#Customer experience technology

[arroyo360]

Arroyo360's cloud call center solutions offer a new dimension of customer support – smart, agile, and always connected. By leveraging cloud technology, these systems offer a range of benefits over traditional call centers, including scalability, flexibility, and access to advanced features without the need for substantial upfront investment in infrastructure.

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Enhancing Customer Experiences with Microsoft Power Apps and SAP Integration

In today's fast-paced business environment, customer experience is a key differentiator for successful enterprises. With businesses striving for seamless operations, both Microsoft Power Apps and SAP stand at the forefront of providing solutions that integrate cutting-edge technology with customer-centric strategies. This combination enhances the way businesses interact with customers, streamlining processes, and improving outcomes across industries.

Understanding the Power of Integration

Microsoft Power Apps enables businesses to quickly build custom applications that cater to specific operational needs, without the need for extensive coding knowledge. Its versatility allows for the creation of apps that can address everything from data entry and analysis to workflow automation. Meanwhile, SAP, with its robust suite of enterprise solutions, excels in areas such as enterprise resource planning (ERP), supply chain management, and customer relationship management (CRM).

When these two powerful tools integrate, businesses can bridge the gap between data and action. By connecting Power Apps with SAP systems, companies can ensure that customer-facing apps have real-time access to critical data, such as inventory levels, order status, and customer information. This integration empowers teams to deliver timely and relevant services, all while maintaining a single source of truth across various departments.

Enhancing Efficiency and Personalisation

One of the key benefits of integrating Microsoft Power Apps with SAP is the enhanced ability to personalise customer experiences. By leveraging SAP's customer data and insights, businesses can develop custom applications in Power Apps that are tailored to specific customer needs, enabling faster responses and more relevant interactions.

For example, sales teams can use Power Apps integrated with SAP CRM to track customer preferences, purchase history, and feedback. This data can be used to provide personalised recommendations or alerts on new products, improving customer satisfaction and boosting sales opportunities.

Streamlining Operations and Improving Decision-Making

Integrating Power Apps with SAP doesn't just enhance customer experiences but also improves operational efficiency. With seamless connectivity between systems, businesses can reduce manual work, eliminate data silos, and increase productivity across teams. For instance, service teams can access up-to-date information on customer orders, inventory status, and delivery timelines through a single application. This not only enhances the speed of decision-making but also ensures that customers receive accurate, real-time information, enhancing trust and loyalty.

Furthermore, the integration provides businesses with powerful analytics capabilities. Power Apps can pull data from SAP to deliver actionable insights, helping leaders make informed decisions that directly impact customer satisfaction. This data-driven approach enables companies to stay ahead of customer demands and adapt to changing market conditions swiftly.

Key Benefits for Businesses

Improved Customer Engagement: The seamless flow of information between Power Apps and SAP ensures that customer-facing teams have the most accurate and up-to-date data at their fingertips. This results in better engagement, faster issue resolution, and more meaningful interactions.

Operational Efficiency: Automating workflows, reducing manual processes, and accessing data in real-time helps businesses streamline operations, reduce errors, and deliver superior customer service.

Data-Driven Decisions: By integrating Power Apps with SAP, businesses can unlock powerful insights from customer data, leading to more informed decisions, personalized services, and enhanced customer satisfaction.

Scalability and Flexibility: Both Microsoft Power Apps and SAP are scalable solutions, which means businesses can start small and gradually expand their applications as their needs grow. This makes them ideal for businesses looking for a flexible solution to enhance customer experiences.

Conclusion

Integrating Microsoft Power Apps with SAP systems offers businesses a dynamic way to improve customer experiences. By leveraging real-time data, businesses can deliver more personalised, timely, and effective services, ultimately leading to enhanced customer satisfaction and loyalty. With the ability to streamline operations and provide actionable insights, this integration empowers businesses to stay competitive in a rapidly evolving market. As customer expectations continue to rise, solutions like these will be essential in ensuring that companies remain responsive, relevant, and customer-centric.

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Tozo OpenEgo Earbuds

Tozo‘s latest offering boasts high quality audio with an open audio feature. In this review, we’ll delve into the details of the Tozo OpenEgo Earbuds to uncover whether or not they live up to the hype. OpenEgo The Tozo OpenEgo Earbuds are packed with features to offer top-notch sound quality and comfort. With 16.2mm drivers, they deliver high-fidelity audio with clear highs and deep lows. The…

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How to Improve Ease of Use and Customer Experience on Your E-Commerce Platform

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Unlocking Opportunities: How a Trusted Education & Career Coach Facilitates Study in the UK

In the vibrant city of Dubai, where innovation meets tradition, the journey of Trusted Education & Career Coaches and consultants unfolds with promising opportunities and transformative innovations. As Dubai continues to position itself as a global hub for education and business, students in the region are witnessing a dynamic evolution in the way they learn, explore career paths, and prepare for the future. In this blog post, we delve into the multifaceted aspects of education and career opportunities for Dubai students, from emerging trends in learning to the diverse pathways in the professional realm.

Virtual Reality Classrooms: Stepping into Tomorrow

Imagine students donning VR headsets, transported to ancient civilizations or exploring molecular structures up close. Virtual reality classrooms are revolutionizing learning, turning textbooks into immersive experiences. In Dubai, where innovation is a way of life, VR classrooms are poised to reshape traditional learning paradigms.

One of the defining characteristics of modern education in Dubai is the integration of cutting-edge technologies that enhance learning experiences. Virtual reality (VR) classrooms have emerged as a game-changer, offering students immersive and interactive environments that transcend traditional teaching methods. Imagine a history lesson where students can virtually visit ancient civilizations or a science class where they explore complex molecular structures up close. VR classrooms not only make learning engaging but also foster deeper understanding and retention of concepts.

[mediaheights]

Digital businesses use technology to create new value in business models, customer experiences, and the internal capabilities that support their core operations. The term includes both digital-only brands and traditional players that are transforming their businesses with digital technologies.

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[dangalante]

Trends in AI & Generative AI: Insights from The 2023 AI Summit New York 

Last week, I covered the AI Summit in New York. I was excited to learn about the trends in AI and generative AI and to see some commercial applications of these new technological advancements. 

Patrick Murphy of UAB led the AI Exhibitor hub. Patrick shared insights from his research on Entrepreneurship. He shared how start-ups use AI, and Generative AI to scale up and bring products to market. 

Generative AI is being used in the following eight ways:

Content and Asset Generative

Automated Processes

Ideation

Financial Management

Project Design

Optimized Structures

Acceleration and incubation

Ethics and Risk Management. 

There was a pitching completion where start-ups did pitches in multiple rounds. At the beginning of the competition, they received advice from judges on best practices. 

One of the start-ups that was of interest was Botwise. Jan Nowak shared how his team shared a use case on how they leveraged Language Learning models (LLM)using statistics and GPT solutions for rapid automation in customer service for Mylead.global is a platform that allows influencers to earn money. As a result, MyLead.global was able to screen influencers faster and better for their big brand clients.

AI-Powered Use Cases from across the board panel discussion

Leaders Saira Kazmi Ph. D. (CVS Health), Matthew Blakemore (Creative Industries Council) Taha Mokfi (HelloFresh), Kriti Kohli (Shopify), and Kris Perez (Data Force) share how they use chatbots, improving both the buyer and seller experience using AI. How AI can be used in video games to identify levels of violence and how AI can improve in healthcare and Radiology reducing the amount of time images are read while improving accuracy and detail. 

Another interesting Panel was by Tim Delesio CTO of techolution

Tim asked What’s driving the explosive rise of AI all of a Sudden?

The answer is the economics of the labor market.

On the demand side, he cited labor shortages and persistent high inflation. 

On the supply side, he cites the rise of ChatGPT and, major scientific and Technological breakthroughs in the past five to seven years. 

He shared trends in AI for 2024 that include:

Physical Labor with AI to help deliver small batch sizes with high-precision quality control

Improved customer engagement by providing a new generation of customer service agents using Generative AI 

Tim demonstrated some of these trends when he ordered a soda using an AI-powered robotic arm. 

The booth had another machine showing how AI can enhance inventory management when items are ordered. 

I was amazed to see some AI Tech that techolution brought to the marketplace.

On that note, I saw an AI-powered Kiosk by Graphen where a man ordered his food and paid. This company is using AI to revolutionize all industries.

Man orders food AI Kiosk

Man pays for food at AI Kiosk

There were so many great talks and exhibits. 

Additional pictures can be found on Instagram. 

I want to thank the AI Summit for having me as their guest. If you want to use AI and Generative to improve business outcomes, sign up for the AI summit in your city.

What do you think is next for AI and Generative AI?

Comment and share below.

Additional pictures can be found on Instagram. 

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The Transformative Benefits of Artificial Intelligence

Title: The Transformative Benefits of Artificial Intelligence Artificial Intelligence (AI) has emerged as one of the most revolutionary technologies of the 21st century. It involves creating intelligent machines that can mimic human cognitive functions such as learning, reasoning, problem-solving, and decision-making. As AI continues to advance, its impact is felt across various industries and…

[hrtechnology25]

How to Get Started with AI Marketing in 2023

In the next few years, artificial intelligence (AI) is going to take over many aspects of marketing. From personalized ads and customer service to predictive analytics and content creation, AI will change the landscape of marketing as you know it. If you are a marketer, you should start getting familiar with AI now so that you can be ahead of the curve in 2023. Learn how to incorporate it into your campaigns.

As technology continues to evolve, marketing strategies must adapt to keep up with the times. AI marketing is one of them. It has been transforming businesses for the past few years and will continue to do so in 2023. According to statistics, the market for artificial intelligence (AI) in marketing was worth $15.84 billion last year.

Its value is expected to be worth more than $107.5 billion by 2028. So, whether your business is only getting started or looking for ways to explore new opportunities, taking advantage of what AI offers can be invaluable. Let’s take a closer look at how you can get started with it.

What is AI Marketing?

AI marketing is an innovative and rapidly growing technology that seeks to optimize the customer experience by leveraging artificial intelligence (AI). By analyzing and assessing customer data, AI marketing can deliver personalized content that is tailored to the individual. This content may include:

Tailored product recommendations;

Discount offers;

Special newsletters catering to the customers’ interests and needs.

Visit AITechPark for cutting-edge Tech Trends around AI, ML, Cybersecurity, along with AITech News, and timely updates from industry professionals!

[arroyo360]

Boost Customer Satisfaction with Our AI-Driven Call Center Services

Whether you're a small business or a large enterprise, our call center solutions scale with your needs, providing professional customer care that grows with your company.

[websyn]

A guide for building Intelligent Enterprises with SAP BI

If you're looking to build an intelligent enterprise, SAP BI is an essential tool to have in your arsenal. This comprehensive guide will walk you through the basics of SAP BI, as well as provide tips and tricks for maximizing its potential.

First and foremost, it's important to understand what SAP BI is and what it can do for your business. Essentially, SAP BI is a business intelligence platform that allows you to gather, analyze, and interpret data from various sources in order to make informed decisions. This can include everything from financial data to customer feedback to market trends.

One of the key benefits of SAP BI is its ability to integrate with other SAP solutions, such as SAP HANA and SAP ERP. This allows you to create a more holistic view of your business, as you can combine data from different departments and systems to gain a more comprehensive understanding of your operations.

In order to get the most out of SAP BI, it's important to follow some best practices. This includes identifying key performance indicators (KPIs) that are relevant to your business, setting up a data governance framework, and ensuring that your data is clean and accurate.

Another important aspect of SAP BI is its visualization capabilities. By creating compelling visualizations of your data, you can better communicate insights to stakeholders and drive action within your organization.

Ultimately, SAP BI is a powerful tool for building intelligent enterprises, but it's important to approach it with a clear strategy and roadmap. By following the tips and tricks outlined in this guide, you can unlock the full potential of SAP BI and drive meaningful results for your business.

[phonesuite]

The hospitality industry is booming and is only going to continue to grow in the years to come. In this blog post, we will discuss how you can use cloud-native ELT to transform your data and improve your customer experience. Read More....

[jcmarchi]

The Evolution of Generative AI in 2025: From Novelty to Necessity

New Post has been published on https://thedigitalinsider.com/the-evolution-of-generative-ai-in-2025-from-novelty-to-necessity/

The Evolution of Generative AI in 2025: From Novelty to Necessity

The year 2025 marks a pivotal moment in the journey of Generative AI (Gen AI). What began as a fascinating technological novelty has now evolved into a critical tool for businesses across various industries.

Generative AI: From Solution Searching for a Problem to Problem-Solving Powerhouse

The initial surge of Gen AI enthusiasm was driven by the raw novelty of interacting with large language models (LLMs), which are trained on vast public data sets.  Businesses and individuals alike were rightfully captivated with the ability to type in natural language prompts and receive detailed, coherent responses from the public frontier models. The human-esque quality of the outputs from LLMs led many industries to charge headlong into projects with this new technology, often without a clear business problem to solve or any real KPI to measure success.  While there have been some great value unlocks in the early days of Gen AI,  it is a clear signal we are in an  innovation (or hype) cycle when businesses abandon the practice of  identifying a problem first, and then seeking a workable technology solution to solve it.

In 2025, we expect the pendulum to swing back.  Organizations will look to Gen AI for  business value by first identifying problems that the technology can address.  There will surely be many more well funded science projects, and the first wave of Gen AI use cases for summarization, chatbots, content and code generation will continue to flourish,  but executives will start holding AI projects accountable for ROI this year.   The technology focus will also shift from public general-purpose language models that generate content to an ensemble of narrower models which can be controlled and continually trained on the distinct language of a business to solve real-world problems which impact the bottom line in a measurable way.

2025 will be the year AI moves to the core of the enterprise.   Enterprise data is the path to unlock real value with AI,  but the training data needed to build a transformational strategy is not on Wikipedia, and it never will be.  It lives in  contracts,  customer and patient records, and in the messy unstructured interactions that often flow through the back office or live in boxes of paper..   Getting that data is complicated, and general purpose LLMs  are a poor technology fit here,  notwithstanding the  privacy, security and data governance concerns.   Enterprises will increasingly adopt RAG architectures, and small language models (SLMs) in private cloud settings, allowing them to leverage internal  organizational data sets  to build proprietary AI solutions with a portfolio of trainable models.  Targeted SLMs can understand the specific language of a business and nuances of its data,  and provide higher accuracy and  transparency at a lower cost point –  while staying in line with data privacy and security requirements.

The Critical Role of Data Scrubbing in AI Implementation

As AI initiatives proliferate, organizations must prioritize data quality. The first and most crucial step in implementing AI, whether using LLMs or SLMs, is to ensure that internal data is free from errors and inaccuracies. This process, known as “data scrubbing,” is essential for the curation of a clean data estate, which is the lynchpin for  the success of AI projects.

Many organizations still rely on paper documents, which need to be digitized and cleaned for day to day business operations.   Ideally, this data would  flow into labeled training sets for an organization’s  proprietary AI,  but we are early days in seeing that happen.  In  fact, in a recent survey we conducted in collaboration with the Harris Poll, where we interviewed more than 500 IT decision-makers between August-September, found that 59% of organizations aren’t even using their entire data estate. The same report found that 63% of organizations agree that they have a lack of understanding of their own data and this is inhibiting their ability to maximize the potential of GenAI and similar technologies.   Privacy, security and governance concerns are certainly obstacles,  but accurate and clean data is critical,  even slight training  errors can lead to compounding issues which are challenging to unwind once an AI model gets it wrong.    In 2025, data scrubbing and the pipelines to ensure data quality will become a critical investment area, ensuring that a new breed of enterprise AI systems can operate on reliable and accurate information.

The Expanding Impact of the CTO Role

The role of the Chief Technology Officer (CTO) has always been crucial, but its impact is set to expand tenfold in 2025. Drawing parallels to the “CMO era,” where customer experience under the Chief Marketing Officer was paramount, the coming years will be the “generation of the CTO.”

While the core responsibilities of the CTO remain unchanged, the influence of their decisions will be more significant than ever. Successful CTOs will need a deep understanding of how emerging technologies can reshape their organizations. They must also grasp how AI and the related modern technologies drive business transformation, not just efficiencies within the company’s four walls. The decisions made by CTOs in 2025 will determine the future trajectory of their organizations, making their role more impactful than ever.

The predictions for 2025 highlight a transformative year for Gen AI, data management, and the role of the CTO. As Gen AI moves from being a solution in search of a problem to a problem-solving powerhouse, the importance of data scrubbing, the value of  enterprise data estates and the expanding impact of the CTO will shape the future of enterprises. Organizations that embrace these changes will be well-positioned to thrive in the evolving technological landscape.