#(the batteries in iphones were decaying and causing unexpected shutdowns to occur)
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#it does not help that it feels like people are getting significantly crueler to service workers#i feel like I've dealt with more genuinely nasty customers in the last few months#than I've had to deal with in the prior year and half in this industry before that#... actually#it feels remarkably similar to how things went at my last job...#doing chat support for apple#because at first things were pretty good! i was getting in the swing of things#and had a year and a half where things were mostly good#and then the battery/slowdown issues came out#and suddenly we were completely bombarded with nasty customers#who were being incredibly mean to us about things we had no control or say over#and now about two years into working in insurance#the entire market goes hard and things are way more difficult than they used to be#and everyone fucking takes it out on me and other people like me#the first points of contacts who have to deliver bad news that we have no control or say over#though the insurance industry is definitely going through worse shit than Apple#(tangent but the iphone slowdown issues were completely misunderstood)#(the batteries in iphones were decaying and causing unexpected shutdowns to occur)#(so apple implemented software that more effectively monitored power draw from the battery)#(and when the battery was not providing the required amount of power to the phone)#(it slowed down the processor to account lower power)#(which prevented unexpected shutdowns and data loss)#(was it a perfect solution? absolutely not. many batteries experiencing this should have been eligible for replacement)#(and making this decision unilaterally is bad for users. their eventual adoption of an option to choose between slowdown and shutdown)#(is what they should have done in the first place)#(but doing nothing and leaving phones to experience frequent unexpected shutdowns is worse than taking steps to prevent it imo)
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