address this new challenge and target high-value subscribers instead of basing their revenue on low-hanging fruit.

Acquiring “cheap” customers can be great for customer acquisition, but running after 10EUR customers should get MVNOs thinking and worrying about the long-lasting impact on their profitability and sustainability.

MVNOs must be able to increase customer lifetime value rapidly by driving higher service consumption and better customer loyalty. Most MVNOs operate on tight profit margins, with discount MVNOs having a monthly ARPU lower than 10EUR when the acquisition cost can go up to 40EUR per subscriber. With end-users always chasing the best mobile deal, MVNOs might never recover the acquisition cost, thus requiring injections of capital to stay afloat.

Read how Tweakker Engagement enables MVNOs to orchestrate effortlessly customised engagement workflows. They have been specifically developed to help you cultivate customer interactions and boost customer spending and margins.

Go to full article. 

[fulvius]

Hoje a Spirent Communications anunciou seu primeiro contrato para trazer a linha de soluções de Inteligência de Dispositivos da Tweakker ao mercado da América do Sul, através da Operadora de Telefonia Móvel Virtual Surf Telecom. Com isso, a Surf Telecom, provedor líder de serviços de MVNA no Brasil, utilizará a solução de configuração automática de APN da Tweakker para configurar os próximos clientes de sua rede "em questão de segundos". Se o nome não lhe é familiar, a Surf Telecom foi a venced

via: http://eexponews.com/em-questao-de-segundos-surf-telecom-usara-inteligencia-da-tweakker-para-turbinar-servicos_6540898733654016

[tweakker]

MVNO Prixtel Adds Tweakker Connectivity to Improve Online Self-care Experience

Tweakker device intelligence solutions have been selected by French mobile virtual network operator (MVNO) Prixtel to help grow its subscriber base to 400,000 over the next two years by offering the best available 4G services nationwide at highly competitive pricing.

Founded in 2004, Prixtel is the only French operator to offer users a mobile package based on their monthly consumption, ensuring subscribers get the best price every month and avoid fees outside their rate plan. A Tweakker customer since 2014, the MVNO has since reaped the benefits of the device intelligence company’s access point name (APN) Setup solution by providing end-users flexible self-care and high quality customer care experiences.

The MVNO originally operated on the SFR network, but has now added the Orange network. This will provide existing customers with the best possible user experience, and attract new subscribers.

"Following a recent review of its entire positioning, Prixtel has now launched two new mobile plans and a network of choice: Orange or SFR. This is a new chapter beginning for Prixtel and we expect a two-fold increase in our subscriber base within the next two years,” said David Charles, Prixtel’s CEO. "Tweakker’s APN Setup tool is one of the keys to give users the best network welcome experience and their 4G phones will be seamlessly configured in a handful of seconds with the correct APN settings for their network choice.”

Tweakker is the world’s leading provider of device APN setup, smartphone care and engagement automation solutions. Hundreds of mobile virtual network providers (MVNOs) base their business on the Tweakker Cloud for customer onboarding, online smartphone support device data and engagement automation.

 Tweakker APN Setup provides MVNOs fast and seamless on-boarding of new subscribers with data and MMS services, ensuring rapid revenue uptake and radically reduced customer care costs. It enables operators to optimize their APN setup process and guarantees a successful device setup throughout the entire customer life-cycle.

Meet Tweakker at MWC

Meet Tweakker team at MWC17 to learn how our MVNO Cloud can ensure rapid revenue uptake and radically reduce support costs for your business! 

Book a meeting now.

[tweakker]

Flash Wins Gold in Activating BYOD Customers

Flash Wireless is a unique MVNO present in every US market and Puerto Rico. 

With customers changing their mobile provider on average every 48 months leading to 6 million monthly buying decisions, US MVNOs are always looking for ways to perfect their services and better serve customers. 

Flash allows mobile owners to bring their device of choice when becoming a Flash customer. After a simple check in its Device Wizard Approval tool for device compatibility with its networks, Flash aims to onboard all in the shortest of time and with least operational costs.

With BYOD a significant business driver for Flash, it comes with significant challenges in setting up these devices for network services. Having countless numbers of distinct device models to cater for, Flash needed accurate and always up-to-date device APN setup solution that can handle all setup scenarios cost-efficiently.

To secure the gold medal in Activating BYOD customers, Flash chose the fastest, most accurate and cost-efficient APN setup method: automatic device setup.

The solution? Only One. Read about it here.

[tweakker]

MVNOs, 4G Route to Eldorado

It’s a gimme. If a mobile virtual network operator (MVNO) doesn’t know what type of device is joining its network or its capabilities, an awful lot of wasted time and cost will be spent by their marketing gurus in upselling useless services. And with MVNOs running lean ships on tight margins, higher than necessary OPEX risks their long term financial health.

When Sprint took the brave step to allow MVNOs to offer 4G services to their mobile subscribers, this appeared at first glance to be the ultimate dollar generator. There were a couple of hurdles to overcome on the route to Eldorado … some of their subscribers might not want to buy expensive 4G devices, or to pay a hefty premium for 4G access.

A third factor also came into play – with the BYOD movement becoming a global trend and increasing numbers joining MVNO networks, the only knowledge of their device population was whether they were using a classic SIM or a mini version.

Over 70 MVNOs use the business intelligence solutions of Tweakker to onboard new subscibers via its cloud. Some also use the firm’s device data solution to know about every feature and capability of every device in its network.

The upshot is that Tweakker-enabled MVNO marketeers can run targeted sales campaigns to specific subscribers. If you have a low-cost feature phone, you won’t be offered 4G. If you have the latest smartphone, you will. Today Tweakker’s device data identifies more than 1,000 distinct 4G capable device models, nearly 200 LTE-Advanced devices and over 100 4G devices that also support Voice over LTE service.

In short, through Tweakker, an MVNOs’ route to 4G Eldorado is guaranteed.

[tweakker]

Globetouch Contracts Tweakker for Global MVNO Customer On-Boarding

Tweakker solution improves customer care and time to revenue for service providers  

Crawley, UK,  23 March, 2016: Spirent Communications plc (LSE: SPT) announced today that its Tweakker device intelligence solution has been selected by mobile virtual network enabler (MVNE) Globetouch to provide cloud connectivity services to end-users of its global network of mobile virtual network operators (MVNOs).

By offering Tweakker’s cloud services to MVNO customers in over 100 countries and embedding them on MVNO websites, local care centres have the tools to on-board new users onto a network in the shortest timeframe, leading to earlier revenue generation and lower operational care costs.

Globetouch offers mobile services and packages to MVNOs, device distributors, enterprises and machine-to-machine (M2M) service providers and uses superior mobile connectivity to improve customer loyalty and satisfaction.

“Globetouch has the vision to build the most advanced cloud-based mobile ecosystem for MVNOs world-wide and this service agreement with Tweakker enables us to offer the one missing piece in the perfect cloud solution for provisioning data services,” said Ori Sasson, Chief Executive Officer of Globetouch. “MVNOs now have the most effective end-to-end connectivity platform for on-boarding users of region-specific and well-known devices alike and we expect local care operations to slash some 90% of costs usually associated with connectivity care as a result.”

“Tweakker is delighted to enter into this service agreement with Globetouch and to help it to achieve its compelling vision of a one-platform cloud mobile ecosystem for MVNOs worldwide,” said Tweakker’s Chief Sales Officer, Magnus Petersen.  “In this always-connected era, every minute counts and on-boarding customers quickly is increasingly important for new revenue streams.”

With Tweakker’s self-care platform cloud-embedded on local MVNO websites, end users can effortlessly enable data services on their phones. Based on handset capabilities, the right settings are sent over the air within seconds or displayed as step-by-step guidelines. Alternatively, if a customer chooses to call a care centre for connectivity support, agents can reference Tweakker’s data setting platform.  

Importantly, with iPhones being unable to support over-the-air (OTA) set up, Tweakker will provide Globetouch with a dedicated  iOS application to configure these devices. By accessing the app, iPhone users will have their phone configured automatically within minutes.

Through Tweakker’s device library, MVNOs can tap into the world’s richest and most accurate device capability data, with over 150 data points per device, to enrich their subscriber insight for marketing and business decision purposes.

Click here for short Tweakker intro! 

About Spirent Communications plc

Spirent Communications plc. (LSE: SPT) is the leading provider of verification, assessment, analytics, and device intelligence solutions. We enable those who deliver networks, connected devices, and communication services to provide a superior user experience. From service provider networks and enterprise data centers to mobile communications and connected vehicles, Spirent works with leading innovators to help the world communicate and collaborate faster, better, and more securely. For more information visit: http://www.spirent.com/About-Us/News_Room 

[tweakker]

Spirent Tweakker Wins Ground Breaking US Connectivity Deal

Spirent’s cloud device intelligence service now available to US MVNOs through Service Agreement with Prepaid Wireless Wholesale; Ready Wireless first to sign up

Crawley, UK – June 4, 2015 – Spirent Communications’ device intelligence solution Tweakker has been selected by Prepaid Wireless Wholesale (PWW), North America’s largest mobile virtual network enabler /aggregator (MVNE/MVNA). The MVNE/MVNA is offering Tweakker’s device intelligence cloud service to many US-based mobile virtual network operators (MVNOs), with Ready Wireless being the first to sign up.

Like all MVNOs world-wide, the challenge facing these carriers is that devices all have different instructions for programming Data and MMS. With Tweakker’s cloud device intelligence solution, connectivity issues for Data and MMS are a thing of the past.

When it comes to smartphones, it takes on average three calls costing on average $45 per user to get them on line and to start generating data revenues from use of social media such as Facebook and Instagram. As a result, out of the box APN configuration has become a mission-critical requirement for any MVNO and for any MVNE/MVNA platform. Through PWW’s partnership with Tweakker, the firm can solve its MVNOs any APN issue. Tweakker’s device intelligence cloud service that analyzes and configures all handset models from known and unknown handset manufacturers is unmatched in today’s carrier market.

Brandt Mensh, PWW’s President comments: “At PWW, we are continuously working on new, industry leading products to help our MVNOs succeed in the marketplace. The Tweakker program will expedite handsets to the marketplace, and increase ARPU as Data adoption will increase.”

Dennis Juul Poulsen, general manager of Spirent Tweakker, comments: “By partnering with PWW, Spirent Tweakker has the potential to rapidly grow its MVNO footprint in America to at least 800,000 device users. We expect that user base to grow significantly.”

Simply put, Spirent Tweakker enables MVNOs to build brand confidence and better profit from average revenues per user (ARPU). With Tweakker, MVNO’s have no upfront costs; only a monthly fee is charged based on user connectivity numbers.

The Tweakker Device Intelligence Cloud solution uses highly accurate device intelligence data trusted by over 100 carriers. Accurate device data is particularly important in the MVNO segment because many customers bring their own devices into the MVNO’s network (BYOD).

Spirent is the only Device Intelligence vendor on the market that runs a daily proven in-house verification program for device data, device settings and analytics. Each day, all Spirent’s 100 plus operator customers are provided new verified data, while other device management vendors offer only monthly updates, with hot updates on separate order.

For a short intro of Tweakker visit: http://en.tweakker.com/intro/ 

[tweakker]

MVNO, JOIN Experience, Expands European Footprint in Seven Days

Mar 4, 2015

Virtual carrier, JOIN, expands its world-class smartphone experience to Belgium; by teaming with Tweakker, the carrier can minimize customer care costs up to 95% in the process

Crawley UK, March 4, 2015 – Spirent Communications’ Tweakker, part of Spirent’s device intelligence business, announced today that it has extended its access point name (APN) setup platform for Luxembourg-based JOIN Experience (JOIN) to cover Belgium. This extension, developed in just 7 days, signals the beginning of the mobile virtual network operator’s (MVNO’s) European expansion and will enable the firm to minimize customer care costs by up to 95%.

JOIN was successfully launched in Luxembourg last year, and the company has since developed network agreements with tier one carriers across Europe. These agreements allow JOIN’s customers to access any network within Europe and benefit from EU-wide calling and data pricing equivalent to national rates. Now, subscribers have no billing shocks when using JOIN-enabled devices anywhere in Europe.

JOIN’s management sees EU-wide mobile rates and issue-free customer mobile experiences as keys to achieving their goals. They have therefore adopted Tweakker’s APN setup platform to provide instant connectivity settings upon device power-up. JOIN also offers their customers Tweakker’s self-care interactive smartphone guides, covering any smartphone support issue. Spirent Tweakker has long strived to provide exemplary customer service levels and enjoys a world class reputation with over 100 carrier and virtual carrier clients worldwide. As a policy, the company resolves integration projects with clients within days, and enables MVNOs such as JOIN to integrate Tweakker’s customized solutions and roll out new business offerings in the shortest timeframe.

“Key to JOIN’s success will be providing customers with the ultimate problem-free experience across Europe,” says Pascal Koster, one of JOIN’s managing directors. “By aligning and automating our business connectivity process with Tweakker’s APN setup solution, we can reduce customer care costs by up to a staggering 95% per issue. And with self-care interactive device guides, we have the toolset needed to ensure a world-class customer experience from power-up.”

“Once again, Tweakker has demonstrated its value to the fast expanding MVNO market,” said Sune Sonne Andersen, Tweakker’s vice-president, products. “By developing a customized customer care platform for JOIN within seven days, the MVNO was able to accelerate its Pan European business plans and significantly reduce customer care costs in the process.”

For a short intro of Tweakker visit: http://en.tweakker.com/intro/