#angryjen

[greyzone]

JEN-SMASH!!!  Part 2

Let’s pick it up where we left off. I’ve confirmed a vacate clean for Monday morning, 8am.

My partner takes the burden of having to be there and deal with it all, as this apartment is closer to his work than mine. Upon arrival, he's encouraged to pay via online transfer or cash in hand rather than credit card. The reason? Apparently, the company they work for takes a higher cut from their earnings if we pay via credit card. But this is not our problem! Being guilt tripped into paying in a format which we weren’t planning is strike number 1 for me! 

(Veronica now has one hand on the wheel).

THEN they charge $20 more than the original quote. WTF for? 

(Now both hands).

Being the calm, level headed and caring man he is, he pays the new fee and does so via online transfer.

He calls me and tells me what happened and boom - VERONICA. She immediately pushes calm Jen to the side and takes centre stage.

I contact the company I booked them through immediately and bless the heart of the pre-pubescent sounding girl who answers my call, because she's about to deal with the unreasonable Madam Mim (shout out to my Disney fans!) In dealing with these situations, I do know this about myself. I don't yell. I don't swear. I am just ridiculously direct, assertive and borderline aggressive. Ok, I'm aggressive. Veronica likes to have a serious voice - so I'm about an octave lower than how I usually sound. I am sharp and to the point and use buzz words like 'miscommunication', 'disappointing', 'refund' blah blah blah.  I do say 'I know it's not your fault, so please do not take this personally' (patronising much?). However, I’m still aggressively speaking with a 10-year-old about something she's attempting to resolve - not very well mind you - becasue none of her options are acceptable offers in Veronica’s opinion. Now, I work in customer service and have done so for most of my adult life. So, customer-resolution is something that I am used to. But, I am not great at dealing with it or resolving anything. I love passing the buck too. So much easier to say, 'I'll pass this onto management' than dealing with it myself. And… sometimes I still find myself saying this line, even though I am the management these days. Which is weird, because I'll deal with it in the end anyway, but just not in that moment. Veronica also LOVES hiding behind a telephone to inform the other party of how dissatisfied she is. And it’s true! IT IS SO MUCH EASIER than dealing with it in person. And as I write all of this out, I realise, that Veronica is a coward - so therefore, I am a coward. Not facing the other party is a luxury. Kinda like breaking up with someone - I really try to be the bigger person and do it face to face, but then end up texting them. Maybe that's just me. Well… that's how I officially ended my marriage. But that story is for another time, ha! #millennial

So anyway, I am speaking in an unnecessarily antagonistic tone to this lovely young woman, at 8:30am on a Monday. With the benefit of hindsight, I've tried to put myself in her shoes and this is what I come up with;

Maybe this is probably her first full time job out of high-school.

Maybe she met a cool person on the weekend and was sharing her news with her colleagues about how fab her date was.

Maybe she just moved to this city from a small town and is chasing dreams.

Maybe she's just a young sounding woman and she is just doing her thing, whatever that thing may be.

Bu then, Veronica calls and carelessly tramples her pretty flower garden and ruins everything. I'm like Godzilla or King Kong, or even the T-Rex in Jurassic Park: 2 (The Lost World) that stamps her way through San Diego. I am just murdering the start of the working week because of a measly $20 and the inability to pay via credit card. And still my question of what the extra $20 is for hasn’t been answered.

At this point, my heart is racing and my blinders are on. Veronica is running this show.

THEN, the cleaner texts me to say that they have been advised to STOP CLEANING until our method of payment has been confirmed. As a reminder, WE HAVE ALREADY PAID. 

And then, she calls me. Now the big bad wolf is ready to dine.

Stay tuned for part 3.  

Here’s the link; 

https://greyzone.tumblr.com/post/169831461861/jen-smash-part-3-final

[ahfruit-fuck]

To the jerks at guest services with no sense of patience...#UsingLipstickCorrectly #AndSomeOtherPeopleOutThereThatMadeMdAngry #AngryJen #Lipstick #Lol