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fuck-customers · 7 years ago

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TLDR: Customer blames me for his teenage son reading his receipt, claims we should be babysitters

GameStore employee here. Our return policy is very simple. If it's a new game or system sealed in the box, you cannot return it for your money back once you open it, because we can no longer sell it as new. New systems have sealing tape on the box, and new games either have plastic wrap or sealing stickers depending on if they were used as a display copy. We offer warranties on both for a small fee ($1-3 for a game for a year, $10-30 for a system for 2 years). Even better, we sell pre-owned games and systems that have a 7 day money back guarantee if it doesn't work, and 30 days after that to switch it out (plus they cost less). The only exception to this rule is if a game is broken when you opened it, then we can take it in as defective. Systems come with a warranty through the manufacturer so you gotta deal with them.

We physically cannot finish the transaction without clicking a little box saying that we explained the return policy to you and have offered you the option of the warranty. There are signs at the register, and I even personally flip the receipt over and circle it JUST IN CASE it wasn't clear before you have a chance to break the seal. However, the amount of people who claim they had no idea this policy existed or were never told about it is staggering. Here is my favorite instance of one such 'guest'.

High school kid bought a Switch. There's only an age rule on gift card purchases, and the debit card is in HIS NAME, so we assume he's responsible enough to make his own purchase. I explain the policy to him two or three times, I offer him a pre-owned system instead, he declines the warranty on both the system and the game he gets with it. I even explain if the system breaks, he has to send it off to Nintendo to get it fixed. He agrees, pays, and I circle the return policy on the back of the receipt and triple check that he knows he can't bring this back once he opens it. Normally I'm not even this obsessively thorough but kids are dumb. We're square, he leaves.

Next day he comes back with his dad. The system's been set up, his profile information is on it, the games been opened, basically this thing is very obviously used. I ask if there's something wrong with it, and he says no but he wants his money back. Why? Because the Netflix and Youtube apps aren't out yet for the system and that was the whole point of buying the system, so he doesn't want it anymore. I mean that's tough shit kiddo but I can't help. I just kind of shrug and tell him that's too bad, he can't get his money back because he's confirmed it isn't broken. The best he can do is trade it in and get partial credit back, because at this point we can't sell it as a new system anymore.

His dad FLIPS the fuck out. Starts screaming at me that it's bullshit, we're taking advantage of his son, that our policy doesn't make sense and that his son wouldn't have bought it if he couldn't get his money back. I ask for the receipt and he shoves it in my face. I calmly get my pen out and circle where it shows he declined the warranty, explaining our return policy again. I even flip it over to show where I circled it, and you know what this asshole says? "Well you can't expect a kid to read all that shit!'' At this point I'm just mentally checked out so I get my manager to handle it. She takes 0 shit from customers and just tells him if he doesn't want to trade in the system, there's nothing we can do for them and they need to leave, which they do, yelling about how they're gonna call corporate. Good luck asshole, my district manager hates y'all more than I do. My favorite part of this entire interaction was when he claimed that we shouldn't let kids make big purchases like that, when he's the one who allowed his son to 1, get his own debit card and finances, and 2, allowed him to shop here in the first place. Not my fault your kid has the mental retention of a soggy napkin.

#submissions #fuck customers #cashier problems #fuck retail #retail law #submission

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cutiecrates · 6 years ago

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Cutie Reviews: Tokyo Treat Sept 18

Hi everyone, this review is a bit later than I had hoped it would be. I wanted to get it done days ago/last week, but it was a fairly rough week after Easter passed...

Anyway, here I am now! Let’s not linger on things like that x3

We hope you all have had a great summer and made great memories that will last for a lifetime. Speaking of great summer memories, one common activity that people of all ages enjoy doing in the summer is going out to an evening movie! We know we love strolling around in the summer night and ending up seeing an awesome flick at the local theater. We took inspiration from this idea to curate a box that would be great to snack on while watching your favorite Drama, Film, or Animation! So, get ready to chow down on some awesome movie-perfect bite-sized snacks, candies, and other savory sweets found inside September’s Movie Night box!

The booklet for this month features a cute Kimono template to color, a variety of Splatoon and Pokemon-themed contest and Lucky Treat items, an article of Japanese tea and honorifics when addressing others, and an article about 2 good television programs on Netflix to practice Japanese with: Terrace House, and Midnight Diner: Tokyo Stories.

This is September’s DIY and like usual, I will be covering this in a separate review/post.

On a side note... I’m not really sure how this relates to the movie theme. It would be kind of distracting trying to make these- but it’s not nearly as complex as most of them are so on the other hand, it kind of makes sense.

Mango Pokemon Soda

The drink for this month is this adorable themed mango soda, available in 4 different designs to feature each of the Eeveelutions (Vaporean, Jolteon, and Flareon on yellow, this one, Eevee and Sylveon on pink (I really wanted this one), and Glaceon and Leafeon on green). Besides the design on the bottle, there is also a small picture of all the Eeveelutions, and a profile on the featured ones.

I love all of them so I would have been happy getting any of them :3 but I really loved Umbreon and Espeon first in comparison to the previous forms, so in a way I’m pretty happy with this one. It kind of gave me a nostalgic feeling.

Each bottle is 34kcal, and the drink is by Ito En. I do recall seeing this brand logo before on a drink, but I don’t remember which one.

Rating: ♥ ♥

I really like these types of bottle lids. It opens very smooth and easily and doesn’t seem to fizz very much. At first scent it was light and sweet, but the more I smelled, the more typical mango it got; but it never smelled like feet.

The taste is very refreshing and light, but it actually doesn’t taste like mango to me. I get a faint mango after-taste, but I taste coconut pudding over it. It’s not bad, but sadly it doesn’t appeal to me either...

Pretty Cure Popcorn

We’ve been over this before, but I love Pretty Cure! So I always get really excited whenever they include products from the series in these boxes. Which oddly enough, they have been doing. Not very often, but sometimes.

Anyway this is by Tohato, and if I remember right for a long time now, each time there’s a new pretty cure season/series, they come out with new “waves” of these. Each include a sticker, and as much as I liked all of the Hug Precure, I really liked the three on mine so I was very happy~

Each bag consists of popcorn mixed with these cute, pink heart strawberry puffs. Each bag is 68 kcal.

Rating: ♥ ♥ ♥ ♥ ♥

This is the perfect snack you’d want in a movie-themed box :D the popcorn is basic salted popcorn, while the heart puffs are sweet and crispy. Together they make the perfect combination~

Kinako no Yama Chocolate Banana & Hokkaido Matcha Milk Candy

Figured I’d get the 2 items I was the least-excited to see out of the way now; if you’re new to this blog, I say this because I hate green tea, and bananas.

First up we’ll start with the Kinako no Yama snack by Meiji. If I recall right, I believe we were supposed to have these in a prior box, but due to some issue they were unable to provide it. I really like how they decided to bring it back when they could to make it up to anyone who might have been disappointed by that.

Kinoko no Yama are small biscuits topped with chocolate to give them the appearance of a mushroom/Kinoko. These ones are specifically topped in chocolate, half of which is banana flavored.

Each box is 378 kcal.

Rating: ♥ ♥ ♥

I usually like Kinoko no yama, but I detest artificial banana and these smell overwhelmingly like it. However, I was pleasantly surprise because the flavor, while there, only lasts a short while and kind of fades into the biscuit and chocolate. In my case that’s a huge relief!

Also, the booklet points out that these were included to remind one of the chocolate bananas one can often find during summer festivals. Cute concept but isn’t this box movie themed...?

The next item, I was dreading even more but gets back into the movie theme; apparently some people like eating hard candy for movies. Anyway, these are made from milk straight from Hokkaido and combine it with matcha to create a sweetened, creamy hard candy.

Each bag is 330 kcal.

Rating: ♥ ♥

It’s creamy in taste, I’ll give it that. But I didn’t actually think it was very sweet, nor did it surprise me, I knew I’d hate it and I couldn’t even finish the piece I tried. But if you do like green tea I think you would really like it; my mom loves green tea so she enjoyed them. I’ll probably give them to her or set them out in a dish for others to have.

Marshmallow Twist & Stretchy Grape Gummies

Our next two items are these fun, pinkish-themed sweets :D If you’ve been a long-time reader then the marshmallow probably looks very familiar. We’ve gotten these, I think two other times prior to this, and each time I think I had a different color. But don’t quote me on that.

Rating: ♥ ♥ ♥ ♥

I don’t have much to say, it’s you’re average marshmallow. I’m not crazy over the fact we got a repeat a handful of times now, but I’m super-obsessed with marshmallows and they do spread them out in the very least.

The other item I have seen before but never tried, so I was pretty curious. This is the Kinosei snack for this month, which features Faecalis to refresh the body. Each gummy (or maybe the whole bag but doubtful) is 18 kcal. They are individually wrapped as you can see above, and each wrapper features a drawing or cute little ideas you can try to do with these.

Rating: ♥ ♥ ♥ ♥ ♥

What makes them so much fun is that the candy is completely lined, which means you can peel it! The texture is a bit different than most gummies, but I really like them- the grape flavor is also very delicious :P I’m not very sure if they make me feel refreshed eating them, but I don’t feel bad.

Okinawa Pineapple Hi-Chew

Our next item is the very popular Hi-Chew by Morinaga. Hi-Chew is a very chewy candy that comes in a large variety of fruity and drink inspired flavors. This one takes a spin at Pineapple from Okinawa; perfect for summer!

Rating: ♥ ♥ ♥ ♥

I love Hi-Chew, and I also really like pineapple. Together they taste pretty good, you could definitely guess this was pineapple if you tried to eat it without looking at it and the packaging. The taste lingers for a few minutes after eating it too.

I can’t say it’s my most favorite Hi-Chew though, that would have to be the cola and strawberry ones. But if you never tried these I would highly recommend it. They can be found online at several locations, and they even sell mixed bags outside of Japan. If you have a Walmart, check the foreign/Asian food isle.

Brown Sugar Traditional Wheat Puff & Kinako Crackers

These items are perfect for that Crispy snap you might need in between all the chewy sweetness (or if you want to wake up your movie buddy ;3). The first is a very traditional wheat puff that is coated in brown sugar. As expected, it has a lot of calories; a total of 380 kcal.

Rating: ♥ ♥ ♥

It’s very sweet and tastes like brown sugar (or you could even say maple), and it has a soft-crisp texture and dissolves in the mouth. It tastes good, but the texture is kinda strange; and that’s coming from me, who likes different textures.

The next item is a large bag of rice crackers coated in kinako (roasted soybean) powder. Each one is 17 kcal, and the whole bag is 506 kcal.

Rating: ♥ ♥ ♥ ♥ ♥

I’ve had these before or snacks a lot like them in both this flavoring, or savory. I really like rice-based snacks, but you actually don’t taste anything besides the soybean powder coating. They’re lightly crisp and the powder dissolves in the mouth.

Also, side-note, but if you read the blog then you might recall my mentioning how some squishy smell like soybeans to me. It was snacks like these that inspired that notion, and every time I smell squishies with this scent I think about them.

Kishu Plum Chips & Anpanman Fluffy Corn Puffs

You know, a few of these items didn’t really scream movie to me, but I feel like the further I get into this the more I start seeing it.

First up are these uniquely flavored chips by Calbee. They combine the saltiness of a potato chip with Kishu plums to create a chip with a sour tang.

Rating: ♥ ♥ ♥ ♥ ♥

If you like the taste of pickled plum, unique chips, or sourness you will enjoy these :3 not only are the chips decently sized and looking delicious, but they also taste really good. The flavor is strong, but not on like a... salt and vinegar level, so it’s not overwhelming.

Our other item are these simple, cute Anpanman corn puffs by Tohato. This was the share snack (which for once I think is worth including because if you watch a movie with multiple people then this would be a good thing to have), so we get 4 bags of these. Each bag features Anpanman on the front, and a cute little puzzle on the back.

These are described as being a slightly sweet, light corn puff.

Each bag is 40.7 kcal.

Rating: ♥ ♥ ♥ ♥

They are extremely light and airy and provide a soft crisp, but I actually get no sweetness at all. It has a flavor, but it’s not a corn either, nor does it remind me of cereal. I’m not actually sure what it is, but I do like it.

Shrimp Mayonnaise Umaibo & Spicy Pepper Pea Corn Puff Rings

These are our final snacks for this month, our monthly Umaibo in Shrimp Mayonnaise flavor, and look- it’s actually whole this time :D lately they keep winding up crushed into a million pieces for me.

Rating: ♥ ♥ ♥ ♥ ♥

I love Umaibo x3 I don’t really have much to say on them because we get them all the time, and I’ve had this flavor a couple of times. But it’s one of my favorites~ it reminds me of sushi.

Our final item is this small bag of spicy pepper pea corn puffs. We’ve had this brands snacks before, but I can’t remember if I tried these before. I feel like I have because the taste is very familiar to me...

Rating: ♥ ♥ ♥ ♥ ♥

Whatever it is, this tastes very good to me. There is some spice there and it lingers on the tongue for a short bit after eating them, but it’s fairly light so if you’re not big on spicy things it isn’t painful or anything.

♥ Cutie Ranking ♥

Content - 4 out of 5. I really liked mostly everything, but there was 1 item I was disappointed in,1 that delightfully surprised me, and 1 that I hated- but compared to other ratio of previous boxes I’m pretty happy with this one.

Theme - 4 out of 5. For most part I felt like these were pretty good choices for movie snacks. They reminded me of things I would see at the theater or drive-in, and ironically enough I ended up watching the lifetime movie channel while I was eating these and working on this review.

Total Rank: 9 out of 10 Cuties! In my opinion this would have been a great box to start the subscription with. There was a little bit of everything in it and a lot of yummy tastes~ I admit, there are a couple of things that some people might not like, but I think it would be a fun experience to try anyway. I really enjoyed this one.

♥ Cutie’s Scale of Yummy ♥

1. Grape Gummies - I love the flavor and texture, it’s as fun to play with as it is to eat~

2. Spicy Pepper Pea Corn Puff Rings - I’m not sure what it is about these but I really, really like these!

3. Kinako Crackers - I think I prefer the savory ones to these sweet ones, but they are still delicious!

4. Shrimp Mayonnaise Umaibo - I really, REALLY like this but I’ve had it before so it’s nothing new to me.

5. Pretty Cure Popcorn - This was very cute and I love the packaging and included sticker, and the cute pink heart puffs~

6. Kishu Plum Chips - I’m pretty sure I’ve had these before, now that I think about it. But anyway, they’re really good :3 so I’m not complaining.

7. Anpanman Corn Puff Rings - The flavoring is light but it’s there, and the simple, colorful packaging is adorable. A cute little snack for any Anpanman fans~

8. Pineapple Hi-Chew - As much as I like pineapple, I’m not very big on pineapple candy. I’m not sure why. It was pretty goo though.

9. Brown Sugar Wheat Puff - it was sweet and unique, but not my favorite.

10. Marshmallow Twist - As much as I love marshmallows, there’s nothing special about it. It was just an average marshmallow.

11. Mango Soda - It wasn’t what I had hoped it would be...

12. Banana Chocolate Kinoko - I didn’t hate them, but they aren’t my favorite things either.

13. Matcha Milk Candy - I mean... it’s pretty obvious right? I thought the bag design was cute though.

#pokemon drink #umaibo #cutie reviews #hug pretty cure #anpanman

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