#my mom has also been cced into email about a claimant who was apparently dead | Explore Tumblr posts and blogs

listen-to-the-inner-walrus · 2 years ago

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my favourite thing in the world is when you get a letter from the government accusing you of essentially being fraudulent when youre not, so you send an email to the email listed on the letter that explains how it isnt fraud and you attach documents to prove it, and then months later they send another letter saying you did not reply to the last letters (they only sent the one) and as such you are subject to a penalty of £125 and oops if you dont pay today, it goes up by £50, and thats just not an amount of money most people have handy to pay off false fraudulent claims. so this time, you email them again and you then go through their website to send another email, and then you call them and explain it, and their workers tell you that its all sorted and youre no longer subject to the penalty.

and then, a month later you get another letter saying that youve been picked up on the false fraudulent thing again and warm you about the penalty you have to pay. because apparently the worker on the phone removed the penalty but didnt change the incorrect information on the system like they were meant to.

so then you have to email them again, explaining everything again, attaching all the evidence again, and also call them again just in case and explain everything again, and this time she does change it on the system and says shell have a corrected certificate sent to your email within the hour.

and then two hours later, you get an email saying youll be emailed the corrected certificate within 24 hours.

#personal #uk government #uk government systems #the way they work is so fucking stupid #this is about specifically the nhs prepayment prescription service #which mate i paid over £100 for this dont accuse me of fraud #but also me mom works in the dwp #specifically job centre #and ive seen the computer system they use #it does not look like its been updated since 1992 #my mom has also been cced into email about a claimant who was apparently dead #whom the worker was trying to organise a face to face interview with #and if thats not bonkers enough on its own #my mom checked the system for that guy and hes not even dead #hes alive #but they believed he was falsely claiming uc from beyond the grave #also other snippets of awful uk infrastructure systems and shit #if you go to a&e no record of you will be kept unless you are put on a ward #also if you get an all clear often hospitals will delete stuff like fmri scans after five years #which we learned when i applied for my learners permit and could not be granted one as id had brain surgery #so i had to see a doctor about it #and the gp didnt really have anything to assess me on because he couldnt access the brain scans #and like fmri scans are very expensive so he wouldnt have requested one related to that #also fun fact about the hospital i was in for the brain injury #when i had the cranioplasty which is basically they took some bone from a different bit of my skull #and used it to cover the hole in my head #they put metal pins it to keep it in places and my mom was not told about that #(i was 8 at the time)#yeah i learned that when i was 18 and had an fmri for tinnitus and they had to do a skull x ray because we didnt know if there was metal

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