#irrops

[robpegoraro]

It's been a trying summer of travel--but I have to rate myself as lucky

I really, seriously can't complain about today's flight delay.

As I type this, I should be at Dulles Airport–except the plane that’s supposed to fly me from there to Boston is itself three hours and 14 minutes behind schedule because of what United’s app described only as an “unexpected operational issue.” The experience should be all too familiar to most of you. Unusually bad weather and short-staffed air traffic control centers–especially around New…

[zeamex]

How to Handle Flight Delays & Cancellations

How to Handle Flight Delays & Cancellations

As the world returns to travel at breakneck speeds, airports, airlines, and government agencies are struggling to keep up with the unprecedented demand. Let’s have a look at the best strategies for handling any kind of flight delay or cancellation that affects your trip, also known as “IRROPS” (irregular operations) in aviation lingo. The best practice is to know how to find solutions quickly…

[experiencewithjp-blog]

week 7: Feb 18 - Feb 24 Part 1 

Alas, it was time to say good bye to my humber Colleagues. 

Day 19: Feb 21 

Monday, is family day. I thought I was spending time with my family in the afternoon. But I was glad, I could help guest at the airport to reunite with their family because being in this company makes it my second family. All flights were a success that everything when as smoothly till the quiet time. I was able to stay within the baggage dropped off to help GSAs as a substitute or assist them. I was able to experience LA even more throughout my shift because the GSM needed someone to cover when the LA is on break. It was an all around trip experience more positions. I was glad that I was allowed to experience new things. Overall, it was a typical Monday afternoon shift that I was able to improve my Airport codes memorization and phonetic alphabet. 

Day 20: Feb 22

The final goodbye to the humber students. It was the official last day of all humber students. It was fun to work with them because we were able to connect and share. Diana the OL allowed us to take our final picture with them alongside her. We also asked her if we can move to different positions or different locations to experience new things. She also allowed us to walked down the airport to keep as active because it was not a busy evening. Most of the flights were success with dew delays. We did not experience any IRROP which I was glad because it would bring a challenge that I am sure that I can handle. As soon as 2030 hits, we started to say our last good byes, hugs and maybe last words to each other. We were glad to work together as one group not just two different school trying to compete. We are happy to be a WestJetter and happy for the opportunity to become one with the WestJet family. 

Overall all will be missed when I finished my placement. hoping that I will soon be one with the family! 

(WestJetter goal to achieve in the future) 

Part 1 end- part 2 continued  

[me-her-and-la-lune]

I just want to say from the bottom of my heart. I am so glad I don't work Sunday so I (hopefully) won't have to take a lot of calls regarding cancelled flights and IRROPS due to the storm lol

[jackwarn225-blog]

My Experience with American Airlines Customer Relations & The Power of Social Media

Two weeks ago, while flying back to Kansas City on US Airways, I experienced my first "major" irrops experience with American/US Airways. To sum it up, the flight from Greensboro, NC, to Charlotte experience a two-hour maintenance delay, which killed my 55 minute connection to the Kansas City flight. The next two CLT-MCI flights were oversold, so I was automatically rebooked CLT-DFW-MCI. On the descent into Dallas, the weather shut down DFW, so we diverted to DFW. By the time we landed, I missed my flight to Kansas City and had to pay out of pocket for a hotel room. You can read more about the experience here, but the rep from AA Customer Relations basically told me how I was wrong about it being a maintenance delay and AA would offer $25 or 2,000 miles. I planned to contact AA once more, though after I returned from my trip to Beijing.

 I returned today from a great, albeit short, trip to Beijing. As with everybody who purchased the very discounted business class fares that American published in March, I had to fly back to DCA, where I then caught a non-stop flight back to Kansas City on US Airways Express.

 After landing at DCA, I had a voicemail come in from an unknown phone number. The person said that they worked for American and were contacting me on behalf of the Executive Management Team at the Corporate Offices. The agent was unable to leave me a callback phone number, due to American removing the ability for agents to hot-transfer to Customer Relations and disconnecting the direct American Airlines Phone Number that many of us had acquired over the years. She indicated that she would contact me again in an hour. At this point, I had no clue that she was calling about the Greensboro trip. My flight to Beijing was delayed 16 hours, so I had imagined that they were calling about that delay.

 You can imagine my surprise when I answered the phone 50~ minutes later and the agent's first words were "you were right all along". It took me a moment to understand that American Airlines Reservations Number was admitting that they were wrong and I was right, so my first words to the agent were "what are you referring to?"! The agent indicated that she dug further into the records from flight 5577 and it was indeed a maintenance delay on the previous flight that delayed us by two hours.

 Throughout the call, the agent seemed sincere and apologized for the actions of her colleague. She indicated that I would be receiving an email with a link to submit the bill for my stay at the Hyatt Regency DFW. Additionally, she was going to credit my Advantage account with 15,000 bonus miles for the inconvenience. I received the follow-up email just a few moments after we got off the phone, part of which is quoted below.

 Resource URL: https://tinyurl.com/yyamruda

[eloynet]

IRROPS (em Ted Stevens Anchorage International Airport)

[thefowardcabin]

via Twitter https://twitter.com/TheForwardCabin

[billinghamn]

2017 Dec - Las Vegas Hols: Day 2 - Wed 27 Dec 2017 - London Heathrow to Dublin

Not a very good sleep last night – bed was comfy but really soft, so no support for my back. Vick slept like a baby, so no complaints from her.

We knew this morning’s flights were going to be a risk due to the weather, but we simply didn’t know how harsh the weather was going to get. With staying at the Sofitel overnight, we didn’t need to go outside, so had no idea how cold it was. There was no snow in sight however!

When we walked through to T5, we enquired at the First Wing about proactively removing our DUB flights from our schedule to avoid reactive IRROPS later on (missing our flight to LAX on the 787-900). They had no idea what was going on, so after 15 mins, we gave up and proceeded through on the basis we were flying to DUB and back.

Flight: BA0832 Equip: A320 Sched Depart: 06:25 Actual: 06:25 Sched Arrival: 07:55 Actual: 07:42 Takeoff: 06:47 Landing: 07:36

The First Wing was empty, and the CCR was similarly empty. We sorted our bags and left them at the CCR left luggage before heading out to Starbucks and then on to Gate A2 for our early flight to Dublin. We didn’t have time for a CCR breakfast today.

We arrived at the gate after boarding had commenced and there was no one in the priority boarding queue, and no one using the automated gates. We strolled through and on to the aircraft in to seats 1C and 1D. We pushed back on time and were on the runway within about 20 mins, so looked like we were on schedule.

Interestingly I saw one aircraft being de-iced at the gate, but as far as I could tell, we were not de-iced. I wonder whether it’s simply down to the captain as to whether he feels the need or not?

Since we missed breakfast in the CCR, we accepted breakfast on the flight, and it wasn’t too much to write home about. I went for the full English, and Vick went for the veggie option. The rest of the flight was fairly uneventful, and we landed in to Dublin a few mins early.

Arrived in to Gate 201 (although that also appears to be Gate 204 from a departures point of view. Off first and in to the new segregated passenger arrangement.

[rommelparas]

#IRROPS Coaster is experiencing irregular operations due to a pedestrian hit by train in #Encinitas. @sdmts @gonctd #accident :( (at Amtrak Station - Santa Fe Depot, Downtown San Diego)

[ozark777]

Every flight to NYC is cancelled due to cray cray snowstorms.... Time to test my luck on the express train! #nyc #boston #snow #flights #weather #irrops #ice #cancelled (at Boston Logan International Airport (BOS))

[robpegoraro]

Travel delays can be a team sport

Travel delays can be a team sport

After weeks of walking between the raindrops of flight delays and cancellations, I got soaked coming home from Toronto after the Collision conference there. And while Air Canada started things by cancelling my Thursday-evening flight, I managed to compound it with some avoidable clumsiness of my own that ensured I would not arrive at my house until around 12:30 Friday. Things started going…

[robpegoraro]

Notes from getting to Tokyo the hard way

Notes from getting to Tokyo the hard way

When I woke up before 5 a.m. a week ago, I hoped that the main problem with my itinerary to Japan would be a long wait in San Francisco for my already-delayed Tokyo flight. At least I could watch the Nats game at SFO, I naively thought.

But more than halfway through my IAD-SFO leg, United succumbed to the meteorological reality of Typhoon Hagibisand cancelled my SFO-NRT flight, just as it had…

[robpegoraro]

Two sides of airline customer support

Two sides of airline customer support

My trip home from SXSW Wednesday started with my first of two flights getting delayed by at least two hours, ensuring that I’d miss my connection in Houston–and I never worried about getting home that day.

That was because I had some of the best possible support in my corner: the agents at the United Club in Austin. Within minutes of the United app warning of a delay for my AUS-IAH flight–and the 

[thefowardcabin]

via Twitter https://twitter.com/TheForwardCabin

[thefowardcabin]

via Twitter https://twitter.com/TheForwardCabin

[billinghamn]

2017 Nov - TP Run to Tallinn: Day 3 - Sun 05 Nov 2017 - London Heathrow to Helsinki

Slept well last night, but awoke relatively early at 5am. Based on evidence from the last two days when the A350 service up to Helsinki had been over an hour late, I decided I needed to do some contingency planning, in the case of IRROPS. Consequenly I decided it was worth getting up.

Unfortunately, and unbelievably there was (again) no hot water this morning. I rang down again, and the front desk acknowledged there was an issue - the emergency engineer had been called for. That didn't help me! Feels like another free night at the hotel is heading my way.

Realised that the 10:20am flight to Helsinki is actually the earliest on a Sunday, and that if it's late enough for me to miss my connecting flight to Tallinn, then the rest of the trip will be seriously impacted. The next flight to Tallinn doesn't get in until after 9pm - that's more than 4 hours later than planned - that's EC261/2004 compensation territory and €250.

The money doesn't help me unfortunately, since I would then be stuck in Tallinn. So my only option would be to talk Finnair in to cancelling the last segment to Tallinn, and the first segment of the return flight back to Helsinki. That would mean I would simply wait at Helsinki for my return flight back to Heathrow. I even checked for direct flights back to Manchester, and unfortunately the last flight leaves too early to help me out.

Anyway, headed back to Heathrow T3, and Securty fast track was open, which was empty. Flew through there and then considered my lounge options.

Flight: BA6032 Equip: A350 Sched Depart: 10:20 Actual: 10:41 Sched Arrival: 15:15 Actual: 15:28 Takeoff: 11:10 Landing: 15:23

The Cathay Pacific lounge doesn't open until 7:30am, so I went in to the BA lounge for breakfast.

After breakfast I decided to get a shower. The BA showers in the T3 lounge area are much bigger and nicer than the showers in T5 - less plastic for a start!

After a brief walk around T3, I headed to the Cathay Pacfific Lounge to chill. For a change I decided I would start off the day in the lounge with a glass of champers – the Moet was quite nice!

Got bored of the lounge in the end, so headed down to Gate 40 about 40 mins ahead of departure – it’s a long way to walk, but good for daily step total. The gate area was very busy – it always is for the A350 – I guess because it’s a wide body jet, and holds a lot of passengers. I got in the queue for boarding and within about 5 mins I was heading down the airbridge. On board in to seat 1A.

Annoyingly, Finnair never turn on the IFE until we are getting on to the runway. Most airlines allow you to start watching a move as soon as you get on board. Once we got moving, I chose to watch Baby Driver. I’d seen it advertised on the tube, but it turned out to be not that good – glad I didn’t go to the cinema to see it.

On the flight I managed to get through two bottles of champers. Brunch was a pork stew thing. When the cabin crew member told me the options, I didn’t really hear what she said, so I just went with Option 1! It turned out to be fairly decent. Middle of the road meal – can’t go wrong.

We had left Heathrow about 15 mins late, but we caught most of that up on the way. I was confident that I wouldn’t have any problems with getting to my Tallinn flight.

We arrived in to Gate 54, and I headed back towards Starbucks.