#CP//The Perkins Family
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[CP] [Dungeons & Dragons] Vecna : Au seuil du néant
Dans Vecna : Au seuil du néant, la plus célèbre liche du multivers a débuté les préparatifs d'un grand rituel pour détruire le bien, éliminer les dieux et conquérir tous les plans d'existence. Vecna : Au seuil du néant sortira le 8 novembre 2024 en France.Dans cette aventure aux enjeux considérables pour personnages de niveau 10 à 20, les Maîtres du Donjon et les joueurs auront la possibilité de laisser libre cours à leur créativité. Les personnages traverseront de nombreux lieux mémorables, des Royaumes Oubliés à Planescape, en passant par Spelljammer, Eberron, Ravenloft, Dragonlance et Greyhawk. Pour sauver le multivers de l'anéantissement, ils pourront compter sur des alliés légendaires que les fans de D&D reconnaîtront au premier coup d'œil. Ils devront également affronter une trentaine de nouveaux monstres terrifiants.Pour en savoir plus sur l'histoire qui se trame en coulisses, regardez ces vidéos en anglais en compagnie des designers de Dungeons & Dragons :
De retour en des lieux familiers avec Amanda Hamon (Senior Designer) :
https://youtu.be/dQEybMPx4ls
Un aperçu détaillé des nouveaux monstres que les joueurs rencontreront avec Ron Lundeen (Game Designer) :
https://youtu.be/Pt71u78gl4I
Un aperçu de Vecna avec Chris Perkins (Game Design Architect), Amanda Harmon (Senior Designer) et Makenzie De Armas (Game Designer) :
https://youtu.be/cKntlNnZatY Read the full article
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Carl Perkins, c. 1956, Sun publicity photo, edit from my collection. Second is the first home of Carl and his wife Valda, Parkview Courts, Jackson, TN.
• 1 of 12 Days of Christmas •
On Dec 17, 1955, Carl wrote 'Blue Suede Shoes,' it was recorded two days later at Sun, it wouldn't be released until Feb 11, 1956. At 23, he had no clue it'd become a rock and roll classic, instead, he hustled for money that winter. His other recordings at Sun weren't selling, he made enough to live on playing at nightclubs but not enough for presents. Carl wanted his kids to have the Christmas, he never had as a kid, even if it meant breaking the promise he made to himself at 14 -- To never work another cotton field unless it was his land, but he didn't own any. With such little means, he had no choice.
While working a row, an old man asked, 'You look like that sanger,' Carl nodded. 'What you doin’ out here? You just out here for the exercise?' He felt a twinge of shame and frustration from his words, he ended up cutting his fingers on the sharp husks, like he had when he was a boy, but he finished and got his money.
He and Val went to John, A Parker and Seed Company, with 9-month-old daughter Debby and 1½-year-old son Stan. Carl held Stan at his hip, pointing out a 3$ red wagon to Parker, he wanted. Parker brought it from the shelve, asking, 'Is this for that boy?' Carl answered, 'Yes, sir.' He warned, 'this wagon’s too little,' Carl said, 'Well, he’ll just pull it.' Again, 'He can’t ride in it.' Carl tried to hide his embarrassment, that wagon was all he could afford. They left with gifts, Stan a wagon, Debby a doll.
Christmas morning, the joy on Stan's face faded Parker's warnings. Carl helped Stan onto it, immediately it tipped over, he fell on the concrete floor, Carl quickly scooped him up, no amount of comfort from Carl or Valda could stop him from crying, a sizable knot swelled on the back of his head. Carl couldn’t take it anymore, he stormed out the back door and stood on the stoop outside and cried.
He was humiliated that his best efforts to do right by his family weren't enough, all it did was just bring pain, tears fell as he looked heavenward, quietly he said. 'My mama raised me to go to church. I know, I haven’t been living as good as I should, I know I could do better, but I’m not a mean man. I never robbed, never stole nothing. I was taught better than that.' He collected himself, then said, 'but Lord, this is it. If by next Christmas I can’t get that big wagon for my boy if I can’t buy my girl as pretty a doll as the other girls have in town. I’m tellin’ you, Lord, you’re gonna have a thief on your hands to deal with, I’ll take my shotgun and rob a service station if I have to get it.'
Swallowing his heartache in his throat, he looked up. '…I need your help.'
Second scan / Story paraphrased, 'Go, Cat, Go! The Life and Times of Carl Perkins'
#Carl Perkins#Music History#Heartbreaking#Sad#Music#Rockabilly#Sun Records#Sun Studio#1950s#Rock and Roll#Rock n Roll#Sun//Perk#CP//Story Time#Perk//50s#CP//The Perkins Family#//MyPosts#CP//Scans#CP//Edits#//Edits#CP//Guitars
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here's the second disaster girl muse.
( ANYA TAYLOR JOY. 21. CIS WOMAN + SHE/HER. ) do you have any classes with lydia perkins ? i heard they were born on may 25, 1999 which makes them a gemini: i wonder if ending up at greendale studying horticulture even though they’re a nanny was in their horoscope. i caught them in the bathroom last week humming wait a minute by willow, which i wouldn’t have expected from them, but i guess they do kind of remind me of obsessively organized handwritten notes, perfectly tailoring thrift shop finds, and stress-cleaning, so it checks out. ( alys. she/her. 23. est. none. )
(tw religion, abusive family dynamics)
so here's the basics: lydia was born to a quiverfull fundamentalist christian family from an isolated part of the state. don't worry, she wasn't in a cult, she just has 15 brothers and sisters and was isolated for most of her life until cps raided her house when she was 17 and she decided to move in with her brothers and sisters who had left previously (cora, 24; matthew, 27; and penelope, 28), who all live near greendale. the rest of her siblings live a couple towns over.
while at home, she very much had the “good child” image. she did a lot of chores under her big sister, madeleine (25), and looked up to her constantly. she took over chores when madeleine got married and moved out. she’s a classic golden child.
she... did try public school, but there was a manure-related incident that led to her being homeschooled until she got her ged. she is very excited to give the proper school experience another go, and is very keen to tell you how she is not gonna have another bag of manure incident, trust her.
at first glance, she’s pretty sheltered, very excited and gregarious and excited to get to know people. she doesn’t know how to say “no” (possible plot?).
however, she is a bit more worldly than people give her credit for. i mean, she lives with her three older siblings who have introduced her to a lot of more modern stuff, but they are... still pretty protective of her.
they’ve also added two new siblings to their now thoroughly-overcrowded two-bedroom apartment: hazel, 19, and samuel, 18. i’m writing this all down so i don’t forget.
oh and she’s the only member of the apartment who still takes calls from their parents and older siblings, especially madeleine, who somberly remind her to remain virtuous and godly. weirdly she... doesn’t take them as seriously anymore.
oh and she’s a nanny of course she is... very good with kids. she is very hip to all the kids tv shows.
a bitch is stressed !!!! a bitch is very stressed.
this got insanely ramble-y but she’s still a work in progress and i wanna explore her here !!!! here’s some tiktoks to describe her. (yes its all matttheperson they just have lydia vibes) also her pinterest board.
wanted plots.
“how to say no”. please. someone teach her how to say no.
mom friend/aggressive good influence. she thinks she can make you better. not like in a conversion way dw, she just wants to help you get your life together.
“the coolest”. she just thinks your muse is the coolest around and emulates them constantly.
“i hope this doesn’t awaken anything in me.” lydia is very bisexual and very in denial of... really having any sexuality at all, period.
literally anything just pls plot with me i Beg
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Commonwealth of Virginia Senior Justice Supreme Millette Jr. and Commonwealth of Virginia Prosecutor Paul Ebert targeting a Mother for two decades using DMV Predator Ring.
This is your DMV GANG GANG which is fully supported by black churches and communities. The blacks and minorities involved is the keyvto White Hatred in the World. The extensive crimes covered up by politicians, directly with DC Councilmember Nadeau and McDuffie. All three branches working hard to deny human rights and prey on children. The relatives that support is the siblings of Mother Jakia Carroll are directly involved in sexual behaviors of Shanya M. Hill along with their friends, documented in PWC VA CPS Valerie Wenhold Official Court report while agencies kept the child with the predators to use the child against Mother Jakia Carroll to prey on younger son. Shanya M. Hill was soliciting herself and younger brother which federal and local police claim is not criminal 5/6/2014 to Mother Jakia Carroll. 6/3/2015 PWC VA Police/DSS/CPS falsified neglect case using PWC VA Judicial Family Courts while agencies assist relatives and informants. This was all based on some family issues that the relatives will explain and Mother Jakia Carroll messing with the PWC VA informants because she won't deal or commit crimes on other minorities through the government with the relatives involved in predator ring. Demetrius Perkins came out 3/15/2012 on Facebook claiming Tania Carroll and Leontay Carroll is sexually involved with each other while filing in PWC VA Judicial Courts that his son is in danger of predator Mother Jakia Carroll. Federal Drug Indictment 12/13/2012 Federal Law Enforcement targeted un registered woman in PWC VA LOCAL NEWS. The federal agency did not reveal to the public that this is a Mother 9f two children homeless. The federal government Incarceration 12/13/2012 - 10/26/2013. While Mother report sexual abuse to daughter all through 2014 the PWC Police/DSS/CPS assist in soliciting child then open neglect case on Mother Jakia Carroll after removing all physical custody from the Mother. The PWC VA agencies is allowed to create false records based on the agencies denying all human rights and legal rights. This is fully supported by DC Mayor Bowser and DMV BLM APRIL GOGGANS. The sexual predator ring is done by our government and community leaders, with black churches as the foundation.
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From Prince William County Police Chief, Va State Police and Alexandria and DC Federal Agents ALONG WITH VA INFORMANTS ( PAID BY TAX PAYERS TO COMMIT CRIMES IN THE COMMUNITY AND TARGET POOR BLACK CHILDREN)... THIS IS ALL GOING ON NOW AND WHILE MY SON IS OPENLY ABUSED WITH RELATIVE FULL INVOLVEMENT IN THE MOLESTATION OF SHANYA HILL... PWC VA POLICE DETECTIVE MELLIS TOLD ME IT WAS NOT A CRIME FOR 14 YR OLD SHANYA TO Solicite HERSELF OR HER THEN 1 YR OLD BROTHER TO PREDATORS THROUGHOUT AMERICA USING PWC VA DSS AND CPS WITH FULL LAW ENFORCEMENT AND JUDICIAL ASSISTANCE May 5, 2014 when evidence of child predator network was found by Jakia Carroll PWC POLICE AND VALERIE WENHOLD ASSISTED IN SEXUAL ABUSE DOCUMEMTED IN COURT REPORT PWC FAMILY COURT JUNE 11, 2015 A YEAR LATER AFTER CHILD IS WITH DSS RHONDA BRUNDAGE NOW MOTHER ABUSED CHILD MARCH 2014 AT PARENTS HOME... YOU BETTER READ THEM FUCKING DOCUMENTS NOT A GAME AT ALL... I WILL DIE IN THIS AND I MEAN TO LEAVE NONE OF THEM TO HARM CHILDREN... ON GOD THIS IS ONE OF THE BIGGEST GOVERNMENT PREDATOR RINGS SETUP WITH BLACKS LIKE APRIL GOGGANS AND JEWEL STROMAN. THE CHURCHES IS THE DEVIL YOUR BETTER OFF PRAYING AND WORSHIPPING AT HOME... SO FEW REAL MEN OR WOMEN OF GOD. THIS CAN NOT BE ACCEPTABLE AND THE BLACKS USED ARE ALL INVOLVED IN 2002 CASE CONCERNING KATREAL HIGGS... INFORMANTS WILL GARCIA (Sisqo) Woodbridge Informant Andre Hines, Demetrius Perkins, Derek Willy James Hill, Christopher Stanley, YOU KNOW VA 274 FOLKS KNOWN AS POINT BLANK GOGO BAND THROUGHOUT DMV AND AMERICA SO THIS IS A REAL WAR WE FACE AND BLACKS IS THE REASON WE FACE MODERN DAY SLAVERY. YOUR CHURCHES AND NONPROFITS 99% ASSIST GOVERNMENT. PREDATORS IS THE NEW THING AND ACCEPTABLE IN AMERICA BC YOUR GOVERNMENT IS INTO PREYING ON CHILDREN... YOU THINK ALL THE CIA, FBI, AND POLICE IS FUCKING WITH PREDATORS TRAFFICKING DRUGS THROUGH AND TO CHILDREN??? I DOUBT IT SO LET'S REVEAL YOUR TRUE NATURE AND WHAT YOUR ALL ABOUT... DC ATTORNEY GENERAL KAITLIN RANCIER WAS ABLE TO GET FALSIFIED OFFICIAL RECORDS IN DC TO ASSIST VA ALL THIS STARTED WITH VALERIE WENHOLD, RHONDA BRUNDAGE, AFUA MANU PWC VA DSS AND CPS TARGETING SHANYA AND ASSISTING IN HER ABUSE... (at Washington D.C.) https://www.instagram.com/p/CBpQlrOjbHO/?igshid=n9ypywgp8kte
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Trump and Pence join 700 pastors in prayer call during coronavirus outbreak
(CP) – President Donald Trump and Vice President Mike Pence joined over 700 pastors on a conference call Friday to pray for strength and stamina amid the novel coronavirus outbreak. In a one-hour call organized by the Christian conservative activist group Family Research Council, Trump told pastors that the outbreak “came upon us so suddenly.”
“[W]e were doing better than we’ve ever done before as a country in terms of the economy — and then, all of the sudden, we got hit with this,” Trump was quoted as saying by FRC President Tony Perkins.
Continue reading Trump and Pence join 700 pastors in prayer call during coronavirus outbreak at End Time Headlines.
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2019: A Year in Review
Ok, peeps. So, I started this on December 2nd, and now it is February 2nd. Instead of going into depth of everything, I’m just going to make a list of things that happened this year, divided by months, and maybe tell a story or two. I haven’t been motivated to write this because there’s so much that happened, but I don’t want to completely skip doing the AYiR because there are a few important things. Now that it is February 4th and finally done, let’s FINALLY get into it.
As I’ve said every year the past seven years (minus 2016, since that one got wiped off my computer before I could publish it), you are not obligated to read this. It’s mainly for me. If you choose to read it (and feel free if you do!), enjoy reading about my 2019.
January
my first ever New Year’s kiss
recital songs revealed: No Excuses (runners-up were Taki Taki, Youngblood, and High Hopes), Whole Lot of Heart (runners-up were Outside and Open Hands), and The Greatest Show (there were no runners-up, as I suggested this a year ago after seeing the movie)
more job rejections
got an interview at McDonald’s and was hired after one interview on January 21st
January 27th: me and Russell’s first anniversary, and my grandpa’s 87th birthday
February
lost my virginity in a Comfort Suites
*This paragraph is TMI* Everyone loves a good “how I lost my virginity’ story (right???), but mine isn’t too exciting. The morning of February 2nd, I woke up at 7:30am. I tried to entertain myself so I could let Russell sleep, but got bored. I grabbed his hand, put his pointer finger in my mouth, and sucked on it. Russell woke up laughing, and asked what I was doing. I told him I was bored, and he rolled to face me and kissed me. One thing led to another and we ended up naked. He asked me what I wanted, and I said, “If you want to... I want to...” He asked me if I was sure, and I told him yes without hesitation. He had packed some condoms just in case, and after it was on, he slowly inserted himself. It was one of the worst pains I had ever felt. I tried not to vocalize my pain, but Russell knew it hurt. He didn’t want to be too rough with me, so he started slow and gentle. It still hurt anyway, but I didn’t let him know. He gradually went faster and a little more rougher, which hurt more. After a while, he suddenly pulled out. I asked if he was ok, and he nodded, letting me know that he finished. I sat up and saw that the bottom of the condom was filled. He went to the bathroom to take it off, and then I went to the bathroom to pee (even though I didn’t really have to go, I knew you’re supposed to pee after sex). Afterward, we went to get breakfast and then took a nap together. The end.
My official first day at McDonald’s.
Valentine’s Day
Went snowtubing for the first time since I was 13
Got to be one of the first people to have a Shamrock Shake for the season
March
Went to the aquarium, and it sucked. I got to high-five a stingray and see a shark, but that’s about it
Russell got to meet my mom’s side of the family. He was kinda nervous, but he seemed to warm up quickly to people. I introduced him to Grandpa, and when Russell shook his hand, Grandpa said, “You can call me Pop.” I thought that was the sweetest thing. My aunts, uncles, and cousins liked getting to know him.
Went to the grand reopening of my favorite locally owned ice cream shop on St. Patrick’s Day
Went two-for-two on what we did for my birthday weekend: I-X Indoor Amusement Park. We seemed to enjoy it more this year than we did in 2018. We avoided rides that we knew would make us sick though. Fact of life: I’m not 14 anymore. My body can’t tolerate being thrown around like a ragdoll like it used to.
I worked a closing shift the day before my birthday. We close at midnight, and as soon as we were closed, people sang Happy Birthday to me.
April
My 25th birthday! I had the day off, and I ordered in lunch and dinner.
My cousin’s wedding
Had a pregnancy scare
Ok, this deserves a story. Since making my sexual debut, we had done it a few other times between then and when I realized my period was late. We started getting a little lazy with condoms too, and I wasn’t on the pill yet. When it was just a couple days, I thought nothing of it. After five days, I was concerned. I told Russell right away, and he said, “I don’t think you are, but if it turns out you are, I’m not gonna leave you.” We planned on getting a pregnancy test the next time we saw each other (in a normal cycle, I can be up to ten days late. However, it hadn’t been that late in a long time). Because I was so scared that I might be pregnant, I was overthinking everything. Getting nauseous from the smell of the egg cooker? Morning sickness. Feeling a little crampy but not bleeding? Implantation cramps. I lowkey asked my mom how she knew to take a pregnancy test, and she mentioned being nauseous. On April 11th, nine days after my period was supposed to come, it came. I cried tears of joy, and texted Russell that I had news for him. He nervously asked what was up, and I told him, “I’m officially not pregnant.” He sent a crying gif, and added they were happy tears. Later on, I asked him if he was really concerned that I was pregnant, and he said that he was starting to get worried after more days passed without my period. Thankfully, this isn’t something we ever experienced again.
We went to see The Avengers: Endgame, and I fell asleep for about 20 minutes during it. Not because it was boring, but because I worked an opening shift that day and my exhausted body just kinda passed out. At least Russell thought it was funny.
Easter. I got to sing my absolute favorite church song (I love it so much that, when I was in college, I asked every year around Easter if we could sing it. My last Mass with CCM, they made it happen) and had our traditional Brunch
May
Russell graduated with his Masters in Accounting. I’m still so proud of him
Russell’s birthday was May 16th, I didn’t get to see him that day, but we made a nice plan for his birthday weekend...
May 18th: the first of many Cedar Point trips I took this year, which resulted in an impromptu stay in Sandusky because the two of us plus his mother were all too tired to drive back to Cleveland
It was really cold in the month of May
I thought I had a bad case of allergies until my mom took me to urgent care because I was coughing up brown-colored phlegm and blood. Turns out I had a bad case of lower-respiratory infection. The people in urgent care kept saying I was lucky it wasn’t pneumonia, because my hacking sounded like pneumonia.
June
June 7: spent the entire weekend at Cedar Point with Russell, Tee, and his aunt and cousins from Georgia (Tracy, Cailen, and Jacob). Cailen’s boyfriend Damien was supposed to join us, but he ended up not coming because of his job.
Yes, this is a story. Russell arrived at my house around 11:30-ish. I wasn’t sure if he was going to be alone or have people with him. There was only one person in the car with him: Cailen. Russell played our favorite game with both of us: “guess the song artist.” Cailen was surprised with how fast I was with answering. When we got to CP, Russell called Tee to find out where they were. We met up with them in the parking lot of the cabin area, and got our keys for the cabin. We went inside and claimed sleeping spots. Me and Russell got the queen bed, Tee and Tracy got the futons, and Cailen and Jacob got the loft (though Jacob ended up sleeping on the futon with Tracy). We went inside the park and tried to get Jacob acquainted with the coasters (upon arriving, he saw how tall the coasters were and panicked. We decided to show him they weren’t so bad). We started with Magnum since it was the closest and had a short wait. He said he liked it, but he never rode it again. We then went to Gemini, and he pestered us for the rest of the trip to ride Gemini over and over. We then rode some smaller rides so Cailen could ride something (she isn’t a fan of coasters. We got her on Gemini since it isn’t that tall and the top speed is 60mph, but that was too much for her). After a while, we left to get dinner at Cracker Barrel and go to Walmart to pick up some things (charcoal for the grill, an air mattress for the loft, s’mores ingredients, alcohol, etc). We then went back to the cabin and spent the night inside.
The next day (June 8th), we got breakfast at Perkins, then we went inside the park and got fast passes (I paid for my own, Russell paid for himself, Tracy, Cailen, and Jacob, and Tee paid for her own). Jacob refused to ride anything that wasn’t Gemini, Blue Streak, Iron Dragon, or maXair and kept asking if we could go to the beach. We all got tired of him whining, so when we went back to the cabin to rest for a bit and reapply sunscreen, Cailen asked if she could stay behind and nap. Jacob then said he wanted to stay too, and after asking Cailen if she was ok with watching him, me, Russell, Tee, and Tracy went back into the park and said we’d be in touch later so we could go to dinner. We went on all the big rides that Tracy wanted to go on (since the rest of us had ridden them umpteen times). When she declared Valravn as being her favorite, we were all shocked since it isn’t any of our top fives. We then went to dinner at Famous Dave’s, and the path to get there was COVERED in water from the bay. On the way there, it hadn’t flowed that far and there was dry land. Upon leaving, it had flowed all the way to the building. After digesting the food, we went back inside. We took Tracy on night rides of a few coasters.
On June 9th, we got breakfast at Perkins again. This resulted in a funny moment: Russell burped, and Tracy reprimanded him. “You’re 28 years old and have a Masters degree. You shouldn’t be belching at the table!” Russell burped again, Tee burped, and Jacob burped. Tracy told everyone to stop it. I then felt a burp coming, but tried to hold it in. It then slipped out and was very loud. I said excuse me, and Tracy yelled at Jacob. Russell informed her that it was me that burped, and I apologized. After all was said and done, we went into the park for Day Three! We didn’t plan on getting fast passes, but after seeing the crowds, we did anyway (Tee bought them for me, Russell, and Tracy). I suddenly started not feeling too good. I was thinking maybe I was hot, but drinking water didn’t really help. While Russell and Jacob went on maXair (shocker...), I went to the bathroom. I sat down on the toilet, thinking maybe I had to poop. I peed, but nothing else came out. I then wiped, and that’s when I realized my period started. I had packed some tampons “just in case,” but was hoping my period would hold off. I met back up with Tee, Tracy, and Cailen and asked if we could go back to the cabin. Tracy asked if I was ok, and I said yes, but I needed to take some Midol and grab some tampons. Cailen offered me a pad that she had in her fanny pack, and I accepted. After another trip to the bathroom, Russell and Jacob had finally gotten on maXair. When the ride was over, we headed to GateKeeper. Russell asked if I was feeling ok, and I wished him a Happy Not-a-Father’s Day (which has become a running joke with us ever since). I started cramping more after GateKeeper, so we went back to the cabin, I took the medicine and laid down for about 20 minutes, and then I felt much better. Again, Cailen decided to stay behind to go to the beach and Jacob too, so we enjoyed riding whatever we wanted. At 4:30, Cailen and Jacob called and asked where we were so we could meet up. We met them by the resort entrance, and then we went to the festival they were having. We went to get tickets for it, and everyone except Jacob got a wristband indicating that we were at least 21 and could consume alcohol. Well, when I ordered a moonshine lemonade, the lady demanded to see my ID. Tracy tried to help by saying I was wearing a wristband and that I was 24, but I corrected her that I was 25. Bitch lady didn’t believe either of us, so I yelled for Russell, since he had my ID in his wallet. I gave it to bitch lady, and she rolled her eyes and made what I asked for. Tracy kept talking to bitch lady, and I asked Tracy to drop it. I appreciated that she was trying to help, but she wasn’t really helping and it was getting embarrassing. We enjoyed ourselves in the festival and decided to split ourselves up. Tee, Tracy, Cailen, and Jacob went to do their thing, and me and Russell went to do our thing. We met up around 9:15pm at Millennium Force. We talked about wanting to do a night ride on Magnum, but by the time we were off Millie, it was 9:45pm. I mentioned Magnum should have courtesy minutes and be open until 10:08pm. We walked past Iron Dragon, and told Jacob we weren’t going to wait for it. By the time we got by Dragster’s entrance, it was 10:04pm. What did we do? Me, Russell, and Tracy RAN! We made it just in time. As soon as Tee trailed behind us, the ride op closed the queue. After getting back to the cabin, I lamented how I wished we could have used the grill for s’mores. Russell mentioned we had a microwave, and I volunteered to make some for everyone. I had bought chocolate bars and peanut butter cups, and made about six with the bars and six with the cups.
June 10th: the last day. We checked out of the cabin (with Russell saying the cabin was not worth the money) and went inside the park to get souvenirs. It was raining, so we were thinking by 1pm, we’d be on our way. Well... we ended up riding Maverick, looking inside the Town Hall Museum, and leaving at 4pm. At least I didn’t have to work that night.
June 11th was back to work. As I was working, Russell, Tee, Tracy, Cailen, and Jacob came to visit me. They had taken a tour around Cleveland and decided to stop by my workplace to use the bathroom and get some drinks. I hugged Tracy, Cailen, and Jacob goodbye since it would probably be a while since I’d see them again.
June 22nd: dress rehearsal. I fell out of every single one of my turns in all my dances. I was so frustrated because my turns are normally so much better
June 23rd: recital day! Russell attended it even though he wasn’t a fan of dancing. The stagehand forgot to cue the lights for No Excuses and I stood frozen in my pose for five minutes, I stumbled during No Excuses, and I nailed all of my turns. After the show, I went to B-Dubs with Russell and we went to see Aladdin. As we headed back to my house, Russell told me how he wanted to move back to Georgia. He told me to think seriously about what I want to do, whether that’s move with him or stay in Ohio.
June 29th: adopted a dog
And of course, I’ll tell you the story. It was a normal Saturday for us, except I had to work that night. We decided to go to the mall and do what we normally do. Walk around, eat pretzel nuggets from Auntie Anne’s, look at the dogs at Petland and Pick of the Litter, etc. Little did we know our trip to Petland would result in adoption! We saw a puppy (Aussie-mo) looking absolutely devastated in her crate. She had her back turned to everyone as she laid down. I asked Russell if we could have playtime with her to cheer her up. Russell agreed, and we asked an employee if we could see her. He said yes, put us in a stall, and brought her to us. He gave us a toy for her and told us to have fun. She stared at us, and I picked her up and hugged her. When she realized we were trying to play with her, she got jumpy, and then she started trying to play tug-of-war with my sneakers and biting my ankles and Russell’s jeans. Looking back, I think she was bored because she was in a small space with no room to run. Some people watching us asked an employee how old the Aussie-mo was, and he said she was three months old, and that she had been in the store for a month. As soon as I heard him say that, I looked at Russell with my begging eyes. Russell tried to protest by saying she was a biter, a chewer, and I told him she was a baby and those could be fixed. Since Russell knew my parents would downright refuse if I said I wanted to bring home a dog since I had a miniature schnauzer who gets jealous, he called Tee and asked what she thought, adding that he’d let her name the puppy. Tee wasn’t thrilled and said the puppy would be his responsibility. Russell asked me if I would help with bills, and I nodded. With that, we became pet parents. By 5pm, I realized I was going to be late for my 6pm start, so I called work to let them know I’d be about 30 minutes late. When everything was done, we put the puppy on the leash and took her to the car. She panicked upon being outside because she didn’t know where she was going, but after being in the car for a bit, I think it clicked that she was going home at last. Russell dropped me off at work, and I told Anna that I’d share my excuse as to why I was late later. When I was sent on break, I showed Anna a picture of the puppy, and she said, “Lateness forgiven!” Russell informed me that Tee named the puppy Sugar. I loved it!
July
Worked on the Fourth of July, but I got to see several different fireworks shows from the drive-thru window.
Saw Toy Story 4. It was trash.
Visited the Cleveland Metroparks Zoo for the first time since I was 10
Went tubing in the Cuyahoga River (yes, the “river that catches on fire.” It was run by an organization that promotes cleaning the river)
Visited a dog park for the first time with Sugar and Spud (Russell’s older dog). Sugar cared more about drinking water, but behaved otherwise. Spud acted like an asshole
August
Six months at McDonald’s. Ouch...
Spend the weekend at Cedar Point. We weren’t going to buy fast passes originally, but when I saw I made a good paycheck on that Saturday, I told Russell that I would, and it would be my birthday present to Tee, since her birthday was that Sunday and we weren’t planning on staying for too long on Sunday. While waiting to get through the checkpoint, I saw a shop to buy fast passes, and we walked over there. I went to the counter and ordered three passes, looked at Tee, and wished her a happy birthday. So Saturday was a great day. Then on Sunday, we went to get breakfast at Perkins, and after eating two bites of my eggs, I felt sick. I was thinking it was just gas and waited, but then I realized it was not gas at all. I didn’t know what end it would come out of, but something was coming. I got up, started walking to the bathroom, and got behind slow walkers. That was when I realized I was going to vomit. I went around them, walked faster, and as soon as I opened the bathroom door, I vomited, catching it in my hand. I puked a couple more times, and then I felt better. I waited a couple minutes to make sure I was done, and then flushed, washed my hands, and rinsed my mouth. I went back to the table, and typed a note on my phone to share what happened (since people were eating, and people generally don’t want to hear about vomiting whilst eating). Russell asked if I was ok, and I showed him the note. Tee then asked if I was ok, and I let her read the note too. Russell asked if I still wanted to go into the park, and I nodded, letting him know that I probably wasn’t going to ride anything.
September
They put me back on middays at work :(
On the bright side, I FINALLY got to learn food production after months of front counter, handout, back cash, and prepping salads, burritos, parfaits, and cheese
The Lion King remake was surprisingly still in theaters, so we went to see it. It wasn’t horrible, but I have no desire to see it again.
October
I was shifted from middays to mornings. Yuck
On October 12th, we went to Youngstown for a haunted hayride/house. It was raining that night, but we made the best of it. The hayride made me physically ill because of the rotating lights (I typically don’t get motion sickness, but something about that made me feel icky). The haunted house was super long, but it was fun and worth the money. Afterwards, we went for ice cream.
We decided to take one last trip to Cedar Point for the season, and possibly until 2021 (more info about that to come in due time). We didn’t go into the park Friday night since we got there late, but we spent all day on Saturday. During daytime, we rode all of the rides. At night, we went into the scare zones and haunted houses. We decided against waiting in line for the super popular one since the line would take at least three hours to get through and it was 10:45pm, so we opted to ride Millie and Magnum one last time on the way out, and got to the car at 11:30pm. Getting out of the parking lot was HELL though. We thought maybe it was people all trying to get out at once. Once we had been stuck in one spot for 15 minutes, Russell rolled down his window and asked some passersby if they knew what was up. Turns out, there was an accident on the bridge to exit. Lovely! I got tired of just sitting, so I got up and told other cars what was going on (it seemed like a good thing to do). I saw some cars on Perimeter Road moving, along with a pizza delivery car. I was getting so bored, wondering how big the accident possibly was. FINALLY, at 1:15am, we were moving. We got to our hotel room and I passed the fuck out as soon as I laid down on the bed.
I worked 8am-4pm on Halloween. I dressed warm and wore a Ghostface mask to pass out candy. After an hour, I was FREEZING with the high winds. I asked my mom to take over, and ended up staying outside until we closed up shop at 7:45pm. I then ordered pizza for dinner.
November
Got put back on closings
For Seamus’s 13th birthday, I bought him a hamburger patty with cheese from work. When I got home, he was laying on the couch, so I put the box in front of his nose, and he perked up. I called him to the floor and opened the box, and he went after it. I pet him and wished him a happy birthday.
Had to start planning Christmas presents
Thanksgiving was on Fiona’s 17th birthday.
Also, because we stayed in Ohio for Thanksgiving this year, I took him to FINALLY meet my dad’s side of the family. He got along great with my cousins (one word: football) and my aunts and uncles were excited to meet him (they knew about him because I talked about him a lot).
Originally, we were going to stop by my mom’s side for a bit to say hello, but Tee called, asking Russell if we wanted to go shopping with her. Russell asked if I wanted to go, and I said sure. I told my mom where we were going and that I’d be home later. After walking around the mall and spending money (we went to Bath & Body Works, and Russell bought some things for me. We also went into Macy’s and Spencer’s), we went to Denny’s so Tee could eat (her neighbor was supposed to drop off leftovers, but forgot. Russell joked that we should’ve boxed up some of my leftovers for her). I got a small $2 dish and Russell purchased “just a side of toast” so Tee wouldn’t eat by herself. Russell asked if I wanted to spend the night and go shopping with them the next day. I asked if they didn’t mind, and they said they were fine with me staying. I called my mom to let her know I wouldn’t be back until later on Friday, and she said it was ok (little did I know that something bad was going on. More on that in December). We stopped at Target to get allergy medication since I’m allergic to his cats, and then went to his house.
Black Friday: me and Russell hardly slept that night. We kept laughing, and kissing, and saying we shouldn’t have sex because his mother’s room is right below his, and then doing it anyway. By the time either of us fell asleep, it was 3am and he wanted to get up at 6am to be at PetSmart by 7am. We ended up waking up at... 5:15am. We laid on his futon until 5:45am, and then we both headed downstairs. Russell went to wake Tee, and I went to pee (not an intentional rhyme). Once we were all ready to go, we went to PetSmart. I didn’t buy anything there, but they bought tons of cat litter, dog treats, kitty treats, and toys. After PetSmart, we went to Bob Evans for breakfast (I wasn’t super hungry, so I got a small dish). Then we went to Starbucks so me and Tee could get coffee, then we went to Shoe Carnival (I bought ice blue Crocs, holiday socks, and a holiday hat), Ollie’s (I bought a big baking sheet and cooling racks), J.C. Penney (I bought a cute sweater), and Best Buy (I did not go in because they wanted to check prices and I wanted to nap). When they came back to the car, we went to their house to drop off items and bags (I kept mine in Russell’s room to keep it separate from the cats and everything else). After dropping things off, we went to Walmart to look for things (I bought gummy worms, and that was all), The Exchange (which is like GameStop, but better! I bought some DVD boxsets for my parents, and just took a look to see if they had any video games from when I was a kid), and Best Buy again to see if Russell would get approved for a card. He did, so he picked out a TV. We then went to the house again because the TV was so big, and decided we were done shopping. Well, we did buy one more thing: lunch. We decided to get lunch at Rockne’s by my house since I was so tired.
December
I went to do more Christmas shopping on December 7th. Me and Russell went to another mall, and we went inside Bath & Body Works (it was Candle Day, after all), J.C. Penney (bought some nice gloves and a hat for my future brother-in-law), Sephora (Bridgid wanted makeup brushes, and I felt so stupid in there because I don’t wear makeup), Petland (mainly to look at the dogs), Dick’s (Fee wanted a specific kind of athletic shoe, and I figured Dick’s might help. They said to check online, which I later did and noped out of buying that), and Spencer’s (where I bought myself a couple t-shirts). After leaving the mall, we stopped by a PetSmart to buy presents for Seamus and Sugar (I got Seamus a stuffed reindeer, and Sugar a collar that has doughnuts on it) and RallyHouse (Russell was hoping to find some Jaguars merch, not realizing it was a store with Ohio-only merch).
December 8th: if I had known it would’ve been the worst day of the year, I never would have left my bed. I woke up at 7am to Fee screaming my name. I woke up, and she was telling me how Seamus passed out. I saw him laying on his side, breathing heavily. She told me to get Mom, and I told her that Mom was at work. Seamus came to after a couple of minutes, and I got down on the floor with him, pet him, tried to give him a couple bites of his food (he turned his head), and used a water bottle cap to give him water. He eventually got up, drank water out of the bowl, and jumped on the couch like normal. I thought that would be the end of it, but I was wrong. Around 3:30pm, he passed out again, screaming. I was coming out of a nap, and I looked over and saw he was on his side, and he looked like he was in a lot of pain. I was terrified, but I didn’t want my sisters to see me cry. Again, after a few minutes, Seamus came to. As soon as Mom came home from work, Fee begged her to call our cousin Michelle (who happened to be Seamus’s vet). Mom called her, and Michelle said that Seamus needed to be seen right away because it sounded like he was in heart failure. However, her office wasn’t open and she didn’t have a key. She said she’d call around and see if someone could let her in, but if she couldn’t find anyone, we needed to take him to the pet hospital open 24/7. While waiting, I called work to let them know I was going to be late (I didn’t want to call off because we were short-staffed as it was). Thankfully, she found someone, so we took him to the office and waited for her in the parking lot. I brought along the toy I bought for Seamus the day before, just in case, and was trying to make light of the situation by asking if anyone knew a taxidermist (I joked about getting Seamus stuffed ever since that Dance Moms episode) Moira and Adam joined us in the parking lot, and Michelle and Jason joined us about five minutes later. Jason unlocked the door, and we were led to an exam room. Michelle grabbed a towel and her stethoscope and checked Seamus out. She mentioned hearing his heart murmur, and then gently pressed around his abdomen. Seamus barked in pain, so Michelle went slower. She then told us she felt a mass by his liver or spleen. She couldn’t tell us a definite answer and said she could take some labs, but it wouldn’t change the fact that there was something there. She then gave us options: we could take him home and let him live out the rest of his life at home (bearing in mind that the mass could potentially burst and he’d bleed out and die within seconds), we could schedule a surgery but there would be risks as Seamus is an elder and he had a plethora of other issues, or we could put him down and take him out of the pain he’s in. She and Jason left the room so we could discuss, and as soon as the door shut, Moira said, “We know what we gotta do, right?” We all nodded. As sad as it was, the reality was Seamus was old, sick, and in pain. And even though Seamus always hided the pain he was in (and even tried to act like he was fine up until he was sedated), he was really suffering greatly. We gave him a bunch of pets, hugs, and kisses. Michelle and Jason later returned and asked what we decided, and we told her it was best to put him down. Jason took Seamus to get prepped, and Seamus looked so confused. When they returned, Michelle listed potential things that could happen after Seamus dies, and I got sick to my stomach. I asked if I could stay outside the room, and Michelle let me out. It felt like there was someone punching me in the gut repeatedly. When I heard Michelle say that his heart had stopped, I bawled. Jason heard me and came outside. He said to me, “He was a good boy. A really good boy. I know it’s sad, but you did right by him. He was in pain, and you did right to let him go. How old was he?” I choked out that he was 13, and Jason said, “He was practically a 90 year old man!” He then handed me a box of tissues and then Michelle walked out. She asked if I wanted to see Seamus’s remains, and I shook my head. Michelle then asked if I wanted to sit, and led me to the receptionist desk. After a few minutes, Michelle went back to my mom and sisters to discuss what they wanted to do with the remains. My mom opted to cremate him, and after paperwork was done, they left the room. Jason shut the door so I wouldn’t have to see Seamus laying lifeless, and we went home. I went into the living room, picked up Lambchop (one of his favorite toys), sat on the couch, and cried.
Pt 2: Work that night was torture. I ended up being about 45 minutes late. Anna was the manager that night, and even though I told her in advance what was happening, I was dreading telling her. I went to the manager office and said, “This is a bad idea.” Anna saw me standing at the door and asked if we had to put him down. I nodded, and started crying. Anna hugged me and said she was sorry. They put me on handout since they figured it would keep my mind focused on something, which worked until about 9:30pm. A car pulled up that had a pit bull. The pittie was smiling and wanting me to pet him, and even though I had no desire to pet any dog, I didn’t want to upset the pittie, so I pet him and wished him a good night. There were no other cars, so as soon as they were gone, I grabbed a napkin out of the holder and hid my face so nobody could see me cry. Which would’ve worked if Anna didn’t glance over at me and saw my chest moving rapidly. She hugged me again, and my co-workers asked why I was crying. I couldn’t talk, so Anna told them I had to put down my dog. They apologized, and I was taken off handout so I wouldn’t have to see anymore dogs.
Pt 3: My mom came to get me from work that night (I wasn’t in the right mindset to drive). I mentioned how Seamus seemed like he didn’t want to die, and Mom told me that it wasn’t the first time Seamus had passed out like that. The first time was on Thanksgiving night after my family got home. Bridgie took him outside, and then Seamus started coughing a little funny. Next thing she knew, he had collapsed on the ground and was screaming. She didn’t know what to do, so she opened the door and yelled for help. Fee, Mom, and Dad all ran outside and saw Seamus laying on the ground. Dad made my sisters go inside, because both he and Mom thought Seamus was about to die and didn’t want them to see that. Mom got down to his side and pet him gently. After a few minutes, he perked up, just as he had done before. He stayed laying down for a bit, but then got up and ran to the door like nothing had happened. Mom was convinced that Seamus had nine lives, despite being a dog.
Finally, that’s all over.
On December 21st, me, Russell, and Tee did gift exchanges. Fun times! We got a hotel room for the occasion since, even with allergy medication, I got sick in their house. We got dinner at Red Lobster and played games.
Christmas Day: we opened presents as soon as my dad got home from work (around midnight). The next morning I went to church for the first time since Easter. We then went to Moira’s apartment for more presents, and then we all went to my dad’s side of the family for dinner. I was salty at dessert time because nobody made haystacks that year (if you’ve never had them, you should try them. They’re my favorite!). Then we went to my mom’s side for more dessert. Kenny (Michelle’s husband) saw me sitting and asked if me and Russell split. I told him no, and he said, “Oh, thank God! He’s a nice guy! I was worried because I didn’t see him here.” I told him that he was sick (which was true, but the other part of the truth was I wanted him to spend Christmas with his mother since he spent Thanksgiving with me).
On December 27th, we went to see Trans-Siberian Orchestra. That had only been one of my life’s biggest dreams since I was 12.
I worked 10-2 on New Year’s Eve (I was supposed to start at 8am, but I closed the night before, so no way). Russell picked me up from work, and we went to our hotel for the night. Russell lied to Tee, saying that I had to work until 4pm and he was just gonna stick around so he didn’t have to waste gas, when really, we went to the hotel for adult fun before he went to get Tee. Around 4:30pm, he went to get her and I went to “shower” (since he had said that I was going to shower so I didn’t smell like McDonald’s). After Tee arrived, we went to get dinner at O’Charley’s and spent the night drinking and playing games, which included a 3 hour hand of Uno.
And that is all for a year. Maybe now it won’t be a surprise that it took me so long to get it written and posted. We’ll have to see if I’ll have the motivation to do one for 2020. I know some things that are going to happen right off the bat. You shall see :)
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National Student Loan Database FAQs Jason Spencer Student Loan
Jason Spencer
Jason Spencer Student Loan
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? 2. What are the sources for the information held in the NSLDS database? 3. How often is the information updated on the NSLDS system? 4. Can I update loan information and personal identifiers online? 5. What section of the site can I use to satisfy the FAT requirement? 6. How can I suggest improvements or changes to the site? 7. When is the NSLDS web site available? 8. How can I contact the NSLDS Customer Support Center if I’m a foreign school?
________________________________________ Technical/Browser questions
9. Is the site secure? 10. Am I charged for using the site? 11. Can I use another browser besides Microsoft Internet Explorer? 12. Can I use a different version of Microsoft Internet Explorer? 13. How long can I be inactive before the site automatically logs me off? 14. Why am I experiencing a slow response? 15. When the site tells me that it is not responding, what should I do? 16. Why are the graphics or pictures not appearing? 17. Why do the pictures and graphics appear washed out or fuzzy? 18. Why can’t I view the entire page on my PC? 19. Why does my session crash periodically? 20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? 21. Why are pages being displayed with previously viewed content? 22. How do I clear the cache? 23. Why is there no link to download Netscape?
________________________________________ Access questions
24. Who can have access to the site? 25. Can someone else in my office use my user ID and password to access the site? 26. Can our organization sign up multiple users for NSLDS online access? 27. Can a servicer access the site? 28. Do students have access to the information? 29. Can I give this information to students? 30. What happens if my Title IV loan is in default? 31. What is User Access Verification? 32. What happens if I can’t read what is in the box? 33. What happens if I have tried three times and failed? 34. What happens when I am locked out from the User Access Verification? 35. Can I get re-instated after being locked out from the User Access Verification?
________________________________________ User ID questions
36. What is the duration of a password? 37. How will I know to change my password? 38. What is the format of a password, and how long should it be? 39. What passwords are acceptable? 40. Do passwords and user IDs expire? 41. Are logon attempts limited?
________________________________________ Problem questions
42. What if the information in NSLDS is incorrect? 43. What if information is missing from NSLDS? 44. How do I resolve duplicate overpayment debts reported to NSLDS? 45. What if no contacts are listed in the Organization Contact pages? 46. How do we update our Organizational Contact information?
Jason Spencer Student Loan
________________________________________ Printing questions
47. Why does the printout look different from the Web page? 48. Why does my browser sometimes crash when printing a Web page?
________________________________________ Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? 50. Where can I find the ISIR Guide? 51. Where can I find the FSA Handbook? 52. Where can I find the NSLDS Newsletters? 53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? 54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? 55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)?
________________________________________ Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) 57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) 58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) 59. What is the ”unallocated loan amount”? (NSLDS Newsletter, 11) 60. What are the current aggregate loan limits? (Gen 08-08) 61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) 62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37)
________________________________________
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? ________________________________________ The National Student Loan Data System (NSLDS) is the national database of information about loans and grants awarded to students under Title IV of the Higher Education Act (HEA) of 1965. NSLDS provides a centralized, integrated view of Title IV loans and grants during their complete life cycle, from aid approval through disbursement, repayment, deferment, delinquency, and closure. Return to top of page
2. What are the sources for the information held in the NSLDS database? ________________________________________ Information and data for NSLDS is received from the following sources: • Guaranty Agencies, for information on the Federal Family Education Loan Program (FFELP) • Department of Education Loan Servicers (ED Servicers) • Department of Education Debt Collection Services (DCS), for information on defaulted loans held by the Department of Education • Direct Loan Servicing (DLS), for information on Federal Direct Student Loans • Common Origination and Disbursement (COD), for Federal Grant Programs information • Conditional Disability Discharge Tracking System (CDDTS), for disability loan information • Central Processing System (CPS), for aid applicant information • Schools, for information on Federal Perkins Loan Program, student enrollment and aid overpayments. Return to top of page
faqs
3. How often is the information and data updated on the NSLDS system? ________________________________________ For a specific organization’s loan reporting schedule, search for the organization using the Data Provider Schedule link on the Org tab. GAs report loan information at least monthly, many, more frequently. Schools or their servicers report Perkins loan information monthly. Schools or their servicers report overpayments within 30 days of discovery of the overpayment. The DCS and DLS report information weekly. COD reports information daily on Pell, SMART and ACG grants. Schools and guaranty agencies also report enrollment at least monthly. Return to top of page
Understanding the Difference between Loan Delinquency and Loan Default by Jason Spencer Student Loan
4. Can I update loan information and personal identifiers online? ________________________________________ For almost all users, the answer is ”No.” Schools do not have the ability to update loans or personal identifiers online. Only data providers can update loan related information, usually through their regular submittals to NSLDS. However, limited users from a GA can update loan related information online. Return to top of page
5. What section of the site can I use to satisfy the FAT requirement? ________________________________________ The FATs (Financial Aid Transcripts) are no longer a requirement. With postscreening and the introduction of the transfer monitoring process, schools are no longer required to respond to requests for paper FATs. Return to top of page
6. How can I suggest improvements or changes to the site? ________________________________________ We encourage your comments. Please call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET or email us at [email protected]. Return to top of page
7. When is the NSLDS web site available? ________________________________________ The NSLDS web site is available from 6am Monday (Eastern Time) to 7pm Saturday. Typically, the site is also available from 7pm Saturday to 5am Sunday and from 11am Sunday to 6pm Sunday, although outages may occur for system maintenance. Return to top of page
8. How can I contact the NSLDS Customer Support Center if I’m a foreign school? ________________________________________ Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number). Return to top of page
Jason Spencer Student Loan
Technical/Browser questions
9. Is the site secure? ________________________________________ Yes. The first step is the use of a secure browser such as Microsoft Internet Explorer versions 5.x to 7.x. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Sockets Layer. We require the use of a secure browser before a connection can be made to NSLDS. After you reach us using the secure browser, the information is also scrambled again to ensure only authorized NSLDS users can read it. The security of the system should always be your number one priority. Return to top of page
10. Am I charged for using the site? ________________________________________ The Department of Education does not charge for access to the site. Your Internet service provider (ISP), however, may charge for Internet access. Return to top of page
11. Can I use another browser besides Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with Microsoft Internet Explorer. The System Requirements page identifies the specific versions recommended. The Web pages may not display or function correctly with other browsers. Return to top of page
12. Can I use a different version of Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with specific versions of Internet Explorer. The System Requirements page identifies the recommended versions. The Web pages may not display or function correctly with a version not listed on the System Requirements page. Return to top of page
13. How long can I be inactive before the site automatically logs me off? ________________________________________ For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured. Return to top of page
14. Why am I experiencing a slow response? ________________________________________ There can be several reasons why a user may experience a slow response time. First, you may be connected to the site by a slow modem. If this is the case, upgrading to a faster modem is highly recommended. If you are using the site during peak usage time (around 10 am weekdays) you might consider using the site during off-peak hours when response times should be faster. Return to top of page
15. When the site tells me that it is not responding, what should I do? ________________________________________ You are probably using the site during a period of high usage. It is recommended that you try the site at a non-peak time. If the problem persists, call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET. Return to top of page
Student Loan Debt and Resources for Help by Jason Spencer Student Loan
16. Why are the graphics or pictures not appearing? ________________________________________ You may have the graphics or picture option setting on your browser turned off. Consult your browser’s Help for details on setting this option. Return to top of page
17. Why do the pictures and graphics appear washed out or fuzzy? ________________________________________ There are a few reasons why this may happen. First, you may have your display set to a minimal number of colors. Also, you should have your display set at the highest possible resolution possible. We recommend a resolution of at least 800×600. Return to top of page
18. Why can’t I view the entire page on my PC? ________________________________________ Some pages are too large to be viewed entirely on one screen. However, you can increase the amount of a Web page that you can see by setting your display to maximum resolution. Return to top of page
19. Why does my session crash periodically? ________________________________________ Session crashes are usually caused by problems with the user’s PC. This can be especially true if the user has an older computer with a slow processor and a small amount of memory. We recommend closing all other applications when using your browser in order to free system memory. If this does not work, you should reboot your computer and try again. You may want to consider adding memory to your PC and removing applications from your start-up file. Return to top of page
Student Loan Defaults Hurt Universities by Jason Spencer Dallas
20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? ________________________________________ Just log on to the site again. Your previous session is automatically disconnected. You do not need to call someone to log you off. Return to top of page
21. Why are pages being displayed with previously viewed content? ________________________________________ Your browser can store copies of previously visited pages in a cache file on your computer. This means that pages may be redisplayed from the cache with old content rather than being displayed with the requested information. The caching of pages is dependent on the cache setting in your browser configuration. Refreshing can be forced by using the browser’s Refresh/Reload button; this requests the new information from NSLDS and ignores the computer’s cache. Clearing the browser’s cache can relieve this problem. Also see the System Requirements page for details on configuring your browser. Return to top of page
22. How do I clear the cache? ________________________________________ IE 7.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Browsing history section, click Delete… Click Delete all…, and then click Yes.
IE 6.x and 5.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Temporary Internet Files section, click Delete Files. Click Delete all offline content, and then click OK. Return to top of page
23. Why is there no link to download Netscape? ________________________________________ As of March 1, 2008 AOL discontinued support of the Netscape client products. For this reason a link to download the browser has been removed from this site. If you currently are using Netscape to access NSLDS, you can continue with this browser, however, it is no longer supported. Return to top of page
Access questions
24. Who can have access to the site? ________________________________________ Access to NSLDS information is granted to individuals whose specific job responsibilities include at least one of the following activities: • Determining a specific student applicant’s eligibility for Title IV student aid; • Billing and collecting on a Title IV loan; • Enforcing the terms of a Title IV loan; • Billing and collecting on a Title IV grant overpayment; • Submitting student enrollment information; • Ensuring the accuracy of a financial aid or borrower record; • Assisting with default aversion activities; and • Obtaining default rate information. Individual without these job related responsibilities should immediately be deleted from NSLDS access. Your organization is responsible for maintaining an accurate and current listing of active users. Employees who have left your organization should immediately be removed from the system by your Primary Destination Point Administrator (PDPA). Return to top of page
25. Can someone else in my office use my user ID and password to access the site? ________________________________________ No. User IDs and passwords are for your individual use only, and are confidential ED information. You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Use of an NSLDS user ID by anyone other than the user is a security violation and the user ID will be terminated. Security violations can cause an entire organization to lose access to NSLDS. Return to top of page
26. Can our organization sign up multiple users for NSLDS online access? ________________________________________ Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization. Return to top of page
27. Can a servicer access the site? ________________________________________ Yes. In order for a servicer to enroll for NSLDS online access, the school authorizing official must sign the application made through fsawebenroll.ed.gov. The authorizing official should never approve a user for access to NSLDS unless this person is an employee of the school or of the servicer which the school has contracted to perform NSLDS functions. It is the institution, not the servicer who is ultimately responsible for the timely and accurate reporting of the data to NSLDS. Return to top of page
28. Do students have access to the information? ________________________________________ Students have access to their own information on the NSLDS Student Access Web site, www.nslds.ed.gov. A student will need to use his/her FSA assigned PIN to log in. Please instruct students to this site so that they may directly view their personal student loan information. Never ask students for their PIN and remind them that they must not share their PIN with any entity. Like your user ID and password, the student PIN is private and personal. Return to top of page
29. Can I give this information to students? ________________________________________ Yes. It is permissible to show or print a student’s information to/for that student. However, this information is protected by the Privacy Act and care must be taken with any printed Personally Identifiable Information (PII). We strongly suggest that you verify (via a driver’s license or other identification) that the student receiving the printed NSLDS information is in fact the student identified on the printed material. Keep identity theft in mind at all times. Return to top of page
30. What happens if my Title IV loan is in default? ________________________________________ Your request for online access to NSLDS is denied if you have a loan currently on NSLDS that has been reported as in default or as discharged due to death. Additionally, NSLDS runs a program monthly to identify any current online users for whom a loan has been reported in a default or discharge due to death status. Persons identified will have their online access revoked. Once the loans are out of default you will have to re-apply for access. Return to top of page
31. What is User Access Verification? ________________________________________ After entering your user ID and password, you are presented with the User Access Verification page. NSLDS must protect the personally identifiable information (PII) in the database and this page allows NSLDS to detect automated users who attempt to access the system without authorization. A box will display with letters and numbers that may be slightly distorted. Follow the instructions and enter what you see in the blank box. Then, click Submit Response Return to top of page
32. What happens if I can’t read what is in the box? ________________________________________ If you have difficulty viewing the current image, click the refresh button on your internet browser for a new image to display. If you hit enter without attempting to replicate what you see, it will count as an ”attempt”. You will have three attempts to enter the image correctly in order to gain access to the data in NSLDS. Return to top of page
33. What happens if I have tried three times and failed? ________________________________________ The User Access Verification tool, called CAPTCHA, will lock out a user that has failed to correctly enter the image displayed after 3 attempts. This prevents unauthorized users from gaining access to the personally identifiable information (PII) in NSLDS. If you tried unsuccessfully 3 times you will receive a message that says ”You have failed the verification test. Your account has been disabled. Please contact the Customer Support Center at (800) 999-8219 for further assistance. Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number).” Return to top of page
34. What happens if I am locked out from the User Access Verification? ________________________________________ Your user ID will be inoperable and you will not be able to gain access to NSLDS. Call the Customer Support Center immediately at (800) 999-8219 to discuss your situation with a customer support representative. Explain what has happened. Your identity will be verified and your attempts will be evaluated to determine if you can regain access. Return to top of page
35. Can I get re-instated after being locked out from the User Access Verification? ________________________________________ Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access. Return to top of page
Jason Spencer Student Loan
User ID questions
36. What is the duration of a password? ________________________________________ Federal Student Aid User ID (FSA ID) passwords expire and must be changed every 90 days. Return to top of page
37. How will I know to change my password? ________________________________________ A warning that your password needs to be changed will be issued 15 days before expiration. The password can be changed anytime during those 15 days using the ”Change Password” link on the FSA Login page. Return to top of page
38. What is the format of a password, and how long should it be? ________________________________________ • Passwords must be a minimum of eight characters in length. • Passwords must contain three (3) of the four (4) criteria: • English UPPERCASE letters (A – Z) • English lowercase letters (a – z) • Westernized Arabic numerals (0-9) • Non-alphanumeric special characters (!,@,#,$,&,*) • Passwords are case sensitive. Return to top of page
39. What passwords are acceptable? ________________________________________ You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Passwords must be unique and may not be the same as your previous five passwords. Unauthorized passwords include: • Matches that resemble the word ”password” in any form (e.g. capitalized, adding a number) • Matches that pertain in any way to the user’s name in any form (e.g. login name, first or last name) Return to top of page
40. Do passwords and user IDs expire? ________________________________________ The password for any FSA ID not accessed in 90 days is automatically expired and will require a password change. Any organization code associated with a FSA ID not used during a 365 day period will be removed and will no longer be available as a selection when accessing NSLDS. The user will have to contact their Primary Destination Point Administrator to reapply for access to the organization code which was automatically removed. Return to top of page
41. Are logon attempts limited? ________________________________________ FSA IDs will be locked after 3 unsuccessful logon attempts and cannot be used for 30 minutes. After automatically becoming unlocked after 30 minutes, users can try again or select ”forgot password” link at the FSA Logon page and answer the challenge questions to reset the password. Only contact the Customer Support Center if you forgot your challenge questions or need help with the following: • Contact CPS/SAIG Technical Support at 800/330-5947 or by e-mail at [email protected] for user sign-up, FSA ID access and passwords • Contact NSLDS Customer Support Center at 800/999-8219, Monday through Friday from 8 a.m to 9 p.m. ET or by e-mail at [email protected] for NSLDS related questions Return to top of page
Problem questions
42. What if the information in NSLDS is incorrect? ________________________________________ You should contact the data provider included in the NSLDS record and provide them with information that assists the data provider in its investigation and possible correction of the errors. If the data provider is unable or unwilling to correct the data, contact the NSLDS Customer Support Center. Return to top of page
43. What if information is missing from NSLDS? ________________________________________ Due to time lapses in reporting, the most current information may not be contained in NSLDS at the time of inquiry. If the student’s loan information is not available within 45 days of disbursement, you may want to contact the Guaranty Agency, Direct Loan Servicing Center or the student’s school. Return to top of page
44. How do I resolve duplicate overpayment debts reported to NSLDS? ________________________________________ We have identified a small number of duplicate overpayment debts in NSLDS. These duplicates show the same overpayment as being held by a school and also by the Department’s Debt Collection Service (DCS). They occur when the identifiers for the overpayment are not properly reported and matched. The method described below is the fastest and most efficient way to update a student’s record if he or she is being denied aid as a result of a duplicate overpayment debt.
If you come across one of these cases when determining eligibility for an applicant, and you are certain that the two overpayments are exactly the same, you may pay the student Title IV aid once you have resolved the overpayment issue and the student is otherwise eligible.
If you find one of these duplicates you should contact the school that originally reported the overpayment (contact information is available on the NSLDS Web pages) and inform them of the problem. That school (or you, if you identified the problem with one of your own overpayments) should, after confirming that the two overpayments in NSLDS are duplicates of each other, delete the school-reported overpayment using the NSLDS Overpayment Delete Confirmation page.
Before deleting an overpayment debt, the school must: • Verify that the school no longer has any responsibility for the overpayment. • Using this Web site, validate that the overpayment debt has been reported to NSLDS (by DCS GA555). It does not matter if DCS has reported the overpayment debt as repaid.
If both of the conditions above are true, the overpayment debt can be deleted as follows: • Click Overpayment List in the Aid tab. Click on the desired Student. • Click numbered bullet next to the Overpayment debt showing your school as the Source. This navigates you to the Overpayment Display page. • Click Delete. This navigates you to the Overpayment Delete Confirmation page. • Click Confirm. This removes the overpayment from the system.
A new ISIR is generated and sent to all schools listed on the FASFA.
If you have any questions or need assistance to delete an overpayment debt, please contact the NSLDS Customer Support Center at 1-800-999-8219 or via email at [email protected]. Return to top of page
45. What if no contacts are listed on the Organization Contact list page? ________________________________________ If you need to reach a data provider and there are no contacts listed, call the NSLDS Customer Support Center at 1-800-999-8219. They may be able to assist you. The information on this page is dependent upon the organization providing current names, phone numbers, and other contact information. We encourage you to maintain accurate contact information and help encourage other financial aid professionals to enter their organization’s contact information. Return to top of page
46. How do we update our Organizational Contact information? ________________________________________ You can update the currently listed contact information by clicking on the number next to the function that needs to be changed. Follow the Help Page Instructions found by clicking the Help Icon ”?” You can also add contacts for additional functions by clicking the ADD button on the Contact List Page. NSLDS encourages all schools to list at least a primary contact and a contact for Enrollment Reporting as these contacts are used for email notifications. Return to top of page Jason Spencer Student Loan
Jason Spencer Student Loan
Printing questions
47. Why does the printout look different from the Web page? ________________________________________ Your browser formats content according to the size of the printed page, not the size of the on-screen window. Text is word-wrapped and graphics are repositioned to accommodate paper size. Return to top of page
48. Why does my browser sometimes crash when printing a Web page? ________________________________________ Sometimes Web pages contain complex graphics. Complex graphic images may stress the printer driver beyond what it can handle. Usually, the printer manufacturer is aware of such a problem, and may already have an updated printer driver available for you. Check your printer manufacturer’s Web site for an updated driver. Installing the latest driver should solve the printing problems for you. Return to top of page
Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? ________________________________________ You can find NSLDS reference material on the IFAP Web site by selecting ”Processing Resources” from the home page and ”NSLDS Reference Materials” from the Processing Resources page. Alternatively, you can select this link to get there. The material is organized by year and publication type. Return to top of page
50. Where can I find the ISIR Guide? ________________________________________ You can find the ISIR Guide on the IFAP Web site by selecting ”Publications” from the home page and the ”ISIR Guide” link under ”Processing Publications” from the Publications page. Alternatively, you can select this link to get there. The ISIR Guide and related updates are organized by award year. Return to top of page
51. Where can I find the FSA Handbook? ________________________________________ You can find the FSA Handbook on the IFAP Web site by selecting the ”Current Handbook” link from the home page under the ”Handbook” section on the right-hand side margin of the page. Return to top of page
52. Where can I find the NSLDS Newsletters? ________________________________________ You can find the NSLDS Newsletters by selecting the News & Events link on the menu bar of the NSLDS Professional Access Web site login page. Selecting this link will open a new window and take you to the NSLDS Newsletters on IFAP. You can also find the NSLDS Newsletters on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS Newsletters” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. For archived copies of the Newsletters select the ”here” link found at the top of this page. The Newsletters are organized in descending order by publication date and newsletter number. Return to top of page
53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? ________________________________________ You can find the NSLDS Enrollment Reporting Guide and the NSLDS User Guide for Transfer Student Monitoring on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS User Documentation” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date.
Client FAQ for Loans Serviced by Fedloan Servicing
54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? ________________________________________ You can find the Transfer Student Monitoring/Financial Aid History Processes and Batch File Layouts on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”Transfer Student / Financial History Processes and Batch File Layouts” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date. Return to top of page
55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)? ________________________________________ You can find the TEACH Grant Counseling Guides (Initial and Subsequent and Exit Counseling Guides) at the ATS (Agreement to Serve) Web site. Schools may use these counseling guides when completing in person counseling with their students. Students may wish to print the Initial and Subsequent Counseling guide so that they have a copy of the material covered during their counseling session. Return to top of page
Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) ________________________________________ If a school’s eligibility to participate in Title IV aid changes, it is the school’s responsibility to update properly all students on its Enrollment Reporting roster before discontinuing participation in the Enrollment Reporting process. Please review the NSLDS Enrollment Reporting Guide for enrollment reporting and associated questions. The ERG also provides details on the enrollment reporting process and Web pages that allow schools to update enrollment data in real time. Return to top of page
57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) ________________________________________ The Federal Student Aid Handbook discusses the eligibility requirements for students and parent borrowers and the aid administrator’s responsibility to ensure that recipients qualify for their aid awards. Return to top of page
58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) ________________________________________ Due to the variance of loan status codes please refer to the ISIR Guide, Appendix C. The ISIR Guide assists Financial Aid Administrators (FAAs) in interpreting student information on the Institutional Student Information Record (ISIR), which includes key processing results and National Student Loan Data System (NSLDS) financial aid history information. Return to top of page
59. What is the ”unallocated loan mount”? (NSLDS Newsletter, 11) ________________________________________ There are instances when NSLDS cannot account for all of the outstanding balance of a FFEL Consolidation Loan. NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11. Return to top of page
60. What are the current aggregate loan limits? (Gen 08-08) ________________________________________ Please refer to Dear Colleague Letter GEN 08-08 for aggregate loan limits effective as of July 1, 2008. Return to top of page
61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) ________________________________________ To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. The ISIR Comment Code 138 is addressed in Q & A 26. The answer states, ”the school must determine if the existing NSLDS record is that of the applicant and, if so, must use the information in the NSLDS when determining eligibility for Title IV aid”. If the school determines that the SSN in NSLDS is for the applicant and concludes ”that the failure to match on name or date of birth is because the student did not complete the application properly…it should instruct the applicant to make any necessary corrections to the CPS record, using the SAR or ISIR correction process. However, the school need not await the results of those corrections before using the reviewed data in the NSLDS for determining the student’s eligibility.”
If the opposite is true, the answers states ”If the school, after reviewing the data in the NSLDS, determines that it is not the applicant’s financial aid history, it can continue to process the application assuming that the student had not received any relevant Title IV aid.”
To review the complete Question and Answer use this link: GEN 96-13, Q & A 26. Return to top of page Jason Spencer Student Loan
62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37) ________________________________________ Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Must the school make certain that any default statuses or other negative information in the NSLDS be cleared in the NSLDS before it can disburse Title IV student aid?
A37 No, if the school can document that the student is eligible for Title IV aid despite such negative information contained in the NSLDS, it may award and disburse aid. An example would be if the NSLDS Financial Aid History page of the SAR or ISIR shows that the student has a defaulted loan, but the school has obtained documentation from the holder of the loan that the borrower had made ‘satisfactory arrangements to repay.’ This guidance is consistent with current requirements regarding the resolution of problems reported to a school by the CPS on a SAR or ISIR.”
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National Student Loan Database FAQs Jason Spencer Student Loan
Jason Spencer
Jason Spencer Student Loan
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? 2. What are the sources for the information held in the NSLDS database? 3. How often is the information updated on the NSLDS system? 4. Can I update loan information and personal identifiers online? 5. What section of the site can I use to satisfy the FAT requirement? 6. How can I suggest improvements or changes to the site? 7. When is the NSLDS web site available? 8. How can I contact the NSLDS Customer Support Center if I’m a foreign school?
________________________________________ Technical/Browser questions
9. Is the site secure? 10. Am I charged for using the site? 11. Can I use another browser besides Microsoft Internet Explorer? 12. Can I use a different version of Microsoft Internet Explorer? 13. How long can I be inactive before the site automatically logs me off? 14. Why am I experiencing a slow response? 15. When the site tells me that it is not responding, what should I do? 16. Why are the graphics or pictures not appearing? 17. Why do the pictures and graphics appear washed out or fuzzy? 18. Why can’t I view the entire page on my PC? 19. Why does my session crash periodically? 20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? 21. Why are pages being displayed with previously viewed content? 22. How do I clear the cache? 23. Why is there no link to download Netscape?
________________________________________ Access questions
24. Who can have access to the site? 25. Can someone else in my office use my user ID and password to access the site? 26. Can our organization sign up multiple users for NSLDS online access? 27. Can a servicer access the site? 28. Do students have access to the information? 29. Can I give this information to students? 30. What happens if my Title IV loan is in default? 31. What is User Access Verification? 32. What happens if I can’t read what is in the box? 33. What happens if I have tried three times and failed? 34. What happens when I am locked out from the User Access Verification? 35. Can I get re-instated after being locked out from the User Access Verification?
________________________________________ User ID questions
36. What is the duration of a password? 37. How will I know to change my password? 38. What is the format of a password, and how long should it be? 39. What passwords are acceptable? 40. Do passwords and user IDs expire? 41. Are logon attempts limited?
________________________________________ Problem questions
42. What if the information in NSLDS is incorrect? 43. What if information is missing from NSLDS? 44. How do I resolve duplicate overpayment debts reported to NSLDS? 45. What if no contacts are listed in the Organization Contact pages? 46. How do we update our Organizational Contact information?
Jason Spencer Student Loan
________________________________________ Printing questions
47. Why does the printout look different from the Web page? 48. Why does my browser sometimes crash when printing a Web page?
________________________________________ Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? 50. Where can I find the ISIR Guide? 51. Where can I find the FSA Handbook? 52. Where can I find the NSLDS Newsletters? 53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? 54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? 55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)?
________________________________________ Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) 57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) 58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) 59. What is the ”unallocated loan amount”? (NSLDS Newsletter, 11) 60. What are the current aggregate loan limits? (Gen 08-08) 61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) 62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37)
________________________________________
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? ________________________________________ The National Student Loan Data System (NSLDS) is the national database of information about loans and grants awarded to students under Title IV of the Higher Education Act (HEA) of 1965. NSLDS provides a centralized, integrated view of Title IV loans and grants during their complete life cycle, from aid approval through disbursement, repayment, deferment, delinquency, and closure. Return to top of page
2. What are the sources for the information held in the NSLDS database? ________________________________________ Information and data for NSLDS is received from the following sources: • Guaranty Agencies, for information on the Federal Family Education Loan Program (FFELP) • Department of Education Loan Servicers (ED Servicers) • Department of Education Debt Collection Services (DCS), for information on defaulted loans held by the Department of Education • Direct Loan Servicing (DLS), for information on Federal Direct Student Loans • Common Origination and Disbursement (COD), for Federal Grant Programs information • Conditional Disability Discharge Tracking System (CDDTS), for disability loan information • Central Processing System (CPS), for aid applicant information • Schools, for information on Federal Perkins Loan Program, student enrollment and aid overpayments. Return to top of page
faqs
3. How often is the information and data updated on the NSLDS system? ________________________________________ For a specific organization’s loan reporting schedule, search for the organization using the Data Provider Schedule link on the Org tab. GAs report loan information at least monthly, many, more frequently. Schools or their servicers report Perkins loan information monthly. Schools or their servicers report overpayments within 30 days of discovery of the overpayment. The DCS and DLS report information weekly. COD reports information daily on Pell, SMART and ACG grants. Schools and guaranty agencies also report enrollment at least monthly. Return to top of page
Understanding the Difference between Loan Delinquency and Loan Default by Jason Spencer Student Loan
4. Can I update loan information and personal identifiers online? ________________________________________ For almost all users, the answer is ”No.” Schools do not have the ability to update loans or personal identifiers online. Only data providers can update loan related information, usually through their regular submittals to NSLDS. However, limited users from a GA can update loan related information online. Return to top of page
5. What section of the site can I use to satisfy the FAT requirement? ________________________________________ The FATs (Financial Aid Transcripts) are no longer a requirement. With postscreening and the introduction of the transfer monitoring process, schools are no longer required to respond to requests for paper FATs. Return to top of page
6. How can I suggest improvements or changes to the site? ________________________________________ We encourage your comments. Please call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET or email us at [email protected]. Return to top of page
7. When is the NSLDS web site available? ________________________________________ The NSLDS web site is available from 6am Monday (Eastern Time) to 7pm Saturday. Typically, the site is also available from 7pm Saturday to 5am Sunday and from 11am Sunday to 6pm Sunday, although outages may occur for system maintenance. Return to top of page
8. How can I contact the NSLDS Customer Support Center if I’m a foreign school? ________________________________________ Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number). Return to top of page
Jason Spencer Student Loan
Technical/Browser questions
9. Is the site secure? ________________________________________ Yes. The first step is the use of a secure browser such as Microsoft Internet Explorer versions 5.x to 7.x. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Sockets Layer. We require the use of a secure browser before a connection can be made to NSLDS. After you reach us using the secure browser, the information is also scrambled again to ensure only authorized NSLDS users can read it. The security of the system should always be your number one priority. Return to top of page
10. Am I charged for using the site? ________________________________________ The Department of Education does not charge for access to the site. Your Internet service provider (ISP), however, may charge for Internet access. Return to top of page
11. Can I use another browser besides Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with Microsoft Internet Explorer. The System Requirements page identifies the specific versions recommended. The Web pages may not display or function correctly with other browsers. Return to top of page
12. Can I use a different version of Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with specific versions of Internet Explorer. The System Requirements page identifies the recommended versions. The Web pages may not display or function correctly with a version not listed on the System Requirements page. Return to top of page
13. How long can I be inactive before the site automatically logs me off? ________________________________________ For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured. Return to top of page
14. Why am I experiencing a slow response? ________________________________________ There can be several reasons why a user may experience a slow response time. First, you may be connected to the site by a slow modem. If this is the case, upgrading to a faster modem is highly recommended. If you are using the site during peak usage time (around 10 am weekdays) you might consider using the site during off-peak hours when response times should be faster. Return to top of page
15. When the site tells me that it is not responding, what should I do? ________________________________________ You are probably using the site during a period of high usage. It is recommended that you try the site at a non-peak time. If the problem persists, call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET. Return to top of page
Student Loan Debt and Resources for Help by Jason Spencer Student Loan
16. Why are the graphics or pictures not appearing? ________________________________________ You may have the graphics or picture option setting on your browser turned off. Consult your browser’s Help for details on setting this option. Return to top of page
17. Why do the pictures and graphics appear washed out or fuzzy? ________________________________________ There are a few reasons why this may happen. First, you may have your display set to a minimal number of colors. Also, you should have your display set at the highest possible resolution possible. We recommend a resolution of at least 800×600. Return to top of page
18. Why can’t I view the entire page on my PC? ________________________________________ Some pages are too large to be viewed entirely on one screen. However, you can increase the amount of a Web page that you can see by setting your display to maximum resolution. Return to top of page
19. Why does my session crash periodically? ________________________________________ Session crashes are usually caused by problems with the user’s PC. This can be especially true if the user has an older computer with a slow processor and a small amount of memory. We recommend closing all other applications when using your browser in order to free system memory. If this does not work, you should reboot your computer and try again. You may want to consider adding memory to your PC and removing applications from your start-up file. Return to top of page
Student Loan Defaults Hurt Universities by Jason Spencer Dallas
20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? ________________________________________ Just log on to the site again. Your previous session is automatically disconnected. You do not need to call someone to log you off. Return to top of page
21. Why are pages being displayed with previously viewed content? ________________________________________ Your browser can store copies of previously visited pages in a cache file on your computer. This means that pages may be redisplayed from the cache with old content rather than being displayed with the requested information. The caching of pages is dependent on the cache setting in your browser configuration. Refreshing can be forced by using the browser’s Refresh/Reload button; this requests the new information from NSLDS and ignores the computer’s cache. Clearing the browser’s cache can relieve this problem. Also see the System Requirements page for details on configuring your browser. Return to top of page
22. How do I clear the cache? ________________________________________ IE 7.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Browsing history section, click Delete… Click Delete all…, and then click Yes.
IE 6.x and 5.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Temporary Internet Files section, click Delete Files. Click Delete all offline content, and then click OK. Return to top of page
23. Why is there no link to download Netscape? ________________________________________ As of March 1, 2008 AOL discontinued support of the Netscape client products. For this reason a link to download the browser has been removed from this site. If you currently are using Netscape to access NSLDS, you can continue with this browser, however, it is no longer supported. Return to top of page
Access questions
24. Who can have access to the site? ________________________________________ Access to NSLDS information is granted to individuals whose specific job responsibilities include at least one of the following activities: • Determining a specific student applicant’s eligibility for Title IV student aid; • Billing and collecting on a Title IV loan; • Enforcing the terms of a Title IV loan; • Billing and collecting on a Title IV grant overpayment; • Submitting student enrollment information; • Ensuring the accuracy of a financial aid or borrower record; • Assisting with default aversion activities; and • Obtaining default rate information. Individual without these job related responsibilities should immediately be deleted from NSLDS access. Your organization is responsible for maintaining an accurate and current listing of active users. Employees who have left your organization should immediately be removed from the system by your Primary Destination Point Administrator (PDPA). Return to top of page
25. Can someone else in my office use my user ID and password to access the site? ________________________________________ No. User IDs and passwords are for your individual use only, and are confidential ED information. You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Use of an NSLDS user ID by anyone other than the user is a security violation and the user ID will be terminated. Security violations can cause an entire organization to lose access to NSLDS. Return to top of page
26. Can our organization sign up multiple users for NSLDS online access? ________________________________________ Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization. Return to top of page
27. Can a servicer access the site? ________________________________________ Yes. In order for a servicer to enroll for NSLDS online access, the school authorizing official must sign the application made through fsawebenroll.ed.gov. The authorizing official should never approve a user for access to NSLDS unless this person is an employee of the school or of the servicer which the school has contracted to perform NSLDS functions. It is the institution, not the servicer who is ultimately responsible for the timely and accurate reporting of the data to NSLDS. Return to top of page
28. Do students have access to the information? ________________________________________ Students have access to their own information on the NSLDS Student Access Web site, www.nslds.ed.gov. A student will need to use his/her FSA assigned PIN to log in. Please instruct students to this site so that they may directly view their personal student loan information. Never ask students for their PIN and remind them that they must not share their PIN with any entity. Like your user ID and password, the student PIN is private and personal. Return to top of page
29. Can I give this information to students? ________________________________________ Yes. It is permissible to show or print a student’s information to/for that student. However, this information is protected by the Privacy Act and care must be taken with any printed Personally Identifiable Information (PII). We strongly suggest that you verify (via a driver’s license or other identification) that the student receiving the printed NSLDS information is in fact the student identified on the printed material. Keep identity theft in mind at all times. Return to top of page
30. What happens if my Title IV loan is in default? ________________________________________ Your request for online access to NSLDS is denied if you have a loan currently on NSLDS that has been reported as in default or as discharged due to death. Additionally, NSLDS runs a program monthly to identify any current online users for whom a loan has been reported in a default or discharge due to death status. Persons identified will have their online access revoked. Once the loans are out of default you will have to re-apply for access. Return to top of page
31. What is User Access Verification? ________________________________________ After entering your user ID and password, you are presented with the User Access Verification page. NSLDS must protect the personally identifiable information (PII) in the database and this page allows NSLDS to detect automated users who attempt to access the system without authorization. A box will display with letters and numbers that may be slightly distorted. Follow the instructions and enter what you see in the blank box. Then, click Submit Response Return to top of page
32. What happens if I can’t read what is in the box? ________________________________________ If you have difficulty viewing the current image, click the refresh button on your internet browser for a new image to display. If you hit enter without attempting to replicate what you see, it will count as an ”attempt”. You will have three attempts to enter the image correctly in order to gain access to the data in NSLDS. Return to top of page
33. What happens if I have tried three times and failed? ________________________________________ The User Access Verification tool, called CAPTCHA, will lock out a user that has failed to correctly enter the image displayed after 3 attempts. This prevents unauthorized users from gaining access to the personally identifiable information (PII) in NSLDS. If you tried unsuccessfully 3 times you will receive a message that says ”You have failed the verification test. Your account has been disabled. Please contact the Customer Support Center at (800) 999-8219 for further assistance. Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number).” Return to top of page
34. What happens if I am locked out from the User Access Verification? ________________________________________ Your user ID will be inoperable and you will not be able to gain access to NSLDS. Call the Customer Support Center immediately at (800) 999-8219 to discuss your situation with a customer support representative. Explain what has happened. Your identity will be verified and your attempts will be evaluated to determine if you can regain access. Return to top of page
35. Can I get re-instated after being locked out from the User Access Verification? ________________________________________ Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access. Return to top of page
Jason Spencer Student Loan
User ID questions
36. What is the duration of a password? ________________________________________ Federal Student Aid User ID (FSA ID) passwords expire and must be changed every 90 days. Return to top of page
37. How will I know to change my password? ________________________________________ A warning that your password needs to be changed will be issued 15 days before expiration. The password can be changed anytime during those 15 days using the ”Change Password” link on the FSA Login page. Return to top of page
38. What is the format of a password, and how long should it be? ________________________________________ • Passwords must be a minimum of eight characters in length. • Passwords must contain three (3) of the four (4) criteria: • English UPPERCASE letters (A – Z) • English lowercase letters (a – z) • Westernized Arabic numerals (0-9) • Non-alphanumeric special characters (!,@,#,$,&,*) • Passwords are case sensitive. Return to top of page
39. What passwords are acceptable? ________________________________________ You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Passwords must be unique and may not be the same as your previous five passwords. Unauthorized passwords include: • Matches that resemble the word ”password” in any form (e.g. capitalized, adding a number) • Matches that pertain in any way to the user’s name in any form (e.g. login name, first or last name) Return to top of page
40. Do passwords and user IDs expire? ________________________________________ The password for any FSA ID not accessed in 90 days is automatically expired and will require a password change. Any organization code associated with a FSA ID not used during a 365 day period will be removed and will no longer be available as a selection when accessing NSLDS. The user will have to contact their Primary Destination Point Administrator to reapply for access to the organization code which was automatically removed. Return to top of page
41. Are logon attempts limited? ________________________________________ FSA IDs will be locked after 3 unsuccessful logon attempts and cannot be used for 30 minutes. After automatically becoming unlocked after 30 minutes, users can try again or select ”forgot password” link at the FSA Logon page and answer the challenge questions to reset the password. Only contact the Customer Support Center if you forgot your challenge questions or need help with the following: • Contact CPS/SAIG Technical Support at 800/330-5947 or by e-mail at [email protected] for user sign-up, FSA ID access and passwords • Contact NSLDS Customer Support Center at 800/999-8219, Monday through Friday from 8 a.m to 9 p.m. ET or by e-mail at [email protected] for NSLDS related questions Return to top of page
Problem questions
42. What if the information in NSLDS is incorrect? ________________________________________ You should contact the data provider included in the NSLDS record and provide them with information that assists the data provider in its investigation and possible correction of the errors. If the data provider is unable or unwilling to correct the data, contact the NSLDS Customer Support Center. Return to top of page
43. What if information is missing from NSLDS? ________________________________________ Due to time lapses in reporting, the most current information may not be contained in NSLDS at the time of inquiry. If the student’s loan information is not available within 45 days of disbursement, you may want to contact the Guaranty Agency, Direct Loan Servicing Center or the student’s school. Return to top of page
44. How do I resolve duplicate overpayment debts reported to NSLDS? ________________________________________ We have identified a small number of duplicate overpayment debts in NSLDS. These duplicates show the same overpayment as being held by a school and also by the Department’s Debt Collection Service (DCS). They occur when the identifiers for the overpayment are not properly reported and matched. The method described below is the fastest and most efficient way to update a student’s record if he or she is being denied aid as a result of a duplicate overpayment debt.
If you come across one of these cases when determining eligibility for an applicant, and you are certain that the two overpayments are exactly the same, you may pay the student Title IV aid once you have resolved the overpayment issue and the student is otherwise eligible.
If you find one of these duplicates you should contact the school that originally reported the overpayment (contact information is available on the NSLDS Web pages) and inform them of the problem. That school (or you, if you identified the problem with one of your own overpayments) should, after confirming that the two overpayments in NSLDS are duplicates of each other, delete the school-reported overpayment using the NSLDS Overpayment Delete Confirmation page.
Before deleting an overpayment debt, the school must: • Verify that the school no longer has any responsibility for the overpayment. • Using this Web site, validate that the overpayment debt has been reported to NSLDS (by DCS GA555). It does not matter if DCS has reported the overpayment debt as repaid.
If both of the conditions above are true, the overpayment debt can be deleted as follows: • Click Overpayment List in the Aid tab. Click on the desired Student. • Click numbered bullet next to the Overpayment debt showing your school as the Source. This navigates you to the Overpayment Display page. • Click Delete. This navigates you to the Overpayment Delete Confirmation page. • Click Confirm. This removes the overpayment from the system.
A new ISIR is generated and sent to all schools listed on the FASFA.
If you have any questions or need assistance to delete an overpayment debt, please contact the NSLDS Customer Support Center at 1-800-999-8219 or via email at [email protected]. Return to top of page
45. What if no contacts are listed on the Organization Contact list page? ________________________________________ If you need to reach a data provider and there are no contacts listed, call the NSLDS Customer Support Center at 1-800-999-8219. They may be able to assist you. The information on this page is dependent upon the organization providing current names, phone numbers, and other contact information. We encourage you to maintain accurate contact information and help encourage other financial aid professionals to enter their organization’s contact information. Return to top of page
46. How do we update our Organizational Contact information? ________________________________________ You can update the currently listed contact information by clicking on the number next to the function that needs to be changed. Follow the Help Page Instructions found by clicking the Help Icon ”?” You can also add contacts for additional functions by clicking the ADD button on the Contact List Page. NSLDS encourages all schools to list at least a primary contact and a contact for Enrollment Reporting as these contacts are used for email notifications. Return to top of page Jason Spencer Student Loan
Jason Spencer Student Loan
Printing questions
47. Why does the printout look different from the Web page? ________________________________________ Your browser formats content according to the size of the printed page, not the size of the on-screen window. Text is word-wrapped and graphics are repositioned to accommodate paper size. Return to top of page
48. Why does my browser sometimes crash when printing a Web page? ________________________________________ Sometimes Web pages contain complex graphics. Complex graphic images may stress the printer driver beyond what it can handle. Usually, the printer manufacturer is aware of such a problem, and may already have an updated printer driver available for you. Check your printer manufacturer’s Web site for an updated driver. Installing the latest driver should solve the printing problems for you. Return to top of page
Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? ________________________________________ You can find NSLDS reference material on the IFAP Web site by selecting ”Processing Resources” from the home page and ”NSLDS Reference Materials” from the Processing Resources page. Alternatively, you can select this link to get there. The material is organized by year and publication type. Return to top of page
50. Where can I find the ISIR Guide? ________________________________________ You can find the ISIR Guide on the IFAP Web site by selecting ”Publications” from the home page and the ”ISIR Guide” link under ”Processing Publications” from the Publications page. Alternatively, you can select this link to get there. The ISIR Guide and related updates are organized by award year. Return to top of page
51. Where can I find the FSA Handbook? ________________________________________ You can find the FSA Handbook on the IFAP Web site by selecting the ”Current Handbook” link from the home page under the ”Handbook” section on the right-hand side margin of the page. Return to top of page
52. Where can I find the NSLDS Newsletters? ________________________________________ You can find the NSLDS Newsletters by selecting the News & Events link on the menu bar of the NSLDS Professional Access Web site login page. Selecting this link will open a new window and take you to the NSLDS Newsletters on IFAP. You can also find the NSLDS Newsletters on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS Newsletters” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. For archived copies of the Newsletters select the ”here” link found at the top of this page. The Newsletters are organized in descending order by publication date and newsletter number. Return to top of page
53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? ________________________________________ You can find the NSLDS Enrollment Reporting Guide and the NSLDS User Guide for Transfer Student Monitoring on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS User Documentation” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date.
Client FAQ for Loans Serviced by Fedloan Servicing
54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? ________________________________________ You can find the Transfer Student Monitoring/Financial Aid History Processes and Batch File Layouts on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”Transfer Student / Financial History Processes and Batch File Layouts” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date. Return to top of page
55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)? ________________________________________ You can find the TEACH Grant Counseling Guides (Initial and Subsequent and Exit Counseling Guides) at the ATS (Agreement to Serve) Web site. Schools may use these counseling guides when completing in person counseling with their students. Students may wish to print the Initial and Subsequent Counseling guide so that they have a copy of the material covered during their counseling session. Return to top of page
Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) ________________________________________ If a school’s eligibility to participate in Title IV aid changes, it is the school’s responsibility to update properly all students on its Enrollment Reporting roster before discontinuing participation in the Enrollment Reporting process. Please review the NSLDS Enrollment Reporting Guide for enrollment reporting and associated questions. The ERG also provides details on the enrollment reporting process and Web pages that allow schools to update enrollment data in real time. Return to top of page
57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) ________________________________________ The Federal Student Aid Handbook discusses the eligibility requirements for students and parent borrowers and the aid administrator’s responsibility to ensure that recipients qualify for their aid awards. Return to top of page
58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) ________________________________________ Due to the variance of loan status codes please refer to the ISIR Guide, Appendix C. The ISIR Guide assists Financial Aid Administrators (FAAs) in interpreting student information on the Institutional Student Information Record (ISIR), which includes key processing results and National Student Loan Data System (NSLDS) financial aid history information. Return to top of page
59. What is the ”unallocated loan mount”? (NSLDS Newsletter, 11) ________________________________________ There are instances when NSLDS cannot account for all of the outstanding balance of a FFEL Consolidation Loan. NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11. Return to top of page
60. What are the current aggregate loan limits? (Gen 08-08) ________________________________________ Please refer to Dear Colleague Letter GEN 08-08 for aggregate loan limits effective as of July 1, 2008. Return to top of page
61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) ________________________________________ To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. The ISIR Comment Code 138 is addressed in Q & A 26. The answer states, ”the school must determine if the existing NSLDS record is that of the applicant and, if so, must use the information in the NSLDS when determining eligibility for Title IV aid”. If the school determines that the SSN in NSLDS is for the applicant and concludes ”that the failure to match on name or date of birth is because the student did not complete the application properly…it should instruct the applicant to make any necessary corrections to the CPS record, using the SAR or ISIR correction process. However, the school need not await the results of those corrections before using the reviewed data in the NSLDS for determining the student’s eligibility.”
If the opposite is true, the answers states ”If the school, after reviewing the data in the NSLDS, determines that it is not the applicant’s financial aid history, it can continue to process the application assuming that the student had not received any relevant Title IV aid.”
To review the complete Question and Answer use this link: GEN 96-13, Q & A 26. Return to top of page Jason Spencer Student Loan
62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37) ________________________________________ Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Must the school make certain that any default statuses or other negative information in the NSLDS be cleared in the NSLDS before it can disburse Title IV student aid?
A37 No, if the school can document that the student is eligible for Title IV aid despite such negative information contained in the NSLDS, it may award and disburse aid. An example would be if the NSLDS Financial Aid History page of the SAR or ISIR shows that the student has a defaulted loan, but the school has obtained documentation from the holder of the loan that the borrower had made ‘satisfactory arrangements to repay.’ This guidance is consistent with current requirements regarding the resolution of problems reported to a school by the CPS on a SAR or ISIR.”
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National Student Loan Database FAQs Jason Spencer Student Loan
Jason Spencer
Jason Spencer Student Loan
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? 2. What are the sources for the information held in the NSLDS database? 3. How often is the information updated on the NSLDS system? 4. Can I update loan information and personal identifiers online? 5. What section of the site can I use to satisfy the FAT requirement? 6. How can I suggest improvements or changes to the site? 7. When is the NSLDS web site available? 8. How can I contact the NSLDS Customer Support Center if I’m a foreign school?
________________________________________ Technical/Browser questions
9. Is the site secure? 10. Am I charged for using the site? 11. Can I use another browser besides Microsoft Internet Explorer? 12. Can I use a different version of Microsoft Internet Explorer? 13. How long can I be inactive before the site automatically logs me off? 14. Why am I experiencing a slow response? 15. When the site tells me that it is not responding, what should I do? 16. Why are the graphics or pictures not appearing? 17. Why do the pictures and graphics appear washed out or fuzzy? 18. Why can’t I view the entire page on my PC? 19. Why does my session crash periodically? 20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? 21. Why are pages being displayed with previously viewed content? 22. How do I clear the cache? 23. Why is there no link to download Netscape?
________________________________________ Access questions
24. Who can have access to the site? 25. Can someone else in my office use my user ID and password to access the site? 26. Can our organization sign up multiple users for NSLDS online access? 27. Can a servicer access the site? 28. Do students have access to the information? 29. Can I give this information to students? 30. What happens if my Title IV loan is in default? 31. What is User Access Verification? 32. What happens if I can’t read what is in the box? 33. What happens if I have tried three times and failed? 34. What happens when I am locked out from the User Access Verification? 35. Can I get re-instated after being locked out from the User Access Verification?
________________________________________ User ID questions
36. What is the duration of a password? 37. How will I know to change my password? 38. What is the format of a password, and how long should it be? 39. What passwords are acceptable? 40. Do passwords and user IDs expire? 41. Are logon attempts limited?
________________________________________ Problem questions
42. What if the information in NSLDS is incorrect? 43. What if information is missing from NSLDS? 44. How do I resolve duplicate overpayment debts reported to NSLDS? 45. What if no contacts are listed in the Organization Contact pages? 46. How do we update our Organizational Contact information?
Jason Spencer Student Loan
________________________________________ Printing questions
47. Why does the printout look different from the Web page? 48. Why does my browser sometimes crash when printing a Web page?
________________________________________ Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? 50. Where can I find the ISIR Guide? 51. Where can I find the FSA Handbook? 52. Where can I find the NSLDS Newsletters? 53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? 54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? 55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)?
________________________________________ Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) 57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) 58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) 59. What is the ”unallocated loan amount”? (NSLDS Newsletter, 11) 60. What are the current aggregate loan limits? (Gen 08-08) 61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) 62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37)
________________________________________
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? ________________________________________ The National Student Loan Data System (NSLDS) is the national database of information about loans and grants awarded to students under Title IV of the Higher Education Act (HEA) of 1965. NSLDS provides a centralized, integrated view of Title IV loans and grants during their complete life cycle, from aid approval through disbursement, repayment, deferment, delinquency, and closure. Return to top of page
2. What are the sources for the information held in the NSLDS database? ________________________________________ Information and data for NSLDS is received from the following sources: • Guaranty Agencies, for information on the Federal Family Education Loan Program (FFELP) • Department of Education Loan Servicers (ED Servicers) • Department of Education Debt Collection Services (DCS), for information on defaulted loans held by the Department of Education • Direct Loan Servicing (DLS), for information on Federal Direct Student Loans • Common Origination and Disbursement (COD), for Federal Grant Programs information • Conditional Disability Discharge Tracking System (CDDTS), for disability loan information • Central Processing System (CPS), for aid applicant information • Schools, for information on Federal Perkins Loan Program, student enrollment and aid overpayments. Return to top of page
faqs
3. How often is the information and data updated on the NSLDS system? ________________________________________ For a specific organization’s loan reporting schedule, search for the organization using the Data Provider Schedule link on the Org tab. GAs report loan information at least monthly, many, more frequently. Schools or their servicers report Perkins loan information monthly. Schools or their servicers report overpayments within 30 days of discovery of the overpayment. The DCS and DLS report information weekly. COD reports information daily on Pell, SMART and ACG grants. Schools and guaranty agencies also report enrollment at least monthly. Return to top of page
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4. Can I update loan information and personal identifiers online? ________________________________________ For almost all users, the answer is ”No.” Schools do not have the ability to update loans or personal identifiers online. Only data providers can update loan related information, usually through their regular submittals to NSLDS. However, limited users from a GA can update loan related information online. Return to top of page
5. What section of the site can I use to satisfy the FAT requirement? ________________________________________ The FATs (Financial Aid Transcripts) are no longer a requirement. With postscreening and the introduction of the transfer monitoring process, schools are no longer required to respond to requests for paper FATs. Return to top of page
6. How can I suggest improvements or changes to the site? ________________________________________ We encourage your comments. Please call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET or email us at [email protected]. Return to top of page
7. When is the NSLDS web site available? ________________________________________ The NSLDS web site is available from 6am Monday (Eastern Time) to 7pm Saturday. Typically, the site is also available from 7pm Saturday to 5am Sunday and from 11am Sunday to 6pm Sunday, although outages may occur for system maintenance. Return to top of page
8. How can I contact the NSLDS Customer Support Center if I’m a foreign school? ________________________________________ Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number). Return to top of page
Jason Spencer Student Loan
Technical/Browser questions
9. Is the site secure? ________________________________________ Yes. The first step is the use of a secure browser such as Microsoft Internet Explorer versions 5.x to 7.x. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Sockets Layer. We require the use of a secure browser before a connection can be made to NSLDS. After you reach us using the secure browser, the information is also scrambled again to ensure only authorized NSLDS users can read it. The security of the system should always be your number one priority. Return to top of page
10. Am I charged for using the site? ________________________________________ The Department of Education does not charge for access to the site. Your Internet service provider (ISP), however, may charge for Internet access. Return to top of page
11. Can I use another browser besides Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with Microsoft Internet Explorer. The System Requirements page identifies the specific versions recommended. The Web pages may not display or function correctly with other browsers. Return to top of page
12. Can I use a different version of Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with specific versions of Internet Explorer. The System Requirements page identifies the recommended versions. The Web pages may not display or function correctly with a version not listed on the System Requirements page. Return to top of page
13. How long can I be inactive before the site automatically logs me off? ________________________________________ For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured. Return to top of page
14. Why am I experiencing a slow response? ________________________________________ There can be several reasons why a user may experience a slow response time. First, you may be connected to the site by a slow modem. If this is the case, upgrading to a faster modem is highly recommended. If you are using the site during peak usage time (around 10 am weekdays) you might consider using the site during off-peak hours when response times should be faster. Return to top of page
15. When the site tells me that it is not responding, what should I do? ________________________________________ You are probably using the site during a period of high usage. It is recommended that you try the site at a non-peak time. If the problem persists, call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET. Return to top of page
Student Loan Debt and Resources for Help by Jason Spencer Student Loan
16. Why are the graphics or pictures not appearing? ________________________________________ You may have the graphics or picture option setting on your browser turned off. Consult your browser’s Help for details on setting this option. Return to top of page
17. Why do the pictures and graphics appear washed out or fuzzy? ________________________________________ There are a few reasons why this may happen. First, you may have your display set to a minimal number of colors. Also, you should have your display set at the highest possible resolution possible. We recommend a resolution of at least 800×600. Return to top of page
18. Why can’t I view the entire page on my PC? ________________________________________ Some pages are too large to be viewed entirely on one screen. However, you can increase the amount of a Web page that you can see by setting your display to maximum resolution. Return to top of page
19. Why does my session crash periodically? ________________________________________ Session crashes are usually caused by problems with the user’s PC. This can be especially true if the user has an older computer with a slow processor and a small amount of memory. We recommend closing all other applications when using your browser in order to free system memory. If this does not work, you should reboot your computer and try again. You may want to consider adding memory to your PC and removing applications from your start-up file. Return to top of page
Student Loan Defaults Hurt Universities by Jason Spencer Dallas
20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? ________________________________________ Just log on to the site again. Your previous session is automatically disconnected. You do not need to call someone to log you off. Return to top of page
21. Why are pages being displayed with previously viewed content? ________________________________________ Your browser can store copies of previously visited pages in a cache file on your computer. This means that pages may be redisplayed from the cache with old content rather than being displayed with the requested information. The caching of pages is dependent on the cache setting in your browser configuration. Refreshing can be forced by using the browser’s Refresh/Reload button; this requests the new information from NSLDS and ignores the computer’s cache. Clearing the browser’s cache can relieve this problem. Also see the System Requirements page for details on configuring your browser. Return to top of page
22. How do I clear the cache? ________________________________________ IE 7.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Browsing history section, click Delete… Click Delete all…, and then click Yes.
IE 6.x and 5.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Temporary Internet Files section, click Delete Files. Click Delete all offline content, and then click OK. Return to top of page
23. Why is there no link to download Netscape? ________________________________________ As of March 1, 2008 AOL discontinued support of the Netscape client products. For this reason a link to download the browser has been removed from this site. If you currently are using Netscape to access NSLDS, you can continue with this browser, however, it is no longer supported. Return to top of page
Access questions
24. Who can have access to the site? ________________________________________ Access to NSLDS information is granted to individuals whose specific job responsibilities include at least one of the following activities: • Determining a specific student applicant’s eligibility for Title IV student aid; • Billing and collecting on a Title IV loan; • Enforcing the terms of a Title IV loan; • Billing and collecting on a Title IV grant overpayment; • Submitting student enrollment information; • Ensuring the accuracy of a financial aid or borrower record; • Assisting with default aversion activities; and • Obtaining default rate information. Individual without these job related responsibilities should immediately be deleted from NSLDS access. Your organization is responsible for maintaining an accurate and current listing of active users. Employees who have left your organization should immediately be removed from the system by your Primary Destination Point Administrator (PDPA). Return to top of page
25. Can someone else in my office use my user ID and password to access the site? ________________________________________ No. User IDs and passwords are for your individual use only, and are confidential ED information. You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Use of an NSLDS user ID by anyone other than the user is a security violation and the user ID will be terminated. Security violations can cause an entire organization to lose access to NSLDS. Return to top of page
26. Can our organization sign up multiple users for NSLDS online access? ________________________________________ Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization. Return to top of page
27. Can a servicer access the site? ________________________________________ Yes. In order for a servicer to enroll for NSLDS online access, the school authorizing official must sign the application made through fsawebenroll.ed.gov. The authorizing official should never approve a user for access to NSLDS unless this person is an employee of the school or of the servicer which the school has contracted to perform NSLDS functions. It is the institution, not the servicer who is ultimately responsible for the timely and accurate reporting of the data to NSLDS. Return to top of page
28. Do students have access to the information? ________________________________________ Students have access to their own information on the NSLDS Student Access Web site, www.nslds.ed.gov. A student will need to use his/her FSA assigned PIN to log in. Please instruct students to this site so that they may directly view their personal student loan information. Never ask students for their PIN and remind them that they must not share their PIN with any entity. Like your user ID and password, the student PIN is private and personal. Return to top of page
29. Can I give this information to students? ________________________________________ Yes. It is permissible to show or print a student’s information to/for that student. However, this information is protected by the Privacy Act and care must be taken with any printed Personally Identifiable Information (PII). We strongly suggest that you verify (via a driver’s license or other identification) that the student receiving the printed NSLDS information is in fact the student identified on the printed material. Keep identity theft in mind at all times. Return to top of page
30. What happens if my Title IV loan is in default? ________________________________________ Your request for online access to NSLDS is denied if you have a loan currently on NSLDS that has been reported as in default or as discharged due to death. Additionally, NSLDS runs a program monthly to identify any current online users for whom a loan has been reported in a default or discharge due to death status. Persons identified will have their online access revoked. Once the loans are out of default you will have to re-apply for access. Return to top of page
31. What is User Access Verification? ________________________________________ After entering your user ID and password, you are presented with the User Access Verification page. NSLDS must protect the personally identifiable information (PII) in the database and this page allows NSLDS to detect automated users who attempt to access the system without authorization. A box will display with letters and numbers that may be slightly distorted. Follow the instructions and enter what you see in the blank box. Then, click Submit Response Return to top of page
32. What happens if I can’t read what is in the box? ________________________________________ If you have difficulty viewing the current image, click the refresh button on your internet browser for a new image to display. If you hit enter without attempting to replicate what you see, it will count as an ”attempt”. You will have three attempts to enter the image correctly in order to gain access to the data in NSLDS. Return to top of page
33. What happens if I have tried three times and failed? ________________________________________ The User Access Verification tool, called CAPTCHA, will lock out a user that has failed to correctly enter the image displayed after 3 attempts. This prevents unauthorized users from gaining access to the personally identifiable information (PII) in NSLDS. If you tried unsuccessfully 3 times you will receive a message that says ”You have failed the verification test. Your account has been disabled. Please contact the Customer Support Center at (800) 999-8219 for further assistance. Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number).” Return to top of page
34. What happens if I am locked out from the User Access Verification? ________________________________________ Your user ID will be inoperable and you will not be able to gain access to NSLDS. Call the Customer Support Center immediately at (800) 999-8219 to discuss your situation with a customer support representative. Explain what has happened. Your identity will be verified and your attempts will be evaluated to determine if you can regain access. Return to top of page
35. Can I get re-instated after being locked out from the User Access Verification? ________________________________________ Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access. Return to top of page
Jason Spencer Student Loan
User ID questions
36. What is the duration of a password? ________________________________________ Federal Student Aid User ID (FSA ID) passwords expire and must be changed every 90 days. Return to top of page
37. How will I know to change my password? ________________________________________ A warning that your password needs to be changed will be issued 15 days before expiration. The password can be changed anytime during those 15 days using the ”Change Password” link on the FSA Login page. Return to top of page
38. What is the format of a password, and how long should it be? ________________________________________ • Passwords must be a minimum of eight characters in length. • Passwords must contain three (3) of the four (4) criteria: • English UPPERCASE letters (A – Z) • English lowercase letters (a – z) • Westernized Arabic numerals (0-9) • Non-alphanumeric special characters (!,@,#,$,&,*) • Passwords are case sensitive. Return to top of page
39. What passwords are acceptable? ________________________________________ You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Passwords must be unique and may not be the same as your previous five passwords. Unauthorized passwords include: • Matches that resemble the word ”password” in any form (e.g. capitalized, adding a number) • Matches that pertain in any way to the user’s name in any form (e.g. login name, first or last name) Return to top of page
40. Do passwords and user IDs expire? ________________________________________ The password for any FSA ID not accessed in 90 days is automatically expired and will require a password change. Any organization code associated with a FSA ID not used during a 365 day period will be removed and will no longer be available as a selection when accessing NSLDS. The user will have to contact their Primary Destination Point Administrator to reapply for access to the organization code which was automatically removed. Return to top of page
41. Are logon attempts limited? ________________________________________ FSA IDs will be locked after 3 unsuccessful logon attempts and cannot be used for 30 minutes. After automatically becoming unlocked after 30 minutes, users can try again or select ”forgot password” link at the FSA Logon page and answer the challenge questions to reset the password. Only contact the Customer Support Center if you forgot your challenge questions or need help with the following: • Contact CPS/SAIG Technical Support at 800/330-5947 or by e-mail at [email protected] for user sign-up, FSA ID access and passwords • Contact NSLDS Customer Support Center at 800/999-8219, Monday through Friday from 8 a.m to 9 p.m. ET or by e-mail at [email protected] for NSLDS related questions Return to top of page
Problem questions
42. What if the information in NSLDS is incorrect? ________________________________________ You should contact the data provider included in the NSLDS record and provide them with information that assists the data provider in its investigation and possible correction of the errors. If the data provider is unable or unwilling to correct the data, contact the NSLDS Customer Support Center. Return to top of page
43. What if information is missing from NSLDS? ________________________________________ Due to time lapses in reporting, the most current information may not be contained in NSLDS at the time of inquiry. If the student’s loan information is not available within 45 days of disbursement, you may want to contact the Guaranty Agency, Direct Loan Servicing Center or the student’s school. Return to top of page
44. How do I resolve duplicate overpayment debts reported to NSLDS? ________________________________________ We have identified a small number of duplicate overpayment debts in NSLDS. These duplicates show the same overpayment as being held by a school and also by the Department’s Debt Collection Service (DCS). They occur when the identifiers for the overpayment are not properly reported and matched. The method described below is the fastest and most efficient way to update a student’s record if he or she is being denied aid as a result of a duplicate overpayment debt.
If you come across one of these cases when determining eligibility for an applicant, and you are certain that the two overpayments are exactly the same, you may pay the student Title IV aid once you have resolved the overpayment issue and the student is otherwise eligible.
If you find one of these duplicates you should contact the school that originally reported the overpayment (contact information is available on the NSLDS Web pages) and inform them of the problem. That school (or you, if you identified the problem with one of your own overpayments) should, after confirming that the two overpayments in NSLDS are duplicates of each other, delete the school-reported overpayment using the NSLDS Overpayment Delete Confirmation page.
Before deleting an overpayment debt, the school must: • Verify that the school no longer has any responsibility for the overpayment. • Using this Web site, validate that the overpayment debt has been reported to NSLDS (by DCS GA555). It does not matter if DCS has reported the overpayment debt as repaid.
If both of the conditions above are true, the overpayment debt can be deleted as follows: • Click Overpayment List in the Aid tab. Click on the desired Student. • Click numbered bullet next to the Overpayment debt showing your school as the Source. This navigates you to the Overpayment Display page. • Click Delete. This navigates you to the Overpayment Delete Confirmation page. • Click Confirm. This removes the overpayment from the system.
A new ISIR is generated and sent to all schools listed on the FASFA.
If you have any questions or need assistance to delete an overpayment debt, please contact the NSLDS Customer Support Center at 1-800-999-8219 or via email at [email protected]. Return to top of page
45. What if no contacts are listed on the Organization Contact list page? ________________________________________ If you need to reach a data provider and there are no contacts listed, call the NSLDS Customer Support Center at 1-800-999-8219. They may be able to assist you. The information on this page is dependent upon the organization providing current names, phone numbers, and other contact information. We encourage you to maintain accurate contact information and help encourage other financial aid professionals to enter their organization’s contact information. Return to top of page
46. How do we update our Organizational Contact information? ________________________________________ You can update the currently listed contact information by clicking on the number next to the function that needs to be changed. Follow the Help Page Instructions found by clicking the Help Icon ”?” You can also add contacts for additional functions by clicking the ADD button on the Contact List Page. NSLDS encourages all schools to list at least a primary contact and a contact for Enrollment Reporting as these contacts are used for email notifications. Return to top of page Jason Spencer Student Loan
Jason Spencer Student Loan
Printing questions
47. Why does the printout look different from the Web page? ________________________________________ Your browser formats content according to the size of the printed page, not the size of the on-screen window. Text is word-wrapped and graphics are repositioned to accommodate paper size. Return to top of page
48. Why does my browser sometimes crash when printing a Web page? ________________________________________ Sometimes Web pages contain complex graphics. Complex graphic images may stress the printer driver beyond what it can handle. Usually, the printer manufacturer is aware of such a problem, and may already have an updated printer driver available for you. Check your printer manufacturer’s Web site for an updated driver. Installing the latest driver should solve the printing problems for you. Return to top of page
Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? ________________________________________ You can find NSLDS reference material on the IFAP Web site by selecting ”Processing Resources” from the home page and ”NSLDS Reference Materials” from the Processing Resources page. Alternatively, you can select this link to get there. The material is organized by year and publication type. Return to top of page
50. Where can I find the ISIR Guide? ________________________________________ You can find the ISIR Guide on the IFAP Web site by selecting ”Publications” from the home page and the ”ISIR Guide” link under ”Processing Publications” from the Publications page. Alternatively, you can select this link to get there. The ISIR Guide and related updates are organized by award year. Return to top of page
51. Where can I find the FSA Handbook? ________________________________________ You can find the FSA Handbook on the IFAP Web site by selecting the ”Current Handbook” link from the home page under the ”Handbook” section on the right-hand side margin of the page. Return to top of page
52. Where can I find the NSLDS Newsletters? ________________________________________ You can find the NSLDS Newsletters by selecting the News & Events link on the menu bar of the NSLDS Professional Access Web site login page. Selecting this link will open a new window and take you to the NSLDS Newsletters on IFAP. You can also find the NSLDS Newsletters on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS Newsletters” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. For archived copies of the Newsletters select the ”here” link found at the top of this page. The Newsletters are organized in descending order by publication date and newsletter number. Return to top of page
53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? ________________________________________ You can find the NSLDS Enrollment Reporting Guide and the NSLDS User Guide for Transfer Student Monitoring on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS User Documentation” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date.
Client FAQ for Loans Serviced by Fedloan Servicing
54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? ________________________________________ You can find the Transfer Student Monitoring/Financial Aid History Processes and Batch File Layouts on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”Transfer Student / Financial History Processes and Batch File Layouts” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date. Return to top of page
55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)? ________________________________________ You can find the TEACH Grant Counseling Guides (Initial and Subsequent and Exit Counseling Guides) at the ATS (Agreement to Serve) Web site. Schools may use these counseling guides when completing in person counseling with their students. Students may wish to print the Initial and Subsequent Counseling guide so that they have a copy of the material covered during their counseling session. Return to top of page
Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) ________________________________________ If a school’s eligibility to participate in Title IV aid changes, it is the school’s responsibility to update properly all students on its Enrollment Reporting roster before discontinuing participation in the Enrollment Reporting process. Please review the NSLDS Enrollment Reporting Guide for enrollment reporting and associated questions. The ERG also provides details on the enrollment reporting process and Web pages that allow schools to update enrollment data in real time. Return to top of page
57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) ________________________________________ The Federal Student Aid Handbook discusses the eligibility requirements for students and parent borrowers and the aid administrator’s responsibility to ensure that recipients qualify for their aid awards. Return to top of page
58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) ________________________________________ Due to the variance of loan status codes please refer to the ISIR Guide, Appendix C. The ISIR Guide assists Financial Aid Administrators (FAAs) in interpreting student information on the Institutional Student Information Record (ISIR), which includes key processing results and National Student Loan Data System (NSLDS) financial aid history information. Return to top of page
59. What is the ”unallocated loan mount”? (NSLDS Newsletter, 11) ________________________________________ There are instances when NSLDS cannot account for all of the outstanding balance of a FFEL Consolidation Loan. NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11. Return to top of page
60. What are the current aggregate loan limits? (Gen 08-08) ________________________________________ Please refer to Dear Colleague Letter GEN 08-08 for aggregate loan limits effective as of July 1, 2008. Return to top of page
61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) ________________________________________ To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. The ISIR Comment Code 138 is addressed in Q & A 26. The answer states, ”the school must determine if the existing NSLDS record is that of the applicant and, if so, must use the information in the NSLDS when determining eligibility for Title IV aid”. If the school determines that the SSN in NSLDS is for the applicant and concludes ”that the failure to match on name or date of birth is because the student did not complete the application properly…it should instruct the applicant to make any necessary corrections to the CPS record, using the SAR or ISIR correction process. However, the school need not await the results of those corrections before using the reviewed data in the NSLDS for determining the student’s eligibility.”
If the opposite is true, the answers states ”If the school, after reviewing the data in the NSLDS, determines that it is not the applicant’s financial aid history, it can continue to process the application assuming that the student had not received any relevant Title IV aid.”
To review the complete Question and Answer use this link: GEN 96-13, Q & A 26. Return to top of page Jason Spencer Student Loan
62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37) ________________________________________ Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Must the school make certain that any default statuses or other negative information in the NSLDS be cleared in the NSLDS before it can disburse Title IV student aid?
A37 No, if the school can document that the student is eligible for Title IV aid despite such negative information contained in the NSLDS, it may award and disburse aid. An example would be if the NSLDS Financial Aid History page of the SAR or ISIR shows that the student has a defaulted loan, but the school has obtained documentation from the holder of the loan that the borrower had made ‘satisfactory arrangements to repay.’ This guidance is consistent with current requirements regarding the resolution of problems reported to a school by the CPS on a SAR or ISIR.”
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Dallas Texas
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Carl Perkins, took a picture of this from ‘‘Back on Top’’ album set, it’s easier than scanning, but I’m not sure when this and others of him in that same shirt were taken. I’m guessing at Columbia Records in Memphis, TN, around 1969.
Second, the first home of him and his wife Valda, Parkview Courts, Jackson, TN, scanned from ‘Go, Cat, Go: The Life and Times of Carl Perkins.’
Jan 9, 1969, Carl played for soldiers in Saigon, at the Long Binh Air Force Base, where he visited and played for wounded soldiers, and had the idea to record messages they wanted to send to their families with a tape recorder. The same year on Feb 2, returning home to Jackson, it was declared ‘Carl Perkins Day,’ and he was celebrated throughout the week. Then, he and his wife Valda began calling the soldiers families, bringing relief to each by hearing their sons voices and knowing they were still alive.
That following winter, he wanted to continue helping others:
“That Christmas the family and I decided we would not spend a lot on ourselves. Instead, we decided to fill plastic bags with fruits, candies, and nuts and a note saying, 'Merry Christmas. Somebody loves you,’ and pass them out to poor kids.
After church one Sunday before Christmas, we began driving through the streets of Jackson searching for kids who appeared to be in need, when we found ourselves in the housing project we had lived in before the days of Blue Suede Shoes. I parked the car and opened the trunk, stocked full of goodies. Children seemed to fall from the sky. They were everywhere, and as quickly as they had come, they disappeared. The trunk was empty.
I stood there for a moment and looked over to the apartment where Val and I had lived. I vividly recalled that Christmas morning when Stan’s little red wagon turned over on him, and I cried a little. God had answered my prayer that morning by blessing me abundantly so that I was not only able to give to my own children but to many others also.”
Excerpt from 'Disciple in Blue Suede Shoes,’ pg 111-112
He went from a young dad on the back porch crying because he thought he failed his kids, by not providing the Christmas he wanted them to have, the one he never had as a kid. To impacting people’s lives in ways, he probably couldn’t have imagined, at that very moment. It’s moving, I wish he knew how monumental it was.
#Carl Perkins#Rockabilly#Sun Records#Sun Studio#Inspiring#Helping#1950s#Rock and Roll#Rock n Roll#Sun//Perk#CP//Story Time#Perk//50s#CP//The Perkins Family#//MyPosts#//Edits#CP//Scans#//MyScans#CP//Edits#CP//Guitars#Photo//Set
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National Student Loan Database FAQs Jason Spencer Student Loan
Jason Spencer
Jason Spencer Student Loan
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? 2. What are the sources for the information held in the NSLDS database? 3. How often is the information updated on the NSLDS system? 4. Can I update loan information and personal identifiers online? 5. What section of the site can I use to satisfy the FAT requirement? 6. How can I suggest improvements or changes to the site? 7. When is the NSLDS web site available? 8. How can I contact the NSLDS Customer Support Center if I’m a foreign school?
________________________________________ Technical/Browser questions
9. Is the site secure? 10. Am I charged for using the site? 11. Can I use another browser besides Microsoft Internet Explorer? 12. Can I use a different version of Microsoft Internet Explorer? 13. How long can I be inactive before the site automatically logs me off? 14. Why am I experiencing a slow response? 15. When the site tells me that it is not responding, what should I do? 16. Why are the graphics or pictures not appearing? 17. Why do the pictures and graphics appear washed out or fuzzy? 18. Why can’t I view the entire page on my PC? 19. Why does my session crash periodically? 20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? 21. Why are pages being displayed with previously viewed content? 22. How do I clear the cache? 23. Why is there no link to download Netscape?
________________________________________ Access questions
24. Who can have access to the site? 25. Can someone else in my office use my user ID and password to access the site? 26. Can our organization sign up multiple users for NSLDS online access? 27. Can a servicer access the site? 28. Do students have access to the information? 29. Can I give this information to students? 30. What happens if my Title IV loan is in default? 31. What is User Access Verification? 32. What happens if I can’t read what is in the box? 33. What happens if I have tried three times and failed? 34. What happens when I am locked out from the User Access Verification? 35. Can I get re-instated after being locked out from the User Access Verification?
________________________________________ User ID questions
36. What is the duration of a password? 37. How will I know to change my password? 38. What is the format of a password, and how long should it be? 39. What passwords are acceptable? 40. Do passwords and user IDs expire? 41. Are logon attempts limited?
________________________________________ Problem questions
42. What if the information in NSLDS is incorrect? 43. What if information is missing from NSLDS? 44. How do I resolve duplicate overpayment debts reported to NSLDS? 45. What if no contacts are listed in the Organization Contact pages? 46. How do we update our Organizational Contact information?
Jason Spencer Student Loan
________________________________________ Printing questions
47. Why does the printout look different from the Web page? 48. Why does my browser sometimes crash when printing a Web page?
________________________________________ Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? 50. Where can I find the ISIR Guide? 51. Where can I find the FSA Handbook? 52. Where can I find the NSLDS Newsletters? 53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? 54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? 55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)?
________________________________________ Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) 57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) 58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) 59. What is the ”unallocated loan amount”? (NSLDS Newsletter, 11) 60. What are the current aggregate loan limits? (Gen 08-08) 61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) 62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37)
________________________________________
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? ________________________________________ The National Student Loan Data System (NSLDS) is the national database of information about loans and grants awarded to students under Title IV of the Higher Education Act (HEA) of 1965. NSLDS provides a centralized, integrated view of Title IV loans and grants during their complete life cycle, from aid approval through disbursement, repayment, deferment, delinquency, and closure. Return to top of page
2. What are the sources for the information held in the NSLDS database? ________________________________________ Information and data for NSLDS is received from the following sources: • Guaranty Agencies, for information on the Federal Family Education Loan Program (FFELP) • Department of Education Loan Servicers (ED Servicers) • Department of Education Debt Collection Services (DCS), for information on defaulted loans held by the Department of Education • Direct Loan Servicing (DLS), for information on Federal Direct Student Loans • Common Origination and Disbursement (COD), for Federal Grant Programs information • Conditional Disability Discharge Tracking System (CDDTS), for disability loan information • Central Processing System (CPS), for aid applicant information • Schools, for information on Federal Perkins Loan Program, student enrollment and aid overpayments. Return to top of page
faqs
3. How often is the information and data updated on the NSLDS system? ________________________________________ For a specific organization’s loan reporting schedule, search for the organization using the Data Provider Schedule link on the Org tab. GAs report loan information at least monthly, many, more frequently. Schools or their servicers report Perkins loan information monthly. Schools or their servicers report overpayments within 30 days of discovery of the overpayment. The DCS and DLS report information weekly. COD reports information daily on Pell, SMART and ACG grants. Schools and guaranty agencies also report enrollment at least monthly. Return to top of page
Understanding the Difference between Loan Delinquency and Loan Default by Jason Spencer Student Loan
4. Can I update loan information and personal identifiers online? ________________________________________ For almost all users, the answer is ”No.” Schools do not have the ability to update loans or personal identifiers online. Only data providers can update loan related information, usually through their regular submittals to NSLDS. However, limited users from a GA can update loan related information online. Return to top of page
5. What section of the site can I use to satisfy the FAT requirement? ________________________________________ The FATs (Financial Aid Transcripts) are no longer a requirement. With postscreening and the introduction of the transfer monitoring process, schools are no longer required to respond to requests for paper FATs. Return to top of page
6. How can I suggest improvements or changes to the site? ________________________________________ We encourage your comments. Please call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET or email us at [email protected]. Return to top of page
7. When is the NSLDS web site available? ________________________________________ The NSLDS web site is available from 6am Monday (Eastern Time) to 7pm Saturday. Typically, the site is also available from 7pm Saturday to 5am Sunday and from 11am Sunday to 6pm Sunday, although outages may occur for system maintenance. Return to top of page
8. How can I contact the NSLDS Customer Support Center if I’m a foreign school? ________________________________________ Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number). Return to top of page
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Technical/Browser questions
9. Is the site secure? ________________________________________ Yes. The first step is the use of a secure browser such as Microsoft Internet Explorer versions 5.x to 7.x. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Sockets Layer. We require the use of a secure browser before a connection can be made to NSLDS. After you reach us using the secure browser, the information is also scrambled again to ensure only authorized NSLDS users can read it. The security of the system should always be your number one priority. Return to top of page
10. Am I charged for using the site? ________________________________________ The Department of Education does not charge for access to the site. Your Internet service provider (ISP), however, may charge for Internet access. Return to top of page
11. Can I use another browser besides Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with Microsoft Internet Explorer. The System Requirements page identifies the specific versions recommended. The Web pages may not display or function correctly with other browsers. Return to top of page
12. Can I use a different version of Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with specific versions of Internet Explorer. The System Requirements page identifies the recommended versions. The Web pages may not display or function correctly with a version not listed on the System Requirements page. Return to top of page
13. How long can I be inactive before the site automatically logs me off? ________________________________________ For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured. Return to top of page
14. Why am I experiencing a slow response? ________________________________________ There can be several reasons why a user may experience a slow response time. First, you may be connected to the site by a slow modem. If this is the case, upgrading to a faster modem is highly recommended. If you are using the site during peak usage time (around 10 am weekdays) you might consider using the site during off-peak hours when response times should be faster. Return to top of page
15. When the site tells me that it is not responding, what should I do? ________________________________________ You are probably using the site during a period of high usage. It is recommended that you try the site at a non-peak time. If the problem persists, call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET. Return to top of page
Student Loan Debt and Resources for Help by Jason Spencer Student Loan
16. Why are the graphics or pictures not appearing? ________________________________________ You may have the graphics or picture option setting on your browser turned off. Consult your browser’s Help for details on setting this option. Return to top of page
17. Why do the pictures and graphics appear washed out or fuzzy? ________________________________________ There are a few reasons why this may happen. First, you may have your display set to a minimal number of colors. Also, you should have your display set at the highest possible resolution possible. We recommend a resolution of at least 800×600. Return to top of page
18. Why can’t I view the entire page on my PC? ________________________________________ Some pages are too large to be viewed entirely on one screen. However, you can increase the amount of a Web page that you can see by setting your display to maximum resolution. Return to top of page
19. Why does my session crash periodically? ________________________________________ Session crashes are usually caused by problems with the user’s PC. This can be especially true if the user has an older computer with a slow processor and a small amount of memory. We recommend closing all other applications when using your browser in order to free system memory. If this does not work, you should reboot your computer and try again. You may want to consider adding memory to your PC and removing applications from your start-up file. Return to top of page
Student Loan Defaults Hurt Universities by Jason Spencer Dallas
20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? ________________________________________ Just log on to the site again. Your previous session is automatically disconnected. You do not need to call someone to log you off. Return to top of page
21. Why are pages being displayed with previously viewed content? ________________________________________ Your browser can store copies of previously visited pages in a cache file on your computer. This means that pages may be redisplayed from the cache with old content rather than being displayed with the requested information. The caching of pages is dependent on the cache setting in your browser configuration. Refreshing can be forced by using the browser’s Refresh/Reload button; this requests the new information from NSLDS and ignores the computer’s cache. Clearing the browser’s cache can relieve this problem. Also see the System Requirements page for details on configuring your browser. Return to top of page
22. How do I clear the cache? ________________________________________ IE 7.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Browsing history section, click Delete… Click Delete all…, and then click Yes.
IE 6.x and 5.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Temporary Internet Files section, click Delete Files. Click Delete all offline content, and then click OK. Return to top of page
23. Why is there no link to download Netscape? ________________________________________ As of March 1, 2008 AOL discontinued support of the Netscape client products. For this reason a link to download the browser has been removed from this site. If you currently are using Netscape to access NSLDS, you can continue with this browser, however, it is no longer supported. Return to top of page
Access questions
24. Who can have access to the site? ________________________________________ Access to NSLDS information is granted to individuals whose specific job responsibilities include at least one of the following activities: • Determining a specific student applicant’s eligibility for Title IV student aid; • Billing and collecting on a Title IV loan; • Enforcing the terms of a Title IV loan; • Billing and collecting on a Title IV grant overpayment; • Submitting student enrollment information; • Ensuring the accuracy of a financial aid or borrower record; • Assisting with default aversion activities; and • Obtaining default rate information. Individual without these job related responsibilities should immediately be deleted from NSLDS access. Your organization is responsible for maintaining an accurate and current listing of active users. Employees who have left your organization should immediately be removed from the system by your Primary Destination Point Administrator (PDPA). Return to top of page
25. Can someone else in my office use my user ID and password to access the site? ________________________________________ No. User IDs and passwords are for your individual use only, and are confidential ED information. You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Use of an NSLDS user ID by anyone other than the user is a security violation and the user ID will be terminated. Security violations can cause an entire organization to lose access to NSLDS. Return to top of page
26. Can our organization sign up multiple users for NSLDS online access? ________________________________________ Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization. Return to top of page
27. Can a servicer access the site? ________________________________________ Yes. In order for a servicer to enroll for NSLDS online access, the school authorizing official must sign the application made through fsawebenroll.ed.gov. The authorizing official should never approve a user for access to NSLDS unless this person is an employee of the school or of the servicer which the school has contracted to perform NSLDS functions. It is the institution, not the servicer who is ultimately responsible for the timely and accurate reporting of the data to NSLDS. Return to top of page
28. Do students have access to the information? ________________________________________ Students have access to their own information on the NSLDS Student Access Web site, www.nslds.ed.gov. A student will need to use his/her FSA assigned PIN to log in. Please instruct students to this site so that they may directly view their personal student loan information. Never ask students for their PIN and remind them that they must not share their PIN with any entity. Like your user ID and password, the student PIN is private and personal. Return to top of page
29. Can I give this information to students? ________________________________________ Yes. It is permissible to show or print a student’s information to/for that student. However, this information is protected by the Privacy Act and care must be taken with any printed Personally Identifiable Information (PII). We strongly suggest that you verify (via a driver’s license or other identification) that the student receiving the printed NSLDS information is in fact the student identified on the printed material. Keep identity theft in mind at all times. Return to top of page
30. What happens if my Title IV loan is in default? ________________________________________ Your request for online access to NSLDS is denied if you have a loan currently on NSLDS that has been reported as in default or as discharged due to death. Additionally, NSLDS runs a program monthly to identify any current online users for whom a loan has been reported in a default or discharge due to death status. Persons identified will have their online access revoked. Once the loans are out of default you will have to re-apply for access. Return to top of page
31. What is User Access Verification? ________________________________________ After entering your user ID and password, you are presented with the User Access Verification page. NSLDS must protect the personally identifiable information (PII) in the database and this page allows NSLDS to detect automated users who attempt to access the system without authorization. A box will display with letters and numbers that may be slightly distorted. Follow the instructions and enter what you see in the blank box. Then, click Submit Response Return to top of page
32. What happens if I can’t read what is in the box? ________________________________________ If you have difficulty viewing the current image, click the refresh button on your internet browser for a new image to display. If you hit enter without attempting to replicate what you see, it will count as an ”attempt”. You will have three attempts to enter the image correctly in order to gain access to the data in NSLDS. Return to top of page
33. What happens if I have tried three times and failed? ________________________________________ The User Access Verification tool, called CAPTCHA, will lock out a user that has failed to correctly enter the image displayed after 3 attempts. This prevents unauthorized users from gaining access to the personally identifiable information (PII) in NSLDS. If you tried unsuccessfully 3 times you will receive a message that says ”You have failed the verification test. Your account has been disabled. Please contact the Customer Support Center at (800) 999-8219 for further assistance. Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number).” Return to top of page
34. What happens if I am locked out from the User Access Verification? ________________________________________ Your user ID will be inoperable and you will not be able to gain access to NSLDS. Call the Customer Support Center immediately at (800) 999-8219 to discuss your situation with a customer support representative. Explain what has happened. Your identity will be verified and your attempts will be evaluated to determine if you can regain access. Return to top of page
35. Can I get re-instated after being locked out from the User Access Verification? ________________________________________ Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access. Return to top of page
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User ID questions
36. What is the duration of a password? ________________________________________ Federal Student Aid User ID (FSA ID) passwords expire and must be changed every 90 days. Return to top of page
37. How will I know to change my password? ________________________________________ A warning that your password needs to be changed will be issued 15 days before expiration. The password can be changed anytime during those 15 days using the ”Change Password” link on the FSA Login page. Return to top of page
38. What is the format of a password, and how long should it be? ________________________________________ • Passwords must be a minimum of eight characters in length. • Passwords must contain three (3) of the four (4) criteria: • English UPPERCASE letters (A – Z) • English lowercase letters (a – z) • Westernized Arabic numerals (0-9) • Non-alphanumeric special characters (!,@,#,$,&,*) • Passwords are case sensitive. Return to top of page
39. What passwords are acceptable? ________________________________________ You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Passwords must be unique and may not be the same as your previous five passwords. Unauthorized passwords include: • Matches that resemble the word ”password” in any form (e.g. capitalized, adding a number) • Matches that pertain in any way to the user’s name in any form (e.g. login name, first or last name) Return to top of page
40. Do passwords and user IDs expire? ________________________________________ The password for any FSA ID not accessed in 90 days is automatically expired and will require a password change. Any organization code associated with a FSA ID not used during a 365 day period will be removed and will no longer be available as a selection when accessing NSLDS. The user will have to contact their Primary Destination Point Administrator to reapply for access to the organization code which was automatically removed. Return to top of page
41. Are logon attempts limited? ________________________________________ FSA IDs will be locked after 3 unsuccessful logon attempts and cannot be used for 30 minutes. After automatically becoming unlocked after 30 minutes, users can try again or select ”forgot password” link at the FSA Logon page and answer the challenge questions to reset the password. Only contact the Customer Support Center if you forgot your challenge questions or need help with the following: • Contact CPS/SAIG Technical Support at 800/330-5947 or by e-mail at [email protected] for user sign-up, FSA ID access and passwords • Contact NSLDS Customer Support Center at 800/999-8219, Monday through Friday from 8 a.m to 9 p.m. ET or by e-mail at [email protected] for NSLDS related questions Return to top of page
Problem questions
42. What if the information in NSLDS is incorrect? ________________________________________ You should contact the data provider included in the NSLDS record and provide them with information that assists the data provider in its investigation and possible correction of the errors. If the data provider is unable or unwilling to correct the data, contact the NSLDS Customer Support Center. Return to top of page
43. What if information is missing from NSLDS? ________________________________________ Due to time lapses in reporting, the most current information may not be contained in NSLDS at the time of inquiry. If the student’s loan information is not available within 45 days of disbursement, you may want to contact the Guaranty Agency, Direct Loan Servicing Center or the student’s school. Return to top of page
44. How do I resolve duplicate overpayment debts reported to NSLDS? ________________________________________ We have identified a small number of duplicate overpayment debts in NSLDS. These duplicates show the same overpayment as being held by a school and also by the Department’s Debt Collection Service (DCS). They occur when the identifiers for the overpayment are not properly reported and matched. The method described below is the fastest and most efficient way to update a student’s record if he or she is being denied aid as a result of a duplicate overpayment debt.
If you come across one of these cases when determining eligibility for an applicant, and you are certain that the two overpayments are exactly the same, you may pay the student Title IV aid once you have resolved the overpayment issue and the student is otherwise eligible.
If you find one of these duplicates you should contact the school that originally reported the overpayment (contact information is available on the NSLDS Web pages) and inform them of the problem. That school (or you, if you identified the problem with one of your own overpayments) should, after confirming that the two overpayments in NSLDS are duplicates of each other, delete the school-reported overpayment using the NSLDS Overpayment Delete Confirmation page.
Before deleting an overpayment debt, the school must: • Verify that the school no longer has any responsibility for the overpayment. • Using this Web site, validate that the overpayment debt has been reported to NSLDS (by DCS GA555). It does not matter if DCS has reported the overpayment debt as repaid.
If both of the conditions above are true, the overpayment debt can be deleted as follows: • Click Overpayment List in the Aid tab. Click on the desired Student. • Click numbered bullet next to the Overpayment debt showing your school as the Source. This navigates you to the Overpayment Display page. • Click Delete. This navigates you to the Overpayment Delete Confirmation page. • Click Confirm. This removes the overpayment from the system.
A new ISIR is generated and sent to all schools listed on the FASFA.
If you have any questions or need assistance to delete an overpayment debt, please contact the NSLDS Customer Support Center at 1-800-999-8219 or via email at [email protected]. Return to top of page
45. What if no contacts are listed on the Organization Contact list page? ________________________________________ If you need to reach a data provider and there are no contacts listed, call the NSLDS Customer Support Center at 1-800-999-8219. They may be able to assist you. The information on this page is dependent upon the organization providing current names, phone numbers, and other contact information. We encourage you to maintain accurate contact information and help encourage other financial aid professionals to enter their organization’s contact information. Return to top of page
46. How do we update our Organizational Contact information? ________________________________________ You can update the currently listed contact information by clicking on the number next to the function that needs to be changed. Follow the Help Page Instructions found by clicking the Help Icon ”?” You can also add contacts for additional functions by clicking the ADD button on the Contact List Page. NSLDS encourages all schools to list at least a primary contact and a contact for Enrollment Reporting as these contacts are used for email notifications. Return to top of page Jason Spencer Student Loan
Jason Spencer Student Loan
Printing questions
47. Why does the printout look different from the Web page? ________________________________________ Your browser formats content according to the size of the printed page, not the size of the on-screen window. Text is word-wrapped and graphics are repositioned to accommodate paper size. Return to top of page
48. Why does my browser sometimes crash when printing a Web page? ________________________________________ Sometimes Web pages contain complex graphics. Complex graphic images may stress the printer driver beyond what it can handle. Usually, the printer manufacturer is aware of such a problem, and may already have an updated printer driver available for you. Check your printer manufacturer’s Web site for an updated driver. Installing the latest driver should solve the printing problems for you. Return to top of page
Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? ________________________________________ You can find NSLDS reference material on the IFAP Web site by selecting ”Processing Resources” from the home page and ”NSLDS Reference Materials” from the Processing Resources page. Alternatively, you can select this link to get there. The material is organized by year and publication type. Return to top of page
50. Where can I find the ISIR Guide? ________________________________________ You can find the ISIR Guide on the IFAP Web site by selecting ”Publications” from the home page and the ”ISIR Guide” link under ”Processing Publications” from the Publications page. Alternatively, you can select this link to get there. The ISIR Guide and related updates are organized by award year. Return to top of page
51. Where can I find the FSA Handbook? ________________________________________ You can find the FSA Handbook on the IFAP Web site by selecting the ”Current Handbook” link from the home page under the ”Handbook” section on the right-hand side margin of the page. Return to top of page
52. Where can I find the NSLDS Newsletters? ________________________________________ You can find the NSLDS Newsletters by selecting the News & Events link on the menu bar of the NSLDS Professional Access Web site login page. Selecting this link will open a new window and take you to the NSLDS Newsletters on IFAP. You can also find the NSLDS Newsletters on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS Newsletters” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. For archived copies of the Newsletters select the ”here” link found at the top of this page. The Newsletters are organized in descending order by publication date and newsletter number. Return to top of page
53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? ________________________________________ You can find the NSLDS Enrollment Reporting Guide and the NSLDS User Guide for Transfer Student Monitoring on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS User Documentation” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date.
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54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? ________________________________________ You can find the Transfer Student Monitoring/Financial Aid History Processes and Batch File Layouts on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”Transfer Student / Financial History Processes and Batch File Layouts” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date. Return to top of page
55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)? ________________________________________ You can find the TEACH Grant Counseling Guides (Initial and Subsequent and Exit Counseling Guides) at the ATS (Agreement to Serve) Web site. Schools may use these counseling guides when completing in person counseling with their students. Students may wish to print the Initial and Subsequent Counseling guide so that they have a copy of the material covered during their counseling session. Return to top of page
Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) ________________________________________ If a school’s eligibility to participate in Title IV aid changes, it is the school’s responsibility to update properly all students on its Enrollment Reporting roster before discontinuing participation in the Enrollment Reporting process. Please review the NSLDS Enrollment Reporting Guide for enrollment reporting and associated questions. The ERG also provides details on the enrollment reporting process and Web pages that allow schools to update enrollment data in real time. Return to top of page
57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) ________________________________________ The Federal Student Aid Handbook discusses the eligibility requirements for students and parent borrowers and the aid administrator’s responsibility to ensure that recipients qualify for their aid awards. Return to top of page
58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) ________________________________________ Due to the variance of loan status codes please refer to the ISIR Guide, Appendix C. The ISIR Guide assists Financial Aid Administrators (FAAs) in interpreting student information on the Institutional Student Information Record (ISIR), which includes key processing results and National Student Loan Data System (NSLDS) financial aid history information. Return to top of page
59. What is the ”unallocated loan mount”? (NSLDS Newsletter, 11) ________________________________________ There are instances when NSLDS cannot account for all of the outstanding balance of a FFEL Consolidation Loan. NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11. Return to top of page
60. What are the current aggregate loan limits? (Gen 08-08) ________________________________________ Please refer to Dear Colleague Letter GEN 08-08 for aggregate loan limits effective as of July 1, 2008. Return to top of page
61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) ________________________________________ To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. The ISIR Comment Code 138 is addressed in Q & A 26. The answer states, ”the school must determine if the existing NSLDS record is that of the applicant and, if so, must use the information in the NSLDS when determining eligibility for Title IV aid”. If the school determines that the SSN in NSLDS is for the applicant and concludes ”that the failure to match on name or date of birth is because the student did not complete the application properly…it should instruct the applicant to make any necessary corrections to the CPS record, using the SAR or ISIR correction process. However, the school need not await the results of those corrections before using the reviewed data in the NSLDS for determining the student’s eligibility.”
If the opposite is true, the answers states ”If the school, after reviewing the data in the NSLDS, determines that it is not the applicant’s financial aid history, it can continue to process the application assuming that the student had not received any relevant Title IV aid.”
To review the complete Question and Answer use this link: GEN 96-13, Q & A 26. Return to top of page Jason Spencer Student Loan
62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37) ________________________________________ Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Must the school make certain that any default statuses or other negative information in the NSLDS be cleared in the NSLDS before it can disburse Title IV student aid?
A37 No, if the school can document that the student is eligible for Title IV aid despite such negative information contained in the NSLDS, it may award and disburse aid. An example would be if the NSLDS Financial Aid History page of the SAR or ISIR shows that the student has a defaulted loan, but the school has obtained documentation from the holder of the loan that the borrower had made ‘satisfactory arrangements to repay.’ This guidance is consistent with current requirements regarding the resolution of problems reported to a school by the CPS on a SAR or ISIR.”
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National Student Loan Database FAQ’s Jason Spencer Student Loan
Jason Spencer
Jason Spencer Student Loan
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? 2. What are the sources for the information held in the NSLDS database? 3. How often is the information updated on the NSLDS system? 4. Can I update loan information and personal identifiers online? 5. What section of the site can I use to satisfy the FAT requirement? 6. How can I suggest improvements or changes to the site? 7. When is the NSLDS web site available? 8. How can I contact the NSLDS Customer Support Center if I’m a foreign school?
________________________________________ Technical/Browser questions
9. Is the site secure? 10. Am I charged for using the site? 11. Can I use another browser besides Microsoft Internet Explorer? 12. Can I use a different version of Microsoft Internet Explorer? 13. How long can I be inactive before the site automatically logs me off? 14. Why am I experiencing a slow response? 15. When the site tells me that it is not responding, what should I do? 16. Why are the graphics or pictures not appearing? 17. Why do the pictures and graphics appear washed out or fuzzy? 18. Why can’t I view the entire page on my PC? 19. Why does my session crash periodically? 20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? 21. Why are pages being displayed with previously viewed content? 22. How do I clear the cache? 23. Why is there no link to download Netscape?
________________________________________ Access questions
24. Who can have access to the site? 25. Can someone else in my office use my user ID and password to access the site? 26. Can our organization sign up multiple users for NSLDS online access? 27. Can a servicer access the site? 28. Do students have access to the information? 29. Can I give this information to students? 30. What happens if my Title IV loan is in default? 31. What is User Access Verification? 32. What happens if I can’t read what is in the box? 33. What happens if I have tried three times and failed? 34. What happens when I am locked out from the User Access Verification? 35. Can I get re-instated after being locked out from the User Access Verification?
________________________________________ User ID questions
36. What is the duration of a password? 37. How will I know to change my password? 38. What is the format of a password, and how long should it be? 39. What passwords are acceptable? 40. Do passwords and user IDs expire? 41. Are logon attempts limited?
________________________________________ Problem questions
42. What if the information in NSLDS is incorrect? 43. What if information is missing from NSLDS? 44. How do I resolve duplicate overpayment debts reported to NSLDS? 45. What if no contacts are listed in the Organization Contact pages? 46. How do we update our Organizational Contact information?
Jason Spencer Student Loan
________________________________________ Printing questions
47. Why does the printout look different from the Web page? 48. Why does my browser sometimes crash when printing a Web page?
________________________________________ Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? 50. Where can I find the ISIR Guide? 51. Where can I find the FSA Handbook? 52. Where can I find the NSLDS Newsletters? 53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? 54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? 55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)?
________________________________________ Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) 57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) 58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) 59. What is the ”unallocated loan amount”? (NSLDS Newsletter, 11) 60. What are the current aggregate loan limits? (Gen 08-08) 61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) 62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37)
________________________________________
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? ________________________________________ The National Student Loan Data System (NSLDS) is the national database of information about loans and grants awarded to students under Title IV of the Higher Education Act (HEA) of 1965. NSLDS provides a centralized, integrated view of Title IV loans and grants during their complete life cycle, from aid approval through disbursement, repayment, deferment, delinquency, and closure. Return to top of page
2. What are the sources for the information held in the NSLDS database? ________________________________________ Information and data for NSLDS is received from the following sources: • Guaranty Agencies, for information on the Federal Family Education Loan Program (FFELP) • Department of Education Loan Servicers (ED Servicers) • Department of Education Debt Collection Services (DCS), for information on defaulted loans held by the Department of Education • Direct Loan Servicing (DLS), for information on Federal Direct Student Loans • Common Origination and Disbursement (COD), for Federal Grant Programs information • Conditional Disability Discharge Tracking System (CDDTS), for disability loan information • Central Processing System (CPS), for aid applicant information • Schools, for information on Federal Perkins Loan Program, student enrollment and aid overpayments. Return to top of page
faqs
3. How often is the information and data updated on the NSLDS system? ________________________________________ For a specific organization’s loan reporting schedule, search for the organization using the Data Provider Schedule link on the Org tab. GAs report loan information at least monthly, many, more frequently. Schools or their servicers report Perkins loan information monthly. Schools or their servicers report overpayments within 30 days of discovery of the overpayment. The DCS and DLS report information weekly. COD reports information daily on Pell, SMART and ACG grants. Schools and guaranty agencies also report enrollment at least monthly. Return to top of page
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4. Can I update loan information and personal identifiers online? ________________________________________ For almost all users, the answer is ”No.” Schools do not have the ability to update loans or personal identifiers online. Only data providers can update loan related information, usually through their regular submittals to NSLDS. However, limited users from a GA can update loan related information online. Return to top of page
5. What section of the site can I use to satisfy the FAT requirement? ________________________________________ The FATs (Financial Aid Transcripts) are no longer a requirement. With postscreening and the introduction of the transfer monitoring process, schools are no longer required to respond to requests for paper FATs. Return to top of page
6. How can I suggest improvements or changes to the site? ________________________________________ We encourage your comments. Please call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET or email us at [email protected]. Return to top of page
7. When is the NSLDS web site available? ________________________________________ The NSLDS web site is available from 6am Monday (Eastern Time) to 7pm Saturday. Typically, the site is also available from 7pm Saturday to 5am Sunday and from 11am Sunday to 6pm Sunday, although outages may occur for system maintenance. Return to top of page
8. How can I contact the NSLDS Customer Support Center if I’m a foreign school? ________________________________________ Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number). Return to top of page
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Technical/Browser questions
9. Is the site secure? ________________________________________ Yes. The first step is the use of a secure browser such as Microsoft Internet Explorer versions 5.x to 7.x. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Sockets Layer. We require the use of a secure browser before a connection can be made to NSLDS. After you reach us using the secure browser, the information is also scrambled again to ensure only authorized NSLDS users can read it. The security of the system should always be your number one priority. Return to top of page
10. Am I charged for using the site? ________________________________________ The Department of Education does not charge for access to the site. Your Internet service provider (ISP), however, may charge for Internet access. Return to top of page
11. Can I use another browser besides Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with Microsoft Internet Explorer. The System Requirements page identifies the specific versions recommended. The Web pages may not display or function correctly with other browsers. Return to top of page
12. Can I use a different version of Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with specific versions of Internet Explorer. The System Requirements page identifies the recommended versions. The Web pages may not display or function correctly with a version not listed on the System Requirements page. Return to top of page
13. How long can I be inactive before the site automatically logs me off? ________________________________________ For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured. Return to top of page
14. Why am I experiencing a slow response? ________________________________________ There can be several reasons why a user may experience a slow response time. First, you may be connected to the site by a slow modem. If this is the case, upgrading to a faster modem is highly recommended. If you are using the site during peak usage time (around 10 am weekdays) you might consider using the site during off-peak hours when response times should be faster. Return to top of page
15. When the site tells me that it is not responding, what should I do? ________________________________________ You are probably using the site during a period of high usage. It is recommended that you try the site at a non-peak time. If the problem persists, call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET. Return to top of page
Student Loan Debt and Resources for Help by Jason Spencer Student Loan
16. Why are the graphics or pictures not appearing? ________________________________________ You may have the graphics or picture option setting on your browser turned off. Consult your browser’s Help for details on setting this option. Return to top of page
17. Why do the pictures and graphics appear washed out or fuzzy? ________________________________________ There are a few reasons why this may happen. First, you may have your display set to a minimal number of colors. Also, you should have your display set at the highest possible resolution possible. We recommend a resolution of at least 800×600. Return to top of page
18. Why can’t I view the entire page on my PC? ________________________________________ Some pages are too large to be viewed entirely on one screen. However, you can increase the amount of a Web page that you can see by setting your display to maximum resolution. Return to top of page
19. Why does my session crash periodically? ________________________________________ Session crashes are usually caused by problems with the user’s PC. This can be especially true if the user has an older computer with a slow processor and a small amount of memory. We recommend closing all other applications when using your browser in order to free system memory. If this does not work, you should reboot your computer and try again. You may want to consider adding memory to your PC and removing applications from your start-up file. Return to top of page
Student Loan Defaults Hurt Universities by Jason Spencer Dallas
20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? ________________________________________ Just log on to the site again. Your previous session is automatically disconnected. You do not need to call someone to log you off. Return to top of page
21. Why are pages being displayed with previously viewed content? ________________________________________ Your browser can store copies of previously visited pages in a cache file on your computer. This means that pages may be redisplayed from the cache with old content rather than being displayed with the requested information. The caching of pages is dependent on the cache setting in your browser configuration. Refreshing can be forced by using the browser’s Refresh/Reload button; this requests the new information from NSLDS and ignores the computer’s cache. Clearing the browser’s cache can relieve this problem. Also see the System Requirements page for details on configuring your browser. Return to top of page
22. How do I clear the cache? ________________________________________ IE 7.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Browsing history section, click Delete… Click Delete all…, and then click Yes.
IE 6.x and 5.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Temporary Internet Files section, click Delete Files. Click Delete all offline content, and then click OK. Return to top of page
23. Why is there no link to download Netscape? ________________________________________ As of March 1, 2008 AOL discontinued support of the Netscape client products. For this reason a link to download the browser has been removed from this site. If you currently are using Netscape to access NSLDS, you can continue with this browser, however, it is no longer supported. Return to top of page
Access questions
24. Who can have access to the site? ________________________________________ Access to NSLDS information is granted to individuals whose specific job responsibilities include at least one of the following activities: • Determining a specific student applicant’s eligibility for Title IV student aid; • Billing and collecting on a Title IV loan; • Enforcing the terms of a Title IV loan; • Billing and collecting on a Title IV grant overpayment; • Submitting student enrollment information; • Ensuring the accuracy of a financial aid or borrower record; • Assisting with default aversion activities; and • Obtaining default rate information. Individual without these job related responsibilities should immediately be deleted from NSLDS access. Your organization is responsible for maintaining an accurate and current listing of active users. Employees who have left your organization should immediately be removed from the system by your Primary Destination Point Administrator (PDPA). Return to top of page
25. Can someone else in my office use my user ID and password to access the site? ________________________________________ No. User IDs and passwords are for your individual use only, and are confidential ED information. You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Use of an NSLDS user ID by anyone other than the user is a security violation and the user ID will be terminated. Security violations can cause an entire organization to lose access to NSLDS. Return to top of page
26. Can our organization sign up multiple users for NSLDS online access? ________________________________________ Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization. Return to top of page
27. Can a servicer access the site? ________________________________________ Yes. In order for a servicer to enroll for NSLDS online access, the school authorizing official must sign the application made through fsawebenroll.ed.gov. The authorizing official should never approve a user for access to NSLDS unless this person is an employee of the school or of the servicer which the school has contracted to perform NSLDS functions. It is the institution, not the servicer who is ultimately responsible for the timely and accurate reporting of the data to NSLDS. Return to top of page
28. Do students have access to the information? ________________________________________ Students have access to their own information on the NSLDS Student Access Web site, www.nslds.ed.gov. A student will need to use his/her FSA assigned PIN to log in. Please instruct students to this site so that they may directly view their personal student loan information. Never ask students for their PIN and remind them that they must not share their PIN with any entity. Like your user ID and password, the student PIN is private and personal. Return to top of page
29. Can I give this information to students? ________________________________________ Yes. It is permissible to show or print a student’s information to/for that student. However, this information is protected by the Privacy Act and care must be taken with any printed Personally Identifiable Information (PII). We strongly suggest that you verify (via a driver’s license or other identification) that the student receiving the printed NSLDS information is in fact the student identified on the printed material. Keep identity theft in mind at all times. Return to top of page
30. What happens if my Title IV loan is in default? ________________________________________ Your request for online access to NSLDS is denied if you have a loan currently on NSLDS that has been reported as in default or as discharged due to death. Additionally, NSLDS runs a program monthly to identify any current online users for whom a loan has been reported in a default or discharge due to death status. Persons identified will have their online access revoked. Once the loans are out of default you will have to re-apply for access. Return to top of page
31. What is User Access Verification? ________________________________________ After entering your user ID and password, you are presented with the User Access Verification page. NSLDS must protect the personally identifiable information (PII) in the database and this page allows NSLDS to detect automated users who attempt to access the system without authorization. A box will display with letters and numbers that may be slightly distorted. Follow the instructions and enter what you see in the blank box. Then, click Submit Response Return to top of page
32. What happens if I can’t read what is in the box? ________________________________________ If you have difficulty viewing the current image, click the refresh button on your internet browser for a new image to display. If you hit enter without attempting to replicate what you see, it will count as an ”attempt”. You will have three attempts to enter the image correctly in order to gain access to the data in NSLDS. Return to top of page
33. What happens if I have tried three times and failed? ________________________________________ The User Access Verification tool, called CAPTCHA, will lock out a user that has failed to correctly enter the image displayed after 3 attempts. This prevents unauthorized users from gaining access to the personally identifiable information (PII) in NSLDS. If you tried unsuccessfully 3 times you will receive a message that says ”You have failed the verification test. Your account has been disabled. Please contact the Customer Support Center at (800) 999-8219 for further assistance. Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number).” Return to top of page
34. What happens if I am locked out from the User Access Verification? ________________________________________ Your user ID will be inoperable and you will not be able to gain access to NSLDS. Call the Customer Support Center immediately at (800) 999-8219 to discuss your situation with a customer support representative. Explain what has happened. Your identity will be verified and your attempts will be evaluated to determine if you can regain access. Return to top of page
35. Can I get re-instated after being locked out from the User Access Verification? ________________________________________ Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access. Return to top of page
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User ID questions
36. What is the duration of a password? ________________________________________ Federal Student Aid User ID (FSA ID) passwords expire and must be changed every 90 days. Return to top of page
37. How will I know to change my password? ________________________________________ A warning that your password needs to be changed will be issued 15 days before expiration. The password can be changed anytime during those 15 days using the ”Change Password” link on the FSA Login page. Return to top of page
38. What is the format of a password, and how long should it be? ________________________________________ • Passwords must be a minimum of eight characters in length. • Passwords must contain three (3) of the four (4) criteria: • English UPPERCASE letters (A – Z) • English lowercase letters (a – z) • Westernized Arabic numerals (0-9) • Non-alphanumeric special characters (!,@,#,$,&,*) • Passwords are case sensitive. Return to top of page
39. What passwords are acceptable? ________________________________________ You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Passwords must be unique and may not be the same as your previous five passwords. Unauthorized passwords include: • Matches that resemble the word ”password” in any form (e.g. capitalized, adding a number) • Matches that pertain in any way to the user’s name in any form (e.g. login name, first or last name) Return to top of page
40. Do passwords and user IDs expire? ________________________________________ The password for any FSA ID not accessed in 90 days is automatically expired and will require a password change. Any organization code associated with a FSA ID not used during a 365 day period will be removed and will no longer be available as a selection when accessing NSLDS. The user will have to contact their Primary Destination Point Administrator to reapply for access to the organization code which was automatically removed. Return to top of page
41. Are logon attempts limited? ________________________________________ FSA IDs will be locked after 3 unsuccessful logon attempts and cannot be used for 30 minutes. After automatically becoming unlocked after 30 minutes, users can try again or select ”forgot password” link at the FSA Logon page and answer the challenge questions to reset the password. Only contact the Customer Support Center if you forgot your challenge questions or need help with the following: • Contact CPS/SAIG Technical Support at 800/330-5947 or by e-mail at [email protected] for user sign-up, FSA ID access and passwords • Contact NSLDS Customer Support Center at 800/999-8219, Monday through Friday from 8 a.m to 9 p.m. ET or by e-mail at [email protected] for NSLDS related questions Return to top of page
Problem questions
42. What if the information in NSLDS is incorrect? ________________________________________ You should contact the data provider included in the NSLDS record and provide them with information that assists the data provider in its investigation and possible correction of the errors. If the data provider is unable or unwilling to correct the data, contact the NSLDS Customer Support Center. Return to top of page
43. What if information is missing from NSLDS? ________________________________________ Due to time lapses in reporting, the most current information may not be contained in NSLDS at the time of inquiry. If the student’s loan information is not available within 45 days of disbursement, you may want to contact the Guaranty Agency, Direct Loan Servicing Center or the student’s school. Return to top of page
44. How do I resolve duplicate overpayment debts reported to NSLDS? ________________________________________ We have identified a small number of duplicate overpayment debts in NSLDS. These duplicates show the same overpayment as being held by a school and also by the Department’s Debt Collection Service (DCS). They occur when the identifiers for the overpayment are not properly reported and matched. The method described below is the fastest and most efficient way to update a student’s record if he or she is being denied aid as a result of a duplicate overpayment debt.
If you come across one of these cases when determining eligibility for an applicant, and you are certain that the two overpayments are exactly the same, you may pay the student Title IV aid once you have resolved the overpayment issue and the student is otherwise eligible.
If you find one of these duplicates you should contact the school that originally reported the overpayment (contact information is available on the NSLDS Web pages) and inform them of the problem. That school (or you, if you identified the problem with one of your own overpayments) should, after confirming that the two overpayments in NSLDS are duplicates of each other, delete the school-reported overpayment using the NSLDS Overpayment Delete Confirmation page.
Before deleting an overpayment debt, the school must: • Verify that the school no longer has any responsibility for the overpayment. • Using this Web site, validate that the overpayment debt has been reported to NSLDS (by DCS GA555). It does not matter if DCS has reported the overpayment debt as repaid.
If both of the conditions above are true, the overpayment debt can be deleted as follows: • Click Overpayment List in the Aid tab. Click on the desired Student. • Click numbered bullet next to the Overpayment debt showing your school as the Source. This navigates you to the Overpayment Display page. • Click Delete. This navigates you to the Overpayment Delete Confirmation page. • Click Confirm. This removes the overpayment from the system.
A new ISIR is generated and sent to all schools listed on the FASFA.
If you have any questions or need assistance to delete an overpayment debt, please contact the NSLDS Customer Support Center at 1-800-999-8219 or via email at [email protected]. Return to top of page
45. What if no contacts are listed on the Organization Contact list page? ________________________________________ If you need to reach a data provider and there are no contacts listed, call the NSLDS Customer Support Center at 1-800-999-8219. They may be able to assist you. The information on this page is dependent upon the organization providing current names, phone numbers, and other contact information. We encourage you to maintain accurate contact information and help encourage other financial aid professionals to enter their organization’s contact information. Return to top of page
46. How do we update our Organizational Contact information? ________________________________________ You can update the currently listed contact information by clicking on the number next to the function that needs to be changed. Follow the Help Page Instructions found by clicking the Help Icon ”?” You can also add contacts for additional functions by clicking the ADD button on the Contact List Page. NSLDS encourages all schools to list at least a primary contact and a contact for Enrollment Reporting as these contacts are used for email notifications. Return to top of page Jason Spencer Student Loan
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Printing questions
47. Why does the printout look different from the Web page? ________________________________________ Your browser formats content according to the size of the printed page, not the size of the on-screen window. Text is word-wrapped and graphics are repositioned to accommodate paper size. Return to top of page
48. Why does my browser sometimes crash when printing a Web page? ________________________________________ Sometimes Web pages contain complex graphics. Complex graphic images may stress the printer driver beyond what it can handle. Usually, the printer manufacturer is aware of such a problem, and may already have an updated printer driver available for you. Check your printer manufacturer’s Web site for an updated driver. Installing the latest driver should solve the printing problems for you. Return to top of page
Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? ________________________________________ You can find NSLDS reference material on the IFAP Web site by selecting ”Processing Resources” from the home page and ”NSLDS Reference Materials” from the Processing Resources page. Alternatively, you can select this link to get there. The material is organized by year and publication type. Return to top of page
50. Where can I find the ISIR Guide? ________________________________________ You can find the ISIR Guide on the IFAP Web site by selecting ”Publications” from the home page and the ”ISIR Guide” link under ”Processing Publications” from the Publications page. Alternatively, you can select this link to get there. The ISIR Guide and related updates are organized by award year. Return to top of page
51. Where can I find the FSA Handbook? ________________________________________ You can find the FSA Handbook on the IFAP Web site by selecting the ”Current Handbook” link from the home page under the ”Handbook” section on the right-hand side margin of the page. Return to top of page
52. Where can I find the NSLDS Newsletters? ________________________________________ You can find the NSLDS Newsletters by selecting the News & Events link on the menu bar of the NSLDS Professional Access Web site login page. Selecting this link will open a new window and take you to the NSLDS Newsletters on IFAP. You can also find the NSLDS Newsletters on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS Newsletters” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. For archived copies of the Newsletters select the ”here” link found at the top of this page. The Newsletters are organized in descending order by publication date and newsletter number. Return to top of page
53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? ________________________________________ You can find the NSLDS Enrollment Reporting Guide and the NSLDS User Guide for Transfer Student Monitoring on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS User Documentation” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date.
Client FAQ for Loans Serviced by Fedloan Servicing
54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? ________________________________________ You can find the Transfer Student Monitoring/Financial Aid History Processes and Batch File Layouts on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”Transfer Student / Financial History Processes and Batch File Layouts” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date. Return to top of page
55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)? ________________________________________ You can find the TEACH Grant Counseling Guides (Initial and Subsequent and Exit Counseling Guides) at the ATS (Agreement to Serve) Web site. Schools may use these counseling guides when completing in person counseling with their students. Students may wish to print the Initial and Subsequent Counseling guide so that they have a copy of the material covered during their counseling session. Return to top of page
Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) ________________________________________ If a school’s eligibility to participate in Title IV aid changes, it is the school’s responsibility to update properly all students on its Enrollment Reporting roster before discontinuing participation in the Enrollment Reporting process. Please review the NSLDS Enrollment Reporting Guide for enrollment reporting and associated questions. The ERG also provides details on the enrollment reporting process and Web pages that allow schools to update enrollment data in real time. Return to top of page
57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) ________________________________________ The Federal Student Aid Handbook discusses the eligibility requirements for students and parent borrowers and the aid administrator’s responsibility to ensure that recipients qualify for their aid awards. Return to top of page
58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) ________________________________________ Due to the variance of loan status codes please refer to the ISIR Guide, Appendix C. The ISIR Guide assists Financial Aid Administrators (FAAs) in interpreting student information on the Institutional Student Information Record (ISIR), which includes key processing results and National Student Loan Data System (NSLDS) financial aid history information. Return to top of page
59. What is the ”unallocated loan mount”? (NSLDS Newsletter, 11) ________________________________________ There are instances when NSLDS cannot account for all of the outstanding balance of a FFEL Consolidation Loan. NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11. Return to top of page
60. What are the current aggregate loan limits? (Gen 08-08) ________________________________________ Please refer to Dear Colleague Letter GEN 08-08 for aggregate loan limits effective as of July 1, 2008. Return to top of page
61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) ________________________________________ To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. The ISIR Comment Code 138 is addressed in Q & A 26. The answer states, ”the school must determine if the existing NSLDS record is that of the applicant and, if so, must use the information in the NSLDS when determining eligibility for Title IV aid”. If the school determines that the SSN in NSLDS is for the applicant and concludes ”that the failure to match on name or date of birth is because the student did not complete the application properly…it should instruct the applicant to make any necessary corrections to the CPS record, using the SAR or ISIR correction process. However, the school need not await the results of those corrections before using the reviewed data in the NSLDS for determining the student’s eligibility.”
If the opposite is true, the answers states ”If the school, after reviewing the data in the NSLDS, determines that it is not the applicant’s financial aid history, it can continue to process the application assuming that the student had not received any relevant Title IV aid.”
To review the complete Question and Answer use this link: GEN 96-13, Q & A 26. Return to top of page Jason Spencer Student Loan
62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37) ________________________________________ Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Must the school make certain that any default statuses or other negative information in the NSLDS be cleared in the NSLDS before it can disburse Title IV student aid?
A37 No, if the school can document that the student is eligible for Title IV aid despite such negative information contained in the NSLDS, it may award and disburse aid. An example would be if the NSLDS Financial Aid History page of the SAR or ISIR shows that the student has a defaulted loan, but the school has obtained documentation from the holder of the loan that the borrower had made ‘satisfactory arrangements to repay.’ This guidance is consistent with current requirements regarding the resolution of problems reported to a school by the CPS on a SAR or ISIR.”
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National Student Loan Database FAQ’s Jason Spencer Student Loan
Jason Spencer
Jason Spencer Student Loan
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? 2. What are the sources for the information held in the NSLDS database? 3. How often is the information updated on the NSLDS system? 4. Can I update loan information and personal identifiers online? 5. What section of the site can I use to satisfy the FAT requirement? 6. How can I suggest improvements or changes to the site? 7. When is the NSLDS web site available? 8. How can I contact the NSLDS Customer Support Center if I’m a foreign school?
________________________________________ Technical/Browser questions
9. Is the site secure? 10. Am I charged for using the site? 11. Can I use another browser besides Microsoft Internet Explorer? 12. Can I use a different version of Microsoft Internet Explorer? 13. How long can I be inactive before the site automatically logs me off? 14. Why am I experiencing a slow response? 15. When the site tells me that it is not responding, what should I do? 16. Why are the graphics or pictures not appearing? 17. Why do the pictures and graphics appear washed out or fuzzy? 18. Why can’t I view the entire page on my PC? 19. Why does my session crash periodically? 20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? 21. Why are pages being displayed with previously viewed content? 22. How do I clear the cache? 23. Why is there no link to download Netscape?
________________________________________ Access questions
24. Who can have access to the site? 25. Can someone else in my office use my user ID and password to access the site? 26. Can our organization sign up multiple users for NSLDS online access? 27. Can a servicer access the site? 28. Do students have access to the information? 29. Can I give this information to students? 30. What happens if my Title IV loan is in default? 31. What is User Access Verification? 32. What happens if I can’t read what is in the box? 33. What happens if I have tried three times and failed? 34. What happens when I am locked out from the User Access Verification? 35. Can I get re-instated after being locked out from the User Access Verification?
________________________________________ User ID questions
36. What is the duration of a password? 37. How will I know to change my password? 38. What is the format of a password, and how long should it be? 39. What passwords are acceptable? 40. Do passwords and user IDs expire? 41. Are logon attempts limited?
________________________________________ Problem questions
42. What if the information in NSLDS is incorrect? 43. What if information is missing from NSLDS? 44. How do I resolve duplicate overpayment debts reported to NSLDS? 45. What if no contacts are listed in the Organization Contact pages? 46. How do we update our Organizational Contact information?
Jason Spencer Student Loan
________________________________________ Printing questions
47. Why does the printout look different from the Web page? 48. Why does my browser sometimes crash when printing a Web page?
________________________________________ Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? 50. Where can I find the ISIR Guide? 51. Where can I find the FSA Handbook? 52. Where can I find the NSLDS Newsletters? 53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? 54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? 55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)?
________________________________________ Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) 57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) 58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) 59. What is the ”unallocated loan amount”? (NSLDS Newsletter, 11) 60. What are the current aggregate loan limits? (Gen 08-08) 61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) 62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37)
________________________________________
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? ________________________________________ The National Student Loan Data System (NSLDS) is the national database of information about loans and grants awarded to students under Title IV of the Higher Education Act (HEA) of 1965. NSLDS provides a centralized, integrated view of Title IV loans and grants during their complete life cycle, from aid approval through disbursement, repayment, deferment, delinquency, and closure. Return to top of page
2. What are the sources for the information held in the NSLDS database? ________________________________________ Information and data for NSLDS is received from the following sources: • Guaranty Agencies, for information on the Federal Family Education Loan Program (FFELP) • Department of Education Loan Servicers (ED Servicers) • Department of Education Debt Collection Services (DCS), for information on defaulted loans held by the Department of Education • Direct Loan Servicing (DLS), for information on Federal Direct Student Loans • Common Origination and Disbursement (COD), for Federal Grant Programs information • Conditional Disability Discharge Tracking System (CDDTS), for disability loan information • Central Processing System (CPS), for aid applicant information • Schools, for information on Federal Perkins Loan Program, student enrollment and aid overpayments. Return to top of page
faqs
3. How often is the information and data updated on the NSLDS system? ________________________________________ For a specific organization’s loan reporting schedule, search for the organization using the Data Provider Schedule link on the Org tab. GAs report loan information at least monthly, many, more frequently. Schools or their servicers report Perkins loan information monthly. Schools or their servicers report overpayments within 30 days of discovery of the overpayment. The DCS and DLS report information weekly. COD reports information daily on Pell, SMART and ACG grants. Schools and guaranty agencies also report enrollment at least monthly. Return to top of page
Understanding the Difference between Loan Delinquency and Loan Default by Jason Spencer Student Loan
4. Can I update loan information and personal identifiers online? ________________________________________ For almost all users, the answer is ”No.” Schools do not have the ability to update loans or personal identifiers online. Only data providers can update loan related information, usually through their regular submittals to NSLDS. However, limited users from a GA can update loan related information online. Return to top of page
5. What section of the site can I use to satisfy the FAT requirement? ________________________________________ The FATs (Financial Aid Transcripts) are no longer a requirement. With postscreening and the introduction of the transfer monitoring process, schools are no longer required to respond to requests for paper FATs. Return to top of page
6. How can I suggest improvements or changes to the site? ________________________________________ We encourage your comments. Please call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET or email us at [email protected]. Return to top of page
7. When is the NSLDS web site available? ________________________________________ The NSLDS web site is available from 6am Monday (Eastern Time) to 7pm Saturday. Typically, the site is also available from 7pm Saturday to 5am Sunday and from 11am Sunday to 6pm Sunday, although outages may occur for system maintenance. Return to top of page
8. How can I contact the NSLDS Customer Support Center if I’m a foreign school? ________________________________________ Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number). Return to top of page
Jason Spencer Student Loan
Technical/Browser questions
9. Is the site secure? ________________________________________ Yes. The first step is the use of a secure browser such as Microsoft Internet Explorer versions 5.x to 7.x. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Sockets Layer. We require the use of a secure browser before a connection can be made to NSLDS. After you reach us using the secure browser, the information is also scrambled again to ensure only authorized NSLDS users can read it. The security of the system should always be your number one priority. Return to top of page
10. Am I charged for using the site? ________________________________________ The Department of Education does not charge for access to the site. Your Internet service provider (ISP), however, may charge for Internet access. Return to top of page
11. Can I use another browser besides Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with Microsoft Internet Explorer. The System Requirements page identifies the specific versions recommended. The Web pages may not display or function correctly with other browsers. Return to top of page
12. Can I use a different version of Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with specific versions of Internet Explorer. The System Requirements page identifies the recommended versions. The Web pages may not display or function correctly with a version not listed on the System Requirements page. Return to top of page
13. How long can I be inactive before the site automatically logs me off? ________________________________________ For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured. Return to top of page
14. Why am I experiencing a slow response? ________________________________________ There can be several reasons why a user may experience a slow response time. First, you may be connected to the site by a slow modem. If this is the case, upgrading to a faster modem is highly recommended. If you are using the site during peak usage time (around 10 am weekdays) you might consider using the site during off-peak hours when response times should be faster. Return to top of page
15. When the site tells me that it is not responding, what should I do? ________________________________________ You are probably using the site during a period of high usage. It is recommended that you try the site at a non-peak time. If the problem persists, call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET. Return to top of page
Student Loan Debt and Resources for Help by Jason Spencer Student Loan
16. Why are the graphics or pictures not appearing? ________________________________________ You may have the graphics or picture option setting on your browser turned off. Consult your browser’s Help for details on setting this option. Return to top of page
17. Why do the pictures and graphics appear washed out or fuzzy? ________________________________________ There are a few reasons why this may happen. First, you may have your display set to a minimal number of colors. Also, you should have your display set at the highest possible resolution possible. We recommend a resolution of at least 800×600. Return to top of page
18. Why can’t I view the entire page on my PC? ________________________________________ Some pages are too large to be viewed entirely on one screen. However, you can increase the amount of a Web page that you can see by setting your display to maximum resolution. Return to top of page
19. Why does my session crash periodically? ________________________________________ Session crashes are usually caused by problems with the user’s PC. This can be especially true if the user has an older computer with a slow processor and a small amount of memory. We recommend closing all other applications when using your browser in order to free system memory. If this does not work, you should reboot your computer and try again. You may want to consider adding memory to your PC and removing applications from your start-up file. Return to top of page
Student Loan Defaults Hurt Universities by Jason Spencer Dallas
20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? ________________________________________ Just log on to the site again. Your previous session is automatically disconnected. You do not need to call someone to log you off. Return to top of page
21. Why are pages being displayed with previously viewed content? ________________________________________ Your browser can store copies of previously visited pages in a cache file on your computer. This means that pages may be redisplayed from the cache with old content rather than being displayed with the requested information. The caching of pages is dependent on the cache setting in your browser configuration. Refreshing can be forced by using the browser’s Refresh/Reload button; this requests the new information from NSLDS and ignores the computer’s cache. Clearing the browser’s cache can relieve this problem. Also see the System Requirements page for details on configuring your browser. Return to top of page
22. How do I clear the cache? ________________________________________ IE 7.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Browsing history section, click Delete… Click Delete all…, and then click Yes.
IE 6.x and 5.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Temporary Internet Files section, click Delete Files. Click Delete all offline content, and then click OK. Return to top of page
23. Why is there no link to download Netscape? ________________________________________ As of March 1, 2008 AOL discontinued support of the Netscape client products. For this reason a link to download the browser has been removed from this site. If you currently are using Netscape to access NSLDS, you can continue with this browser, however, it is no longer supported. Return to top of page
Access questions
24. Who can have access to the site? ________________________________________ Access to NSLDS information is granted to individuals whose specific job responsibilities include at least one of the following activities: • Determining a specific student applicant’s eligibility for Title IV student aid; • Billing and collecting on a Title IV loan; • Enforcing the terms of a Title IV loan; • Billing and collecting on a Title IV grant overpayment; • Submitting student enrollment information; • Ensuring the accuracy of a financial aid or borrower record; • Assisting with default aversion activities; and • Obtaining default rate information. Individual without these job related responsibilities should immediately be deleted from NSLDS access. Your organization is responsible for maintaining an accurate and current listing of active users. Employees who have left your organization should immediately be removed from the system by your Primary Destination Point Administrator (PDPA). Return to top of page
25. Can someone else in my office use my user ID and password to access the site? ________________________________________ No. User IDs and passwords are for your individual use only, and are confidential ED information. You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Use of an NSLDS user ID by anyone other than the user is a security violation and the user ID will be terminated. Security violations can cause an entire organization to lose access to NSLDS. Return to top of page
26. Can our organization sign up multiple users for NSLDS online access? ________________________________________ Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization. Return to top of page
27. Can a servicer access the site? ________________________________________ Yes. In order for a servicer to enroll for NSLDS online access, the school authorizing official must sign the application made through fsawebenroll.ed.gov. The authorizing official should never approve a user for access to NSLDS unless this person is an employee of the school or of the servicer which the school has contracted to perform NSLDS functions. It is the institution, not the servicer who is ultimately responsible for the timely and accurate reporting of the data to NSLDS. Return to top of page
28. Do students have access to the information? ________________________________________ Students have access to their own information on the NSLDS Student Access Web site, www.nslds.ed.gov. A student will need to use his/her FSA assigned PIN to log in. Please instruct students to this site so that they may directly view their personal student loan information. Never ask students for their PIN and remind them that they must not share their PIN with any entity. Like your user ID and password, the student PIN is private and personal. Return to top of page
29. Can I give this information to students? ________________________________________ Yes. It is permissible to show or print a student’s information to/for that student. However, this information is protected by the Privacy Act and care must be taken with any printed Personally Identifiable Information (PII). We strongly suggest that you verify (via a driver’s license or other identification) that the student receiving the printed NSLDS information is in fact the student identified on the printed material. Keep identity theft in mind at all times. Return to top of page
30. What happens if my Title IV loan is in default? ________________________________________ Your request for online access to NSLDS is denied if you have a loan currently on NSLDS that has been reported as in default or as discharged due to death. Additionally, NSLDS runs a program monthly to identify any current online users for whom a loan has been reported in a default or discharge due to death status. Persons identified will have their online access revoked. Once the loans are out of default you will have to re-apply for access. Return to top of page
31. What is User Access Verification? ________________________________________ After entering your user ID and password, you are presented with the User Access Verification page. NSLDS must protect the personally identifiable information (PII) in the database and this page allows NSLDS to detect automated users who attempt to access the system without authorization. A box will display with letters and numbers that may be slightly distorted. Follow the instructions and enter what you see in the blank box. Then, click Submit Response Return to top of page
32. What happens if I can’t read what is in the box? ________________________________________ If you have difficulty viewing the current image, click the refresh button on your internet browser for a new image to display. If you hit enter without attempting to replicate what you see, it will count as an ”attempt”. You will have three attempts to enter the image correctly in order to gain access to the data in NSLDS. Return to top of page
33. What happens if I have tried three times and failed? ________________________________________ The User Access Verification tool, called CAPTCHA, will lock out a user that has failed to correctly enter the image displayed after 3 attempts. This prevents unauthorized users from gaining access to the personally identifiable information (PII) in NSLDS. If you tried unsuccessfully 3 times you will receive a message that says ”You have failed the verification test. Your account has been disabled. Please contact the Customer Support Center at (800) 999-8219 for further assistance. Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number).” Return to top of page
34. What happens if I am locked out from the User Access Verification? ________________________________________ Your user ID will be inoperable and you will not be able to gain access to NSLDS. Call the Customer Support Center immediately at (800) 999-8219 to discuss your situation with a customer support representative. Explain what has happened. Your identity will be verified and your attempts will be evaluated to determine if you can regain access. Return to top of page
35. Can I get re-instated after being locked out from the User Access Verification? ________________________________________ Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access. Return to top of page
Jason Spencer Student Loan
User ID questions
36. What is the duration of a password? ________________________________________ Federal Student Aid User ID (FSA ID) passwords expire and must be changed every 90 days. Return to top of page
37. How will I know to change my password? ________________________________________ A warning that your password needs to be changed will be issued 15 days before expiration. The password can be changed anytime during those 15 days using the ”Change Password” link on the FSA Login page. Return to top of page
38. What is the format of a password, and how long should it be? ________________________________________ • Passwords must be a minimum of eight characters in length. • Passwords must contain three (3) of the four (4) criteria: • English UPPERCASE letters (A – Z) • English lowercase letters (a – z) • Westernized Arabic numerals (0-9) • Non-alphanumeric special characters (!,@,#,$,&,*) • Passwords are case sensitive. Return to top of page
39. What passwords are acceptable? ________________________________________ You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Passwords must be unique and may not be the same as your previous five passwords. Unauthorized passwords include: • Matches that resemble the word ”password” in any form (e.g. capitalized, adding a number) • Matches that pertain in any way to the user’s name in any form (e.g. login name, first or last name) Return to top of page
40. Do passwords and user IDs expire? ________________________________________ The password for any FSA ID not accessed in 90 days is automatically expired and will require a password change. Any organization code associated with a FSA ID not used during a 365 day period will be removed and will no longer be available as a selection when accessing NSLDS. The user will have to contact their Primary Destination Point Administrator to reapply for access to the organization code which was automatically removed. Return to top of page
41. Are logon attempts limited? ________________________________________ FSA IDs will be locked after 3 unsuccessful logon attempts and cannot be used for 30 minutes. After automatically becoming unlocked after 30 minutes, users can try again or select ”forgot password” link at the FSA Logon page and answer the challenge questions to reset the password. Only contact the Customer Support Center if you forgot your challenge questions or need help with the following: • Contact CPS/SAIG Technical Support at 800/330-5947 or by e-mail at [email protected] for user sign-up, FSA ID access and passwords • Contact NSLDS Customer Support Center at 800/999-8219, Monday through Friday from 8 a.m to 9 p.m. ET or by e-mail at [email protected] for NSLDS related questions Return to top of page
Problem questions
42. What if the information in NSLDS is incorrect? ________________________________________ You should contact the data provider included in the NSLDS record and provide them with information that assists the data provider in its investigation and possible correction of the errors. If the data provider is unable or unwilling to correct the data, contact the NSLDS Customer Support Center. Return to top of page
43. What if information is missing from NSLDS? ________________________________________ Due to time lapses in reporting, the most current information may not be contained in NSLDS at the time of inquiry. If the student’s loan information is not available within 45 days of disbursement, you may want to contact the Guaranty Agency, Direct Loan Servicing Center or the student’s school. Return to top of page
44. How do I resolve duplicate overpayment debts reported to NSLDS? ________________________________________ We have identified a small number of duplicate overpayment debts in NSLDS. These duplicates show the same overpayment as being held by a school and also by the Department’s Debt Collection Service (DCS). They occur when the identifiers for the overpayment are not properly reported and matched. The method described below is the fastest and most efficient way to update a student’s record if he or she is being denied aid as a result of a duplicate overpayment debt.
If you come across one of these cases when determining eligibility for an applicant, and you are certain that the two overpayments are exactly the same, you may pay the student Title IV aid once you have resolved the overpayment issue and the student is otherwise eligible.
If you find one of these duplicates you should contact the school that originally reported the overpayment (contact information is available on the NSLDS Web pages) and inform them of the problem. That school (or you, if you identified the problem with one of your own overpayments) should, after confirming that the two overpayments in NSLDS are duplicates of each other, delete the school-reported overpayment using the NSLDS Overpayment Delete Confirmation page.
Before deleting an overpayment debt, the school must: • Verify that the school no longer has any responsibility for the overpayment. • Using this Web site, validate that the overpayment debt has been reported to NSLDS (by DCS GA555). It does not matter if DCS has reported the overpayment debt as repaid.
If both of the conditions above are true, the overpayment debt can be deleted as follows: • Click Overpayment List in the Aid tab. Click on the desired Student. • Click numbered bullet next to the Overpayment debt showing your school as the Source. This navigates you to the Overpayment Display page. • Click Delete. This navigates you to the Overpayment Delete Confirmation page. • Click Confirm. This removes the overpayment from the system.
A new ISIR is generated and sent to all schools listed on the FASFA.
If you have any questions or need assistance to delete an overpayment debt, please contact the NSLDS Customer Support Center at 1-800-999-8219 or via email at [email protected]. Return to top of page
45. What if no contacts are listed on the Organization Contact list page? ________________________________________ If you need to reach a data provider and there are no contacts listed, call the NSLDS Customer Support Center at 1-800-999-8219. They may be able to assist you. The information on this page is dependent upon the organization providing current names, phone numbers, and other contact information. We encourage you to maintain accurate contact information and help encourage other financial aid professionals to enter their organization’s contact information. Return to top of page
46. How do we update our Organizational Contact information? ________________________________________ You can update the currently listed contact information by clicking on the number next to the function that needs to be changed. Follow the Help Page Instructions found by clicking the Help Icon ”?” You can also add contacts for additional functions by clicking the ADD button on the Contact List Page. NSLDS encourages all schools to list at least a primary contact and a contact for Enrollment Reporting as these contacts are used for email notifications. Return to top of page Jason Spencer Student Loan
Jason Spencer Student Loan
Printing questions
47. Why does the printout look different from the Web page? ________________________________________ Your browser formats content according to the size of the printed page, not the size of the on-screen window. Text is word-wrapped and graphics are repositioned to accommodate paper size. Return to top of page
48. Why does my browser sometimes crash when printing a Web page? ________________________________________ Sometimes Web pages contain complex graphics. Complex graphic images may stress the printer driver beyond what it can handle. Usually, the printer manufacturer is aware of such a problem, and may already have an updated printer driver available for you. Check your printer manufacturer’s Web site for an updated driver. Installing the latest driver should solve the printing problems for you. Return to top of page
Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? ________________________________________ You can find NSLDS reference material on the IFAP Web site by selecting ”Processing Resources” from the home page and ”NSLDS Reference Materials” from the Processing Resources page. Alternatively, you can select this link to get there. The material is organized by year and publication type. Return to top of page
50. Where can I find the ISIR Guide? ________________________________________ You can find the ISIR Guide on the IFAP Web site by selecting ”Publications” from the home page and the ”ISIR Guide” link under ”Processing Publications” from the Publications page. Alternatively, you can select this link to get there. The ISIR Guide and related updates are organized by award year. Return to top of page
51. Where can I find the FSA Handbook? ________________________________________ You can find the FSA Handbook on the IFAP Web site by selecting the ”Current Handbook” link from the home page under the ”Handbook” section on the right-hand side margin of the page. Return to top of page
52. Where can I find the NSLDS Newsletters? ________________________________________ You can find the NSLDS Newsletters by selecting the News & Events link on the menu bar of the NSLDS Professional Access Web site login page. Selecting this link will open a new window and take you to the NSLDS Newsletters on IFAP. You can also find the NSLDS Newsletters on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS Newsletters” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. For archived copies of the Newsletters select the ”here” link found at the top of this page. The Newsletters are organized in descending order by publication date and newsletter number. Return to top of page
53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? ________________________________________ You can find the NSLDS Enrollment Reporting Guide and the NSLDS User Guide for Transfer Student Monitoring on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS User Documentation” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date.
Client FAQ for Loans Serviced by Fedloan Servicing
54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? ________________________________________ You can find the Transfer Student Monitoring/Financial Aid History Processes and Batch File Layouts on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”Transfer Student / Financial History Processes and Batch File Layouts” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date. Return to top of page
55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)? ________________________________________ You can find the TEACH Grant Counseling Guides (Initial and Subsequent and Exit Counseling Guides) at the ATS (Agreement to Serve) Web site. Schools may use these counseling guides when completing in person counseling with their students. Students may wish to print the Initial and Subsequent Counseling guide so that they have a copy of the material covered during their counseling session. Return to top of page
Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) ________________________________________ If a school’s eligibility to participate in Title IV aid changes, it is the school’s responsibility to update properly all students on its Enrollment Reporting roster before discontinuing participation in the Enrollment Reporting process. Please review the NSLDS Enrollment Reporting Guide for enrollment reporting and associated questions. The ERG also provides details on the enrollment reporting process and Web pages that allow schools to update enrollment data in real time. Return to top of page
57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) ________________________________________ The Federal Student Aid Handbook discusses the eligibility requirements for students and parent borrowers and the aid administrator’s responsibility to ensure that recipients qualify for their aid awards. Return to top of page
58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) ________________________________________ Due to the variance of loan status codes please refer to the ISIR Guide, Appendix C. The ISIR Guide assists Financial Aid Administrators (FAAs) in interpreting student information on the Institutional Student Information Record (ISIR), which includes key processing results and National Student Loan Data System (NSLDS) financial aid history information. Return to top of page
59. What is the ”unallocated loan mount”? (NSLDS Newsletter, 11) ________________________________________ There are instances when NSLDS cannot account for all of the outstanding balance of a FFEL Consolidation Loan. NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11. Return to top of page
60. What are the current aggregate loan limits? (Gen 08-08) ________________________________________ Please refer to Dear Colleague Letter GEN 08-08 for aggregate loan limits effective as of July 1, 2008. Return to top of page
61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) ________________________________________ To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. The ISIR Comment Code 138 is addressed in Q & A 26. The answer states, ”the school must determine if the existing NSLDS record is that of the applicant and, if so, must use the information in the NSLDS when determining eligibility for Title IV aid”. If the school determines that the SSN in NSLDS is for the applicant and concludes ”that the failure to match on name or date of birth is because the student did not complete the application properly…it should instruct the applicant to make any necessary corrections to the CPS record, using the SAR or ISIR correction process. However, the school need not await the results of those corrections before using the reviewed data in the NSLDS for determining the student’s eligibility.”
If the opposite is true, the answers states ”If the school, after reviewing the data in the NSLDS, determines that it is not the applicant’s financial aid history, it can continue to process the application assuming that the student had not received any relevant Title IV aid.”
To review the complete Question and Answer use this link: GEN 96-13, Q & A 26. Return to top of page Jason Spencer Student Loan
62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37) ________________________________________ Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Must the school make certain that any default statuses or other negative information in the NSLDS be cleared in the NSLDS before it can disburse Title IV student aid?
A37 No, if the school can document that the student is eligible for Title IV aid despite such negative information contained in the NSLDS, it may award and disburse aid. An example would be if the NSLDS Financial Aid History page of the SAR or ISIR shows that the student has a defaulted loan, but the school has obtained documentation from the holder of the loan that the borrower had made ‘satisfactory arrangements to repay.’ This guidance is consistent with current requirements regarding the resolution of problems reported to a school by the CPS on a SAR or ISIR.”
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National Student Loan Database FAQ’s Jason Spencer Student Loan
Jason Spencer
Jason Spencer Student Loan
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? 2. What are the sources for the information held in the NSLDS database? 3. How often is the information updated on the NSLDS system? 4. Can I update loan information and personal identifiers online? 5. What section of the site can I use to satisfy the FAT requirement? 6. How can I suggest improvements or changes to the site? 7. When is the NSLDS web site available? 8. How can I contact the NSLDS Customer Support Center if I’m a foreign school?
________________________________________ Technical/Browser questions
9. Is the site secure? 10. Am I charged for using the site? 11. Can I use another browser besides Microsoft Internet Explorer? 12. Can I use a different version of Microsoft Internet Explorer? 13. How long can I be inactive before the site automatically logs me off? 14. Why am I experiencing a slow response? 15. When the site tells me that it is not responding, what should I do? 16. Why are the graphics or pictures not appearing? 17. Why do the pictures and graphics appear washed out or fuzzy? 18. Why can’t I view the entire page on my PC? 19. Why does my session crash periodically? 20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? 21. Why are pages being displayed with previously viewed content? 22. How do I clear the cache? 23. Why is there no link to download Netscape?
________________________________________ Access questions
24. Who can have access to the site? 25. Can someone else in my office use my user ID and password to access the site? 26. Can our organization sign up multiple users for NSLDS online access? 27. Can a servicer access the site? 28. Do students have access to the information? 29. Can I give this information to students? 30. What happens if my Title IV loan is in default? 31. What is User Access Verification? 32. What happens if I can’t read what is in the box? 33. What happens if I have tried three times and failed? 34. What happens when I am locked out from the User Access Verification? 35. Can I get re-instated after being locked out from the User Access Verification?
________________________________________ User ID questions
36. What is the duration of a password? 37. How will I know to change my password? 38. What is the format of a password, and how long should it be? 39. What passwords are acceptable? 40. Do passwords and user IDs expire? 41. Are logon attempts limited?
________________________________________ Problem questions
42. What if the information in NSLDS is incorrect? 43. What if information is missing from NSLDS? 44. How do I resolve duplicate overpayment debts reported to NSLDS? 45. What if no contacts are listed in the Organization Contact pages? 46. How do we update our Organizational Contact information?
Jason Spencer Student Loan
________________________________________ Printing questions
47. Why does the printout look different from the Web page? 48. Why does my browser sometimes crash when printing a Web page?
________________________________________ Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? 50. Where can I find the ISIR Guide? 51. Where can I find the FSA Handbook? 52. Where can I find the NSLDS Newsletters? 53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? 54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? 55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)?
________________________________________ Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) 57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) 58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) 59. What is the ”unallocated loan amount”? (NSLDS Newsletter, 11) 60. What are the current aggregate loan limits? (Gen 08-08) 61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) 62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37)
________________________________________
About the National Student Loan Data System (NSLDS)
1. What is NSLDS? ________________________________________ The National Student Loan Data System (NSLDS) is the national database of information about loans and grants awarded to students under Title IV of the Higher Education Act (HEA) of 1965. NSLDS provides a centralized, integrated view of Title IV loans and grants during their complete life cycle, from aid approval through disbursement, repayment, deferment, delinquency, and closure. Return to top of page
2. What are the sources for the information held in the NSLDS database? ________________________________________ Information and data for NSLDS is received from the following sources: • Guaranty Agencies, for information on the Federal Family Education Loan Program (FFELP) • Department of Education Loan Servicers (ED Servicers) • Department of Education Debt Collection Services (DCS), for information on defaulted loans held by the Department of Education • Direct Loan Servicing (DLS), for information on Federal Direct Student Loans • Common Origination and Disbursement (COD), for Federal Grant Programs information • Conditional Disability Discharge Tracking System (CDDTS), for disability loan information • Central Processing System (CPS), for aid applicant information • Schools, for information on Federal Perkins Loan Program, student enrollment and aid overpayments. Return to top of page
faqs
3. How often is the information and data updated on the NSLDS system? ________________________________________ For a specific organization’s loan reporting schedule, search for the organization using the Data Provider Schedule link on the Org tab. GAs report loan information at least monthly, many, more frequently. Schools or their servicers report Perkins loan information monthly. Schools or their servicers report overpayments within 30 days of discovery of the overpayment. The DCS and DLS report information weekly. COD reports information daily on Pell, SMART and ACG grants. Schools and guaranty agencies also report enrollment at least monthly. Return to top of page
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4. Can I update loan information and personal identifiers online? ________________________________________ For almost all users, the answer is ”No.” Schools do not have the ability to update loans or personal identifiers online. Only data providers can update loan related information, usually through their regular submittals to NSLDS. However, limited users from a GA can update loan related information online. Return to top of page
5. What section of the site can I use to satisfy the FAT requirement? ________________________________________ The FATs (Financial Aid Transcripts) are no longer a requirement. With postscreening and the introduction of the transfer monitoring process, schools are no longer required to respond to requests for paper FATs. Return to top of page
6. How can I suggest improvements or changes to the site? ________________________________________ We encourage your comments. Please call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET or email us at [email protected]. Return to top of page
7. When is the NSLDS web site available? ________________________________________ The NSLDS web site is available from 6am Monday (Eastern Time) to 7pm Saturday. Typically, the site is also available from 7pm Saturday to 5am Sunday and from 11am Sunday to 6pm Sunday, although outages may occur for system maintenance. Return to top of page
8. How can I contact the NSLDS Customer Support Center if I’m a foreign school? ________________________________________ Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number). Return to top of page
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Technical/Browser questions
9. Is the site secure? ________________________________________ Yes. The first step is the use of a secure browser such as Microsoft Internet Explorer versions 5.x to 7.x. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Sockets Layer. We require the use of a secure browser before a connection can be made to NSLDS. After you reach us using the secure browser, the information is also scrambled again to ensure only authorized NSLDS users can read it. The security of the system should always be your number one priority. Return to top of page
10. Am I charged for using the site? ________________________________________ The Department of Education does not charge for access to the site. Your Internet service provider (ISP), however, may charge for Internet access. Return to top of page
11. Can I use another browser besides Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with Microsoft Internet Explorer. The System Requirements page identifies the specific versions recommended. The Web pages may not display or function correctly with other browsers. Return to top of page
12. Can I use a different version of Microsoft Internet Explorer? ________________________________________ Yes, but the site is designed to be used with specific versions of Internet Explorer. The System Requirements page identifies the recommended versions. The Web pages may not display or function correctly with a version not listed on the System Requirements page. Return to top of page
13. How long can I be inactive before the site automatically logs me off? ________________________________________ For security reasons, you will be logged off if you are inactive (you do not use your mouse or keyboard) for 30 minutes. Never leave the NSLDS Web site open on an unattended computer. You are personally responsible to make sure that access to the site is always secured. Return to top of page
14. Why am I experiencing a slow response? ________________________________________ There can be several reasons why a user may experience a slow response time. First, you may be connected to the site by a slow modem. If this is the case, upgrading to a faster modem is highly recommended. If you are using the site during peak usage time (around 10 am weekdays) you might consider using the site during off-peak hours when response times should be faster. Return to top of page
15. When the site tells me that it is not responding, what should I do? ________________________________________ You are probably using the site during a period of high usage. It is recommended that you try the site at a non-peak time. If the problem persists, call the NSLDS Customer Support Center at 1-800-999-8219 Monday through Friday, 8:00 am to 9:00 pm ET. Return to top of page
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16. Why are the graphics or pictures not appearing? ________________________________________ You may have the graphics or picture option setting on your browser turned off. Consult your browser’s Help for details on setting this option. Return to top of page
17. Why do the pictures and graphics appear washed out or fuzzy? ________________________________________ There are a few reasons why this may happen. First, you may have your display set to a minimal number of colors. Also, you should have your display set at the highest possible resolution possible. We recommend a resolution of at least 800×600. Return to top of page
18. Why can’t I view the entire page on my PC? ________________________________________ Some pages are too large to be viewed entirely on one screen. However, you can increase the amount of a Web page that you can see by setting your display to maximum resolution. Return to top of page
19. Why does my session crash periodically? ________________________________________ Session crashes are usually caused by problems with the user’s PC. This can be especially true if the user has an older computer with a slow processor and a small amount of memory. We recommend closing all other applications when using your browser in order to free system memory. If this does not work, you should reboot your computer and try again. You may want to consider adding memory to your PC and removing applications from your start-up file. Return to top of page
Student Loan Defaults Hurt Universities by Jason Spencer Dallas
20. When my computer crashes, how can I re-establish connection to the site? Do I need to call someone to log me off? ________________________________________ Just log on to the site again. Your previous session is automatically disconnected. You do not need to call someone to log you off. Return to top of page
21. Why are pages being displayed with previously viewed content? ________________________________________ Your browser can store copies of previously visited pages in a cache file on your computer. This means that pages may be redisplayed from the cache with old content rather than being displayed with the requested information. The caching of pages is dependent on the cache setting in your browser configuration. Refreshing can be forced by using the browser’s Refresh/Reload button; this requests the new information from NSLDS and ignores the computer’s cache. Clearing the browser’s cache can relieve this problem. Also see the System Requirements page for details on configuring your browser. Return to top of page
22. How do I clear the cache? ________________________________________ IE 7.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Browsing history section, click Delete… Click Delete all…, and then click Yes.
IE 6.x and 5.x • Click the Tools menu, then the Internet Options command. • Click the General tab. In the Temporary Internet Files section, click Delete Files. Click Delete all offline content, and then click OK. Return to top of page
23. Why is there no link to download Netscape? ________________________________________ As of March 1, 2008 AOL discontinued support of the Netscape client products. For this reason a link to download the browser has been removed from this site. If you currently are using Netscape to access NSLDS, you can continue with this browser, however, it is no longer supported. Return to top of page
Access questions
24. Who can have access to the site? ________________________________________ Access to NSLDS information is granted to individuals whose specific job responsibilities include at least one of the following activities: • Determining a specific student applicant’s eligibility for Title IV student aid; • Billing and collecting on a Title IV loan; • Enforcing the terms of a Title IV loan; • Billing and collecting on a Title IV grant overpayment; • Submitting student enrollment information; • Ensuring the accuracy of a financial aid or borrower record; • Assisting with default aversion activities; and • Obtaining default rate information. Individual without these job related responsibilities should immediately be deleted from NSLDS access. Your organization is responsible for maintaining an accurate and current listing of active users. Employees who have left your organization should immediately be removed from the system by your Primary Destination Point Administrator (PDPA). Return to top of page
25. Can someone else in my office use my user ID and password to access the site? ________________________________________ No. User IDs and passwords are for your individual use only, and are confidential ED information. You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Use of an NSLDS user ID by anyone other than the user is a security violation and the user ID will be terminated. Security violations can cause an entire organization to lose access to NSLDS. Return to top of page
26. Can our organization sign up multiple users for NSLDS online access? ________________________________________ Yes. If you have multiple users with job responsibilities that have a need for NSLDS access, the Primary Destination Point Administrator (PDPA) can sign them up at fsawebenroll.ed.gov. There is no limit to the number of users by organization. Return to top of page
27. Can a servicer access the site? ________________________________________ Yes. In order for a servicer to enroll for NSLDS online access, the school authorizing official must sign the application made through fsawebenroll.ed.gov. The authorizing official should never approve a user for access to NSLDS unless this person is an employee of the school or of the servicer which the school has contracted to perform NSLDS functions. It is the institution, not the servicer who is ultimately responsible for the timely and accurate reporting of the data to NSLDS. Return to top of page
28. Do students have access to the information? ________________________________________ Students have access to their own information on the NSLDS Student Access Web site, www.nslds.ed.gov. A student will need to use his/her FSA assigned PIN to log in. Please instruct students to this site so that they may directly view their personal student loan information. Never ask students for their PIN and remind them that they must not share their PIN with any entity. Like your user ID and password, the student PIN is private and personal. Return to top of page
29. Can I give this information to students? ________________________________________ Yes. It is permissible to show or print a student’s information to/for that student. However, this information is protected by the Privacy Act and care must be taken with any printed Personally Identifiable Information (PII). We strongly suggest that you verify (via a driver’s license or other identification) that the student receiving the printed NSLDS information is in fact the student identified on the printed material. Keep identity theft in mind at all times. Return to top of page
30. What happens if my Title IV loan is in default? ________________________________________ Your request for online access to NSLDS is denied if you have a loan currently on NSLDS that has been reported as in default or as discharged due to death. Additionally, NSLDS runs a program monthly to identify any current online users for whom a loan has been reported in a default or discharge due to death status. Persons identified will have their online access revoked. Once the loans are out of default you will have to re-apply for access. Return to top of page
31. What is User Access Verification? ________________________________________ After entering your user ID and password, you are presented with the User Access Verification page. NSLDS must protect the personally identifiable information (PII) in the database and this page allows NSLDS to detect automated users who attempt to access the system without authorization. A box will display with letters and numbers that may be slightly distorted. Follow the instructions and enter what you see in the blank box. Then, click Submit Response Return to top of page
32. What happens if I can’t read what is in the box? ________________________________________ If you have difficulty viewing the current image, click the refresh button on your internet browser for a new image to display. If you hit enter without attempting to replicate what you see, it will count as an ”attempt”. You will have three attempts to enter the image correctly in order to gain access to the data in NSLDS. Return to top of page
33. What happens if I have tried three times and failed? ________________________________________ The User Access Verification tool, called CAPTCHA, will lock out a user that has failed to correctly enter the image displayed after 3 attempts. This prevents unauthorized users from gaining access to the personally identifiable information (PII) in NSLDS. If you tried unsuccessfully 3 times you will receive a message that says ”You have failed the verification test. Your account has been disabled. Please contact the Customer Support Center at (800) 999-8219 for further assistance. Callers in locations without access to 800 numbers may call 785-838-2141 (this is not a toll free number).” Return to top of page
34. What happens if I am locked out from the User Access Verification? ________________________________________ Your user ID will be inoperable and you will not be able to gain access to NSLDS. Call the Customer Support Center immediately at (800) 999-8219 to discuss your situation with a customer support representative. Explain what has happened. Your identity will be verified and your attempts will be evaluated to determine if you can regain access. Return to top of page
35. Can I get re-instated after being locked out from the User Access Verification? ________________________________________ Call the Customer Support Center immediately at (800) 999-8219. The customer support representative will verify your identity. The situation will be evaluated to determine if you can regain access. Return to top of page
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User ID questions
36. What is the duration of a password? ________________________________________ Federal Student Aid User ID (FSA ID) passwords expire and must be changed every 90 days. Return to top of page
37. How will I know to change my password? ________________________________________ A warning that your password needs to be changed will be issued 15 days before expiration. The password can be changed anytime during those 15 days using the ”Change Password” link on the FSA Login page. Return to top of page
38. What is the format of a password, and how long should it be? ________________________________________ • Passwords must be a minimum of eight characters in length. • Passwords must contain three (3) of the four (4) criteria: • English UPPERCASE letters (A – Z) • English lowercase letters (a – z) • Westernized Arabic numerals (0-9) • Non-alphanumeric special characters (!,@,#,$,&,*) • Passwords are case sensitive. Return to top of page
39. What passwords are acceptable? ________________________________________ You must not disclose your password to anyone, and you must take the necessary steps to prevent anyone from gaining knowledge of your password. Passwords must be unique and may not be the same as your previous five passwords. Unauthorized passwords include: • Matches that resemble the word ”password” in any form (e.g. capitalized, adding a number) • Matches that pertain in any way to the user’s name in any form (e.g. login name, first or last name) Return to top of page
40. Do passwords and user IDs expire? ________________________________________ The password for any FSA ID not accessed in 90 days is automatically expired and will require a password change. Any organization code associated with a FSA ID not used during a 365 day period will be removed and will no longer be available as a selection when accessing NSLDS. The user will have to contact their Primary Destination Point Administrator to reapply for access to the organization code which was automatically removed. Return to top of page
41. Are logon attempts limited? ________________________________________ FSA IDs will be locked after 3 unsuccessful logon attempts and cannot be used for 30 minutes. After automatically becoming unlocked after 30 minutes, users can try again or select ”forgot password” link at the FSA Logon page and answer the challenge questions to reset the password. Only contact the Customer Support Center if you forgot your challenge questions or need help with the following: • Contact CPS/SAIG Technical Support at 800/330-5947 or by e-mail at [email protected] for user sign-up, FSA ID access and passwords • Contact NSLDS Customer Support Center at 800/999-8219, Monday through Friday from 8 a.m to 9 p.m. ET or by e-mail at [email protected] for NSLDS related questions Return to top of page
Problem questions
42. What if the information in NSLDS is incorrect? ________________________________________ You should contact the data provider included in the NSLDS record and provide them with information that assists the data provider in its investigation and possible correction of the errors. If the data provider is unable or unwilling to correct the data, contact the NSLDS Customer Support Center. Return to top of page
43. What if information is missing from NSLDS? ________________________________________ Due to time lapses in reporting, the most current information may not be contained in NSLDS at the time of inquiry. If the student’s loan information is not available within 45 days of disbursement, you may want to contact the Guaranty Agency, Direct Loan Servicing Center or the student’s school. Return to top of page
44. How do I resolve duplicate overpayment debts reported to NSLDS? ________________________________________ We have identified a small number of duplicate overpayment debts in NSLDS. These duplicates show the same overpayment as being held by a school and also by the Department’s Debt Collection Service (DCS). They occur when the identifiers for the overpayment are not properly reported and matched. The method described below is the fastest and most efficient way to update a student’s record if he or she is being denied aid as a result of a duplicate overpayment debt.
If you come across one of these cases when determining eligibility for an applicant, and you are certain that the two overpayments are exactly the same, you may pay the student Title IV aid once you have resolved the overpayment issue and the student is otherwise eligible.
If you find one of these duplicates you should contact the school that originally reported the overpayment (contact information is available on the NSLDS Web pages) and inform them of the problem. That school (or you, if you identified the problem with one of your own overpayments) should, after confirming that the two overpayments in NSLDS are duplicates of each other, delete the school-reported overpayment using the NSLDS Overpayment Delete Confirmation page.
Before deleting an overpayment debt, the school must: • Verify that the school no longer has any responsibility for the overpayment. • Using this Web site, validate that the overpayment debt has been reported to NSLDS (by DCS GA555). It does not matter if DCS has reported the overpayment debt as repaid.
If both of the conditions above are true, the overpayment debt can be deleted as follows: • Click Overpayment List in the Aid tab. Click on the desired Student. • Click numbered bullet next to the Overpayment debt showing your school as the Source. This navigates you to the Overpayment Display page. • Click Delete. This navigates you to the Overpayment Delete Confirmation page. • Click Confirm. This removes the overpayment from the system.
A new ISIR is generated and sent to all schools listed on the FASFA.
If you have any questions or need assistance to delete an overpayment debt, please contact the NSLDS Customer Support Center at 1-800-999-8219 or via email at [email protected]. Return to top of page
45. What if no contacts are listed on the Organization Contact list page? ________________________________________ If you need to reach a data provider and there are no contacts listed, call the NSLDS Customer Support Center at 1-800-999-8219. They may be able to assist you. The information on this page is dependent upon the organization providing current names, phone numbers, and other contact information. We encourage you to maintain accurate contact information and help encourage other financial aid professionals to enter their organization’s contact information. Return to top of page
46. How do we update our Organizational Contact information? ________________________________________ You can update the currently listed contact information by clicking on the number next to the function that needs to be changed. Follow the Help Page Instructions found by clicking the Help Icon ”?” You can also add contacts for additional functions by clicking the ADD button on the Contact List Page. NSLDS encourages all schools to list at least a primary contact and a contact for Enrollment Reporting as these contacts are used for email notifications. Return to top of page Jason Spencer Student Loan
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Printing questions
47. Why does the printout look different from the Web page? ________________________________________ Your browser formats content according to the size of the printed page, not the size of the on-screen window. Text is word-wrapped and graphics are repositioned to accommodate paper size. Return to top of page
48. Why does my browser sometimes crash when printing a Web page? ________________________________________ Sometimes Web pages contain complex graphics. Complex graphic images may stress the printer driver beyond what it can handle. Usually, the printer manufacturer is aware of such a problem, and may already have an updated printer driver available for you. Check your printer manufacturer’s Web site for an updated driver. Installing the latest driver should solve the printing problems for you. Return to top of page
Frequently referenced Department of Education documentation
49. Where can I find NSLDS reference material? ________________________________________ You can find NSLDS reference material on the IFAP Web site by selecting ”Processing Resources” from the home page and ”NSLDS Reference Materials” from the Processing Resources page. Alternatively, you can select this link to get there. The material is organized by year and publication type. Return to top of page
50. Where can I find the ISIR Guide? ________________________________________ You can find the ISIR Guide on the IFAP Web site by selecting ”Publications” from the home page and the ”ISIR Guide” link under ”Processing Publications” from the Publications page. Alternatively, you can select this link to get there. The ISIR Guide and related updates are organized by award year. Return to top of page
51. Where can I find the FSA Handbook? ________________________________________ You can find the FSA Handbook on the IFAP Web site by selecting the ”Current Handbook” link from the home page under the ”Handbook” section on the right-hand side margin of the page. Return to top of page
52. Where can I find the NSLDS Newsletters? ________________________________________ You can find the NSLDS Newsletters by selecting the News & Events link on the menu bar of the NSLDS Professional Access Web site login page. Selecting this link will open a new window and take you to the NSLDS Newsletters on IFAP. You can also find the NSLDS Newsletters on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS Newsletters” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. For archived copies of the Newsletters select the ”here” link found at the top of this page. The Newsletters are organized in descending order by publication date and newsletter number. Return to top of page
53. Where can I find the NSLDS Enrollment Reporting Guide and NSLDS User Guide for Transfer Student Monitoring? ________________________________________ You can find the NSLDS Enrollment Reporting Guide and the NSLDS User Guide for Transfer Student Monitoring on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”NSLDS User Documentation” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date.
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54. Where can I find the Transfer Student Monitoring / Financial Aid History Processes and Batch File Layouts? ________________________________________ You can find the Transfer Student Monitoring/Financial Aid History Processes and Batch File Layouts on the IFAP Web site by selecting ”Processing Resources” from the home page, followed by the ”NSLDS Reference Materials” link from the Processing Resources page and the ”Transfer Student / Financial History Processes and Batch File Layouts” link from the iLibrary – NSLDS Reference Materials page. Alternatively, you can select this link to get there. The Guides are organized in descending order by publication date. Return to top of page
55. Where can I find a copy of the TEACH Grant Counseling Guides (Initial and Subsequent Counseling and Exit Counseling Guides)? ________________________________________ You can find the TEACH Grant Counseling Guides (Initial and Subsequent and Exit Counseling Guides) at the ATS (Agreement to Serve) Web site. Schools may use these counseling guides when completing in person counseling with their students. Students may wish to print the Initial and Subsequent Counseling guide so that they have a copy of the material covered during their counseling session. Return to top of page
Frequently asked questions regarding NSLDS data
56. My school is closing or has become ineligible, what do I need to do? (NSLDS Enrollment Reporting Guide) ________________________________________ If a school’s eligibility to participate in Title IV aid changes, it is the school’s responsibility to update properly all students on its Enrollment Reporting roster before discontinuing participation in the Enrollment Reporting process. Please review the NSLDS Enrollment Reporting Guide for enrollment reporting and associated questions. The ERG also provides details on the enrollment reporting process and Web pages that allow schools to update enrollment data in real time. Return to top of page
57. My student has a consolidation loan but NSLDS shows that my student is over the aggregate limits for subsidized loans, can I still give unsubsidized loans? (FSA Handbook) ________________________________________ The Federal Student Aid Handbook discusses the eligibility requirements for students and parent borrowers and the aid administrator’s responsibility to ensure that recipients qualify for their aid awards. Return to top of page
58. Can I award my student if a loan is in a particular loan status code? (ISIR Guide, Appendix C) ________________________________________ Due to the variance of loan status codes please refer to the ISIR Guide, Appendix C. The ISIR Guide assists Financial Aid Administrators (FAAs) in interpreting student information on the Institutional Student Information Record (ISIR), which includes key processing results and National Student Loan Data System (NSLDS) financial aid history information. Return to top of page
59. What is the ”unallocated loan mount”? (NSLDS Newsletter, 11) ________________________________________ There are instances when NSLDS cannot account for all of the outstanding balance of a FFEL Consolidation Loan. NSLDS reports such amounts as ”unallocated” on the NSLDS Web site and ISIRSs. A comprehensive discussion on this topic can be found in the NSLDS Newsletter 11. Return to top of page
60. What are the current aggregate loan limits? (Gen 08-08) ________________________________________ Please refer to Dear Colleague Letter GEN 08-08 for aggregate loan limits effective as of July 1, 2008. Return to top of page
61. Can I continue to award aid although the ISIR has a Comment Code 138? (GEN 96-13, Q & A 26) ________________________________________ To protect the privacy of recipients of Title IV aid, NSLDS users are required to enter the SSN, first name, and date of birth for a student record they are trying to review. A Comment Code 138 on the ISIR is an indication that the FAFSA applicant’s SSN was found in NSLDS but the system could not confirm that it belonged to the applicant. School users can be assisted in the resolution of these issues by contacting the NSLDS Customer Support Center at 1-800-999-8219, Monday through Friday from 8 a.m. to 9 p.m. ET.
Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. The ISIR Comment Code 138 is addressed in Q & A 26. The answer states, ”the school must determine if the existing NSLDS record is that of the applicant and, if so, must use the information in the NSLDS when determining eligibility for Title IV aid”. If the school determines that the SSN in NSLDS is for the applicant and concludes ”that the failure to match on name or date of birth is because the student did not complete the application properly…it should instruct the applicant to make any necessary corrections to the CPS record, using the SAR or ISIR correction process. However, the school need not await the results of those corrections before using the reviewed data in the NSLDS for determining the student’s eligibility.”
If the opposite is true, the answers states ”If the school, after reviewing the data in the NSLDS, determines that it is not the applicant’s financial aid history, it can continue to process the application assuming that the student had not received any relevant Title IV aid.”
To review the complete Question and Answer use this link: GEN 96-13, Q & A 26. Return to top of page Jason Spencer Student Loan
62. Can I continue to award aid although NSLDS shows negative information? (GEN 96-13, Q & A 37) ________________________________________ Dear Colleague Letter GEN 96-13 states that NSLDS is to be used for purposes of determining student eligibility for Federal Title IV student assistance. The letter included a series of questions and answers regarding the data in NSLDS. This situation is addressed with Question 37:
”Q37 Must the school make certain that any default statuses or other negative information in the NSLDS be cleared in the NSLDS before it can disburse Title IV student aid?
A37 No, if the school can document that the student is eligible for Title IV aid despite such negative information contained in the NSLDS, it may award and disburse aid. An example would be if the NSLDS Financial Aid History page of the SAR or ISIR shows that the student has a defaulted loan, but the school has obtained documentation from the holder of the loan that the borrower had made ‘satisfactory arrangements to repay.’ This guidance is consistent with current requirements regarding the resolution of problems reported to a school by the CPS on a SAR or ISIR.”
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