#also my faq is all nice and organized and has pretty tabs to click on

[tbhstudying]

how many asks do u even have because i sent one to u ages ago but u don't even bother to answer. if ur going to have your ask box open, u should at least answer asks.

to answer your first question, i currently have 224 messages in the inbox for this side blog alone and the number grows every day.and to answer your overall question, i have been taking a break from tumblr to focus on studying for finals as well as to detox from some of the off-putting messages sitting in my inbox.

i apologize if i haven’t answered your message yet, but please check my faq to see if it’s already been answered, my ask tag to see if i’ve already answered your specific message, or simply google your question. 

i’ve also refrained from answering some of the more heavier and emotional questions because i don’t really have any solutions or advice pertaining to mental health and i don’t want to give advice that might make the situation worse for you. also, i’m dealing with my own mental health as well and i know this sounds rlly selfish, but i would like to diminish my own emotional burdens before addressing the ones in my inbox.

thank you very much for your patience and understanding! i will do my best to clean out my inbox a bit this weekend and to answer more messages after finals next week!

[arthurhwalker]

2019, Buying Guidance

Buying a computer, a smartphone, or tablet in 2019 is different than it has been in years past. Usually, I'm lurking in anticipation of my "next", and have a lot of ready recommendations for friends and family. That isn't to say there aren't a lot of great options, they just seem to be more arcane.

My current technology arc consists of incrementally shedding Apple, Google, Microsoft, and any hardware, or digital service, that doesn't provide me with a great deal of value. Also, I'm looking for those services and products that have a community around them, and with whom one can have some kind of relationship.

I look at everyone; Apple, Asus, Dell, Google, HP, Huawei, LG, Microsoft, MSI, Samsung, Vaio, before I make a purchase. I look at their products, support documentation, warranty, social media presence, how transparent they are with consumers, and whether or not they understand how to engage in basic marketing and commerce.

So, what's good? The plucky upstarts and potential market disruptors first.

Pine64

From the FAQ on their site:

"What is Pine A64? The Pine A64 is an index card sized 64-bit single board computer. It can perform like your desktop or portable PC with browsing the Internet, playing games, watching video, and execute programs like spreadsheets and word-processing. The Pine A64 board can also play ultra high definition 4Kx2K video."

I waited in the queue for almost a year to be able to buy this $99 laptop. They sell them at zero or little profit so people can tinker with them, learn, and make stuff. They're working on a tablet, more powerful "Pro" version of their laptop, and a phone. It can run 64 bit Ubuntu, Debian based Linux things, and Android 5.1.

I cannot wait to get my PineBook next month and start monkey'ing around with it. Also, it comes in completely unadorned white, AKA Stickertown! I need to start gathering my adhesive sartorial accoutrements now. 

Pop!_OS, and System76

I've been using their Pop!_OS with my Lenovo Thinkpads for a couple of months, and really like it. With Canonical focusing Ubuntu away somewhat from the desktop user, going to a curated version, like Pop!_OS, tends to deliver a better experience. System76 has a live Pop!_OS Chat where I've gotten help and guidance along the way.

I resisted installing Pop!_OS for a while, because it looked kind of cool. I know, right? Linux isn't supposed to be "cool". So I was wary, haha.

Pop!_OS is, basically, set up the way I would set up vanilla Ubuntu after some tinkering. It has AMD or Nvidia Drivers and GPU switching baked in, power management options, and the only thing I had to install with the terminal was GIMP. Everything else I know and love was in the Pop!_Shop. Pop!_OS 18.10 get regular updates, and they're always adding keen new things to their offerings.

Where vanilla Ubuntu is kind of squeaky, garish, and clunky, Pop! is quiet, nocturnal, and polished. It encrypts your install by default, full disk, out of the box with minimal effort. "Out of the box, with minimal effort" is something I say a lot with Pop!. It's just really (really) nice. I'm a fan, bought the t-shirt, put the stickers on my laptop, all the things.

I haven't tried their hardware, and while I'll be sticking with a Thinkpad for mobile computing, their mini "Meerkat" and Thelio Desktops are very compelling options. System76 isn't very transparent about the types of displays offered with their desktops, or their laptops, but have responded swiftly to my queries by email, and via social media.

They are very transparent about their internal components, and have an array of options, including AMD on their Thelio line, for folks looking to distance themselves from Intel. The Thelio desktops look very nice, with the only flaw being no IO up front. Everything else is custom, with open source daughter boards, and other keen aesthetic features.

I worry more about which configuration of Thelio I would get, than what I'd actually use it for. I just want one.

Recently, Pop!_OS got featured on the Linus Tech Tips YouTube Channel, as a gaming platform. A. Linux. Gaming. Platform. Yes, you heard that correctly. 

ReMarkable

This continues to be a good value, for a product that receives frequent quality of life updates. For minimalists looking to replace all the paper in their lives, this device delivers. I really like that they don't stop making it better, simply because the makers believe in the form factor and use case.

ReMarkable has a lot of competition in the hardware space, but I haven't seen much in the software space that is half as good. The ability to nest notes and documents in folders and organize your work is an incredibly attractive feature. The Linux-based operating system is incredibly stable, and reliable.

The ReMarkable tablet isn't fast, or cutting edge, but it feels really nice to use. It's easy on my eyes, and the hand taking notes and reading documents. It really is just like paper, only better, and taking up way less space in my bag.

Light Phone 2

I love E Ink devices, particularly when they aren't being used simply to read ebooks. Marketed as "a simple 4G phone with e-ink, messaging & other essential tools—a phone that actually respects you," the Light Phone 2's marketing is compelling. The promotional video hits all the right notes and feels for anyone that is in a love/hate relationship with their smartphone.

This is definitely me, and I ordered the couples package for my wife and I. From the two surveys I've received, and the updates they've posted, this is something I've only grown more excited for. The very simple and elegant aesthetics of the device are interesting to me, and I can't wait to have one in hand. It's gotten bad enough that I lurk on Ebay, looking for a deal or steal on their first Light Phone. Ugh, haha.

On to my favorite services.

Discord

I pay the monthly for their upgraded service. I'm not entirely sure what I get for my subscription, but I don't care, the service is that good, and I want to support it. For chatting with my friends, playing games, communicating, community curation, and similar, Discord is doing it right. Their user experience is good, even if the user interface is a little confusing at first.

The confusion comes with being used to Skype, or Face Time, and a distinctly limited feature set. With Discord I keep figuring things out, and saying "oh, it can do this? And, also, this? Cool". Discord also works pretty much everywhere, on everything, with no service interruptions (that I've been aware of). I can use with a Linux machine with a dedicated app, in a browser tab, or on my smartphone, whatever I want.

I can use it to communicate text, images, video, audio, broadcast my desktop, all the things. Keen. 

ProtonMail

End-to-end, client side encrypted, with servers located in Switzerland outside of US and EU jurisdictions, and available in English, Spanish, German, French, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Turkish, Ukrainian. I am getting a paid account soon, and their Linux bridge is in beta.

Obvious privacy advantages aside, I really like the service, the options they provide, and their pricing structure. They have a really nice web client, and dedicated iOS and Android apps. It feels like email done right, as a product that you pay for, as opposed to you being the product, or part of some other service you're passively subsidizing.

Feels good. Definitely considering a paid version.

Lutris and Steam For Linux

Linux Gaming used to be an oxymoron. It just wasn't that great, but with Steam Play + Proton I can play Skyrim, with a controller, on my Linux machine. I click a box, hit play, it downloads some things, and boom, I'm good to go. I haven't explored all the different games compatible with this new service, but it looks to be expanding every day.

Lutris is a newer service, and was recently added to the Pop Shop on Pop!_OS. From Wikipedia:

"Lutris is a FOSS game manager for Linux-based operating systems. Lutris has one-click installation available for hundreds of games on its website, and also integrates with the Steam website. Installer scripts are available for some difficult to install WINE games including League of Legends."

The day when I can play Fallout 76 without maintaining a Windows partition is on the horizon. *Cherubs blow heavenly horns of glory* I'd really like this to take off, and take a small, but painful bite out of Microsoft's market share. I don't hate Microsoft, but I'd like them to hurt bad enough they work a little harder to make Windows not suck so hard.

Among the big manufacturers, there are a few that are doing it right, in my humble opinion.

Lenovo

I recommend them, particularly if you need a machine for getting work done, and running Linux. I've been part of their INsiders Customer Advocacy Program since late 2015, and have gotten a candid look at their company culture. Previous to that, I had been using their products since late 2011, mostly for game and web development, digital art, and publishing my novels.

A Thinkpad running Linux is my weapon of choice. The Yoga Book, more recently the C930, continues to be a singular companion device, with little else competing with it in the marketplace. Lenovo warranty, support, and customer service is still five stars. No one, absolutely no one, is more transparent about the hardware you're buying, down to the tiniest detail, I can look it up easily.

In the consumer range, they make a pretty good gaming rig, that I wouldn't be embarrassed to carry around. In fact, the look, IO, and cooling system on the new Legion series gaming laptops is better than many Thinkpads, excluding the P-Series of course. I want to try a new Legion with Linux, now that Lutris, Gamehub, and Steam are making gaming on Linux easier than ever.

On the horizon, Lenovo has some additions to their Yoga line that fall into a totally new zone. In my "lurking" browser tab are the Yoga S940 Laptop, and Yoga A940 Desktop. These devices are in the "Smart" category, packed with features. For the professional that wants style, as opposed to the tuxedo and dress shoes Thinkpad, these are just nice looking machines. I could see people in sales, design, marketing, and other fields that deal heavily in aesthetics, wanting devices like these.

Lenovo A940 Yoga Review

Why do I have a lurking tab in my browser full of Lenovo things? Because they regularly run sales. For the consummate lurker, one can get a new device from Lenovo for 30-45% off retail with patience, and a keen eye for clickable coupons. Lenovo understands how to commerce.

LG

If someone told me they were going to get an LG Gram (any model) I'd understand the desire, even though I haven't owned one myself. The reviews are all pretty positive, some are MIL-STD 810G, good value for the money, and they have a keen aesthetic about them. Also, you can get a couple of the models in white, AKA Stickertown!

Because LG is trying to break into the laptop market, they seem to making a pretty good product, or trying very hard. I'd look at the warranty and support options, warily, just because they're a little new to the game.

Their Gram 2-in-1 comes with a full size Wacom AES 2.0 Stylus Pen, with tilt, and 4096 levels of pressure sensitivity. There's no screwing around with bundles or paying an extra Benjamin for the pen, they just include it with the product, like everyone ought to. Also, they're very transparent about their displays, internals, and specs, so you know what you're buying.

I've read in a couple of places that they are supposed to get better Linux support by the next Kernel, but that there are some issues at the moment. If you're looking for something to run Windows, give them a look, but for Linux maybe hold off, or just get a Thinkpad.

Motorola

A lot of how Lenovo does business has bled over into Motorola. I've owned a couple Motorola Phones, both from before they joined Lenovo. I have friends and family that own the more current models, and are very satisfied. I'll probably own a Motorola in the future, as I'm probably on my last Apple iPhone.

They make a keen, and modular product. Smartphones have always struck me as an opportunity to stack accessories and components to produce value for different use cases. Motorola Mods let one do exactly that, swapping a battery pack, for a game controller, for example.

Samsung

For core computing, and the aspiring digital artist, Samsung makes a nice thing. I've owned their Notebook 9 Pro, Windows Phone, and a Galaxy Book 12. Where Samsung does really well is in aesthetics, making a device that is both nice to look at, and nice to use. They are very transparent about what you get, market their devices well, and offer pretty good value for the money.

When I bought my Notebook 9 Pro, the only thing extra I had to buy was the Staedtler Pen Stylus, because, hey, it was cool. With the Galaxy Book 12, it came with everything, keyboard accessory, S Pen, a nice charger, and even a 128GB microSD card to expand the storage. There was none of the Apple/Microsoft nonsense where you're paying hundreds of dollars extra for things that should just be included.

Even Samsung's new el-cheapo laptop, the Samsung Notebook Flash, is pretty great. Aesthetically, it's compelling. It looks to have a decent 1920x1080 display, lots of ports, a microSD slot for expandability, and you can get it in white, AKA Stickertown! It has eMMc Memory, that is slower for read and write speed, but tends to be very reliable. 

Conclusion

What are you using? Have a keen service or computing product that has served you well? Drop me a line, I’d like to know all the things.

[rebeccacclarke-blog]

Week 10: Individual App design research- Prototyping Questions

What elements do you like?

Rebecca’s App design:

Willow & Pauline: 

Colour- simple- one colour didn’t take too much away from info- easy to navigate- nothing missing- location things are distracting, grey colour, or less opacity

Phatt: 

A very realistic app. FAQ has too much info. I like the keypad screen instead of it linking straight to dialling the company. Make actions more cohesive i.e some pages animate across/ left and some slide up. No back button on ‘Pay with’  page. Match review colours with meaning as it’s quite confusing. What do the red/ green/ orange colours stand for in the review? Green colour means low price however there might be less parking available, doesn’t understand what the colour stands for. If arrow points left, screen should flow/ slide left too. Everything else like the colour and font work well together!

Tammy:

I like the grey arrow tab. I prefer the pages to slide left/right rather than up/ down because it’s how apps normally work so we’re used to it. It can be a bit too much. I really like the home page design because the layout looks good however colour can be improved.

Natalie: I like the colour and how it’s simple. I like the icons with the pin/ car and it’s the same throughout all the pages and makes it cohesive. Really good overall but not sure if I like the green since it usually goes with environmental and money/ cash related so not suitable for a parking app.

G:

 No back button- on timer. Add notification- for topping up time- don’t want to think about it- organization is good- buttons are too big

Likes the colour-coded aspect of the reviews

Debbie’s App design:

Natalie:

Colour, cute, font is really cute

Have an option for saved park (bookmark option maybe)

Phatt:

Contrast colours work well together. Make the background for homescreen teal to tie in with the rest of the app more.

For ‘add new card’ screen, have another option. No question mark- change to confirm

Like the rounded font, easy to read

For hamburger option, don’t make it go back to the home screen but keep it in the side menu

Cute icons, but needs more

Understandable and easy to use

Tammy:

Like the two colours in title screen.

Like the font

Cute design. Like the colour combination. Add new icon for successful screen

The colour combination, easy to understand layout

Willow & Pauline:

Similar to Michelle’s just diff colour.

Map - showed up the different prices and places and could click - simple and clean layout but preferred the other colours more as looked like taxi

G: 

Nice to have a visual to see how much time is leftover

Needs to have a date enter for the Booking Function

Text size for ‘Save Location’ is not easy to read, maybe make it bigger

Michelle’s App design:

Phatt: 

Colours, icons, everything, the gradient, it’s so cute, the flow is good, understandable, easy to use, i like how the colour is clear, font is cute and easy to read, simple and it suits the colour and i love it!

Tammy: 

I love the colours from the first look. I like the rounded font, apps normally use typical fonts like arial etc so it’s boring however with the rounded look it’s more friendly. Love the gradient circles combined with the icons. I especially like the icons because it’s colourful and detailed yet simple. 10/10!

Natalie: 

It’s so cute and pretty. I like your icons! (the car icon, it’s not too much and simple) I like the history tab. I like how the font is really easy to read. Easy to use. Add a bookmark/ saved/ favourite locations for facilities that they find for the future.

Willow & Pauline: 

colour, pleasing- book a carpark- plus of minus- auto calculate easy as. Illustrations were nice.

G: 

I like how I can go back. Like having a choice to move around. Reviews text is a bit small. per/hr. I like the circle/ timer, nice visual. Type in end time.

Delete account button/ log out?

In general of our apps:

1) Favourite colour choices and fonts?

Willow & Pauline: 

Pauline is Bias to blue but likes the blue or greeny blue as it is one colour, white and one colour worked really well and kept it clear and simple. Could maybe use the blue used as detail colour accent.

Tammy: 

Blue/ purple with the pink accent because it stands out the most. It’s very calming especially when combined with the gradient. It might appear very colourful however when using it on the phone it’s not and it’s simple and clean. For the font I prefer Rebecca’s font when she uses the bold with the normal typeface style in the title ‘ParkPal’.

Natalie: 

Favourite colour choice is Michelle’s because it’s the easiest to see (dark background with white font). Along with the font since it’s bubbly and cute. Debbie’s light font is really nice as well as Futura.

Phatt: 

I didn’t have a favourite however it would look nice with Debbie’s yellow and Michelle’s blue! Because it’s a good colour combo for both genders. Michelle’s pink might be aimed for female audience. Rebecca’s green is a bit harsh and green usually means ‘go’ like in traffic lights but your app is for parking. Blue represents calming and when you park your car it’s parked and still, not moving. Font choice favourite is Debbie’s, I prefer the rounded font more rather than Arial. Arial font is too typical and simple as you see it everywhere.

2) Overall favourite and why?

Willow & Pauline: 

Both think we need to combine the different aspects and incorporate it into one app.

Tammy: 

I like all of them! You should combine Michelle’s colours with some of Rebecca’s designs and Debbie’s icons as well as Michelle’s icons.

Natalie: 

I like all of them. Each parts of each of our designs should be combined. I like Michelle’s colours and Debbie’s font as well as how simple Rebecca’s one is.

Phatt: 

My overall favourite is Rebecca’s because it looks more realistic. More general for everyone to use because car parking, most people are adults so keeping it simple might be better. However for the icons I like Michelle’s because it’s easy to understand.

3) What stood out to you the most?

Willow & Pauline: 

How it automatically calculated prices- easy and quick- in a rush for parking seemed speed up process. Showed prices for each parking worked well

Tammy: 

The designs and functionality works well i.e the map $ where you can tap to see prices. Colours stood out to me the most especially Michelle’s. Also the icons (particularly the vector line art with the sparkles)

Natalie: 

Michelle’s stood out to me the most because of her icons. I don’t like reading and when there’s a lot of pictures it’s easy to understand. It’s really nice when you book/ pay and the icons pop up because it relates to what it says so it’s just nice.

Phatt: 

The design and functions. I didn’t like how there’s too much blank/ negative space on certain pages. I liked how in Michelle’s one her layout is clean and also stands out with the box + shadow along with the gradient circle. I prefer having the book, find, pay on the top than bottom. I prefer Debbie’s review design with a solid colour contrasting against the white. I like Rebecca’s side menu with the profile photo and her realistic keypad screenshot. Also having the main logo flow across all the pages (if you have space). 

G: 

Consider open navigation and user needs as they’ll want to be able to easily change out or decide that they want to cancel bookings. Maybe have a calendar pop-up to select booking dates.

4) What mood/ style did you like the most?

Willow & Pauline: 

Green and blue- one colour and white or black. Two colours need to go together really well otherwise distracting, that’s why I liked the green as it was striking and blue seemed to work well too.

Tammy: 

Simplistic style, clean and minimalistic. Rebecca’s one was good but she could add colour to the background instead of having a plain white background. I like the teal colour!

Natalie: 

I like Debbie’s mood the most personally but I’m not sure if others would prefer it since it might remind them of ASB. Michelle’s style was my favourite because of the icon drawings and lowkey kawaii, i love it.

Phatt: 

Debbie’s font and colour is quite friendly and playful. It’s simple and minimal which I like. Michelle’s I like her icon’s the most and the gradient circles also the blue colour is calming and good colour to view since it’s cool toned. Rebecca’s I liked her flow and information throughout her pages.

[lakelandseo]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[epackingvietnam]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

#túi_giấy_epacking_việt_nam #túi_giấy_epacking #in_túi_giấy_giá_rẻ #in_túi_giấy #epackingvietnam #tuigiayepacking

[bfxenon]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[nutrifami]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[localwebmgmt]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[daynamartinez22]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[xaydungtruonggia]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[ductrungnguyen87]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[camerasieunhovn]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[gamebazu]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

https://ift.tt/30WqkkN

[kjt-lawyers]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[noithatotoaz]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

[evempierson]

How to Create a Useful and Well-Optimized FAQ Page

Posted by AnnSmarty

The golden rule of marketing has always been: Don’t leave your customer wondering, or you’ll lose them. This rule also applies very well to SEO: Unless Google can find an answer — and quickly — they’ll pick and feature your competitor.

One way to make sure that doesn’t happen is having a well set-up, well-optimized FAQ page. Your FAQ is the key to providing your customers and search engines with all the answers they might need about your brand.

Why create an FAQ page?

Decrease your customer support team’s workload. If you do it right, your FAQ page will be the first point of contact for your potential customers — before they need to contact you directly.

Shorten your customers’ buying journeys. If your site users can find all the answers without having to hear back from your team, they’ll buy right away.

Build trust signals. Covering your return policies, shipping processes, and being transparent with your site users will encourage them to put more trust into your brand. As always, if your site users trust your brand, so will Google.

Create a more effective sales funnel by including your business’s competitive advantages: What makes you better than your competitors?

Improve your site internal linking (meaningfully).

Capture more search visibility opportunities.

Feeling convinced? Then let’s move on from whys to hows.

Where to find questions to answer

I did a very detailed article on question research for Moz. It lists all kinds of tools — including SEO-driven (based on which question people type in Google’s search box) and People-Also-Ask-based (questions showing up in Google’s People Also Ask boxes) — that collect questions from online discussion boards, as well as tools that monitor Twitter and Reddit questions.

In addition, your customer support team is your most important resource. You need to know exactly what your customers are asking when they contact your company, and then use all the other sources to optimize those questions for organic rankings and expand your list where necessary.

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.)

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

If you have more to say:

Write a standalone article explaining the process

Add a video

Creating a video to answer most of those questions is almost always a good idea. Videos make good promotional assets allowing your brand to be discovered on Youtube, as well as through Google’s video carousels.

And if video marketing seems too intimidating to you, there are quite a few tools that allow you to create videos on a budget without investing in expensive software (and training) or external services. I list some of those tools here.

Another video creation tool I discovered recently is called Renderforest. It offers some powerful explainer video templates that are perfect for answering questions.

Other ways to make answers shorter are:

Add intructural GIFs (I listed a few GIF creation tools here).

Create downloadable flowcharts and checklists (there are lots of online tools to put those together).

Overall, visuals have long been proven to improve engagement and make things easier to understand and remember, so why not use them on your FAQ page?

FAQ schema — use it!

Google loves featuring clear answers (which is also why creating a solid FAQ page is such a good idea). In fact, Google loves answers so much that there’s a separate schema type specifically for this content format: FAQPage schema.

By all means, use it. For Wordpress users, there’s a Wordpress plugin that helps markup content with FAQ schema.

It makes your FAQ page easier to understand for Google, and it helps your page stand out in search:

Quick tip: If you include an internal link inside your answer, it will populate in search results, too. More links in organic SERPs!

Internal linking: Use your FAQ as a sitemap

More links from your organic listing in search isn’t the only reason to link from your FAQ page. Your FAQ page is part of the customer journey, where each answer is an important step down the sales funnel. This is why adding internal links is key to ensuring that customer journey is continued.

But don’t think about these links from an SEO standpoint only. It’s not as important to create keyword-optimized link text here (although it’s still not a terrible idea — when it makes sense). The more important factor to think about here is user intent.

What is your site user likely to do next when they’re searching for a particular question?

If they have a question about your shipping costs, they’re probably close to buying, but need to know more about the final price. This is where you can brag about your awesome shipping partners and link straight to the product page (or list), as well as to the cart for them to complete the payment.

If they are asking how long shipping usually takes, they’re likely to be your current customer, so linking to your shipping info page would be more helpful.

Monitoring your FAQ page and user paths through it will give you more ideas on how to set up each answer better. More on this below.

If you need some inspiration on proper in-FAQ linking, check out Shopify, which does a pretty awesome job on matching various user intents via internal linking:

Structure is everything

There are web users who search and then there are those who browse.

Your FAQ page should accommodate both.

This means:

There should be search field suggestions to guide the user through the site effectively.

There should be clear categories (as subheads) for the page visitors to browse through and get a good idea of what your site does at a glance. This will help people who are still at the research phase make a buying decision faster.

PayPal accomplishes both of these in a very nice way:

To determine the best structure for the FAQ page, try Text Optimizer, which uses semantic analysis to come up with related questions. It makes catching some common keyword and question patterns easier:

When you have your FAQ content structure set up, create anchor links to allow users to quickly jump to the section they feel like browsing more. To see this on-page navigation in action, head to the Adobe FAQ page:

Here’s a quick tutorial on how to set up this kind of navigation.

Making your FAQ page work: integrate, analyze, monitor

A well set-up FAQ page addresses multiple types of user intent and helps at various steps in a sales funnel. This makes monitoring the page closely a very essential task.

Here are a few ways to accomplish it:

1. Monitor in-FAQ search

If your site runs on Wordpress, there’s a variety of FAQ plugins (including this one) that come with advanced search functionality. The feature reports on:

Most popular searches, showing which product features or site sections cause the most confusion (these may signal some usability issues).

Empty searches, showing which users’ questions triggered no answers in your FAQ (these should go straight to your content team).

If you’re going with a no-plugin, custom solution, make sure to use Google Analytics to set up your in-FAQ search, which will allow you to monitor your site users’ searching patterns.

2. Track user paths through your FAQ page

Which pages (or off-site channels) tend to bring people to your FAQ page, and where do they usually go from there? These paths are important in understanding the role of the FAQ page in your sales funnel.

To track any page effectiveness in sending conversions, I tend to use Finteza, which allows you to create an unlimited number (unless I haven’t hit the limit yet) of sales funnels to monitor and compare different user paths through your site:

3. Monitor “People Also Ask” rankings

You’re most likely going to monitor this page traffic and its rankings anyway, but there’s one more thing to add here: “People Also Ask” positions.

As this page focuses on covering customers’ questions, Google’s “People Also Ask” positions are pretty indicative as to whether or not you’re doing a good job. SE Ranking is the only tool I’m aware of that can help you with that. It keeps track of most of Google’s search elements and reports your progress:

If you do things right, you’re likely to see your PPA positions growing.

4. Monitor customer feedback

Finally, collecting user feedback on every answer in your FAQ will help you create more helpful answers. Again, most pre-build FAQ solutions come with this option, but there are standalone plugins for it as well (like this one).

FAQ FAQs

There are a few common questions about building an FAQ page that keep floating the web (as well as Moz’s community forums). Let’s quickly address them here:

Is an FAQ section still a good idea?

Yes, by all means, but only if you take it seriously.

Should I employ “collapsible” answers to save space?

I don’t have any issues with this set-up (many brands choose to go this way), but SEOs believe that content hidden behind tabs or clicks holds less value than immediately-visible content.

Can I re-use select answers on other pages where these questions-and-answers make sense? Is this duplicate content?

It isn’t a “problematic” duplicate content issue (meaning Google will not penalize for that), but the best way to avoid duplicate content is to write new (original) answers for each page.

Should it be one page, or is it better to set up a multi-page knowledge base?

Depending on how much you have to say, either way is good.

Takeaways

Your FAQ page is an important step in the buying journey and a good organic search asset that can both bring and convert traffic.

To find answers to cover on your FAQ page, read our niche question research guide.

Create concise, factual answers that will provide immediate help or guidelines. Videos and animated GIFs always make the FAQ section more helpful.

Link from your FAQ page to accommodate different user intents and help your site users continue their journey through the site.

Structure your FAQ page in a meaningful way to give site users some clues as to what is covered.

Monitor your site user journeys through your FAQ page closely to improve and expand it.

Have more tips for optimizing your FAQ? Let me know in the comments section.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!