#Bad customer service

[angstitty]

Slowly getting back into reading now that I’m not travelling and have finished-ish moving in, so here I am now, hiding in the backstore to read a fanfic about the same two characters I always read about, giggling like a 14yo

[whereiskrow]

Krowfang writes a bad review.

[goopile-restored]

Ok I’m here … I was on Twitter I lost both of accounts to no warning suspensions and hackers and I just wanna simp for fictional characters and draw for money and for myself

[strangectadypodcast]

So a while ago the main pharmacist at my branch of CVS umm was really awful to me and humiliated me while they were explaining how to use my the new insulin and diabetes meds, I cried and was hurt and angered by this. I complained to corporate but they are still there I usually ignore them when they are there. Today they interacted with me and I told the pharmacy tech I don’t like talking to someone who made me cry. They started giggling and told me ‘I choose to cry’ which is the cunt-iest thing I’ve heard that didn’t come out of A fictional villain’s mouth.

[junos-office-drama]

Have you ever been in one of those nightmare customer service scenarios where you just keep getting shuffled around without ever getting your issue resolved, and you wish you could just escalate it to someone who can actually do something?

Yeah.

Anyway, I might have been having an issue with a reservation I made at a resort chain, and for the past month have been in the eighth circle of customer service hell trying to get it resolved.

Anyway, tonight I had just had enough, and decided to escalate things -- really, really escalate things.

Like reverse-engineer the email address for their Global President and email him directly... which I know worked, because I just got his out-of-office auto responder with is personal assistant's email address and phone number. So now I know who I'm calling on Monday to hopefully, finally get this problem solved.

HERE'S HOW!

Step 1: Find out what corporate entity has the power to solve your problem.

In my case, we'd booked a reservation on the resort's website, but their reservations are actually handled through a third-party vendor. It's this vendor that I actually need to track down, not the resort itself (my issue is with the reservation, not the resort property).

However, none of my paperwork actually had that vendor's actual company name on it, just a vague "Resort Reservation" reference and generic (info@resortreservation.com) type email.

So the first thing to do is to start hunting down press releases. Most press releases are not written for the general public; they're for other business and investors. But they are very, very public.

Search "press release" + "company name" -- whatever company name you have, even if it might not be the right company. For me, I entered the resort's name, because I didn't yet know their corporate structure (who owned the resort, who managed the resort, etc.)

At the bottom of the press release, there will be several blurbs about all the corporate entities involved. Read those closely and you can start untangling the threads.

In my case, one of those blurbs contained a line mentioning that the resort I was having the issue with was managed by a specific resort management company.

Ah-ha.

Step 2: Stalk people on the internet!

My favorite tool for this is LinkedIn, but Google will work just fine too. Now that you know the company you want, start trying to hunt down their executive team.

Search "target company name" + one of the following titles: president, director, VP, office, CEO, COO, CFO.

If you can't find those, sales and marketing managers can also work. You want someone who is concerned with the company's customers and reputations; a director of IT is going to be less helpful (but if that's all you can find, go with it).

Take note of any names you uncover in your search.

Step 3: Find an email within the company.

Okay, now that you know who you want to contact, you need to know the company's email structure.

Press releases are really helpful for this. Search "press release" + "target company name."

Usually, at the very bottom of the press release, there's a "for media inquiries" or similar, and a name and an email address.

This is not the person you're going to email, but you should analyze how their email address is written:

first.last@company.com ?

f.last@company.com ?

flast@company.com ?

firstlast@company.com ?

Fun fact: Enter this into your Google search:

*"@company.com"

This will return all the public email addresses for that company, allowing you to further examine their email structure. (You must write it exactly as shown, with the asterisk and quotation marks.)

Step 4: Reverse-engineer that email address!

Now you have all the pieces you need. You know the President's name is John Smith, the company's name is Acme, and the email format is f.last@acme.com

It is very, very likely that his email address is going to be j.smith@acme.com

In my case, what I do is email the most probable email address (j.smith@acme.com), and then BCC all the other likely email combos (john.smith@acme.com, jsmith@acme.com, etc.).

In my case, I actually came up with 18 potential emails for 1 person because the company used three different email domains (e.g., acme.com, acmeco.com, acmecorp.com + all the potential name combinations). So I emailed 1 and BCC'ed the other 17.

Step 5: Write a really, really polite email.

Okay, now that you likely have the real email address for a specific person, write a polite email explaining the issue and your desired outcome. In my case, I want a partial refund that's owed to me.

Try to keep it as short and straight to the point as possible.

So I wrote a very polite email explaining that I'd repeatedly called and emailed the customer service center without resolution, and I was hoping I could be put in touch with a customer service manager or director who could resolve my problem and issue my refund.

Most of the time, the person you're emailing will not be the person who solves your issue. They will delegate it, but usually requests from a higher-up (like a Prez or Director) get the VIP treatment.

This above process has worked well for me in the past, and I'm crossing my fingers that it'll work this time, too.

Hopefully it works for you as well!

[istariray23]

14 MAY 2023 SUNDAY

Nag punta kami ng mga kiddos sa Waltermart Sucat Parañaque para gamitin na yung Gift Check ko.

We haven't had out breakfast 🥣 Kaya ayun nag decide kami na mag Jollibee na lang for breakfast today.

Grabeh ang pila dito ng Jollibee blockbuster kase nga bungad din sila ng entrance left side kaagad.

So ayun na nga sobrang tagal ng pila bago ko ma reach yung counter nag order na ako pero hindi ko kinaya yung crew na ipatong sa Chicken yung mga rice 🍚 na naka balot pa. And take note huh ilang minuto yung na naka tiwangwang sa rice rack stand nila ng ilang mga minuto.

Kita naman di ba, dahil ba sa dami ng naka pila kaya parang walang kaayusan na din pati pag serve ng pag kain nila dito🙄

May proper training naman talaga ang Food Handling, pero mukhang Absent or di naka attend si crew kaya itambak na lang ang mga rice sa ibabaw ng Chicken and peg nila dito🙄

So sinabihan ko si Crew na hindi tama na ipatong nya sa Chicken na kakainin ko yung rice na may balot pa at matagal na naka tiwangwang sa rice 🍚 rack nila. It's a big NO NO talaga ang ganun...

Well, wala naman syang naisagot sa akin hindi nga sya humingi ng paumanhin din sa akin which is soooo weird lang din.

So after kong magbayad I went to our table and yeah, extra plate na hiningi ko is hindi na hugasan ng maayos. Kita naman na puro kanin kanin pa sya😏 ang sad lang kaya.

So I went back sa counter para sya mapalitan. Well yung ipinalit is wala nang kanin pero basa naman🙄. Ang weird at nagkukulangan lang talaga ako sa maayos na customer service ng mga crew nila dito na tila hindi ganun ka trained sa customer service nila. Ni hindi man lamang pinunasan yung plato na ibinigay sa akin.

I mean di ba, nag re reklamo na nga ako di ba dapat mas aayusin na nila yung ipapalit na plato. Asa ako, pero hindi kase ganun dito and just to avoid any Conflict ako na lang ang nag punas ng plato to cut off any unmet expectations ko😏

Ang sad ng ganito tapos food industry pa noh😔🙁☹️😕

This is from Jollibee Waltermart Sucat nga pala.

[hazeltailofficial]

I received my order from Ulta today, and I'm so upset at the state of my packages. Video to come.

@hazeltailofficial / hazeltail on youtube / hazeltailofficial on tiktok / hazeltailofficial on ig

[bixels]

In the past, people in the Animal Crossing community would make fun of Tom Nook as a sleazy landlord. Since then, he's really rehabilitated his image as this 'heart of gold' businessman (he's the one who puts bells and furniture in trees for you to find! he adopted orphans! he donates to charity!), but New Horizons genuinely paints the most devious version of him.

He's successfully privatized settler colonialism: you pay HIM to move to a "deserted island" (which apparently the oceans in the AC world are just full of) and start a colony that he is directly invested in. At best he's running a weird vacation package scam (you arrive on the island with no money and in debt for "using his services"). At worst, he's using you to set up company towns. For god's sake, he literally has his own fake currency that he forces you to use to pay off your debt. But don't worry, he's repackaged it in a way that definitely doesn't sound like an MLM scam: the Nook Mileage Program!

You're no longer just his tenant or his temporary part-timer, you're his business lackey. The entire tutorial section of the game has you spending actual weeks running around completing tasks and doing hard labor to set up his colony. You're even tasked with preparing his properties and finding buyers for them. No, you aren't a tenant anymore. You work for the landlord. You are directly responsible for finding tenants for him. And he doesn't even fucking pay you. Not for setting up town hall and museum, or his nephew's shop –– which is the ONLY store on the entire island that sells necessities –– or bringing KK Slider to town, or helping populate his town. Not a single cent. No, actually, you have to pay HIM to BUY infrastructure like bridges and stairs and park benches. And all the while, he's telling you're the "resident representative"; you get to call the shots! That the reward is the community's progress. That what you're doing is in everyone's best interest (but most importantly, his).

Since NH's release, people have done a lot of legwork to say that Tom Nook isn't a capitalist while the game shows him at his very worst. He owns the only general store in town. You're forced to use a phone that he modified and branded as his own. Buy Nook-branded furniture and merchandise at the self-serve kiosk in the town hall, a governmental building! There's no conflict of interest here!

But hey, if you're tired of being the landlord/business mogul's goon, you can also find work as a deluxe resort home designer for a company that also pays you in their special company currency that can only be used to buy their products instead of a real salary! Because that's what the Animal Crossing franchise needs! More vacation homes!!!

[shelivesingalaxies]

BE WARNED OF GRABFOOD.

Sharing my experience with GRABFOOD to warn you guys.

FYI

I made a food order recently through their app using pay via mastercard option.

They sent me a notification on the same app saying payment did not push through so I need to click on their message to process payment. If I don't, then I may not be allowed to order next time using the mastercard payment option.

So I processed it.

It ended up with a double debit, aka the amount was deducted twice from my account.

I already called my bank and they confirmed the amount was debited twice so I need to request Grab to issue a cancellation memo.

It has now been weeks that I have been going in circles with Grab Support Centre because they still would not issue a memo.

Honestly, it should be easy to check given that they too must have an SOA from the bank of transfer. But no, they would not.

I did my research and apparently, this happened to others too. The money went to grab and they would not return it.

So please be warned.

[shaftedbyshift]

Tony was shafted by shift.com

[adguy]

Starbucks Just Made a Change to Its Rewards Program, and It’s the 1 Thing No Company Should Ever Do.

[todayikilledmybestfriend]

I'm going to vent about #Google because I'm so tired of them.

When I started my own site in 2011 it was on Blogger. At some point we reviewed a comic that was co-written by an international Japanese music artist and Stan Lee. The Japanese artist whose name I don't remember tweeted the review and our traffic shot up, like a thousand fold.

Suddenly I was denied ad revenue by Google, which I thought was weird and didn't look into because at the time ads weren't my focus.

Years later the site #ComicBastards was doing well and we wanted to move into the video space so enter #YouTube and really the only reason to use YouTube is the ads. This is where I find out that I'm permanently blocked from ad revenue on Google.

I look into it and appeal it over and over and finally find out that they suspected I paid for traffic around the time that a international Japanese musician tweeted a review for the site... And I can't appeal.

It sours me on YouTube and Google. A lot.

Now to today's part of the story where I continue to be retaliated again by #Google. I buy the #PixelPro7 on the #PixelPass because you get a phone and everything #Google has to offer in one subscription. I'm enjoying it, the camera is the only reason to get the phone really, but I'm trying apps on the pass until I can't.

My phone tells me I don't have a pixel pass anymore and I'm like, what? Turns out the account I started with Google's partnership flagged Google as fraud because what they don't tell you is that the pixel pass is a separate charge. They supposedly email me, but if they did it went to spam. The bank didn't call me or tell me anything. Google who I bought the phone through didn't call me and only supposedly sent the two emails.

So I call, because I want the pass it's why I subscribed. I'm told they can't reinstate and I escalate the call and I'm told again, no they can't reinstate it. Which is weird right? I called the minute I found out about the issue and yet I can't have it reinstated? My money is not worry?

But really I feel like Google is still retaliating against me. Supposedly a supervisor is going to call me, but I've been told that two other times now and still haven't been called. Most likely I will sell the phone, take a loss on it and never use Google again. That's their aim with their customer service department who would lose nothing from reinstating my pass, but they won't. Google is terrible, YouTube is terrible. I can't wait until someone else disrupts their business model and we get a new platform that isn't terrible. @Google (probably not your real account) but any thoughts on why you retaliate against your customers and user base? # badcustomerservice

[kiramoore626]

12/09/22

Spent all day getting our car fixed. It’s a long story and I’m still pissed off, but it’s fixed and back home. Just let me say that’s one place that will never get my business again.

[meruz]

childhood friend reunion at the merch table

[averagegtenjoyer]

I honestly think shrink rays could be real if scientists would just lock the fuck in