#Tiffin Delivery Services in San Francisco
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akshartiffins · 11 months ago
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Discover the countless advantages of investing in a quality tiffin service for your daily meals. From saving time on meal preparation to enjoying nutritious and freshly cooked food, a reliable tiffin delivery services in offers convenience and health benefits. Explore how outsourcing your meals to a professional tiffin service can improve the stress of cooking, allowing you to focus on your work or other priorities.
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foodieexploreronly · 2 years ago
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What are some good places to order daily homemade Indian tiffins (lunch or dinner) in the Bay Area?
There are several options for ordering daily homemade Indian tiffins (lunch or dinner) in the Bay Area. Here are a few highly regarded establishments:
Jay Bharat: Located in Artesia and Fremont, Jay Bharat offers a variety of Indian tiffin options, including vegetarian and non-vegetarian dishes. They focus on traditional Gujarati and North Indian cuisine.
Shalimar: With locations in San Francisco and Fremont, Shalimar is known for its flavorful Indian cuisine. They offer tiffin services with a range of dishes, including biryanis, curries, and kebabs.
Chennai Kings Indian Catering: Based in San Jose, Chennai Kings Indian Catering provides homemade South Indian tiffin services. They specialize in authentic South Indian dishes like dosas, idlis, and vadas.
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Madras Cafe: Located in Sunnyvale, Madras Cafe offers tiffin services with a menu inspired by South Indian flavors. They have a variety of vegetarian options, including dosas, curries, and rice dishes.
Dabba: Dabba is a Bay Area-based company that specializes in delivering healthy and delicious Indian-inspired meals. They offer tiffin-style lunch and dinner options, including both vegetarian and non-vegetarian choices.
It's always a good idea to check their websites, menu options, and delivery areas to ensure they meet your specific requirements. Additionally, reading reviews and seeking recommendations from locals can help you find the best tiffin service that suits your taste preferences and dietary needs.
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biofunmy · 5 years ago
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New York vs. Grubhub – The New York Times
Seamless, the food delivery service started two decades ago in Midtown Manhattan, calls itself “the most New York app in New York.” In advertisements, the company cracks jokes about the L train and takes unsubtle jabs at New Jersey. “Eat Like a True New Yorker,” one subway ad declares.
But while the delivery giant Grubhub, which owns Seamless, seems to have plenty of affection for New York, that feeling may no longer be mutual.
In June, during a four-hour hearing of the New York City Council’s small-business committee, restaurant owners complained about the high commissions charged by Grubhub and other third-party delivery apps. Weeks later, Senator Chuck Schumer of New York called for a federal investigation into widespread complaints that Grubhub charges restaurants fees for phone calls that do not result in orders. And the service has faced criticism for its recently discontinued practice of creating web domains for the restaurants on its platform.
In response, Grubhub has started a website to help restaurants reclaim their web domains and has promised to let owners listen to the recordings of some phone calls that generated disputed fees. On Tuesday, the company plans to hold the first in a series of “restaurant round tables” in New York to let business owners air their concerns.
Those steps have not mollified the company’s critics.
“I would love for Grubhub to do the right thing and do more,” said Mark Gjonaj, chairman of the Council’s small-business committee. “If they don’t, we’re going to be looking at serious legislation as we move forward that will make this a much more fair playing field.”
New York is one of Grubhub’s top-performing American markets and a crucial battleground in the escalating competition for dominance among the major food delivery apps. But the transformative impact of delivery apps is being felt far beyond the city. As third-party services — including DoorDash, Uber Eats and Postmates, as well as Grubhub and its Seamless brand — become faster and more convenient, they are growing increasingly popular across the world, fundamentally changing what it means to operate a restaurant.
And from San Francisco to Mumbai, the owners of small, independent restaurants complain that the per-order commissions the third-party services charge have cut into already-thin profit margins.
The major delivery companies have long argued that apps expose restaurants to new customers, allowing small businesses to tap into a network of tens of millions of online users and to benefit from the advertising muscle of multibillion-dollar companies. Katie Norris, a Grubhub spokeswoman, said the service drove “incremental sales” — bringing in customers who would otherwise stay home and cook.
“The incremental sales and traffic with higher average checks more than offset commission rates,” she said.
But that has not been the experience of Anil Bathwal, who runs the Kati Roll Company, a New York-based chain specializing in Indian street food.
Mr. Bathwal did not have a large-scale delivery operation when his chain signed up with Seamless, and he said the service had initially brought him new business. But over the years, third-party delivery has grown to account for as much as 30 percent of his sales, as existing customers — those who used to eat at the restaurant — have started using Seamless instead.
“As time goes by, more of my existing customers are being cannibalized,” said Mr. Bathwal, who estimates the delivery service has reduced his overall profits by 2 to 5 percent.
The third-party delivery apps vary in their approaches to calculating commissions, which usually range from 15 to 30 percent. While Uber Eats levies a flat rate, Grubhub charges restaurants higher commissions in exchange for better visibility on the platform.
That system could change in New York. Mr. Gjonaj said the small-business committee was considering legislation to regulate commission rates. In August, the New York State Liquor Authority proposed a policy that could effectively put a cap on commissions charged to restaurants with liquor licenses.
But with Grubhub and other delivery apps gaining popularity with customers, few restaurants can afford to opt out.
“Grubhub has such huge market share that to say no, a lot of them feel like they’d be missing out on a lot of business,” said Melissa Autilio Fleischut, president of the New York State Restaurant Association. “There are lots of concerns, but I don’t know of any restaurant who says, ‘I’m not going to do it through these apps.’”
From its founding as an independent company in 1999, Seamless prided itself on maintaining healthy relationships with the restaurants on its platform, working with business owners to develop sales strategies and improve menus, according to three former Seamless employees who spoke on condition of anonymity to discuss internal company dynamics.
But the company’s culture shifted after it merged with Grubhub in 2013, the employees said, and a less sympathetic approach took hold. Sales officials at Grubhub’s headquarters in Chicago sometimes yelled at owners who called with complaints, two of the employees said.
Ms. Norris, the Grubhub spokeswoman, said any employee who yelled at a restaurant owner would be immediately disciplined.
“We depend on the success of our restaurants and work very hard to be the best partner we can be,” she said.
Another practice also concerned some Seamless employees after the merger and has recently come under scrutiny: Grubhub’s system for determining whether a phone call made through the app has generated an order. Although most customers place delivery orders by tapping their smartphone screens, Grubhub allows users to make phone calls through the app, and Yelp listings often include a Grubhub phone number alongside a restaurant’s direct number.
In December, Tiffin, a chain of Indian restaurants in the Philadelphia area, sued Grubhub, claiming that for at least seven years the company had charged restaurants on its platform for phone calls that never resulted in orders.
Marco Chirico, who runs Enoteca on Court, an Italian eatery in Brooklyn, said he recently discovered that in two months Grubhub had charged him hundreds of dollars for phone calls during which customers simply inquired about a menu item or requested a reservation. He received a refund from Grubhub, he said, but only for the phone calls whose recordings he had reviewed.
“Now I have to take my time or pay someone extra to go through all the transactions and phone calls to see whether they were orders or reservations,” Mr. Chirico said. “It can hurt you at the end of the month.”
Over the years, Grubhub has publicly acknowledged that it uses an algorithm to determine whether a phone call resulted in an order rather than reviewing the transcript of every call. The company decides whether to charge restaurants based on a range of factors, including the length of the call and whether the customer who made it also placed an online order that day, according to Ms. Norris, the spokeswoman.
“We are constantly refining these systems and processes to ensure we are optimizing for accuracy,” she said.
In August, Grubhub announced that it would double the time it gives restaurants to review phone calls, from 60 to 120 days, and would refund inaccurate charges. But the 120-day window won’t ensure that restaurants recover their losses, Mr. Enrico said. “It doesn’t help with the thousands of dollars you lost in prior months,” he said. “You should fix the past to move forward.”
The fees are expected to be one of the main topics of discussion at the first restaurant round table, which will be hosted by a Grubhub executive, Kevin Kearns, at the company’s office in Manhattan on Tuesday afternoon.
Over the summer, restaurant owners also began questioning another Grubhub practice: purchasing internet domain names for thousands of restaurants so that customers searching for them online would be directed to place orders through the delivery service. Ms. Norris, the Grubhub spokeswoman, said the company discontinued that policy in 2018 and, in any case, always got restaurants’ permission to establish such “microsites.”
But in June, an article in the industry publication New Food Economy detailing the practice led to an outcry from restaurant owners who said they had not realized that joining Grubhub essentially meant signing away the rights to their online identities. To reclaim control over their digital profiles, some owners are working with ChowNow, a California-based company that helps restaurant owners develop their own apps, charging a monthly subscription fee rather than a per-order commission.
“Restaurants are waking up and saying, ‘I need to own my website, I need to own my customers, I need to own my identity online,’” said Chris Webb, who runs ChowNow.
Haruki Kai, the co-owner of Sushi Ryusei in Manhattan, said Seamless has benefited his fledgling business, generating around $1,500 a month in profits. But given the popularity of online delivery, Mr. Kai said he believes that number should be even higher. He now offers a 10 percent discount to customers who bypass Grubhub and order through his ChowNow app instead.
“For now, we are O.K.,” Mr. Kai said, “but still 30 percent is too high a fee.”
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akshartiffins · 1 year ago
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Why It's Important to Choose a Weekly Tiffin Service Provider
Selecting a weekly tiffin service provider is crucial in today's busy world. It saves time, offers balanced nutrition, and can be cost-effective. With culinary variety and flexibility, it reduces stress and simplifies daily meal planning, making it a convenient choice for individuals and families.
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akshartiffins · 1 year ago
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5 Factors before you hire a good catering service provider
Discover the 5 essential factors to consider before hiring a top-notch catering service provider. Ensure your event is a culinary success with expert guidance on food, service, and more!
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akshartiffins · 2 years ago
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The Evolution of Tiffin Delivery Services in San Francisco
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Discover the transformative journey of Tiffin delivery services in San Francisco, witnessing their evolution and culinary revolution.
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akshartiffins · 2 years ago
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Why is the tiffin service becoming popular in San Francisco?
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Tiffin’s service has a variety of positive effects on people Tiffin service is a relatively recent development that has seen rising use levels in San Francisco. It is a service that originated in India, where it is a common practice to send freshly prepared meals to the homes or workplaces of clients. This kind of service is known as food delivery. The United States, particularly San Francisco, has been at the forefront of this trend’s prominence over the last several years. In today’s article for this blog, we will investigate the factors contributing to the ever-increasing demand for Tiffin delivery service in San Francisco.
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akshartiffins · 2 years ago
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Reasons to Hire Tiffin Services in San Francisco
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In this blog we will cover some reasons to hire Tiffin Services in San Francisco and also cover the benefits of using Tiffin Services. 
Time is essential in today’s fast-paced environment. People need help managing their time effectively due to their hectic schedules and professional responsibilities. Finding the time to make meals at home is one of the most difficult challenges. This is when a Tiffin delivery services in San Francisco comes in helpful. This article will examine how Homemade food delivery can help simplify your life.
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akshartiffins · 1 year ago
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How to find a regular tiffin delivery service in San Francisco?
For those desiring real Indian food or a quick and tasty dinner, finding Tiffin delivery service in San Francisco might be thrilling. This thorough resource covers online platforms, local directories, community suggestions, and more to find these services.
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1. Search engines and food delivery apps:
Online search engines and food delivery applications let users find various services, including Bay Area Indian tiffin delivery. These sites make finding local alternatives and genuine Indian food easier.
Searching for Indian tiffin services on Google is a common initial step. Using keywords like “Indian tiffin delivery Bay Area” or “Vegetarian Indian food delivery” customers may rapidly find possibilities. Business websites, ratings, and contact information are commonly included in Google’s search results, highlighting available services.
Food Delivery Apps: Utilizing its ease is a successful technique. Uber Eats, DoorDash, Grubhub, and Postmates partner with local eateries and tiffin businesses. Download these apps, enter your location, and search for Indian tiffin services. Apps provide menus, pricing, and user reviews to help make decisions.
User Reviews and Ratings: Online search engines and meal delivery apps provide the benefit of user reviews and ratings. Customers may browse reviews of a tiffin service to learn about meal quality, delivery speed, and customer happiness.
Geolocation Features: Search engines and food delivery applications often use geolocation. This lets users narrow their searches by location to get Bay Area-specific results. Geolocation capabilities improve information accuracy and simplify finding local Indian tiffin providers.
Indian tiffin services might be more affordable with regular promotional offers and discounts from food delivery apps. At Akshar, our special offers allow users to try new services and find new favorites, benefiting customers and suppliers.
Online search engines and Homemade food delivery applications are essential for Bay Area Indian tiffin delivery customers. Information accessibility, user-friendly interfaces, and the opportunity to read reviews make finding, ordering, and enjoying real Indian food from home easy.
2. Local Business Listings and Reviews:
Local business directories and review sites assist Bay Area residents in finding Indian tiffin delivery providers. These platforms provide a complete picture of possibilities, including company listings, consumer reviews, and ratings.
Yelp: A popular tool for searching for companies by area and category. Users can search for Indian food delivery service by entering keywords and their Bay Area location. Yelp helps users choose businesses with complete profiles, photos, and reviews.
The Yellow Pages is a trustworthy business directory categorizing companies by industry and area. Users may locate Bay Area Indian tiffin services in the Yellow Pages online or offline. Usually, contact information, locations, and short descriptions enhance decision-making.
Local business directories frequently include user-generated ratings and suggestions. These findings reveal Tiffin’s service quality, meal flavour, and delivery dependability. Users may learn from others and pick services they like.
Filtering Options: Yelp and Yellow Pages often enable consumers to refine their search based on specified criteria. Users may filter results by proximity, consumer ratings, and other aspects. This feature simplifies Bay Area Indian tiffin service selection.
Mobile App Integration: Local business directories and review sites provide mobile applications for simple access to information on the move. This is excellent for commuters who wish to try Indian tiffin services or spontaneously want a nice dinner.
Bay Area Indian tiffin delivery searches benefit from local business directories and review sites. These platforms consolidate information, letting consumers compare and pick services based on others’ experiences and preferences.
3. Community forums, social media:
Social media and online forums may help you find Healthy Indian food Service Providers. These platforms allow people to exchange local service experiences, suggestions, and observations.
Joining local Facebook groups for food lovers or Bay Area residents enables direct inquiries about Indian tiffin services. Members of these thriving communities share their favorite recipes and suggest trustworthy services.
Reddit: Bay Area or Indian food subreddits might be valuable resources. Redditors share their local service experiences and insights. Individuals may get accurate Indian tiffin delivery suggestions by participating in relevant topics or establishing new discussions.
Real-Time Interactions: Social media and forums make real-time interactions possible. Community members respond quickly to questions and recommendations. This constant flow of information keeps Bay Area Indian cuisine enthusiasts abreast of the newest suggestions and trends.
Social media and community forums promote community participation, making them helpful in finding Indian tiffin delivery providers. These online sites provide personal experiences and suggestions, helping Bay Area residents find tasty and genuine Indian food.
4. Request Advice:
Ask friends and coworkers: Word-of-mouth is powerful. Ask friends, coworkers, and acquaintances about Bay Area Indian tiffin services. Personal recommendations might reveal food quality and authenticity.
Workplace Bulletin Boards: Employees exchange local service information on workplace bulletin boards or intranets. Check these forums for Indian tiffin service suggestions.
5. Ethnic Supermarkets and Restaurants:
Visit Indian Grocery shops: Indian grocery shops may provide tiffin services or have information. Ask business owners or workers about tiffin delivery partnerships.
Ask at Bay Area Indian Restaurants: Ask whether they provide Tiffin or can suggest a good one. Restaurants regularly partner with other food companies.
6. Specialized Apps/Websites:
Catering and Meal Subscription Platforms: Investigate these platforms. Some providers specialize in authentic, handcrafted food. Search the Bay Area for Indian restaurants.
Local Food Blogs and Websites: These sites review and suggest restaurants and food services. Bloggers try tiffin services and other cuisines.
7. Festivals, cultural events:
Attend Bay Area Indian cultural events and festivals: Food booths and caterers are common. You may get leads from attendees regarding their preferred tiffin services.
Community Centers and Temples: Indian community centers and temples may contain tiffin service information. These groups generally host cultural events and recommend authentic cuisine.
Finding Indian tiffin providers requires web research, community participation, and personal referrals. If you are looking for a healthy and nutritious tiffin service, contact us now. We are here to fulfill your appetites with genuine and tasty meals delivered to your home.
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akshartiffins · 1 year ago
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Benefits Of Opting Weekly Packed Tiffin Services
Experience the goodness of convenience and health with our weekly packed tiffin services. Enjoy diverse, nutritious meals delivered to your doorstep every week. Simplify your life and elevate your dining experience. Choose hassle-free, choose us.
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akshartiffins · 1 year ago
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What is the best Tiffin Service Provider can offer?
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Discover the ultimate Tiffin service provider benefits. Explore what the best offers: convenience, variety, and nutritious meals delivered to your doorstep. Finding the time to prepare wholesome meals in our fast-paced society may be difficult. Tiffin delivery service in San Francisco can simplify life for everyone—individuals, students, working professionals, and families alike.
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akshartiffins · 2 years ago
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Reducing Food Wastage and Packaging in Tiffin Business
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The influence of the food sector on the environment is enormous. Tiffin delivery service in San Francisco, businesses that supply consumers with home-cooked meals in containers, are not free from this problem. It is essential to address these problems if one wants to establish a tiffin company that is both viable and responsible. The tiffin business’s strategy for reducing the time it takes to complete a task is to use it to generate revenue.
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akshartiffins · 1 year ago
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How can opting for tiffin services benefit lifestyle and improve health?
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The decision to use Tiffin delivery service in San Francisco has several beneficial effects on one’s lifestyle and health. These services provide the convenience of having freshly cooked meals delivered to your home, which may lead to various changes to one’s lifestyle and other health advantages. 
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akshartiffins · 2 years ago
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Tips For Finding Healthy Tiffin Service Provider in San Francisco
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Cooking or acquiring home-cooked meals has become a complex undertaking in the time we live. You must rely on something other than restaurants to receive food equal to homemade meals. Yet even if you want to go for daily tiffin services, the possibilities are daunting. Various messes, cloud kitchens, cafes, home kitchens, etc., near you, provide tiffin services. But picking the finest tiffin service that responds to your demand, such as excellent flavour, health, affordability, etc., is complex. There are additional factors as well. First, you may have to eliminate commercialized settings such as restaurants, cloud kitchens, and messes and go for a dedicated Healthy Indian food Service Provider.
This post will assist you in making an educated selection and choosing the finest tiffin service in San Francisco.
Deciding between nutritious and unhealthful:
While implementing a weekly tiffin service, the food quality must be maintained. Inexpensive food alternatives and deals often entice consumers. Messes, restaurants, and other commercialized kitchens cannot serve healthful, high-quality food. You may get the flavour, but in the longer term, the meal will harm your stomach big time. Dedicated Tiffin delivery services care more about cleanliness, quality of raw materials, etc. 
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akshartiffins · 2 years ago
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What are the benefits of the Tiffin Services provider?
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Homemade food delivery in San Francisco gives several advantages to consumers seeking healthy, nutritional, and quick meals. In this post, we will go over the health advantages of home-cooked meals, the convenience of having meals delivered to your door, the environmental benefits of utilizing reusable containers, and the cost and diversity of meal choices provided by tiffin services provider.
Benefits of the Tiffin Services provider?
Home-cooked meals are good for your health.
Home-cooked meals are generally healthier than restaurant meals, which may be rich in calories, fat, and salt. The home-cooked meals at Akshar tiffin service are created with fewer preservatives and additives, making them a better choice. Tiffin services in San Francisco give a variety of home-cooked meals created from fresh, locally sourced ingredients.
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biofunmy · 5 years ago
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New York vs. Grubhub – The New York Times
Seamless, the food delivery service started two decades ago in Midtown Manhattan, calls itself “the most New York app in New York.” In advertisements, the company cracks jokes about the L train and takes unsubtle jabs at New Jersey. “Eat Like a True New Yorker,” one subway ad declares.
But while the delivery giant Grubhub, which owns Seamless, seems to have plenty of affection for New York, that feeling may no longer be mutual.
In June, during a four-hour hearing of the New York City Council’s small-business committee, restaurant owners complained about the high commissions charged by Grubhub and other third-party delivery apps. Weeks later, Senator Chuck Schumer of New York called for a federal investigation into widespread complaints that Grubhub charges restaurants fees for phone calls that do not result in orders. And the service has faced criticism for its recently discontinued practice of creating web domains for the restaurants on its platform.
In response, Grubhub has started a website to help restaurants reclaim their web domains and has promised to let owners listen to the recordings of some phone calls that generated disputed fees. On Tuesday, the company plans to hold the first in a series of “restaurant round tables” in New York to let business owners air their concerns.
Those steps have not mollified the company’s critics.
“I would love for Grubhub to do the right thing and do more,” said Mark Gjonaj, chairman of the Council’s small-business committee. “If they don’t, we’re going to be looking at serious legislation as we move forward that will make this a much more fair playing field.”
New York is one of Grubhub’s top-performing American markets and a crucial battleground in the escalating competition for dominance among the major food delivery apps. But the transformative impact of delivery apps is being felt far beyond the city. As third-party services — including DoorDash, Uber Eats and Postmates, as well as Grubhub and its Seamless brand — become faster and more convenient, they are growing increasingly popular across the world, fundamentally changing what it means to operate a restaurant.
And from San Francisco to Mumbai, the owners of small, independent restaurants complain that the per-order commissions the third-party services charge have cut into already-thin profit margins.
The major delivery companies have long argued that apps expose restaurants to new customers, allowing small businesses to tap into a network of tens of millions of online users and to benefit from the advertising muscle of multibillion-dollar companies. Katie Norris, a Grubhub spokeswoman, said the service drove “incremental sales” — bringing in customers who would otherwise stay home and cook.
“The incremental sales and traffic with higher average checks more than offset commission rates,” she said.
But that has not been the experience of Anil Bathwal, who runs the Kati Roll Company, a New York-based chain specializing in Indian street food.
Mr. Bathwal did not have a large-scale delivery operation when his chain signed up with Seamless, and he said the service had initially brought him new business. But over the years, third-party delivery has grown to account for as much as 30 percent of his sales, as existing customers — those who used to eat at the restaurant — have started using Seamless instead.
“As time goes by, more of my existing customers are being cannibalized,” said Mr. Bathwal, who estimates the delivery service has reduced his overall profits by 2 to 5 percent.
The third-party delivery apps vary in their approaches to calculating commissions, which usually range from 15 to 30 percent. While Uber Eats levies a flat rate, Grubhub charges restaurants higher commissions in exchange for better visibility on the platform.
That system could change in New York. Mr. Gjonaj said the small-business committee was considering legislation to regulate commission rates. In August, the New York State Liquor Authority proposed a policy that could effectively put a cap on commissions charged to restaurants with liquor licenses.
But with Grubhub and other delivery apps gaining popularity with customers, few restaurants can afford to opt out.
“Grubhub has such huge market share that to say no, a lot of them feel like they’d be missing out on a lot of business,” said Melissa Autilio Fleischut, president of the New York State Restaurant Association. “There are lots of concerns, but I don’t know of any restaurant who says, ‘I’m not going to do it through these apps.’”
From its founding as an independent company in 1999, Seamless prided itself on maintaining healthy relationships with the restaurants on its platform, working with business owners to develop sales strategies and improve menus, according to three former Seamless employees who spoke on condition of anonymity to discuss internal company dynamics.
But the company’s culture shifted after it merged with Grubhub in 2013, the employees said, and a less sympathetic approach took hold. Sales officials at Grubhub’s headquarters in Chicago sometimes yelled at owners who called with complaints, two of the employees said.
Ms. Norris, the Grubhub spokeswoman, said any employee who yelled at a restaurant owner would be immediately disciplined.
“We depend on the success of our restaurants and work very hard to be the best partner we can be,” she said.
Another practice also concerned some Seamless employees after the merger and has recently come under scrutiny: Grubhub’s system for determining whether a phone call made through the app has generated an order. Although most customers place delivery orders by tapping their smartphone screens, Grubhub allows users to make phone calls through the app, and Yelp listings often include a Grubhub phone number alongside a restaurant’s direct number.
In December, Tiffin, a chain of Indian restaurants in the Philadelphia area, sued Grubhub, claiming that for at least seven years the company had charged restaurants on its platform for phone calls that never resulted in orders.
Marco Chirico, who runs Enoteca on Court, an Italian eatery in Brooklyn, said he recently discovered that in two months Grubhub had charged him hundreds of dollars for phone calls during which customers simply inquired about a menu item or requested a reservation. He received a refund from Grubhub, he said, but only for the phone calls whose recordings he had reviewed.
“Now I have to take my time or pay someone extra to go through all the transactions and phone calls to see whether they were orders or reservations,” Mr. Chirico said. “It can hurt you at the end of the month.”
Over the years, Grubhub has publicly acknowledged that it uses an algorithm to determine whether a phone call resulted in an order rather than reviewing the transcript of every call. The company decides whether to charge restaurants based on a range of factors, including the length of the call and whether the customer who made it also placed an online order that day, according to Ms. Norris, the spokeswoman.
“We are constantly refining these systems and processes to ensure we are optimizing for accuracy,” she said.
In August, Grubhub announced that it would double the time it gives restaurants to review phone calls, from 60 to 120 days, and would refund inaccurate charges. But the 120-day window won’t ensure that restaurants recover their losses, Mr. Enrico said. “It doesn’t help with the thousands of dollars you lost in prior months,” he said. “You should fix the past to move forward.”
The fees are expected to be one of the main topics of discussion at the first restaurant round table, which will be hosted by a Grubhub executive, Kevin Kearns, at the company’s office in Manhattan on Tuesday afternoon.
Over the summer, restaurant owners also began questioning another Grubhub practice: purchasing internet domain names for thousands of restaurants so that customers searching for them online would be directed to place orders through the delivery service. Ms. Norris, the Grubhub spokeswoman, said the company discontinued that policy in 2018 and, in any case, always got restaurants’ permission to establish such “microsites.”
But in June, an article in the industry publication New Food Economy detailing the practice led to an outcry from restaurant owners who said they had not realized that joining Grubhub essentially meant signing away the rights to their online identities. To reclaim control over their digital profiles, some owners are working with ChowNow, a California-based company that helps restaurant owners develop their own apps, charging a monthly subscription fee rather than a per-order commission.
“Restaurants are waking up and saying, ‘I need to own my website, I need to own my customers, I need to own my identity online,’” said Chris Webb, who runs ChowNow.
Haruki Kai, the co-owner of Sushi Ryusei in Manhattan, said Seamless has benefited his fledgling business, generating around $1,500 a month in profits. But given the popularity of online delivery, Mr. Kai said he believes that number should be even higher. He now offers a 10 percent discount to customers who bypass Grubhub and order through his ChowNow app instead.
“For now, we are O.K.,” Mr. Kai said, “but still 30 percent is too high a fee.”
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