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The Six-Step Framework For Successfully Expanding Your Technology Offering in a New Country

Technology...it’s become an ubiquitous way to do, well, anything: order food, purchase items or services, discover new and historic information, optimize legacy processes and technologies, to name a few. The need for technology is growing all over the world, and global businesses are looking to expand their product offerings, including mobile apps, in new markets.

During the midst of the pandemic, consumer technology spending was down and business technology spending was up. While not completely out of the pandemic woods yet, 53% of companies intend to increase their spending into 2022. Consumer service spending is expected to grow too, especially in the travel and hospitality space as countries begin to open up borders and accept visitors. 

As B2B and B2C software companies expand into new markets, these promising trends put them in a great position. But before you expand your tech’s reach, it’s a good idea to take into account the processes and communication tools you’ll need before taking on a new market. For example:

What’s your plan to break through language barriers?

What communication systems will support your expansion and support     new markets? 

How do you plan to capture cultural intelligence as you interact with new target audiences?

If you’re researching ways to expand your tech’s reach on an international stage, you’re in the right place! Here’s your plan for successfully expanding your tech offering in a new country.

Step 1: Upgrade Your Virtual Communications

If you haven’t switched your phone communications from a local public switched telephone network (PSTN) to a cloud-based VoIP platform, now is definitely the time to upgrade. As you expand your offering to other countries, you’re going to have new users calling your company for support. You need your phone system to be able to handle an increased call volume. You also need the infrastructure to route support and sales calls to the best available agent as quickly as possible, so your teams can offer the best customer service.

VoIP providers offer many essential services for software companies needing to keep up with international customers that on-prem PBX systems just can’t match:

Scalability: Instantly add virtual numbers or agent licenses to your platform and scale up or down as needed.

Mobility: Remote teams are equipped with the tools and functionality to handle calls anywhere in the world with a reliable Internet connection. 

Flexible Terms & Contracts: No term contracts, coupled with pay-as-you-go plans, empower businesses to control their spend, on their own terms. 

Cloud Agility: Unlike traditional PBX providers, cloud-based communication platforms remove the need for bulky equipment and unnecessary infrastructure costs. 

Global Redundancy: A fully resilient network supports end-to-end global voice coverage, exceptional voice quality, and enterprise-grade security protection to shield your business from malicious activity. 

Integrated Communications: Seamlessly integrate legacy platforms, number inventory, and popular business applications to enhance international connectivity. 

You may be thinking you can simply cobble together a patchwork of local phone carriers in each country where you plan to expand. But why rely upon local carriers who don’t always offer the most stable phone networks or offer the easiest implementation and reconfiguration that VoIP networks do? VoIPs offer crystal clear voice quality and foolproof data backups - often for a lower overall cost than local carriers. 

Don’t risk first-time customer impressions with unstable connectivity and spotty call quality. Opt for the seamless, interconnected network of a global VoIP provider like TRAVERSE TELECOM.

Step 2: Secure Robust Voice Coverage

When it comes to your voice provider, it’s important to ensure they not only support you where you want to go now but where your product will take you in the future. A provider that can offer real-time inventory for instantaneous number purchases in varying regions is most effective for a global software company. Enter TRAVERSE TELECOM.

With coverage in 170+ hard-to-reach countries, we offer instant-activation virtual numbers so you can access thousands of destinations around the world when you need them.

Local Presence Dialing

You don’t have to be local to a country or region to look local. You can use local presence phone services to establish the same local area code as a caller. Local presence dialing is a 2-way voice technology that assists sales and support reps to make and receive calls while appearing from the same location as the caller or call recipient.

This type of voice plan helps international brands build trust and engagement among their customers. People naturally trust businesses that share a geographic or cultural connection and are 4X more likely to answer the call. Having a local number reduces their cost to call your company, but greater than that, it subtly reassures the caller that your technology and company are legitimate. This can mean big revenue opportunities for your business. 

Toll Free

If you don’t need local presence dialing, toll free virtual numbers are another solution to connect with customers in your new markets. It’s a free way for them to call in with their inquiry. When setting up your business’s toll free number, make sure to set up forwarding rules to ensure your customers are routed to the right agents each time.

Use automatic call routing to direct calls for support, sales, job inquiries, or other calls. If you have teams for different languages, set up forwarding rules that automatically direct calls from certain countries to the right language team. With the right mix of local numbers, country-specific caller ID, forwarding rules, and in-app messaging, your product users will think your company is native just like them!

In addition to two-way local dialing and toll free numbers, TRAVERSE TELECOM also offers a robust inventory of other virtual phone numbers for your business needs: 

Local DID. Local numbers that help businesses establish a local presence, making the company more accessible to individuals in local communities.

Non-Geographic. Non-geographic numbers are represented on a country level, not by a locality.

UIFN. A universal  international freephone number (UIFN) is a global toll free number that can be dialed from multiple countries.

Vanity. Vanity phone numbers use digits that spell out a brand name or memorable word associated with the company. 

Step 3: Get to Know the Culture

Organizing your communications technologies is important. But, so is brushing up on the local culture where you plan to expand services. Knowing the culture of your customers and prospects impacts your ability to succeed in that region. An Accenture study estimated that becoming culturally competent in your business interactions and strategic decisions through regular training can increase your employee’s productivity by 30 percent. That’s huge! 

Teach your employees local customs with respect to speech and formalities so they know how to talk with the locals. Call monitoring tools like whisper and barge can assist, ensuring your agents are hitting the mark when it comes to aligning your brand successfully with cultural norms. Get familiar with accepted customs and principles that go along with doing business in a foreign land, and that includes learning the ways of how your prospects shop around. It all starts with a positive brand image. 

You can do so by monitoring and engaging with reviews and taking action based on the feedback. 87% of consumers read online reviews for local businesses, with 52% believing that companies need to act based on the feedback left by their customers. This is an easy way to support your customers and business in a new region, even for an international company. If you’d rather focus on core business functions, utilizing a BPO that has local industry expertise can help ease your global expansion. 

Step 4: Localize Your Tech Product

Even though many people across the world speak multiple languages, they often feel most comfortable communicating in their native language. When introducing your product to a new country, make every effort to translate the text into the local language. Include dialects, if possible. For example, there are some significant differences between American English and British English. 

Another prime area to localize is the support/resource section for your business and mobile app. If someone’s having issues with the technology, you want them to contact a rep at your company that not only speaks their language but who’s familiar with the culture and how to best interact with them professionally. You can optimize your call center phone system by doing the following:

Get a local number

Ensure your IVR is set up to support different languages and regions

Leverage advanced routing to prioritize the customer experience

As previously mentioned, a local number helps boost engagement and builds trust with your brand. Include local service numbers that direct callers to a local call center agent. In doing so, you can improve your first-call resolution rate and customer experience through the establishment of a local and cultural connection to your brand. 

IVR, or interactive voice response, is an approach to route callers to the right departments that can handle their inquiries. IVR is a business phone feature that gives callers choice from a spoken menu. The caller speaks their choice into the phone receiver (or selects the associated digit on the dial pad), and the IVR software routes them based on their response. You’ve probably experienced IVR when calling a large company like your Internet provider. But IVR services are available for companies of all sizes when using a VoIP platform!

Setting up advanced routing can also direct callers to the right agents with common skill sets (like language or product expertise) to quickly resolve the issue. Intelligent call distribution like skills-based routing helps reduce wait times by matching the caller with the best agent for the task. 

Step 5: Unify Your Communications

Expanding your operations globally means that you’ll have a lot more data to organize. Having the ability to easily connect your communications platform to other critical business tools will be important. Support your current - and future - market expansion by connecting your phone system with your customer relationship management (CRM) or ticketing system, or other business tools that drive your business. 

Having a cloud communications platform like TRAVERSE TELECOM will enable you to seamlessly track customer conversations in every country, improve customer satisfaction and team collaboration, and reduce resolution time from within your preferred cloud platform environment! 

If you’re looking to integrate voice into your PBX or contact center, deploy SIP trunking (SIP interconnect) to bridge together your legacy infrastructure to the cloud. SIP connects your voice services to your software and allows you to better manage your phone numbers through one platform instead of juggling dozens of local carriers. You can also help employees be more productive through integrated technologies and automated workflows while your company eliminates hardware costs and accesses better international call rates.

Step 6: Track Your Analytics

Once you’ve set up your phone communications to handle international calls, you’ll want to monitor performance in real-time across your number portfolio and team. By tracking your calls and how your agents are performing you’ll have a wealth of information that will inform your future business expansion. Capture it through:

Call Tracking: See where you’re getting the most calls from and when.

Call Monitoring: Ensure your team is delivering an exceptional customer  experience every time with call monitoring, especially as you’re launching     new markets.

Call Queueing: Monitor call volume trends and customize ring     strategies so you can ensure efficient call distribution among teams and     agents.

Performance Reports. Easily view, schedule, and share key metric reports - by team or  agent - to more efficiently communicate call center performance across your organization.

Service-Level KPIs. Measure how your team is doing against your service-level agreement and performance goals.

Live Analytics Dashboard. Get visibility into your team’s historical and real-time performance.

Live Monitoring & Agent Coaching. Better coach your team with call     monitoring tools + live call coaching dashboard to assist in interactions     where necessary.

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Traverse Telecom has pioneered the art of providing cloud-facilitated VoIP services such as VoIP telephony, PBX, Toll-free Number, Call Center solutions and much more for individuals, as well as all business organiza-tions large and small.

We are Global

While Traverse Telecom Headquarters are in Ontario Canada, we connect to more than 100+ countries within our business structure. Through our Four Data Centers: two in Canada, one in the United Kingdom and the other based in the United States, we deliver our services globally offering a service wherever you are in the World and in any time zone.

24/7 Service

Traverse Telecom provides the highest level of service. We not only provide you with an array of varied features and services such as; Hosted PBX, Call Center solutions, VoIP telephony and toll-free numbers but we also provide you with 24/7 customer support - meaning your business is never off-line.

Buy best toll free number, Global VoIP phone number plan, Virtual phone number plan from Traversetelecom Inc.

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How to Boost Sales & Customer Experience with Call Monitoring

While sales and customer support teams play different roles within an organization, they do share a commonality - they’re both on the front lines of driving a positive customer experience. And one bad experience could mean a loss of customers, and ultimately, a loss in revenue. Data shows that 73% of customers put having a good experience with a brand above that brand's price and product quality. 

With customer retention and revenue on the line, it’s more important than ever to ensure your customer-facing teams have the tools they need to do their job. Successful leaders rely on communications tools like call monitoring software that give them the flexibility they need to listen in on calls and coach where needed.

In this post, we will cover how call monitoring is helping convert more leads, drive higher customer satisfaction, and gain unique insight on market trends.

What is Call Monitoring?

Call monitoring is the process of monitoring customer calls in order to improve the customer experience while also optimizing employee performance. While this contact center feature is typically associated with quality control and training, call monitoring can also be used for a variety of use-cases and across multiple departments. 

Who Uses Call Monitoring?

Call monitoring can be leveraged across many departments within your organization. While sales and customer support are most popular, other teams like marketing and product can also find this functionality useful by listening to customer calls to better understand market research trends and product adoption. 

Benefits of Using Call Monitoring Software

There are numerous benefits for sales and customer support managers to leverage call monitoring to better manage their teams and drive performance. From identifying problems, training employees, and keeping your finger on the pulse of customer needs, here is a complete list of advantages this communications function can provide you and your teams:  

Reducing     Contact Center Costs: Quality     training can help reduce your contact center costs. Well-trained agents     have the skills necessary to handle their calls efficiently and resolve issues     the first time. Excellent coaching can better develop agents, reducing     minutes used, improving service, and lowering your overall cost-per-call 

Ramp     New Employees Faster: Cut     the onboarding time for new employees with call monitoring. Easily listen     in, whisper or barge calls where needed as new reps start to feel more     comfortable taking calls on their own. 

Improve     Team Performance: Whether you have a team of     rockstars or a few reps that are struggling to make it, call monitoring     can play a major role in pushing them to the next level. Call monitoring     enables your team to re-listen to their calls so they can hear their tone     of voice, sales pitch, and responses to customer questions. This is a     surefire way for them to understand what can be improved.

Improve     Customer Experience & Enhance Lifetime Value: By making sure that your sales and support teams     are handling conversations the right way, you'll be able to quickly see     lifts in customer experience. Over time those interactions will evolve     into stronger customer relationships that can drive lifetime value up for     your business.

Better     Understand Customer Expectations & Market Trends: What better way for you as a leader to keep up     with the ever-changing dynamics of your consumers than by listening directly     to their feedback? With call monitoring, you’ll be able to stay at the     forefront of your customers' needs from both a sales and support     perspective.

Reduce     Employee Turnover: Did     you know that disengaged employees can cost $3,400 for every $10,000 in     annual salary? Call monitoring gives     companies an alternative path in boosting employee pride and job     satisfaction while reducing expensive employee turnover through customized     coaching. 

 How Sales Leaders Use Call Monitoring to Boost Rep Performance & Drive Revenue

As a sales leader, you are directly measured by the revenue you are driving for the organization. That’s why it’s incredibly important to make sure your team is seamlessly able to convert prospects into paying customers. Call monitoring gives sales reps the ability to better understand who your customers are, their pain points, and how your product or service can solve their problems.

Where to Start

For sales leaders, monitoring phone calls can be a time-consuming task, but it can pay off big time if done right. When driving performance across your entire team, start by focusing on the outliers - the reps who are on top of their game and those who are underperforming. Through this, you’ll want to hone in on the high-yield behaviors. What are your top performers doing well that can easily be replicated across the board? A few high yield behaviors to look out for:

Those who can set agendas     and stay in control 

Those who can adopt smart     product positioning

Those who can clearly     personalize product value 

Those who can handle     objections and make it past the gatekeeper

And of course, those who can     convert conversations into demos or customers 

Get Your Team Involved

When it comes to call monitoring, don’t keep all the intel to yourself! Instead, bring your sales team along for the process. Enable them to listen to their own conversations - and when possible - bring your entire sales team together to evaluate calls as a group. Your best sales reps will be able to share priceless insight on what works, and what doesn’t - helping to more quickly “coach up” struggling team members. 

Setting Clear Expectations

When setting up your call monitoring process, make sure to set clear expectations for your team on what you’re looking for when listening to their calls. Also, lean on analytics to track important details like: 

Lead Origin: Where did the     lead come from?

Customer Sentiment: Was the     potential customer engaged? Do they have purchase intent?

Call Duration: How long was     the call and was it productive?

Buyer Intent: How     likely is the potential customer to buy after the call?

Call Conversion Rate: How     successful was the rep/agent at securing a conversion?

Missed-Call Response Times: How     many calls does the rep miss, and how quickly do they attempt to reach     that potential customer after missing the call?

How Customer Support Leaders Use Call Monitoring to Improve Customer Experience

As a customer service leader, your goals are different from those of a sales leader. As opposed to directly driving net new revenue for the organization, you may be more focused on enhancing customer service to ensure retention rates are met. With that in mind, you’ll likely be using call monitoring to:

Improve call center KPIs 

Deliver a more personalized     customer experience

Implement quality control 

Maintain compliance

Obtain operational     efficiency 

Having the capability to coach your support agents can help ensure that quality standards are consistently being met. Quality management tools like call recording, whisper, and barge provide valuable insights and direction into your agents’ customer conversations. Make sure that your call center is supported so you can support your customers. Here are four ways to ensure your call monitoring plan is built out for achieving these deliverables: 

1. Set Quality Standards

First, you need to determine how success or failure is measured in your agents’ interactions with customers. How they handle calls on the phone impacts the customer experience, which can influence your call center’s KPIs.

Level of customer     satisfaction

Brand experience 

Agent problem solve ability

Agent professionalism and     attitude 

Agent competency on the     product or solution

Start pulling reports to see which agents are reflecting poor levels of customer satisfaction, and begin to listen to their calls to identify coaching opportunities to improve performance going forward. 

2. Determine Your KPIs

Key performance indicators, or KPIs, help you benchmark overall and individual call center performance. It can help you drill down on how long agents are on the phone, their productivity levels, and how long a customer sits on hold before hanging up. 

Important KPIs to measure include but are not limited to:

Average     Talk Time

Average     Handling Time

Abandon     Rate

First     Call Resolution

Average     Wait Time

Agent     Turnover

Of course, there are numerous other KPIs to measure for. But depending on your organization's needs, you should decide which metrics to focus on and how to benchmark the performance of those KPIs. 

Find those agents who have exceptional records and see what they’re doing well via call monitoring or recording. Use those insights to set up a training session with the broader team, or have those high-performing reps facilitate the training so your team can learn from the top. 

3. Create Quality Monitoring Scorecards

An important tool coaches use while monitoring calls is quality monitoring, including evaluation forms or scorecards that coaches use to evaluate a rep's performance against company goals or KPIs.

Sometimes called quality assurance scorecards, this tool assigns a score to your agents’ performance and quality of interactions with customers. Scorecards help agents know what level of performance to aim for, and what goals they should work toward when interacting with customers. At the same time, scorecards help leadership like you understand where an individual agent shines and where they could use some additional guidance. 

An efficient way to discover which agents would benefit from more coaching is to use automated scorecards. Unlike traditional versions, call scoring is a digital agent scorecard that provides contact center leaders a holistic view of each team members’ performance. Many CPaaS/cloud-communication platforms offer this software, which listens to calls and calculates a score for agents based on predetermined criteria, such as key phrases uttered, words, or pauses in conversation, that it recognizes during any given call.

4. Evaluate the Process

As you monitor calls don’t forget to evaluate your own process and adjust it accordingly to further improve agent performance. Ask yourself questions such as:

What further tweaks to your     coaching methods could you make? 

Have any new discoveries     about how to resolve obstacles emerged that everyone should know about? 

Are there any concepts     people are still not getting, that everyone needs further instruction to     successfully handle? 

Are there any routing     strategies causing unnecessary loops or a poor customer experience? 

Use monitoring tools like real-time dashboards and call quality scoring to measure agent progression. Leaving conversation feedback and assigning call dispositions can help them gain perspective and correct inconsistencies to help pull inquiries over the finish line. 

Improve Company Sales & Customer Experience with Cloud Communications Software

Don’t waste precious time in assuming your sales and support teams are sufficiently handling call volume without contact center software in place. When agents don’t have the right communication tools to use, many pieces of the operation can easily fall through the cracks. 

There are many ways to boost your organization’s sales and customer experience with cloud communications. Call monitoring is just one path to increasing sales and revenue, improve agent performance, and reduce costs at the same time. If you’re looking for actionable tactics regarding your call center’s efficiencies with respect to a tight budget, check out our latest eBook: The Ultimate Guide to Reducing Contact Center Costs. 

This guide offers insights you can leverage at call centers of any size - in any industry. Inside, you’ll learn how to benchmark your current resources, identify areas to optimize, reduce overall costs and so much more. bookmark it, and share it with your colleagues. This free guide is a sales or support manager’s secret weapon to balancing the budget, time, and resources within their department. 

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Global Marketing Strategies for International Success

Global Marketing Strategies are the New Normal

The year is 2021 and the world is getting smaller. As we recently discussed in The Big 6 Benefits of SIP Trunking, 2020 saw organizations around the world adopt cloud communications at record rates. 2020 is over but the direction of that trend hasn't changed, and consumer expectations for their business interactions are evolving just as fast. Based on customer service data from contact centers around the world, we know that consumer use of digital channels to contact a company is increasing and that customers with just one poor service experience are willing to forgo a brand, raising the stakes for marketers.

There's a bright side to this story for marketing leaders. As the world economy rebounds back from uncertain times, many marketing teams have found innovative ways to succeed by expanding their inbound and outbound marketing strategies internationally. Global marketing strategies still deliver massive ROI, especially as many agencies and in-house teams struggle to adapt to the new business climate. Expanding your marketing team’s revenue-generating efforts to international customers is the new standard for large and midsize companies, and a game-changing advantage for small and growing businesses that use new technology to manage a global marketing team.

International Marketing Techniques Must Evolve with Customer Expectations

Customer expectations for sales and marketing interactions are evolving with the new normal of business communications. A recent review of our global network trends revealed some interesting statistics marketing teams should be aware of:

Decline in     consumer trust due to fraud. 40%     of the billions of robocalls made each month are fraudulent. Consumers are     suspicious of incoming calls, rarely answering calls from unfamiliar area     codes.  

Customer     visibility is at an all-time high. 80%     of customers say experiences provided by a company are as important to     them as its product. 

Customers answer their phones less     often. Three     out of four calls are unanswered due to unfamiliar area codes. Calls are     even less likely to be answered when displaying an international caller     ID. 

Contact     rates are down, but the phone is still king. While     the use of multiple digital channels is on the rise, the phone is still     king for revenue-focused marketing teams. Phone conversations are 10x more     likely to lead to sales than email. 

Modern     communication solutions must enable remote workforces. 76%     of support functions are now fully remote, with remote marketing positions     on the rise. Small businesses and large corporations alike implement     cloud-based solutions so they can easily manage their phone numbers,     agents, and call flows from anywhere in the world.

Advantages of a Well-Designed International Marketing Strategy

While the challenges can seem daunting, the benefits of expanding your outbound marketing techniques into new geographies are worth the squeeze for technology companies of any size.

1. Expand Your Addressable Market to a Global Audience

Don't be bound by geography. Modern businesses sell anywhere and anytime with solutions with TRAVERSE TELECOM; All you need is a wifi connection and a computer. Expanding your brand efforts internationally benefits your existing marketing channels as well, as consumers are more likely to trust companies that have the processes in place to serve a global customer base.

2. Access Customers & Creative Talent in New Regions

Marketing internationally isn't just good for driving revenue in new regions, it's an opportunity to access a global talent pool! Localizing your international marketing efforts with an in-country team is a great strategy when expanding your efforts, especially when it comes to outbound marketing and telemarketing campaigns.. As revenue generated in new markets increases, you have more opportunities to invest back into your international teams. 

3. Stabilize Revenue with a Global Marketing Channel Mix

Tired of bracing for seasonal shifts in business activity, especially during slow seasons and holidays? At TRAVERSE TELECOM, we don't believe in seasonality! Or more specifically, we don't accept seasonality as a reason for slow business cycles. This is one benefit of our international marketing strategy; When things slow down somewhere due to holidays, our international mix of marketing channels keeps us engaged in areas of the world where customers are ready for business.

4. Empower International Teams with Better Remote Work Technologies

As the adoption of cloud-based communications continues, solutions like TRAVERSE TELECOM make it easier to expand globally and manage international marketing teams. Set up toll-free hotlines or local call tracking numbers in 170+ countries, boost outbound contact rates with local caller ID in 20+ countries, manage remote employees from anywhere with a wifi connection and so much more within the TRAVERSE TELECOM platform. 

Challenges of Global Marketing Strategies

Considering the powerful benefits of global marketing strategies, why doesn't everyone start reaching out to international prospects tomorrow? As it turns out, international communications get tricky in a hurry! The challenges of expanding your marketing channel mix into new geographies include: 

Cost to the     customer to reach you. In     many countries, the cost to call your company may be expensive for locals     depending on your number type. For example, callers in the UAE are more     likely to call a toll free or local number than they are a shared-cost 600     number. 

Differences     in preferred number types between countries. While     you want to set up a number in each region you expand to, you also need to     ensure you're choosing a popular number type. For example, a toll free     service number is a great idea for most countries, but these numbers can     be problematic for connecting to callers in China.

High rates     of fraud make it harder to get on the phone. Have     we mentioned that consumers are less likely to answer unfamiliar area     codes? This is where TrueLocal™ comes in! In every country we serve, we     see significantly better answer rates when using a local area code during     outbound calls. 

Complicated,     country-specific regulatory requirements. Every     region has a different regulatory body (sometimes multiple), and getting     approval to receive or make calls to in-country prospects is a process     that may take months in certain countries. Usually run by the government,     it’s a slow process to get connected. success often depends on who you     reach that day. 

Set Up Your International Marketing Team for Global Success

In this webinar, Look Local, Sell Local: How to Increase Your Global Call Answer Rate, we’ll show you how to leverage your voice calls to better connect with customers and increase engagement. You’ll leave our 15-minute conversation knowing how to:

Improve     your global marketing team’s contact rates in popular but difficult     regions like Australia, China, Russia, Singapore, and more. 

Why your     calls sometimes show unknown or "international" caller ID, and     how to avoid caller ID issues when calling overseas.

Avoid long     wait times or qualification issues with local regulators, as well as     security risks and fraud attacks on your call tracking numbers. 

Reduce the     total costs of communications while expanding your brand marketing reach.

Get     professional-looking marketing phone numbers in 170+ countries within     minutes.

How Outbound Marketing Teams Reach More Customers with Less Effort

At TRAVERSE TELECOM, we work hard every day creating ways for companies to connect with their customers no matter where they do business. One of the most common problems international marketing teams face is how to engage new international prospects. As we covered above, consumers are answering their phone less often compared to just a couple of years ago. So how do you get international prospects to pick up when your sales reps call?

In our experience, nothing beats the power of local caller ID services like TrueLocal™. TrueLocal is a 2-way voice number, allowing you to use one number to make and receive calls from a target country. When making an outbound call, your TrueLocal number will display as the local caller ID instead of "unknown" or "international" caller ID tags (or worse, a random phone number from a country your call was routed between). International marketplaces become easier to penetrate when you have a local edge. 

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The Benefits of Using a VoIP Provider for Your Business

What Is VoIP?

The term VoIP is an acronym for Voice over Internet Protocol. In a nutshell, it’s a telecommunications technology that allows the transmission of voice signals across an IP-based network such as LAN, WAN, and even Wi-Fi. VoIP works by taking analog voice signals from a regular handset, converting them into digital bits, and transmitting the digitized information as packets over a network.

To make and receive calls via VoIP, you must have a VoIP-enabled phone system or a softphone app installed on your computer or smartphone. These have built-in VoIP adaptors that convert analog voice waves into digital signals. The digital voice packets are then sent through the internet router to the VoIP phone provider, where servers route calls over the correct network to reach the intended recipients. This whole process may seem complicated, but let’s keep things simple for now.

Using a VoIP Provider Compared to Conventional Phone Systems

VoIP’s predecessor is the traditional PBX (Private Branch Exchange) phone system. In all fairness, VoIP technology is a massive leap from PBX. Unlike older phone systems, VoIP transmits over ethernet connections and doesn’t rely on a physical switch to route calls or switch between callers. PBX phones transmit via copper lines connected to a Public Switched Telephone Network (PTSN). The copper wiring carries a modulated analog voice signal in the form of electrical pulses.

A modern PBX version—IP-PBX—is the closest traditional phones can get to VoIP. And although IP-PBX uses VoIP technology to facilitate on-prem calls, it still lacks most of the capabilities of full-scale VoIP phone systems. What do you actually get with VoIP telephony that other phone systems can’t match?

Lower Call Rates and More Savings

One of the main reasons most businesses switch to VoIP phones is to cut communications costs. No matter how you look at it, running a VoIP system is much cheaper than using a landline phone system.

For one, the call rates are much lower. Most VoIP service providers bundle unlimited local calls and heavily discounted international minutes in VoIP subscriptions. For instance, while a PBX line might cost upwards of $50, a VoIP subscription can start as low as $30 per month. And that’s not all. Keep in mind that you’ll have to pay standard call rates to your telecom provider when using a landline PBX phone.

 Second, VoIP system installations and maintenance cost way less than wired alternatives. Business VoIP providers usually sell VoIP-enabled handsets at a discounted price. They also take care of the phone’s technical backend.

Finally, VoIP is so versatile that it can streamline your entire communications infrastructure, subsequently improving work and business efficiency. This realizes some indirect and valuable cost savings too. For instance, VoIP-powered teleconferencing allows remote colleagues to attend virtual meetings without having to incur travel expenses.

Completely Portable

VoIP technology allows you to make and receive calls from multiple devices. With VoIP, your business lines are no longer tied to office desk phones. In fact, you don’t need desk phones at all. Through softphone apps, your Smartphone, Laptop, or Tablet can just as easily place and answer VoIP calls. One good thing about VoIP is that it’s not hindered by international borders. VoIP works from any part of the world, as long as there’s a stable internet connection. This means you can take your office on the go at any time without ever missing a beat.

VoIP’s portability does not end there. Thanks to its advanced call forwarding and routing capabilities, incoming calls can still reach their recipients no matter where they are or the devices they’re using.

Better Scalability and Flexibility

Scalability is another strong point for VoIP systems. A growing business needs a communications infrastructure that’s flexible enough to meet changing demands. VoIP phone system providers offer easy scaling options, allowing you to increase or decrease the number of users and phone features at any time. Usually, this means switching between VoIP subscription packages, but you can also customize your own voice solution to match your business’s unique phone needs.

On the other hand, scaling a traditional phone system would mean laying more copper wiring, upgrading the switching hardware, and getting all new handsets. Doing all this can be expensive, tedious, and time-consuming. More so if adding new lines or users ends in an overhaul of the entire system.

More Call Features

VoIP is not just your regular phone system. You get so much more with VoIP than conventional voice calls. VoIP’s versatility and multi-functional capabilities allow users to multitask communications using various tools simultaneously.

Suppose you’re returning a call. As you wait, you could read through a transcribed voicemail from your inbox to find out the reason for calling. At the same time, you could forward an important voicemail to any of your colleagues with just the click of a button or screen tap.

VoIP also comes with a host of automation features that you won’t find on other phone systems, such as advanced call transfer and forwarding, intelligent call answering, auto assistance, call monitoring and logging, hot desking, conference bridge, and more.

VoIP gives you the convenience and scope that make for a robust unified communications system. The right VoIP platform will practically cover all your communications needs.

Superior Voice Quality

VoIP is far superior to traditional phone technologies when it comes to connection speed and reception quality. The only way VoIP interferes with voice or video information is by turning it from analog to digital packets. Some end-points may compress the data to save on bandwidth, but even that is done using lossless algorithms to preserve audiovisual quality. In most cases, landline systems intentionally clip voice waveforms in order to minimize the transmission data load, resulting in muffled voices and distorted dial tones.

Additionally, since VoIP transmits across IP networks, it suffers little to no external noise interference. VoIP transmissions are also latency-free, meaning the calls never drop or get jittery. In the end, you get a crisp voice transfer and sharp HD images during videoconferencing.

What Is a VoIP Service Provider, and What Is Their Role?

A VoIP provider is a company that sells products and services that enable businesses to make and receive calls over the internet. Sophisticated algorithms and servers route incoming calls from the conventional cellular or landline networks to the internet to reach business phone lines when using VoIP. The same thing happens the other way around when making calls on a VoIP phone. The call has to leave the internal ethernet network to reach phones using other telecom networks. The VoIP host is responsible for providing the infrastructure for these processes.

Since VoIP is a lot more than just a voice call technology, VoIP providers also offer more robust communication solutions such as instant messaging, SIP support, emailing, and call management. Modern VoIP providers basically sell a complete business toolbox catering to all enterprise communications demands. On top of that, VoIP hosts also help organizations integrate existing digital resources such as CRMs, cloud, helpdesk, and e-commerce platforms with VoIP services.

VoIP support has evolved to cover all aspects of business communications. So an all-rounded VoIP provider essentially becomes a technical business partner.

Why Is Traverse Telecom the Best VoIP Provider?

Traverse Telecom’s VoIP platform provides a powerful yet easy-to-use cloud business phone system that seamlessly integrates with popular CRM and helpdesk systems. Our solutions are purposely designed to bolster collaboration and introduce exciting new ways to drive business productivity. And thanks to flexible plans and tiered service packages, Traverse Telecom VoIP is ideal for call centers, large firms, and SMBs.

VoIP Features Traverse Telecom Provides

Traverse Telecom provides businesses with all the basic VoIP capabilities, plus so much more. We go above and beyond to deliver exceptional business phone services to broaden the scope of the communication. We believe you should do more with VoIP than just make calls. Here is the list of features making Traverse Telecom the best VoIP service provider for international calling and internal communications:

FAQs

Here is a list of frequently asked questions about VoIP phone systems and VoIP hosted service providers:

Do I need a provider for VoIP?

Yes. You need a VoIP SIP provider to make and receive external calls. Without a SIP VoIP service provider, you can only make and receive internal calls over IP-PBX within the organization’s network. Plus, you need a VoIP host to unlock advanced VoIP capabilities.

Does VoIP require a service provider?

VoIP requires a service provider to route incoming and outgoing calls outside the internal business phone network. Also, cloud VoIP providers offer unlimited access to advanced business communication features.

What is a VoIP service provider?

A VoIP service provider is any B2B business that offers a cloud-hosted communications platform for enabling VoIP services. The service provider forms the link between internal and outbound business communications via the internet.

What makes a VoIP provider good?

Resourcefulness and commitment to customer satisfaction are the two main virtues that make a good VoIP provider. The right VoIP host must be able to provide all the necessary tools, products, and services needed to power a business phone system. The service provider must also guarantee 24/7 system uptime and high-quality VoIP services that truly bring value to an enterprise.

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Free Guide to Voice Termination in 2021-22

Trends Towards Dedicated Voice Stay Strong in 2021

We're in the last quarter of 2021 and the world continues to adopt virtual communications at an astonishing pace. While some speculated that the surge in demand for hosted voice in 2020 was a temporary market shift, companies worldwide continue to embrace modernized communications. Work from home is a cultural hit, and the hybrid work model is working better for global companies than anyone could have (confidently) predicted.  

Now, that's not to say that the global migration to the cloud has been easy. Whether you're replacing a legacy PBX system or just trying to optimize your current business phone setup, integrating new VoIP services or technologies into your operations can feel like a daunting task. That's especially true when it's your first time setting up a dedicated voice termination service!

We want to equip you with the knowledge you need to make confident, competent decisions about your voice termination needs. Today we're simplifying some of the complexities of global telecom so that you feel prepared to make the best choices for your voice termination needs, starting with call origination and termination 101.

How Call Origination & Termination Work in VoIP

Voice over Internet Protocol (VoIP) refers to the process of making calls over the Internet. VoIP calling benefits the user by requiring no special equipment beyond a mobile-compatible phone, tablet or computer (which are pretty common these days), mobile network data and access to the Internet. VoIP calling is usually cheaper and less restrictive than landline-based telephone services.

VoIP is similar to the traditional PSTN in that calls might travel across several networks before reaching their recipient. Traditional telephone carriers have agreements in place to accept or pass through calls placed from outside networks so that end users can enjoy an uninterrupted conversation. 

The same is true for VoIP providers. They work together to connect calls from one location to the recipient number, or destination. Call origination is where the number is dialed from, while call termination refers to the location of the recipient.  

What is VoIP Termination?

The process of patching through calls from one VoIP phone to another is called VoIP termination. You might see esoteric definitions of VoIP termination laid out like this:

VoIP call termination refers to the procedures that route telephone calls from one provider to the next provider until the call is routed to the last telephone company and received by the recipient. 

That’s a mouthful! You can think of VoIP termination as telephone carriers mutually agreeing to connect callers around the globe so calls can connect people between any location.

So, a VoIP termination service provider is a type of carrier that ensures your outgoing calls are connected to your recipients via their network and/or partner networks. VoIP termination services are also responsible for security, audio quality, and least-cost-routing for those calls, as well as any other solution standards laid out in their service level agreement. 

Now, this is telecom we're talking about here, and it wouldn't be telecom without acronyms. Common terms you'll see in this article or others as you continue your research include: 

A-Z VoIP Termination: A-Z     VoIP termination is normally used in reference to a provider's complete     list of rates for outbound calls to all available countries, beginning     with Afghanistan and ending with Zimbabwe.  

SIP Termination: SIP     stands for Session Initiated Protocol. SIP is one method of VoIP call     connection, although "SIP" termination is usually used     interchangeably with "VoIP" termination in online content.

SIP Trunking: SIP     trunking is the connection between your phone system and an external voice     service. SIP trunking can be used for VoIP origination, termination, or     2-way voice services. 

VoIP Origination: While     VoIP termination services are concerned with the delivery of your outbound     calls to your destination, a VoIP origination service refers to the     inbound phone numbers and service used to manage incoming calls.

Who Uses Voice Termination Services?

There are several types of organizations or businesses that use voice termination services. The most common use-cases include: 

BPOs & Call Centers

Partnered Services &     Enterprises

Embedded Communications

BPOs & Call Centers

BPO, or business process outsourcing, are outsourced call centers that handle aspects of your business operations that your staff either doesn’t have the bandwidth to complete or can't perform efficiently. Running an efficient sales or service call center requires major time and investment, and BPOs manage those operations so your company doesn't have to worry about all the work that goes into setting up the technologies, negotiating pricing, staying compliant, hiring & training agents, and so on. 

Because BPOs manage call center operations for multiple companies or sometimes a single enterprise, it's easy to see why a dedicated voice termination provider is required. Dropped calls and frequent call quality issues are disastrous to a BPO's operations, and even a small difference in VoIP termination rates makes a huge difference on your bottom line when your agents are making thousands of outbound calls per month. 

Partnered Services & Enterprises

Enterprises and medium sized businesses with international calling needs frequently partner with VoIP termination providers. The reasons are the same as with a BPO - when you have that many agents on the phone making thousands or even million minutes of outbound calls per month, any lags in your QoS standards are devastating and even a small reduction in call termination rates makes a major difference. Enterprises usually use SIP trunking to integrate these dedicated voice services into their existing systems. A common example of this is when companies use Microsoft Teams as their virtual phone system, but opt for Direct Routing with a partner like TRAVERSE TELECOM rather than settle for limited Calling Plans.

Partnered services may also include resellers or "channel partners." These are other voice services or unified communication platforms that partner with one or multiple call termination providers to improve their own service offering in regions where their network is lacking. Arrangements like this are even common with your major cable providers, who bundle VoIP services with their Internet and broadcast/cable media products to offer their commercial and residential customers the convenience of purchasing all media-related services in one place.

Embedded Communications

Calling apps such as WhatsApp, Facebook Messenger, Skype, or Apple’s FaceTime rely on VoIP termination services to carry out calling features. Calls placed from mobile apps often travel through several networks before they reach their end point, especially if the recipient resides in another country. The extras that come with many of these apps—video chat, file sharing, SMS—are part of the data packets transferred through the cloud and reassembled at their destination device thanks to the call features bundled within these apps.

The programmable voice APIs required for those functions can also be used by partners to embed products into their own platform or shopping cart. For example, if you are looking at an international voice provider's online shopping cart for available numbers, there's a chance some of the numbers being displayed are actually from TRAVERSE TELECOM's shopping cart and being displayed via phone number API!

8 Reasons Organizations Use VoIP Termination Services

The business cases for a great VoIP termination provider are endless, but we've filtered out list down to 8 no-brainer reasons to take advantage of these services. Common business benefits of partnering with a reliable call termination service include:

1. Outbound CLI (Local Voice Termination)

Want more people answering your calls? Use a local number as your outbound caller ID! Sounds easy, but of course, international telecom never so simple. The ability to use local caller ID in target markets is a top priority of most companies when choosing their VoIP termination providers. And it's no wonder why; companies that don’t display a familiar caller ID may miss out on more than 75% of answered calls. In China, for example, recipients are 10x more likely to answer calls from companies using local numbers!

Call termination service with guaranteed outbound caller ID is known as Local voice termination. Local voice termination features such as TRAVERSE TELECOM TrueLocal prevent poor answer rates in your target markets, especially during international calls. Check out our free webinar Look Local, Sell Local for more statistics and use-cases for guaranteed CLI during outbound calls. 

2. Expanded Call Coverage

VoIP providers usually offer a wider variety of vanity phone numbers than traditional phone service providers. In terms of the ability to reach people, VoIP offers greater access to phone numbers in hard-to-reach places such as app-based numbers, PBX-based lines or accounts within unified communication platforms (like Teams).

Connecting with a global voice termination provider like TRAVERSE TELECOM or partnering with several local vendors in your target markets gives companies worldwide call coverage, also known as A to Z termination. These arrangements often expand your inbound number coverage as well. For example, TRAVERSE TELECOM partners have the ability to provision inbound virtual numbers from 170+ countries within minutes, all from one intuitive user interface. This includes rare number types other providers struggle to obtain in Australia, India, Nigeria, the UAE, and many more.

3. Friendly User Experience

Partnering with reliable call termination providers means your business is not responsible for maintaining your telecom network, freeing you to focus on the daily operations and goals that drive your business success. There’s no need for additional IT staff, and live phone support is available 24/7 when you choose a reliable provider like TRAVERSE TELECOM. 

4. Price Reduction (Wholesale Call Rates)

VoIP termination rates are more affordable (and much easier to work with) than PSTN-based services in practically every scenario companies may find themselves in. This is especially true for businesses that qualify for wholesale voice termination rates. In addition to the time savings and reduced headcount requirements when using a voice termination provider, wholesale VoIP partnerships unlock the most competitive call rates vendors are able to offer.

5. Automated Work Flows

If your business opens a new office, goes remote or sends representatives overseas for an event, your VoIP network follows you. There’s no need to install new hardware or configure new server rooms. Take advantage of unified communications and integrate your voice service with your CRM and other technologies to automate tasks and free up your agents to communicate with customers.

6. PSTN Replacement

If your business and customer base are all within your local or regional area—meaning you could rely upon the local telephone network for all phone service needs—contracting with a VoIP termination provider could still benefit your company. The VoIP provider could offer a full suite of business call services most local phone vendors can't match, and at more affordable rates!

7. Consolidated Technology for Unified Communications

Almost all VoIP termination providers offer some level of unified communication integrations. You and your employees can continue to use the systems you’re familiar with without sacrificing productivity. 

Need to upgrade your system or planning a rip-and-replace migration to a cloud phone system? No problem. Your VoIP provider will handle those changes in the cloud. Technology upgrades happen online, too. Meaning a simple download of the new tech and a reboot of your computers puts your phones back on the same page. 

8. Superior Call Quality (Especially Internationally!)

VoIP termination providers continuously work to solve the inconveniences of dropped calls, post-dial delays, poor audio quality, and other annoyances that can crop up, especially when making long-distance calls. Most providers guarantee a good connection no matter the location of the outbound/inbound caller. It’s the VoIP provider’s job to route your calls efficiently. They maintain backup systems so if technical errors crop up, your phone service will continue uninterrupted.

Understanding VoIP Termination Providers

VoIP termination service is the process your carrier takes to ensure your VoIP calls reach their intended destination without being dropped and with as high quality as possible. As the number of carriers that you rely on to place outbound calls increases, so does the chance of something going wrong. To address this, VoIP termination services continuously optimize these outgoing call routes on their network and then pass those benefits on to companies or partners that use them to host their outgoing calls. If you’re conducting a video call, or using a UC that allows audience chat or file transfer while on a call, VoIP termination services also ensure your data transfers seamlessly. 

Because there are so many use-cases that companies use call termination services for, the first thing you should look at with potential VoIP services is the type of organizations their service is built around. For example, is the provider focused on voice termination routes in the US & Canada but also offer some international services, or are they focused on primarily on international call traffic? Do they offer local VoIP termination, and if yes then where can they ensure local caller ID and which destinations are best effort? And of course, are they a Tier 1, Tier 2, or Tier 3 voice provider?

We'll cover best practices for vetting potential voice termination providers in a future article, but this free guide wouldn't be complete without addressing the tiers of VoIP providers and why that matters. There are three main categories of VoIP termination companies, known as "tiers." If you're unfamiliar with VoIP provider tiers, you're in luck! They are easy to explain and once we do, you'll be able to understand 80% of what you need to know about a provider's network infrastructure just by knowing what carrier tier they fall under. 

The 3 Tiers of of VoIP Termination Providers

VoIP termination providers, or telecom carriers in general, can be broadly categorized into three categories; Tier 1, Tier 2, and Tier 3. The differences between tiers of telecom carriers come from the way in which their network operates. Let’s explore each tier in more detail.

Tier 1 Telecom Carriers

Tier 1 telecom carriers are large organizations that own their own infrastructure and maintain a network with direct connections between all points. These large carriers have peering agreements with Tier 2 and sometimes Tier 3 carriers, but always prioritize their own traffic first. There are only a handful of Tier 1 carriers in the world. 

Tier 2 Telecom Carriers

Tier 2 telecom carriers have peering agreements with one or more Tier 1 carriers. While many Tier 2 carriers simply piggyback off a Tier 1 network, some run a hybrid network where they own their own infrastructure in certain regions and/or maintain direct connects with multiple Tier 1 carriers and run calls through the carrier best suited for that call based on when and where the calls take place. 

Tier 3 Telecom Carriers

Tier 3 telecom carriers are startup carriers or niche providers that works through one or more (usually more) Tier 2 carriers to host their customers' calls. 

While Tier 3 carriers have a role to play for niche use-cases, if you're reading this article you are probably looking for a Tier 1 or 2 carrier. Why? For several reasons, but none more important than reliable voice quality. The more "handoffs" there are between networks, the more likely you are to experience audio issues, post dial delay, jitter, dropped calls, etc. Tier 1 carriers don't need any handoffs to connect calls, while Tier 2 carriers minimize handoffs and can even optimize international connections by switching to their own network or a different Tier 1 that's better suited for that particular call. 

The Reliable Choice for International VoIP Termination

Interested in reliable, high-quality voice termination around the world? If that's a yes, you're in the right place! We encourage you to continue using our free resources to educate yourself and arm yourself with the knowledge you need to make a confident, competent decision about your voice termination providers. And when you're ready to compare carriers, we hope you'll consider TRAVERSE TELECOM during your search.

TRAVERSE TELECOM is here to deliver the highest ROI for any organization we partner with. No overly complicated buzzwords or sales hocus-pocus; if we aren't confident we're the best voice provider for your needs, we'll help you find the best fit even if that means pointing you towards a different solution. The reason so many organizations trust TRAVERSE TELECOM as their voice termination provider include:

Secure, Reliable Global Voice Network. Transport Layer     Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption,     plus 24/7 fraud monitoring and live support, helps ensure the highest     level of security for calls. 

Exceptional Global Call Quality. Our resilient global network     delivers an average MoS score of 4.2 for international traffic, thanks to     50+ local carrier connections and optimized routes for minimum call     congestion and packet loss.

Outbound CLI & Local VoIP Termination. TRAVERSE TELECOM's     TrueLocal 2-Way Voice Numbers, which include local VoIP termination &     origination, are now available in nearly 30 countries!

Affordable A-Z VoIP Termination Rates. No carrier but TRAVERSE     TELECOM consistently delivers reliable, high-quality audio at such     affordable rates globally. Talk to us today for our latest A-Z VoIP     termination rates.

Unmatched Global Number Coverage. Provision and configure routing rules in     minutes for any of our 40K numbers in inventory, all from one intuitive     user interface. We provide inbound numbers in 170+ countries,     including rare number types in India, Nigeria, the UAE, and many more.

International     Porting Expertise. When other carriers     say it can’t be done, our world-class porting team finds a way. Our     international porting team can transfer numbers in over 100     countries and regions at no cost. 

Expect the Best from Your VoIP Termination Provider

Interested in seeing what voice termination looks like with TRAVERSE TELECOM? We appreciate your interest! Talk to us today to receive a dedicated demo or our latest A-Z VoIP termination rates. 

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What will happen to humankind in the future due to overuse of smartphones? A shocking forecast map appears

The existence of electronic devices such as smartphones and PCs is indispensable in our daily lives . However, on the other hand, overuse is said to affect both mind and body. If the usage time of electronic devices continues to grow, it is no wonder that some changes appear in our bodies. What is going on with humankind in the future? A strange 3D model that doesn't really make jokes is attracting attention. Results of adapting to excessive use of smartphones

The name of the 3D model released by Maple Holistics, which incorporates various scientific knowledge and sells health foods and skin care products, is Mindy, a human female.

 Also Read: What are Australia toll free numbers, how to get Australian phone number for your business in 2021

The back is greatly bent, the head is flat due to the degeneration of the brain and the deformation of the skull, the second eyelid is deformed to the eyes, and the hand is deformed like an animal's claw. All of these are the result of human adaptation to the use of electronic devices.

Read More: How to get a virtual number for Turkey

It's an unbelievable adaptation for us living in 2019, but "holding a smartphone causes" text nails "and" right-angled elbows, "so-called cubital tunnel syndrome," said MedAlertHelp founder Nicola Georges. Dr. Bitch speaks. "A few years ago, mobile internet usage outpaced desktops. So to speak, we grab the internet with our own hands."

Also, balance when you're looking down on your PC, smartphone, or tablet. Because of this, the muscles in the back of the neck support the head, but muscle fatigue occurs and the neck becomes painful. Dr. Daniel Liu calls these symptoms "tech necks," but Mindy's adaptation results in the development and shortening of the muscles around the neck. 

 Read More:  India toll free number for your business in 2021

Although there is much room for debate, it has been pointed out that radio waves emitted from smartphones may affect cancer, memory, and the formation of skulls in children.

Or, as cognitive science expert David Gary advocates "idiocracy theory," all-purpose technology prevents natural selection from occurring in humankind, and the size of the brain shrinks over a very long span. It may be (* The movie "Idiocracy" is the original story. The Japanese title is "26th Century Youth". As a result of only low-intelligence human beings leaving offspring, the mediocre hero of IQ100 is now awakened from cold sleep in the future Comedy treated as a genius).

It is because of these findings that Mindy's head is distorted.

Do you need to take it seriously?

The other day, a study saying that "overuse of smartphones may cause protrusions of horn-shaped ridges (external occipital protuberances) in the skull of young people" said, "Overuse of smartphones causes horns in young people. " as, and I think that is just called a great topic on the Internet, smartphone users might feel a look at Mindy is not a gas.

However, it's a good idea to receive these “evolution” reports as much as advice. The external occipital protuberance is not a "horn" because it is common to everyone, and the research did not actually examine the degree of use of smartphones. There are also voices questioning that "there is no data to support the theory."

Unless extreme selection pressure is applied to it, the shape of a person does not evolve significantly in a few decades to a few hundred years at most. If the acquired trait is inherited, a group of farmers who devote themselves to field work and have many acquired ancestors with a bent spine may have significantly more bent or less bent spines than those who do not. It's no wonder they do, but those theories were denied over 100 years ago as "lamarckism." The same applies to the use of smartphones.

Therefore, even if a human being like Mindy appears, it is a daunting future, and by that time the shape of the device should be completely different. Source: Traverse Telecom Inc.

[traversetelecom]

Carrier-grade quality VoIP service for all business and enterprise. Choose a fully licensed and compliant provider to enjoy stable, long-term service. Unlimited Call Capacity. Coverage in 60+ countries. Flexible Network Capacity. Free Traffic Encryption. Real-time provisioning.

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Grow your revenues with our wide range of flexible and profitable partnership models. Service models ranging from back-office tools to full management of your voice business.

[traversetelecom]

Carrier-grade quality VoIP service for all business and enterprise. Choose a fully licensed and compliant provider to enjoy stable, long-term service. Unlimited Call Capacity. Coverage in 200+ countries. Flexible Network Capacity. Free Traffic Encryption. Real-time provisioning.

[traversetelecom]

Get a UAE Toll Free Number For Your Business In 2020- Risk-Free

A UAE toll free number is a dedicated phone line that allows callers to reach your business without being charged. Due to their dial-code, these hotline numbers are also known as UAE 800 numbers or Dubai toll free numbers, although any 800 number in the UAE includes toll free coverage from all provinces. A toll free UAE number allows you to easily manage your calls from anywhere. Every UAE 800 number from Traversetelecom includes 20+ hotline features like automatic call routing, IVR (virtual attendant), voicemail transcription, call controls and many more at no extra cost. You can buy UAE toll free numbers online with no setup fees and no minimum contracts. Get an 800 number in the UAE today and try the best toll free service for business risk-free.

Expect the Best UAE Toll Free Services

Purchasing UAE 800 numbers is easy and affordable with Traversetelecom:

Try UAE     toll free number services risk-free

Buy UAE     toll free numbers with no setup fees and no contracts

Stay compliant with call recording on     your toll free phone lines

Earn $25-$1,000 when     you transfer your existing UAE toll free numbers to Traversetelecom

Every UAE     toll free service plan includes 20+ features like     automatic call routing, IVR, custom caller ID, and more at no     additional cost

How to Get an 800 Number in the UAE

Setting up a toll free phone number in the UAE is quick and affordable with Traversetelecom. Get a UAE 800 number today by:

1.      Buy a UAE toll free number online and start customizing your call forwarding rules today. Traversetelecom specialist will contact you after your purchase to confirm your account, test your new hotline, and answer any questions you may have.

2.      Submit the short contact form to request custom pricing, schedule a free demo, or to search our global database for a custom toll free phone line. You can also call us directly from any of our business phone lines.

How long does it take to get a UAE toll free number?

When you buy a UAE toll free number online, your new business phone line is automatically set up and activated with a $5 credit for calls. Your $5 credit limit will be removed as soon as your business details are verified by our team. In most cases, this process takes 10 minutes or less. If your business email does not match your listed company, Traversetelecom expert may reach out to confirm your account details before lifting your credit limit.

What is UAE virtual number?

 UAE tollfree number makes your business more accessible to UAE customers and enhances brand image of the company. It makes your business look more professional as well as increases customer satisfaction by providing them free calling privilege. UAE toll-free number also makes it easier for your prospects to reach out to you, and helps your business get more call leads as compared to your competitors.

Boost your business growth with UAE 800 number

Free calling privilege for your UAE customers

Having a single business number represents your brand with common virtual phone number across all platforms. Your business may have multiple departments or agents. But, instead of having a separate phone number for each, a centralized business phone number does the needful. Several agents’ phone numbers are mapped behind one virtual phone number only.

Enhance brand image of your UAE business

UAE toll-free number makes your business look more professional and showcases it as a good brand. A professional looking business contact number gains customer credibility and trust. Local UAE customers associate themselves more with a local toll-free number, and consider your products and services reliable options to invest in.

Why TraverseTelecom for UAE toll-free number?

Transfer live calls to agents

UAE tollfree number provides ‘Live Call Transfer’ feature which lets your agents transfer ongoing calls to another agent’s mobile phone without disconnecting the call. It is helpful when a single caller needs to deal with multiple agents. It is also very useful if the agent is working from a remote location or after office hours.

Remarket your products to your callers

UAE 800 number lets you remarket your products to your callers via SMS marketing and facebook advertising, directly from the online panel. Remarketing is done for existing UAE and international customers too. This helps in upselling or cross-selling the products, in converting lost leads, and also increasing brand recall value of your company.

Are 600 numbers toll free in the UAE?

No, UAE 600 numbers are shared-cost. Callers who dial a 600 number will be charged a rate determined by their personal phone carrier.

What is the UAE toll free number format?

The UAE toll free number format includes the toll free prefix "800" followed by a 7 digit number.

How do I apply for a UAE toll free number?

No application is necessary to purchase UAE toll free numbers from Traversetelecom. Unlike most UAE toll free service providers, dedicated phone lines from Traversetelecom are set up and activated automatically.

Is there a separate dial-code for Dubai toll free numbers?

No, a common misconception is that there are different toll free prefixes for each province in the UAE. Every 800 number works as a toll free number in Dubai and every other province.

What else can Traversetelecom do for my business?

In addition to the best UAE toll free number service for business, popular solutions from Traversetelecom include Cloud Contact Center Software and Business SIP Trunking. You can also buy UAE VoIP plan from Traverse Telecom Inc.

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COVID-19: We are here to support your all Telecom needs

As the COVID-19 outbreak continues to evolve, we want to reassure you that Traverse Telecom is doing everything we can to support you through this difficult time. Know we are taking added precautions to keep our clients and employees safe. This is our number one priority. Equally important, we are here to provide support in any way we can, to help you manage and run your business in these uncertain times. We're here to support your all telecom needs and your business. We're open, available, and we're here to help you  24*7 Connect @ +1-888-326-4003 

Stay Healthy and Safe!!

[traversetelecom]

Traverse Telecom aspires to provide complete VoIP and hosted PBX solutions to a worldwide audience. Offering accessibility of these services to everyone is our purpose. We deliver the highest level of service at a competitive price by providing the most innovative and forward thinking ideas and features to our partners. We strongly believe in the idea, “Clear Communication 24/7”, which is why we offer state of the art feature-sets in VoIP telephony to all of our partners. Backing it up with our first class 24/7 Customer Support, our goal is to achieve 100% Customer satisfaction. We will provide you with seamless connectivity for all your communication requirements without ever compromising on the quality of the service we provide.

[traversetelecom]

How to get Toll Free Number | Benefits of Toll Free – Traversetelecom

Every business should begin with buying a toll-free number as it is a mandate for any business to have a good impact on their prospective clients. Be it a startup or an established business, A toll free number will enable a business to kick start in a competitive market.

Buying Toll-Free numbers is not at all difficult now a days, it is a few minutes process and business will be ready to take calls immediately. There are many benefits of having a toll free number associated with any business namely customers can reach readily to the business without paying any price from their pocket.

A toll-free number can give a unique identity to the business like if a company name is “ABCDEFG LTD” they can buy 1-800-ABCDEFG as their toll-free number. No business should think twice to buy a toll free number as it is the need of the hour.

Buying a toll-free number will enable a business to transfer their calls to their IVR or their different departments with a blink of an eye.

A toll-free number will surely increase the number of prospective customers for a business. Also, it will help all the existing customers of a business to contact them readily. In all, we can say that buying a toll free number will cover many important aspects of a business such as branding, customer experience and increasing prospective customers.

A Toll Free Number will become a great marketing tool for a business which will eventually increase revenue for a business. Buying a toll-free number comes with lot other things as well, like a business can keep track of all the calls that they receive, they can keep track of all their conversions.

Recording is another feature that comes along with most toll-free services, it will enable a business to maintain the quality of their conversations with their prospective or existing clients. A toll free number comes with another feature of call forwarding which will enable a business to forward their calls after office hours to their cell phone or any other after office number or even their IVR with a suitable pre-configured message for their customers.

A toll-free number becomes a very convenient contact number for a business for their customers to reach their customer service, support, sales, billing, accounting or any other departments. A toll-free number usually becomes a favorite among the employees as well as they all will know that there is a single number which is “Toll Free” for all their customers now.

Buying a toll- free is a great investment for a small-scale organization as it will enable them to showcase themselves as a bigger player in the market. It will give them an image which will depict that they are ready to take any customer from any part of the globe. Medium size companies always have a problem maintaining the records of their customers, leads, calls, conversions, call backs etc.

The solution to their problem is buying a toll free number service which will take care of almost everything as a toll-free number comes with call tracking, call recording, call data, minutes spend on a particular call. Many Enterprise companies already have a toll-free number and if not, then there must be something wrong with the management. Enterprise companies generally have a huge customer data base and it is much easier for all their customers to reach them by a toll-free number associated to their company.

A toll-free number also gives an edge to any website on the internet. A website looks incomplete without a toll-free number published on it. Buying a toll free number is always an asset for a company as it improves customer retention and moreover it is easy to remember. A toll-free number also enable a business to have a global presence which can easily help them with gaining venture capitalists or investors.

A toll-free number can help a business having more business partners as they can reach your any department directly. End of all there is another huge advantage of having a toll-free number for your business which is hassle free office relocation. If a business is tied with a toll free number, they will not have any burden to move their phone system to their new location, even if they are relocating nationally or internationally. To conclude this, we can say that Buying a toll free number is more than a wise decision.

In fact, it will prove a smart and canny decision to take a business to the next level. So, don’t think go for it.