#but these people were so genuinely outraged that we enforced a policy that their menu clearly stated for them in bold letters that are

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i've been a manager at my job for almost a year now and i've dealt with dozens of pissed off customers and been confronted countless times and i feel like i handle most interactions as well as i can given the circumstances but one thing that still sticks with me is these people a few months ago. it was two parents with their like 4 year old kid and their server gave them two regular menus and a kids menu to order from. if your kid orders an entree from the kids menu they can get a scoop of ice cream for 99¢ but they Must get the entree to get the 99 cent scoop, otherwise the scoop is reg price. now personally ill often just charge the 99 cents even if they didn't get the kids entree, especially if we've already sold a lot of food to them, bcuz im not a cop, but the 16 year old server charged a reg price scoop for the little kid because the ice cream was literally all she got and that's what he was trained to do and it's The Rules so like he did everything he was supposed to. MIND YOU the kids menu CLEARLY says at the very top that the single scoop dessert is 99 cents ONLY WITH purchase of entree. okay. its not a secret its right there its there for you to read. okay. well the server comes to me and says hey my table is really upset about their bill and they want to talk to you. i go over and these people are IRATE they're like WHY IS HER SCOOP OF ICE CREAM 3.99 and their table is pre-bussed so there are no context clues about what food was eaten so im like, did she get a meal? and they say no she did not get a meal she just got the KIDS SCOOP OF ICE CREAM. and im like ok. back up. there is no "kids scoop of ice cream" there is a scoop of ice cream that children can get for 99 cents if they also order a kids entree. woman says WELL OUR SERVER DIDNT TELL US THAT. i'm like Well Im Sorry but servers aren't trained to tell you how much shit costs because we expect our customers to be able to readdddd the menu. i didn't say that obviously but i pointed at the kids menu on their table that THEY ordered from and was like Well Ma'am the menu explains the pricing of ice cream right here at the top. she goes WELL we didn't read that. can you take the ice cream off our bill?? and i kinda just look at her and im like. did your kid eat the ice cream? and she says Yeah. and i'm like then obviously no i cannot tske it off your bill. she freaks the fuck out and her husband is like pointing his finger in my face and shit and then when that's all said and done they pay and write some dumbass comment on their signed receipt about how much the shift manager sucks. Guys.