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Leveraging Technology for Business Growth: Transforming Performance Management for Success
Introduction:
In the fast-paced and competitive business environment of today, leveraging technology has become imperative for driving growth and maximising performance. One critical area where technology can make a significant impact is in performance management. By harnessing performance management systems, tools, and processes, businesses can optimise employee productivity, improve teamwork, and elevate overall performance. This blog delves into the transformative role of technology in performance management, ultimately leading to enhanced efficiency, heightened employee engagement, and sustained business success.
1. Performance Management Systems: Streamlining Performance Tracking and Evaluation
Performance management systems provide a structured framework for tracking and evaluating employee performance. These systems facilitate the establishment of performance goals, the monitoring of progress, and the execution of regular performance reviews. Through the utilisation of performance management software, businesses can automate these processes, resulting in greater efficiency and accuracy. Such systems empower managers and employees with real-time visibility into performance metrics, enabling data-driven decision-making and targeted performance improvement strategies.
2. Performance Planning: Aligning Goals and Objectives
Effective performance planning is paramount to achieving organisational goals. Technology serves as a facilitator by streamlining the performance planning process through tools for goal setting, cascading objectives, and progress tracking. Performance management software empowers managers to create and assign performance targets to individuals or teams, fostering alignment with the organisation's objectives. This bolsters clarity, focus, and accountability among employees, ultimately driving performance excellence.
3. Team Performance Management: Cultivating Collaboration and Productivity
Teams play a pivotal role in attaining business success. Technology offers an array of team management tools that facilitate seamless collaboration, efficient communication, and streamlined task allocation. Task management software empowers teams to organise, prioritise, and monitor their work, ensuring optimal task completion. This cultivates a culture of teamwork, enhances coordination, and augments overall productivity. Furthermore, virtual business tools enable geographically dispersed teams to collaborate seamlessly, fostering synergy in today's digital work environment.
4. Employee Performance Tracking and Analysis: Data-Driven Insights for Growth
Technology provides sophisticated tools for tracking and analysing employee performance. Employee time tracking apps and software enable businesses to monitor task durations, identify bottlenecks, and optimise resource allocation. These tools yield insights into employee productivity patterns and reveal areas for improvement. By leveraging employee performance data, businesses can implement targeted training programs, recognize high-performing employees, and make informed decisions to propel growth.
5. Attendance and Location Tracking: Streamlining Workforce Management
Efficient attendance and location tracking are integral to effective workforce management. Employee attendance tracker apps and software automate the attendance recording process, eradicating manual errors and simplifying payroll management. Moreover, employee location tracking tools allow businesses to monitor and map employee locations in real-time, ensuring safety, optimising resource allocation, and heightening operational efficiency.
6. Key Performance Indicator (KPI) Management: Measuring Success
Key Performance Indicators (KPIs) serve as pivotal metrics for measuring and monitoring performance. Technology equips businesses with KPI management tools that facilitate the definition, tracking, and analysis of performance against specific goals. These tools provide visually appealing representations of performance metrics, enhancing comprehension for managers and employees alike. Real-time updates offered by KPI trackers enable timely interventions and continual improvement efforts.
Conclusion:
In the digital age, harnessing technology for performance management is not merely a luxury but a necessity for business growth and success. By embracing performance management systems, leveraging performance tracking tools, embracing teamwork management solutions, and optimizing attendance tracking and KPI management tools, businesses can optimize employee performance, foster collaboration, and drive productivity. The power of technology lies in its ability to provide data-driven insights, streamline processes, and facilitate informed decision-making. By capitalizing on technology's potential, businesses can transform their performance management practices, unlock employee potential, and achieve sustainable growth in today's dynamic business landscape.
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Employee productivity is one of the key factors that determine the success of an organization. Many companies have recognized the importance of employee productivity tracking software and have started using productivity tracking software.
#Productivity Monitoring Software#employee productivity monitoring software#employee performance monitoring tool#employee performance tracking software#employee productivity tracker software#best productivity tracker app
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The reverse-centaur apocalypse is upon us
I'm coming to DEFCON! On Aug 9, I'm emceeing the EFF POKER TOURNAMENT (noon at the Horseshoe Poker Room), and appearing on the BRICKED AND ABANDONED panel (5PM, LVCC - L1 - HW1–11–01). On Aug 10, I'm giving a keynote called "DISENSHITTIFY OR DIE! How hackers can seize the means of computation and build a new, good internet that is hardened against our asshole bosses' insatiable horniness for enshittification" (noon, LVCC - L1 - HW1–11–01).
In thinking about the relationship between tech and labor, one of the most useful conceptual frameworks is "centaurs" vs "reverse-centaurs":
https://pluralistic.net/2022/04/17/revenge-of-the-chickenized-reverse-centaurs/
A centaur is someone whose work is supercharged by automation: you are a human head atop the tireless body of a machine that lets you get more done than you could ever do on your own.
A reverse-centaur is someone who is harnessed to the machine, reduced to a mere peripheral for a cruelly tireless robotic overlord that directs you to do the work that it can't, at a robotic pace, until your body and mind are smashed.
Bosses love being centaurs. While workplace monitoring is as old as Taylorism – the "scientific management" of the previous century that saw labcoated frauds dictating the fine movements of working people in a kabuki of "efficiency" – the lockdowns saw an explosion of bossware, the digital tools that let bosses monitor employees to a degree and at a scale that far outstrips the capacity of any unassisted human being.
Armed with bossware, your boss becomes a centaur, able to monitor you down to your keystrokes, the movements of your eyes, even the ambient sound around you. It was this technology that transformed "work from home" into "live at work." But bossware doesn't just let your boss spy on you – it lets your boss control you. \
It turns you into a reverse-centaur.
"Data At Work" is a research project from Cracked Labs that dives deep into the use of surveillance and control technology in a variety of workplaces – including workers' own cars and homes:
https://crackedlabs.org/en/data-work
It consists of a series of papers that take deep dives into different vendors' bossware products, exploring how they are advertised, how they are used, and (crucially) how they make workers feel. There are also sections on how these interact with EU labor laws (the project is underwritten by the Austrian Arbeiterkammer), with the occasional aside about how weak US labor laws are.
The latest report in the series comes from Wolfie Christl, digging into Microsoft's "Dynamics 365," a suite of mobile apps designed to exert control over "field workers" – repair technicians, security guards, cleaners, and home help for ill, elderly and disabled people:
https://crackedlabs.org/dl/CrackedLabs_Christl_MobileWork.pdf
It's…not good. Microsoft advises its customers to use its products to track workers' location every "60 to 300 seconds." Workers are given tasks broken down into subtasks, each with its own expected time to completion. Workers are expected to use the app every time they arrive at a site, begin or complete a task or subtask, or start or end a break.
For bosses, all of this turns into a dashboard that shows how each worker is performing from instant to instant, whether they are meeting time targets, and whether they are spending more time on a task than the client's billing rate will pay for. Each work order has a clock showing elapsed seconds since it was issued.
For workers, the system generates new schedules with new work orders all day long, refreshing your work schedule as frequently as twice per hour. Bosses can flag workers as available for jobs that fall outside their territories and/or working hours, and the system will assign workers to jobs that require them to work in their off hours and travel long distances to do so.
Each task and subtask has a target time based on "AI" predictions. These are classic examples of Goodhart's Law: "any metric eventually becomes a target." The average time that workers take becomes the maximum time that a worker is allowed to take. Some jobs are easy, and can be completed in less time than assigned. When this happens, the average time to do a job shrinks, and the time allotted for normal (or difficult) jobs contracts.
Bosses get stack-ranks of workers showing which workers closed the most tickets, worked the fastest, spent the least time idle between jobs, and, of course, whether the client gave them five stars. Workers know it, creating an impossible bind: to do the job well, in a friendly fashion, the worker has to take time to talk with the client, understand their needs, and do the job. Anything less will generate unfavorable reports from clients. But doing this will blow through time quotas, which produces bad reports from the bossware. Heads you lose, tails the boss wins.
Predictably, Microsoft has shoveled "AI" into every corner of this product. Bosses don't just get charts showing them which workers are "underperforming" – they also get summaries of all the narrative aspects of the workers' reports (e.g. "My client was in severe pain so I took extra time to make her comfortable before leaving"), filled with the usual hallucinations and other botshit.
No boss could exert this kind of fine-grained, soul-destroying control over any workforce, much less a workforce that is out in the field all day, without Microsoft's automation tools. Armed with Dynamics 365, a boss becomes a true centaur, capable of superhuman feats of labor abuse.
And when workers are subjected to Dynamics 365, they become true reverse-centaurs, driven by "digital whips" to work at a pace that outstrips the long-term capacity of their minds and bodies to bear it. The enthnographic parts of the report veer between chilling and heartbreaking.
Microsoft strenuously objects to this characterization, insisting that their tool (which they advise bosses to use to check on workers' location every 60-300 seconds) is not a "surveillance" tool, it's a "coordination" tool. They say that all the AI in the tool is "Responsible AI," which is doubtless a great comfort to workers.
In Microsoft's (mild) defense, they are not unique. Other reports in the series show how retail workers and hotel housekeepers are subjected to "despot on demand" services provided by Oracle:
https://crackedlabs.org/en/data-work/publications/retail-hospitality
Call centers, are even worse. After all, most of this stuff started with call centers:
https://crackedlabs.org/en/data-work/publications/callcenter
I've written about Arise, a predatory "work from home" company that targets Black women to pay the company to work for it (they also have to pay if they quit!). Of course, they can be fired at will:
https://pluralistic.net/2021/07/29/impunity-corrodes/#arise-ye-prisoners
There's also a report about Celonis, a giant German company no one has ever heard of, which gathers a truly nightmarish quantity of information about white-collar workers' activities, subjecting them to AI phrenology to judge their "emotional quality" as well as other metrics:
https://crackedlabs.org/en/data-work/publications/processmining-algomanage
As Celonis shows, this stuff is coming for all of us. I've dubbed this process "the shitty technology adoption curve": the terrible things we do to prisoners, asylum seekers and people in mental institutions today gets repackaged tomorrow for students, parolees, Uber drivers and blue-collar workers. Then it works its way up the privilege gradient, until we're all being turned into reverse-centaurs under the "digital whip" of a centaur boss:
https://pluralistic.net/2020/11/25/the-peoples-amazon/#clippys-revenge
In mediating between asshole bosses and the workers they destroy, these bossware technologies do more than automate: they also insulate. Thanks to bossware, your boss doesn't have to look you in the eye (or come within range of your fists) to check in on you every 60 seconds and tell you that you've taken 11 seconds too long on a task. I recently learned a useful term for this: an "accountability sink," as described by Dan Davies in his new book, The Unaccountability Machine, which is high on my (very long) list of books to read:
https://profilebooks.com/work/the-unaccountability-machine/
Support me this summer on the Clarion Write-A-Thon and help raise money for the Clarion Science Fiction and Fantasy Writers' Workshop!
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
https://pluralistic.net/2024/08/02/despotism-on-demand/#virtual-whips
Image: Cryteria (modified) https://commons.wikimedia.org/wiki/File:HAL9000.svg
CC BY 3.0 https://creativecommons.org/licenses/by/3.0/deed.en
#pluralistic#bossware#surveillance#microsoft#gig work#reverse centaurs#labor#Wolfie Christl#cracked labs#data at work#AlgorithmWatch#Arbeiterkammer#austria#call centers#retail#dystopianism#torment nexus#shitty technology adoption curve
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"Just weeks before the implosion of AllHere, an education technology company that had been showered with cash from venture capitalists and featured in glowing profiles by the business press, America’s second-largest school district was warned about problems with AllHere’s product.
As the eight-year-old startup rolled out Los Angeles Unified School District’s flashy new AI-driven chatbot — an animated sun named “Ed” that AllHere was hired to build for $6 million — a former company executive was sending emails to the district and others that Ed’s workings violated bedrock student data privacy principles.
Those emails were sent shortly before The 74 first reported last week that AllHere, with $12 million in investor capital, was in serious straits. A June 14 statement on the company’s website revealed a majority of its employees had been furloughed due to its “current financial position.” Company founder and CEO Joanna Smith-Griffin, a spokesperson for the Los Angeles district said, was no longer on the job.
Smith-Griffin and L.A. Superintendent Alberto Carvalho went on the road together this spring to unveil Ed at a series of high-profile ed tech conferences, with the schools chief dubbing it the nation’s first “personal assistant” for students and leaning hard into LAUSD’s place in the K-12 AI vanguard. He called Ed’s ability to know students “unprecedented in American public education” at the ASU+GSV conference in April.
Through an algorithm that analyzes troves of student information from multiple sources, the chatbot was designed to offer tailored responses to questions like “what grade does my child have in math?” The tool relies on vast amounts of students’ data, including their academic performance and special education accommodations, to function.
Meanwhile, Chris Whiteley, a former senior director of software engineering at AllHere who was laid off in April, had become a whistleblower. He told district officials, its independent inspector general’s office and state education officials that the tool processed student records in ways that likely ran afoul of L.A. Unified’s own data privacy rules and put sensitive information at risk of getting hacked. None of the agencies ever responded, Whiteley told The 74.
...
In order to provide individualized prompts on details like student attendance and demographics, the tool connects to several data sources, according to the contract, including Welligent, an online tool used to track students’ special education services. The document notes that Ed also interfaces with the Whole Child Integrated Data stored on Snowflake, a cloud storage company. Launched in 2019, the Whole Child platform serves as a central repository for LAUSD student data designed to streamline data analysis to help educators monitor students’ progress and personalize instruction.
Whiteley told officials the app included students’ personally identifiable information in all chatbot prompts, even in those where the data weren’t relevant. Prompts containing students’ personal information were also shared with other third-party companies unnecessarily, Whiteley alleges, and were processed on offshore servers. Seven out of eight Ed chatbot requests, he said, are sent to places like Japan, Sweden, the United Kingdom, France, Switzerland, Australia and Canada.
Taken together, he argued the company’s practices ran afoul of data minimization principles, a standard cybersecurity practice that maintains that apps should collect and process the least amount of personal information necessary to accomplish a specific task. Playing fast and loose with the data, he said, unnecessarily exposed students’ information to potential cyberattacks and data breaches and, in cases where the data were processed overseas, could subject it to foreign governments’ data access and surveillance rules.
Chatbot source code that Whiteley shared with The 74 outlines how prompts are processed on foreign servers by a Microsoft AI service that integrates with ChatGPT. The LAUSD chatbot is directed to serve as a “friendly, concise customer support agent” that replies “using simple language a third grader could understand.” When querying the simple prompt “Hello,” the chatbot provided the student’s grades, progress toward graduation and other personal information.
AllHere’s critical flaw, Whiteley said, is that senior executives “didn’t understand how to protect data.”
...
Earlier in the month, a second threat actor known as Satanic Cloud claimed it had access to tens of thousands of L.A. students’ sensitive information and had posted it for sale on Breach Forums for $1,000. In 2022, the district was victim to a massive ransomware attack that exposed reams of sensitive data, including thousands of students’ psychological evaluations, to the dark web.
With AllHere’s fate uncertain, Whiteley blasted the company’s leadership and protocols.
“Personally identifiable information should be considered acid in a company and you should only touch it if you have to because acid is dangerous,” he told The 74. “The errors that were made were so egregious around PII, you should not be in education if you don’t think PII is acid.”
Read the full article here:
https://www.the74million.org/article/whistleblower-l-a-schools-chatbot-misused-student-data-as-tech-co-crumbled/
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6 Tips to Boost Productivity for Business Leaders
Business leaders and successful entrepreneurs are renowned for their ability to achieve more in less time. They often seem naturally good at being productive and accomplishing their goals.
Besides discipline, what other measures can you take to boost productivity?
Some people hold themselves responsible by reading blogs and books for inspirational productivity quotes. Others log their work on productivity apps.
Regardless of your preferred motivation method, you will occasionally need productivity tips to move forward.
Let's explore some of the best tips to boost productivity for business leaders to help you on your entrepreneurial journey.
Read on.
The Importance of Productivity for Business Leaders
First, let's understand what productivity is and why it matters.
Being productive increases output and minimizes the time needed to complete a task. It involves striking a balance between the two to enhance performance.
Productivity is vital whether you're a beginner or an experienced entrepreneur.
Here's why it matters.
● Inspirational Leadership: As a business leader, maintaining high productivity sets a positive example for your team. It fosters a culture of high performance, which encourages your employees to adopt similar behaviors. Ultimately, this boosts your business' overall performance whether you’re managing a team or planning a corporate event.
● Informed Decision-Making: A productive leader can make informed decisions quickly. This keeps the business agile and reduces risks while exploiting opportunities.
● Efficient Goal Achievement: Your productivity will ensure the organization moves forward with purpose and direction. This will lead to sustained growth and long-lasting success.
Top 6 Tips to Boost Productivity for Business Leaders
Here are some productivity tips to help you accomplish things faster. If you’re looking for productivity tips for employees, then read this blog post by Attrock.
1. Prioritize & Delegate Tasks
Use a planner or a checklist, then prioritize your tasks based on urgency and importance.
This will help you focus on the most critical tasks and curb time wastage. You can aim for three priority tasks daily and not do anything else until you complete them.
This is especially beneficial for those who want to manage their time efficiently and increase productivity as a freelancer.
Being a productive leader also means recognizing when to delegate tasks and not do everything yourself.
Delegating tasks to people who are best suited for them helps boost productivity and tap into the specialized skills of your team members. It also frees your time and lets you concentrate on strategic initiatives and overall business growth.
Jeff Bezos, Amazon's founder, created a "two-pizza team" rule to ensure the appropriate delegation of tasks. The idea was to make small, autonomous teams that you could feed with two pizzas. The approach enabled the company to innovate rapidly and maintain high productivity across multiple projects.
Here's a video of Bezos explaining how the strategy impacted productivity and efficiency.
2. Leverage Technology & Automation
A productive business owner understands the value of leveraging technology. Using the right tools can help you optimize processes without sacrificing quality standards.
For example, you may use an ecommerce analytics software solution rather than manually following and analyzing the market. That means you can track your products' price and availability and monitor your competitors' promotional activities.
You may also need to learn to use a digital business card to improve your professional engagements and networking efficiency.
3. Encourage Transparent Communication
Effective communication is crucial for boosting productivity. So, ensure you create a work environment where transparent communication thrives.
A policy of openness and routine check-ins promotes the culture of sharing ideas and concerns. This helps prevent unforeseen circumstances by addressing issues before they escalate into significant concerns.
Besides helping address issues promptly, open communication fosters innovation and collaboration. It also saves time, minimizes misunderstandings, and keeps projects on track.
Satya Nadella, Microsoft's CEO, applies this strategy. He transformed the company's culture by encouraging transparent communication and a growth mindset.
In the following interview, Nadella speaks of encouraging employees to share feedback and ideas openly. This cultural shift resulted in enhanced innovation and collaboration.
Here's the interview.
4. Time Blocking
Time blocking is an effective productivity tactic embraced by many successful business leaders. It involves assigning specific blocks of time for different activities or tasks throughout your day.
You can reduce distractions and optimize your productivity by scheduling dedicated time slots for meetings, managing email, focusing on work, and engaging in personal activities. This technique helps prioritize tasks and manage time efficiently, ensuring that essential tasks receive the most attention.
Elon Musk applies this technique to manage his hectic schedule. He usually allocates five-minute slots to various tasks throughout the day. This strategy has significantly enhanced his productivity by enabling him to concentrate on one task at a time without interruptions.
Here's a video of Musk sharing how he applies time blocking to manage his time effectively.
5. Healthy Habits & Self-Care
Maintaining healthy habits and practicing self-care are crucial for sustaining high productivity levels. This includes regular exercise, a balanced diet, adequate sleep, and mindfulness practices.
These habits boost physical and mental health, improving focus, energy, and resilience. For example, you can include a morning workout, a nutritious breakfast, and meditation in your morning routine to start your day right.
The founder of the Huffington Post, Arianna Huffington, emphasizes the significance of sleep and self-care. She once collapsed from exhaustion, after which she changed her lifestyle and started prioritizing sleep. Besides improving her well-being, this shift boosted her creativity and productivity.
Here's a short talk of Arianna sharing the power of a good night's sleep. She highlights how this can enhance productivity, happiness, and more thoughtful decision-making.
6. Reflect & Evaluate
Regular self-reflection and evaluation help assess progress and identify areas for improvement. So set aside some time to review completed tasks, analyze outcomes, and adjust your approach. Reflect on successes and failures to learn and grow.
Bill Gates understands the value of this approach as he takes "Think Weeks" twice a year. He retreats to a quiet place where he reads and reflects on his life and work. This practice has been beneficial in generating new ideas, contributing significantly to his productivity and success.
Here's a short animated video about this strategy.
Key Takeaway
Productivity is essential for business leaders to make informed decisions, achieve organizational goals, and inspire their teams.
Adopt these productivity tactics and incorporate them into your life. You'll also need to learn to develop the right habits to unleash your potential as a productive entrepreneur.
Good luck!
Reena Aggarwal
Reena is Director of Operations and Sales at Attrock, a result-driven digital marketing company. With 10+ years of sales and operations experience in the field of e-commerce and digital marketing, she is quite an industry expert. She is a people person and considers the human resources as the most valuable asset of a company. In her free time, you would find her spending quality time with her brilliant, almost teenage daughter and watching her grow in this digital, fast-paced era.
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#productivity#Professional Productivity#business leaders#boost productivity#tools to boost productivity#tips to boost productivity#productivity tips#importance of productivity#inspirational leaders#informed decision making#goal achievement#increase productivity#jeff bezos#satya nadella#microsoft#amazon#time blocking#elon musk#manage schedule#manage time#healthy habits#self care#huffington post#arianna huffington#significance of sleep#self-care#prioritizing sleep#well-being#boost creativity#bill gates
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It is 10:39 PM. It is incredibly humid outside, amplifying the smells of cow manure by 1000x. While this condition is not ideal, the vapor-saturated air also brings out the delicious smell of our local chocolate factory and the sweet aroma of the apple orchard that everyone in my small central Pennsylvania town is welcome to enjoy. It is difficult to imagine that, in just 70 days, I will be moving away from the charming town I grew up in, where cows outnumber people, and the locals indulge in ‘garage parties’- the practice of setting up lawn chairs in your garage in the late evening, when the heat has finally subsided, and inviting everyone within a 5-mile radius to stop by and have a beer. In 2 months, I will be saying ‘goodbye’ to my part-time position at the local retirement home and moving to a quaint liberal arts college in New England. At first glance, the environments of these two places that I will call ‘home’ are completely different and incompatible. My home-town- extremely conservative with wide swaths of farmland and lovingly coined the “Amish capital of the world” , versus my college town- a very, very progressive, mountainous region with many cultural events and arts performances. They epitomize the difference between a “small-town” feel and a “college-town” feel. Hopefully, after being there for a few months, I will come to realize that they are not so different. And, if they are different, maybe that’s okay. My goals as I begin this blog are varied and many. First, I want to get better at writing. I have an extremely difficult time articulating my thoughts. I figure that making a coordinated effort to write might improve my skills, so I feel on-track when I begin my first semester of college. While I attempted to write in a google doc, I found I wasn’t able to hold myself accountable, and that perhaps posting on a public forum would be helpful. Next, my difficulty with articulating my thoughts, unfortunately, lead to a certain dependence on Chat GPT, undoubtedly making my writing worse that it had been before I discovered that God-forsaken app. Reason 3- I just got a new computer for college, and the keyboard is huge. I need to practice writing on a keyboard that is 1.5x wider than what I’m used to. Finally, I wanted to blog so I could share my life, give advice, get advice, and stay in touch with those at home who are interested. I know many bloggers have a certain “genre” that they stick to- they might comment on the news, spirituality, or they may even share recipes. Maybe one day I will think of a genre, but I think for now, I’ll just share about my life. Let’s start with today.
I woke up this morning at 5:15 so I could get to my 6:15 shift. Anxiety will likely be a topic I touch on quite frequently. The thought of dishing out grapefruit and prunes in the morning nearly sent me over the edge, and I couldn’t sleep. To be fair, I am a new employee- I started about 3 weeks ago. Each “number” on the schedule has different job duties, and I had never done those duties before… how was I supposed to know how many grapefruit sections to put into a dish???? It’s three. As expected, everything was just fine, although I accidentally interrupted a table while they were in the middle of praying. Sorry! I really love my job so far, and I can only hope that I keep enjoying it. When I got home, I was determined to read a good section my book, but I ended up napping. Trying to enjoy the little things that make me human. Listening to country music on the car ride home because something about the heat makes me crave a southern twang. Rushing up to my room right as I get home so I can turn on my AC and hope it cools down my room in time for bed. Sitting on the back porch with a cozy blanket, even though it is a bit too hot for that. Seeing the firefly’s twinkle in the backyard and pretending not to notice my neighbors moving around outside. Making plans with friends now that we are finally free. I am in love with life.
Today, my best friend gifted me this plush for my dorm room. His name is Apollo. ☀️
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Mastering E-Learning App Development: Features and Budget Unveiled (Brought to you by Scottsdale App Development Leaders, Net-Craft.com)
In today’s rapidly evolving learning landscape, e-learning apps are taking center stage. Here at Net-Craft.com, a leading force in Scottsdale App Development, we understand the growing demand for engaging and accessible learning experiences. This begs the question: what goes into mastering e-learning app development?
This blog post delves into the key features and budget considerations involved in crafting a successful e-learning app. Whether you’re a seasoned educator or a business seeking to onboard and train employees efficiently, this guide will equip you with the knowledge needed to navigate the e-learning app development journey.
Understanding User Needs: The Bedrock of Scottsdale App Development
As with any successful app, understanding your target audience’s needs is paramount. For e-learning apps, this means considering learner demographics, learning styles, and preferred content formats.
Here’s how top mobile app development in Scottsdale approaches user-centric design:
Identifying Learner Profiles: Is your target audience composed of visual learners who thrive on interactive elements, or auditory learners who benefit most from audio lectures? Tailoring content delivery to different learning styles is crucial for engagement.
Content Accessibility: Ensure your app caters to users with disabilities by incorporating features like closed captioning for videos, alternative text for images, and text-to-speech functionality.
Offline Accessibility: Allow users to download content and access it offline. This caters to those with limited internet access or who wish to learn on the go.
Essential Features for Your E-Learning App
Now, let’s explore the fundamental features that should be considered when working with a best app development agency in Scottsdale to create your e-learning app:
Content Management System (CMS): A user-friendly CMS allows you to easily upload and manage learning materials, including videos, images, and text documents.
Interactive Learning Elements: Gamification techniques, quizzes, and interactive activities can enhance engagement and make learning more enjoyable.
Progress Tracking and Assessments: Allow users to track their progress through courses and assess their learning with built-in quizzes and tests.
Personalized Learning Paths: Catering to individual learning styles can be achieved through personalized learning paths that recommend content based on user performance and preferences.
Push Notifications & Reminders: Remind users about upcoming lessons, deadlines, and new content through push notifications that encourage consistent engagement.
Social Learning Features: Foster a sense of community and interaction through discussion forums, collaborative tasks, and chat functionalities.
Budget Considerations for Your Scottsdale App Development Project
The cost of developing your e-learning app will depend on a variety of factors, including:
App Complexity: A simple, text-based app will require less development time and resources compared to one featuring rich multimedia content, animations, and interactive elements.
Platform Development: Will your app be native (developed specifically for iOS or Android) or cross-platform (developed to function on both platforms)? Native apps offer a more optimized user experience but may require separate development processes.
Development Team Expertise: The experience and skillset of your chosen Scottsdale App Development team will impact the overall cost.
Here’s a breakdown of some typical cost components:
Project planning and design: This includes user research, wireframing, and prototyping.
App development: The coding and programming needed to bring your app to life.
Integration of features: Adding features like push notifications or social learning will increase the complexity and cost.
Quality assurance and testing: Ensuring a bug-free and well-functioning app requires rigorous testing.
App store submission fees: There are fees associated with submitting your app to the Apple App Store and Google Play Store.
Net-Craft.com: Your Partner in E-Learning App Development Success
Net-Craft.com, a top mobile app development company in Scottsdale, understands the complexities of e-learning app development. We work closely with you to define your vision, understand your target audience, and create a budget that aligns with your goals.
Here’s how we can help you navigate through the process:
Experienced Team: Our team comprises seasoned developers skilled in crafting engaging and user-friendly e-learning apps.
Agile Development Methodology: We adopt a flexible Agile approach that allows for continuous feedback and adaptation throughout development.
Data-Driven Approach: By leveraging analytics, we’ll track user behavior and identify opportunities for improvement to optimize the learning experience.
E-Learning App Development: A Lucrative Investment
Developing an e-learning app represents a smart investment in the future of education and training. The benefits are numerous:
Increased Accessibility: E-learning apps provide a flexible and accessible learning format, allowing users to learn at their own pace and convenience.
Scalability and Cost-Effectiveness: E-learning apps can be easily scaled to accommodate a large number of learners, making them a cost-effective training solution for businesses and educational institutions.
Improved Learning Outcomes: Engaging and interactive e-learning experiences can lead to better knowledge retention and improved learning outcomes compared to traditional methods.
Enhanced Brand Image: For businesses, a well-designed e-learning app can showcase your commitment to employee development and innovation, strengthening your brand image.
Ready to Master E-Learning App Development with Net-Craft.com?
At Net-Craft.com, your trusted Scottsdale App Development partner, we’re passionate about helping you create a successful e-learning app that empowers learners and drives positive outcomes.
Contact us today for a free consultation and let’s discuss how we can transform your vision into a reality. Together, we can leverage the power of e-learning to make education and training more accessible, engaging, and effective.
Content Source https://www.net-craft.com/blog/2024/03/22/mastering-e-learning-app-development-features-and-budget-unveiled-brought-to-you-by-scottsdale-app-development-leaders-net-craft-com/
#E-Learning App Development#Scottsdale App Development#E-Learning App#Best App Development Agency in Scottsdale
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Generative AI, innovation, creativity & what the future might hold - CyberTalk
New Post has been published on https://thedigitalinsider.com/generative-ai-innovation-creativity-what-the-future-might-hold-cybertalk/
Generative AI, innovation, creativity & what the future might hold - CyberTalk
Stephen M. Walker II is CEO and Co-founder of Klu, an LLM App Platform. Prior to founding Klu, Stephen held product leadership roles Productboard, Amazon, and Capital One.
Are you excited about empowering organizations to leverage AI for innovative endeavors? So is Stephen M. Walker II, CEO and Co-Founder of the company Klu, whose cutting-edge LLM platform empowers users to customize generative AI systems in accordance with unique organizational needs, resulting in transformative opportunities and potential.
In this interview, Stephen not only discusses his innovative vertical SaaS platform, but also addresses artificial intelligence, generative AI, innovation, creativity and culture more broadly. Want to see where generative AI is headed? Get perspectives that can inform your viewpoint, and help you pave the way for a successful 2024. Stay current. Keep reading.
Please share a bit about the Klu story:
We started Klu after seeing how capable the early versions of OpenAI’s GPT-3 were when it came to common busy-work tasks related to HR and project management. We began building a vertical SaaS product, but needed tools to launch new AI-powered features, experiment with them, track changes, and optimize the functionality as new models became available. Today, Klu is actually our internal tools turned into an app platform for anyone building their own generative features.
What kinds of challenges can Klu help solve for users?
Building an AI-powered feature that connects to an API is pretty easy, but maintaining that over time and understanding what’s working for your users takes months of extra functionality to build out. We make it possible for our users to build their own version of ChatGPT, built on their internal documents or data, in minutes.
What is your vision for the company?
The founding insight that we have is that there’s a lot of busy work that happens in companies and software today. I believe that over the next few years, you will see each company form AI teams, responsible for the internal and external features that automate this busy work away.
I’ll give you a good example for managers: Today, if you’re a senior manager or director, you likely have two layers of employees. During performance management cycles, you have to read feedback for each employee and piece together their strengths and areas for improvement. What if, instead, you received a briefing for each employee with these already synthesized and direct quotes from their peers? Now think about all of the other tasks in business that take several hours and that most people dread. We are building the tools for every company to easily solve this and bring AI into their organization.
Please share a bit about the technology behind the product:
In many ways, Klu is not that different from most other modern digital products. We’re built on cloud providers, use open source frameworks like Nextjs for our app, and have a mix of Typescript and Python services. But with AI, what’s unique is the need to lower latency, manage vector data, and connect to different AI models for different tasks. We built on Supabase using Pgvector to build our own vector storage solution. We support all major LLM providers, but we partnered with Microsoft Azure to build a global network of embedding models (Ada) and generative models (GPT-4), and use Cloudflare edge workers to deliver the fastest experience.
What innovative features or approaches have you introduced to improve user experiences/address industry challenges?
One of the biggest challenges in building AI apps is managing changes to your LLM prompts over time. The smallest changes might break for some users or introduce new and problematic edge cases. We’ve created a system similar to Git in order to track version changes, and we use proprietary AI models to review the changes and alert our customers if they’re making breaking changes. This concept isn’t novel for traditional developers, but I believe we’re the first to bring these concepts to AI engineers.
How does Klu strive to keep LLMs secure?
Cyber security is paramount at Klu. From day one, we created our policies and system monitoring for SOC2 auditors. It’s crucial for us to be a trusted partner for our customers, but it’s also top of mind for many enterprise customers. We also have a data privacy agreement with Azure, which allows us to offer GDPR-compliant versions of the OpenAI models to our customers. And finally, we offer customers the ability to redact PII from prompts so that this data is never sent to third-party models.
Internally we have pentest hackathons to understand where things break and to proactively understand potential threats. We use classic tools like Metasploit and Nmap, but the most interesting results have been finding ways to mitigate unintentional denial of service attacks. We proactively test what happens when we hit endpoints with hundreds of parallel requests per second.
What are your perspectives on the future of LLMs (predictions for 2024)?
This (2024) will be the year for multi-modal frontier models. A frontier model is just a foundational model that is leading the state of the art for what is possible. OpenAI will roll out GPT-4 Vision API access later this year and we anticipate this exploding in usage next year, along with competitive offerings from other leading AI labs. If you want to preview what will be possible, ChatGPT Pro and Enterprise customers have access to this feature in the app today.
Early this year, I heard leaders worried about hallucinations, privacy, and cost. At Klu and across the LLM industry, we found solutions for this and we continue to see a trend of LLMs becoming cheaper and more capable each year. I always talk to our customers about not letting these stop your innovation today. Start small, and find the value you can bring to your customers. Find out if you have hallucination issues, and if you do, work on prompt engineering, retrieval, and fine-tuning with your data to reduce this. You can test these new innovations with engaged customers that are ok with beta features, but will greatly benefit from what you are offering them. Once you have found market fit, you have many options for improving privacy and reducing costs at scale – but I would not worry about that in the beginning, it’s premature optimization.
LLMs introduce a new capability into the product portfolio, but it’s also an additional system to manage, monitor, and secure. Unlike other software in your portfolio, LLMs are not deterministic, and this is a mindset shift for everyone. The most important thing for CSOs is to have a strategy for enabling their organization’s innovation. Just like any other software system, we are starting to see the equivalent of buffer exploits, and expect that these systems will need to be monitored and secured if connected to data that is more important than help documentation.
Your thoughts on LLMs, AI and creativity?
Personally, I’ve had so much fun with GenAI, including image, video, and audio models. I think the best way to think about this is that the models are better than the average person. For me, I’m below average at drawing or creating animations, but I’m above average when it comes to writing. This means I can have creative ideas for an image, the model will bring these to life in seconds, and I am very impressed. But for writing, I’m often frustrated with the boring ideas, although it helps me find blind spots in my overall narrative. The reason for this is that LLMs are just bundles of math finding the most probable answer to the prompt. Human creativity —from the arts, to business, to science— typically comes from the novel combinations of ideas, something that is very difficult for LLMs to do today. I believe the best way to think about this is that the employees who adopt AI will be more productive and creative— the LLM removes their potential weaknesses, and works like a sparring partner when brainstorming.
You and Sam Altman agree on the idea of rethinking the global economy. Say more?
Generative AI greatly changes worker productivity, including the full automation of many tasks that you would typically hire more people to handle as a business scales. The easiest way to think about this is to look at what tasks or jobs a company currently outsources to agencies or vendors, especially ones in developing nations where skill requirements and costs are lower. Over this coming decade you will see work that used to be outsourced to global labor markets move to AI and move under the supervision of employees at an organization’s HQ.
As the models improve, workers will become more productive, meaning that businesses will need fewer employees performing the same tasks. Solo entrepreneurs and small businesses have the most to gain from these technologies, as they will enable them to stay smaller and leaner for longer, while still growing revenue. For large, white-collar organizations, the idea of measuring management impact by the number of employees under a manager’s span of control will quickly become outdated.
While I remain optimistic about these changes and the new opportunities that generative AI will unlock, it does represent a large change to the global economy. Klu met with UK officials last week to discuss AI Safety and I believe the countries investing in education, immigration, and infrastructure policy today will be best suited to contend with these coming changes. This won’t happen overnight, but if we face these changes head on, we can help transition the economy smoothly.
Is there anything else that you would like to share with the CyberTalk.org audience?
Expect to see more security news regarding LLMs. These systems are like any other software and I anticipate both poorly built software and bad actors who want to exploit these systems. The two exploits that I track closely are very similar to buffer overflows. One enables an attacker to potentially bypass and hijack that prompt sent to an LLM, the other bypasses the model’s alignment tuning, which prevents it from answering questions like, “how can I build a bomb?” We’ve also seen projects like GPT4All leak API keys to give people free access to paid LLM APIs. These leaks typically come from the keys being stored in the front-end or local cache, which is a security risk completely unrelated to AI or LLMs.
#2024#ai#AI-powered#Amazon#animations#API#APIs#app#apps#Art#artificial#Artificial Intelligence#Arts#audio#automation#azure#Building#Business#cache#CEO#chatGPT#Cloud#cloud providers#cloudflare#Companies#Creative Ideas#creativity#cutting#cyber#cyber criminals
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GPS Employee Tracking App - ONEMONITAR
Monitor your team's location in real time with ONEMONITAR’s GPS employee tracking app. Perfect for field teams, this app ensures you always know where your employees are, improving security and productivity.
#GPS employee tracking app#Employee activity monitoring app#Employee productivity tracking app#Employee tracking app for Android#Remote employee tracking app#Real-time employee tracking app#Employee location tracking app#Employee tracking software for small business#Employee performance tracking app#Mobile employee tracking app#Best employee tracking app#Employee monitoring software
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Looking for the best performance management software, work management software, employee attendance app and daily task tracker & management software? Sign up with TrackHR now & get a free one month trial, TODAY
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The Power of Relationships in Facilities Management
Building relationships is essential for professional growth. Whether it be with co-workers, partners, or customers, establishing quality relationships makes our jobs easier while improving our organizational culture. But with more and more companies making the switch to hybrid work, fostering those relationships is now more important than ever. Below, we discuss the power of relationships in facilities management and illustrate how clear, concise communication paired with the use of technology can help organizations prepare for the unexpected.
Relationships Build Trust
No matter the size of the organization, a facilities manager is responsible for coordinating the many unique needs of the facility, the stakeholders, and often multiple vendors and partners. Each interaction creates opportunities to network and develop reliable connections. For organizations to function effectively and efficiently, facility managers need to foster relationships built on trust.
Communication is critical in building trust in an organization. When communication is clear and concise, systems run smoothly. This communication impacts not only facilities managers but also employees, customers, and ultimately revenue.
Trusted relationships also help you prepare for the unexpected. Teaming up with a quality partner means that no matter what happens or how your needs change, you’ll have added peace of mind knowing you’re covered.
Use Technology to Your Advantage
It’s no secret that the world looks different than it did a few years ago and those changes are evident in facilities management. From restaurants and retail to office buildings and factories, nearly every industry has undergone a drastic change in day-to-day operations with new safety mandates and public health protocols.
Traditional standards have been altered and require significantly more preparation for many organizations, causing interruptions in daily operations that are still felt today. The good news? Organizations are getting back on track with the use of enhanced technology.
With new technology solutions for facilities management, facility managers can more easily communicate with their teams, vendors, and partners–often within a single app. Improved technology provides efficiency and clarity through streamlined communication with your team and partners, allowing greater insight into the work, and quality in your projects.
Facilities management technologies like these can be an easy solution to help cut through the clutter, reduce downtime, and eliminate needless frustration. It helps easily regulate compliance, analyze insights of project details and performance, track time and resources, and ensure a consistent level of service and quality. All of which ultimately save time and money.
Choosing the Right Partner
At National Facilities Direct, relationships are key. We value relationships not only with our customers but also with our technicians and command center teams.
Our customer-centric environment means we’ll stop at nothing to ensure you and your company have the tools necessary to succeed. If you’re ready to have a facilities management partner you can trust, contact us today!
Visit Our Website - https://nationalfacilitiesdirect.com/
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The Power of Relationships in Facilities Management
Building relationships is essential for professional growth. Whether it be with co-workers, partners, or customers, establishing quality relationships makes our jobs easier while improving our organizational culture. But with more and more companies making the switch to hybrid work, fostering those relationships is now more important than ever. Below, we discuss the power of relationships in facilities management and illustrate how clear, concise communication paired with the use of technology can help organizations prepare for the unexpected.
Relationships Build Trust
No matter the size of the organization, a facilities manager is responsible for coordinating the many unique needs of the facility, the stakeholders, and often multiple vendors and partners. Each interaction creates opportunities to network and develop reliable connections. For organizations to function effectively and efficiently, facility managers need to foster relationships built on trust.
Communication is critical in building trust in an organization. When communication is clear and concise, systems run smoothly. This communication impacts not only facilities managers but also employees, customers, and ultimately revenue.
Trusted relationships also help you prepare for the unexpected. Teaming up with a quality partner means that no matter what happens or how your needs change, you’ll have added peace of mind knowing you’re covered.
Use Technology to Your Advantage
It’s no secret that the world looks different than it did a few years ago and those changes are evident in facilities management. From restaurants and retail to office buildings and factories, nearly every industry has undergone a drastic change in day-to-day operations with new safety mandates and public health protocols.
Traditional standards have been altered and require significantly more preparation for many organizations, causing interruptions in daily operations that are still felt today. The good news? Organizations are getting back on track with the use of enhanced technology.
With new technology solutions for facilities management, facility managers can more easily communicate with their teams, vendors, and partners–often within a single app. Improved technology provides efficiency and clarity through streamlined communication with your team and partners, allowing greater insight into the work, and quality in your projects.
Facilities management technologies like these can be an easy solution to help cut through the clutter, reduce downtime, and eliminate needless frustration. It helps easily regulate compliance, analyze insights of project details and performance, track time and resources, and ensure a consistent level of service and quality. All of which ultimately save time and money.
Choosing the Right Partner
At National Facilities Direct, relationships are key. We value relationships not only with our customers but also Communication, Relationship building with our technicians and command center teams.
Our customer-centric environment means we’ll stop at nothing to ensure you and your company have the tools necessary to succeed. If you’re ready to have a facilities management partner you can trust, contact us today!
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Launching Gainz Project! - Odata Solutions
The comprehensive solution to manage and execute multi-site projects which involve inventory, materials, equipment and labour.
We designed Gainz Project to symphonize and execute, from start to finish, new, retrofit, repair or remodel type scenarios for lighting, renovation, and diverse kinds of construction projects.
Architected as Cloud Native Application, Gainz Project can be accessed from the field or the back office using existing hardware. Intuitive and easy to use, Gainz Project will immediately get your team productive on your project tasks.
Compelling features to efficiently manage all your Project Management Operations
Gainz Project has all the components for you to successfully execute your project with Project Overview Dashboards, Kanban Board and Gantt Chart.
Invoice your customers promptly with the flexible project invoicing. Pay your vendors on schedule with integrated purchase invoice approval. Pay employees on time using integrated employee digital time sheet.
Activities and Tasks are configurable. Create Purchase Orders and Work Orders for Project Tasks. The Work Orders can be performed by in-house Technicians, or can be assigned to independent Contractors. Use our unique Unit of Work capability to define labour, equipment and materials required at task level. You can also assign skill-based resources to various tasks and track all owned and rental equipment in real time.
Our field app for technicians, digitizes and keeps track of the daily activities from clock-in, travel and task times at project locations. Task completion sign-off at location by customer or their authorized person, allows instant update of the task status. Take a picture and attach to task for additional Proof of Completion. Use our smart Call Back capability to continue the job on a different date by the same or another technician. This allows for a seamless audit of all the work done on a task on various dates by multiple technicians.
Keep a keen eye on the margin with change management using our Project Amendment and integrated Cost Accounting.
We invite you to connect with us to learn more about the exceptional capabilities of Gainz Project
Our other Software Solutions -
Gainz Retail - Omni-Channel Retail with E-Commerce
Gainz Service - Field Service Management
Gainz Worksite - Worksite Material Management
Gainz WorkClock - Time & Attendance and Payroll
Routier - TMS for Trucking, Courier and Intermodal
VelociTrak - Freight Ops & Fleet Telematics
InWaLog - Inventory, Logistics & Warehouse Commerce
Originally published on- https://www.odata.com/blog/announcing-gainz-project
#Inventory#Logistics & Warehouse Commerce#cloud erp#erp for small business#erp implementation#erp software#erpcompany#erpdevelopment#erpsolutions#sap erp#canada#erp#retail erp software
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Best Practices For Using Salesforce To Streamline Business Operations
Salesforce is one of the world's most popular and widely used CRM software platforms. It's also one of the most customizable, so you can use it to streamline your business operations. The tools available for Salesforce users include customer service, help desk analytics, automated business tasks with AI and Einstein technology (which predicts trends), marketing automation to generate leads, and more!
The Benefits of Using the World's Most Popular CRM Software
Salesforce is the world's most popular CRM software, and it's easy to see why. Salesforce has many features that make it an excellent choice for businesses of all sizes.
The software offers a wide range of customizable features that streamline your workflow and improve efficiency, giving you more time to focus on growing your business. The platform also has an active community of users who can help you learn how best to use Salesforce or answer any questions that may arise.
Understanding Customization, Apps, and Integration With Salesforce
1. Customization is the process of making changes to the Salesforce user interface. For example, you can customize your Salesforce account by adding custom fields or tabs to your home page and record pages.
2. Apps are add-ons that you can install to extend the functionality of Salesforce. There are many apps available in AppExchange, which is a marketplace where third-party developers sell their applications for use with Salesforce. For example, one app might allow users in your organization to create custom reports based on data stored within Salesforce; another might help you manage projects more effectively by integrating them into existing workflows and processes (e.g., sending emails when tasks are completed).
3. Integration is the process of connecting Salesforce with other software systems, such as ERP solutions or accounting tools, so that they can share information seamlessly without employees' manual intervention at either end.
Also read: Major Benefits Of Top Salesforce Consulting Partners
Salesforce Customer Service: Help Desk & Support Analytics
Salesforce is a great tool for customer service. With Salesforce, you can automate many of your support processes and track metrics that will help improve retention, satisfaction, and loyalty.
For example:
1. Create cases in seconds with built-in case management tools.
2. Build custom forms to capture specific data points like order details or upload documents right into the ticket history tab, so they're always at hand when needed later on down the line (or even if someone else needs access).
3. Use intelligent routing rules that automatically route tickets based on criteria such as product type or account status, so agents only see relevant information when responding to questions from customers who contact them via phone call/chat/email, etcetera ad infinitum!
Automating Your Business Tasks With Salesforce Einstein AI
Salesforce Einstein AI is a tool that can help you automate tasks. It's also powerful enough to handle complex processes and data to tackle even the most difficult or time-consuming work.
Einstein AI will save you time by automating repetitive tasks, such as updating records or creating reports. You can use it to perform routine activities like adding new contacts to your database, assigning leads based on criteria set by the marketing team, or sending out invoices when an order has been placed on your website--these are just a few examples!
Salesforce And Marketing Automation to Generate Leads
Marketing automation is a tool that allows you to automate tasks such as email campaigns and lead scoring. Marketing automation aims to generate leads for your business, but you can also use it in conjunction with Salesforce to streamline business operations.
Here are some best practices for using Salesforce and marketing automation together:
Use the built-in tools available through the Marketing Cloud Platform (MC) that integrates directly into Salesforce, such as Lead Management, Email Campaigns, and Social Media Marketing. These features allow you to manage all aspects of your lead generation efforts from within one platform rather than having multiple systems that work independently. You'll have access to real-time reporting data so that you always know what's going on with each campaign or prospect at any given time.
Also Read: The Top 5 Benefits Of Using Salesforce For Fintech Companies
Salesforce is an important tool for businesses everywhere.
Salesforce is one of the most important business tools. It can help businesses streamline their operations, automate tasks and track customer service issues.
Salesforce helps businesses automate tasks by providing a platform for managing data and automating processes. With Salesforce, you can create customized programs to your needs--and then share those programs with other users in your company so they can use them too!
For example, You could create a program that automatically sends an email notification when someone joins your mailing list or enters an order through your website (this would be called "automation"). You might also have another automation set up so that whenever someone updates their profile information on LinkedIn or Facebook (again, this would be called "automation"), it automatically updates their contact information within Salesforce!
Conclusion
It's time to get started with your Salesforce implementation! Salesforce is a powerful tool that can greatly benefit your business by streamlining operations and increasing productivity. However, to fully take advantage of its capabilities, it's important to follow best practices for using the platform. GetOnCRM's Solutions is a Salesforce silver consulting partner's expertise that can help you navigate Salesforce and make the most of its features to improve your business's efficiency and bottom line. By implementing the best practices outlined in this guide, you can ensure that your organization uses Salesforce to its full potential and reap the rewards of efficient and effective business operations.
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