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Years of Experience Sharpened My Skills
My years in customer service, where I thrived for [duration], have equipped me with a diverse skill set essential for success in any professional environment. Through consistent dedication, I have developed and honed:
Communication excellence: Clear, concise, and empathetic communication across all channels.
Adaptability and trainability: A strong learning curve and the ability to thrive in new situations.
Customer service mastery: Building rapport, addressing concerns, and exceeding expectations.
Problem-solving prowess: Analyzing situations, crafting solutions, and driving positive outcomes.
Tech-savvy approach: Proficiency in various technologies and systems used in diverse workplaces.
Critical thinking skills: Analyzing information, identifying nuances, and making informed decisions.
Organizational proficiency: Prioritizing tasks, managing workflows, and maintaining efficiency.
These combined skills allow me to adapt to new challenges, consistently deliver exceptional service, and contribute significantly to any team or project. I am confident in my ability to translate my customer service expertise into valuable assets for your organization.
#customerserviceprofessional#diverse skillset#adaptablemindset#problem solver#techtalented#criticals thinker#organizedwarrior#communicationninja#empathyeffect#relationbuilder#exceedingexpectations#positiveoutcomes#clientchampion#teamplayer#letsconnect#opentowork#letsgrowtogether#teamworkmakesthedreamwork#hireme
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for the reverse unpopular meme ask, what's the thing you love most about bollywood films?
There's so much I could say but I think I have to pick the earnestness for my favourite thing. So much of what's great about Bollywood comes from that. An industry that almost exclusively deals with musicals, though that's changing more and more with every poignant hit like the The Lunchbox(2013) or All we Imagine as light(2024), has to trade in earnestness. Otherwise none of the big moments or the time and relationbuilding-bending that goes on lands. But because Bollywood so believes in itself, we buy everything we see. We buy location and lens changes, we buy colour palette shifts and fantastical things happening. In contrast it's something you see very clearly with Superhero movies where they, at least a lot of the times, don't have faith in the fact that people will buy tights wearing superheroes. It's the whole Whedon-esque, holding the baby at the arms length, snarky type of humour. It keeps you at bay because it doesn't have faith in you as an audience. And also they don't have faith in themselves as storytellers. And going back to Bollywood, they have so much faith in themselves that they know that even when they go for big jokes or set pieces that don't land, the earnestness with which they dust themselves off and try again immediately wins you over. Like the Superstars of Bollywood became who they are now by making fools of themselves in such earnest ways because they believed in serving the film. And it's not just that, everything from the set design to the music to the choreography just goes all out in such an honest way. And because of that we find ourselves believing and living in a world where bursting out in song and dance is second nature, where physics are defied by what should be ordinary humans, and where people can fall in love in the length of a song.
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We had an electrifying time at REI Expo2023 in Noida, Delhi! Meeting our valued clients and engaging with new faces was truly an exhilarating experience.
At the expo, we proudly represented Heaven Group of Companies, offering a one-stop solution in the Solar EPC field - from training to efficient lead management. If any EPC company is in need of top-notch quality leads, we're here at DigiRivera, dedicated to propelling their business to remarkable heights. ☀️💼 . . .
expo #reiexpo2023 #pitch #sales #marketing #relationbuilding #hardwork #dedication #success #satisfiedclients #communication #leadgenerationforsolar #digitalmarketingexpert #greaternoida #delhi #digitalamarketing #digirivera #surat
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Leadership Skills and Leadership Styles Training Worldwide
URL: https://goo.gl/vqs3nD
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Personalizing Customer Service to Exceed Customer Expectations
More than just delivering amazing customer service, delivering amazing personalized customer service can almost guarantee that customer will come back to you.
Contact centres are now responsible for delivering sales and support across all channels and as such must set themselves up to understand the value they are adding at each step of the journey.So, here are the ways to personalize customer service.
Personalize communications: Your representatives’ voice is your company’s voice. For this reason, hire people that are not just tech savvy, but more importantly people savvy. Fill your company with people that share the same values as your brand.
Provide shopping assistance on your e-shop: One of the worst things about shopping online is not having someone to help you decide on the right purchase. Some brands have solved the part of product recommendations, for instance Levi’s provides recommendations from your online social circle through the Friends Store. Providing answers about your product and brand history while eases shopping.
Provide convenient communication channels:Keep a smooth flow in the interaction with the customer. Provide your customer with different options to get served. Forrester and ATG research measured the impact of adding Click-to-Call and Online Chat features to a website and found out that 88% of customers using these methods would have given up on their orders without help from an agent.
Customer service with mobile devices: It’s no secret that people use their mobile phones while shopping to look up product info and check reviews. So mobile makes a critical part of your customer service? Location-based social networks have had revolutionize customer service as, by checking-in, your clients basically give you their social ID.
Let your customers help themselves:Sometimes you prefer communicating your issues to other customers you connect with socially. This is one of the reasons online communities pay off, take a look at Web Forum of Microsoft.
Happy Agents, Happy Customers
Companies need to rethink how they approach customer service to stay competitive and what’s better than facilitating the work of agents at contact centers. Below are some of the best features a workspace can have to drive an extraordinary customer service through personalization:
Intuitive interface –An intuitive interface will help agents resolve issues quickly by consolidating data from different systems and presenting a unified view of all customer interactions. Agents can work across different channels while seeing a complete history of all interactions for the customer they are assisting.
Easy deployment – Integrating popular business systems such as Salesforcewithout needing to toggle between applications. Great to go by!
Omni-Channel engagement – A system that can seamlessly engage with customers across a variety of channels including live chat, Facebook Messenger, etc.
Intelligent automation –It helps agents respond to commonly asked questions with the ability to create, curate and manage answers.
Remote support – With features including remote control, file transfer and co-browsing, agents can seamlessly escalate visitors to remote support all in one interface to drive efficiency and quickly resolve customer issues.
In short, utilising technology to understand your customers while providing easily accessible and real-time information to your agents can help deliver a truly unique and personalised experience.
Quick Tips for an Awesome Customer Service
While wrapping up, take away 6 ways to provide an awesome experience to your customers.
Offer Omni-Channel support: 9 out of 10 customers expect to receive a consistent experience coveringentire channels and customer touch-points.
Listen on social media: 78% of customers believe that social media will be the next tier of customer service.
Create a support center for customers: 90% of customers go to a company’s website before calling or emailing you.
Provide online chat: 77% of customers agreed that online chat positively influenced their attitude about the retailer.
Focus on timely responses: 84% of customers that reported being either likely or very likely to do business with a company if it responded via phone in less than a minute.
Deliver a WOW experience like WOW support team does on a daily basis for the customers.
#customer experience#customersatisfaction#relationbuilding#value#presence#strategy#communication#connect#market#complaints#business#growth
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Client's #arrival is one of the Epitome of our #achievements. Their Presence make the #employees #confident and #enhance #dedication towards #work. Eyal Hilel & Gili Siso @flupertech #MobileAppDevelopment #relationbuilding #appdesigning #marketing
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A brief on Barak River
· The Barak River is one of the major rivers of South Assam and is a part of the Surma-Meghna River System. It rises in the hill country of Manipur State,where it is the biggest and the most important of the hill country rivers.After Manipur it flows through Mizoram State and into Assam, ending just after it enters Bangladesh where the Surma and Kushiyara rivers begin.
· The basin covers parts of India, Bangladesh and Myanmar. In India it spreads over states of Meghalaya, Manipur, Mizoram, Assam, Tripura and Nagaland having an area of 41,723 Sq.km which is nearly 1.38% of the total geographical area of the country. The basin extends between 89°50’ to 94°0’ east longitudes and 22°44’ to 25°58’ north latitudes with maximum length and width of 460 km and 350 km.
· It is bounded by the Barail range separating it from the Brahmaputra basin on the north, by the Naga and Lushai hills on the east and by Mizo hills and territory of Bangladesh on the south and west.
· It flows then along Nagaland-Manipur border through hilly terrains and enters Assam. It further enters Bangladesh where it is known by the name of the Surma and the Kushiyara and later called the Meghna before receiving the combined flow of the Ganga and the Brahmaputra.
· The length of the Barak River from its origin upto the border of Assam along the Kushiyara is 564 km. The principal tributaries of Barak joining from north bank are the Jiri, the Chiri, the Modhura, the Jatinga, the Harang, the Kalain and the Gumra whereas the Dhaleswari, the Singla, the Longai, the Sonai and the Katakhal joins from south bank.
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A semilong time ago I got interested in the concept of music of language. Reasons for that were very personal on the one hand, being that I often got sentences and conversations stuck in my head like catchy tunes. On the other hand there were some aesthetic reasons as well, as I consumed the art and philosophy of new conceptualist Johannes Kreidler and by that got confronted with the philosophy of Harry Lehmann.
In short, one of the aesthetic theories of Lehmann is about the “gehaltsästhetische Wende” (roughly translating as content-aesthetic turn). Its central argument is, that the ressources of new possible sounds wont be the material that is being composed for any longer, as this ressource is theoretically completely developed and therefore not anymore the arena of new ideas. [The idea and the new being heavily crucial terms in european aesthetics]. Therefore, not sound is composed anymore, but content is.
Now, how does this have anything to do with music of language and what Jonny König does here? Language, in musical sence, has at least two composable main facets. One the one hand, its materiality, sound. On the other hand, semantics, that is the content of language. Jonny König here adresses the relation between these two: He offers an insight into the crumbled sound structure of an Edmund Stoiber speech. Now, Jonny’s emphasis on the not really language-melodic or -prosodic features underlines the crumbled semantic structure as well. Thus, Jonny emphasizes on one of the possible relations between language content and language sound: mutual disintegration. And he has to compose sound and sound only, because language itself offers the content.
tl;dr: Music of language is crazy content-asthetic stuff, because language offers content so easily via its relationbuilding between sound and semantics. Weil das ja klar ist...
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My Thoughts On Finding Strategic Partnerships
I was doing some research earlier today and stumbled across the concept of "strategic brand partnerships" and the strategies behind it.
Some really interesting stuff to think about...here are my thoughts on my research I found.
The concept talked about why certain companies can't secure certain brand partnerships and struggle to find them and why some companies secure "strategic brand partnership" with little to no effort on their part. They get their partnerships with EASE while some other people take forever to find the right partnerships. I personally think the quality of the “internal relationships” a company has with its own self, allows an openness spiritually to attract the "brand partnerships and business relationships" being sought after..
Consider this: if company “A” is seeking a partnership with company “B” that maintains two different views on sales process, how can that brand partnership flourish successfully if they are at war with each others' processes? If they spend time nit picking each other’s differences rather than focus on strategies of bonding and unity? Both companies would have to sit down and listen to each other and form a cohesive and consistent manner in which both approach sales. After all business partnerships are just like "real human" relationships. It takes honesty, humility, and clear intention for it work properly.
Our partnerships are a signifier of who we are, where we're going, and who we want to be but to get certain types of clients, partnerships, and associations it will require an attitude change, mental shifting, personality adjustment, mental evaluation, and humility on your part.
One of the things I do is spend time learning about human body language, communication styles, and self-awareness of how I’m being perceived. The last thing I want to do is to silently ruin a partnership because of my subtle or out loud behavior. I've made a lot of mistakes, TONS OF MISTAKES with certain things I've done in the past with my business relationships. I don't want to continue them.
Let's create some conversation here: What "Strategic Brand Partnerships" are you trying to build and what do you think is hindering you form playing in certain social circles? Because there's levels to this stuff and you have to be "self-aware" of the level you're playing on...
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#customer experience#customersatisfaction#relationbuilding#value#interaction#growth#services#connect#happiness#journey#conatact
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#customer experience#technology#business#education#people#medium#socialmedia#sms#learning#product#text#relationbuilding#selfhelp
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OLD MAN RIVER “The Majestic Brahmaputra”
The river Brahmaputra is one of the major river in the world. It originates from Mansarovar near Mount Kailash in the Himalayas, flows via Tibbet, China, India and Bangladesh to Bay of bangal. The total length it travels from Himalayans to the Bay is 2900 Km.
In Tibet the river is known as 'Tsangpo'. It follows the great Himalayans in its course till India with an average height of 4000 meters. It enters India in Arunachal Pradesh where it is called 'Siang'. It then flows down to the plains of Assam, where it is called Dibang. It joins with other two giant rivers, Dibang and Lohit. There are many tributaries which joins Brahmaputra on both northern and southern bank of the river in Assam. With all its tributaries, the river creates the fertile Brahmaputra Valley of Assam. After Assam Brahmaputra enters Bangladesh where it flows for 240 kms to meet Ganges. It is called Jamuna there and finally flows into the Bay of Bengal. The Brahmaputra river is the lifeline of the all the people living in Assam and Bangladesh.
In the Tibbet and Himalayan region, Brahmaputra flows at an average height of 400 meters for 13000 kms. This highest for any major river in the world. The mighty Brahmaputra is supposed to be one of the most powerful river in the world. Based upon the flow rate, Brahmaputra is the fifth strongest river in the world.
The Brahmaputra is one of those very few major rivers in the world which exhibit 'tidal bore'. It means incoming tides form waves that travel up the river against the direction of the current. This is what called a true 'tidal wave' in geography. This is one of the reason behind Brahmaputra's enormous strength.
“Majuli', the largest island created by a river also resides in the Brahmaputra. This river island is situated in Assam and around 100 km in length.
The Brahmaputra along with Ganges create the largest delta in the world, Sundarban in Bangladesh.
The average width of Brahmaputra is close to 10 km in plains which is on the widest in the world.
Where Brahmaputra enters India is till date on the most remote and adventurous part of the world. The river flows rapidly down to the plains from a height of 4000 meters in this region. This unknown regioNhad trapped imagination of British for many decades in 19th century until it was discovered. The rivers are considered to be female in India. But the Brahmaputra is the only male river in India.
The Brahmaputra is also called as 'Luhit' or 'Burha Luit' in Assam. It is derived from the word 'Lohit' means 'blood' in Assamese.
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