#call management services
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#best cloud business phone system#best voip business phone service providers#cloud hosted voip#hosted services#call management services
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today's hot take for dog people: management is not the same thing as training.
#dogblr#unpopular opinion: a lot of the current flavour of dog 'training' is actually just management#does your dog know how to make a good decision? does your dog know what a good decision even is?#or is your dog under such heavy management that they never ever have to make a decision on their own?#YES set your dog and yourself up for success!!!! absolutely!!!!#but (unpopular take) errorless learning is detrimental to overall wellbeing#stress is a part of life and of your dog crumples when they experience A Stress then you have a serious problem#teach resilience as a skill#dont misunderstand this on purpose#im not saying let your dog run wild unruly unmanaged#im saying train your skills and then trust your training#when it is safe to do so let your dog make a decision#(this is not in response to anyone on here#i am casual irl acquaintances with a service dog handler and i do not respect her handling/training/management#i am very frustrated with the lack of nuance between training vs management#and the beautiful space where they overlap#people who are here from Not The Dog World#management is setting up your environment so your dog makes the decision you want#eg using a long line so your dog has no choice but to come when called#training is teaching your dog to make the decision you want them to make#ideally you would use both (management while training) but the current flavour of dog training#tends to put all responsibility on you as the person#to manage your environment so the dog never has the opportunity to make a mistake#instead of training your dog so they understand what the 'right' choice is and WANT to choose that most of the time#i am braced for the deliberate misunderstandings that are likely to come out of this post#THERE IS NUANCE PEOPLE
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I don't think people are honestly taking into consideration the fact that shitty/overwhelming work conditions DO impact relationships outside of the work environment. I haven't, until more recently, especially pertaining to my own work conditions.
Imagine working and socializing with customers and co-workers for 8+ hours a day, and all the good and shitty things that come with it...to then come home and do more work, and trying to socialize with friends/partners after all that.
Yeah, be for real. Cut yourself some slack. If you're friends with people with this sort of work-life? Cut them some slack (that isn't to excuse poor treatment of others, mind you)
We're just on the fritz as it is. Frazzled, even.
#working customer service#retail#in the service industry#all sucks the energy out of you#one of my team members called off today and i thought i was going to work the entire shift alone#that's what it means to be an assistant manager lol#thankfully i have another team member scheduled for today yippee
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its important to go see a low stakes concert sometimes
#as in seeing someone in concert youre not an absolute nutbag about (as i have done this year and last year)#but last night me n my dad went and saw renaissance on their farewell tour#running on like 4 hours of sleep and seething to be at work right now#or rather i would be seething if i weren't so tired#new anger management hack: just get less sleep so your senses are dulled! anyway#funniest part of the night was the multiples times when my dad who is old was like 'everyone here is so old :/'#he was literally like 'if i ever get like these people just shoot me' LMAO#the concert was good i wouldn't call it like great or fantastic but such is the beauty of a low stakes concert#youre not living and dying on every song youre not singing along to everything youre just. enjoyin the show normally which is crazy#again as someone who has seen two bands (both bands two separate times and is seeing one of those bands a THIRD TIME soon) im crazy over#that experience is fun its bonkers and you definitely gotta do it for the bands youre crazy over. you gotta#but it was nice to just. have a regular time at a show#as far as the show itself there were a few little moments where things didnt go as smooth but that may have been bc it was the first show#and save for a few moments in some songs annie haslam knocked it out of the park she can still sing as insanely good as she used to#again some parts of songs were in a lower key? but most seemed to be the same and she was still hitting those bonkers high notes#so good for her. the band was pretty good but i felt they really only like all worked together well on a few songs#if that makes sense. but overall pretty good#and my anxieties about getting there and back were unfounded bc somehow it all worked. yay#our car service trip home was in a tesla i felt like i was gonna die the entire ride home lol#i am NEVER getting in one of those stupid cars again. big ass ipad as your dashboard this is insane???? im so scared???#anywho. old musicians are forever as ive been saying lately. and they really are#oh also we were at the town hall which is a nice small theater i was worried abt bein too far away but it's laid out really well#in that you're sure to get a pretty good view of the stage#it seems like half the size roughly of the beacon for whatever thats worth#OH i did see one dude somewhere in the audience with a sparks shirt so. hashtag represent#yet another concert report. yayyyyy#(im so tired)
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lmfao i think i've had someone text or call me on all but one (1) of my days off so far asking me to come in & work, and i have never once said yes.
"are you available to come in today?" no, my days off are already so intermittent & unpredictable that when i'm not scheduled to work in advance, that time fills up quickly & you can't have it.
"where are you? we need you!" at home sleeping in cuz i turned in a leave slip & this time off was approved last week, check your records.
"we had some call outs & your position gets first dibs on overtime! you want it?" you phrase that as if it's some kind of privilege. i already rack up enough overtime working the 6 full days a week you schedule me for every week, no thanks.
#ctxt#charlie vs mail#i genuinely enjoy the work i do so much but the hours are unrelenting#i am learning very quickly that the postal service is extremely & chronically understaffed#and that if you give management an inch they'll take a mile#fortunately there's a lot of solidarity & closing of ranks among my coworkers. we all know nobody's got our backs but each other#and i've done my time (plenty of it) both in management myself & wrangling HR into compliance#so i know what rights i'm entitled to & do everything by the book w/ written documentation to make myself v hard to fuck over#during the time i am scheduled to work i will be there working to the best of my ability. i'm dependable & genuinely wanna be doing this#however i will NOT set precedent that i'm available at their beck & call to cover their poor staffing during my scheduled/approved time off#politely & firmly parrying their every attempt to pry their fingers into my one wild & precious life 🤺🙂↔️
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#i'm so frustrated i've just wanted to come home for several days and now i'm here and it's just one problem after another#i had to leave a window open because of the heatwave that was fully 8 days ago because i wasn't gonna be home in the meantime#and apparently they mulched the yard during that time and it blew in the window and got all over the room. which i haven't cleaned yet#also i discovered today that when i flush the toilet it spurts water all over the floor!#and i'm already so tired and sad and i don't have the bandwidth to deal with anything#this toilet thing is an urgent problem but i'm not going to call the emergency hotline right now because they'll just make me stay#up all night waiting for them and i'm already so tired i'm crying from tiredness#so i'm just gonna try not to flush the toilet anymore but like. i just wanted to be home where it's calm and familiar#and now i have to stress about flushing the toilet and have strangers in here (best case scenario anyway. worst case is they#ignore me and don't fix the problem) and probably still be tired because i'm going to be too anxious to sleep well#i'm just so TIRED i just want to REST#and i was texting my friend about it and LOST SERVICE in the middle which has never happened before in my apartment#that was the final straw and now i'm just sitting here weeping feeling sorry for myself#i hate this fucking property management company why can't they just keep their units habitable
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need to dust + declutter my room in a major way but have not been able to come up with even a crumb of motivation to do little else but bed rot :(
#outside of visiting mum in hospital have just been. in bed#and it has bit me in the proverbial big time#got my centrelink payment cancelled because i couldnt face my appointment + then just let it slide#had an appointment scheduled for tomorrow that i was going to force myself to attend only to find out they pushed the cancel button today#it’s my own fault so can’t complain and am mostly just upset at myself for letting my mental health get on top of me to this point#esp when my service provider was so chill one lousy call and it would have been fine#anyways. here’s hoping the new claim won’t take the whole projected four weeks#that or that my ed kicks rocks and i manage to be a functioning member of society who can work a job#everything is just feeling very overwhelming :(#personal
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Terrible day at work. Just abysmally bad. The kind of full-disassociation-at-the-bus-stop-staring-into-space-like-a-shell-shocked-trench-soldier bad day. Not crying on the bus being was a major victory.
#everything huuuuuuurts#working in food service is grinding my body up into mulch#back pain? check. foot pain? check? general joint pain? check. blazing excezma from the chemicals even tho I wear gloves? check#they’ve also started doing this fun thing called ‘expecting me to do the manager shift without paying me like a manager’#that I just love sooooo much#similar to another fun new thing. just leaving me alone to run the cafe all by myself!#what? everyone quit and now you can hire people to work these awful jobs? I can’t believe it!#my resounding love of me venue is constantly battling with my hatred for the company that runs it#the pensioners started stealing coffee a customer yelled at me and my coworker for sharing a private look after she’d been really difficult#I had to pull a leaving party out of my ass bc no one bought this lady a fucking cake after she’d been there for 6 years#and there were wayyyyy more screaming children than was preferable#brb gonna go find all the pillows in my house to achieve maximum posture
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infinite realms customer service
"we're sorry, the ghost you're summoning is ... unavailable. your ritual is important to us. please hold while we connect you to the next available servant of the infinite realms."
"GODDAMMIT THIS IS THE THIRD TIME IVE BEEN PUT ON HOLD THIS MONTH!"
#customer service#infinite realms#ghosts#rituals#summoning#ideally someone would try to summon the ghost king#but danny was only ghost king for a month before he realized he couldn't put up with this bullshit for the rest of his afterlife#so he implemented infinite realms customer service#every time someone summons him they get an automated message now#he only answers very important calls#otherwise he sends representatives (customer service/retail ghost workers) to substitute for him#yes they get a fair wage#this pisses a lot of people off but what are they gonna do? try to speak to the manager? danny IS the manager#ghost king danny fenton#ghost king#danny fenton#danny phantom#dp#prompt#dp prompt#id also like to see this crossed over with the dc fandom#like the league tries to summon the ghost king#or constantine does some dumb shit#and they have to put up with this#lmao#eventually danny implements this service for all ghosts who are regularly summoned and want a break#he offers his services to. like. a lot of ancient ghosts and demons#in return they promise not to overthrow him or start wars in the infinite realms#everyone is happy
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I'm about to be so annoying btw
#by this I mean I'm going to talk about my job until it's no longer new and exciting sorry guys#but this is literally the first good thing to happen to me in MONTHS#shit has been so bad like SO unbelievably bad for a WHILE#like. not only do I have a job (!!!!!!) but it actually seems like a really good fit for me and what I need#like. the hours aren't horrible and in fact I could stand to have more of them#the pay isn't *good* but it's not the worst I've ever made for sure#the work environment though... that's where it gets me. because I get to just be one guy in a store interacting with customers and literally#nobody else#for most of my workday#like. no small talk except for with customers. no learning about my coworker's stupid life. no trying to get along with someone for the sake#of work#like. I just get to be alone and sell shit and when it's slow I get to organize shit like. hello??? yes please#I don't have to be micromanaged because I'm literally alone. like. god I'm so excited#plus it's similar to work I've done before. so. yay#I do really like the coworker I've met before though. he's very sedate and has excellent customer service.#which I know bc every time my mom shops there and he's the one working he's very genial and nice#definitely good at his job. but I wouldn't be surprised if he was getting high in the back or something lmao#he's just so calm ive never met a dude more chill like. he seems like the exact opposite of anxious#and then my other coworker I haven't met yet but I'm sure she's fine.#I do like my boss though! and she's only my boss until they get another manager bc she's actually the manager at another location too#she's just filling in here while they look for another manager#but I like her she was extremely up-front and no-nonsense and plainly stated exactly what she needs from an employer#employee*#which is honestly such a relief like my last job I felt like I had no clue what people wanted from me and it was horrible#but this seems better so far#also I know for a fact I beat out two other people who had interviews the same day and I was so much the preferred choice#that she didn't even wait to decide or anything#she called me like a few hours after my interview ended like. that 3rd person left and she immediately hired me instead lol#which I have to admit does feel good after so long feeling inadequate and unhirable.#I am more hirable than at least two people. so THERE
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#call management services#best cloud business phone system#hosted services#enterprise voip providers#cloud hosted voip#cloud to cloud#best voip business phone service providers#msp#voip cloud solutions#entrepreneur
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This train has 6 cars and one of them have an upstairs that is silent area. Why the HELL do you take a seat for your business trip from the ONLY silent area from 5,5 cars to talk to your phone for hours? The rest of the train is for your folk.
What part of the silent is so hard to understand? I paid extra for the silence. If I wanted to listen to someone’s phone call, I would have gone to a non-silence area.
#niu trips#silence is silence and not quiet business calls#I complained to the customer service and they offered me a new seat#but I'm almost at my destination so I can manage#but it pisses me off to spent EXTRA money because I want to travel in silence#with other customers
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i am too mentally exhausted to even deal with this shit anymore with my mom and grandma and low key wish i'd go comatose for a few years to be left alone tbh
#had a clean up service come by to see the damage and give a quote on the estimate and my grandma wasnt having it#she got upset and started crying to them about she has only 1 daughter and is trying to help her and they're trying to tell her that keepin#all that junk isn't gonna be helping anyone especially my mom but she wasn't getting it and i said i'm not helping clean the junk that's#all around the house cuz i'm tired of it all and having to manage my emotions since i am for sure emtotionally stunted from my childhood#and have to deal with a schitzophrenic mom and an absent sister who's balls deep in denial while i'm struggling to find a job here#and my grandma always stressing me ot saying she's gonna kick me out isn't fucking helping here at all like she thinks it does#so when they left she spent all day sobbing on the phone how i'm a terrible granddaughter who wants to throw out good stuff#when i'm not gonna keep helping sell shit for my mom cuz my sister can do it as her family contribution since she did nothing since dad die#and the thing is i gave them all options on clearing shit out cuz i know this family by now and shit doesn't get tossed but it migrates#cuz i said months ago i can ask some friends if they could come down and help sort and declutter#grandma said no to that and said she'll kick me out if i do it and she didn't want to pay for my mom's shit to get moved into a storage uni#she leaves the clean up to my mom and i think the backyard got worse but she didn't call anyone to throw out the junk like she threatened t#so i call a fucking hoarders clean up service cuz that's what my family is on my mom's side at this point and the city will be called too#and she has this reaction cries all day and calls everyone to say i'm horrible and yells at me saying i'm the one killing her with stress#when she's already been doing that for months to herself when i'm just tired and possibly mildly depressed or something idk#i barely leave my room and don't go outside except to walk my dog but idk cuz my family's attittude was we don't go to doctors cuz#cuz they're for crazy people but of course it's gotta switch up for my mom and no one else and i'm just sick of it all#grandma doesn't accept free help and she won't accept help that i pay for myself with my money set aside for school so i'm done#unlike her when i say i'll do something i stick to it so i'm not doing shit anymore unless i can call a friend to help with this mess#it's gonna sound like such a horrible thing but i can't wait for my family to die so i can live in a clean home again and get help#like deep serious help cleaning and big time grief councelling cuz i barely had time to process my dad's death and being the one to find hi#and that was just this february like god i am going to need so much fucking therapy in my future it's almost rediculous#and probably say screw my mom's side and visit my dad's side a lot more since they seem to be the normal ones in this shit family tree#at least they're not stupid and leave junk everywhere where one neighbour getting sick of not being able to sit outside and enjoy their yar#without mountains of junk staring them right in the face and landing a notice from the city to clean up especially since#we have chainlink fences and at least 7 neighbours can see the backyard and everyone can see the front porch when passing by#i'm just tired of living in these suffocating households and even wanna file a report myself to kick them into gear#its horrible living like this and no one should live surrounded by junk and things they never use or even garbage
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New Job….?
So as some of you (aka 1 of you) saw on my last post…I got a new job. And quit my old job.
Well….new job kept nagging me over and over to sign their offer letter but wouldn’t answer my question about needing time off within 90 days of hire. So I caved and signed. Then no one would tell me when I was starting…despite me telling them multiple times that I was still employed and needed to give my employer a notice of some kind. So I emailed and emailed….no response. Finally I called the guy who offered me the position. We will call him Danny. He picked up and helped answer my questions. Time off shouldn’t be an issue, he said. He asked if I could start on 6/14/2023….and at the time of our phone conversation it was 6/12/2023. I told him, yet again, that I was still employed and needed to give my notice. He should he would check and call me back. A few hours later he called me back and said I could start 6/19/2023. Ok, that works….but what about work equipment? (Remote call centers typically send you all your equipment before the 1st day of training). He said the first few days were onboarding stuff and all I would need would be a personal device and Zoom. Ok, no problem.
Well, I gave a 1 week notice and leave my job on Thursday 6/15. Ended things fine, no bridges burned or anything. Then me and my husband go to the in-laws for the weekend. I check my email on Friday night, no zoom link. I check again on Saturday...still no link. I check again on Sunday night. No link. I sign into the company website where I've been doing all my onboarding paperwork....and see there is one more document I need to sign. Did I get any type of notification of this? NOPE. So I sign it. After signing said document I see the start date says 6/26/23. A little annoying but ok I can take a week off.
I send an email on Mon June 19 to follow up about my start date. Danny tells me it is not confirmed yet and will update me ASAP. Well Wednesday June 21 comes and I have no update, so I call him. He told me my background check delayed my start and that leadership needs to update him when my start date will be, but the background check is completed. Okay fine. I call again on Friday 6/23, twice, was sent to voicemail. I left a message asking for an update.
I check my email on Monday, 6/26/2023. Guess what? NO LINK.
I checked their onboarding website yesterday, 6/27. Guess what? MY START DATE IS NOW JULY 10! Did I get a call or email about this? NOPE. My goddamn start date has been changed THREE times now.
At this point, I've started applying to jobs. Started applying last week because I just see fucking red flags all over the place. I can't be rehired at my old job because I only gave a 1 week notice.
And yes, I researched the company before signing their offer. I found their website, LinkedIn page and Glassdoor reviews. They have a 3.9 star rating.
Just…what in the ever fucking shit is this bullshit? Because it sure ain’t fucking professional.
Back to applying to jobs. I have all the time in the world to do interviews now. Let’s hope something better comes along.
#job hunting#remote jobs#call center#customer service#inbound call center#customer#customers#managers#minimum wage
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I always feel guilty when I call in for any reason. My previous jobs always pressured people to come in no matter what. At my first job, when people called in sick, you would describe your symptoms (they would outright ask, which is a HIPPA violation) and then they would decide if you're sick enough to stay home. They would suggest medicine and implore you to come in anyways, no matter how much sick time you had. Once a co-worker was coerced into coming in even though she had been having constant diarrhea (the manager who did the coercing didn't even come in - he should've got his butt in there instead). It didn't matter how much sick time or PTO you had. It wasn't there for you to use unless they decided you were truly too sick to come in.
Well, at my new job, so far the culture seems better. I'm really sick, and I called in yesterday, which I didn't feel guilty about because I had a fever of 101.4 and I went in to get tested for strep. I slept all day. I thought, "I better come in tomorrow". Well, this morning my fever is gone, but I still have other symptoms and just feel generally unwell. I decided to call in again, because I have the PTO and I don't want to get other people sick and knock everyone else out. I'm struggling to not feel that guilt that comes from the obligation to be there. But then I realized that, for the most part, I am calling in because I don't want others to get sick. I'm feeling just better enough that I could maybe trudge through the work day with lots of medicine, but I don't want to get others sick. So I'm using my own PTO in the interest of others' health, and you know what? That's actually very selfless. I should not feel guilty for staying away.
It seems to me that companies should just believe you when you simply say "I'm sick, I'm not coming in today" and use your sick time/PTO, or, if you don't have any sick time or PTO, just give you an attendance point. The attendance policies are explained upon hiring, so if someone calls in sick and they don't have the time to cover it, they should know they're getting an attendance point. Sure, people could be lying about being sick to stay away from work, but that's on them, not the company. The company should do its diligence to uphold their policies and not coerce people to come in when they call in. This seems like a no brainer, obvious thing, but it's really not for a lot of companies.
#both those previous jobs were customer service jobs#the need for employees was always the same#where i work now there aren't any customers so if there's less people the day is just slower#but still those jobs i had had no right to act that way#plus the fact that upper management would coerce employees to come bc the need for them was that dire#yet they wouldn't come in themselves#is crazy#if it's that dire you come in or you figure out someone else to come in#oh also at that job if you called in YOU were the one who had to call around and find someone to come in for you
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why must I be expected to survive in these times I literally get paid $18.96 an hour
#*karinaposting#girl the food industry is calling me bc the California minimum wage for food service is $20 now#one of my best friends is a Jamba Juice manager so I feel like I could get a job through herrr#Goodbye working from home hello hell on earth
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