#businesschat

[fastflashnews]

📢 Important Update for Business Owners! 📢 Starting soon

Google Business Profile chat and call history going away.

July End Google will shut down call history and chat - you can download your history now.

Learn More: https://fastflashnews.com/digital-marketing/google-business-profile-chat-and-call-history-going-away/

[jjbizconsult]

Research & Marketing's SECRET Weapon (It's not what you think!)

[andysbusinesscoaching]

Business Chat My Therapy Time

Business Chat My Therapy Time https://youtu.be/4VR3am6RRmc Andy's Business Coaching loves to work with fabulous business owners like Angela Peterson. She has a gift and is on a mission to help as many people as she can. Are you feeling anxious or overwhelmed? Are you seeking support? You may sense that you are running out of steam mentally and physically. This can feel frightening and is a common experience.  You are not alone. Angela is a counsellor specialising in supporting those experiencing stress, anxiety and overwhelm. My Therapy Time is based in Dunfermline, her practice reaches clients UK-wide.  She provides a safe space where you can talk in confidence. Often feeling heard and having the freedom to explore what is happening can help you find the restorative balance that you seek. As well as a counselling service, she provides information about what happens in our bodies at times of stress. Together we can develop a tool kit of support that works for you. It takes courage to ask for help. It is common for people to wonder if perhaps their issues are not big enough to warrant coming for counselling. However, it can be helpful to know that as well as using counselling at times of crisis, we can also use Mt Therapy Time to bring ease into our lives. This means that life can become more comfortable and enjoyable. You can contact Angela on 0771 911 7597 https://mytherapytime.co.uk angela@mytherapytime.co.uk Why not join Andy's team and give him a call. Read the full article

[ale-rainbow-blog]

Rainbow’s hybrid cloud platform brings all your collaborations and communications to one place and makes your work seamless & efficient.

[jumpplblog]

www.jumppl.com is a Project & Team Management Platform that delivers measurable improvement in Team’s Productivity. 

[cinchedwear]

Up for a #businesschat and some #behindthescenes #tshirtmaking and #hoodiecreating ? Check out my latest #youtubebusiness #howtovideo here x Copy and paste (or simply click on fb) the link below to watch or search up #cinchedwear on YouTube and scroll to my video with this thumbnail. Thanks for #supportingsmallbusiness https://youtu.be/U2D7NQ9gcZA @cinchedwear https://www.cinchedwear.com #howtomakeahtvhoodie #howtomakeahtvshirt #howtomakeahtvjumper #bestmumtshirts #funniestmumshirts #mumtees #mumgiftideas2021 https://www.instagram.com/p/CRyXs9CBS_T/?utm_medium=tumblr

[pestlogicindia]

Any query regarding Pest problem scan this QR code and chat with experts. #scan #whatsappstatus #chat #whatsappchat #business #businessowner #businessideas #businesschat #b2b #b2bmarketing #problem #pestcontrol #pestmanagement (at Chandigarh, India) https://www.instagram.com/p/CH682mipwFA/?igshid=brfqu6tw0n41

[simwealth]

Recognising and overcoming the common pitfalls associated with growth is essential if your business is to continue to grow and thrive. Crucially, you need to ensure that the steps you take today don't themselves create additional problems for the future. Effective leadership will help you make the most of the opportunities, creating sustainable growth for the future. #podcast #businesschat #growth #leadership #leadershipdevelopment #leadershipcoaching #businessowner #opportunities #marketplace #socialmedia #socialmediamanager #trade #export #spacex https://www.instagram.com/p/CBMLoN1p8E6/?igshid=1h9jx6hlh2f4n

[elrich-international]

👩‍💻Our Carousel QR code 👨‍💻 #carousel #carousellmalaysia #carouselhorse #carouselofprogress #carouselbar #carouselparty #carousell #carousellondon #carousels #caroussel #carousellmy #carousellsg #carousellid #carousellid #carousellph #carousellhk #carousellau #carouselltw #businesschat #carouselavm #qrcode #qrcodesvideostar #qrcodeshakes #swissbloggercarousel (at ElRich International) https://www.instagram.com/p/B68JCExJPFF/?igshid=q0cw08ytra9r

[seoanubhavgarg]

Email marketing tips.....

[empower-house]

I've just returned from spending the afternoon speaking to a group at Sarina Russo on "Going Digital" as part of their business studies. Thank you all for having me and for your fabulous questions! Good luck in your new businesses! 💖 Empowerhouseonline.com #empowerhouse #empoweringwomen #empoweringmen #businesschats #sarinarusso #goingdigital #howto #businesscoach #businesswoman #girlboss #bosslady #speakinglife #businesscoachlife #guestspeaker #success #lifestyle #lifecoach #chaseyourdreams #thursdaygrind (at Empower House)

[theboxingshop]

🔉10.30am on Wednesday : 🍕Tune in with G and Esala to talk🎙 business and how sport has played a big factor in making business decisions.🍕 New York Slice @newyorkslicepizzeria @esalaroqica #businessowner #businesschat #podcast #smallbusiness #businessdecisions #brisbanesmallbusiness #businessinbrisbane #supportsmallbusiness #startingbusiness #startinginbusiness #businessideas #pizza #sliceofpizza (at The Boxing Shop) https://www.instagram.com/p/B_MXUJglxFC/?igshid=tj3iurbdilpi

[andysbusinesscoaching]

Business Chat with Imogen's Imagination 👒

Business Chat with Imogen's Imagination 👒 https://youtu.be/IQ0jliOSJ_A Andy's Business Coaching loves to work with fabulous business owners, and Imogen’s Imagination is very special! Sophie is one of the UK leading bespoke milliners. During our fascinating chat, I learned all about her journey, and those VIP clients! This is one not to be missed! The only milliner based in Sheffield city centre, I design and hand-make beautiful bespoke occasion hats and fascinators. She also has everyday hats and a wide range of hair accessories. Shopping online with Imogen’s Imagination has never been easier. I now deliver throughout the UK – as well as internationally. Vintage-inspired, with a contemporary twist! Using traditional millinery techniques, Imogen’s Imagination signature style means there is something for everyone. From stylish fascinators and hair accessories for all occasions, and everyday hats, whatever the season. Choose from ready-to-wear wedding hats and race-day hats and an exciting selection of berets and sun hats. With many one-of-a-kind designs, there is something for you. Perhaps you want a creation that’s yours… all yours? Sophie's bespoke millinery services give you something truly unique as a Mother of the Bride or Mother of the Groom, for Ascot and Ladies Day, a visit to Buckingham Palace, and all other special occasions. https://imogensimagination.co.uk/ - 07879 630109 Why not join Andy's team and give him a call. Read the full article

[storytelling-news]

Apples Messenger-Angebot für Unternehmen ist jetzt in Deutschland verfügbar. #apple #messenger #businesschat https://goo.gl/YLDPR2

[raensclothingrack-blog]

Talking business tactics with an old friend. #mompreneurlife #businesschat #getthathustleon #marketingthoughts (at Woodlawn, Virginia)

[experiencetheskies]

Apple iOS 11 Business Chat Disrupts Communication

At a special WWDC session on back in June 2017, Apple Inc. unveiled Business Chat within the Messages application. The new feature was officially rolled out in a beta release in early 2018. Experience The Skies takes a quick look at this new feature and highlight its key benefits / drawbacks.

Apple iOS 11

Recently we posted a couple of insights on how Apple 2017's software and hardware (Insight) and hidden iOS 11 features (Insight) that will enhance traveller experience. We will use this new instalment to highlight the new Business Chat feature that could disrupt the way travellers and businesses would interact with in the future.  

Messages

Messages is a default communication application in the iOS ecosystem and has been in place since the iPhone's introduction almost ten years ago. It evolved from a simple SMS tool to a full on interaction platform with its own app store that includes applications, stickers, and games. In an earlier iOS 11 insight, we highlighted a new feature that allows users to transfer cash or send gift cards.

Apple 2017 WWDC iOS 11 - Messages Application ( Source: Apple Inc.)  

Business Chat - How It Works

While the use case above describes personal interactions, the new Business Chat feature extends the concept by allowing businesses to interact with customers directly inside the Messages application. This method of communication enables users to quickly engage a live person or a bot for answers to questions, resolve issues or complete transactions using the iPhone, iPad or Apple Watch. iOS 11.3 beta 1 released on January 25, 2018 is the first to include the Business Chat feature.  The release included instructions on how companies can set up their in house or off the shelf chat applications* to build an interface that can receive and send communications (with attachments and rich content).

Apple Business Chat Receive and Sent Functions (Source: Apple Inc.) *LivePerson, Rocket.Chat, Genesys, Nuance and Saleforce Service Cloud are some of the off the shelf  Customer Support Platform (CSP) vendors that will work with Business Chat.  In particular, Genesys is noted for counting airlines - Emirates, Air Transat and reservation giant - Sabre as clients. There will be additional integration with the following iOS stock applications at start: Apple Pay - one touch payment using Touch ID or Face ID Calendar - appointment scheduling, shipment tracking, notification Maps - wayfinding, location data In the following example, a passenger is interacting with an airline to change a seat for a flight from SFO-LAX. Payment would be collected as required in real time and the passenger's itinerary would be automatically updated within the Calendar and airline's own application.

Business Chat Airline Seat Allocation Example (Source: Apple Inc.)  

Benefits and Drawbacks

Benefits Business Chat will bring a new way of interaction between C2Bs and B2Bs. Here are five key benefits: 1. Efficiency - Response may be instantaneous and overall interaction time can be reduced dramatically when compared with phone inquiries. Users would not have to encounter voicemails, long waits on the phone, following email chains or search through a website just to get simple questions answered.  Timeliness in receiving responses or resolving issues generally plays a large role in customer satisfaction scores. The instant response feel can improve that expectation. 2. Familiarity - while many businesses use an automated phone system to guide users through many troubleshoot options, it may sound unfamiliar, unclear and requires a clear phone connection. This is especially problematic when there are too many options or the language used by the automated system is not the same one used by the user. 3. Personal - Users sent billions of messages annually and have a natural feel communicating this way. Business chat aims to generate the same personal feel to users. 4. Monitoring and Improvement - companies can use the interactions to build trend analysis and find out common complaints that may require a change in process. 5. Staff Training - with Business Chat, many canned questions could be answered by a bot. Businesses could spend its resources on training staff to respond to higher priority issues or managing more complex inquiries.   Drawbacks The major drawback of Business Chat is the proprietary nature of the Messages application which shuts out all other mobile operating system or chat application access to the API. This will limit access to electronic devices on the iOS platform initially. Similar to iTunes, Apple might chose to publish the application in other systems in the near future to gain wider user engagement.  

Update

iOS 11.3 beta 2 and 3 released on February 6 and February 21 respectively did not include new functionalities or significant bug fixes to Business Chat. It is expected that three more beta releases will be issued and the final release will be rolled out to eligible iOS users in April 2018. We will continue to update this post with new information on releases. In the next part of the series, we will key competitors to Business Chat and how the travel industry has embraced them so far.   Read the full article