#lyft food delivery

[elevatorkingsblog]

dumbwaiter | kitchen lift | lyft food delivery

Dumbwaiter, Kitchen lift,

DUMB WAITER “A Dumbwaiter is a compact and efficient vertical lift that can be installed in your kitchen to transport food, dishes, and small appliances between different levels. With features like hydraulic lift, manual or motorized operation, and customizable size options, a Dumbwaiter can be an essential addition to your kitchen. Whether you are looking for a small Dumbwaiter for home use or a large commercial one for your restaurant, you can find a variety of options that will meet your needs. With its unique design and innovative features, a Dumbwaiter can revolutionize the way you store and transport items in your kitchen. So, why not invest in a hydraulic Dumbwaiter or a kitchen storage lift today and experience the ease and convenience of a vertical lift in your kitchen.

[the-wig-and-jewelry-channel]

Ready, set, order! 🛒 💰✨ Get up to $30 off Instacart. Use my code ANAA1F5128 at checkout or follow this link. Terms apply. https://inst.cr/t/2c3029eac #shop #shoplocal #groceries #instacart #instacartshopper #uber #doordash #ubereats #instacartshoppers #instacartbot #grubhub #shipt #lyft #postmates #nyc #uberdriver #food #delivery #georgia #grocerydelivery #california #amazon #gigeconomy #lyftdriver #groceryshopping #instacartfail #washingtondc #groceriesdelivered #travel #easymoney https://www.instagram.com/p/CokXalROQhX/?igshid=NGJjMDIxMWI=

[lunar303250]

Amazon Flex India - Part time Earning - Full Details in Hindi || 2019||

Link:-

[pucksandpower]

Like … for Uber?

Max Verstappen x Reader

Summary: maybe you should have been a bit more specific when you told your parents that your boyfriend drives for a living

The aroma of roast chicken and freshly baked rolls wafts through the air as you nervously adjust the centerpiece on the dining room table. Your parents and younger brother are due home any minute, and you’ve spent the afternoon preparing for this pivotal family dinner. Tonight, they’ll finally meet your boyfriend.

The doorbell chimes, sending a jolt through your body. You hurry to the entrance, smoothing down your dress before opening the door. Max stands there, a bouquet of flowers in hand and an easy smile on his face.

“Hey,” he says, leaning in to kiss your cheek. “These are for your mother.”

“Thanks, you didn’t have to do that,” you reply, taking the flowers. “Come on in. My family should be here soon.”

As you lead Max into the living room, you can’t help but feel a twinge of guilt. You haven’t exactly been forthcoming about Max’s career, telling your family only that he’s “a driver.” It wasn’t a lie, per se, but you knew they assumed he worked for a ride-sharing service or delivery company.

“Nice place,” Max comments, looking around. “Very ... homey.”

You laugh. “Is that a polite way of saying it’s nothing like your fancy Monaco apartment?”

“No, I mean it,” he insists, pulling you close. “It feels lived-in. Comfortable.”

The sound of a car pulling into the driveway interrupts your moment. “That’ll be them,” you say, your stomach doing somersaults. “Ready?”

Max squeezes your hand. “Always.”

Your parents burst through the door, arms laden with grocery bags. Your mother’s face lights up when she spots Max.

“Oh, you must be the boyfriend!” She exclaims, setting down her bags to give him a hug. “You’re even more handsome than Y/N said.”

Your father steps forward, extending a hand. “Nice to meet you, son. Heard a lot about you.”

“All good things, I hope,” Max replies with a chuckle.

As introductions are made, you can’t help but notice your parents exchanging curious glances. You know they’re dying to ask about Max’s job, but they’re too polite to broach the subject right away.

“Dinner smells amazing,” your father says, sniffing the air appreciatively. “Shall we sit down?”

Everyone gathers around the table, and you begin to serve the food. The conversation flows easily at first, with your parents asking Max about his family and where he grew up. But as the main course is cleared away, you can sense the questions they’re itching to ask.

Your mother finally breaks. “So, Max, how long have you been driving?”

Max looks momentarily confused. “Uh, professionally? Since I was 17, I guess.”

Your father’s eyebrows shoot up. “Seventeen? Isn’t that a bit young to start with Uber?”

“Uber?” Max repeats, bewildered. “I don’t-”

You quickly interject, “Dad, Max doesn’t work for Uber.”

“Oh, my mistake,” your father says, looking embarrassed. “Lyft, then?”

Max turns to you, a mix of amusement and confusion on his face. “Schatje, I think there’s been a misunderstanding.”

Before you can explain, your mother chimes in. “It’s nothing to be ashamed of, dear. Driving for those apps is honest work. We’re just curious about what it’s like.”

Max opens his mouth to respond, but you cut him off. “Mom, Dad, I think I need to clarify something. When I said Max was a driver, I didn’t mean-”

The sound of the front door slamming interrupts you. Your younger brother, Tommy, comes barreling into the dining room, out of breath and wide-eyed.

“Sorry I’m late, I was at practice and-” He stops short, his jaw dropping as he spots Max. “Holy shit! You’re Max Verstappen!”

The room falls silent. Your parents look from Tommy to Max, then back to Tommy, confusion etched on their faces.

“Language, Tommy,” your mother scolds automatically, before adding, “Wait, what did you say?”

Tommy is practically vibrating with excitement. “That’s Max Verstappen! He’s not just any driver, he’s a Formula 1 World Champion!”

Your father turns to Max, his expression a mix of shock and disbelief. “Is this true?”

Max nods, looking slightly sheepish. “Yes, sir. I’m a Formula 1 driver for Red Bull Racing.”

The silence that follows is deafening. Your mother is the first to recover, letting out a nervous laugh. “Oh my, and here we were asking you about Uber! We must look so foolish.”

“Not at all,” Max assures her, his smile warm and genuine. “It’s actually quite refreshing. Most people I meet already know everything about me.”

Your father leans forward, his interest piqued. “So, Formula 1 ... that’s the racing with the really fast cars, right?”

Max nods, launching into an explanation of the sport. As he talks, you can see your parents becoming more and more fascinated. Tommy, meanwhile, is peppering Max with questions about his latest races and rival drivers.

“I can’t believe my sister is dating Max Verstappen,” Tommy says for the third time, shaking his head in disbelief.

You feel a blush creeping up your neck. “Tommy, please ...”

Max reaches under the table to squeeze your hand. “It’s alright, liefje. I’m just glad they know now. No more secrets, yeah?”

Your mother stands up suddenly. “Oh, goodness! I completely forgot about dessert. I’ll just go fetch it.”

As she hurries to the kitchen, your father clears his throat. “So, Max, I have to ask ... is it dangerous? All that racing, I mean.”

Max considers the question carefully. “There are, of course, risks. But the cars are incredibly safe these days, and we take every precaution possible.”

Your mother returns with a homemade apple pie, setting it down in the center of the table. “I hope you like pie, Max. It’s an old family recipe.”

“It looks delicious,” Max says sincerely. “Thank you for going to all this trouble.”

As your mother serves the pie, the conversation shifts to more casual topics. You find yourself relaxing, relieved that the truth is finally out and that your family seems to be taking it well.

“So, how did you two meet?” Your father asks, between bites of pie.

You and Max exchange a glance, both smiling at the memory. “It was at a charity event in London,” you begin.

Max jumps in, “She spilled her drink all over my shoes.”

“Max!” You exclaim, swatting his arm playfully. “I did not spill it, you bumped into me!”

He laughs, holding up his hands in surrender. “Okay, okay. Maybe we bumped into each other. Either way, I’m glad it happened.”

Your mother sighs contentedly. “That’s so romantic. And now look at you two, so happy together.”

Tommy rolls his eyes. “Gross, Mom. Can we talk about racing again?”

The rest of the evening passes in a blur of laughter and conversation. As the night winds down, you find yourself in the kitchen with your mother, washing dishes while Max chats with your father and Tommy in the living room.

“He’s a lovely boy,” your mother says softly, handing you a plate to dry. “I can see why you like him so much.”

You smile, feeling a warmth spread through your chest. “Thanks, Mom. I’m sorry I wasn’t more upfront about his job. I just ... I wanted you to get to know him as a person first, you know?”

Your mother nods understandingly. “I get it, sweetheart. It must be hard, dating someone so famous. But from what I’ve seen tonight, he seems very down-to-earth.”

“He is,” you agree, glancing towards the living room where you can hear Max’s laughter mingling with your father’s. “He’s just Max to me.”

As you finish up in the kitchen, Max appears in the doorway. “Need any help?”

Your mother shoos him away. “Absolutely not, you’re our guest. Go relax.”

Max insists on helping anyway, drying the last few dishes as you and your mother put them away. The domesticity of the moment strikes you, and you find yourself imagining a future where scenes like this are commonplace.

Later, as you walk Max to his car, the cool night air nips at your skin. He wraps an arm around you, pulling you close.

“That went well, I think,” he says, a hint of relief in his voice.

You nod, leaning into him. “Better than I expected. Sorry about the Uber mix-up.”

Max laughs, the sound rumbling through his chest. “Don’t be. It was kind of fun, actually. Your family is great, by the way.”

“They liked you too,” you assure him. “Even before they knew you were famous.”

He stops at his car, turning to face you. His eyes are soft in the moonlight as he cups your face in his hands. “That’s all that matters to me. That they like me for who I am, not what I do.”

You lean in, pressing your lips to his in a gentle kiss. “I love you, Max Verstappen, Uber driver extraordinaire.”

He grins against your lips. “And I love you, Y/N Y/L/N, girl who definitely did not spill her drink on my shoes.”

[iww-gnv]

Thousands of drivers for ride-sharing platforms Uber, Lyft and food delivery app DoorDash will strike across the United States on Valentine’s Day seeking fair pay, drivers’ groups said on Monday. The strike call is the first since Uber and Lyft went public in 2019. Drivers will picket outside airports and Uber offices, two of the groups said.

[a-d-nox]

web of wyrd: side hustles

the top right corner of the wyrd web can tell you about some of your talents/interests and the best side hustles are based on the areas in which you have talent or a lot of interest. that being said, these are basic premises; in no way does one number mean a single thing. each number can mean different and multiple things. these are simply my observations (also observations are not destined to be true; they are simply possibilities / increased odds for profit).

astrology: 3, 7, 10, 17

baby sitting: 2, 3, 19

dog walking / pet sitting: 7, 8, 18, 22

food or grocery delivery / lyft or uber driver: 7, 13, 19, 22 (mostly for food delivery)

lawn care / gardening: 1, 3, 8, 14, 17, 19

online surveys: 2, 9, 10, 11, 12, 13, 16, 20

photography: 3, 6, 14, 19

personal chef: 7, 14 (could also do mixology / bartending on the side), 17 (could be like 14 - bartending/mixology)

selling your crafts on etsy: 1, 3, 7, 9, 14

tarot: 1, 8, 10, 18

tutoring: 5, 9

like what you read? leave a tip and state what post it is for! please use my "suggest a post topic." button if you want to see a specific pac/pile next! if you'd like my input on how i read a specific card or what i like to ask my deck, feel free to use the ask button for that as well.

click here for the masterlist

click here for more web of wyrd related posts

want a personal reading? click here to check out my reading options and prices.

© a-d-nox 2023 all rights reserved

[sreegs]

‼️READING COMPREHENSION WARNING‼️

Read and comprehend the topic of this post above the "read more" link before attempting to respond. This is your only warning. Violators will be mocked and blocked.

A GUIDE TO TIPPING IN AMERICA FOR TOURISTS AND VISITORS

AND ASSHOLES WHO SOMEHOW LIVED HERE THIS LONG WITHOUT UNDERSTANDING THIS

This post is going to cover tipping people in restaurants/eateries and private transportation. Tipping can also apply to many, many other service industries including but not limited to: movers, handypeople, mechanics, etc. Since this is meant to be brief and focused on info relevant to visitors and tourists, I won't discuss that here.

You're tipping 20% minimum on your food and public/private taxi rides (including lyft, uber, etc). Include this in your budget calculations for engaging with these services.

I was going to jokingly just end the post here but let me explain. Minimum wage laws in the US allow employers to pay their employees UNDER FEDERAL MINIMUM WAGE if they're in an industry that receives tips on the regular. Taxi drivers are self-employed and have to pay for the costs of the lease on their vehicle, gas, and give a cut to their garage or ride service provider.

Therefore, capitalists have shifted the cost of paying a living wage to these people on to the consumer rather than the employer. No amount of arguments against tipping culture is going to magically fix this overnight. That's the long game and we're trying to abolish this shit. Therefore, you are tipping 20% minimum. Today.

Even if you did not like the food.

Even if the food was cold.

Even if the server didn't seem cheery and smiley.

Even if the taxi wasn't as fast as you wanted it.

Even if the taxi smelled a little funny or the driver didn't talk the amount you like.

If you did not suffer immediate physical harm or harassment or discrimination at the hands of the service person who provided you the service, full tip. Five stars if you have to rate them in an app. Perfect marks.

Does the above statement seem strange to you? It shouldn't, because remember: capitalists have forced you to cover the full cost of the service. THIS IS NOT THE FAULT OF THE SERVICE WORKER.

Cash is King

Tip in cash if you have it. Credit card companies can't take a chunk out of cash tips. And if someone who works a low-paying job can grab a bit of cash under the table, away from the eyes of the IRS, then they will do more economic good with that money than the tax cut that goes to pay for bombing other countries.

How do I figure out a 20% tip?

Easy. Look at the total (THE TOTAL, WITH TAX YOU FUCKING CHEAPSKATE). Double it, then divide by 10 (move the decimal place one over to the left). Round up the remainder to the nearest dollar. That's going to be at least 20%.

What about counter workers?

There is some confusion on how to tip people who work at a counter in cafes and fast food establishments. Because they are not considered tipped employees and they get minimum wage.

The rule is, if during your transaction the POS (point of sale) register asks you to add a tip, you add a 20% tip. If you see a tip jar, you tip. If neither of these things happen, you don't tip

What about food delivery?

20% minimum tip. You called/ordered via an app, and magically food showed up. In any weather. 20% tip.

Bonus Holiday section:

Let's say you're visiting America during the peak American holidays when it's either a common "dining out" holiday or a holiday where you usually spend time at home with family. This includes, in chronological order:

Valentines Day, Fourth of July Weekend (the whole weekend), Thanksgiving, Christmas, and New Years Eve and Day.

You tip even more on those days. 30% minimum. I've tipped 100% on meals and rides on Christmas and Thanksgiving. Because those people are taking the time out of spending the day with friends and family, what everyone else is doing, to make sure they have enough money to pay bills and survive in America. And no you fucking bigot, you don't get to eye up the server and figure out if they celebrate Christmas or not.

FAQ:

I can't afford a 20% tip. How do I pay for this?

You can't afford the full service or experience. You don't buy it. Next question.

Where I come from, we don't tip that much/not at all. Why do I have to do this?

You're in America now. You have to do this. Please, feel free to engage the worker in a spirited debate about tipping culture if you feel like you need more info. I'm sure you'll learn something new.

I have a tipping system. You see, first I start at 10% and for every...

Your system is bad and you're a cheapskate. 20% minimum.

Hey wait a minute, I'm an American and I have strict rules about who I tip and how much. And 20% is too high! What are you talking about?

Every decent human being quietly judges you for being an asshole. You are disliked by the people around you who tip like normal people. You are not going to become rich some day because you saved $5 on a tip. Own up and tip.

I ate at an expensive restaurant. Surely I don't have to tip 20% on a bill like this, do I?

Yes you do.

Holy shit. I'm going to follow this guide but wow. Do you Americans really live like this?

Oh buddy wait till you encounter states that don't list the tax on the price tag.

OH MY GOD TUMBLR KEEPS BREAKING THIS POST. ANYTHING BELOW THIS GIF GETS FUCKED PLEASE TRY TO BEAR WITH ME

[tauric-loving]

I just keep finding my mind going back around to the idea of being a centaur. Feeling the extra powerful lower half of a horse, the height, the advantages I would have over normal humans in cases of travel and variety of jobs I could do in manual labor.

All the new jobs that would be available to clothing makers, mattress designers, home builders, designers, food preparation, packaging, delivery services like door dash and Uber eats, regular Uber or Lyft.

I can just keep myself occupied for hours and hours thinking what it would be like, feeling two heartbeats in two rib cages, feel the gap in between my rib cages, digging my hooves into the dirt, discovering how muscular I am in both halves. There's so much that would come with being a centaur I can't even cover it all.

[arctic-hands]

Lol governments and charities really don't conceptualize disabled people at all

Caved in after waiting three months for my SNAP to go back to the previous two hundred thirty that was slashed to one-oh-eight dollars over summer with no reason given other than that I was under "redetermination" during that time despite my having emailed the papers needed over back in May. So that was four months of going hungry because I couldn't afford much in the way of hypoallergenic foods, and pretty much living off of white rice the entire time, only to be told last week I'm finally getting my SNAP increased again...by twelve whole dollars. Fuck. Gf bread is 7 dollars for a third of the amount so that's right out, same with pasta and even ramen, what little meat I've been eating is the fattiest slabs of ground beef that leave half a cup of grease when drained and maybe turkey bacon since it was on sale, I couldn't afford oat milk when I last ordered groceries, and today I had my first fresh fruit in weeks solely because of a new program in my city alone that gives us thirty bucks of SNAP for fresh produce.

So I caved and contacted 211, the government hotline that's supposed to hook you up with various help like charities, housing, and food pantries, pleading my case that I, a disabled person with no car, no ability to carry things more than five pounds, and no ability to walk very far, with only a corner store and amazon delivery for food and no food pantry within my severely limited walking distance, and even should I be able to hobble to a distant pantry and somehow don't wreck my back carrying a box of food home, there's no guarantee I'd even be able to eat what they gave me.

So I plead my case and desperate circumstances and this is the email I got back from them.

[Image Described: a screenshot of an email that says "Good afternoon, I am responding to your request for food assistance. While we do not offer a program her [sic] that specifically meets your needs, I will email over severeal resources in your area that may be able to assist you during this time. In terms of transportation, we" it cuts off. End I.D]

And then they send me a list of the closest pantries, all out of walking distance even before I had a bum knee and a cane and probably give out breadish food, and they say they have a "special lyft program" I can use a full TWO times a month, but that still leaves me unable to carry a box to and from the lyft.

lol rip me I guess 🥲

[raven]

i feel like the tipping culture in my country might be different than in yours so i have a question (in good faith, i hope it comes across this way): why does tipping seem to be “reserved” only for waiters? why isn’t tipping for example cashiers a thing?

yeah im not super in the know on why tippong originated but heres my perspective as someone whos worked counter service cashier jobs and food retail and as a server

tipping is not reserved for waiters it's for people in the food industry, including cashiers, baristas, delivery drivers, etc (& support staff at restaurants get tipped out too) as well as for people giving services like hair dressers, masseuses, tattoo artists, taxi drivers, etc. like many people (stupid) wont tip cashiers and many places (fast food) wont let you tip their cashiers (they do get paid regular minimum wage though, while server minimum wage is 2.35 but it's weird to me to not allow tips). I always tip on to go orders bc the workers are doing the same amount; my restaurant doesnt have to go orders really but my old one did and tips on to go went straight to the support staff. but basically, its just how it is. why not tip retail? thats just not how it is. I dont know. Sorry. I havent really worked retail (i worked food retail and didnt get tips, but people would sneak me cash since i was doing some barista stuff) but it's kind of just that you are less in control of a customer's experience, generally. Like if you get your bra size measured, would you tip the person who did it? Idk. I'll have to check this out when i get my size measured soon. Idk, i try to tip as much as possible lol. Cashier, barista, etc. i buy something for $5 leave a $5 tip because it feels bad to leave just a dollar or two... theres also a retail store that allows tips at checkout and idk what it really goes to but i tip every time, i guess i could ask. and there's other services you tip for like hairdressers or masseuses or tattoo artists or taxi drivers like i mentioned before. at least thats just how i and others do it. because these people spend time, even several hours with you helping you and are probably not paid enough is my guess. (definitely taxi drivers are not paid enough especially if its uber/lyft...) Do you tip car repair? I need to get my car repaired, I'll look into it...

For why servers are prioritized in conversation: The bottom line is that it has been ingrained into american culture down to LAW that servers get paid less because they get tips. love it or hate it, by not giving tips you are not showing you disagree with a system, you are just fucking over a worker. You still spent the money at my restaurant, it will stay open. Many servers are also against passing laws to invoke minimum wages to lessen tipping because they would be paid way less, and i cant blame them. Like, my restaurant cant afford to pay me $60/hr. I got paid $60/hr tonight. I felt like i was going to die, but i would feel the same way if i was getting paid minimum wage by my employer, and i would be getting 1/4 that amount. Like serving simply isnt really worth it as a job because of the toll it takes on your mind and body to deal with customers, stand on your feet all day, carry heavy plates, clean the restaurant, etc, if we are not getting lots of money. At least for me since im disabled and killing myself with this job lol. But i have no college education and i LOVE feeding people good food! (I've also worked counter service not fast food, complicated , we did a lot of takeout, i mostly cashiered, never got a ton of tips, it was definitely much easier than being a full server in a full service restaurant. you should still tip people there thoughh)

[elevatorkingsblog]

dumbwaiter | kitchen lift | lyft food delivery

Dumbwaiter, Kitchen lift,

DUMB WAITER “A Dumbwaiter is a compact and efficient vertical lift that can be installed in your kitchen to transport food, dishes, and small appliances between different levels. With features like hydraulic lift, manual or motorized operation, and customizable size options, a Dumbwaiter can be an essential addition to your kitchen. Whether you are looking for a small Dumbwaiter for home use or a large commercial one for your restaurant, you can find a variety of options that will meet your needs. With its unique design and innovative features, a Dumbwaiter can revolutionize the way you store and transport items in your kitchen. So, why not invest in a hydraulic Dumbwaiter or a kitchen storage lift today and experience the ease and convenience of a vertical lift in your kitchen.

[the-wig-and-jewelry-channel]

Ready, set, order! 🛒 💰✨ Get $10 off Instacart. Use my code ANAA1F5128 at checkout or follow this link. Terms apply. https://inst.cr/t/2c3029eac #shop #shoplocal #groceries #instacart #instacartshopper #uber #doordash #ubereats #instacartshoppers #instacartbot #grubhub #shipt #lyft #postmates #nyc #uberdriver #food #delivery #georgia #grocerydelivery #california #amazon #gigeconomy #lyftdriver #groceryshopping #instacartfail #washingtondc #groceriesdelivered #travel #easymoney https://www.instagram.com/p/Cpcg9k0O-hE/?igshid=NGJjMDIxMWI=

[agentjayrock]

Uber? Lyft? What the hell is going on?

Ever had to contact customer support and heard over an automated voice instead of a human? How about contacting them and once you explain to them your issues only for them to give you ready-made responses as they haven't clue of what you're talking about? Well, that's been my excrcuiating experience as a driver for both companies at the same time. So, let's dive into how ludicrous it's been.

Let's start with Uber since it's rich with crazy stories. Uber has kind of a fair hourly wage going $25-30. You can receive payments on weekly basis like most jobs and contracts. Or you can have instant access to your money and even cash out once you've finished your shift with the Pro Card. Of course, I would choose the latter because why not? Normally I cash out directly to my debit card and needed I new one some time ago. I went in to change the details for the new card and had to undergo a security code verification via text message. I never received it so I had to contact support. I explained the issue I had and was told to whilelist my phone number from a text message. That's strange. How come I can receive text messages from Pro Card just fine when logging in, but not for this? Because this didn't work. I thought that this had to be a problem in their end. Now, a good tech support agent would troubleshoot such an issue should a solution like that not work. Not here; they "took it to further support" (Bear with here. I couldn't remember exactly what they said.) in order to resolve my issue. Their response: logout and in, reinstall the app and restart my phone. None of that worked because it's the most half-assed set of solutions of all time. Imagine if EA told you do that with their games you try to boot up. It'll just add the notoriety they're known for having.

It didn't feel like I was chatting with a human, so I decided to call support for a better chance. I had to wait (Get ready for this) ONE MOTHERFUCKING HOUR just to talk with someone. I can't believe I had the patience for that. I finally get to talk with an agent, only for them to tell me the same. Damn. Thing. Dude, what the fuck? Is Uber run by Skynet or something?! I kept contacting until I remembered why I had to whitelist the phone number I've been using with my account: it's because it's believed that it was being blocked by the provider. The number here is one I had setup for business reasons via TextFree, so I contacted them about it and they told me there was no issue on their end. Is Uber screwing with at this point? But, I went and switched the number on my account to my personal one, thinking that the business number is being assumed to be a VoIP, which is not allowed with some services. I finally get the code needed to finalize debit card changes to my Pro Card account.

Now this next story really interfered with my job significantly. I've been doing rideshare look normal, steady with a consistent schedule I setup for myself. The one thing that annoys me is that I have to verify my facial identity every once in a while. I mean, you know what I look like. Nothing too drastic has changed about me. So, why do I gotta go through this as I begin the job at a desired time? One day, I randomly go into the trip preferences menu to see it go from this:

To this:

Note: the Uber Eats food delivery preference is suppose to be there, but I didn't take a screenshot before it disappeared.

Of course, I had to talk to an agent. But this was more aggravating. I tried my damnedest to explain this issue. The agent, however, couldn't seem to figure out what I mean. Did they not have any job training? Once that was sorted, the agent said things like "This should be the type of experience for you to have" or "We understand your concern". Do ya, really? Because you should've went deeper into it by now. Continuing with this chat, guess what they told me then: the same solution from the Pro Card "troubleshoot", but that didn't work because THE APP IS NOT THE FUCKING PROBLEM! I disconnected and got in contact with a different agent. This bullshit repeated, but I got a whole new response. I got confirmation of my eligibility to have these preferences, including UberXL, and it was still approved. They also actually spent the time to look into it for a few minutes, although it was longer than. The problem involved the inspection of the vehicle I have registered. They wanted me to show an image of a newly documented inspection, but I don't have to worry about it for another 6 months. In my state at least, (I'm from the USA) I have to perform an annual inspection for legal validity of driving the vehicle, and it's $100. Doing this every 6 months makes no sense and it feels like it'll lead to an endless money pit, as a certain mechanic would say.

After that was sorted, I went back to doing the job like normal, only for it to happen again the next week. Starting to feel like Uber has a grudge against me. I go back to dealing with the same ol' crap more frustrated than ever, even angry, and get an unexpected response: I'm not eligible to perform UberXL rides. Well, isn't this the most inept thing to happen here? I drive a minivan, goddammit. What do you mean I'm not eligible? I just disconnected and almost didn't bother to reach another agent. But, I'm managed to collect myself and get it sorted out like last time. I'm certain this will happen again however.

On the Lyft side of things, the same issue with support, except this is about emblems. Speaking of those emblems, the adhesive is weak sauce. So, I needed new ones. You can order new ones from the site or app with the push of a button. It's suppose to arrive within week, but didn't as that time range passed. I had to contact an agent, but it was hard to do it on the app because for some reason, they have too high of expectations that problems are solved with FAQs. But this is a troubleshooting issue; there's no way they can believe things can work fine that easily all the time. I had to go to the site to get help, and they responded by arranging a new order, which did arrive. Thing is, I've had this problem since I first signed up. I didn't even get my training kit with the cool pink mustache. After those emblems wear out too soon, I had to order another pair. Here's me thinking "Maybe they sorted out that issue with the delivery". But something even worse happened:

And as of the date of this blog post, it's still like this. Why? I even contacted them with this screenshot and they just gave me an automated message saying they'll just reship the emblems. This shouldn't have to be the only way to obtain new emblems beside the Express Hubs, which is too far from where I live. And they didn't arrive this time. If I contact them about any other problem, it'll just be the same type of response instead of troubleshooting.

Now, I don't know too much about the experience with support for riders since I've not used rideshare often. But I'm sure there's similar issues. The fact that this is the type of support we receive is unacceptable. It's as if they only measure their success financially based on the quantity of users. With the money they make, you'd think they could hire more competent employees for tech support, but they just found some random people with barely any tech skills to speak of and brought them in. There's got to be some kind of union strike or something because we can't keep letting them get away with this.

[harrywblog]

What Are Some of the Major Challenges That Uber Faces Today?

There are many challenges facing Uber today, some ranging from safety to legal problems. Now, let's see some of the major challenges in the path ahead of Uber.

Safety Concerns for Riders and Drivers

Safety is a big concern. Both riders and drivers worry about getting safe. Cases of crimes in Uber cars have come. Drivers are attacked by passengers. Riders, on the other hand, are harassed. But Uber worked with these problems. They now have an emergency button inside the app. Drivers undergo safety training and background checks. However, accidents still happen. How to improve safety remains a challenge for Uber.

Legal and Regulatory Issues

They've fought legal battles throughout their entire time. Cities have attempted to regulate its business time and time again. Some have even banned Uber over safety concerns. Other cities believe that drivers should be classified as employees rather than contractors. This changes Uber's way of working and increases the cost. Also, legal problems have been held against Uber's reputation. Very recently, for example, it lost a court case over driver pay. These legal problems cost Uber both time and money.

Competition and Market Saturation

There is a lot of competition in the ride-sharing business. In fact, other companies, such as Lyft and smaller local startups, are currently rising to challenge Uber. Some come with more competitive perks than others; hence, many riders opt to use those services. Another obstacle is market saturation. In some markets, there are too many drivers and not enough rides, which means lower earnings for driver partners and makes differentiation harder for Uber. If Uber wants to stay ahead, it has to change the business of thinking. They are now entering new businesses: food delivery and self-driving cars. But competition will continue to keep them on their toes.

These challenges make Uber's future tough. There are big hurdles in safety, legal issues, and competition. How it addresses them will determine the future for Uber.

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[librarycards]

I don’t understand how you can live rurally and not see how crucial it is to prioritize transit and pedestrian welfare like I watched people walk in the snow and pouring rain and 0 degree weather to Taco Bell every day because it was the only food remotely in walking distance and they couldn’t afford a car….no Uber or Lyft no taxis no delivery services no nothing. No sidewalks either so massive trucks put your life at risk. Cars make landscapes so fucking violent and inhumane and fewer cars + better walking and transit infrastructure benefits literally everyone

[tumblingyeti]

A brand mythology that brought a startup into the heart of the nation’s children

I thought for my first belated post, I’d talk about a story of rebranding from an Indonesian start up where I spent four years as VP of Product and reflect how Go-jek’s branding story touches on the concepts of brand mythology and equity, brand architecture, and even friction.

A bit of context

Go-jek was founded in 2010 and is on-demand “super-app” platform that started as motorcycle ride-hailing but now one of the largest SEA tech giants, providing more than 20+ services extending beyond transportation to logistics, food-delivery, grocery-delivery, digital payments and lending, entertainment, e-commerce, and more.

Brand mythology

Go-jek’s registered company name reads “Aplikasi Karya Anak Bangsa” which translates to “an application that is the work of the nation’s children.” This tagline resonated with many people in Indonesia; the fourth-most populous country in the world which was in the midst of the smartphone revolution and which had yet to produce a “unicorn” (tech company valued over $1Bn). By using this tag line as part of their brand mythology, it allowed the company to become more than its on-demand transport and delivery products. It sought to enter the consumer psyche as something that they can be proud of. Go-jek aspired not just  to be the story of a company but a story of the nation. The emotional implication was that using the services would feel like an act of patriotism.

Exhibit 1: Photos below show the tag line “Karya Anak Bangsa” as well as the Indonesian flag (and colors, red/white) featured prominently on advertisements as well as the Gojek driver jackets.

The following excerpt from a 2018 blogposts describes this well “There is pride in what GO-JEK has done in Indonesia. And when you talk to Indonesian’s about GO-JEK, you will notice a particular phenomenon: The brand is theirs, their home-grown star, a reflection of a new era in technology.” Source: Medium Blogpost (2018) - “Why Go-Jek is the operating system of Indonesia”

Brand equity and extensions

The mythology as well as smart use of words, was in-part, one of the reasons why Go-Jek was able to expand from 3 services to 20+ within a span of three years. Subsequent product launches included Go-Car (car ride-hailing, think Uber/Lyft), Go-Food (food delivery), Go-Beauty (on-demand haircuts and beauty services, beauticians would come to you!), Go-Pay (peer-to-peer transactions, digital wallets, and more) and so-forth. Because Go-Jek had so much brand power and recognition, there was a lot of built-up trust and it reduced the hurdle for consumers to try out new services immediately after they were launched, even if it was in a completely new vertical. For example, one may not think that a company you trust to get you from place a to b is one that you might also trust to get you a good haircut or one that you may trust with sending money or taking loans.

I personally find it hard to imagine if Uber or Lyft launched a peer-to-peer transaction or money lending service in the US that their brand equity would carry over and consumers would try out those new services. I think if this happened, this would end up like the failed brand extensions that we discussed in class (e.g. the fate of Bic’s perfume and Levi’s suits).

This brand mythology was not a one-time play but a strategy that we continued to invest in as a company. In 2018, eight years after the company was founded, Go-jek launched a campaign titled #AnakBangsaBisa (translates to: Children of the Nation Can) to celebrate the 73rd independence day of Indonesia. Source: Gojek Blog

And in the Youtube comments of the campaign video, we can glean that the emotional impact of national pride is still very much alive:

This perspective of brand mythology / equity / extensions adds a new dimension to my previous reflections on our work at Gojek. What I thought was more of a branding strategy for recruiting and “feel-good” emotional aspect with using our services may have also played a significant role in enabling us to extend to so many different services in such a short time and become the “super-app” that it is today.

Final thoughts on friction

In 2019, Gojek did a rebranding with a new logo, a new look, and new in-app landing page. The new company mission was to “remove friction from people’s lives.” Refer to the LinkedIn post below by one of the CEOs at the time announcing the new homepage. Source: LinkedIn.

In thinking how this squares with the discussions in our last class. In a country where life is chaotic (ask any Indonesian or person who has been to Jakarta, the capital city, and chaotic will be an adjective that is certain to come up), daily life is fraught with friction. In that sense, I do believe that the overall mission to remove friction was aspirational and is still relevant.

However, when thinking of the work I did day-to-day as a product manager considering today’s era of surveillance capitalism, and given the lessons learned in our last class, I am becoming increasingly more cognizant that removing friction in the design of products and applications should not be done at the expense of the user’s agency and should not exploit their resources including their data, time, and money. Sources: “The Age of Surveillance Capitalism” by Shoshana Zuboff and Renee Richardson Gosline’s MIT Sloan 15.846 Branding lecture.