#call management services

[hostgsm-voip]

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[tringpartner]

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Handle all the incoming and outgoing calls efficiently, and monitor their quality and performance in a 360-degree perspective with a call management system.

[abirddogmoment]

today's hot take for dog people: management is not the same thing as training.

[nil-elk]

I don't think people are honestly taking into consideration the fact that shitty/overwhelming work conditions DO impact relationships outside of the work environment. I haven't, until more recently, especially pertaining to my own work conditions.

Imagine working and socializing with customers and co-workers for 8+ hours a day, and all the good and shitty things that come with it...to then come home and do more work, and trying to socialize with friends/partners after all that.

Yeah, be for real. Cut yourself some slack. If you're friends with people with this sort of work-life? Cut them some slack (that isn't to excuse poor treatment of others, mind you)

We're just on the fritz as it is. Frazzled, even.

[coquelicoq]

.

[vigilantejustice]

need to dust + declutter my room in a major way but have not been able to come up with even a crumb of motivation to do little else but bed rot :(

[danny-phantom-slut]

infinite realms customer service

"we're sorry, the ghost you're summoning is ... unavailable. your ritual is important to us. please hold while we connect you to the next available servant of the infinite realms."

"GODDAMMIT THIS IS THE THIRD TIME IVE BEEN PUT ON HOLD THIS MONTH!"

[niuniente]

This train has 6 cars and one of them have an upstairs that is silent area. Why the HELL do you take a seat for your business trip from the ONLY silent area from 5,5 cars to talk to your phone for hours? The rest of the train is for your folk.

What part of the silent is so hard to understand? I paid extra for the silence. If I wanted to listen to someone’s phone call, I would have gone to a non-silence area.

[bootyful-seventeen]

i am too mentally exhausted to even deal with this shit anymore with my mom and grandma and low key wish i'd go comatose for a few years to be left alone tbh

[hostgsm-voip]

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[lateniteponders]

New Job….?

So as some of you (aka 1 of you) saw on my last post…I got a new job. And quit my old job.

Well….new job kept nagging me over and over to sign their offer letter but wouldn’t answer my question about needing time off within 90 days of hire. So I caved and signed. Then no one would tell me when I was starting…despite me telling them multiple times that I was still employed and needed to give my employer a notice of some kind. So I emailed and emailed….no response. Finally I called the guy who offered me the position. We will call him Danny. He picked up and helped answer my questions. Time off shouldn’t be an issue, he said. He asked if I could start on 6/14/2023….and at the time of our phone conversation it was 6/12/2023. I told him, yet again, that I was still employed and needed to give my notice. He should he would check and call me back. A few hours later he called me back and said I could start 6/19/2023. Ok, that works….but what about work equipment? (Remote call centers typically send you all your equipment before the 1st day of training). He said the first few days were onboarding stuff and all I would need would be a personal device and Zoom. Ok, no problem.

Well, I gave a 1 week notice and leave my job on Thursday 6/15. Ended things fine, no bridges burned or anything. Then me and my husband go to the in-laws for the weekend. I check my email on Friday night, no zoom link. I check again on Saturday...still no link. I check again on Sunday night. No link. I sign into the company website where I've been doing all my onboarding paperwork....and see there is one more document I need to sign. Did I get any type of notification of this? NOPE. So I sign it. After signing said document I see the start date says 6/26/23. A little annoying but ok I can take a week off.

I send an email on Mon June 19 to follow up about my start date. Danny tells me it is not confirmed yet and will update me ASAP. Well Wednesday June 21 comes and I have no update, so I call him. He told me my background check delayed my start and that leadership needs to update him when my start date will be, but the background check is completed. Okay fine. I call again on Friday 6/23, twice, was sent to voicemail. I left a message asking for an update.

I check my email on Monday, 6/26/2023. Guess what? NO LINK.

I checked their onboarding website yesterday, 6/27. Guess what? MY START DATE IS NOW JULY 10! Did I get a call or email about this? NOPE. My goddamn start date has been changed THREE times now.

At this point, I've started applying to jobs. Started applying last week because I just see fucking red flags all over the place. I can't be rehired at my old job because I only gave a 1 week notice.

And yes, I researched the company before signing their offer. I found their website, LinkedIn page and Glassdoor reviews. They have a 3.9 star rating.

Just…what in the ever fucking shit is this bullshit? Because it sure ain’t fucking professional.

Back to applying to jobs. I have all the time in the world to do interviews now. Let’s hope something better comes along.

[a-lil-strawberry]

I always feel guilty when I call in for any reason. My previous jobs always pressured people to come in no matter what. At my first job, when people called in sick, you would describe your symptoms (they would outright ask, which is a HIPPA violation) and then they would decide if you're sick enough to stay home. They would suggest medicine and implore you to come in anyways, no matter how much sick time you had. Once a co-worker was coerced into coming in even though she had been having constant diarrhea (the manager who did the coercing didn't even come in - he should've got his butt in there instead). It didn't matter how much sick time or PTO you had. It wasn't there for you to use unless they decided you were truly too sick to come in.

Well, at my new job, so far the culture seems better. I'm really sick, and I called in yesterday, which I didn't feel guilty about because I had a fever of 101.4 and I went in to get tested for strep. I slept all day. I thought, "I better come in tomorrow". Well, this morning my fever is gone, but I still have other symptoms and just feel generally unwell. I decided to call in again, because I have the PTO and I don't want to get other people sick and knock everyone else out. I'm struggling to not feel that guilt that comes from the obligation to be there. But then I realized that, for the most part, I am calling in because I don't want others to get sick. I'm feeling just better enough that I could maybe trudge through the work day with lots of medicine, but I don't want to get others sick. So I'm using my own PTO in the interest of others' health, and you know what? That's actually very selfless. I should not feel guilty for staying away.

It seems to me that companies should just believe you when you simply say "I'm sick, I'm not coming in today" and use your sick time/PTO, or, if you don't have any sick time or PTO, just give you an attendance point. The attendance policies are explained upon hiring, so if someone calls in sick and they don't have the time to cover it, they should know they're getting an attendance point. Sure, people could be lying about being sick to stay away from work, but that's on them, not the company. The company should do its diligence to uphold their policies and not coerce people to come in when they call in. This seems like a no brainer, obvious thing, but it's really not for a lot of companies.

[ofbetterbodies]

why must I be expected to survive in these times I literally get paid $18.96 an hour

[andromeda3116]

being the person shrieking in the work group chat that no matter what the higher-ups did or didn't say, we are not critical enough and they do not pay us enough to get on the roads in a fucking hurricane to get to work like

[drakefisher]

apparently i didnt need to go into work on sunday ...

[flash-from-the-past]

Jane's Hotel