#Cloud-based Contact Center Market

[vikaschauhanwriter]

Cloud-Based Contact Center Market Growth, Trends, Research Report and Forecast 2024-2032

[genshin-impact-updates]

Notice of Price & Display Adjustment in the U.S. for Certain Platforms

Dear Traveler,

In accordance with US market policies, we will be updating the price display of purchasing items related to game and cloud services on the official website's Top-Up Center and PC (including Genshin Impact · Cloud) in the United States on June 3, 2024 00:00 (UTC-4). The item purchase page for U.S. Travelers will then display the base price of the item, as well as the associated taxes and fees.

In the United States, tax collection regulations stipulate that consumers will be charged a certain percentage of sales tax on purchased items, depending on the state or region where you are located. If you would like more information about taxes and fees, please check your local tax regulations or consult your local tax authorities.

If you would like more help, you can contact Customer Service for assistance. The feedback method is as follows: You can send us feedback via the in-game Paimon Menu > Feedback > Send Feedback or contact our Customer Service via: genshin_payment@hoyoverse.com

[futureonlineonline]

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[mariacallous]

It was another busy week in security, complete with hacks, murders, prosecutions, and US congressional investigations. But first, here’s some news from the security desk at WIRED.

In spite of law enforcement’s crackdown on ransomware attacks in recent years, 2023 is set to be the second biggest year for ransomware revenue after 2021. Data from cryptocurrency tracing firm Chainalysis shows that in the first six months of 2023, victims have paid $449 million—nearly as much as the total payments in all of 2022. As the volume of attacks has spiked, ransomware groups have become more aggressive and reckless in their tactics.

Earlier this week, Microsoft revealed that a Chinese hacker group had accessed the cloud-based Outlook email systems of 25 organizations, including the US State Department. They employed a unique trick: using stolen cryptographic keys to generate authentication tokens, which gave them access to dozens of Microsoft customer accounts.

A man who played a major role in building the world’s first dark-web drug market has been sentenced to 20 years in federal prison. Roger Thomas Clark—also known as Variety Jones—will now likely spend much of the rest of his life incarcerated for helping to pioneer Silk Road, the anonymous, cryptocurrency-based model for online illegal sales of drugs.

And finally, we examined the rapid rise of real-time crime centers since the September 11, 2001 attacks. Across the US, more than 100 of these high-tech surveillance operations have popped up, leveraging CCTV, gunshot sensors, face recognition, and social media-monitoring to keep watch over cities. But at what cost?

That’s not all. Each week, we round up the security and privacy news we didn’t cover in depth ourselves. Click on the headlines to read the full stories, and stay safe out there.

Nude Videos of Kids From Hacked Hikvision Cameras Were Sold on Telegram

An explosive report from IPVM, a surveillance industry trade publication, found that child sexual abuse material sourced from hundreds of hacked Hikvision cameras is being sold on Telegram. The report states that hackers likely gained access to insecure Hikvision cameras by exploiting weak or known passwords, and then used the company’s mobile app to distribute access to the feeds.

IPVM found messages in Telegram channels that advertise access to the hacked cameras using terms like “cp” (child porn), “kids room,” “family room,” and “bedroom of a young girl” to entice potential buyers. Telegram has since taken down the channels, some of which had thousands of members.

Telegram has long been criticized for lax content moderation. In 2021, a nonprofit called the Coalition for a Safer Web sued Apple and demanded that the company remove Telegram from its App Store, citing the app’s failure to remove violent and extremist content.

Hikvision’s response was adversarial. “Hikvision knows nothing about these potential crimes,” the company said in a statement. “IPVM’s selfish decision to seek comment from us prior to alerting authorities is highly questionable and, in this instance, disgraceful.”

IPVM disputes this allegation and says it promptly contacted the FBI upon discovering the crimes.

Fitness App May Have Helped Track Murdered Russian

A murdered Russian submarine captain may have been tracked by his killer through the Strava fitness app. According to the BBC, the commander, Stanislav Rzhitsky, kept a public Strava profile that detailed his jogging routes—including one that took him through the park where he was killed early this week.

Privacy experts have been concerned about the dangers posed by social fitness apps like Strava for years. In 2018, for example, researchers exposed several secret US military installations using public data from soldiers tracking their fitness with the app.

While the killer’s motivations are currently unclear, Russian investigators say they arrested a man named Serhiy Denysenko, born in Ukraine, in connection with the murder. According to several Russian Telegram channels, Denysenko was the former head of the Ukrainian Karate Federation.

Ukrainian media reported that Rzhitsky commanded a Russian Kilo-class submarine that may have carried out a deadly missile attack on the Ukrainian city of Vinnytsia last year. Rhitsky’s personal information had previously been uploaded to the Ukrainian website Myrotvorets (Peacemaker), an unofficial database of people considered to be enemies of Ukraine, according to CNN.

Ukraine’s Defense Intelligence did not take responsibility for the commander’s death. “Obviously, he was eliminated by his own men for refusing to continue to carry out combat orders from his command regarding missile attacks on peaceful Ukrainian cities,” the agency wrote in a statement.

Tax Prep Sites Expose Data to Facebook and Google

A congressional investigation, led by US senator Elizabeth Warren, found that millions of Americans who file their taxes online with H&R Block, TaxSlayer, and TaxAct had financial information shared with Google and Facebook. The investigation was spurred by a 2022 report by The Markup that revealed how the three companies were transmitting sensitive data to Facebook through a tool called the Meta Pixel. The data was sent as taxpayers filed their taxes and contained personal information, including income and refund amounts.

Warren and six other lawmakers wrote to the US Justice Department this week, asking for criminal charges against the tax companies for breaking laws forbidding them from sharing their clients’ personal information. “The tax prep firms were shockingly careless with their treatment of taxpayer data,” the lawmakers wrote.

A third of the 80,000 most popular websites on the internet use the Meta Pixel, a 2020 investigation by The Markup found. Website operators include the pixel to measure clicks from their ads on Facebook’s platforms, but at the expense of their users’ privacy. Crisis Pregnancy Centers, Suicide Hotlines, and hospitals and have all been caught sending sensitive user data to Meta in the past few years.

The seven Democrats called on the US Internal Revenue Service to build its own free tax preparation software, though government services have also been caught using the Pixel to send data to Meta.

Nebraska Mom Pleads Guilty to Giving Abortion Pills to Her Teen Daughter

A Nebraska woman has pleaded guilty to criminal charges after helping her 17-year-old daughter with a medication abortion last year; key evidence against her included her Facebook messages. In mid-June of 2022, Nebraska police sent a warrant to Meta requesting private messages from the mother and daughter as part of an investigation into an illegal abortion, court documents show. The chats appear to show the mother instructing her daughter about how to take the pills. “Ya the 1 pill stops the hormones an rhen u gotta wait 24 HR 2 take the other,” reads one of her messages.

Since the US Supreme Court overturned Roe v. Wade in June 2022, experts have raised serious concerns about the variety of ways data will be weaponized by law enforcement who want to prosecute people seeking abortions. Because Facebook Messenger doesn’t default to end-to-end encryption (E2EE) the way messaging services like Signal, WhatsApp, and iMessage do, people are especially vulnerable to criminal investigations if they use the platform.

UK Prosecutors Say Teen Lapsus$ Member Was Behind Uber Hack

According to a recent report from Reuters, prosecutors told a London court that a teenager associated with the hacking group Lapsus$ was responsible for high-profile hacks of Uber and fintech company Revolut in September of last year. Arion Kurtaj, who is 18, faces 12 charges, including three counts of blackmail, two counts of fraud, and six charges under the UK’s Computer Misuse Act.

The Uber hack reportedly cost the company $3 million in damages. At the time, Uber said the hacker who took responsibility posted pornographic material to an internal information page alongside the message: “Fuck you wankers.”

Kurtaj, along with an unnamed 17-year-old, is also facing allegations of blackmailing BT Group, EE, and Nvidia. Prosecutors described the pair as “key players” in Lapsus$. Kurtaj has been deemed not fit to stand trial by medical professionals; the jury will decide whether he is responsible for the hacking incidents rather than guilty of them.

[mohdshoebupwork]

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calendar

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softphone xlite

WebRtc (call from browser)

VoIP Balance

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[informationcommunicationtechnolo]

Enterprise A2P SMS Market Size and Strategic Growth Analysis 2032

Enterprise A2P SMS Market Size was valued at USD 56.02 Billion in 2023 and is expected to reach USD 84.4 Billion by 2032, growing at a CAGR of 4.7% over the forecast period 2024-2032.

The Enterprise A2P SMS Market is rapidly gaining traction as businesses increasingly rely on application-to-person (A2P) messaging for customer engagement, authentication, and transactional communication. As mobile usage grows globally, enterprises across various industries—banking, healthcare, retail, travel, and more—are turning to A2P SMS as a reliable, direct, and effective communication tool.

The Enterprise A2P SMS Market is evolving in tandem with digital transformation, offering organizations a way to reach customers without the noise and unpredictability of email or app notifications. These SMS services are vital for time-sensitive alerts, two-factor authentication, appointment confirmations, marketing campaigns, and service updates, helping brands improve customer interaction and trust.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/2910 

Market Keyplayers:

Twilio Inc. (Twilio SMS API, Twilio Flex)

Sinch AB (Sinch SMS API, Sinch Verification)

Infobip Ltd. (Infobip SMS, Infobip Conversations)

Tata Communications (SMS Services, Mobility Platform)

Vonage (Vonage Messaging API, Vonage Contact Center)

MessageBird (MessageBird SMS API, Flow Builder)

CM.com (CM.com Messaging API, Mobile Service Cloud)

OpenMarket Inc. (Mobile Engagement Platform, Global SMS)

Monty Mobile (Bulk SMS, A2P Messaging Solutions)

Route Mobile Limited (Route Mobile A2P SMS, Route OTP)

Market Analysis

The Enterprise A2P SMS Market is driven by several key factors, including rising smartphone penetration, increased digital service adoption, and the growing need for real-time communication. Unlike person-to-person (P2P) messaging, A2P SMS offers enterprises a secure and efficient channel to deliver high-priority messages. It bypasses internet dependency, ensuring that messages are received even without data connectivity, which is especially valuable in developing markets or critical situations.

Furthermore, regulatory mandates around digital security and compliance are accelerating the demand for A2P SMS, particularly for sectors like banking and healthcare. Enterprises are prioritizing SMS for multi-factor authentication (MFA) and secure transactions. Simultaneously, marketing teams are leveraging the high open rate of SMS—often above 90%—to launch targeted promotional campaigns and service notifications that reach users instantly.

Scope and Applications

The scope of the Enterprise A2P SMS Market spans a wide range of use cases. Key applications include customer relationship management (CRM), promotional campaigns, authentication services, notifications, alerts, and reminders. These are leveraged across various industry verticals:

Banking and Financial Services: For OTPs, fraud alerts, and transaction confirmations

Retail and eCommerce: For order updates, offers, and loyalty programs

Healthcare: For appointment reminders, prescriptions, and health tips

Travel and Hospitality: For booking confirmations, check-in alerts, and itinerary changes

Government and Public Services: For emergency alerts and citizen engagement

Cloud-based platforms and APIs have made integration of A2P SMS services easier for businesses of all sizes. The scope is expanding further with innovations like SMS bots and AI-powered personalization, enhancing the overall customer experience.

Enquiry of This Report: https://www.snsinsider.com/enquiry/2910 

Market Segmentation:

By Application

Pushed Content Services

Customer Relationship Management Services

Promotion and Marketing

Interactive Services

Others

By Deployment

Cloud

On-premises  

By End User

BFSI

Retail and E-commerce

Travel and Hospitality

Healthcare

Media and Entertainment

Market Forecast

The future outlook for the Enterprise A2P SMS Market remains strong. Businesses are expected to continue investing in reliable and scalable messaging platforms to enhance real-time communication. While competition from messaging apps exists, SMS retains a unique edge due to its universality and independence from internet services.

Geographically, emerging markets in Asia-Pacific, Latin America, and Africa present significant growth opportunities, thanks to large mobile subscriber bases and increasing mobile commerce activities. Developed regions such as North America and Europe will continue to focus on advanced use cases involving AI, automation, and regulatory-compliant messaging.

Service providers are expected to innovate around delivery speed, analytics, personalization, and fraud prevention to meet rising enterprise expectations. Additionally, the shift toward CPaaS (Communication Platform as a Service) models is expected to further streamline SMS delivery as part of integrated customer communication strategies.

Key Trends

Several trends are shaping the current and future state of the Enterprise A2P SMS Market:

AI and Automation: Enterprises are using AI for message timing, content optimization, and customer segmentation.

Omnichannel Integration: SMS is increasingly part of broader engagement platforms that also include email, push notifications, and chatbots.

Rich Communication Services (RCS): Though still in early adoption stages, RCS is emerging as a richer alternative to SMS, offering multimedia content and interactivity.

Increased Regulation: Compliance with privacy laws such as GDPR and regulations around SMS spam prevention are influencing how businesses manage and deliver SMS communications.

Fraud Prevention: Secure A2P channels with sender verification and message encryption are being prioritized to reduce SMS phishing (smishing) attacks.

Future Prospects

Looking ahead, the Enterprise A2P SMS Market is expected to evolve with new technologies and increased enterprise demand for real-time, personal, and secure customer communications. With the proliferation of smart devices and digital ecosystems, A2P messaging will remain a key part of the customer journey, from awareness to post-sale engagement.

Partnerships between telecom providers, cloud vendors, and enterprise software firms are likely to grow, enhancing the scalability and reliability of SMS solutions. Furthermore, emerging markets will play a pivotal role in driving global market expansion, while innovation in analytics and campaign management will enhance ROI and performance tracking for enterprises.

Access Complete Report: https://www.snsinsider.com/reports/enterprise-a2p-sms-market-2910 

Conclusion

In conclusion, the Enterprise A2P SMS Market continues to be a cornerstone of enterprise communication strategies. Its unmatched reach, reliability, and simplicity make it a preferred tool for mission-critical messaging and personalized customer engagement. As digital transformation accelerates across sectors, A2P SMS is poised to remain a trusted channel for businesses seeking to deliver impactful, real-time communication experiences to their customers.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

[delvens1]

Cloud Service Delivery Platform Market Offering New Industry Trends, Growing Opportunities and Innovations by 2030

Cloud Service Delivery Platform MarketGrowth Trend & Forecast with latest research study released by Delvens evaluating the market risk side analysis, highlighting opportunities, and leveraging strategic and tactical decision-making support. The report provides information on market trends and development, growth drivers, technologies, and the changing investment structure of the Global market, the global Cloud Service Delivery Platform market size is projected to reach USD 950 billion at a CAGR of 16.5% from USD 446 billion in 2021 during the forecast period to 2030.

Get Free Sample Report: https://www.delvens.com/get-free-sample/cloud-service-delivery-platform-market

A Cloud Service Delivery Platform or SDP is a complete set which includes various delivery service architecture specially designed for the customer. The three basic and common cloud service models are Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS). Out of there the SaaS or the software as service is the best model since it’s easy to use and user friendly.

With an increasing demand for cloud-based business along with the surged work from home conditions due to the pandemic along with the recent need for contingency plan and disaster recovery are some of the factors that have supported long-term expansion for Cloud Service Delivery Platform Market.

Regional Analysis

Asia Pacific is expected to be the largest market during the forecast period. With the targets of achieving greater business agility along with the satisfactory customer base has led to the expansion of the market in the region.

Recent Developments

AWS has announced the opening of its new data centers in New Zealand by the end of 2024.

AWS launched its second full region in Japan with an idea of expansion to its previously existing local region. AWS regions include Availability Zones (AZ).

Top Key Players:

Microsoft

AWS

Salesforce

Oracle

SAP

Google

Workday

Adobe

IBM and More

Cloud Service Delivery Platform Market is segmented into Service Models, IaaS, PaaS, SaaS, Deployment Mode, Organization Size, Verticals and geography.

On the basis of Service Model

Infrastructure as a Service (IaaS)

Platform as a Service (PaaS)

Software as a service (SaaS)

On the basis of IaaS

Primary Storage

Disaster Recovery and Backup

Archiving

Compute

On the basis of PaaS

Application Development and Platforms

Application Testing and Quality

Analytics and Reporting

Integration and Orchestration

Data Management

Access Full Report: https://www.delvens.com/report/cloud-service-delivery-platform-market

In addition to the market data for Cloud Service Delivery Platform Market, Delvens offers client-centric report and customized according to the company’s specific demand and requirement.

More Related Reports:

Connected Car Market

Connected Motorcycle Market

About Us:

Delvens is a strategic advisory and consulting company headquartered in New Delhi, India. The company holds expertise in providing syndicated research reports, customized research reports and consulting services. Delvens qualitative and quantitative data is highly utilized by each level from niche to major markets, serving more than 1K prominent companies by assuring to provide the information on country, regional and global business environment. We have a database for more than 45 industries in more than 115+ major countries globally.

Delvens database assists the clients by providing in-depth information in crucial business decisions. Delvens offers significant facts and figures across various industries namely Healthcare, IT & Telecom, Chemicals & Materials, Semiconductor & Electronics, Energy, Pharmaceutical, Consumer Goods & Services, Food & Beverages. Our company provides an exhaustive and comprehensive understanding of the business environment.

Contact us:

Unit No. 01, 3rd Floor, Plot No. 56, Block B

Sector 2 Noida, Near Noida Sector 15 Metro Station 201301, IN

+44 20 3290 6466

+0120- 4903958

sales@delvens.com

[differenttimemachinecrusade]

Customer Experience Analytics Market Report 2032: Size, Share, Scope, Analysis, and Growth Overview

The Customer Experience Analytics Market was valued at USD 12.43 billion in 2023 and is expected to reach USD 42.29 billion by 2032, growing at a CAGR of 14.61% over the forecast period 2024-2032.

customer experience (CX) as a key differentiator, leading to a surge in demand for customer experience analytics. These analytics tools help organizations gather, interpret, and act upon customer data to enhance satisfaction, retention, and overall engagement. As companies embrace digital transformation, the ability to capture insights across multiple customer touchpoints—from social media and mobile apps to contact centers and websites—has become essential for gaining a competitive edge.

Customer Experience Analytics Market Size, Share, Scope, Analysis, Forecast, Growth, and Industry Report 2032 reveals that the market is experiencing robust growth due to the rising need for personalized customer interactions, real-time feedback systems, and performance measurement tools. Organizations across industries, including retail, banking, healthcare, telecom, and e-commerce, are turning to advanced analytics platforms powered by AI, machine learning, and natural language processing to better understand customer sentiment, preferences, and behaviors.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/5507 

Market Keyplayers:

Alteryx (Alteryx Designer, Alteryx Server)

SAS (SAS Viya, SAS Customer Intelligence)

Qlik (Qlik Sense, QlikView)

Splunk (Splunk Enterprise, Splunk Cloud)

Teradata (Teradata Vantage, Teradata IntelliCloud)

MicroStrategy (MicroStrategy Analytics, MicroStrategy Cloud)

Domo (Domo Business Cloud, Domo Data Science)

Sisense (Sisense Fusion, Sisense for Cloud Data Teams)

ThoughtSpot (ThoughtSpot Analytics, ThoughtSpot Cloud)

Tableau (Tableau Desktop, Tableau Server)

Microsoft Power BI (Power BI Desktop, Power BI Pro)

Salesforce (Salesforce Service Cloud, Salesforce Marketing Cloud)

Zendesk (Zendesk Support, Zendesk Chat)

HubSpot (HubSpot Service Hub, HubSpot Marketing Hub)

Freshworks (Freshdesk, Freshchat)

Zoho (Zoho Analytics, Zoho CRM)

Oracle (Oracle CX Cloud, Oracle Service Cloud)

Adobe (Adobe Experience Cloud, Adobe Analytics)

IBM (IBM Watson Analytics, IBM Customer Experience Analytics)

SAP (SAP Customer Experience, SAP Analytics Cloud)

Trends

Several trends are shaping the customer experience analytics market, reflecting a broader shift toward digital-first engagement and intelligent automation.

AI and Machine Learning Integration: The use of AI-powered analytics is becoming mainstream, enabling predictive modeling, customer segmentation, and automated insights that help businesses tailor experiences to individual users.

Omnichannel Experience Monitoring: Companies are moving toward a unified view of customer interactions across channels. Tools that consolidate data from email, chat, phone calls, and in-person interactions into a single dashboard are gaining traction.

Sentiment and Emotion Analysis: Advanced text and speech analytics can now detect not just what customers say, but how they feel, giving brands deeper insights into emotional drivers behind customer behavior.

Cloud-Based Solutions: The adoption of cloud-based platforms is rising due to their scalability, lower operational costs, and ability to deliver insights in real-time. This has become particularly important in remote and hybrid work environments.

Data Privacy and Compliance: With global regulations such as GDPR and CCPA, analytics platforms are focusing on privacy-first designs that ensure data is collected and used responsibly, building trust with customers.

Enquiry of This Report: https://www.snsinsider.com/enquiry/5507 

Market Segmentation:

By Touch Point

Company Website

Branch

Call Center

Web

By Solution

Data Management

Social Media Analytical Tools

Voice Of Customer

Web Analytical Tools

Dashboard & Reporting

By Industry Vertical

BFSI

Healthcare

Manufacturing

IT Communication Service Provider

Travel & Hospitality

Market Analysis

North America currently holds the largest market share due to its early adoption of advanced digital technologies and a strong presence of leading analytics solution providers. Europe and Asia-Pacific are also witnessing significant growth, driven by increasing digital penetration, rising customer expectations, and expanding e-commerce sectors.

Key players in the market are focusing on strategic partnerships, acquisitions, and product innovations to enhance their analytics capabilities. Investments in AI and big data infrastructure are enabling companies to scale their analytics functions and improve decision-making. The market is highly competitive, with companies like Adobe, Salesforce, IBM, Oracle, and NICE Ltd. playing dominant roles by offering comprehensive CX analytics suites.

Despite the strong growth trajectory, challenges such as data integration complexities, skills shortages, and the need for real-time analysis across large data volumes remain. However, organizations are increasingly overcoming these hurdles through automation, cloud infrastructure, and vendor support.

Future Prospects

The future of the customer experience analytics market looks promising, with ongoing advancements in technology expected to unlock even deeper customer insights.

Hyper-Personalization at Scale: As analytics tools become more sophisticated, businesses will be able to deliver hyper-personalized experiences across customer journeys, significantly improving engagement and conversion rates.

Real-Time Decision Engines: Integration with CRM and marketing automation platforms will allow for on-the-fly adjustments to customer interactions based on evolving behavior and context.

Voice of the Customer (VoC) Expansion: VoC programs will evolve with more emphasis on integrating structured and unstructured data, providing a holistic view of customer sentiment across all touchpoints.

Self-Service and Democratization of Analytics: As platforms become more user-friendly, non-technical teams like marketing, customer service, and product development will be able to access and act on analytics insights directly, speeding up the response cycle.

Growing Use of Predictive and Prescriptive Analytics: Moving beyond descriptive metrics, companies will increasingly rely on analytics tools that not only tell them what happened and why, but also what to do next.

Access Complete Report: https://www.snsinsider.com/reports/customer-experience-analytics-market-5507 

Conclusion

The customer experience analytics market is entering a new phase of innovation and adoption, driven by the need for data-driven decision-making and elevated customer expectations. As businesses continue to prioritize customer-centric strategies, investment in advanced analytics solutions will be critical to delivering personalized, meaningful, and seamless experiences.

With the integration of AI, cloud computing, and real-time data processing, the market is set to evolve rapidly over the next decade. Companies that embrace these tools and align them with their broader CX goals will not only enhance customer loyalty but also unlock substantial business value in an increasingly competitive digital landscape.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

[jammichia]

Reinventing the Wheel: How Generative AI Is Automating the Automotive Industry

The automotive industry is no stranger to innovation. From assembly line robotics to electric vehicles, technology has always fueled its evolution. But today, generative AI is adding a whole new gear to how automakers run their operations—not just on the factory floor, but across departments like marketing, customer service, design, and logistics.

Generative AI isn’t just about creating content. It’s about augmenting decision-making, automating processes, and delivering insights that save time, cut costs, and elevate customer experiences. In an industry driven by precision and performance, this new wave of AI is accelerating the shift toward smarter business operations.

Top Ways Generative AI Is Shaping Key Industries

Product Design & Prototyping: Generative AI tools can create 3D concepts, simulate performance, and optimize vehicle designs based on customer feedback or environmental data—cutting months from the R&D timeline.

Predictive Maintenance & Diagnostics: AI-generated reports from sensor data help identify issues before they happen, allowing manufacturers to offer proactive service.

Customer Support Automation: Virtual assistants and AI-powered chatbots help dealerships and service centers manage queries, book appointments, and even guide customers through feature tutorials.

Marketing Personalization: AI tools generate tailored campaigns for different customer segments, improving engagement and brand loyalty.

Supply Chain Optimization: Generative models forecast demand, adjust inventory in real-time, and suggest alternative sourcing—reducing delays and costs.

The future of the automotive business is not just electric—it's intelligent. By embracing AI-powered business automation, automakers can navigate complexity with speed and precision, and most importantly, stay ahead in a rapidly shifting market.

About Us

AI Technology Insights (AITin) is the fastest-growing global community of thought leaders, influencers, and researchers specializing in AI, Big Data, Analytics, Robotics, Cloud Computing, and related technologies. Through its AI and Machine Learning authority platform, AITin offers valuable insights from industry executives and pioneers who share their journeys, expertise, success stories, and strategies for building profitable, forward-thinking businesses.

Contact Us+1 (845) 347-8894

Email Address​

sales@intentamplify.com

[rainyducktiger]

Data Center Liquid Cooling Market Regional and Global Industry Insights to 2033

Introduction

The exponential growth of data centers globally, driven by the surge in cloud computing, artificial intelligence (AI), big data, and high-performance computing (HPC), has brought thermal management to the forefront of infrastructure design. Traditional air-based cooling systems are increasingly proving inadequate in terms of efficiency and scalability. This has led to the rapid adoption of liquid cooling solutions, which offer higher thermal performance and energy efficiency. The data center liquid cooling market is poised for significant growth through 2032, fueled by the increasing density of IT equipment and a global push for sustainable and energy-efficient data centers.

Market Overview

The global data center liquid cooling market is expected to witness a compound annual growth rate (CAGR) of over 20% from 2023 to 2032. Valued at approximately USD 2.5 billion in 2022, the market is forecasted to surpass USD 12 billion by 2032, according to industry estimates. North America leads the market, followed closely by Europe and Asia-Pacific.

Key drivers include:

Growing need for high-performance computing in AI and ML workloads.

Increase in data center construction across hyperscale, edge, and colocation segments.

Environmental regulations promoting energy efficiency and sustainability.

Download a Free Sample Report:-https://tinyurl.com/34z8dxuk

Market Segmentation

By Type of Cooling

Direct-to-Chip (D2C) Cooling In D2C systems, liquid coolant flows through pipes in direct contact with the chip or processor. These systems are highly effective in cooling high-density servers and are gaining traction in HPC and AI applications.

Immersion Cooling This method involves submerging entire servers in dielectric coolant fluid. Immersion cooling offers superior thermal management and reduced operational noise. It's increasingly used in crypto mining and AI/ML workloads.

Rear Door Heat Exchangers These solutions replace traditional server cabinet doors with heat exchangers that transfer heat from air to liquid. This hybrid approach is popular among data centers looking to enhance existing air cooling systems.

By Component

Coolants (Dielectric fluids, water, glycol, refrigerants)

Pumps

Heat Exchangers

Plumbing systems

Cooling Distribution Units (CDUs)

By Data Center Type

Hyperscale Data Centers

Enterprise Data Centers

Colocation Data Centers

Edge Data Centers

By Application

High-Performance Computing

Artificial Intelligence & Machine Learning

Cryptocurrency Mining

Cloud Service Providers

Banking, Financial Services, and Insurance (BFSI)

Key Market Trends

1. Rising Power Densities

Modern servers used for AI and HPC workloads often exceed power densities of 30 kW per rack, making traditional air cooling impractical. Liquid cooling efficiently handles heat loads upwards of 100 kW per rack, prompting widespread adoption.

2. Sustainability and ESG Goals

With energy consumption by data centers accounting for nearly 1% of global electricity use, companies are under pressure to reduce their carbon footprint. Liquid cooling systems reduce Power Usage Effectiveness (PUE), water usage, and total energy costs, aligning with environmental goals.

3. Edge Computing Growth

The rise of 5G and IoT technologies necessitates edge data centers, which are often space-constrained and located in harsh environments. Liquid cooling is ideal in such scenarios due to its silent operation and compact form factor.

4. Innovation in Coolant Technologies

Companies are investing in advanced non-conductive and biodegradable dielectric fluids. These innovations enhance performance while reducing environmental impact and regulatory compliance costs.

5. Strategic Partnerships and Investments

Major tech players like Google, Microsoft, and Amazon are investing heavily in liquid cooling R&D. Partnerships between data center operators and liquid cooling vendors are accelerating product development and commercialization.

Competitive Landscape

Key Players

Vertiv Group Corp.

Schneider Electric SE

LiquidStack

Submer

Iceotope Technologies

GRC (Green Revolution Cooling)

Asetek

Midas Green Technologies

These companies are focused on product innovation, strategic acquisitions, and expanding into emerging markets to gain a competitive edge.

Recent Developments

In 2023, Microsoft expanded its partnership with LiquidStack to deploy immersion cooling in Azure data centers.

Google announced plans to test immersion cooling in its data centers to improve energy efficiency.

Intel unveiled its open IP immersion cooling design to promote standardized adoption across the industry.

Regional Insights

North America

Dominates the market due to high demand from hyperscale cloud providers and advanced R&D capabilities. The U.S. government's energy regulations also promote adoption of energy-efficient systems.

Europe

Adoption is fueled by strict carbon emission regulations and sustainability initiatives. Countries like Germany, the UK, and the Netherlands are leading the charge.

Asia-Pacific

The fastest-growing region, driven by increasing digitization, rapid cloud adoption, and government-led smart city initiatives. China and India are key markets due to massive data center expansions.

Challenges and Restraints

High Initial Investment: Liquid cooling systems have higher upfront costs compared to traditional air cooling, which can deter smaller operators.

Maintenance Complexity: Requires specialized maintenance and training.

Market Fragmentation: Lack of standardization in liquid cooling solutions can slow down interoperability and integration.

Future Outlook (2024–2032)

The next decade will see mainstream adoption of liquid cooling, especially among hyperscale data centers and AI-focused operations. Regulatory support, combined with a clear ROI on energy savings, will drive adoption across all regions.

Key predictions:

Over 30% of new data centers will incorporate liquid cooling technologies by 2030.

Hybrid cooling systems combining air and liquid methods will bridge the transition period.

Liquid cooling-as-a-service (LCaaS) will emerge, especially for edge deployments and SMEs.

Conclusion

The data center liquid cooling market is at a pivotal point in its growth trajectory. As workloads become more compute-intensive and sustainability becomes non-negotiable, liquid cooling is emerging not just as an alternative—but as a necessity. Stakeholders across the ecosystem, from operators to manufacturers and service providers, are recognizing the benefits in cost, performance, and environmental impact. The next decade will witness liquid cooling go from niche to norm, fundamentally transforming how data centers are designed and operated.

Read Full Report:-https://www.uniprismmarketresearch.com/verticals/chemicals-materials/data-center-liquid-cooling.html

[vikaschauhanwriter]

https://lockabee.com/read-blog/94524_cloud-based-contact-center-market-share-trends-research-report-and-forecast-2024.html

Cloud-Based Contact Center Market Share, Trends, Research Report and Forecast 2024-2032

[vijay34]

Thermal Interface Materials Market Growth: Key Drivers, Challenges, and Opportunities

Rising Demand for High-Performance Electronics and Electric Vehicles Fuels Growth in the Thermal Interface Materials Market.

The Thermal Interface Materials Market size was valued at USD 3.71 billion in 2023 and is expected to reach USD 9.49 billion by 2032, with a growing at CAGR of 11.02% over the forecast period 2024-2032.

The Thermal Interface Materials (TIM) Market is witnessing strong growth due to the rising demand for efficient heat dissipation solutions in electronics, automotive, telecommunications, and industrial applications. Thermal interface materials enhance thermal conductivity and heat management in various devices, ensuring higher performance, durability, and reliability. As industries push for miniaturization, higher power densities, and improved energy efficiency, the demand for advanced TIMs continues to surge.

Key Players in the Thermal Interface Materials Market

3M (Thermal pads, Thermal adhesives)

Henkel AG & Co. KGaA (Bergquist gap fillers, Thermal tapes)

Indium Corporation (Thermal paste, Thermal fluxes)

Fujipoly (Gap filler pads, Thermal tapes)

The Dow Chemical Company (Thermal gap filler, Phase change materials)

Honeywell International Inc. (Thermal insulators, Thermal gap fillers)

Sibelco (Thermal greases, Phase change materials)

Momentive Performance Materials Inc. (Thermal pastes, Silicone-based gap fillers)

Laird Technologies, Inc. (Thermal pads, Thermal gap fillers)

Parker Hannifin Corp (Thermal gap fillers, Thermal tapes)

Future Scope of the Market

The Thermal Interface Materials Market is expected to grow significantly due to:

Increasing demand for high-performance computing devices and data centers.

Expansion of the electric vehicle (EV) and automotive electronics sector.

Rising adoption of 5G technology and advanced telecommunications infrastructure.

Technological advancements in nanotechnology-based TIMs for superior thermal management.

Growing application in renewable energy systems such as solar panels and wind turbines.

Emerging Trends in the Thermal Interface Materials Market

The TIM market is evolving with advancements in high-performance, non-silicone, and ultra-thin materials to improve thermal conductivity and efficiency. The increasing demand for AI-driven data centers, gaming laptops, and electric vehicles (EVs) is accelerating the adoption of graphene-based, phase-change, and liquid metal TIMs. Additionally, sustainable and eco-friendly thermal materials are gaining traction as industries focus on reducing environmental impact. With 5G networks expanding and autonomous vehicles advancing, next-generation TIMs with higher heat dissipation capabilities will become essential for maintaining device longevity and performance stability.

Key Points:

Rising demand for high-performance electronics, AI processors, and cloud computing.

Growth in the electric vehicle and autonomous vehicle industry.

Technological advancements in nanomaterials and liquid metal-based TIMs.

Increasing focus on sustainable, eco-friendly, and recyclable thermal materials.

Expansion of the 5G and telecommunications industry fueling TIM applications.

Conclusion

The Thermal Interface Materials Market is poised for substantial growth as industries prioritize efficient heat dissipation for high-performance electronics. With technological innovations, increased adoption of electric vehicles, and the rise of AI-powered computing, the demand for advanced TIMs will continue to rise. As the market evolves, nanotechnology, sustainability, and high-thermal-conductivity materials will drive the future of thermal management solutions.

Read Full Report: https://www.snsinsider.com/reports/thermal-interface-materials-market-1525    

Contact Us:

Jagney Dave — Vice President of Client Engagement

Phone: +1–315 636 4242 (US) | +44- 20 3290 5010 (UK)

[jamesmitchia]

Beyond Words: Unveiling the True ROI of Intelligent Document Processing (IDP)

Across industries—from manufacturing to insurance—businesses are under pressure to streamline operations, enhance customer experiences, and boost employee productivity, all while keeping costs in check. Intelligent Document Processing (IDP) is transforming how organizations handle documents by leveraging AI to automate data extraction and processing. But with any new technology, the big question remains: Is it worth the investment?

The Growing Importance of IDP

Traditional document handling is often plagued by delays, errors, and inefficiencies that frustrate employees and slow down critical business functions. IDP eliminates these bottlenecks by using AI to classify, extract, and validate information with speed and accuracy. Despite its advantages, some enterprises remain hesitant, uncertain about the true return on investment (ROI).

A structured approach to evaluating IDP’s financial and operational impact can help decision-makers build a solid business case for adoption. Understanding both the direct cost savings and broader benefits—like improved compliance, reduced risk, and enhanced decision-making—is key.

Measuring IDP’s ROI: A Data-Driven Approach

To bridge this knowledge gap, experts have developed a comprehensive framework that outlines key cost and benefit categories associated with IDP adoption. This approach enables businesses to estimate potential ROI through real-world applications, such as:

Invoice Processing – Faster, more accurate processing that reduces manual effort.

Insurance Claims Handling – Quicker claim settlements with fewer errors.

Customer Onboarding – Smoother, automated workflows that enhance user experience.

For organizations looking to maximize their IDP investments, understanding market trends and success factors is essential. Explore the latest insights and a proven ROI assessment framework to see how businesses are leveraging IDP for measurable gains.

About Us

IntentTech Insights™: Your Tech World Navigator

Uncharted waters demand a seasoned guide. We excel in providing intent-based technology intelligence to navigate complex technology landscapes, such as IT, cybersecurity, data storage and networks, SaaS, Cloud, Edge, IoT, AI, HR technologies, Contact Center software, Fintech, Martech, and 150+ other domains.

IntentTech Insights™ is your compass through the ever-evolving tech landscape. We are more than just a publication; we are your strategic partner in navigating the complexities of the digital world.

Our mission is to deliver unparalleled insights and actionable intelligence to tech professionals and enthusiasts alike. We delve deep into the latest trends, technologies, and innovations, providing comprehensive coverage that goes beyond surface-level reporting.

[zenith-cloud]

Achieving a Greener Lifestyle: The Sustainability Impact of Remote Work

Working with a partner or single-handedly can be a boring task. Moreover, we can depend on our resources if we do remote work. In addition, one can have the comfort of not traveling or doing the task in the presence of a senior. Although it needs to get updates at times, it is a way for us to develop our present and do work for the future.

The Relation with Sustainability

We develop new solutions for the better interface of the users. One of these solutions is Cloud Computing. A better insight into this topic can be the role of the cloud in providing remote jobs for example. Hence, to sustain these newer forms of growth we use Remote Work.

Remote Working benefits instead of using software to produce large chunks of data building up piles of unused files.

Newer software has a chance to compete in a market full of policies.

Businesses can expand without the need for third-party companies.

Our business offers an array of web-based solutions as per your needs.

Introduction of International Business Relations

Now, the usage of external servers to keep the data centers running smoothly can be dealt with formally. Brands have the chance to build their value online in a great manner. Hence, we as a company can grow your career and offer APIs for remotely working on a project that you wish. Thus, we offer our help by the name of ZenithCloud.

Conclusion

If you want to form good relations and take a step further in a world of great scopes, please contact us at Nameone@zud.com. Our sales team and AI chat expert can help you in many ways.

[telerainincphil]

How to Integrate Social Media, Chat, and Voice for a Seamless Omnichannel Strategy?

The digital-first world is here! Everyone, including customers, anticipate unified communications engagement on multiple channels. Whether they contact via social media, chat, or voice, they expect a coherent and unified experience. Businesses that fail to unify these touchpoints have disconnected communications, which leads to poor customer satisfaction and lost opportunities.

Understanding customer preferences is the key to business success.

A unified communications platform and omni-channel contact center can help here. Organizations can offer synchronized and seamless interactions. Through the services of SIP trunk providers, enterprises can consolidate communication infrastructure and reduce operational costs.

Why Integration Is Necessary in an Omni-Channel Contact Center

A disconnected communication strategy brings about frustration to both customers and support teams.

Without integration, businesses face issues such as:

Customers ask questions multiple times on multiple channels.

Lack of context when switching from chat to voice calls.

Boosted operational inefficiencies and service delays.

With unified communications, companies can break down these silos so that all interactions are grabbed and handled within a single system. This omnichannel functionality improves efficiency and delivers an enhanced all-around customer experience.

Here are the steps to Integrate Social Media, Chat, and Voice for an Omni-Channel Strategy

1. Deploy a Unified Communications Platform

Businesses must use a unified communications platform that integrates social media, chat, and voice into a single system to achieve seamless integration. This approach allows agents to receive real-time information to fully understand previous interactions.

2. Implement an Omni-Channel Contact Center

An omnichannel contact center enables businesses to:

Manage several customer interactions simultaneously without interruption.

Route inquiries to the correct agent automatically.

Deliver a consistent experience across touchpoints.

By deploying an omnichannel contact center, businesses can effectively bridge the gap between social media, chat, and voice, allowing for a seamless customer transition between these channels.

3. Use SIP Trunk Providers for Scalable Voice Integration

Voice remains a core customer support channel. Traditional telephony infrastructure, however, isn't agile enough for modern omnichannel strategies. That's where SIP trunk providers come in.

With SIP trunking, companies can:

Reduce communication costs compared to traditional phone lines.

Scale voice services with ease to accommodate business growth.

Enable remote and global connectivity without additional infrastructure costs.

4. Integrate AI-powered Chatbots with Live Agent Support

Automation plays a crucial role in simplifying customer interactions. Businesses can leverage AI-powered Chatbots to handle routine queries while offering a seamless escalation to human agents whenever needed.

Best practices to implement Chatbots:

Make sure Chatbots provide accurate, pertinent responses.

Provide easy escalation to live agents where required.

Personalize interactions according to customer data.

With Chatbots integrated into an omnichannel contact center, organizations can optimize response times and reduce operational workload.

5. Maximize Social Media Engagement with Real-Time Monitoring

Social media is no longer just for marketing alone—it's now a significant customer service channel. Customers expect companies to promptly respond to their questions, complaints, and feedback on Facebook, Twitter, and LinkedIn.

How to use social media effectively:

Use social listening tools to track customers' mentions and sentiments.

Automate FAQ answers but allow personalized agent interactions.

Connect social media channels to the omnichannel contact center for ticketing and resolution tracking.

6. Leverage Cloud-Based SaaS Solutions for Accessibility and Compliance

For healthcare, finance, and e-commerce businesses, GDPR, HIPAA, and PCI DSS compliance is a must. A cloud-based unified communications solution enables:

Automatic compliance with secure recording and archiving.

Location-independent supervisor and agent access.

Reducing costs by avoiding costly on premise infrastructure.

A SaaS-based unified communications system, such as Telerain's integrated cloud-based software, ensures that businesses meet regulatory requirements while delivering secure and scalable digital communications.

Benefits of a Fully Integrated Omni-Channel Strategy

1. Better Customer Experience

Customers can easily transition from social media to chat to voice.

One-to-one interaction creates a more personal brand relationship.

Faster response times increase customer satisfaction and loyalty.

2. Improved Operational Efficiency

Agents handle multiple interactions without confusion.

Automation with AI reduces workload and enhances productivity.

Centralized data ensures quick and accurate responses.

3. Cost Savings and Scalability

SIP trunking lowers telephony costs and offers flexibility.

A cloud solution wipes away expensive infrastructure investments.

Companies can expand operations without significant interruptions.

Wrapping Up

Adopt an omnichannel strategy! Integrate social media, chat, and voice seamlessly into a unified communications system. Select an appropriate omnichannel contact center to improve customer engagement, be more efficient, and decrease outlays.

With SIP trunk providers and hosted solutions like Telerain's unified communication software, businesses can future-proof their company and remain competitive in today's rapidly transforming setting.

Are you ready to build a perfect omnichannel strategy?

Contact us now.

About The Author: Telerain, your trusted partner in streamlined digital business communication solutions. Our integrated cloud software service combines a comprehensive suite of channels, including voice, SMS, fax, video, chat, and email, ensuring your business stays connected most efficiently and securely.

At Telerain, we prioritize the security and compliance of your communications. Our platform automatically addresses GDPR, PCI DSS, and HIPAA regulations, guaranteeing that all interactions are recorded and archived compliantly. It means you can focus on your business, confident that your communications meet the highest data protection and privacy standards.

Our user-friendly per-user-per-month Software as a Service (SaaS) model ensures flexibility without the burden of legacy technology costs and complexities.