#WHAT WAS YHE FUCKIN CUP
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So I have gotten to chapter 11 in my audio book for Journey to the West and ya know what.
#AzureLionwasRight because damn some of these punishments are full on outta pocket 💀
#JTTW#lmk#lego monkie kid#journey to the west#Sandy got 800 lashes banished to earth a turned into a demon and then gets a sword stabbed into him 100 times every 7 days#BECAUSE HE BROKE A CUP???#WHAT WAS YHE FUCKIN CUP#DID IT HAVE THE SECRET TO LIFE ITSELF???#I’m kidding btw#but DAMN#I wasn’t expecting the book to get so dang brutal#atleast not this early
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All right, story time mother fuckers
So buckle up and get ready because this is a load of shit.
First things first, y’all need to know how my job is laid out (I work with ice cream and coffee) and where I’d be standing and shit. that’s in the following diagram.
Now, when I work, I’m mostly behind the counter, which is labeled with ice cream, register, coffee, bakery, and fridge. And as you can tell, I don’t got a shit ton of room.
Anyway, I’m workin Tuesday, and it’s usually hella quiet. Like, I could sit in the back writing a novel for a good portion kinda dead. However, this particular Tuesday, a group had called ahead that they were coming in with a group of like 20. Now I’m workin alone, but I’ve done shit like that before. And it was easier bc it was all on one tab. So, fine whatever. I gotta start preparing for that shit. Restock and clean and all that fun stuff.
Of course, that’s when it seems to pick up, again I don’t mind. It’s nothing crazy so far. Just easy orders of a scoop in a cup or a 16 oz coffee. But it’s busy enough where people gotta wait a lil bit.
So I’m goin thru the orders and I get to this family of 5 or whatever. Their kids want a couple shakes and a cookie cone. Still relatively easy, just extends the waiting period. They end the bill with two single scoops of nuttin better ice cream in waffle cones. Nuttin better is a type of dark chocolate with nuts in it. Not too complex.
Now, the thing about some ice creams is that they can be friggin soft. Like they melt a bit quicker than the others. Nuttin better is one of those ice creams.
Anyway, that family pays and walks outside to sit at the tables. The kids are happy and shit and I’m dealing with the rest of the line. That’s when the group of 20 comes in. They all had simpler orders. I think the most complex one outta that was two scoops on a tiny little wobbly sugar cone. So I get thru them, no problem. But now I got another bit of a backup. Again, don’t mind. They’re being nice about. And as I’m helping the next few, I see those nuttin better people outta the corner of my eye. And I’m thinking, okay maybe they want a spoon bc people do that. And they’re waiting patiently so I’ll just keep helping these people.
Anyway, I get thru another 4 people until it’s ‘their turn’ so to say (they actually were in line again). And the husband is all like, ‘hey so there’s something a little weird with our ice cream’ and he kinda clarifies that it ‘feels weird’ or some shit saying it has a weird texture. So I tell him, in my customer service voice, some ice cream is softer and sometimes it kinda depends on where they’re situated in the freezer. Like, if they’re next to the vent or whatever, it’ll harden a bit quicker, but if it’s toward the middle it’ll get a bit soft.
And he goes ‘is there something you can do?’ And I told him again, ‘like I can’t control it, some ice cream is softer’ and his faces just starts to look disgusted and he kinda puffs out his chest (I may be exaggerating, but that was his attitude) and says ‘well, this is not what we were expecting. We’ve been here before’ and my stupid self decided to say ‘I know’ but i don’t think he heard me considering he kept talking. ‘And it’s never been like this.’
I LITERALLY CANNOT CONTROL ICE CREAM and they’ve already taken a bite out of their cones so I can’t exactly dump that scoop and put in a new one. And because they’ve taken a bite, I can’t comp them anything or make them a new cone without them paying for it, like if they dropped it or something (new boss, new rules). And the guy just keeps lookin more and more disgusted. Like I’ve just barfed all over him and his ancestors. And you don’t just walk away from a situation like that, gotta avenge your ancestors, at least that’s what he seems to be thinking.
And at that point I’m just shrugging my shoulders bc I literally can’t do anything about it. But this guy apparently thinks I’m Elsa or some shit. And at this point his wife kinda speaks up, but she kinda only says, a bit softly, ‘really?’ And again I’m like, ‘I’m sorry, that’s just how the ice cream is.’ Of course the husband ain’t takin any of that. But instead of yelling (lemme remind y’all, people are still waiting to order their shit, which is now reaching a little before the door) this fucker and his wife START to walk toward the door, but the dude decides ‘let’s show how i was betrayed and incredibly offended and how indignant I am BY THROWING HIS CONE ONTO YHE FUCKING REGISTER’!!!
And then he leaves. And I’m just stunned for a moment. Then I kinda sigh, bc customers are still around, and I throw the cone out. But this dude who was in line waiting, bless this boy, was jaw dropped wide eyed and turns to me and said ‘That sucked!’ And again, all I can do it shrug before trying to take the people’s orders again.
But the thing that really pissed me off was the fact that this place was filled with KIDS! And this own dude’s KIDS were outside. And his fuckin wife didn’t stop and think ‘oh ya know this is just an ice cream cone. Do we really need to be upset?’ (And I say wife bc she was mostly calm thru the whole thing.) And even then the dude thought it was MY FAULT the ice cream was a tad softer. Like get off your damn high horse and eat your ‘horribly textured’ ice cream. I feel sorry for you kids at this point.
I will say there is some irony in the fact that the ice cream was called Nuttin Better. But that’s just me.
TL;DR A major douche thought I was Elsa and could magically made his ice cream better. When I couldn’t, he decided to throw ice cream.
UGH food business
#he was such a jackass#asshole of the week#story time#story#retail#retail horror stories#customer service#customer service stories#retail stories#food service#ice cream#coffee#cashier#barista#manager#tumblr stories#annoying#irritating#irrational customer#rude customers#stories#tumblr#text#text post#pic#pic post#look cap
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