#rude customers

[kiame-sama]

Customer: are you guys ready yet?? How much longer is this going to be??

Me: we open at 5:30.

Customer: I was told 5am. So open up.

Me: we open at 5:30.

Customer: I was told 5!

Me: 5:30.

(I don't give a damn what you were told or by who, because they are obviously wrong. I work here and know what time we open, I do not work on your schedule. Don't you dare try to tell me what time we open when you are the one with the wrong info.)

[atths--twice]

Adding to the Fund

Working in a restaurant can be stressful and tiring, but it can also lead to a relationship that was not expected.

Fictober Day 14

Prompt- That's all? Easy.

Sunrise and Sunset, the restaurant on Baker Street was packed. Sundays were always busy, and sometimes stressful, but thankfully the patrons tipped better on those days. 

Well, some of them, Dana Scully thought, rolling her eyes as she picked up the tip from table nineteen. 

It had been a group of older women who had complained about nearly everything: the amount of ice in their glasses of water, the lack of a butter substitute, the temperature of the coffee, and their meals- all for different reasons. 

“Young lady,” one of the women had said, crooking her finger at Dana to come closer. “This bread is far too toasted. I can’t eat this. Take it back and bring me a new sandwich.” 

She had taken the sandwich to the back, swearing as she replaced only the top slice of toasted bread. Waiting a minute to calm down, she had smiled as she brought it back to the woman. 

“Hope this is okay,” she had said and the woman only hummed in reply, her eyebrows raised. 

But she ate everything on the plate, didn’t she? Dana thought, shaking her head. 

Bringing the dishes to the back, she sighed as she added the receipt to the paperwork for the day. 

“Any tip from that party?” a voice asked and she turned to look at Fox Mulder, a fellow worker, his arms laden with plates. 

“Yeah. Two whole dollars. On a sixty eight dollar tab, I might add. Oh, and they also left me a note.” 

“To join them at their church?” he asked, shuddering as he set the plates down. 

“Not this time, no,” she laughed, knowing how often it did happen on a Sunday. “Here.” She handed him the note and he read it out loud. 

“My grandson works in a law firm. He’s very busy and finds looking for a girlfriend to be tedious. I’m sure he would enjoy your company, once he got to know you. 574-1296.” He looked at her, his eyes wide. “Oh, well this one deserves to go up on the board.” 

“No, Fox,” she said, trying to take it from him. 

“Why not?” he asked, holding it out of her reach. “You're not going to call him are you?” His mouth dropped open in mock horror and she shook her head. 

“Not for many reasons, but especially because with that many red flags, you know he’s a douchebag of a person.” 

“Then why? You have others up there. And so do I.” He pointed to the bulletin board on the wall where notes from patrons were kept, especially when they were particularly cringy or funny. “I think this one could make it to the top.” 

“No,” she said, stepping closer to him to take the note out of his hand. “This one just… it makes me feel… I don’t like it. I don’t like thinking that they could treat me shitty the entire time they were here and then suggest I call their grandson, who finds dating tedious. Like I deserve less than from a man who is apparently better than me. It’s gross.” 

“It is. I’m sorry I joked about it,” he said and she nodded as she tore up the obnoxious note and threw it away. 

“There. Gone. Reset,” she said, letting out a deep breath. “Their two dollars will gladly join the Dana Scully eats tonight fund.” He smiled and she smiled back. 

“Fox! Tables twelve and fifteen, orders up. Look alive,” Raul, the head cook called out. 

“Coming,” Fox called back and Dana walked with him. He gave her a confused look and she smiled. 

“I’m heading back out. I’ll help you then see to my tables.” 

“Thanks. I appreciate it,” he said, picking up the plates and lining them up his arm. “I’ve got fifteen. You’ll like twelve better.” 

“Okay,” she laughed, setting the plates along her arm as well and carrying the last plate in her hand. 

At the door, he nodded for her to go first and she smiled her thanks. 

When she was walking to table twelve, she saw why he had given it to her. There was a chubby, bald headed baby sitting in a high chair biting on a plastic toy and a little boy who was drawing on the back of the kids menu. 

“Hello, I’m Dana,” she said as she stood at the table. “Fox was busy so I offered to help him out. Who had the ham and cheese omelet?” 

“Right here,” the husband said, reaching for the plate. “My wife has the French toast and Davy here has the pancakes and bacon.” 

“Perfect. Here you all go,” she said, setting their plates down. She smiled at the boy who looked up at her and kept staring, his green eyes wide. 

“You look like Ariel,” he said in awe. 

“Oh!” she said in surprise. 

“I’m so sorry,” his dad said quickly. “Davy, you don’t just-”

“That’s okay,” Dana said, smiling at Davy. 

“But Ariel’s hair is down, not up,” Davy said. “But it’s red like yours. Do you have blue eyes?” 

“Davy!” his mom admonished him, but Dana only laughed. She squatted down beside him, smiling as she looked at him. 

“Well?” she asked and he leaned forward, looking into her eyes and smiling. 

“You do,” he whispered. “Are you a mermaid?” 

“Not at the moment, because I’m in a restaurant,” she whispered back. “But when I get into the water…” Her eyes widened and then she winked. 

“Like magic?” 

“Like magic,” she nodded and Davy’s smile grew. “But you can’t tell anyone except your mom and dad, promise?” 

“Promise,” he said, nodding emphatically. 

“Will you do the special mermaid handshake to bind the promise and keep my secret safe?” 

“Yes! Yes, I will!” He clapped excitedly and Dana smiled. 

“Okay. So, we do it like this.” 

She took his hand and shook it, then locked their fingers together, thumbs pointing up, then released his hand, waving her fingers up and down like a mermaid tail swimming away. 

“Show me again,” he whispered and she smiled, taking his small hand into hers again, perfecting the handshake before leaving their table to check on her own section. 

Back in the kitchen with her next set of orders, she smiled at Fox who nodded with a wink. 

At her break, she stepped outside behind the restaurant, needing a moment of fresh air. Standing in the sunshine, her head tilted back and her eyes closed, she heard the door open and close. 

“Hey.” 

“Hey yourself,” she said and Fox chuckled as he came to stand beside her. She opened her eyes and he smiled at her. “Thank you for giving me that table earlier. It’s just what I needed after-”

“Two bucks, Betty?” 

“Exactly,” she said with a laugh. 

“Good. I’m glad it helped.” 

“The little boy thought I looked like Ariel.” 

“Hmm,” Fox hummed, staring into her eyes. “He’s not wrong. But you’re much prettier.” 

“Because I’m not an animated drawing?” she teased and he laughed, his fingers brushing against hers before locking together loosely, causing her heart rate to increase. 

“That and you just are.” 

“Okay.”

“I really wanna kiss you,” he whispered, his grip on her fingers tightening slightly. 

“After you didn’t last night, which was a huge mistake by the way-” 

“I agree completely,” he said, nodding his head vigorously. “I… I hesitated too long.” 

“You did,” she agreed. 

“I was nervous. I thought maybe it was just me who was feeling…” He stopped talking when she smiled and shook her head. She squeezed his fingers, interlocking their hands further. 

“It’s not just you,” she admitted and he exhaled as he nodded. “I thought being in a group setting like we were, would help me loosen up enough to at least ask you to dance.”

“Which it did.” 

“Well, the alcohol definitely helped with that,” she said with a laugh. 

“That’s all it takes?” he teased. 

“Easy,” she warned and he laughed, both of them then falling silent. 

“I thought you said you wanted to kiss me,” she said quietly and he drew in a deep breath. 

“I do. Very much.” 

“Well, my break will be over soon and so will yours. You might-”

His lips touched hers softly, then more firmly as their kiss deepened. He let go of her hand and placed it onto the back of her neck, holding her close. She moaned as she wound her arms around his neck, her heart pounding. 

“Hmm,” she hummed when they broke from the kiss, his forehead pressed gently against hers. “That was good.” 

“It was,” he said with a quiet chuckle and she smiled. 

They sat down at the picnic table bench provided for employees to use during their breaks, talking and kissing until their break was over. 

Taking her hand, he pulled her to her feet, kissed her one more time, and walked to the door. 

“Oh,” he said, reaching into his pocket. “The family with the little boy asked me to give this to you.” He handed her the kids menu that had been folded into a small square. “I’m sure this one will be better than the one you got earlier.” 

She smiled as she opened it and then gasped when she found ten dollars inside. 

“Oh,” he said in delighted surprise as she began to read the note that was written in blue crayon. 

“Thank you for showing me the special mermaid handshake. I won’t tell anyone your secret. I hope I can see you again some time. Love, Davy. P.S. I’m four and a half. Oh, isn’t that just…?” She sniffled, blinking back tears as she read it to herself again. 

“A much better note,” he said and she laughed softly, tracing her fingers over the drawing of a mermaid that Davy had made. She had big blue eyes and red hair drawn in a similar style to Dana’s. 

“An incredibly kind note,” she replied, folding it back up, with the money inside, and placing it into her pocket. 

“And the money adds to the Dana Scully eats tonight fund,” he said and she shook her head. 

“No, this money will go into a different fund.” 

“Which fund is that?” he asked as they walked inside and put on their aprons. 

“The… Dating Fox Mulder fund?” she asked tentatively and he paused as he was tying the strings of the apron behind his back. Grinning, he nodded as he finished the task. 

“Only if it can be combined with the one I already have.” 

“Which is that?” she asked, tying her own strings. 

“The Just ask her out already fund,” he said with a grin. 

She laughed loudly, covering her mouth and looking around, but no one had noticed. 

“Yes,” she agreed, stepping close and squeezing his hand. “We can combine them.” 

“Good,” he said, squeezing back. “And it will be my treat tonight because I’ve got quite a bit in there. It pays to be somewhat of a nervous coward.” 

She laughed and shook her head, walking beside him to the kitchen, as his hand rubbed gently at the small of her back. 

[ihaveunadulteratedloathing]

I love when certain older customers who are rude, demanding and entitled think they have power over you by threatening to leave because you’re not helping them when you’re busy assisting with another customer. So they leave to the front desk where my manager is and tell them that I don’t know what I’m doing and I was rude. Ok buddy, my manager knows Im competent in the area I work around and knows that it can get very busy and chaotic. And he knows that but still act like a dick. People like this need to work in retail for a week to see what its like and maybe itll open their selfish narrow minded minds to see that we are humans too and deserve respect.

[maryjaneszombies-blog]

Trying to tell me how to do MY job

Get tf out of here

[m0use123]

Korra had just finished off with her last client at the gym where she works.

It was currently 4:30 pm and Korra was sat at the staff room table, munching on her daily snack of crackers, red Leicester cheese and piccalilli.

She was playing the puzzle app on her SatoTablet Asami had designed for her.

Kuvira:- (quietly entering the room) you ready to go workout?

Korra:- (glancing at her smart watch) I still have 5 minutes for my snack.

Kuvira nodded and sank onto the sofa to wait.

- - - - - -

Over the years of knowing eachother, Kuvira had become used to Korra's repetitive nature.

So when they reached the treadmill and their usual machines were taken she could understand her friend's struggle.

As Korra started to become agitated Kuvira hurried over to the husband and wife who were currently walking along, like they had all the time in the world.

Kuvira:- Hi there, I'm sorry to interrupt, but my friend over there has autism, and it's part of her routine to use the machines you're both using.

Man:- (harshly) so?

Kuvira:- (frowning at he harsh attitude) I was wondering if you could possibly let us use the treadmills for our 25 minute run, then it could be all yours again?

Women:- We were here first.

Kuvira:- Yes, I understand that, and normally I wouldn't be asking but my friend's ...... .

Man:- (Interrupting her) We don't care about your freak friend, now get lost.

Kuvira was fuming as she walked back to Korra.

Kuvira:- (speaking comfortingly) it's time for your protein bar, shall we grab one from the office?

Korra nodded and started walking downstairs to the gym trainer's office.

While Korra was distracted Kuvira hurried over to Bolin who was on duty.

Kuvira:- I need your help.

- - - - - -

15 minutes later and all the lights and power in the gym went out at once.

There was a few screams.

Then Bolin turned on his torch.

Bolin:- I'm sorry for the inconvenience ladies and gentlemen, I'm sure that it will only be a temporary issue. Please follow me to the evacuation point.

Once the gym was evacuated, Kuvira switched the power back on and directed Korra upstairs and onto the treadmills.

- - - - - -

Women:- (outraged) We were using those treadmills.

Kuvira:- (Mimicking their previous answers) So?

Man:- (grumbling) You pulled some trick to get those machines. I demand you hand them over.

Kuvira:- (smirking) We don't care. Get lost.

Blustering, the couple left to complain.

Korra:- (huffing) You were rude to them?

Kuvira:- (panting) Yes I was. But they were rude about you first.

Korra:- What did they say?

Kuvira:- Doesn't matter, you just have to remember that I've always got your back.

They jogged in silence for a while, before.

Korra:- Asami would say it would be polite to thank you. So. Thank you Kuvira.

Kuvira:- (smiling) You're welcome Korra.

~Fin~

[itsstillsweetiebythealtar]

I really don't understand the point or purpose of having a nasty attitude when someone who is trying to help you out with a problem that you created...like...why??

[baggy-holmes]

i’m annoyed. i’m annoyed. i’m annoyed. i’m annoyed.

[8-rae-rae-8]

I should be able to strangle rude customers

[antvnger]

Continuing the insane customers talk: one time I was getting lunch at kokoro, I ordered hot food and the woman behind me wanted to buy a pack of sushi from the fridge. This grown woman threw an absolute tantrum that I was served before her and that she couldn’t just buy her sushi without waiting minutes for me to get my food, yelling at the poor people behind the counter that “I’M JUST TRYING TO GET SUSHI FOR MY SON!!” – eventually after a long time of arguing, she very dramatically told her son to put the sushi down and stormed out with her nose in the air

You’ve gotta be kidding me. Wow…

Like the entitlement of some people is insane. Genuinely insane. The fact she couldn’t wait three minutes for her sushi is just stupid. Just plain damn stupid. 🙄

I’m sorry you had to witness such ridiculousness.

[hotelhyena]

Did I neglect to mention that my country deciding to ban Tiktok is just fucking stupid?

[capybarasatwork]

[theshortolivia]

I used to be very shaken up after having a mean customer and froze during bad interactions in my store. Now I’ve learned two satisfying techniques:

1. When a customer is mad about something and you have exhausted the options you have available to you to help them and they are not satisfied with those options. I calmly ask them what they expect me to do. They almost never have an answer since the one thing they want is something I already told them is physically impossible to do at store level. After I don’t get an answer, I say something along the lines of: “Alright well then/Exactly, so your options are still either *option one*, *option two*, or *option three*.” The options can be actual things you can do or simply for them to leave and either call head office or come back when someone of higher rank who can do something is working.

2. Disrespectful customer? Talk to them like the child they are, making sure to use simple phrases since mad people can’t process as well. If all else fails I threaten to call the police (foot patrol or even 911 depending on the situation I’m dealing with), always keeping my own voice calm. Allow me to illustrate with an example from the day after Boxing Day:

Customer: *yelling at security guard for following her*

*it gets to the point where another customer and two employees are trying and failing to diffuse the situation and I can’t concentrate on the transaction I’m doing*

Me: *to the customer* you’re being incredibly disruptive and you need to either lower your voice or leave the store.

Customer: *tries to start explaining to me, yelling*

Me: *interrupting her* No, I said you need to lower your voice or I will have you escorted out.

Customer: *leaves yelling*

Now if I had heard what horrible discriminatory things the customer was saying to the security guard (like I said my brain was in two places) I would have instead said “discrimination is not tolerated in this store and you need to leave immediately, or I will have to escorted out.” But the key here is to give a reason and a thing you will do if they don’t comply, and then don’t let them have a chance to continue or argue with you.

*this doesn’t apply if you don’t know what’s going on and there’s a chance the customer isn’t at fault. In that case tell them to stop arguing with whoever, and that you’ll be with them to help in a second but you need to finish what you’re doing whether it’s another customer or w/e

**of course don’t do this with a potentially dangerous customer don’t engage at all and let the security guard handle it if you have one it’s their job not yours or just call the police. Risking your well-being is not in your job description and probably way above your pay grade.

anyway fun retail thingz

[bluediva]

I literally had a lady try to cut the self checkout line yesterday, and when I said that she can't and that there is a line, she tried to say "oh well I came from all the way over there". I'm guessing she meant other side of store, but who knows... meanwhile she's stopped her cart right behind a girl checking out, trying to claim the register.

"OK, but I do still have a line." She didn't like that response because she gave me the, "then I'm leaving" line, brought her cart to the closed register beside me, dumped all the stuff out of the cart onto said register, grabbed her purse and walked out without the empty cart.

"OK, have a nice day," I called behind her.

I work at a restaurant and nothing will ever beat the time this woman threw an absolute hissy fit at brunch because we ran out of home fries and all we had were french fries, she yelled at me, she demanded to speak to my manager, and when she’s in the middle of complaining, my manager just stopped her and went “hey do you want a hug?” and this woman went “what?” and my manager was like “you just seem super upset about the shape of these potatoes and I thought maybe you needed a hug” fucking hysterical, I got to watch a human blue screen in real life, absolutely the best way to shame someone for their nonsense I’ve ever seen

[ch-postal-company]

Imagine walking into businesses and thinking you know more than trained staff with years of experience.

Could never be me.

[baku-usagi]

My God I do now wanna work at starbucks anymore.

If I could find something, anything at this point that paid the same and would hire me I'd jump ship.

Had a lady bring a drink back because she just didn't like it, I told her typically we don't remake stuff just because she didn't like it but I'd do it for her,

I get her what she wants and she asks me what about the difference because he previous drink had been more expensive. We do remakes or refunds we don't do both so I explain that again, I wasn't even really supposed to remake it because it wasn't Starbucks that messed up the drink but also with a drink being remade we don't deal in the differences..

She got super upset, even tho I was taking care of the order for her.. I went out of my way to make hers in advance so she didn't have tow ait on the Ticket to reprint and she shoves her phone in my face with their customer facing policies about remakes.

I'm like yeah thats not what they tell us to do though! So like??? And she said "follow what Starbucks says in black in white instead of the training" babes Starbucks is the one who gave me my training like????? She was so rude and I am just soooo tired.

[randomhuman45]

There are 2 types of customer service workers when it comes to dealing with an angry and cursing customer

Stare blankly and wait until they stop yelling and speak calmly about the issue and talk about solutions (me)

Throw the closest thing to you at them at full force until they run out of the establishment and don't return (my manager)