#not a peep about priority access to platform support

[getvalentined]

Got an email to fill out a survey on the concept of tumblr Premium and related features, and while I'm assuming that I'm not supposed to talk about it too specifically in case some things mentioned in the survey aren't fully implemented, the features listed as possibilities sound pretty solid. Limit increases, monthly benefits (both for the user and as gifts for others), special badges and decorations, etc.

There were no features listed that are already available for free, so they're genuinely looking at offering new features for paid users rather than following in Xitter's footsteps and locking existing features behind a paywall. Likewise, nothing listed would be obtrusive to the current tumblr experience or unfairly favor a paid user over a free user any more than dropping a few bucks on a Blaze already "favors" the person being Blazed. (Which is up for debate, since that whole feature is literally "LOOK AT MY POST, BOY" and is one of the most tumblr things that tumblr has ever done.)

I was extremely leery going into the survey, because "premium" features these days are generally not premium at all, but I'm feeling very positive about the upcoming features now. Overall—and I say this as someone who has worked in webdev and digital marketing, used to pay for icons on LiveJournal for multiple RP accounts, currently pays for ad-free here, and has been doing beta testing for so long I once had the personal email addresses of both the founders of deviantART—it sounds genuinely good! Nothing anyone can't live without, but a good number of fun things that would actually be of interest to the tumblr userbase.

Now I'm just waiting to see how many of the features floated in the survey wind up in the final package, and how much that package is going to cost.

[womenofcolor15]

ESSENCE Fest (And Likely ALL Other Concerts) Canceled For 2020, But A Virtual Edition Will Go Down + WWE Deemed ‘Essential’ In Florida, Wrestlers Still Fired

Essence Festival 2020 has been cancelled and virtual edition of the event will be hosted to raise funds for COVID-19 relief. Get those deets, plus the ridiculousness moves by Florida officials by deeming the WWE as essential inside….

  Summer plans to attend the annual ESSENCE Festival of Culture in New Orleans have been cancelled.

Today, ESSENCE announced that they will no longer move forward with the 2020 ESSENCE Festival of Culture live experience and look forward to returning to New Orleans in 2021. After New Orleans Mayor LaToya Cantrell recommended that no large events take place in New Orleans in 2020 due to the Coronavirus pandemic, they decided to pull the plug on the annual event.

ESSENCE initially thought they would be able to reschedule the festival for the fall, but with the way Americans are rapidly being infected with COVID-19, they made the tough decision to postpone until next year for the sake of the public’s health. Not to mention, New Orleans has been on track to becoming the new epicenter for the deadly virus.

          View this post on Instagram

                  After continued monitoring of the evolving developments in the COVID-19 global pandemic and in collaboration with our partners in the City of New Orleans and State of Louisiana, ESSENCE will no longer move forward with the 2020 ESSENCE Festival of Culture live experience. We look forward to returning to New Orleans in 2021. Tickets sold for the 2020 Festival will be honored in 2021 and full refunds are also available. We are excited to now announce an ‘ESSENCE Benefit Series to Fight COVID-19’ will raise money and provide support for businesses and organizations in Black communities across the country. We will host the first-ever ESSENCE Festival of Culture: The Virtual Edition taking place over July 4th weekend as a multi-day experience and benefit celebration linked to this effort. The virtual Festival will be a benefit celebration in honor and support of the City of New Orleans, which has been an incredible partner over the Festival’s 26 years and continues to be especially hard hit during this crisis. Click our bio link for the full statement from ESSENCE. #EssenceFest

A post shared by ESSENCE Festival (@essencefest) on Apr 15, 2020 at 7:45am PDT

  On the flip side, ESSENCE will host a virtual event to help raise money to support the black community – businesses and organizations – across the nation.

”We are excited to now announce that our ‘ESSENCE Benefit Series to Fight COVID-19’ will raise money and provide support for businesses and organizations in Black communities across the country, and that our first-ever ESSENCE Festival of Culture: The Virtual Edition taking place over July 4th weekend will be included in this effort as a multi-day experience and benefit celebration,” ESSENCE said in a statement.

”This Festival will be hosted on our new ESSENCE Studios streaming platform, which will extend the experience to communities everywhere providing unfettered access to the power, purpose and party that has made the ESSENCE Festival the largest cultural, entertainment and empowerment experience in the world.

”Women across the globe and their families will engage in interactive, live opportunities to be inspired, empowered, entertained and transformed as they enter a new economic, spiritual and wellness journey ahead. The virtual Festival will be a benefit celebration in honor and support of the City of New Orleans, which has been an incredible partner over the Festival’s 26 years and continues to be especially hard hit during this crisis.”

Mayor LaToya Cantrell and Governor John Bel Edwards of Louisiana thanked ESSENCE for working with the city to help flatten the curve in NOLA.

“ESSENCE and the City of New Orleans have a partnership that thrives in good times and is made even stronger in challenging times,” said Mayor Cantrell. “We share an uncompromised commitment to the best interest of our local community and our tourist community, and the priorities right now are providing support to those who have been affected by the disproportionate impact of the pandemic here in New Orleans and ensuring a safe and healthy environment for all. We look forward to welcoming everyone back to our great city in 2021 for the return of the ESSENCE Festival of Culture and to once again helping to create such an unmatched and magical experience.”

“We greatly appreciate the Essence family for working with the City of New Orleans and Louisiana as we face this ongoing public health crisis,’ said Governor John Bel Edwards of Louisiana. “We have enjoyed a long-standing relationship with the Essence family and look forward to continuing the celebration in 2021.”

Will you be tuning in for the virtual event?

In other news...

            View this post on Instagram

                  NEXT WEEK on #SmackDown | The #SmackDown Tag Team Titles will be on the line in a Triple Threat Match, @sashabankswwe and @saronasnukawwe clash in a high-stakes matchup, @bryanldanielson faces @wwecesaro and @trinity_fatu faces @ashasebera_danabrooke in #MITB Qualifying Matches, @sonyadevillewwe looks to clear the air with @mandysacs and MORE!

A post shared by WWE (@wwe) on Apr 10, 2020 at 7:38pm PDT

  As public health experts are encouraging (and almost begging) people to gather only if they have to, Florida Gov. Ron DeSantis (R) declared the WWE (World Wrestling Entertainment) as an “essential service” during the deadly pandemic. And his reason for doing so doesn't even make sense.

DeSantis basically told reporters he made the WWE an essential service because people need new content while in quarantine. We can’t make this up.

“I think people are chomping at the bit,” he said. “I mean, if you think about it, we’ve never had a period like this in modern American history where you’ve had such little new content, particularly in the sporting realm. I mean, people are watching, we’re watching, like, reruns from the early 2000s, watching Tom Brady do the Super Bowl, which is neat because he’s gonna be in Tampa and I think they have a chance to win a Super Bowl this year. But I think people - to be able to have some light at the tunnel, see that things may get back on a better course — I think from just a psychological perspective I think is a good thing.”

What he doesn't say is that the owners of WWE, The McMahons, are staunch republicans who, like DeSantis, are close personal friends of Donald Trump.

Peep the press conference he held yesterday where he talks about it below (at the 27:40-minute mark):

He said there would be no crowds in attendance, but still. There are tons of people who work behind-the-scenes to produce a WWE show. By the way, the WWE announced one staffer recently tested positive for COVID-19 last week.

    BREAKING: WWE has come to terms on the release of Drake Maverick (James Curtin), Curt Hawkins (Brian Myers), Karl Anderson (Chad Allegra), EC3 (Michael Hutter) and Lio Rush (Lionel Green). We wish them all the best in their future endeavors. https://t.co/cX449nNSLU

— WWE (@WWE) April 15, 2020

  DeSantis and Linda McMahon are now under scrutiny for this decision considering their Trump ties.

Although the WWE has become essential in Florida, the company has furloughed some of its wrestlers in an effort to cut costs and increase cash flow.

The company cut legend Kurt Angle along with a score of wrestlers: tag-team partners Luke Gallows and Karl Anderson, Drake Maverick, Curt Hawkins, EC3, Lio Rush, Heath Slater, Aiden English and Eric Young. Zack Ryder, Sarah Logan, Erick Rowan, Primo and Epico Colon, Mike and Maria Kanellis and No way Jose were also reportedly released. Several producers, including Lance Storm, Shane Helms and Fit Finlay, were also let go or furloughed, as was referee Mike Chioda.

Oddly, Rusev, one of the most popular figures who also appeared on E's "Total Divas" with his wife Lana, was also cut.

Rusev tweeted a few weeks back said that he was willing to pledge 20k of his own money to help pay staff without pay in WWE.

Today they released him, I feel fucking sick.

You're a top man @RusevBUL

— (@Fiend4Follows) April 15, 2020

The WWE is also reducing the salaries of executives and board members; decreasing operating expenses; cutting talent expenses, third party staffing and consulting; and deferring spending on the construction of the company's new headquarters for at least six months. It's reported the WWE will save $4 million a month with the measures “along with cash flow improvement of $140 million primarily from the deferral in spending on the Company’s new headquarters.”

Damn.

Photo: Getty

[Read More ...] source http://theybf.com/2020/04/15/essence-fest-canceled-for-2020-but-a-virtual-edition-will-go-down-wwe-deemed-%E2%80%98essential%E2%80%99-

[pretty-prima-blog]

The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service-2/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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[thereaderscafenetwork-blog]

The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service-2/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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buy app reviews

[zuranimukherjeenudexn]

The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service-2/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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[lightningwolf66]

The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service-2/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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[pretty-prima-blog]

The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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The Future of Customer Service

New Post has been published on http://app2chart.com/the-future-of-customer-service/

The Future of Customer Service

The digital transformation taking place around the world is changing every facet of business. Customers demand convenience and are ready to shift loyalties if a business misses to fulfill their demand. Businesses understand that the only way to face and sustain in the competitive world of business is having a set of trusted customers who satisfied customers. Satisfied customers share their satisfaction with new prospects bringing in more business. It becomes imperative that an important factor that builds the trust and creates satisfaction among customers is taken good care of and is considered a priority. Customer service or care is one factor that no business would want to take lightly as it can have an adverse impact that can distance the customer forever. One bad customer experience can cause havoc as Esteban Kolsky, Former Analyst with Gartner and Founder and Principal,Thinkjar mentions 84 percent of customers are annoyed and frustrated when the agent does not have an answer to their query. The frustration invariably leads to 13 percent sharing their agony with 15 or more people while 91 percent of the non complainers make a silent exit. No business will want the majority of their customers exiting without a word. In such a scenario it becomes important that the line of communication that customer service enables is maintained and maintained well.

  Mentioned here are a few scenarios peeping into the future of customer service that will arouse satisfaction among customers for them to stay and will be vital for any business irrespective of the industry.  

  The future of customer service will rely on the united efforts of all departments, unlike the present scenario where organisations work as separate entities trying to achieve departmental goals. The future entails working of departments in unison sharing one set of unified data that is shared with the customer service department. As an example we consider a customer who has purchased a new car waiting on the delivery of his new, he has completed all formalities with the sales department and is waiting on the delivery of his car. In his last interaction with the sales department he was informed that he could find out the exact day and time of delivery calling the customer service line mentioning his invoice number. The customer does exactly that and calls customer service quoting his invoice number and get a prompt response that the vehicle will be delivered to him on Tuesday 12 April 2016 at 17:00 hrs. The customer service representative is able to promptly provide the requested information to the customer because the information related to the customer’s invoice has already been shared and updated in the centralised data system by the sales department. In the absence of such a scenario an occurrence that is a present day scourge, the unavailability of information with customer service would have caused discomfort to the customer looking forward to getting his new car delivered, in some instance prompting him to cancel his booking or raise the concern with the higher up’s both a strict no when it come to customer service.

  Businesses must be prepared to attend to their customers from any channel they wish to interact from contrary to the prevalent norm where most customer service interaction happen over phone or email. The increasing influence of internet connected mobile devices, social networks etc points to a future where customers will raise questions or queries immediately soon as they experience it while on social networks or surfing the web on their internet connected mobile devices. Businesses should have well prepared and organised customer service departments that are prompt to address and resolve any query or concern arising from any of the channels mentioned. Jay Baer, Author, Keynote speaker and President Convince and Convert, says,’42 percent customers complaining on social media expect a 60 minute response time.’ Surprisingly 57 percent customers complaining on social media expect their concerns to be resolved within the same 60 minute timeframe on weekends as well during night hours.

  The rise of the omni channel contact center will bolster business and customer experience. The increasing use of varied devices and platforms to interact with a business will require that businesses up their technology and efforts to provide the customer with same seamless experience as and when he interacts. Genesys.com states, Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Leading companies with multi-channel contact centers are moving to the Omnichannel Engagement Center solution to further their competitive advantage. With an Omnichannel Engagement Center solution, a company can deliver consistent and personalized customer experiences across all channels, touchpoints and journeys. As per the Customer Experience Board, 58 percent customers have visited the web before calling while 34 percent are on the website while speaking to a customer representative.

  Video customer service will catch the fancy of many as per Forbes which states that the direct connect established by video and the genuinity in conversing an individual face to face will be a driving force that will enable and boost the use of video customer service. With video chatting facilities already available through the likes of Skype and Facetime, it will be a hard to resist proposition when it comes to connecting customer service with video capabilities. Examples cited in the Forbes article speaks of Amazon pioneering video with their Kindle Mayday offering,. American Express Co. brought video help to its iPad app in February, using technology from Cisco Systems Inc. that supports both one-way and two-way video. Like Amazon, American Express trained agents to inject their own personality into calls. Both baby boomers and millennials like video support, and we will see more companies tapping into the power of video in the next year.

  Customer identity that is key to any efforts be it engagement, experience or service will be bolstered by the rapid implementation and enabling of customer identity management solutions on and across websites. CIM capabilities will not just make registering through email or social login (registering using existing social network identities) a convenient affair, it will enable businesses to get to know their customers better through the collection of profile data gathered at the time of registration and the psychological and behavioural data shared by the social network service provider. Capabilities such as the Single Sign On that provides for a single set of credentials to customers for accessing multiple web properties belonging to a business will give the business unified profile of the customer to understand them better gauging their activities across web properties. Consolidated data in the form of customer insights will give a deeper understanding about the customer that can strengthen marketing efforts and provide impetus to the customer service department that can connect much better with the know available in hand.

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