experiencewithjp-blog

[experiencewithjp-blog]

Week 9: Feb 25 - Mar 1

Day 23: Mar 1

Time that was cherished and moments that will never be forgotten.

Today March 1st was my last day as a GSA for WestJet. It is a time like no other except many people were working at the kiosk. All machines were working properly except for some hiccups that did not scan boarding pass and Passport. It was a normal Friday in which everyone was busy and running around. I was able to experience training the new recruits as well as being at the baggage dropped off most of the time. I made many new friends such as  guest, colleagues and CSA/GSA employees. I’ve accumulated many connections and have been granted to have them as close friends that we enjoyed working together. I have also learned that some employees are training for mainline and hoping I will be training for mainline, encore or any part of the job within the WestJet company. 

Today was the day I made sure that my connections with all the employees I was closed with would not be severed due to me not being at the airport anymore. I thanked them for helping me throughout my shifts when I was struggling and when I was alone by myself. I am lucky enough that they volunteered to be part of my reference if a company asked for a reference checked. I am truly grateful to be a WestJet Guest Service Ambassador. With all that said, I am thankful for all the WestJetters that allowed me to be with them even though I was not properly trained, they saw the potential in me and wanted me to be part of their WestJet family. The experience that I gained with WestJet has given me the another step that I need to have the feeling and experience how an airline works. 

I am grateful to be a GSA for WestJet and hoping more will cherished their time as a GSA even though many hardships and challenges will come to them during their placement. Finally, it is time to say good bye, my shift was a normal shift  like no other nothing new except for the people that I have worked with and said our farewells. Thank you again WestJet. I’ll see you soon!

End of placement

[experiencewithjp-blog]

Week 9: Feb 25 a Mar 1

Day 22: Feb 28

Alas it is almost time to say goodbye, second last day through my placement with my hours completed. With all the hardship of learning the kiosk on the spot and waking up at 0330 it will all missed. Today I was able to manage the morning shift with few colleagues. It kept us busy which was good because if it was dead I would have stood there waiting for time to run faster. Today was not a busy morning and since most of the machines worked it well smooth. The only problem was the new update that they installed. The belts were not scanning the boarding pass properly which also caused the belt to accept the transboarder into the domestic/internatioal baggage dropped off. Throughout my shift I was able to help many guest, the most memorable one was a couple travelling to Edmonton. They had a meal voucher that was included in their ticket. But, as I tried to get it for them the machine would not process which I tried my best to provide it to them. I asked a GSA at the baggage dropped off if he was able to get the voucher printed. Even he did not know why the machine was not printing it. He then asked the GSM/OL which she was trying her best to provide the voucher which also did not work properly. She than proceed and tried many times until something was achieved. I saw the couples waiting so I asked them if everything was okay. They said everything was fine and that everyone is trying their best to have them have the meal voucher and their needs. They thank me for showing concerned and provided exceptional service. Overall both of them were able to go through the gate with their wheelchair assistance and hope their flight was on time. Finally, with all my placement hours completed I look forward on helping the new group tomorrow as they embark on the new opportunity they will have in this placement. Thank you WestJet for everything you have given me.

[experiencewithjp-blog]

Week 8:Feb 18 - Feb 24 Part 2

Day 21: Feb 24 

Sunday morning, my last Sunday morning shift. I thought it was a normal but I guest anything can happen as soon as I get to the parking. First, My drive to the airport was unsafe due to crazy drivers unable to switch lane properly. Second, I witness a hit and run at the parking. Additionally I found out that there is only one skytrain working at the moment. I was already behind my schedule of getting into the crew room half an hour or an hour before I start. Finally, the gust of wind challenged all of the WestJetters inside the airport including students. 

My typical Sunday morning that I thought would be the same change due to weather. It was fun because I was moving everywhere, loosing track of all the guest I have helped within the Kiosk, baggage dropped off, LA at the baggage dropped off, helping new GSA with whom is allowed on which lanes, and whom is allowed to drop their bags to the cage and help guest to get into their flight on time by informing the GSM, OL and GSA that I have many guest that is on the line trying to check in within the half an hour of cut off time. I had many guest venting their anger towards me but I was calm and preserve myself which showed a smile to all. this made them happy and apologize for their rude behaviour. I told them I understood the situation and I will do my best to help them check in on time and be on their flight. There were many CSA and even GSM that helped me through the process of pulling guest from the line and to get their bag tags and their updated boarding pass. The line continued from 0600-1100 it was finally time to have a breeze shift. this however did not stop me from helping guest, I went straight to the baggage dropped off when I saw it was empty, I was going back and fort to the Kiosk and dropped off to assist those who are in need. My day was busy but it was enjoyable because dealing with high stress improves my planning, communications, and leading skills. Even though many were angry most of them apologize for their behaviour and understood why their flights were cancelled today. I was glad that my Sunday was busy till I finished I was able to enjoy my last Sunday with all of the WestJetter and guest. Finally, to those who were concerned about me running around the area, I am fine, I enjoy the job I was given. I appreciate that us, students have a purpose within the family. Thank you again WestJet For giving me this opportunity. 

See you soon 

regards, 

John Paul 

week 7 fin. 

[experiencewithjp-blog]

week 7: Feb 18 - Feb 24 Part 1 

Alas, it was time to say good bye to my humber Colleagues. 

Day 19: Feb 21 

Monday, is family day. I thought I was spending time with my family in the afternoon. But I was glad, I could help guest at the airport to reunite with their family because being in this company makes it my second family. All flights were a success that everything when as smoothly till the quiet time. I was able to stay within the baggage dropped off to help GSAs as a substitute or assist them. I was able to experience LA even more throughout my shift because the GSM needed someone to cover when the LA is on break. It was an all around trip experience more positions. I was glad that I was allowed to experience new things. Overall, it was a typical Monday afternoon shift that I was able to improve my Airport codes memorization and phonetic alphabet. 

Day 20: Feb 22

The final goodbye to the humber students. It was the official last day of all humber students. It was fun to work with them because we were able to connect and share. Diana the OL allowed us to take our final picture with them alongside her. We also asked her if we can move to different positions or different locations to experience new things. She also allowed us to walked down the airport to keep as active because it was not a busy evening. Most of the flights were success with dew delays. We did not experience any IRROP which I was glad because it would bring a challenge that I am sure that I can handle. As soon as 2030 hits, we started to say our last good byes, hugs and maybe last words to each other. We were glad to work together as one group not just two different school trying to compete. We are happy to be a WestJetter and happy for the opportunity to become one with the WestJet family. 

Overall all will be missed when I finished my placement. hoping that I will soon be one with the family! 

(WestJetter goal to achieve in the future) 

Part 1 end- part 2 continued  

[experiencewithjp-blog]

Week 6: Feb 11 - Feb 17

Day 17: Feb 15

 Friday the day after valentines and also a long weekend, is a busy day because of the bright sunny day. Most of the flights were on time, few were cancelled or delayed because of maintenance and weather related conditions. All belts were working is some cases but IT needed to take a look every few hours to see what was the previous problem. The OL on the shift move me near the second baggage dropped off where Transborder and domestic/international meets. During my shift there were also so many miscommunications between the GSA’s and students because, us student we cannot push wheelchairs not even “touch it” because we are not properly trained for it. The GSA’s when asked for wheelchair by the passengers, they asked us students to grab it for them. Near the end of my shift it was slowing down so most of the students were spread out, I volunteer to be LA for baggage dropped off while the others at the Kiosk. During my shift there were many people needing the employee code, The army bags and sporting goods were mostly the people. I told them I do not have the code and since there was a long line, I was glad Nico, one of the GSA in the morning was there to help me. He provided the code to help me get the tags for the passengers that needed them. Overall, I was happy during the shift because I was able to work with GSA’s friends throughout my shift after the rush in the morning. 

Day 18: Feb 17

Sunday Funday. My shift today was very hectic because there were many people leaving for family day. from 0600-0900 there were constant rush that the OL, Bruno asked me to move near the temporary check in. He was very kind and apologize that he kept moving me around because he asked me to go back to the kiosk machine near the priority check in. There were many flights that both baggage belts were full and were made sure that the lane for the belts were only for domestic and international. Early in the morning there was a guest that passed out and I did not notice because I was helping someone with the kiosk. All I saw was crowed of people with the paramedics and the GSM with the guest. I was not sure what to do so I kept helping guest checking in for their flight so that all flights are still on route and guest are ready to embark to their gates. The GSM asked me to be moved to LA at the priority check in second half of my shift which was great because I have not done it in a while and wanted to experience most of it. There were GSA’s there that was looking over me to check if I was doing fine and if I have any questions. This Sunday is also my last day for few of the Humber students and also some of my colleagues at Seneca. We said our goodbyes and wished that all will be well in the future. The OL, Bruno made sure I was doing fine because he saw me being moved all over the place, he apologize many times. I told him it was fine because I wanted to experience the stations that I am allowed to be in and also to keep me busy throughout my shift. Overall, Sunday was a funday because I was able to experience most of the stations I am able to work in and I worked with most of the GSA’s that I knew throughout my placement. 

week 6 finite onwards to week 7

[experiencewithjp-blog]

Week 5 Feb 4 - Feb 10

Bonjour, Comment allez-vous? 

Day 15: Feb 4 

It is a good Monday afternoon, everything was busy at first than died down around 1800. I was able to experience mostly baggage drop off due to many students working at the time. The OL was really nice and would let us experience different stations but only if we were comfortable and would like to experience it. She would check on us most of the time to make sure we were okay, even though it was not busy. During my shift I also worked with an old WestJetter who came back from her maternity leave. She was overwhelmed with all the new system so she asked me quiet often for help. Even with the side belt, I felt bad so I volunteered myself to help the guest drop their bag on the side belts. There was also another WestJetter, recently got hired and celebrated his third month 2 weeks ago and was able to keep me company when the other students were on break. He even asked me why I did not go to break with them. I told him I like taking my break near the end of my shift so that my legs would not get use to seating down when I sit for 15-20 mins. Finally, my humber colleagues are leaving soon, since today is one of the few shifts left. We celebrate  at a fast food restaurant together. 

Day16: Feb 10

Je ne sais pas parles français. 

I had to say these words to two of the guest that spoke French. They understood my English but could not respond to me in English when I asked them a question. They would also asked me questions in French such as, “Dois-je vraiment payer un bagage?” I understood some part of the question, and I told them they have too since they are checking it in. I asked them why they need to check in such a small bag. They told me they have liquids that is more than the allowed amount. Today, I experience many guest who were frustrated at the lack of wheelchair assistance. I told them I cannot get the wheelchair for them due to me not being trained. I had to grab one for one of the guest because she could not walk long distance and was going to collapse on the spot even though I told her son to grab the wheelchair first before dropping their bags. The other woman was willing to walk the distance and apologize that she had to asked me and my colleagues who were students and not trained employees. My colleagues and I asked the trained GSA’s on the baggage drop of if they can grab the wheelchair, most of them today were “rude” to the sense that they had many pressures being given to them due to the belts not working properly. But overall, there were many who are willing to help the students who are in need. My experience so far has been mixed but I enjoy working here for my placement.

Merci WestJet de m'avoir donné cette opportunité 

see you soon!

[experiencewithjp-blog]

Week 4: Jan 28 - Feb 3 

Day 13: Feb 1

On Friday morning, many flights were on route. Every guest were checking in for their flight anticipating the weather conditions. One of the guest were my previous guest who remember my name and my face. He told me he was glad I helped him the last time but still could not get used to the machine so he was thankful he saw me. Friday was also kinda weird because we had a new OL, she was kinda bossy into which all students were lost into what positions they were in. Some student had to take LA positions because there were no LA assigned. She was also giving attitude to the guest which was not the “WestJet” family friendly image. The guest did ask one of the students if she was the supervisor and called her “rude”. Overall everyone did get use to the positions they were given and wanted to get the day over with. I hope she can improve and not put the authority over her head because she wants to try her best to impress the other OL and GSMs. Finally, throughout the day it was dead after the rescue flights and other earlier flights. 

Day 14: Feb 3 

Time flew so fast. Today early Sunday morning Diana the OL or GSM asked for a Seneca student to volunteer to be an LA2. I volunteered alongside Coline, I was doing LA and Coline stood beside my area within the Kiosk. Being an LA was fun but there were many informations to take in. Diana gave an apology to me because she forgot to tell me that we had SJU flight. I told it was okay because I was able to navigate where to direct all the SJU guest towards the US side of the airport. I was able to help the GSA with the baggage drop off during 1030-1200 when the belts were not working properly and when they had to take their breaks. I step in to help the guest who had connecting flights and who needs assistance to further explain the instructions on how to drop their bags off. Overall, it was a busy day but the busy schedule that I enjoyed doing because time flew by so quickly that I almost finished my shift without taking any break. Which I took near the end of my shift. Thanks WestJet for giving me this opportunity of becoming a GSA for my placement. This is the second half of the placement in which most of the students are switching shifts from morning to afternoon and afternoon to morning. 

Week 4 part 2

-complete-

[experiencewithjp-blog]

Week 4: Jan 28 - Feb 3

Day 12: Jan 28

-CAUTION- snow storm. It is those winter days where nothing moves. On my drive to the airport highway was jam packed because of everyone taking precautions driving. There were no visible buildings just plain white snow falling everywhere you see. I crossed fingers hoping all flights would still be on time or delayed by a few minutes even hours just hoping flights were not cancelled. I arrived an hour early, which is my usual but this time I left my house two hours prior for a 20 mins drive. I knew the snow would be hectic so I planned ahead and left early. As I was walking towards the crew room, I saw many flights being delayed or cancelled already due to the weather. I knew what was about to happen, many would be stranded in this airport. Around 1800 the Montego bay flight were ask to come back when they left the turmac around 1400. It was unsafe even though there were slight chance of clearance. All other airlines cancelled their flights within my shift most of WestJets flights were cancelled but few made it which I was glad that those flights made it. Even thought there were many upset guest, most of them understood why their flights were cancelled but some was frustrated and demanaded their bags to be checked in so they could go through the security. It was definitely a winter we did not expect.

part 1 of week 4

[experiencewithjp-blog]

Week 3: Jan 21-Jan 27

Day 8: Jan 21

It was a shift that I would never expect. I start my morning with my usual first alarm around 0330 to wake my body up and get ready for the shift. I usually tend to stay in my bed and do some morning stretch to help my body stay firm throughout the day. After staying in bed for 15 mins staring at the dark ceiling I usually tend to drink my cup of coffee with my toasted whole wheat bread and a banana for breakfast. As I said, it is a normal day until I arrive at the airport. I learned that due to flu season and other reason that unfortunately happened to some students, I was the only student at Seneca and accompanied humber student working at the Kiosk until 1200. With the news of only two students and some GSA, we learned later on our shift that the belts were not working which was around 0800. This caused all GSA to call all Guest who are departing at 0900 and announce that as long as they get their boarding pass and their bag tagged they can proceed to the security. furthermore to add into the whole commotion, we had a group of army personal trying to check for their flight in which they only had few minutes left. This also added to the high stress level of being left with the responsibility of helping guest at the kiosk and self drop out bags because all the GSAs had to help the 0900 departing passengers. I was going back and forth at the Kiosk and giving instructions to the Guest of how to operate the baggage drop off. Overall, we manage to survive the situation by working as a team and providing proper instructions to all guest. I told the humber student that I will be staying until 1230 to help with the rush and to provide him time to relax and to find someone to help him. It was a tiring day but it was a good experience of how WestJetters work together as a team. 

Day 9: Jan 24

 My third afternoon shift. A shift that I would remember until the end of my placement. It was a normal shift like no other, being the only Seneca student I was accompanied by many humber student. This is the day I learned many things about them such as a humber student named Nicole knows my friend Nicole at Seneca. I also learned that some people didn't know that google translate app has an imaging settings in which you can live translate a text. This was very useful with one of our Guest which he was Chinese and did not know how to speak English and does not understand it as well. at the end we were able to help him by using google translate to understand the email he had with the flight information. On this evening, there were many cancellations as well as delayed flights in which some Guest were upset but understand the situation. Furthermore there was an incident with one of the guest in which I kinda was frank towards her because she had her earphones on and not paying attention to the instructions I gave her. She came from a connecting flight and has another connecting flight to her final destination. The instructions were, first you can proceed on using the kiosk to print an updated boarding pass in which she ignored me and gave me an attitude. She then implied that everything should be okay because she did came from a connecting flight. So then I proceed to the second instructions in which was to check her boarding pass match her baggages. in which I gave her instructions to check that the tags match her receipt baggage tags. When I asked her to check both tags and her receipt she ignored me once again still on her earphones. As a checked myself, I told her to remove her earphones because I was telling her something very important about her baggages. I gave her the final instructions to assure that both bags were hers and that the other bag was not a random bag. She proceeded to ignore  and yelled “yes” at me. I kept my positive attitude and finally, I told her “Miss, if you listened to my instructions at first and checked the tags, you would see that  this is not your bag because I can see a different tag attach to it, I believe you could have proceeded to the security smoothly if you listened to the instructions”. She then apologize for being rude and asked what she has to do now. I told her to take the bags and the boarding pass I printed for her than go back to where she came from to collect the correct bag she rightfully owns and to return the random bag she picked up. At a later time on my shift she returned and apologize once more for not listening and she was glad that I had payed attention to the tags of her bag. I told her it was nothing to worry about and I told her that I just wanted to assure that all was well with her and other guest at the airport. On this day I did not know if I was allowed to punch out early because of an early shift the next day. So I asked the who ever was managing our time if I could leave a few minutes early she asked me why and I told her I “have” to attend tomorrows shift in which she replied “don't say have to, say you want” in which I replied I do want to but its a have because I am being evaluated on my progress. Overall, Thursday was a day were things were very different. But, these were lessons that was properly earned. When given instructions people must pay attention so that people who are giving the instructions can be understood and followed. 

Day 10: Jan 25 

My normal morning routine, but with a twist during briefing and my progress report. I learned that Transport Canada was monitoring the company today and that there are still cancelation flights. First most flights up north of Canada were either delayed or canceled. some US flights were cancelled and delayed as well. this has caused many guest to be upset. One of these guest who was supposed to be on the flight but not upset was a flight attendant. She was supposed to fly up north but her flight got cancelled so she had to be put to another standby. There was also another situation with a flight attendant in which the captain told her that the flight was imbalance so she had to be moved to the next flight to Jamaica. Her baggage was left inside the aircraft and was flying to its destination. It was busy morning and many students were there to help all the guest who needed help. This also provided time for students to get ready for their progress report. Overall, Friday was nice busy day but many were flustered due to the canceled flights. 

Day 11: Jan 27

A Sunday like no other. Today, we play the game, delayed, canceled or on time. It was a hit or miss to most of the flight. As I walk pass the route to the airport after parking my car, I notice that the snow is getting thicker by the minute. The GSM did not do a full briefing due to low staff attending the briefing and that there were more information to standby due to the weather. During morning hours, 0600-0800 there were many passengers trying to check in for their flight and most of them were departing around 1300-1400. There were multiple announcement by the airport staff concerning the weather outside which they were doing their best to clear the snow off the run way. There were IROP belts as well, which only happened three to four times on my shift. Throughout my shift I was able to experience baggage drop off once more in which I met one of my professor who works for WestJet. He gave me a little scare and a hug of good luck for my placement. furthermore,  he does hope that I will be working with him inflight. Which I was hoping soon as well. As he usually say, “crossing both fingers and toes”. I will end this weeks blog with “Hope for the best, in this winter downfall”.

[experiencewithjp-blog]

Week 2: Jan 14-Jan 20

Day 5: Jan 14

Monday evening, it was my second time during a night shift. I was excited and all ready for the rush and seeing all of my colleagues I will be working with. As I entered my shift it was busy but died down throughout. I was able to learn more new things such as any bags that is not a certain size must be put inside the basket provided near the drop off. As well as all car seats and should not be put inside a bag and tagged unless it is confirmed by an agent at the oversize baggage agent. Most of the flights were on time and all guest were happy to oblige with the pace of the machines and the CSA. Some guest were glad WestJet provided the kiosk with Seneca and humber student to assist them. Throughout my shift one guest told me that she is glad I was able to do my placement with WestJet because of my friendliness and openness in which she sees WestJet as a family friendly airline. Finally, some agents told us students that we are there to assist guest if they need help not to do the process for them. I was confused but I was able to do both assist and provide walk through for the guest to understand the kiosk even better. Overall at the end of my shift I rush to the sign out sheet and left the crew room to go home because I had another placement shift within 8 hours from the time I sign out around 2200. 

Day 6: Jan 15  

Tuesday Morning, it was a weird and tiring morning but I was able to provide excellent guest service throughout my shift. I started my day by waking up around 0330 to leave my house around 0430. the 5 hours of sleep was enough for me to keep awake until I get home after my shift but it was weird due to me missing another class. When I arrived at the airport, the kiosk machine were jam packed with guest trying to checked in and many students trying to help them as much as possible. I went straight to the crew room with my coffee and croissants to wake up and have something to eat for breakfast. The GSM did the briefing 5 minutes prior to 0600 which she explains the situation about safety such as mechanics and motion, guest checking in at the time and some concerns about the directions given to where guest should drop off their bag. Throughout my shift it was busy around 0600-1100 which was helpful so I was not able to feel my body being tired. Many guest required assistance and all GSA provided the assistance with exceptional experience for the guest. In addition I was able to see some old acquaintances of mine from school both high school and college. I also made new friends such CSA and LA that were on shift. I made these new friends due to some guest needing a baggage tag or their boarding pass printed. All CSA and LA were nice to help me with the process of explaining to the guest about their situation. I have a habit of interrupting the CSA when getting baggage tags or boarding pass even though it is not urgent but I believe I provided good service by doing so, so that the guest would not be worried afterwards. My Tuesday morning shift was tiring but was fun due to the busy hours and new bonds I have created with other WestJetter.

Day 7: Jan 20 

Sunday morning, what a hectic weather in the middle of January. It was a normal busy morning shift but near the end died down due to some cancelled flights. Today was also another I experience something new, which was being in the transboarder side of the airport. I was able to help and domestic and international at the start of my shift but the OL instructed me to get myself and two other colleagues of mine to move to Gate A. I was confuse onto why because usually Gate A is not busy but we followed the instructions of the OL and proceed to assist our guest at the kiosk. During my shift at the transboarder side many people were asking about the kiosk but they were flying with American Airlines or Delta. I have told the guest that I am only trained with WestJet check in but would happily assist them as much as possible. This however backed fire on myself and my colleagues when a WestJetter told us to only help guest flying with Westjet and to tell the guest if they need assistance with other airline they can proceed to their desk. We were concerned about the situation because American Airlines and Delta had many guest asking questions at the kiosk and we only provided them with the directions of where their desk were and since they do not have employees working at the kiosk, many guest were directing their concerns to us. Half an hour or so the same WestJetter instructed us to help other airline passengers because of so many people trying to check in, into the counters. He told us that the other airline needs assistance with the kiosk in which we provided the assistance but any further questions we do not know we just need to direct the guest with an agent from the airline. On this day, many flights were cancelled due to the destinations weather not in Toronto so we had to explain the situation to our guest. We had their understanding of the situation and they are hoping all is well. 

Week 2 was a success week for my placement and hoping all other weeks will be as well. 

cont... 

[experiencewithjp-blog]

Week 1: Jan 07-13

The new beginning

In our first week as a GSA with WestJet, we were provided 2 days of training with the guidance of the trainers Kendra and Christine. My third and fourth day were shifts that was relied on solely our own capabilities with the help of WestJetters who are around the area.

Day 1: Jan 07

Was our information session about GSAs and other WestJetters out on the floor. We had about 3-4 hours of information session which provided a lesson on how to tag bags properly, uniform standards, Guest baggage allowance, different WestJetters, and many more. My first Guests, were couples who needed help checking in at the kiosk for their flight. The couples approach me when Kendra and Christine were explaining how to use the kiosk. Even though I was not able to see and hear Kendra’s or Christines explanation of how to use the Kiosk, I was able togo thought the steps with the Guest. My first day was a success and I was able to learn many things from the hands on experience which allowed me to easily remember most of the procedures of a GSA.

Day 2: Jan 08

Was an early start for most students but were able to pull through during the rush time. On this day, there were many that were flying international. I was able to manage my time helping Guest checking in one by one. All check in was a success with some new things to learn such as standby tags, fragile tag, blue tags and when there is an extra white tag write CAX and give it to the CSA so they can cancel the tag. There were problems with the kiosks such as the baggage and/or boarding pass did not print, but all guests were understandable of the situation when they were directed to the CSA. I also made new friends from Seneca, Humber and WestJetters during my training. I would like to creat more bonds with everyone that I work with. I would say day 2 was a success and it was an easy day to learn more about the new environment.

Day 3: Jan 10

It was my first evening shift. I was the only Seneca student that was working st the Kiosk. Luckily, I had 2 Humber students working with me during my shift. Both students were nice and help me improve my understanding of the Kiosks. At this time it was not busy but there were many IROP that happened due to weather and belts not working. There were few delays due to the strong cold wind so many guest were worried that their flight might get cancelled but I assured to them if it did cancel all they had to do was ask the CSA for more information. All guest were understandable and few were confused on what they can bring. This day was also the day I learned that sports equipment such as skates and hockey sticks can be one check in bag. Within my shift the OL and the ladies that works with the baggage drop off were nice to explain the situation of the conveyor belt not working downstairs and that guest must drop their luggage at the belt within the kiosk. Guest with a baggage tag and their connecting flight boarding pass may be the only guest that can do this. The OL and other WestJetters told us that guest do not need to check in again or get another tag they can just go drop their bag as long as they meet the requirements. This day was an IROPY day but every was successful on managing the crowed during those times.

Day 4: Jan 13

Sunday morning was the busiest day I have ever seen the airport being busy. This day was an easy flowing day, that I volunteer to start a little bit early because they needed people on the floor. As soon as I arrived I went straight to the Kiosk to assist guest and provide more speed of service with all the students. This day there were mostly international flight in the morning and domestic later on the shift. I was grateful that all students worked together on helping each other complete the task to help each guest. I made more friends with the span of 6.5 hours and I was grateful that all WestJetters were nice to help each students even though the machine on this day was finicky most of the time. I had to do many baggage tag reprint at the CSA desk and had to cal IT for 6 of the kiosk because of Minors IROPs it was experiencing. Throughout the day all was good and few hiccups due to guests paperworks.

My week 1 was a great week to start and I was glad I joined WestJet GSA as my placement. Thank you again WestJet for giving me the opportunity to be a part of your team.