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[hrmanifesto]

✨occupational therapy✨ via Leigh Elena Henderson aka HRManifesto https://www.youtube.com/channel/UCH74MlfuWnfRMDi06TvR6dQ April 25, 2025 at 08:23PM

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HR Trends for 2025 - Future of Human Resource Management

Watch The Full Video To Know The HR Trends for 2025- Future of Human Resource Management

Hr trends for 2022 future of human resource management the past few years have redefined the human resource management industry in more ways than one from a flexible work model to a holistic approach around employee well-being 2022 will be the year hr adds value to the transformation it has witnessed in the recent past key takeaways a flexible work model can reduce top talent attrition by 20 percent companies are transitioning from focusing on individual employee well-being to a more holistic approach for a healthy organization.

Visit For More Information: www.youtube.com/watch?v=gLzMZUKu_SU

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Verification of Uploaded Documents

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Human Resources Management | Alfaisal University

Human Resource Management (HRM or HR) is a dynamic and strategic approach to managing the invaluable human capital within a business or organization. Recognizing that people are the driving force behind an organization's success, HRM aims to cultivate a competitive advantage by optimizing the performance and development of employees in alignment with the company's strategic goals.

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[businessviewpointmag]

In today’s competitive business environment, companies must constantly evolve to remain relevant and successful. One of the key differentiators for businesses in India is their approach to customer service. Building a service-oriented culture is more than just a business strategy—it’s about embedding a mindset that prioritizes customer satisfaction at every level of the organization. Whether you’re in the retail, hospitality, IT, or healthcare sector, offering exceptional service is crucial to gaining and maintaining customer loyalty in the Indian market.

In this article, we’ll explore what building a service-based culture entails, why it’s important in India, and practical steps for implementing it in your organization.

What Does Building a Service-Oriented Culture Mean?

Building a service-oriented culture means creating an environment where customer service is ingrained into every aspect of your business. It’s not just the responsibility of the customer service department but extends to every employee, from frontline workers to top-level executives. In such a culture, every decision made considers how it will affect the customer experience, and employees are empowered to go above and beyond to meet customer needs.

In India, where personalized service and customer satisfaction play a significant role in purchasing decisions, this culture becomes even more critical. With the rise of e-commerce and digital platforms, Indian customers now have a broader array of choices, and they tend to stick with brands that offer superior service.

Why Is Building a Service-Oriented Culture Important in India?

India’s market is unique due to its diverse demographics, growing middle class, and tech-savvy younger population. These factors contribute to rapidly changing customer expectations and businesses that fail to adapt risk being left behind. Here are some reasons why building a service-oriented culture is essential in India:

1. Customer Loyalty

https://businessviewpointmagazine.com/wp-content/uploads/2024/10/29.1-Customer-Loyalty-Image-by-designer491.jpg

In a competitive market like India, where multiple brands vie for the same customer base, retaining existing customers is far more cost-effective than constantly acquiring new ones. A service-oriented culture helps in fostering strong relationships with customers, leading to repeat business and customer loyalty. Indian consumers often value relationships and trust, and companies that prioritize customer service are more likely to win their loyalty.

2. Brand Reputation

Word of mouth is a powerful marketing tool, especially in India, where family, friends, and online reviews heavily influence buying decisions. A company known for its excellent service builds a positive reputation that can extend beyond borders. In contrast, negative service experiences can quickly go viral, damaging your brand’s credibility. Building a service-oriented culture helps in ensuring consistent, high-quality service that bolsters your brand reputation.

3. Employee Engagement and Satisfaction

Employees who work in a service-oriented culture tend to feel more valued and engaged. When employees are trained and encouraged to prioritize customer satisfaction, they are more likely to take pride in their work. In India, where job satisfaction and a positive work environment are becoming increasingly important, companies that focus on creating a service-oriented culture often see higher employee retention rates.

4. Competitive Advantage

As customer service becomes a key differentiator, companies that excel in this area can distinguish themselves from their competitors. In sectors such as retail, healthcare, and IT services, where customers have a multitude of choices, businesses that prioritize service are likely to gain a significant competitive edge. Building a service-oriented culture allows companies to offer personalized and exceptional service, something that resonates deeply with Indian consumers.

Practical Steps to Building a Service-Oriented Culture

Building a service-oriented culture in India requires a strategic and consistent approach. Here are some practical steps businesses can take to embed customer service into their core operations:

1. Leadership Commitment

The first step in building a service-oriented culture is ensuring that leadership is fully committed to the cause. Leaders must set the tone by demonstrating a customer-first mindset and encouraging their teams to do the same. In India, where hierarchical leadership is common, the influence of leaders is critical in shaping organizational culture. When top executives prioritize service, it trickles down to every level of the organization.

2. Employee Training and Development

A service-oriented culture cannot thrive without adequately trained employees. Businesses must invest in comprehensive training programs that emphasize customer service skills, such as communication, problem-solving, and empathy. In India, where many employees may come from diverse backgrounds with different levels of experience, continuous training is key to maintaining consistent service quality.

3. Empower Employees to Make Decisions

One of the hallmarks of a service-oriented culture is empowering employees to make decisions that benefit the customer. Employees should not have to go through multiple levels of approval to resolve a customer issue. By giving employees the autonomy to act in the best interest of the customer, companies can offer faster, more efficient service. This is especially important in India, where customers value quick resolutions and responsiveness.

4. Incorporate Customer Feedback

Building a service-oriented culture also means actively seeking and acting on customer feedback. Indian consumers, especially in the digital age, are vocal about their experiences. Whether through online reviews, social media, or direct feedback, businesses should leverage these insights to improve their service offerings. Regularly assessing and adapting based on customer feedback is essential to meet the evolving needs of the Indian market.

5. Recognize and Reward Good Service

To foster a service-oriented culture, companies must recognize and reward employees who consistently deliver excellent service. In India, where appreciation and recognition are valued in the workplace, rewards such as incentives, bonuses, or public acknowledgment can motivate employees to maintain high service standards. When employees see that their efforts are appreciated, they are more likely to stay engaged and committed to providing exceptional service.

Challenges in Building a Service-Oriented Culture in India

While building a service-based culture offers many benefits, there are challenges that Indian businesses may face in implementing it:

Cultural Diversity: India is a diverse country with varied cultural norms and expectations. What works for customers in one region may not work in another, making it essential for businesses to tailor their service approach accordingly.

Balancing Tradition and Modernity: In some sectors, there may be a tension between traditional business practices and the need for modern, customer-centric approaches. For instance, businesses that have been around for decades may struggle to shift their focus to a service-oriented mindset.

Scalability: Implementing a service-oriented culture across large, geographically dispersed teams can be challenging. Ensuring that all employees, regardless of location, are aligned with the company’s service values requires robust communication and training mechanisms.

Conclusion

Building a service-oriented culture is no longer optional for businesses operating in India. It is a necessity in today’s fast-evolving marketplace, where customers have more choices than ever before. By focusing on customer satisfaction, fostering employee engagement, and maintaining a commitment to continuous improvement, companies can create a culture that not only meets but exceeds customer expectations. This culture of service, when implemented successfully, can lead to increased customer loyalty, enhanced brand reputation, and a sustainable competitive advantage in India’s dynamic business landscape.

In summary, building a service-oriented culture is a journey that requires commitment, strategy, and adaptability, but the rewards it brings—both for businesses and customers—are well worth the effort.

[hrmanifesto]

Forget email - have you ever sat in a meeting that simply could’ve been a haiku? 🤪 via Leigh Elena Henderson aka HRManifesto https://www.youtube.com/channel/UCH74MlfuWnfRMDi06TvR6dQ April 24, 2025 at 10:34PM

[bizaccenknnect03]

HR Trends for 2025 - Future of Human Resource Management

Watch The Full Video To Know The HR Trends for 2025- Future of Human Resource Management

HR trends for 2022 future of human resource management The past few years have redefined the human resource management industry in more ways than one from a flexible work model to a holistic approach around employee well-being 2022 will be the year hr adds value to the transformation it has witnessed in the recent past key takeaways a flexible work model can reduce top talent attrition by 20 percent companies are transitioning from focusing on individual employee well-being to a more holistic approach for a healthy organization.

Visit For More Information: https://www.youtube.com/watch?v=gLzMZUKu_SU

[vidyajyotieduversity]

See What Our MHMCT Student -Ms Loveleen Kaur from Punjab wants to say few words. #studentreview

[kaberriveraltar]

The Development of Personnel Management and Industrial Relations: A Historical Perspective

The fields of personnel management and industrial relations have undergone considerable evolution, influenced by social, economic, and political factors across various countries. A comparative look at the United Kingdom and the United States provides insight into the development of these disciplines from a historical perspective, with differences that reflect each country’s approach to labor and management.

The Role of Personnel Management in Britain

In Britain, personnel management developed as a field distinct from industrial relations, with a greater focus on human resources and labor management within organizations. Early attention to personnel management in Britain is often attributed to the efforts of organizations like the Chartered Institute of Personnel and Development (CIPD). Originally known as the Chartered Institute of Personnel and Development (CIPD), this institution was established to professionalize and formalize the practice of personnel management, emphasizing skills in managing and developing staff.

British universities, compared to other European nations, invested significantly in research and teaching related to human relations and industrial relations, with relatively limited focus on labor law. This reflects the British context, where employment regulations were traditionally light and less reliant on legal frameworks. Industrial relations in Britain, therefore, were often focused on labor-management relations, specifically in terms of union relationships and collective bargaining. However, as noted by Gospel (1992), beginning in the mid-1960s, there was a shift in focus, with increasing attention on management practices. This shift coincided with growing complexities in labor relations and the need for more refined approaches to managing human resources within organizations.

Human Relations and Industrial Relations in the United States

In contrast, the United States experienced a boom in human resources management (HRM) broadly defined during the period from 1945 to 1965, while personnel management itself remained relatively stagnant. The term "industrial relations" in America continued to be applied broadly, encompassing all facets of employment, including personnel. As the country emerged from World War II, the spread of unionism spurred the establishment of numerous industrial relations centers and institutes at universities, many of which had been absent before the war. Kaufman (2004) highlights that the impetus for these programs was primarily the rapid expansion of unions and the ensuing challenges around collective bargaining, dispute resolution, and contract administration.

Furthermore, industrial relations in the U.S. saw a rise in interest around human relations within industry, driven by an understanding that the well-being of employees significantly influenced organizational outcomes. With the focus on management and organizational design, many American universities began exploring human relations principles to foster a healthier work environment and improve productivity. The expansion of industrial relations programs in this period reflected a broader acknowledgment of the importance of employee welfare and workplace harmony.

Comparative Development and Contemporary Implications

The historical context of personnel management and industrial relations in both Britain and the United States provides a foundation for understanding contemporary human resources practices. Britain’s approach, rooted in managing union relations and emphasizing limited legal intervention, contrasts with the broader American view of industrial relations as encompassing all aspects of employment. This divergence reflects the unique labor histories and economic policies in each country and continues to influence contemporary HRM practices and policies.

Overall, the development of personnel management and industrial relations underscores the dynamic nature of labor and employment practices. As organizations continue to adapt to changing economic and social landscapes, the historical insights from Britain and the United States remain valuable in shaping effective human resources strategies today.

Unseen Influences: The Evolution of Personnel Management and Industrial Relations in Britain and the United States

One lesser-known influence on the evolution of industrial relations and personnel management was the impact of social changes, especially in the post-war period. In both Britain and the United States, societal shifts — such as the civil rights movement, the growing role of women in the workforce, and changing attitudes towards work-life balance — influenced the development of HR practices. Companies began to adopt policies that recognized diversity and inclusion, though these were initially seen as progressive changes rather than standard practices. Over time, however, these movements began to reshape HR policies and company cultures, laying the groundwork for what would eventually become core elements of modern personnel management.

Similarly, technological advancements brought new challenges and opportunities to personnel management. The introduction of computers and automation in the workplace during the mid-20th century changed the nature of jobs, influencing workforce demands and reshaping traditional roles. Management had to adapt by developing strategies for retraining employees, managing redundancies, and addressing fears around job security. These shifts underscored the need for personnel management to evolve and respond not only to economic and political factors but also to the fast-paced changes in technology and society.

A Broader Perspective on Industrial Relations

In Britain, industrial relations traditionally focused on union and labor relations, yet there were broader aspects tied to economic and political frameworks that shaped the scope of these relations. For instance, during the economic struggles of the 1970s, Britain’s labor market faced significant pressures, which led to widespread strikes and industrial action. These events forced both businesses and the government to consider more robust HR policies and labor relations frameworks to manage worker dissatisfaction and improve productivity. However, these policies were often seen as reactive rather than proactive, contrasting with some approaches in the United States, where industrial relations were sometimes designed to encompass long-term strategic goals for employee engagement.

Another unknown aspect is the role of government influence. In the U.S., federal policies during the New Deal era had established a strong foundation for worker protections and union rights. This continued into the post-war period, where government-backed initiatives played a role in shaping the HR and industrial relations landscape. For example, the establishment of the National Labor Relations Board (NLRB) provided a structured approach to handling labor disputes and collective bargaining, making industrial relations a more formalized field. In Britain, however, government intervention was historically lighter, with a tendency to let market forces dictate labor relations. It was only during times of economic crisis, such as the 1970s, that the government took a more active role in mediating labor relations.

Unknown but Significant: The Role of Educational Institutions

Educational institutions in both Britain and the U.S. played a crucial, albeit often unrecognized, role in developing personnel management and industrial relations. In the United States, industrial relations programs expanded significantly after World War II, largely due to the influence of renowned universities such as Cornell and MIT, which became leading centers for labor studies and personnel management. The work done in these academic institutions contributed to developing management theories and best practices that would later influence mainstream HR practices.

In Britain, the rise of personnel management as a recognized field was supported by academic institutions, though on a smaller scale. The relatively limited number of programs dedicated to HR and industrial relations resulted in fewer research advancements compared to the U.S. However, British institutions focused on practical applications, integrating research with real-world labor issues, particularly as union influence grew. By collaborating with industries, British universities managed to develop HR theories that, while not as widely published as those in the U.S., were nonetheless instrumental in shaping local practices in personnel management and labor relations.

Conclusion

The unseen aspects of the development of personnel management and industrial relations reveal the complexity of these fields and the multitude of influences that shaped them. From social and technological changes to the subtle yet significant role of educational institutions, the history of personnel management and industrial relations is rich with influences that are often overlooked. Understanding these unknown elements offers a more comprehensive perspective on how HR practices have evolved and highlights the importance of adaptability in response to both internal and external factors.

Looking forward, the field of HR continues to evolve, incorporating lessons from these historical contexts while adapting to new challenges, such as the integration of artificial intelligence, globalization, and the continued demand for a more inclusive and equitable workplace. By appreciating the known and unknown influences on personnel management and industrial relations, organizations and HR professionals are better equipped to meet the demands of a changing world and build more resilient and forward-looking employment practices.

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