#Automatic Call Distribution
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Understand Everything About Contact Center Software
Contact center software, a collection of programs, automates the major contact center suppliers. Businesses may benefit from contact center software in a variety of ways, including cost management, agent development, monitoring and improving the customer experience, and regulatory and legal compliance. The technology used in contact centers has advanced significantly over time and is typically…
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#Automatic Call Distribution#Call Recording#Computer Telephony Integration#Contact Center Software#Customer Collaboration
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Contact Center Software Market Share, Size, Future Demand, and Emerging Trends
Contact center software is a technology solution developed for managing all the conversations between agents and customers. It supports businesses in offering omnichannel customer service and customer relationship management. It also offers a unified view of all types of customer communications across various communication platforms such as social media, email, phone calls, SMS, and other messaging apps. Due to the increasing focus of companies on enhancing their engagement with customers, the contact center software market value is set to cross $102,751.5 million by 2030
There are two types of contact center software, relying on their hosting process. The on-premise solution is hosted on the local server of the business, and the internet hosts the cloud-based solution.
On-premise Contact Center Software
The on-premise solution can be deployed with the help of an experienced IT professional and the hosted partner. The contact center platform is hosted on the server of the company. Usually, there are limitations in accessing this tool outside the office premises.
Businesses that rely on on-premise solutions have to massively invest in the security features for customer data protection and alleviating cross-site scripting. Moreover, when the system is required to be upgraded with advanced features to offer team support, it needs to shut down the business operations.
Browse detailed report - Contact Center Software Market Analysis and Demand Forecast Report
Major Features of Contact Contact Center Software
Workforce Management: Contact center software offers ease in simplifying workforce management by providing shift schedules. It also takes care of planning, forecasting, and streamlining business operations for agents working globally.
Call Monitoring: Call center software facilitates managers, and supervisors in monitoring, routing, and even joining the live calls if required to intervene or talk to the customer. Several contact center solutions also offer automatic call distribution phone systems for determining the right agents who have picked up the call in the shortest time. Thus, the team spends their work hours attending to those calls that fall under their expertise.
Omnichannel Dashboard: A contact center software reflects all the incoming requests into one platform from various communication channels.
Performance Reporting: Performance reports are provided to measure the performance of the call center, through various metrics such as average hold time, handle time, and wait time.
Therefore, contact center software is increasingly adopted for improved customer experience led by easy operations of the contact center with reduced costs.
#Automatic Call Distribution#Call Recording#Computer Telephony Integration#Customer Collaboration#Dialer#Interactive Voice Response
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Things Everyone Should Know About Automatic Call Distribution (ACD)
When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automatically routed to them, and this is all thanks to the automatic call distribution mechanism. The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills. However, contact center owners and admins can make necessary changes to the distribution logic to increase the call processing efficiency of their teams.
Here is everything you need to know about Automatic Call Distribution.
How does Automatic Call Distribution Work?
The Automatic Call Distribution is designed to eliminate unnecessary call transfers, prevent extended customer hold times, and increase first-call resolution rates by automatically connecting customers to the agent most qualified to assist them with their specific issue. It relies on a routing engine that screens incoming calls based on pre-determined parameters. Based on the skills, customer data, real-time contact center performance, customer sentiment, and artificial intelligence (AI)-powered behavioral profiles, the engine automatically matches the customer to the correct agent in the least amount of time.
You may confuse ACD with another integral call center tool, i.e., the Intelligent Voice Response (IVR). While both are integral to business telecommunications and connect the users to the right department or contact center agent, the intent and mechanism is different. IVR uses guided responses from the user to connect them to the correct agent and allows the callers to solve their own issues over the phone. However, an ACD system can make use of inputs from an IVR to collect necessary information for the redirection.
Read more about the basics of IVR and its Importance in VoIP Communications.
The different factors on which an Automatic Call Distribution routes incoming calls are:
The dialed extension number (the caller is calling sales, support, or feedback extension)
Area code
Caller ID
Time of day
Client status (VIP, Premium, Regular)
Any IVR option selected
Database entry
Queue Statistics
Agent Availability
Agent Skills
The Call Distribution can be any of the following ways:
Sequential Call Distribution: The calls are distributed in a pre-defined order to all agents for every new call. If the first agent is busy, the call is forwarded to the next in sequence until an available agent attends to the call. This routing method is effective when the top agents are busy, and the callers need to be kept engaged.
Round-robin (Circular) Call Distribution: The next call is routed to the next in sequence after a previous call is attended. The call is directly connected to the available agent in this routing method as per the sequence. Only after the last agent has taken a call is the sequence repeated.
Uniform Call Distribution: The least active agent is forwarded the next call. This way, the workload is divided among the call agents and allows the calls to be distributed uniformly.
Simultaneous Call Distribution: The call is sent to all the agents, and the first one to answer handles the call. This is, however, effective when all your call agents are of the same skill level.
Time-based Call Distribution: The ACD in the contact center system uses the pre-input time availability of each call agent to determine the right call route. This is a great way to manage business calls when you have users calling from different geographical locations.
Score-based Call Distribution: Every call agent receives a score based on their call performance. These scores become the deciding factors and add weight to routing purposes. This way, lesser experienced agents and those starting out are exempted from attending high-priority calls.
Data-based Call Distribution: The ACD taps into the caller information from the CRM or other tools to determine which agent can better assist a specific caller. This call distribution method is profitable as the experienced call agents can easily manage to upsell or offer upgrades to the callers.
What are the Features to look for in an Automatic Call Distribution system?
Callback Scheduling
In a scenario where no call agents are currently available to take the call immediately, you can’t have your callers stay on hold for any longer than a minute without taking a chance of losing them forever. With automated callbacks, a caller doesn’t need to wait to get the best quality help. They often are presented with an option to select a preferred date and time for their callback.
Voicemail Notification
In addition to callback scheduling, having a voicemail in place is important. Callers can record a short message informing their pain points and the call agents can callback equipped with the correct information or solution. Features like voicemail notifications, voicemail-to-text, and voicemail-to-email ensure that call agents are on top of their communication.
Intelligent Call Queing
Your ACD would require a call queuing feature depending on the routing methods implemented. Call agents can view the calls they have in waiting and manage their call workflow to reduce the call churn accordingly. Admin can review the call queue history to add/remove agents to better manage call traffic. Call agents can add VIP or blacklist tags to prioritize certain calls.
Call Monitoring
Call monitoring is vital to improve the agent training process and allow managers to assist agents in real time. In addition, to listen ongoing calls, managers can ‘barge’ in when the call might derail to offer instant support and a higher level of customer assistance.
3rd Party Integrations
Businesses already use multiple business software programs for everyday operations. You simplify the communication process by allowing integrations with your CRM, IVR system, email marketing platform, and your agents don’t need to spend time learning new systems.
The Benefits of Automatic Call Distribution
Having highly customizable call paths and call routing options doesn’t just help to prevent call center agent burnout and increase efficiency.
Additional automatic call distribution benefits include:
Streamlines communication
Higher first call resolution rates
Lowers operating costs
Improves customer experience and higher customer satisfaction rates
Fully optimizes workforce
Faster customer resolution times
Fewer lost customer support tickets and requests
Shorter hold times for customers
Increases employee flexibility/empower the remote workforce
More personalized customer experience thanks to CRM integration
Wrapping Up
Automatic Call Distribution systems offer contact centers with a wide range of features that can easily boost agent productivity and customer satisfaction. Yet, they are not an autonomous tool and needs to be connected to your contact center software to function. Alternatively, you can go for a solution that offers ACD as one of its core features, such as the contact center solution developed by Vindaloo Softtech.
#ACD in contact center system#ACD systems#Automatic Call Distribution#contact center#contact center software#Contact Center Solutions#telecommunication
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Contact Center Software Improves Customer Service Quality
With the modern trends in communication technology, contact center solutions have become more advanced than ever. They have developed into a fully functional tool for enriching customer service. Because of their flexible and scalable approach, businesses can manage their operations on one platform at a relatively lower cost. Here are some examples of how contact center software enhances customer experiences.
Ensures quicker resolution with call routing
The call routing feature works as a call management tool to direct calls to relevant agents for quicker resolution. Skill-based routing is one of the most effective call-routing strategies. It allows the routing of incoming calls to a particular agent or group of agents with relevant skills for serving customers more effectively. It also helps in improving the first call resolution (FCR) rate.
Reduces waiting time through the ACD system
Automatic Call Distribution or ACD is a contact center feature that automatically routes incoming calls to an organization’s specific agent or department. Since this feature streamlines queue management, it reduces customer waiting times as well as lowers the call abandonment rate.
Delivers consistent service with omnichannel communication
49% of today’s tech-savvy customers expect brand support and service through three to five channels, including websites, social media, and more. Omnichannel capabilities help businesses to merge all of their communication channels into a single platform and maintain a high level of customer service. This feature allows agents to quickly resolve customer queries and consistently deliver customer service despite interruptions such as call dropouts or network disturbances.
Creates personalized experience with CRM integration
A CRM gathers customer information through their interactions with the business. With the integration of CRM into the contact center, software agents can access customer data to understand them better before answering or picking up the call. It prepares agents for the conversation and accelerates the resolution process while raising customer satisfaction.
Empowers strategic decision-making through data analytics
With the help of an omnichannel enterprise contact center solution, data from all communication channels can be easily integrated into one place. It helps in enhancing both corporate operations and customer service experiences. For example, contact center agents can utilize customer profiling to ultimately assist customers in a more personalized way.
Implements self-service capabilities with IVR
Interactive voice response (IVR) systems use speech recognition technology to identify, classify, and direct callers to the most appropriate agent. Customers can utilize the systems by entering their names and other details to make payments or obtain self-service. This saves their time and enhances the overall customer support experience.
Drive efficiency through workflow automation
The contact center software automates repetitive operations such as data entry, follow-up call scheduling, contact management, and more to streamline daily operations. This enhances accuracy and prevents agents from being overworked. It also lets them effectively focus and concentrate on their primary responsibility of offering great customer service.
Utilize the capabilities of business contact center solution
Contact center software offers a plethora of benefits for companies to improve revenue generation. The company can manage a large volume of incoming calls while providing a great customer experience due to the sophisticated capabilities of call center solutions. A firm can guarantee brand voice consistency over all communication channels by using omnichannel contact center software. With the assistance of industry-leading call center solutions, businesses can provide their clients with highly customized customer support. It has a wide range of call operation features that encourage proactive client involvement, increasing the likelihood that customers will be satisfied.
Are you looking for the best contact center software to enhance your customer service quality? AC InfoSoft offers different call center solutions with powerful features and functionalities. To learn more about these contact center solutions, please visit https://www.acinfosoft.com/call-center-solutions/
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ACD Complete Information: Understanding Automatic Call Distribution Systems
In today's fast-paced business world, efficient communication and customer service are paramount. For companies that handle a high volume of incoming calls, an Automatic Call Distribution (ACD) system is a valuable tool. ACD is a sophisticated telephony system that streamlines call handling, improves customer service, and enhances overall productivity. In this comprehensive article, we will delve into the ins and outs of ACD, exploring its functionalities, benefits, and implementation across various industries. Read More
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"it's 2024 antisemitism isn't a problem anymore you just want to be oppressed."
here's a non-exhaustive list of antisemitic incidents, attacks, and pogroms during my lifetime. if you're not jewish, i am guilting you into reading this entire list. i really do not care if it takes forever or makes you feel bad. read it.
1993
state farm settles a $30mil lawsuit after it was revealed that state farm kept a list of prominent jewish lawyers referred to within state farm as "the jewish lawyers list" where any claims made by those attorneys were automatically forwarded to state farm's fraud unit, purely on the basis of the attorney's jewish identity. state farm employees testified confirming the list had been used to discriminate against ethnic minorities.
1994
four days after the cave of patriarchs massacre, a man shot at a van full of jewish students, killing one and injuring three others. he is reported to have shouted "kill the jews" as revenge for the cave of patriarchs massacre.
a white supremacist fired ten rounds at a synagogue in eugene, oregon.
a jewish community center in buenos aires, argentina was bombed, killing 85 people and injuring 300.
1995
a japanese magazine ran an article that stated "the 'holocaust' is a fabrication. there were no execution gas chambers in auschwitz or in any other concentration camp. today, what are displaced as 'gas chambers' at the remaints of the auschwitz camp in poland are a post-war fabrication by the polish communist regime or by the soviet union, which controlled the country. not once, neither at auschwitz nor in any territory controlled by the germans during the second world war, was there 'mass murder of jews' in 'gas chambers'."
1996
in turkey, an islamic preacher distributed thousands of copies of a book called "the holocaust lie."
1997
jean-marie le pen was convicted and fined for remarks minimizing the holocaust, and then accused the president of france of being "on the payroll of jewish organizations, and particularly of b'nai b'rith."
1998
osama bin laden stated that israel's ultimate goal was to annex the arabian peninsula and the middle east and enslave its peoples. he claimed that the us state department and department of defense were controlled by jews for the sole purpose of serving israel's goals. he also claimed that israeli jews controlled the governments of the us and uk, directing them to kill as many muslims as they could.
1999
iran arrested 13 iranian jews, accusing them of being spies for israel, including a 16 year old boy. ten of them were sentenced to 4-13 years in prison, and eventually when they were freed they left iran for israel.
a man was arrested in paris for attacking a bartender because he "believed she was jewish."
several synagogues in sacramento were set on fire by a group of eight or nine men.
a man shot and killed one person and injured five at a jewish community center in los angeles.
2000
a man broke into a jewish woman's house, shot and killed her, then set her house on fire. he then drove to the synagogue where she was a member and fired into the windows of the synagogue, then exited his car and spray-painted two red swastikas on the building. he drove to another synagogue where he shot and shattered the synagogue's glass windows.
on yom kippur, two molotov cocktails were thrown at a synagogue.
a synagogue in syracuse, new york was set on fire by a man who reportedly yelled "i did this for you, god!"
a sukkah was destroyed at a synagogue in st. paul, minnesota.
a synagogue in harrisburg, pennsylvania was set on fire before yom kippur.
during the 2000 presidential election, lee alcorn, president of the dallas naacp branch, criticized al gore's selection of senator joe lieberman for his vice-presidential candidate because lieberman was jewish. alcorn said "if we get a jew person, then what i'm wondering is, i mean, what is this movement for, you know? does it have anything to do with the failed peace talks?" ... "so i think we need to be very suspicious of any kind of partnerships between the jews at that kind of level because we know that their interest primarily has to do with money and these kinds of things."
2001
in belgium, the vice president of one of the country's largest parties gave an interview on dutch tv where he cast doubt over the number of jews murdered by the nazis during the holocaust. in the same interview he questioned the scale of the nazis' use of gas chambers and the authenticity of anne frank's diary.
2002
osama bin laden stated in a letter that jews controlled the civilian media outlets, politics, and economic institutions of the united states.
a synagogue was set on fire in toronto, ontario, canada.
men rammed two cars through the courtyard gates of a synagogue in lyon, france, then rammed one of the cars into the prayer hall before setting the vehicles on fire. eyewitnesses reported seeing between 12 and 15 attackers. this was the first of a series of attacks on jewish targets in france in a single week - which coincided with passover - including at least five other synagogues.
a synagogue in marseille, france was burned to the ground.
a synagogue in strasbourg was set on fire.
a synagogue in paris was firebombed.
"richard nixon tapes" were declassified, which confirmed that billy graham, a famous evangelist and civil rights advocate, had agreed with nixon that jews controll the american media, calling it a "stranglehold."
a synagogue in tunisia was bombed, killing 20 and injuring 30.
a gunman opened fire at the airline ticket counter of el al, israel's national airline, at the la international airport. two people were killed and four were injured. federal investigators concluded that the gunman had hoped to influence us government policy in favor of palestinians and that the incident was a terror attack.
in an interview for a french magazine, a french actor, comedian, and activist dieudonne m'bala m'bala described "the jews" as "a sect, a fraud, which is the worst of all because it was the first."
white supremacists planned to bomb a series of institutions and people associated with the black and jewish communities. targets included the united states holocaust museum, the new england holocaust memorial, and steven spielberg.
2003
terrorists attempted to bomb a jewish cemetery, and succeeded in bombing a jewish community center and jewish-owned italian restaurant in morocco. 45 people in total were killed.
a molotov cocktail was thrown through the windows of a synagogue in los angeles, california.
the prime minister of malaysia drew a standing ovation for his speech. an excerpt: "[muslims] are actually very strong. 1.3 billion people cannot be simply wiped out. the nazis killed 6 million jews out of 12 million. but today the jews rule this world by proxy. they get others to fight and die for them. they invented socialism, communism, human rights and democracy so that persecuting them would appear to be wrong so they may enjoy equal rights with others. with these they have now gained control over the most powerful countries. and they, this tiny community, have become a world power."
two synagogues in turkey were bombed, killing 55 and injuring over 750.
2004
romania officially denied the holocaust occurred on its territory up until 2004.
the film 'the passion of the christ' was released, causing backlash against the jewish community for protesting the antisemitic tones of the movie.
a jewish school library was firebombed in montreal, quebec, canada.
jewish cemeteries were defaced with swastikas and a funeral home set on fire in wellington new zealand.
2005
m'bala claimed during a press conference that the central council of french jews was a "mafia" that had "total control over french policy exercise", called the commemoration of the holocaust "memorial pornography" and claimed that the "zionists of the centre national de la cinematographie" which "control french cinema" prevented him from making a film about the slave trade.
the muslim brotherhood leader denounced what he called "the myth of the holocaust" in defending iranian president's denial of the holocaust.
a polish radio station during the polish election promoted antisemitic views, including denial of the jedwabne pogrom. their support of right-wing conservative law and justice party is considered a major factor in their electoral victory.
a group of 15 members of the state duma of russia demanded that judaism and jewish orgqanizations be banned from the country. 500 prominent russians demanded that the state prosecutor investigate ancient jewish texts as "anti-russian" and ban judaism.
islamic extremists planned to bomb a number of synagogues and an israeli consulate in california.
iranian president denied the holocaust during a speech in zahedan. "they have invented a myth that jews were massacred and palce this above god, religions and the prophets." he suggested that if the holocaust had occurred, that it was the responsibility of europeans to offer up territory to the jews.
2006
a man stabbed nine people at a synagogue in russia.
the iranian state-sponsored "international conference to review the global vision of the holocaust" opened, with its focus being to question the facts of the holocaust. the iranian foreign ministry spokesperson stated "the holocaust is not a sacred issue that one can't touch. i have visited the nazi camps in eastern europe. i think it is exaggerated."
mel gibson was arrested for a dui, and reportedly yelled at the police officer, "fucking jews... the jews are responsible for all the wars in the world. are you a jew?"
m'bala was fined for defamation after calling a prominent jewish tv presenter a "secret donor of the child-murdering israeli army."
ilan halimi, a french moroccan jew, was kidnapped, tortured, and murdered. he was dumped on the side of the road, 80% of his body covered in burns, and died from his injuries on his way to the hospital. the kisnappers thought halimi was wealthy because he came from a jewish family, and the gang confessed that they believed all jews to be rich which motivated them to target several jews. the halimi family reports being told that if they could not raise the money for the ransom then they should get it from the jewish community.
a man targeted the jewish federation of seattle when the organization showed up in search results after he typed the phrase "something jewish" into a search engine. he forced his way through the building's security door with several guns, a knife, and ammunition, taking a 14 year old girl as a hostage. he is reported to have said "i'm only doing this for a statement" and "i'm a muslim american; i'm angry at israel" before the shooting spree began. he then took a pregnant woman hostage, saying "now since you don't know how to... listen, now you're the hostage, and i don't give a fuck if i kill you or your baby." the woman reported him stating "that he was a muslim, and this was his personal statement against jews and the bush administration for giving money to jews, and for us jews for giving money to israel, about hozbollah, the war in iraq, and he wanted to talk to cnn."
2007
holocaust survivor elie wiesel was attacked by a holocaust denier in san francisco.
jewish professor elizabeth midlarsky had a swastika spray painted on her office door.
2008 - gaza war
a leading member of hamas made a statement that israelis "have legitimized the murder of their own children by killing the children of palestine... they have legitimized the killing of their people all over the world by killing our people."
a belgian jewish magazine received a dozen death threats on its website, including a threat to carry out a suicide attack to "avenge the suffering of the palestinians."
protestors in indonesia shut down the country's only synagogue, threatening to drive out the country's jews. they stated that "if israel refuses to stop its attacks and oppression of the palestinian people, we don't need to defend [the synagogue's' presence here." the synagogue has been shuttered since.
a man sent a letter threatening to bo b the ida crown jewish academy in chicago. the letter said that explosives would be set off around the school unless violence in gaza stopped by january 15 2009.
south african deputy foreign minister was quoted saying "[jews] in fact control [america], no matter which government comes into power, whether republican or democratic, whether barack obama or george bush... the control of america, just like the control of most western countries, is in the hands of jewish money and if jewish money controls their country then you cannot expect anything else." she later claimed she "conflated zionist pressure with jewish influence."
antisemitic graffiti, including swastikas, appeared all over turkey. a sign was put up at the door of a civic group's office saying "jews cannot enter, dogs can." anti-jewish articles began appearing in turkish newspapers, and there were several hundred documented examples of antisemitic messages. as a result, turkish jewish immigration to israel increased.
in yemen, jews experienced verbal and physical harassment. jewish children were injured, one seriously, when muslim students threw stones at them. anti-israel protestors also attacked several jewish homes, smashing windows and pelting them with rocks, and injuring at least one jewish residence. a yemeni jewish family was extricated from yemen to israel after suffering continuous antisemitic attacks and death threats. a grenade was also thrown into the courtyard of the family's home in raydah.
a molotov cocktail was thrown. at a synagogue in brussels. rocks and other objects were thrown at a jewish school. a jewish home was the subject of arson. afterwards, hundreds of protestors tried to march toward the jewish neighborhood but were held off by police.
a man opened fire on three israeli cosmetics salesmen and two customers in a shopping mall. the shooting, which followed a period of harassment against the cosmetic stand, resulted in two israelis being hit by the shots. the perpatrator explained that he was motivated by the middle east situation.
sixty-six antisemitic incidents were reported in france, home to europe's largest muslim and jewish populations. numerous synagogues were attacked with petrol bombs and damaged in various towns. a car was rammed into the gates of a synagogue in toulouse and set on fire. a petrol bomb was thrown at a synagogue which set fire to an adjacent jewish restaurant. offensive graffiti was also sprayed on synagogues throughout the country. in paris, a rabbi's car was torched, a. jewish student was attacked and stabbed four times, and a 15-year old girl was assaulted by a gang.
a jewish community in germany was daubed and later stoned, and the central council of jews in german reported a significant increase in the number of hate mails and death threats during the conflict.
synagogues in multiple cities in greece were vandalized and suffered arson attacks. in athens, the walls of a jewish cemetery were sprayed with antisemitic graffiti "jews israelites murderers." neo-nazi slogans like "ax and fire to the jewish dogs" were used at anti-israel protests. a monument commemorating the murder of greek jews was vandalized with slogans like "greece - palestine no jew will remain." a seminar at the jewish museum of thessaloniki was cancelled after receiving threats, and the leftist parliamentary party of coalition of the radical left declined to attend the greek national day of remembrance of holocaust heroes and martyrs because of the attendance of the israeli ambassador. in ioannina the local jewish cemetery was vandalized with several tombs broken. the corfu synagogue was vandalized with graffiti such as "shit on israel" "jews nazis" and "murderers." the shoah memorial was also vandalized with graffiti regarding gaza. in larisa both grouns from the extreme right and extreme left targeted the local community. leftist and palestinian demonstrators attempted to vandalize the synagogue during a march, while later the same day groups linked to neo-nazi groups vandalized the shoah monyment and organized protests in front of the synagogue asking for the expulsion of jews from larisa. jews were attacked as "christ killers" and "smelling of blood" "they are the worst thing of the 20th century" and an eminent member of the greek orthodox church spoke of "zionist monsters with sharp claws" and "jews puhished for killing christ" and being "god killers."
italian trade union flaica-cub issued a call to boycott jewish-owned shops in rome in protest at the israeli offensive. it was condemned as antisemitic and reminiscent of the italian race laws under fascism in the 1930s.
a molotov cocktail was thrown at a jewish owned building in amsterdam following an attempted arson of a jewish institution in arnhem. a synagogue and jewish owned building were targeted by stoning. at an anti-israel demonstration in utrecht, some demonstrators shouted "hamass, hamas, jews to the gas."
during the 2009 oslo riots, the largest anti-jewish riots in norwegian history, muslim youth attacked the israeli embassy and yelled anti-jewish slogans in arabic, including "death to the jews" "kill the jews" and "slaughter the jews." in one incident, young men beat a 73 year old man who was carrying an israeli flag while shouting "bloody jew - get him!" they only stopped attacking him when they realized he was not jewish.
a jewish burial chapel in sweden was the target of an arson attack and a jewish centor was set on fire twice in three days.
there were approximately 225 recorded antisemitic incidents in the uk during the war. synagogues were firebombed, jews received verbal and digital abuse, and a gang tried to force their way into jewish restaurants and shops, specifically focusing on the london jewish family centre. a jewish motorist was also dragged from his car and assaulted. antisemitic graffiti with slogans including "kill jews" "jews are scumbags" and "jihad 4 israel" were sprayed in jewish areas across london and manchester.
a molotov cocktail was thrown at a tample in chicago, and in lincolnwood a synagogue's glass doors were shattered by a brick and "free palestine" and "death to israel" were spraypainted on the building. a jewish preschool in california was graffitied with swastikas and antisemitic messages.
argentinian jews wearing kippot were physically attacked on public buses and jewish cemetaries were defaced. a gang attacked argentinian jews near the israeli embassy in buenos aires.
in bolivia, vandals removed a star of david from a monument from the plaza israel and started spraypainting "plaza palestina" on jewish murals.
during shabbat, the caracas synagogue, venezuela's oldest synagogue, was defaced with "property of islam", and an armed gang of 15 unidentified people broke in and the security guards were bound and gagged while the gang destroyed the offices and the repository where the holy books were stored. they daubed the walls with antisemitic and anti-israel graffiti that called for jews to be expelled from the country, and also stole a database that listed jews who lived in venezuela.
2008 - cont
the harvard crimson school paper ran a paid holocaust denial ad.
a chabad house in mumbai was taken over by two attackers and several residents were held hostage. a rabbi and his wife, who was six months pregnant, were murdered with four other hostages in the house by the attackers. according to radio transmissions, the attackers "would be told by their handlers in pakistan that the lives of jews were worth 50 times those of non jews." injuries on some of the bodies indicated that they may have been tortured.
2009
hamas refused to allow palestinian children to learn about the holocaust, which it called "a lie invented by the zionists" and referred to holocaust education as a "war crime."
an irish journalist claimed "there was no holocaust... and six million jews were not murdered by the third reich. these two statements of mine are irrefutable truths."
tapes were released in which billy graham is heard in conversation with richard nixon referring to jews as "the synagogue of satan."
four men were arrested in new york in connection with a plot to blow up two synagogues in the bronx.
a neo nazi entered the united states holocaust memorial museum in washington dc and shot and fatally wounded a security officer.
2010
the last surviving romaniote synagogue in greece was targeted for an arson attack.
a synagogue in cairo, egypt was bombed.
a synagogue in sweden was attacked with explosives.
2011
six jewish institutions were attacked by vandals in montreal, including four synagogues and a school.
j.z. knight stated "fuck god's chosen people! i think they have earned enough cash to have paid their way out of the goddamned gas chambers by now."
the manhattan terrorism plot to bomb various targets in manhattan, including a synagogue.
2012
a man killed four jews, including three children, outside a school in toulouse, france.
a synagogue in sweden was attacked with an explosive decide, shattering a window.
2013
alice walker expressed appreciation for the works of antisemitic conspiracy theorist david icke. she said that icke's book "human race get off your knees" would be her choice if she could have only one book. the book promotes the theory that the earth is ruled by shapeshifting reptilian humanoids and "rothschild zionists."
louis farrakhan delivered an antisemitic speech, referring to jews as "satanic jews" and "the synagogue of satan", controlling america's government and other sectors, reportedly saying that president obama "surrounded himself with satan... members of the jewish community." farrakhan also said that the jewish people "have mastered the civilization now, but they've mastered it in evil... who's the owner of hollywood that creates images and makes the people think that what is created on screen is the way we should live? that's satan... satan has devoured so much of humanity. ... the people that own hollywood are the same people that control your press, the same people that control your media, the same people who are the publishers, the same people who are the distributors, the same synagogue of satan, and they put you before the world in this disgraceful manner. ... jesus was the last hope for the jewish people but they rejected him. they are now in control of the media and the airwaves, gaining access to the 'sacred territory' which is in the minds of the people."
the supreme leader of iran grand ayatollah ali khamenei questioned the validity of the holocaust, saying "the holocaust is an event whose reality is uncertain and if it has happened, it's uncertain how it has happened."
2014
kkk leader killed three non jewish people at a jewish community center and jewish retirement home in kansas, the day before passover.
residents of a village in spain called "castrillo matajudios" ("jew-killer camp") since 1627 voted to change the name of the village.
2015
four jews were killed when a gunman attacked a kosher supermarket in paris where the gunman held 15 other hostages and demanded that the kouachi brothers not be harmed.
iran organized the international holocaust cartoon competition, a competition in which artists were encouraged to submit cartoons on the theme of holocaust denial.
louis farrakhan accused jews of involvement in sept 11 attacks.
swastikas were spraypainted on a jewish fraternity at uc davis on the 70th anniversary of the liberation of auschwitz.
a french settlement named "la mort aux juifs" or "death to jews" finally changed its name after a denied attempt in 1992.
a synagogue in copenhagen was taken by a gunman during a bat mitzvah celebration where one jewish man on security duty was killed.
stanford university student senate candidate molly horwitz was asked by a student group how being jewish would affect her decision-making.
two synagogues and a jewish neighborhood in san antonio, texas were vandalized with antisemitic graffiti.
2016
natasha waldorf of alameda was subjected to two boys sending her text messages that included antisemitic slurs, two other students joked about the holocaust and when she confronted them they told her that "hitler should have finished the job."
the campus chapter of students for justice in palestine at the university of california irvine was sanctioned because they disrupted a program hosted by a jewish campus group and intimidated jewish students.
2017
alice walker published a poem on her blog titled "it is our (frightful) duty to study the talmud", recommending that the reader should start with youtube to learn about the evils of the talmud.
a huge wave of threats, including bomb threats, were made against jewish community centers and other institutions in the united states around the high holy days.
sarah halimi was murdered in paris.
the chicago dyke march organizers singled out and approached a group of women carrying jewish pride flags and began to question them on their political stance in regards to zionism and israel, and then expelled them from the event. the organizers attributed the reasoning to the star of david on the flag as a "zionist expression." the organization's twitter account also used the phrase "zio tears" in a now deleted tweet. "zio" is a slur originated by david duke.
the new england holocaust memorial was smashed with a rock.
in ukraine, the space of synagogues holocaust memorial display was vandalized by neo nazis.
the chairpersons of the chicago slutwalk wrote, "we still stand behind dyke march chicago's decision to remove the zionist contingent from their event, and we won't allow zionist displays at ours." the organizers made the following declaration about the star of david: "its connections to the oppression enacted by israel is too strong for it to be neutral."
a jewish cemetery in missouri was vandalized.
the unite the right rally took place in charlottesville, virginia, where white nationalists chanted slogans like "blood and soil" "jews will not replace us" "the goyim know" "the jewish media is going down."
a synagogue in sweden was firebombed.
2018
trayon white, an american politician, posted a video to his official facebook page showing snow flurries following, and alluding to the rothschild family conspiring to manipulate the weather.
an israeli man wearing a yarmulke was attacked in berlin; the attacker reportedly beat him with a belt and shouted "yehudi" ("jew")
tamika mallory, an american activist and one of the organizers of the womens march, attended an antisemitic speech by louis farrakhan, a figure she had previously refused to denounce. during the three hour speech, farrakhan claimed that "the powerful jews are my enemy" "the jews have control over agencies of those angencies of government" like the fbi, thta jews are "the mother and father of apartheid" and that jews are responsible for "degenerate behavior in hollywood turning men into women and women into men."
a republican candidate for senate in california openly called for a united states "free from jews."
11 people were murdered at the tree of life synagogue. on social media, several people made the claim that they "should not be mourned if they were zionists."
2019
belgium outlawed kosher slaughter.
rep ilhan omar tweeted an allegation that american support for israel was rooted in money spent by pro israel lobbying organizations.
several mps quit the labor party under jeremy corbyn citing "culture of extreme antisemitism and intolerance."
a subway poster in brooklyn with a picture of ruth bader ginsburg was valdalized with the writing "die jew bitch" and a swastika.
multiple violent attacks occured in brooklyn.
a synagogue in turkey is attacked with a molotov cocktail.
one person was killed and three were injured during a shooting at a passover seder in california.
a synagogue was attacked by a lone shooter in germany.
a kosher grocery store in jersey city, new jersey was attacked and five people were killed.
jersey city mayor steve fullop said a trustee of the jersey city board of education should resign in the wake of her comment after the above shooting about "jew brutes" that according to her have "threatened, intimidated, and harassed" black residents. the trustee asked whether the public is "brave enough" to listen to the shooters' message, and said the local rabbis were selling body parts. she remained on the board until 2022.
a jewish elder was killed and four others were injured at the home of a hasidic rabbi during hanukkah in new york.
2020
the tomb of esther and mordechai in iran was subjected to an arson attack.
the jewish center at the unitersity of delaware was subjected to an arson attack.
six igbo synagogues in nigeria were razed by soldiers, and at least 50 people were killed.
a synagogue in portland was subjected to an arson attack.
2021
george washington university's chapter of tau kappa epsilon fraternity reported that their house was broken into and vandalized, and their sefer torah destroyed.
2022
four hostages were taken at a synagogue in colleyville, texas. the attacker believed that the rabbi could call another rabbi in new york and secure the release of aafia siddiqui, a pakistani operative imprisoned for attempted murder and other crimes. siddiqui tried to dismiss her lawyers on the grounds that they were jewish. she said the case against her was a jewish conspiracy theory, demanded that no jews be allowed on the jury, and that all prospective jurors be dna tested and excluded from the jury at her trial if they had "zionist or israeli" dna. she wrote a letter to president obama, asserting, "study the history of the jews. they have always back-stabbed everyone who has taken pity on them and make the fatal error of giving them shelter... and it is this cruel, ungrateful back-stabbing of the jews that has caused them to be mercilessly expelled from wherever they gain strength. this is why 'holocausts' keep happening to them repeatedly! if they would only learn to be grateful and change their behavior!"
kanye west states that he "likes hitler" and is a "nazi." he still occasionally goes on an antisemitic twitter bender.
2023-2024 - current war
in october, an egyptian police officer shot and killed two israeli tourists and an egyptial tour guide in alexandria.
a jewish man walking to synagogue in johannesburg was accosted by a male jogger screaming antisemitic insults at him. the jogger then assaulted the man, knocked him over, and kicked and punched him while he lay on the ground.
a jewish cricket player was stripped of the captaincy by cricket south africa, claimed to have been a measure to reduce protests at the world cup.
a synagogue in tunisia was severely damaged during anti-israel riots with hundreds of people filmed setting fire to the building.
in armenia, unknown assailants set fire to a synagogue in yerevan and disseminated the arson attack on social media.
the associated press noted a rise in antisemitism on chinese social media. an israeli employee of the israeli embasee in beijing was stabbed and injured on october 13.
a 16 year old in australia was arrested after planning to attack a synagogue in vienna.
gravestones in belgium were damaged and many stars of david were stolen from a cemetery. only the jewish section was vandalized.
danish police arrested at least four operatives who were planning attacks on jewish or israeli targets in denmark.
in paris, stars of david were painted on multipe spots on several building fronts in a southern district. similar tags appeared over the weekend in other suburbs. antisemitic chants were filmed on the paris metro, "fuck the jews and fuck your mother, long live palestine. we are nazis and proud of it." a woman in lyon was stabbed and a swastika was graffitied on her home.
overall, french jews have noted a huge increase in antisemitism, with a surge of 1200% since october 7.
in berlin, the houses of several jews were marked with a star of david. two molotov cocktails were thrown at a synagogue.
israeli students in riga, latvia reported receiving hate texts and threats from other students.
lectures on the holocaust at utrecht university of applied sciences in the netherlands were postponed indefinitely.
a norwegian medical student at a rally in warsaw was pictured holding a poster of the flag of israel in a trash can alongside the text "keep the world clean." far right polish lawmaker grzegorz braun used a fire extinguisher on a lit menorah and removed it from the wall during a hanukkah celebration, saying "there can be no pace for the acts of this racist, tribal, wild talmudic cult."
residents of dagestan gathered near the flamingo hotel after reports that refugees from israel were being accomodated there. the protesters demanded that all hotel residents come to the windows to look at them. when the guests did not do this, stones were thrown into the building. the residents demanded to check the basements and let them into the hotel. police arrived and allowed protestors to check the hotel to make sure it was "jew free", and after this a message was posted outside the hotel that jews were prohibited from entering.
an antisemitic ralley was held in cherkessk, demanding the "eviction of ethnic jews."
a local jewish religious national-cultural community center under construction was set on fire in nalchik with the attackers writing "death to the yahuds" on the wall.
a mob stormed the uytash airport in dagestan after the arrival of a red wings flight from tel aviv. messages spread on telegram that a direct flight from israel was arriving, with calls to come to the airport and prevent the plane from landing. dozens of protestors stormed the airport and reached the runway, some of whom managed to climb up onto the plane's wings. 20 people were injured, two of whom were seriously injured. there are reports from passengers of rioters checking cars going to and from the airport for jews.
a synagogue in melillah, a spanish enclave in north africa, was attacked by a mob chanting "murderous israel" while waving palestinian flags.
pro palestinian demonstrators burned an israeli flag and chanted "bomb israel" outside a synagogue in. sweden.
i have to break up the sections because tumblr apparently has a character limit.
multiple cases of antisemitism were reported by students at concordia university with jewish students facing verbal and physical threats from both other students and faculty members. footage of a professor yanise arab shouting at jewish concordia students to "go back to poland, sharmuta (whore)" went viral alongside another video of a student using the slur "kike."
two jewish schools in montreal were targeted with gunfire overnight, and one was struck with gunfire a second time a few days later.
a jewish community center in montreal was attacked with a molotov cocktail.
jewish students and teachers of the peel district school board reported antisemitism and violent threats, including a teacher posting "jews are the problem" in a private facebook group.
a sukkah at caltech was vandalized with anti-israel graffiti. a man threw rocks through the glass doors of a synagogue and cafe in fresno, the second with a note reading "all jewish businesses will be targeted."
at columbia university, a woman assaulted an israeli man with a stick after he confronted her for ripping down posters with pictures and information abuot kidnapped israelis.
a man was arrested for sending threatening emails to a. synagogue in charlotte, north carolina.
a man in new york's grand central terminal punched a woman in the face and told her it was because she was jewish.
seven members of "white lives matter" california held a demonstration, holding up signs reading "no more wars for i$rael."
professor russell rickford spoke at a rally, saying he had found hamas's attack "exhilarating."
the illinois comptroller's office fired one of its lawyers, sarah chowdhurt, over antisemitic remarks she made on the instagram of another lawyer who is jewish.
a building next to a jewish fraternity at upenn was vandalized with antisemitic graffiti reading "the jews r nazis."
a man broke into a jewish family's home in los angeles, yelling "free palestine" and "kill jews."
threats against the jewish community at cornell university were posted online, threatening to shoot rape, and murder jewish students and encouraging violence against them.
paul kessler, an elderly jewish man, was killed at a rally after being struck in the head by a megaphone by a pro palestine protester, causing him to fall.
a woman was arrested after ramming her car into a black hebrew israelite school in indiana, mistakenly believing it to be an "israel school."
a man fired two rounds from a shotgun into the air outside a synagogue in albany and made threatening statements. he is alleged to have said "free palestine" at some point during the attack.
a game between the girls' varsity teams from the leffell school and roosevelt high school early college studies in yonkers was stopped when roosevelt students began to hurl antisemitic slurs at leffell students, with one yelling "i support hamas, you fucking jew", and during the third quarter became aggressive and violent during the play resulting in injuries of leffell's players.
participants in a pro-palestine rally in sydney changed "gas the jews", and several individuals in melbourne made death threats against jews, one group harassing a rabbi and his son, and another asking where to find jews, saying they were "hunting for jews."
a man in new south wales threatened to kill four jewish teenagers in a car with an israeli flag draped on it.
neo nazis marched in melbourne, displaying a banner reading "expose jewish power" and distributing neo nazi literature.
a sydney jewish man was verbally abused for wearing a kippah.
pro palestine graffiti was spray painted on the fence of a synagogue in auckland, and an unsuccessful attempt was made to set the property on fire. google maps had mistakenly listed the property as the local israeli consulate.
new zealand jews report a surge in antisemitic threats.
in new zealand, one child was physically assaulted and another had a swastika and a star of david drawn side by side on their school shirt. children were greeted by their peers with nazi salutes, being called "dirty jews", being told "jews control the world", and jokes about jews being gassed, and the blood libel claim that jews "chop off babies heads."
the us and israeli embassies in buenos aires received bomb threats via email, including one which said "jews we are going. tokill you all."
three people were arrested under suspicion of planning an attack on the maccabiah games.
brazilian authorities arrested two suspects in a. hezbollah backed terror plot to attack synagogues and other jewish targets in the country.
a column on the israeli embassy on colombia was vandalized with a swastika, start of david, and the word "terror" in hebrew.
if you made it to the bottom of this list and actually read everything, reblog with the tag "heard." that's really it. i just want to know that people hear us begging for people to speak up.
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Developing a Chatbot from Scratch: A Hands-On Approach
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Call Center Many Owers Used to This Software
Call Assist is a call barging software designed to help businesses improve their customer service and sales performance. The software allows agents to seamlessly join and assist other agents on ongoing calls, enabling them to provide immediate support and resolution. Request for Demo - https://www.vert-age.com/try-free-demo Content Writer & SEO - Jai All right reserved - Vert Age
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Info time: Diabetes and related issues [this is long but I highly suggest reading]
Do you ever see something and you go "that doesn't sound right, but I don't know enough about diabetes to dispute it"? Well, I can help you there. I can help you know enough about diabetes to dispute it if need be. Especially because well, there are seemingly a lot of scams going around where people claim to be diabetic [in my experience it's maybe 3 scammers that just remake] and the information is not very correct in most cases. Not to mention this type of scam pisses me off because I am in fact diabetic, and not only are people preying off of others' lack of information about the chronic condition, but it's also trivializing a serious lifelong condition that can be fatal. If you have now or have lost a loved one to diabetes complications, you are already aware of how dangerous it can be as well as how dangerous misinformation is as well.
What is diabetes? Diabetes is a chronic condition related to the endocrine system- the pancreas specifically. However, if complications get serious enough other parts of the body will be affected. In type 2 diabetes, the body's cells have become resistant to insulin, which is a hormone produced by the pancreas that allows cells to use glucose from the blood- your body's energy it needs to function. When someone is 'type 2', the food that person is eating is not able to fuel them, regardless of caloric content. Glucose is commonly called "blood sugar". It's a type of sugar that is processed and then transported via the circulatory system to your cells where it's needed. With type 1 diabetes (which used to be called "juvenile diabetes"), the pancreas does not produce any/enough insulin for some reason or another, generally because of autoimmune or other damage. [For me personally, I was diagnosed as an adult and had to have it confirmed as type 1 due to the presence of autoimmune antibodies, also apparently my pancreas hadn't quite given up at that point.] As we've seen before, insulin allows your body to use the food you are putting into it. As a double whammy, you can have type 1 with resistance, so not only is your body not producing any/enough insulin, what's there can't be used properly. [RIP Spider who has this] So to explain the effects, think about what happens when you're literally starving. Now imagine that's happening no matter how much you eat. Your body may go into starvation mode and store fat. This can be misleading, which when combined with fatphobia has people concluding that "well, you have diabetes because you're fat, duh". Heck, I have/had diabetic relatives who believed that eating too many carbs will automatically cause the condition because that's what everyone is told/assumes. Eventually, you'd starve and your body would start deteriorating as so. HOWEVER because you would have so much glucose that just sits there because it can't be used, your kidneys are going to work overtime to try and correct this- and they can't do it alone. Your liver can also suffer severe damage. That's not to mention a whole host of other complications that can occur.
So what about it? Well, obviously there are treatments. Insulin injections have existed since the 1920s. There are also medications that can help your body actually use the insulin it's being provided, be it naturally or artificially. So yes, people with diabetes are dependent on prescriptions to survive. My grandma lost a sister in childhood due to insulin treatments apparently not being available in the extremely rural area they were living in at the time. More recently, the israeli occupation has banned insulin from being distributed to Palestinians. [Insulin has also been used historically in psychiatric hospitals to force low blood sugar in psychiatric patients, but that's a whole other rabbithole about psychiatric abuse.] There are resources for the US and beyond if you or someone you know and/or love are in dire straits financially and need help with insulin or other diabetes medications/ related medical help. That's only one aspect of treatment, though. Because pain, stress, hormone changes, other medical issues, and plenty of other factors can raise your blood sugar to dangerous levels, other kinds of treatment to manage other factors may be necessary.
Now that that's out of the way, let's get to specifics. So the most common problem you're going to see mentioned is high blood sugar. We've already covered what the effects are, but what is considered high? For the most part, "high" is 200 milligrams per deciliter. My CGM (continuous glucose monitor) lists "high" as anything 181 or higher but stops giving an exact number after 350. This is why I had a good laugh that time I saw a scammer using an image of a meter reading glucose in the 120s- that's good blood sugar. If you're going to get even more specific you want your pre-breakfast blood sugar to be 80-130. So when you see an accompanying image reading in the 500s, that's extremely dangerous. That's "you're in danger of going into a coma" dangerous.
Insulin pricing? How come I'm seeing people saying they need $300? In the US, pricing cap was set to $35 somewhat recently. What this means is that per insulin pen (as far as I've experienced, the above-linked resource post should have links with better clarification) it's $35. Can't be more than that for one pen. How many doses that provides is very up in the air. It absolutely varies from person to person. I have relatives with type 2 that have to inject a dose of very long-acting insulin weekly, one has gone back and forth with daily doses on top of that. I'm type 1 and have to take one dose of long-acting nightly with injections of a short-acting insulin before every meal, with the exact dosage amounts varying per meal. Insulin is measured in units (there's probably an actual mL amount, both of mine are 100 units per mL with a 3mL pen). How many units someone needs is determined with their medical provider (or care team? When I went to 'diabetes education' after diagnosis I was set up with a "care team").
Edited:
["...pharmacies can refuse to split boxes of insulin pens depending on company/store policy. so if someone lost their insulin and needed to get a replacement because insurance wont pay for more, the pharmacy could make them get a full box of three or five pens."]
via: anon ask (thank you much!!!) So it turns out that yes, with $35 being a cap it would very much likely be for EACH pen, with 3 being $105 in this case and 5 being $175.
But at any rate, if someone is in an emergency situation in the US should be able to get an insulin pen for $35 pretty much when they get to a pharmacy [again, from edit: no, not every pharmacy]. Yes, I get that this can be difficult in some situations, but that's outside the concept of insulin prices.
If someone's blood sugar is over 500 though, they almost certainly need a hospital more than they need an insulin pen. Yes, alright, the actual real single mother on twitter who was the source of the profile images/meter images that whatever the current url for vero-og has stolen and been using for months... that was actually months ago and I'm sure she doesn't need to be told to go to the hospital right now. [That said, if you get an ask from someone and the url is a variation off of 'vero-og' that is a confirmed scammer.] And then on top of that, yes, why would you block people that can get you free or discounted insulin? If someone was offering to save your life for free or find you what you need for far less than what you were expecting to spend, why wouldn't you take it? Unless what you're actually after is money.
SO TO RECAP: Insulin does not cost $300, $350, $370, whatever someone is sending you an ask about. In the US, it is federally capped at $35 per pen, with further resources available, as well as further resources being available internationally. If you need help, please be honest about it. I promise there are people who care, you don't have to try and explain yourself- but it absolutely does not cost that much and if it did, there are ways to lower the cost by quite a bit if there aren't resources to make it free. Diabetes is a lifelong chronic condition that is not caused by "being fat" or "eating too much", it is caused by your body not functioning right and your body can starve no matter how much food you eat. Unfortunately, people have been lying on this site for months if not years claiming to have type 1 with an insulin emergency. These people cannot possibly have diabetes, or they would be well aware that they do not need hundreds of dollars to get their insulin. They are counting on you not knowing this so you will donate to them. The 'vero-og' scammer had been harassing someone who donated and threatening them with the intention of bullying more money out of the donor.
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FINANCE 102 (?). EVERYTHING I HAVE DONE TO MAKE THIS MUCH IN ONLY A YEAR IN PASSIVE INCOME
& this time I even brought receipts.
Apart from the not even subtle flex, this year has easily been one of my most successful financial years yet. When I say passive income we are not counting investment returns (that financial statement isn't out yet and does not matter, it's automatically reinvested. Not even for flexing purposes, there are a few things I need you to understand about me and these numbers:
First, none of this is salary. I work a medium wage job that pays in four figures monthly. It also does not include other income sources that require my involvement. Passive is the key term.
Second, apart from right at the start, I've had no personal involvement in any of these sources. None. Not even calls or texts or emails, fully automated.
Third, it is all tax free. It all belongs to me. One of them is after tax but the rest are 100% what I've made.
These are three completely different streams, and these are between November last year to date. One year.
No it's easy or simple or fast.
(sidenote) I take my financial statements in Nov and plan for the new year bc i don't count dec as even part of a productive year.
My passive income (including investments) is my largest source of income and will always be.
(because I will always bring the receipts)
I am no financial guru so I can not directly give you financial education, but I can tell you what I do and if you get it, good for you.
Soo then, steps I've taken to be able to get to this financial position at 24 (I turn 25 next month btw;) ) from, well, since as far back as I can remember. It's a process.
-> First, Investing heavily in financial education. What has this looked like for me?
I've probably gone to 30+ finance seminars and workshops centered around investment, asset management and wealth distribution. I went to my first at 19 and last in March. If i have to pay I will. If i need to skip town, I will. I go, i listen, I ask questions, I make connections. I make a plan of what I want to learn and focus on that, not haphazardly consuming content as long as it's finance related.
Finance bros (is a gender-neutral term pls). It is a finance bro that told me to buy my first ecommerce business before covid hit. It was a finance bro that got me to buy the business that has made me the last screenshot for less that 10k. It was a finance bro that taught me to work low wage and make my bank in assets so I don't overpay in tax. It was my finance bros to teach me what to invest where and how to keep my banks offshore and to set up my trust fund (plus law girlies ofc mwah) and get my LLC. Finance bros save lives. I'm not good with money. I have people that are good with money.
-> Second, i tied up my loose ends early enough. Loose ends? Yes, the financial vampires that had no return on investment.
First is societal obligation aka giving back to the community. Wrapped that up in mentorship and volunteering (a lot because I'm not giving my money to people that have more than me that's wild.
Second- my family. Shout out and huge fat thank you to my extended family for being extremely sh!tty openly to me and my nuclear family when we were younger so absolutely no one faults me for cutting them off amen. For my nuclear family it is kind of obvious whoever is the most financially advanced provides for the family and that's fine if it means a set amount every month not calling me whenever you want some baby shower or whatever. Loose end. Set up investment accounts for each of them and invested monthly up from my third year of high school to second year of uni (Three- four years) while teaching them how to make money work for you then just- pulled back. No one can say I abandoned them and every four months if I want to instead of sending money home I send it to their accounts. Tied up that loose end bc they can reaally reallllly bankrupt you if you're not careful.
-> third, always focusing on the ROI and what is important to me. If it does not have a higher return on investment what do I even need it for? What does this mean?
It means befriending the kids at Fashion and textile faculty in uni and having them teach me how to work clothes and make up into my body and into achieving the lifestyle i want through them and then finding my ROI.
Having my eyeliner tattooed for <50$ in my home country so I don't need to buy eyeliner and reapply every ten minutes. It means getting my bags made for <50 each in my home country too instead of buying a high quality bag for God knows how much in my Country of residence.
It means buying stocks not bags and dresses because one appreciates and the other depreciates and dresses are not important to me.
It means perfecting my thrift game because i value quality, not price tags.
It means moving to a higher end area although rent is higher because the security, the gym, the people, the amenities, all things that are of value to me.
It means investing in things that I know will give me a high return in investment and using my money to buy value, not things. Before I even touch my money for purchase I am already calculating its value vs my value system vs return on investment.
-> Fourth, Building discipline. I have invested the MOST in this area. I can not even stress this enough - discipline is the highest value skill you can ever learn. According to google discipline is "the practice of training people to obey rules or a code of behavior, using punishment to correct disobedience". And that is exactly how I did it, used punishment to correct myself.First, deciding the rules and code of behavior I wanted to follow. Second, making myself follow it using the nacient learning method, reward and punishment- where reward is normalcy and punishment is just :).
In high school, running for double captainship because that would force me to work and work hard. The pressure of the expectations just one captainship demanded was hell, make that two plus having to keep my scholarship and yeah. One wrong move and I'd be stripped of them both, and that forced me to never make mistakes. And it was really, really hard to not make mistakes.
Knowing my ADHD brain has an extremely hard time being consistent, I learned pretty early I need external help to keep myself in check. Realized that help has to come from someone I respected after trying to make it work with friends and failing. My first mentor cost me a good 5000$ every month (not so high it would paralyze me but high enough i felt the pressure) and when I slipped up i owed them 500$ on the floor. Missed something on my to do list with no good excuse? 500$. Failed my exams? Ate junk? Bought something without considering the ROI? Did not reach my health goals ? 500$. On the spot. No stories no argument no nothing. You mess up six times and the seventh you just automatically cry even before you think of messing up because damn. Reward and punishment. After a while (One year to be exact) it gets so deeply programmed its part of my ADHD.
Accountability partners. Exclusive. High functioning. A pretty 1200$ every month but I don't mind, it's worth it. Extremely high ROI.
-> Heavily investing in myself because I will always give myself the highest ROI.
Blood checks every quarterly because my health is everything. (Chinese herbalists, extremely cheap).
Educating myself heavily in all the fields that are important to me. Communicaton. Languages (Learning my tenth if we count sign language as a language and eleventh if we count braille). Gut health (Filthily educated in this bad boy. PHD level). Psychology and human behavior. Using fashion, beauty and styling to work for me. Violin. Equestrian. Everything I like. Double bachelors and a weird number of accredited certifications.
Therapy. I'm no longer in therapy but this was probably the best thing I ever did. Worth every dime. Went through six therapists until i found my stoic reality-based gem that was not trying to make me feel better but get better and survive the world as is.
My social life and friendships. Not even for social climbing, more for having friends and building my community and tribe. I'm not a lone wolf or sigma I'm a social person that's also part of a social species. Pouring into my friendships and networks has had a super impressive ROI and has been worth the trouble.
My reputation and social / public image. Nothing I guard harder than this, not even my money. I am not an idgafer i will never be. A good name is better than riches. I actually care what people say about me and carefully manipulate them into saying what I want.
Skill amassing especially in areas in consider essential. Home keeping. Sewing. Personal finance. Health and nutrition. Social skills. IT. Music. &c &c.
(will probably add as I remember. will also probably delete there's something really cringy about bringing receipts)
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Not sure if ur accepting requests for the bear.. but could we maybe get a Mikey x reader where she finds out she's pregnant after he died (big angst tbh) and she comes to the restaurant a mess and tells everyone and it's sad but everyone's shocked or something idk if that makes sense lol, thanks
Ahhh the angst! My favorite genre to write 🙈 Thank you so much for the request, darling! I hope you enjoy the fic 💌
Too Much, Too Late
Michael 'Mikey' Berzatto x Reader (Female) [The Bear]
Warnings: Mentioned Suicide, Mentioned Past Drug Abuse (dealing and consuming), Pregnancy, Swearing, SPOILERS for The Bear
Genre: ANGST, Hurt/Comfort, Found Family, Angst with a happy ending
Summary: see request above
It was a job like any other. It was supposed to be one of those briskly-in-swiftly-out deals. All you had to do was keep it on the down low, distribute your products, get your pay and leave.
However, that didn't happen exactly as planned.
"Why are you in such a rush, sweetheart?" You found yourself accosted by a man who was very clearly three sheets to the wind already. The redness of his eyes, the dilated pupils and the alcohol on his breath suggested he was under several influences. Still, none of that was any justification for his borderline sleazy behavior. "Why don't you accompany me in blowing through this, huh?" He held up the baggie he'd just bought off you, causing you to roll your eyes.
In another setting, preferably under vastly different circumstances you would've probably found him attractive and would even like to uphold a conversation with him. Then again, in those ideal circumstances you imagine he wouldn't have been nearly as obnoxious as he was being in that moment.
Besides, you had a strict rule against participating in drugs with your clients. Or just drugs, period. Anything stronger than weed, that is.
You wanted to get him off your back as soon as possible so, instead of shutting him down in your typical cut-throat manner, you decided to let him down slowly and vanish before his object permanence kicked in. "Another time, pal. I have a busy night ahead."
It worked like a charm anytime someone tried to sweep you off your feet.
However, none of those other occasions had any follow-up. This one, on the other hand....
"Hey."
You had been caught up in your thoughts, making a mental itinerary for the next few days worth of deliveries when a voice startled you out of your tranquility.
It was the following morning and you were headed to the dumpster that was your plug's house - if you could even call it that.
Looking up, you couldn't help but frown at the sight of the 'flirt' from last night standing on the porch of your plug's house, leanings against the fence, smoking a cigarette.
"Hi?" The word came out automatically, a notation of confusion to it which made him smile.
"I don't know if you not remembering me is for better or for worse. I understand I came off a bit....gross last night." His unoccupied hand clasped around the back of his neck, an apologetic half-smile on his lips.
Despite being puzzled by the predicament, you found yourself chuckling, "No, no, I remember you. And don't worry about it, you were pretty tame compared to other shitbags I've had to deal with."
Your wording made him let out a laugh, "Yeah, 'shitbag' sums me up nicely."
Realizing how your words were poorly transmitted, you hurried to correct yourself, "No! That's not what I..."
He laughed yet again, amused by the blush that had crept onto your cheeks, "I know, I'm just fucking with you." He flashed you a charming smile as he tossed his cigarette and offered you his hand, "I'm Michael, by the way, but everyone calls me Mikey."
You were surprised by your own lack of hesitation as you took it, "Y/N, nice to meet you, Mikey."
What did surprise you was his smooth gesture - bringing the back of your hand to his lips, pressing a quick kiss to your knuckles. You could see relief flood his features when you only scoffed in amusement. "Hope you don't mind, I asked around about you at the party last night. You're quite the phantom, you know. Nobody knew anything except your plug and it was a whole other hassle having to track him down."
You would've been lying if you said you didn't find his effort flattering. "Why go through all that trouble?"
There was that charming smile once more, now accompanied by a wink, "Cause that ain't a face you simply forget, darling."
That's how it all started, three years ago. But you can hardly remember any of it now. Everything has quickly been overshadowed by the tragedy that rocked your world.
Losing the love of your life. No one and nothing can ever prepare you for such a thing. No one can take away or aid the pain it brings on. No one can tell you how to move on, if you ever will. No two grieving processes are the same and yours has been very quiet. Too quiet. You can't even remember if you've cried since you found out a week ago. You can't remember having spoken to anyone since that dreadful phone call.
It's all been building up, piling on - the calm before the storm.
And the storm has just crashed down on you, tears finally spilling over past the barrier you're able to hold them at. Sobs scratch up your throat, racking your ribcage, echoing back at you off the bathroom walls. All the agony, all the pain, the regret, the guilt the grief - it all spills out in those harrowing sobs as tears stream down your face, falling onto the sink counter and pregnancy test on it.
The positive pregnancy test.
"No, no, no...." You mumble to yourself in despair, unsure of what exactly you're saying no to.
You don't even have time to process how you feel about it, if you want it, whether you're happy about it or not. All that's plaguing your mind is the gnawing thought of what if?
What if you'd found out two weeks earlier? What if you told him? What if that changed his mind? Would you still have him by your side if he knew he'd be a dad? Would this be a reason for joy and excitement for the two of you? Having your own little family, fucked up in its own way but miles better than your individual families.
You never met his, he never met your. Unlike him, though, you haven't seen your folks in years, five to be exact. He put up with his, you had cut off yours.
You're well versed into his family and their dynamics though, thanks to all the stories Mikey told you throughout the years. You specifically remember him talking about his siblings with such adoration. Natalie and Carmen. The only supposedly sane ones of the bunch.
Wiping the tears off your burning red cheeks, you regain control of your breathing, effectively calming yourself down as you take a long look at yourself in the mirror. You will yourself to put a hand over your belly, taking a moment to let the realization of there being a living thing inside you sink in.
Your and Mikey's baby.
A baby that'll never know the wonderful man that is their dad.
"Don't worry, baby. If they don't want us, we'll always have each other."
* * * * *
After a sleepless night, you find yourself struggling not to nod off on the train.
You thought you'd feel a lot more....well, something more as you approach the inevitable meeting with Mikey's brother. Instead, you're quite numb, immune to whatever you might be faced with once you arrive at the restaurant. Nothing he might say or do can faze you, not after the week you've had. Though you're pretty sure his hasn't been any better. He lost his brother after all. It could be a point of mutual understanding for the two of you or a point of collision and apperhension.
Only one way to find out.
You're surprised by the sheer boldness with which you enter the sandwich shop. Again, you thought you might exhibit at least mild hesitation but you have never been prone to such reservations. You still do things like you used to back in your dealer days - briskly-in-swiftly-out.
This is no different.
Upon entry, the interior feels familiar. You've been here only twice before, always after closing, snuck in by Mikey as a date night. He'd cook for you while you DJed with the restaurant sound system in the office. It was the peak of romance in your relationship.
Never once did you think one day you'd be coming in alone, during work hours, the memories bringing tears to your eyes.
You push the pain to the backburner when a waiter approaches you. "Welcome, what can I get ya?"
You force the closest thing to a smile you can manage, "Carmen Berzatto, if possible."
Just then, as if on cue, sounds of chaos flood out from the kitchen into the seating area. It doesn't really seem to bother any of the three tables enjoying their meal, but you are certainly a little shocked. You remember Mikey mentioning shit would get chaotic in back of house, but you'd never imagined it'd be this bad.
The waiter casually peers over his shoulder, pressing his lips in a thin line, "I can't promise you anything but I'll go ask. Who's asking for him?" He inquires, already uneasy at the thought of what he'll be met with in the kitchen.
"Mikey's girlfriend." You watch, in real time, as the poor guy's eyes hollow out in shock, his eyebrows raising impossibly high.
Despite being rattled by your response, he manages to clear his throat and murmur a quick, "Please wait here" before disappearing out of view.
Less than a minute later, the door to the kitchen swung open again, the man emerging from the kitchen shocking you with his lack of resemblance to Michael. Fair hair, bright blue eyes, overall soft features whereas Mikey was all sharp edges, dark brown hair and chocolate eyes.
He too, quite like his brother, is doing a poor job masking his confusion as he offers you a tattooed hand as a greeting, "Hi."
You take it, "Hi."
The rowdiness picks up yet again, causing Carmy to motion for you to follow him, "It's a little too loud in here." You nod and follow suit as he leads you out through a back exit to a fenced of area. He shuts the door, drowning out most of the noise before he turns back to face you, "Alright, tell me everything."
It takes all the will you have coupled with all the pride within you not to let yourself shed any tears as you sum up five of the best years of your life in front of this stranger. It gets especially hard when you see his eyes gloss over but you manage to keep it together. Your chest feels somewhat lighter once you bare one of the biggest secrets in your life, knowing there cannot be any repercussions now.
Because...well...he's gone.
"Fuck..." Is all Carmy can say to break the silence after you've concluded your story. His gaze is trained on the ground, his hand cupped around his mouth. He suddenly lifts his head to look at you, making you feel a little too exposed. Those eyes stare right through you. "Why didn't he ever tell us about you?"
You shrug, you have no real answer. You don't know why he would tell them but you're none the wiser as to why he didn't tell them either. So, you just stay quiet.
He nods, pausing for a second to collect his thoughts before speaking up again, "I-I gotta ask...did you suspect anything? Like, did you see any signs?"
You were expecting this. That doesn't mean it hurts any less to actually hear him ask it. You force yourself to inhale a shaky breath before replying, speaking around the knot in your throat, "No. I saw him that morning, he seemed fine. Nothing out of the ordinary. We were talking about the game. He was excited the Sox had won. He made us breakfast. I ironed his shirt for work and I sent him off. And...." You take a moment to maintain your composure, "...that was the last time I saw him."
"Fucking hell..." He sighs out, the curse pouring out from the depths of his soul. He takes a pack of cigarettes out of his back pocket, taking one and offering the pack to you, "You smoke?"
You shake your head, "Yeah, but I can't right now." You let out a bitter chuckle as you add on: "Last night...I found out I'm pregnant."
Carmy chokes on the puff he'd just inhaled, coughing out the smoke. He gives you a deer-in-headlights look, trying to gouge your reaction so he can mimic his accordingly. You help him out by giving him a slight smile, allowing him to reflect it back at you ten fold.
"No fucking way." He laughs, prompting you to nod, your eyes filling with tears for the millionth time today. He tosses his cigarette, motioning for you to approach him, "Come here." His arms wrap around you and you damn near break down, finally allowing yourself to shed those tears you've been holding back as you hug him back, squeezing him tightly.
You didn't realize how much you'd needed that hug, that comfort. You had no one to offer it to you. It's funny how quickly people can become important in our lives - in this case, only minutes after entering yours.
You're both startled when the door is thrown open revealing a man you don't recognize initially. His demeanor allows you to connect him to a name soon though.
"Cousin, what the fuck?! We're fighting a war in there...- oh, my bad." He straightens his attitude when he notices you, "Hi there."
Sniffling, Carmy wipes a stray tear before offering Richie a wide smile, "Cousin, we're gonna be uncles."
The confusion on his face provokes a laugh out of you, a genuine one at that. It's refreshing, nostalgic almost. And although you're well aware you'll have to retell your and Mikey's story several more times to catch people up to speed, you know that it'll be a little less dreadful each time.
* * * * *
It's over. The five minutes of utter hell and chaos are over.
You share a look of disbelief with Syd before bursting out in hysterical laughter, enveloping each other in a hug.
"We did it."
"We fucking did it."
Wiping sweat from your forehead with the back of your hand, you beam up at Richie who is equally as high on the feel of accomplishment. His arms wrap around you so tightly, he momentarily lifts you off the ground.
It's finally the calm after the storm. You can finally relax without waiting for the other shoe to drop.
You rush out to the dining are, going straight to Sugar and Pete's table where your one year old son is being entertained by the couple, cackling as Pete tickles his feet.
"Hope he wasn't too much trouble." You say as you approach their side, your voice prompting Sugar to get up and practically tackle you with upmost joy.
"Great job back there, Y/N." She beams at you, holding your hands tightly when she pulls away.
"You too, mama." You smile back, resting a hand over her swollen belly just in time to feel a kick.
Turning back to Calvin, you see him making grabby hands at you, giggling when you pick him up, peppering kisses all over his face, "Hi, baby!" You coo to him, adjusting his surprisingly still clean shirt. A fancy one, curtesy of Richie. Him, Fak and Calvin are in matching suits tonight and it's the most adorable thing. "Wanna go see uncle Carmy?"
It's ridiculous you even asked. The little boy cheers happily, kicking his feet as you carry him back to the kitchen, stopping in front of the freezer door to knock on it.
"What?!" You hear Carmy's rough voice boom from inside.
"Carmy!" Calvin calls out to his uncle, his tiny hands tapping on the freezer door, "Hiiii!"
"Hi Baby Bear." His tone has softened now, raising to an octave higher, "Your mommy is a badass, you know that."
"Oh he knows." You reply, resting your forehead on the cool metal, "We did it, Carm. We took care of it. Everything's handled, don't worry." You take this moment of calmness on his end to reassure him that no matter what anxieties are plaguing him, everything is and will be fine.
"I know you did, Y/N. You're an awesome team. Just wish I was in the fire with you, you know?" He says through a shaky breath, causing your heart to ache.
"Oh this was just the frying pan, dude. You'll be there for the many fires to come." Your words are successful in making him laugh, bringing you relief.
"I cook too!" Calvin proudly proclaims, making you both chuckle.
"You'll cook too, Teddy Bear. You'll be the best fucking chef ever." You gave up a while ago trying to shield Calvin from the sailor mouths of the Berzatto family and the restaurant as a whole. If he has a potty mouth from a very early age, you'll just blame it on his dad and uncles.
You never dreamed you'd find yourself in the cahoots of such a batshit crazy and immensely loving family. It really makes you feel a sense of fulfillment looking back at how far you've come and look forward knowing that you'll never come to a point where you'll be alone.
You'll always have your son, the Berzattos and The Bear by your side.
#the bear#the bear fic#fx the bear#michael berzatto#mikey berzatto#michael berzatto x reader#mikey berzatto x reader#michael berzatto fanfic#mikey berzatto fanfic#michael berzatto imagine#carmen berzatto#carmy berzatto#carmen berzatto x reader#carmen berzatto fanfic#carmen berzatto fanfiction#carmy berzatto x reader#sydney adamu#richie jerimovich#richie jerimovich x reader#fic#fanfic#fanfiction#reader#x reader
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CallCentr8 is a complete WebRTC-based multi-tenant contact center solution that supports high call volumes and provides core features such as call scripting and disposition management, ACD, IVR, call recording, and real-time reporting. The software supports advanced call distribution methods and easily integrates with third-party business tools.
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Tips to Get the Right Call Routing System for Your Business
Regardless of how big or small your company is, your customers expect accessibility to connect with the proper agent when required. But do the customers receive the same accessibility during the seasonal spikes of the call center? Unfortunately, most businesses fail to deliver consistent customer service levels if they do not have call routing systems or ACD of call center solutions.
High call volumes lead to longer call queues and increased customer frustration. Yes, this is the sequence when your business does not have proper call routing systems. A survey shows that 75% of businesses lost customers due to long waiting times. Leverage call routing software to eliminate long call queues and improve customer service experience.
Let’s look into the integral functions of call routing software along with understanding its advantages and best practices in the industry that you can follow.
What is call routing?
Call routing, also known as automatic call distribution, is a useful feature of contact center software that automatically places incoming calls in a queue and routes them to an agent or a self-service menu, depending on predetermined parameters.
Simply put, it handles the automated distribution of calls to cut down long queues and enable customers to connect with an agent who can resolve their issues. This strategy can be devised on several parameters like time of day, division, preferred languages, call volume, call complexity, agent skill level, and knowledge.
Types of call routing strategies
Call routing might differ from company to company—depending on the size of your team, the industry you’re in, and the issues customers call about—among other things. The following are the most common varieties of call routing systems:
List-based routing
List-based routing, also known as fixed order routing, is an ACD system in call center solutions that maintains a particular agent at the head of the line to take customer calls for a predetermined amount of time. Agent A, for instance, will accept the first call and be the first responder to the second, third, fourth, etc., calls if agents A, B, and C are all receiving calls simultaneously. Only when agent A is unavailable or busy, calls are directed to agents B and C.
Time-based routing
Also referred to as time-of-day routing, this strategy works well for a business where customers reach out to your company at different times. It can assist your company in providing round-the-clock service. Using time-based routing, you can forward communications that arrive at specific times or days to any phone number, device, or line. You can direct calls that come into one office after hours to an alternative group or office.
Predictive behavioral
Predictive behavioral routing improves the customer experience and connects the customer with the most qualified agent to respond to their inquiries. It directs calls to the worker best suited to provide exceptional service experience to your clients.
Artificial intelligence (AI) and machine learning help evaluate customer stats post-engagement. Here, the contribution of each agent to predictive behavioral routing is evaluated. Then, using this information, subsequent contacts are improved in terms of better initial call resolution, shorter call handling times, etc.
Skill-based routing
By using skill-based routing, you can route calls to the agent who has the most suited abilities to respond to a specific question. Call resolution is emphasized in this kind of routing, which also makes sure that the caller’s needs are adequately addressed.
You can use variables like the division to which they work or even previously resolved calls to choose the ideal agent to respond to a call. Besides, you can also direct your high-profile customers to your finest closers using skill-based routing to boost sales.
Round-robin
Most contact centers and businesses struggle with the issue of calls not being divided among the agents fairly. Some employees can be overworked, while others might be underutilized. Algorithms are used in round-robin routing in call center solutions to equally distribute calls across your team members. Typically, the algorithms are included in automatic call distributors (ACD). The routing aims to keep your agents’ working conditions fair and equal.
7 advantages of implementing the right call routing strategy
#1. Quicker customer resolution
Multiple call transfers result in testing your customer’s patience. Call routing prevents the occurrence of such scenarios by connecting customers with the appropriate agent. It also ensures faster resolution, thereby improving the overall customer experience.
#2. Reduced average hold time
83% of customers expect an immediate connection to a live agent when contacting a business. This can be achieved through an automatic call distributor system. It connects to the available agent in the right department instantly. Alternatively, it passes the call to the next person in line if the first is busy. As a result, hold times are decreased.
#3. Optimized workflow
Customer calls might sometimes get overwhelming for your call center employees that use the best contact center software. With more calls routing in every minute, chances are that the team might fail to keep up with the quality of customer satisfaction. Besides, call routing intervenes to stop that from happening. It evenly distributes the agents’ workload, so they have time to concentrate on each caller.
#4. Greater customer engagement
A call routing system promptly forwards every call to a suitable agent or offers a callback option if agents are busy. Customers don’t need to make efforts for a follow-up call because they get all the information they need on the first call. This helps both the customers and agents to optimize their time and resolve issues quickly.
#5. Personalized customer service
When a call routing software or feature in contact center solutions is integrated with the CRM system of your business, the agent can view the customer information before picking up the call. This allows agents to understand the customer’s concern and prepare a response accordingly to deliver unique and personalized customer service.
#6. Decreased call abandonment
A call routing software optimizes call distribution so that every call is immediately routed to the available agent. Therefore, it significantly reduces call drop-offs improving the call abandonment rate.
#7. Improved customer service experience
Having the right call routing system in place can significantly reduce the waiting time and help streamline the resolution process. Customers gain access to the required information on their very first call. Therefore, quicker resolution and personalized service delivered with a call routing system leads to a positive customer experience.
10 Best practices for call routing that you can adopt:
Offer an automated option of ‘call back’
Integrating CRM into your call routing software
Color-coded caller ID tagging to set priority
Encourage feedback or automate feedback collection
Customize greetings
Inform customers about estimated waiting/holding time
Integrate connecting to a live agent or self-service options such as live chat.
Overview analytics and reporting to identify staff requirements in specific departments
Audit the call routing strategy regularly to improve it
Conduct customer surveys to evaluate the customer service experience
Upgrade your business communication with call routing
Automatic call distributor systems empower your business to enhance customer satisfaction through optimized call routing. Modern customers want quicker resolution, and thus every business must focus on meeting their expectations while contacting a call center. Provide customers with the right information without multiple call transfers by leveraging call routing software or contact center solution with these features.
Are you looking for the best call routing system or a call center solution with automatic call distribution features?
AC InfoSoft offers one of the top call center software providers. The company provides the best call center solutions that offer automated call distribution features. Visit https://www.acinfosoft.com/call-center-solutions/ to know more about these solutions.
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