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yuppielionheart · 2 years ago

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Sobra Cafe, Sobra Experience

This is my second time to dine in Sobra Cafe. I really had a great experience last time so when my friend asked me to accompany her in Sobra Cafe, I didn’t hesitate to go with her because I know that they serve good food.

My friend drove from Imus to Alabang just to dine at Sobra Cafe and she indeed got a “SOBRA” experience.

It was a Sunday night and the only available seats were outside of the cafe. We took the outdoor seating and made our order, everything was good until the weather suddenly changed. Raindrops started and then the group behind us requested to be transferred, then the other customer transferred on their own to the covered seatings. We couldn’t transfer as there are no other available seats for us to transfer on our own and we already have food on our table, and since they were assisting the group behind us, we assumed that they are just going to assist them first and then us for the transfer because it’s evident that we’re starting to get wet due to the raindrops.

Unfortunately, no one assisted us and we tried calling their attention but no one came. So I personally went inside and asked for a “bill out” as it’s starting to rain and our food is getting wet.

I’m not sure if it’s the manager or supervisor who approached us after. He told us that he’s going to check upstairs if there’s an available seat. I firmly said right away that we’re leaving. Then my friend asked why no one assisted us, then the guy from Sobra Cafe said that it’s because we didn’t ask.

Like what? You already knew the situation, shouldn’t you at least initiate to ask if we’re okay or if we would like to transfer? Then later on, he said that they can’t transfer us because they don’t know if there are available seats, and he added that he doesn’t want us to get wet but he wants to check first if there are available seats.

I told him that we and the food already got wet. That’s what happened. If I didn’t stood up on my own and went inside to call their attention, no one would. I already had an experience before in a rooftop bar in BGC wherein suddenly it rained.

The first thing that they did was to assist us to transfer in a covered area along with our orders. Then when we are already in the covered area, that’s the time that they decided where we can seat and continue eating.

See the difference?

I really got pissed when the guy from Sobra cafe said, “Then I apologize”. The way he said it, insincere and with emphasis as if that he HAS TO APOLOGIZE JUST TO FINISH THE DISCUSSION BUT INSISTING IT AT FIRST THAT THE REASON WHY WE DIDN’T GET TRANSFERRED IS BECAUSE WE DID NOT ASK.

He said that they’re losing customers when it’s raining because they don’t have an umbrella. And yes, indeed you will continue to lose customers with that kind of service.

I know that you’re not a five star dining restaurant like the others that I’ve been but at least, have a good customer service as we are a paying customer.

It’s unfortunate that this is the kind of SOBRA experience that my friend got after driving from Imus just to have this kind of dining experience after her birthday.

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